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Добірка наукової літератури з теми "INDIAN BANKING INDUSTRY"

Автор: Grafiati

Опубліковано: 11 вересня 2023

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Статті в журналах з теми "INDIAN BANKING INDUSTRY"

Goyal, Akhil, and Dr Sudhinder Singh Chowhan. "Indian Banking Industry- Customer Satisfaction." Indian Journal of Applied Research 3, no. 1 (October 1, 2011): 95–98. http://dx.doi.org/10.15373/2249555x/jan2013/38.

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Tiwary, Bind Kumar. "Indian Banking Industry: Competition And Opportunities." International Journal of Scientific Research 1, no. 3 (June 1, 2012): 65–67. http://dx.doi.org/10.15373/22778179/aug2012/22.

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Sekar, Hemavathi. "Computerisation of Indian Banking Industry." Indian Economic Journal 45, no. 1 (September 1997): 146–51. http://dx.doi.org/10.1177/0019466219970112.

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Rana, Rajat. "Covid-19 Paralyzing the Backbone of Indian Economy." Indian Journal of Economics and Finance 1, no. 4 (November 30, 2022): 9–11. http://dx.doi.org/10.54105/ijef.c2512.111422.

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Анотація:

The Indian government's three-decade-old economic reforms altered the terrain of various sectors of the Indian economy. The banking sector was no exception. As a result of reforms, this industry has seen significant changes. The banking sector plays vital role because it provides one of the most critical services for a developing economy. India is one of the largest economy in the world and its US$ 2.52 trillion1 banking industry is the backbone of the Indian economy. The sector recovered well from global financial crisis and demonstrated its resilience when the industrialized economies were affected. The banking sector in India is booming, thanks to the government's efforts to increase financial inclusion. Today service sector contributes half to Indian GDP and banking makes up chunk of it. India must continue to exploit the growth of banking sector which will help in achieving the distant goal of becoming a developed economy.

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Narwal, Mahabir. "CSR Initiatives of Indian Banking Industry." Social Responsibility Journal 3, no. 4 (November 1, 2007): 49–60. http://dx.doi.org/10.1108/17471110710840233.

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PurposeThe paper's purpose is to highlight the corporate social responsibility (CSR) initiatives taken by the Indian Banking Industry, which can help them to enhance their overall performance.Design/methodology/approachThe research is based on the survey questionnaire, administered to 33 public‐private sector banks in Northern Haryana, including its capital Chandigarh, which has been analyzed with the help of descriptive statistics and factor analysis.FindingsThe findings suggest that banks have an objective view‐point about CSR activities. They are concentrating mainly on education, balanced growth (different strata of society), health, environmental marketing and customer satisfaction as their core CSR activities. The Indian banking industry is found to be adopting an integrated approach by combining CSR with the ultimate customer satisfaction. Irrespective of location, the nature of CSR activities undertaken by banks is found to be similar.Research limitations/implicationsThe study was conducted on 33 banks. As the banks are undertaking CSR activities under the guidance of their respective head office, this perhaps generalizes its usefulness elsewhere.Practical implicationsAs CSR improves the performance of banks in terms of goodwill, social image and expanding business, this may be a fruitful example for other industries as well.Originality/valueThis paper observes that the work done for society may pass on the advantages to the corporate world and initiatives in this area may enhance the value.

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Firoz, Mohammad. "IFRS – preparedness of Indian banking industry." Journal of Financial Reporting and Accounting 9, no. 1 (July 5, 2011): 47–53. http://dx.doi.org/10.1108/19852511111139796.

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Hussein, Tanvir, and Tanu Goel. "Impact of Emotional Intelligence in Indian Retail Banking Industry: Challenges and Opportunities." Global Journal of Enterprise Information System 8, no. 1 (August 9, 2016): 39. http://dx.doi.org/10.18311/gjeis/2016/7289.

