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Статті в журналах з теми "Customer service"
Raheem, A. Abdul. "Assessment of Quality Service in Public Sector Banks: an Empirical Analysis (an Application of Linear Model)." Ushus Journal of Business Management 5, no. 1 (January 10, 2006): 9–20. http://dx.doi.org/10.12725/ujbm.7.2.
Повний текст джерелаSukmawan, Rio, and Zulganef Zulganef. "The Influence Of Insurance Service Reputation, Customer Relationship Management, And Price Attractiveness On Insurance Service Customer Customer Experience: A Literature Review." International Journal of Business, Economics, and Social Development 4, no. 1 (February 2, 2023): 32–37. http://dx.doi.org/10.46336/ijbesd.v4i1.366.
Повний текст джерелаHapsari, Indri, and Murini Murini. "Pengaruh Kualitas Pelayanan, Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah PT Bank Syariah Mandiri Kendari." Jurnal Ilmu Manajemen Sosial Humaniora (JIMSH) 4, no. 2 (October 7, 2022): 88–95. http://dx.doi.org/10.51454/jimsh.v4i2.699.
Повний текст джерелаXie, Lishan, Dongmei Li, and Hean Tat Keh. "Customer participation and well-being: the roles of service experience, customer empowerment and social support." Journal of Service Theory and Practice 30, no. 6 (September 25, 2020): 557–84. http://dx.doi.org/10.1108/jstp-11-2019-0228.
Повний текст джерелаAchmad Rasyid Jauhari, Hanif, and Mujahid Shiroth Rasyid Jauhari. "CUSTOMER SERVICE STRATEGY IN INCREASING THE NUMBER OF CUSTOMERS AT BANK BJB SYARIAH BRAGA BRANCH OFFICE." Journal of Public Administration 1, no. 1 (May 14, 2022): 1–8. http://dx.doi.org/10.61317/jc.v1i1.7.
Повний текст джерелаDwita, Febrisi, and Leony Agustine. "Creating Customer Satisfaction to Customer Loyalty: The Role of Service Quality in Every 'Moment of Truth'." Business and Entrepreneurial Review 23, no. 1 (June 15, 2023): 51–68. http://dx.doi.org/10.25105/ber.v23i1.15481.
Повний текст джерелаMamun, Sukron, and Tri Hadmiatin Ningsih. "Implementasi Strategi Layanan Teknologi Digital Banking dan Service Quality dalam Perspektif Nasabah pada Perbankan Syariah (Study kasus pada Bank Syariah Mandiri KCP Tomang)." Jurnal Ekonomi Syariah Pelita Bangsa 6, no. 02 (October 31, 2021): 223–33. http://dx.doi.org/10.37366/jespb.v6i02.249.
Повний текст джерелаWahyuni, Alida, Mungky Hendriyani, and Intan Nurhasanah. "PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN JUMLAH NASABAH PADA PT. BANK PEMBANGUNAN DAERAH JAWA BARAT DAN BANTEN, TBK. CAPEM PAMULANG TANGERANG SELATAN." REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN 3, no. 1 (June 30, 2022): 22–28. http://dx.doi.org/10.56486/remittance.vol3no1.186.
Повний текст джерелаTerziev, Venelin, Vanya Banabakova, and Marin Georgiev. "Customer's profitability analyses and customer service policies." Journal of Innovations and Sustainability 3, no. 3 (September 1, 2017): 39–48. http://dx.doi.org/10.51599/is.2017.03.03.39.
Повний текст джерелаWinarto, Mikhael Bima, and Febriana Wurjaningrum. "Improving the Service Quality In A Board Game Café with Quality Function Deployment Method." Southeast Asian Business Review 1, no. 2 (November 28, 2023): 146–55. http://dx.doi.org/10.20473/sabr.v1i2.49698.
Повний текст джерелаДисертації з теми "Customer service"
Raja, Abbas Haider, Chokaew Koobgrabe, and Punyanuch Chutima. "Customer satisfaction toward TrueMove customer service." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.
