Добірка наукової літератури з теми "Business process structure quality"

WEB sites are playing very vital role in information dissemination. Most of the businesses are using their WEB sites to promote market and conduct business. The quality of the WEB sites has indirect relationship with quantum of business conduct by the industrial establishments. Quality of a web site is based on number of characteristics; computation of the same in quantitative terms is a complex process. Structure of a WEB site plays a vital role in hosting the content in most comprehensive manner.In this paper the subjecting of the WEB to data mining and determining the structures contained in the WEB site is presented. The structures are evaluated to find the quality of the same individually and also combined considering all the structures that are mined. A method is presented in this paper using which the quality of a web site is computed considering the structure of the WEB site alone.

Health care organizations are facing significant economic constraints that threaten to dismantle core services. The perceived need for reform is great. Business process reengineering may be the strong medicine required to achieve dramatic productivity improvement without jeopardizing the quality and scope of core health care services. Reengineering challenges health care organizations to eliminate functions that do not contribute to a flattened organization structure in which fewer care providers deliver a wider range of health care services. Information technology is used to displace manual checks and controls. Reengineering may facilitate the implementation of contemporary management models, such as patient-focused care, case management and product or program management. The product of reengineering can be enhanced over time by Continuous Quality Improvement.

This study examines the relationship between nursing home quality and financial performance to assess whether there is a business case for quality. Secondary data sources included the Online Survey Certification and Reporting (OSCAR), Certification and Survey Provider Enhanced Reporting (CASPER), Medicare Cost Reports, Minimum Data Set (MDS 2.0), Area Resource File (ARF), and LTCFocus for all free-standing, nongovernment nursing homes for 2000 to 2014. Data were analyzed using panel data linear regression with facility and year fixed effects. The dependent variable, financial performance, consisted of the operating margin. The independent variables comprised nursing home quality measures that capture the three dimensions of Donabedian’s structure-process-outcomes framework: structure Registered Nurse (RN) hours per resident day, Licensed Practical Nurse (LPN) hours per resident day, Certified Nursing Assistant (CNA) hours per resident day, RN skill mix), process (facility-acquired restraints, facility-acquired catheters, pressure ulcer prevention, and restorative ambulation), and outcomes (facility-acquired contractures, facility-acquired pressure ulcers, hospitalizations per resident, rehospitalizations, and health deficiencies). Control variables included size, average acuity index, market competition, per capita income, and Medicare Advantage penetration rate. This study found that the operating margin was lower in nursing homes that reported higher LPN hours per resident day and higher RN skill mix (structure); higher use of catheters, lower pressure ulcer prevention, and lower restorative ambulation (process); and more residents with contractures, pressure ulcers, hospitalizations and health deficiencies (outcomes). The results suggest that there is a business case for quality, whereas nursing homes that have better processes and outcomes of care perform better financially.

In the past decade, offshore business process outsourcing (BPO) has gained considerable momentum within the global economic landscape. Western companies tend to outsource their business processes to emerging economies, such as India. Research indicates that high quality communication is a crucial element in the success of outsourcing relationships. However, in practice, communication is a problematic factor. In this paper, the authors analyse this complexity by developing and applying a theoretically based BPO-communication quality model. In the empirical part of this study, communication attributes associated with business process outsourcing are investigated through semi-structured interviews with Indian insourcing managers. Multiple communication issues are identified and categorized into several main attributes of communication quality. The model and the findings can be used for further research in the field of BPO. In addition, practical suggestions are provided to resolve the current communication problems and improve outsourcing relationships.

An approach to the application of a situational-ontological methodology for building a decision support system for the subject area of internal audit of enterprise quality is outlined. The problem associated with high requirements for the competence of specialists in this field is noted. For the subject area of internal quality audit, a conceptual model has been developed in the form of its functional diagram. Using the IDEF5 standard, an ontological model of one of the main functions of the quality audit business process has been developed, and an approach to organizing the storage of business process information in a database has been proposed. For the function of classifying the causes of inconsist-encies in quality audit, an example of setting up a solver of an intelligent component of a decision support system is given. Significant decision-making points in the business process of quality audit are identified, and the structure of interaction of its participants with the intellectual subsystem of the decision support system is formed. The structure of the intellectual subsystem of the decision support system used in the process of quality audit at the enterprise is pro-posed.