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Анотація:

The banking industry in India has a huge canvas of history, which covers the traditional banking practices from the time of Britishers to the reforms period, nationalization to privatization of banks and now increasing numbers of foreign banks in India. Therefore, Banking in India has been through a long journey. Banking industry in India has also achieved a new height with the changing times. The use of technology has brought a revolution in the working style of the banks. Nevertheless, the fundamental aspects of banking i.e. trust and the confidence of the people on the institution remain the same. The majority of the banks are still successful in keeping with the confidence of the shareholders as well as other stakeholders. However, with the changing dynamics of banking business brings new kind of risk exposure. This study helps to know the emotional intelligence of employees working in educational institution. It is important for the employees working in service industries to have high level or morale with emotional intelligence. Emotional intelligence is not only crucial when you're on the job - it's also paramount when you're searching for a graduate role and going through the recruitment process. In this paper an attempt has been made to identify the general sentiments, challenges and opportunities for the Indian Banking Industry. Public and private are among the many employers in retail banking and insurance that highlight the importance of emotional intelligence. It's a quality that's easily forgotten because it's not explicitly requested or graduates don't know what it means. This article is divided in three parts. First part includes the introduction and general scenario of Indian banking industry. The second part discusses emotional intelligence in retail the various challenges and opportunities faced by Indian banking industry. Third part concludes that urgent emphasis is required on the Indian banking product and marketing strategies in order to get sustainable competitive edge over the intense competition from national and global banks. This article is a small seed to existing branch of knowledge in banking industry and is useful for bankers, strategist, policy makers and researchers.

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Venkataramany, Sivakumar, and Balbir B. Bhasin. "The Changing Landscape Of The Indian Banking Industry: An Empirical Study." International Business & Economics Research Journal (IBER) 11, no. 4 (March 21, 2012): 421. http://dx.doi.org/10.19030/iber.v11i4.6878.

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While global financial deregulation has led to liberalization of financial services and thus to modernization of commercial banking, industrialized economies are facing a financial meltdown. The health of the major global banking industry is under severe stress, but India continues to be strong. Despite cost prohibitive efforts in the introduction of a range of new products and services, banks in India are striving to emerge from an era of development banking into consumer-oriented supermarkets. This paper studies the Indian banking industry with regard to its readiness to move on to the next generation.

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Sharma, Pooja, and Dr Sudipta Sen Gupta. "Impact of Digitalization on Service Marketing in the Indian Banking Industry." Gyan Management Journal 17, no. 1 (March 20, 2023): 95–104. http://dx.doi.org/10.48165/gmj.2022.17.1.11.

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Globally, Indian banking is making the move to digitization. By the late 1980s, the Indian banking industry had realized the need for digitalization and that customer service needed to be considered as an important aspect . Due to the adverse effects of several financial reforms on India in the late 1980s, the banking industry saw a need to improve customer service and computerize the recording of transactions and knowledge accounting. Today, all banks make significant investments in digital projects to keep a competitive advantage and offer their clients the best service possible. After its launch, customers have greatly profited from the convenience and time savings. All manual processes and activities have been replaced by digital services. Although it has benefited customers and had a significant impact on the Indian banking sector, there are still a number of difficulties that arise. This paper will examine the effects of digitalization on service marketing in the Indian banking sector and how it has changed over time. This study’s main goal is to measure how satisfied bank customers are with the online services they receive from banks . This study makes use of the e – Servqual method to measure quality of services provided to banking customers after digitalization has taken place in the banking customers.

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Chaturvedi, Pritha, and Sumit Kumar Sinha. "CONTROLLING THE NPA IN THE INDIAN BANKING INDUSTRY: THE ROLE OF GREEN BANKING." BSSS Journal of Management 14, no. 1 (June 30, 2023): 20–30. http://dx.doi.org/10.51767/jm1403.

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The success of the Swadeshi movement, which emphasizes comprehensive and sustainable development, is the primary means by which the Indian government hopes to achieve Atmanirbhar Bharat. It is crucial to remember to create an atmosphere that is favorable for the creation of locally produced, cost-effective goods and services with minimal negative environmental effects. Due to the availability of smart technology, we saw that numerous financial transactions happened quickly during the lockdown caused by COVID 19. Banking institutions are relying on technology to strengthen their risk monitoring and NPA management capabilities in light of the COVID-19 pandemic and the slowing economy.The current imperative is improved Innovative green banking technologies for paperless transactions, including loan applications, loan releases, agreements, payback strategies, and the recovery of non-performing assets (NPAs), etc.This research paper's goal is to examine the numerous financial products, laws, and regulations governing bank NPA recovery that support green banking. By rerouting capital flows to projects and innovative technologies that are ecologically responsible and have a low impact on the environment, banks play a significant role in reducing the carbon footprint and accelerating economic growth. The paper presents the strategies or techniques employed by the banking sector to promote green banking. Understanding the importance of online resources this paper tries to bring out the significance of the same in the promotion of green banking highlighting the positive implications for controlling non-performing assets with the challenges in promoting green banking.