Повний текст джерелаTitle: Customer Satisfaction toward TrueMove Customer Service
Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?
Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.
Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer satisfaction by comparing their expectation and perception of service after experiencing the service serves as the theoretical framework for the research. Moreover SERVQUAL dimensions covering Reliability, Assurance, Empathy, Responsiveness and Tangibles are used in the further development of theory and modeling of the questionnaires for this research.
Conclusion: TrueMove customers are not yet fully satisfied with customer service provided at the TrueMove shops in Bangkok region. The service quality perceived cannot yet meet the expectation of customers in any SERVQUAL Dimensions.
Recommendations: The issue of reliability in service aspect needs to be dealt with an overhaul of systems and routines while other aspects of service call for equipping employees with required knowledge. A focus on specific services to the target group of customers also needs to be established.
Lee, Linda. "Customer-to-customer roles and impacts in service encounters." Doctoral thesis, KTH, Industriell ekonomi och organisation (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186294.
Повний текст джерелаQC 20160516
Mtatsi, Siyabonga Chris. "Retaining customers through customer service in the telecomminications industry." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018641.
Повний текст джерелаAkele, Seyoum. "Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180578.
Повний текст джерелаHeath, Eric Ernie. "The determinants of customer co-production and satisfaction in a compliance dependent service." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Повний текст джерелаDissertation (MCom)--University of Pretoria, 2012.
Marketing Management
MCom
Unrestricted
Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.
Повний текст джерелаTronvoll, Bård. "Customer Complaint Behaviour in Service." Doctoral thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1625.
Повний текст джерелаIt is vital for every service provider to get feedback from its customers.
This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain.
Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfaction, loyalty and profit. For that reason it is argued that customers who have an unfavourable service experience should be encouraged to complain, because if not, the provider risks losing the customer and thus future revenue.
Previous research within complaint behaviour has mainly focused on the static description of motivation, antecedents, or the outcome response of complaint behaviour. The research has mainly explored different features linked to the market, the provider, the service and/or individual customer’s issues. To learn more about the customer’s complaint behaviour there is a need to take a dynamic and processual approach. This may help providers to serve customers more correctly and prevent unfavourable service experiences.
The main aim of this dissertation is to enhance the knowledge of the dynamic behavioural processes in customer complaint behaviour. The dissertation will contribute to conceptualise different aspects of customer complaint behaviour. In addition, the dissertation will give an empirical grounded understanding of contextual and emotional aspects that may help to recognize the complexity of the complaint behaviour process.
The contribution is a portrayal of different models describing the dynamic process of complaint behaviour including a new customer complaint behaviour model. Customer complaint behaviour is viewed as action and reaction - as a dynamic adjustment process that occurs during and/or after the service interaction, rather as a post-purchase activity. In order to capture these adjustments, a new conceptual complaint model is suggested which holds three thresholds for complaint behaviour and emphasis three different behavioural categories in the complaint process. Further, the dissertation gives an explanation of contextual and emotional issues that influence the complaint behaviour. The dissertation also includes an epistemological framework to anchor the paradigmatic belongings of service research as a basis for the design of studies in the area of customer complaint behaviour.
Henriksson, Alexander, and Fredric Vallin. "Telecom Customer Service Information Model." Thesis, Uppsala universitet, Institutionen för informatik och media, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126125.
Повний текст джерелаTronvoll, Bård. "Customer complaint behaviour in service /." Karlstad : Faculty of Economic Sciences, Communication and IT, Business Administration, Karlstads universitet, 2008. http://www.diva-portal.org/kau/abstract.xsql?dbid=1625.
Повний текст джерелаMtshiselwa, Mkhululi Terrence. "A customer service strategy for Ngqura Container Terminal." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8955.
Повний текст джерелаКниги з теми "Customer service"
publishing, South western educational. Customer service. southwestern educational publishing: cincinati, 2001.
Знайти повний текст джерелаNational Association of Home Builders (U.S.). Remodelors Council., ed. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005): Home Builders Institute, 1993.