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Дисертації з теми "INDIAN BANKING INDUSTRY"

Lohia, Saumya. "Performance of the Indian Banking Industry over the Last Ten Years." Scholarship @ Claremont, 2011. http://scholarship.claremont.edu/cmc_theses/282.

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This paper analyzes the performance of Indian banks over the period of the last ten years. It uses the CAMEL Framework to determine the performance of public and private banks in India. The paper also conducts an empirical analysis to determine the share price performance of Indian banks relative to the share price performance of banks in Hong Kong, Europe and the US. This paper finds that private banks perform better than public banks overall based on the CAMEL Framework. In addition it also finds that the Indian banks share price performance is dependent on the share price performance of Hong Kong and European banks, and it has a significant positive relationship with the overall Hong Kong stock market, and this relationship strengthens after 2007. On the whole, this paper seeks to offer as comprehensive a perspective as possible upon the conduct, structure and performance of the banking industry of India.

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Xu, Qing. "Les fusions et acquisitions bancaires : enjeux en termes d'éfficacité, de concurrrence et de gouvernance de l'activité financière." Thesis, Nice, 2014. http://www.theses.fr/2014NICE0013/document.

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Le premier chapitre de ma thèse est une revue de la littérature générale relative aux fusions-acquisitions bancaires. Le deuxième chapitre propose une analyse empirique des activités de fusions et acquisitions dans le secteur bancaire chinois. J’analyse 14 banques commerciales chinoises entre l'année 1998 et 2007 en utilisant l’indice de Malmquist. Les résultats montrent que la productivité de ces 14 banques commerciales chinoises s’est accrue annuellement de 6,3%. Le troisième chapitre utilise un modèle théorique pour analyser l'effet complexe d'entrée des banques étrangères sur l'activité des banques domestiques. Je modélise trois modes d’entrée de banques étrangères : (1) la création d'une nouvelle filiale, (2) des fusions et acquisitions avec une banque publique et (3) des fusions et acquisitions avec des Joint Stock Banks. Nous constatons que, lorsque l'entrée de banques étrangères se fait par la création d'une nouvelle filiale, les effets positifs dominent les effets négatifs quand la banque étrangère a un assez bon accès aux marchés monétaires internationaux. Sur la base de l’utilisation de la base de données « Thomson One », le quatrième chapitre de thèse est consacré à une l'analyse empirique (une analyse de régression) pour de 6 pays asiatiques pour la période 1998-2011. Nos résultats indiquent que l'entrée des banques étrangères est associée à une augmentation de la rentabilité des banques domestiques. Nous avons constaté que les fusions-acquisitions entre des banques domestiques et étrangères ont un effet positif sur la rentabilité des banques domestiques, en particulier pour les activités nécessitant le moins d’expertise
The first chapter of my thesis is the general literature review of mergers and acquisitions in the banking industry. The second chapter provides an empirical analysis founded on the Malmquist total factor productivity change. I analyze China's 14 commercial banks from year 1998 to year 2007 by making use of Malmquist total factor productivity index. The results show that these 14 Chinese commercial banks experienced average of 6.3% annual productivity growth rate. The third chapter of my thesis is a theoretical model about impact of the entry of foreign banks for domestic banking industry. I select three entry modes: the creation of a new subsidiary, the M&A activity with a State Owned Bank and the M\&A activity with Joint Stock Banks. The model considered the conditions under which domestic bank shareholders increase their profits after an entry mode corresponding to cases (2) and (3). The fourth chapter of my thesis is based on the theoretical model of chapter 3, I conduct an empirical analysis. This chapter is concerned mainly the foreign bank entry effect in developing Asian economies. Using a data set of 86 banks from 6 Asian countries (China, India, Indonesia, Korea, Philippines and Thailand) for the 1998-2011 period, this chapter examines the effect of foreign banks M&As activities in domestic banking industry. Our results indicate that foreign bank entry is associated with an increase in domestic banks' profitability and the level of foreign bank penetration is more important than whether foreign bank conducted M&A activities with domestic banks

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Panda, Sukanya. "Effects of Organizational Capabilities on Organizational Performance: Empirical Evidences from Indian Banking Industry." Thesis, 2017. http://ethesis.nitrkl.ac.in/8712/1/2017_PhD_512SM304_SPanda.pdf.