Знайти повний текст джерелаInstitute for Computer Capacity Management., ed. Managing customer service. Milpitas, CA (P.O. Box 361556, Milpitas 95035): Institute for Computer Capacity Management, 1989.
Знайти повний текст джерелаGerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.
Знайти повний текст джерелаPeters, Glen. Benchmarking customer service. London: Pitman, 1994.
Знайти повний текст джерелаQuality customer service. 3rd ed. Menlo Park, Calif: Crisp Publications, 1993.
Знайти повний текст джерелаUnited States. Internal Revenue Service, ed. Customer service guide. 9th ed. [Washington, D.C.?: Dept. of the Treasury, Internal Revenue Service, 1998.
Знайти повний текст джерелаKamin, Maxine. Customer Service Training. Burlington: Elsevier, 2005.
Знайти повний текст джерелаUnited States. General Services Administration. Office of Federal Supply and Services, ed. Customer service bureaus. Washington, DC: U.S. General Services Administration, Federal Supply and Services, 1985.
Знайти повний текст джерелаLibrary, San Francisco Public. [Customer service plan]. [San Francisco, Calif: San Francisco Public Library, 1999.
Знайти повний текст джерелаЧастини книг з теми "Customer service"
Bryson, John R., Jon Sundbo, Lars Fuglsang, and Peter Daniels. "Customer First: Understanding Customers." In Service Management, 147–63. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1_8.
Повний текст джерелаCritchley, Sarah. "Customer Service." In Dynamics 365 Essentials, 51–119. Berkeley, CA: Apress, 2020. http://dx.doi.org/10.1007/978-1-4842-5911-5_3.
Повний текст джерелаCritchley, Sarah. "Customer Service." In Dynamics 365 CE Essentials, 41–126. Berkeley, CA: Apress, 2018. http://dx.doi.org/10.1007/978-1-4842-3973-5_2.
Повний текст джерелаWoodland, Colin. "Customer Service." In Improving Productivity and Service in Depot Businesses, 143–46. New York: Productivity Press, 2022. http://dx.doi.org/10.4324/9781003323822-6.
Повний текст джерелаGroth, Markus, and Robyn E. Goodwin. "Customer service." In APA handbook of industrial and organizational psychology, Vol 3: Maintaining, expanding, and contracting the organization., 329–57. Washington: American Psychological Association, 2011. http://dx.doi.org/10.1037/12171-009.
Повний текст джерелаHallam, Jed. "Customer Service." In The Social Media Manifesto, 130–39. London: Palgrave Macmillan UK, 2013. http://dx.doi.org/10.1057/9781137271426_13.
Повний текст джерелаMaljak, Hrvoje. "Customer Service." In Encyclopedia of Sustainable Management, 1090–93. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-25984-5_937.
Повний текст джерелаSanchez, Andres R. "Customer Service." In Technical Support Essentials, 201–23. Berkeley, CA: Apress, 2009. http://dx.doi.org/10.1007/978-1-4302-2548-5_10.
Повний текст джерелаDarnell, Roger. "Customer Service." In The Communications Consultant's Foundation, 89–96. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003177951-13.
Повний текст джерелаMoini, Jahangir, and Morvarid Moini. "Customer service." In Fundamentals of U.S. Health Care, 100–115. Abingdon, Oxon; New York, NY: Routledge, 2017.: Routledge, 2017. http://dx.doi.org/10.4324/9781315620374-5.
Повний текст джерелаТези доповідей конференцій з теми "Customer service"
Kimita, Koji, Yohei Yoshimitsu, Yoshiki Shimomura, and Tamio Arai. "A Customers’ Value Model for Sustainable Service Design." In ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49564.
Повний текст джерелаNobilo, Ivana. "CUSTOMER SERVICE SATISFACTION AND CULTURAL DIFFERENCES IN CUSTOMER SERVICE EXPECTATIONS IN SWITZERLAND." In European realities - Power : 5th International Scientific Conference. Academy of Arts and Culture in Osijek, J. J. Strossmayer University of Osijek, 2023. http://dx.doi.org/10.59014/yyng9427.
Повний текст джерелаXu, Lu. "Managing customer services: Customer knowledge management in service innovation." In 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959325.
Повний текст джерелаPadeletti, Alfred, Berthenia Coltrane, and Richard Kline. "Customer service." In the 33rd annual ACM SIGUCCS conference. New York, New York, USA: ACM Press, 2005. http://dx.doi.org/10.1145/1099435.1099504.
Повний текст джерелаWeese, Aslhey, and Dana Peiffer. "Customer service." In the 2013 ACM annual conference. New York, New York, USA: ACM Press, 2013. http://dx.doi.org/10.1145/2504776.2504804.
Повний текст джерелаVlckova, Vladimira, and Lucie Podskubkova. "CUSTOMER SERVICE QUALITY IN B2B MARKET FROM THE BUYER’S PERSPECTIVE." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.40.
Повний текст джерелаOki, Kazuhiro, Kentaro Watanabe, Ryosuke Chiba, and Yoshiki Shimomura. "A Method for Supporting Service Design Based on Multiple Domain Knowledge." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-29032.
Повний текст джерелаSajid Ahmed, Shaikh. "Calibration Laboratories Challenges - Service Quality." In NCSL International Workshop & Symposium. NCSL International, 2018. http://dx.doi.org/10.51843/wsproceedings.2018.39.
Повний текст джерелаYe, Chen, and Zhang Hui. "The impact of customer to customer interaction on service company-customer relationship quality." In 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959303.
Повний текст джерелаAlemadi, Abdulla Nasser, and Emad Abushanab. "M-Service Quality of Telecom Companies in Qatar." In Qatar University Annual Research Forum & Exhibition. Qatar University Press, 2021. http://dx.doi.org/10.29117/quarfe.2021.0158.
Повний текст джерелаЗвіти організацій з теми "Customer service"
Kramer, Mitchell. Customers’ Requirements for Customer Service. Boston, MA: Patricia Seybold Group, September 2007. http://dx.doi.org/10.1571/psgp09-06-07cc.
Повний текст джерелаSeybold, Patricia. Branded Customer Service. Boston, MA: Patricia Seybold Group, September 2005. http://dx.doi.org/10.1571/br9-29-05cc.
Повний текст джерелаMarshak, Ronni. Offshore Customer Service. Boston, MA: Patricia Seybold Group, February 2012. http://dx.doi.org/10.1571/ht02-02-12cc.
Повний текст джерелаIyer, Ananth, Michael Hoeck, and Amanda Thompson. INDOT Customer Service. West Lafayette, IN: Purdue University, 2006. http://dx.doi.org/10.5703/1288284313374.
Повний текст джерелаSeybold, Patricia. Four Reasons Why Customers Prefer Twitter for Customer Service. Boston, MA: Patricia Seybold Group, September 2013. http://dx.doi.org/10.1571/psgp09-19-13cc.
Повний текст джерелаSeybold, Patricia. Customer Service Tool Kit. Boston, MA: Patricia Seybold Group, November 2005. http://dx.doi.org/10.1571/toolkitcusserv.
Повний текст джерелаMarshak, Ronni. Improving Wretched Customer Service. Boston, MA: Patricia Seybold Group, July 2013. http://dx.doi.org/10.1571/bp07-03-13cc.
Повний текст джерелаKramer, Mitchell. Lessons in Customer Service. Boston, MA: Patricia Seybold Group, March 2006. http://dx.doi.org/10.1571/cs3-9-06cc.
Повний текст джерелаKramer, Mitchell. Customer Service Evaluation Framework. Boston, MA: Patricia Seybold Group, May 2010. http://dx.doi.org/10.1571/fw05-27-10cc.
Повний текст джерелаKramer, Mitchell. Microsoft: Competitive in Customer Service. Boston, MA: Patricia Seybold Group, December 2016. http://dx.doi.org/10.1571/pp12-02-16cc.
Повний текст джерела