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On the basis of the hierarchy of capabilities, various organizational capabilities such as information technology (IT) capability, human IT capability, knowledge management (KM) capability (lower-order capabilities) and strategic IT-business alignment capability, organizational agility (higher-order capabilities) usually influence the organizational performance. However, in the extant literature there is uncertainty and debate about the conceptualization of these relationships. This study intends to investigate the effects organizational capabilities on attaining organizational agility, which in turn leads to enhanced organizational performance. Thus, primarily this research addresses four objectives i.e., first, to investigate the IT capability-agility-performance linkages, second, to examine the human IT capability-agility-performance relationships, third, to assess the IT capability-KM capability-agility-performance associations, and fourth, to explore the strategic IT-business alignment capability-agility-performance connections. All these organizational capabilities have been operationalized based on the concepts of resources-based-view (RBV), knowledge-based-view (KBV), and dynamic-capability-view (DCV) principles. RBV deals with valuable, rare, inimitable and non-substitutable (VRIN) resources, and in this respect IT and human IT capabilities have been studied. Further, KBV theory asserts that knowledge is the most critical strategic resource, and based on this the KM capability has been examined. The DCV rationale takes into account for dynamic and fast-changing environmental uncertainties on the basis of which strategic IT-business alignment capability and organizational agility have been assessed. An integrated model has been developed depicting the associations among the lower-order capabilities, higher-order capabilities, and organizational performance. For effective operationalization of the study variables both primary and secondary data have been collected for this study. This research utilizes a matched-pair survey design to collect responses from the business and IT executives of various public and private sector banking firms functioning in Odisha, a state situated in eastern India. The scope of this study is limited to these respondents working in the middle to senior level of management. The business executives constitute the general managers, deputy general managers, assistant general managers, etc. and the IT executives comprised of chief information officers (CIOs), IT directors, IT project managers, etc. This study has utilized both the online and offline methods to distribute a total of 950 numbers of structured questionnaires among these participants. The business executives were contacted in person and the questionnaires were distributed using hand delivery method. The contact information and e-mail addresses of the IT executives were collected from them and the questionnaires were sent using online survey forms. Out of 950 numbers of questionnaires 643 numbers of valid questionnaires were returned containing 323 and 320 responses from business and IT executives respectively. After eliminating the unmatched data, the final sample size was calculated to be 300 representing 31% response rate. These collected responses were analyzed using the SPSS (version 20), AMOS (version 20), and SPSS-PROCESS Macro. The proposed research models were validated by means of various statistical methods such as multivariate techniques and structural equation modeling (SEM). This research greatly contributes to the existing literature with the key findings such as, first, IT capability is an essential organizational capability that enables banking firms to be agile and facilitates greater performance in the long run. Second, although, in recent times banks are significantly investing in IT infrastructure, the effectiveness of IT investment needs to be appropriately channeled for fostering and developing necessary IT capability to augment agility and performance. Third, akin to IT capability, human IT capability is an important organizational capability that enhances the IT personnel’s skills/expertise so as to augment agility and generate greater performance. Fourth, organizational IT investment should more focus on building necessary technology management skills of the IT personnel to develop effective market intelligence for quicker identification of changes in customers’ preferences and competitors’ strategies. Fifth, KM capability complements IT capability and in the face of uncertain environments, banking firms need to utilize IT and KM-based resources to attain agility and IT-enabled as well as KM-enabled performance. Sixth, strategic IT-business alignment is a dynamic capability that enables the banks to develop coherence between the resources, competencies, and capabilities with an aim to improve agility and performance. Seventh, when environmental uncertainties are higher, the strength of the relationship between strategic alignment capability and agility is diminished due to various resource constraints that the IT and business units face in developing economies.

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KUMARI, RASHMI. "AMALGAMATION OF DENA BANK, VIJAYA BANK AND BANK OF BARODA." Thesis, 2019. http://dspace.dtu.ac.in:8080/jspui/handle/repository/16463.

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UNION IN THE BANKING DIVISION IS SIGNIFICANT AS FAR AS MERGERS AND ACQUISITIONS FOR THE DEVELOPING INDIAN BANKING INDUSTRY. THIS CAN BE ACCOMPLISHED THROUGH COST REDUCTION AND INCREASING REVENUE. THIS SIGNIFICANT PART HERE IS THAT FOR WHAT REASON DO WE NEED UNION IN INDIAN BANKING AND WHAT IS CHALLENGES AHEAD. THE JOB OF THE CENTRAL GOVT IS ADDITIONALLY IMPORTANT TO THE INVESTIGATED IN T HE WHOLE PROCEDURE AS THEY ASSUME AN ESSENTIAL JOB IN THE APPROACH ARRANGEMENT REQUIRED FOR THE DEVELOPMENT OF THE INDIAN BANKING. AN EXAMINATION OF THE INDIAN FINANCIAL INDUSTRY DEMONSTRATES THAT BECAUSE OF ELEMENT LIKE SOLIDNESS , COME BACK TO INVESTOR, HOLDING FAST TO ADMINISTRATIVE AND SO ON MAKE M&A AS AN OBJECTIVE. ADDITIONALLY M&A OFFERS A CHANCE TO THESE INDIAN BANKS OF MAKING AND ALL INCLUSIVE BANK ADDITIONAL MERGERS CAN BE UTILIZED AS KEY INSTRUMENT AND FURTHERMORE THERE IS PROBABILITY OF KEY SPECULATION WHERE CUSTOMARY M&A ARE UNREALISTIC. IN THE CHANGING MONETARY AND BUSINESS CONDITION PORTRAYED BY SPEED,ADAPTABILITY AND RESPONSIVENESS TO CLIENTS, "MEASURE" HAS A TON TO ADD REMAINING AHEAD IN THE CHALLENGE. IT IS IN THIS SETTING MERGERS AND ACQUISITION(M&A'S) AS AN INSTRUMENT TO INCREASE AGGRESSIVE QUALITY COMES INTO THE FRONT LINE WITH COLLABORATING FOR INTENSITY BEING A PERCEIVED VITAL CONNECTION FOR THE EQUIVALENT .

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Книги з теми "INDIAN BANKING INDUSTRY"

Indian banking industry and information technology. New Delhi, India: Surendra Publications, 2010.

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1960-, Uppal R. K., ed. Customer relationship management in Indian banking industry. New Delhi: New Century Publications, 2008.

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(Firm), Resurgent India, ed. E-banking: Revolution in Indian banking industry : risk, security, privacy. New Delhi: Associated Chambers of Commerce and Industry of India, 2014.

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Saxena, Shishir. Status of the Indian banking industry: A survey. New Delhi: FICCI, 2004.

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R, Shanmugam K., and Madras School of Economics, eds. Ownership and performance of the Indian banking industry: Revisited. Chennai: Madras School of Economics, 2008.

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Bhaduri, Saumitra N. Ownership and performance of the Indian banking industry: Revisited. Chennai: Madras School of Economics, 2008.

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Chugan, Pawan Kumar. Foreign collaboration and export restrictions in Indian industry: A study of automotive components industry. Bombay: Himalaya Pub. House, 1995.

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Rao, G. V. Kesava. Financial sector reforms & Indian securities market. Ambala City, India: The Associated Publishers, 2010.

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Data Security Council of India. State of data security and privacy in the Indian banking industry: DSCI-KPMG survey 2010. New Delhi: Data Security Council of India, 2011.

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(Firm), Resurgent India, ed. Mounting NPAs: Impact on Indian banking industry : dampening profitability, TEPID economic growth, deteriorating asset quality. New Delhi: The Associated Chambers of Commerce and Industry of India, 2014.

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Частини книг з теми "INDIAN BANKING INDUSTRY"

Bansal, Himani, Ritu Agarwal, Tanupriya Choudhury, Bikram Pratim Bhuyan, Ravi Tomar, and Gaurica Puri. "Statistical Analysis in Indian Banking Industry." In Micro-Electronics and Telecommunication Engineering, 61–72. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-9512-5_6.

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Sengupta, Jati, and Biresh Sahoo. "Scale, Scope, and Capacity Utilization in the Indian Banking Industry." In Efficiency Models in Data Envelopment Analysis, 143–71. London: Palgrave Macmillan UK, 2006. http://dx.doi.org/10.1057/9780230598171_5.

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Kumar, Sunil, and Rachita Gulati. "Financial Deregulation in the Indian Banking Industry: Has It Improved Cost Efficiency?" In India Studies in Business and Economics, 201–36. New Delhi: Springer India, 2013. http://dx.doi.org/10.1007/978-81-322-1545-5_6.

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Shankar, Nitin, Sana Moid, Fatima Beena, and Vinod Kumar Shukla. "Pandemic-Induced Behavioral Change in Mobile Banking Adoption: An Opportunity for Indian Banking Industry for Embracing Artificial Intelligence." In Lecture Notes in Electrical Engineering, 167–78. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-7346-8_15.

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Kumar, Sunil, and Rachita Gulati. "Sources of Productivity Gains in Indian Banking Industry: Is It Efficiency Improvement or Technological Progress?" In India Studies in Business and Economics, 237–64. New Delhi: Springer India, 2013. http://dx.doi.org/10.1007/978-81-322-1545-5_7.

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Shekhar, Sameer, and Chandan. "Empirical Assessment of Artificial Intelligence Enablers Strengthening Business Intelligence in the Indian Banking Industry: ISM and MICMAC Modelling Approach." In Business Intelligence and Human Resource Management, 161–89. New York: Productivity Press, 2022. http://dx.doi.org/10.4324/9781003184928-8.

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Kumar, Sunita, Shivi Khanna, Nabanita Ghosh, and Shiv Onkar Deepak Kumar. "Importance of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in the Banking Industry: A Study from an Indian Perspective." In Confluence of Artificial Intelligence and Robotic Process Automation, 231–66. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-8296-5_10.

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Swaraj, M. "Blockchain technology in banking and financial service sectors in India." In Blockchain for Industry 4.0, 161–74. Boca Raton: CRC Press, 2022. http://dx.doi.org/10.1201/9781003282914-8.

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Sengupta, Jati, and Biresh Sahoo. "Scale Elasticity and Congestion in the Banking Industry of India." In Efficiency Models in Data Envelopment Analysis, 172–93. London: Palgrave Macmillan UK, 2006. http://dx.doi.org/10.1057/9780230598171_6.

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Paul, Saumita, and Malabika Roy. "Is priority sector lending responsible for higher NPA in the banking industry?" In Neoliberalism in the Emerging Economy of India, 89–102. 1 Edition. | New York : Routledge, 2021. | Series: Routledge studies in the modern world economy: Routledge, 2021. http://dx.doi.org/10.4324/9781003131762-7.

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Тези доповідей конференцій з теми "INDIAN BANKING INDUSTRY"

Sati, Minakshi, and Neelam Sharma. "Understanding Customer Satisfaction in Indian Banking Industry Using Kano’s Model." In Proceedings of the International Conference on Application of AI and Statistical Decision Making for the Business World, ICASDMBW 2022, 16-17 December 2022, Rukmini Devi Institute of Advanced Studies, Delhi, India. EAI, 2023. http://dx.doi.org/10.4108/eai.16-12-2022.2326202.

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Mishra, Nandita, and Munesh Chandra. "Notice of Retraction: Microfinance in Indian banking industry and its future." In 2010 2nd IEEE International Conference on Information and Financial Engineering (ICIFE 2010). IEEE, 2010. http://dx.doi.org/10.1109/icife.2010.5609435.

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Kumar, Dr N. "Effectiveness of Human Resource Information System (HRIS) in Banking Industry in India." In Proceedings of the First International Conference on Computing, Communication and Control System, I3CAC 2021, 7-8 June 2021, Bharath University, Chennai, India. EAI, 2021. http://dx.doi.org/10.4108/eai.7-6-2021.2308771.

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Rahman, Molla Ramizur. "Analysis of portfolio with public and private banking stocks in India — A study from 2011 to 2016." In 2017 International Conference on Innovative Mechanisms for Industry Applications (ICIMIA). IEEE, 2017. http://dx.doi.org/10.1109/icimia.2017.7975548.

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Bhati, Narender Singh. "Innovations in Service Accessibility: A Role of Information Technology with Special Reference to Banking Industry in India." In 2019 International Conference on Computational Intelligence and Knowledge Economy (ICCIKE). IEEE, 2019. http://dx.doi.org/10.1109/iccike47802.2019.9004368.

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