Competition in today’s globalized markets forces organizations to collaborate within dynamic business networks to provide mass-customized integrated solutions for customers. The collaboration within dynamic business networks necessitates forming dynamic networked business processes (DNBPs). Networked business processes need to be supported by high quality information that is exchanged in a trustworthy environment. Information governance (IG) is described as a holistic approach to different mechanisms that support high quality and secure information exchanges. However, dynamism of networked business processes causes IG issues like unsecured information access and low quality information products to emerge. In this paper, a comprehensive list of the IG issues in DNBPs is identified through structured steps. The identified IG issues are characterized within four main categories, respectively, information product quality, information service quality, information security, and metadata issues. For the evaluation of the practical significance of the identified IG issues, a case study is conducted in a business network that provides mobility solutions. In this way, the paper closes the gap between studies on IG, which have mostly concentrated on IG within the borders of a single organization or IG in stable business networks, and studies on dynamic business networks, which have addressed the formation of dynamic inter-organizational interactions without paying rigorous attention to information artefacts that are exchanged.

To reduce the complexity and difficulty of costing of quality of manufactures, a new approach about the costing of quality including the method, structure, system and case study based on the business process rule is proposed in the paper. Comparing with the traditional method, the new idea can improve the performance of the costing of quality at the aspect of generalization, customization, evolution and reconfiguration by establish the mapping among the user application, the business rule and the business process.

The purpose of this paper is to propose a method for the optimization of raw wood for the timber construction industry that would meet the green business and sustainable development requirements within the concept of corporate social responsibility. The methodology conceptually applied the ImageJ software in the process of spruce-timber valuation using 100 log specimens according to the standard STN 480055. The impact of timber structure on the environment compared to silicate buildings was assessed via selected environmental criteria of life-cycle assessment. The methodology was applied according to the standards within the monitored phase of the life-cycle cradle to a gate based on the available environmental products declaration. The overall difference in the assortment value when using the ImageJ software as the evaluation method reached €426.68 (+6.7%). The individual construction elements creating the composition of perimeter walls of the evaluated alternatives showed a positive impact of the following indicators: global warning potential, primary energy input for production, ozone depletion potential, and photochemical ozone creation potential of the reference timber structure. The findings presented in this study clearly confirm the ecological approach toward building a wood-based structure while meeting the requirements of sustainable development.

Business process is the foundation of the work organization of every business. It is a set of different activities or tasks that are carried out in a certain order and use certain resources of an organization with the aim of fulfilling the mission or the purpose of its existence. As each business process is defined by parameters such as output quality, speed, cost, added value and the like, it is logical that they are the cornerstone of achieving competitive advantage. It is therefore important to monitor and analyze them in order to remove any drawbacks in their performance before endangering the survival of a company. Business process is a structured, analytical, inter-functional set of activities that require continuous improvement. It represents a repetitive flow of activities with a clearly defined beginning and end, and in more or less constant intervals, creates value for the buyers.

Дисертація на здобуття наукового ступеня доктора філософії за спеціальністю 122 "Комп’ютерні науки". – Національний технічний університет "Харківський політехнічний інститут", Харків, 2020. Об’єктом дослідження є процес синтезу структури та реструктуризації бізнес-процесів складних систем. Предметом дослідження є моделі та інформаційна технологія аналізу та підвищення якості структури бізнес-процесів на основі використання різних нотацій моделювання. Дисертацію присвячено вирішенню науково-практичної задачі – розробці моделей та інформаційної технології аналізу та підвищення якості структури бізнес-процесів складних систем. У вступі обґрунтовано актуальність теми дисертаційної роботи, зазначено зв’язок роботи з науковими темами, сформульовано мету і задачі дослідження, визначено об’єкт, предмет та методи дослідження, показано наукову новизну та практичне значення отриманих результатів, наведено інформацію про практичне використання, особистий внесок здобувача, апробацію результатів дослідження та їх висвітлення у публікаціях. Приводяться відомості щодо структури та обсягу дисертаційної роботи. У першому розділі проведено аналіз процесу синтезу структури та реструктуризації бізнес-процесів складних систем як об’єкта дослідження. Виділені проблеми, які в даний момент ще не вирішені і є актуальними з точки зору аналізу та підвищення якості структури бізнес-процесів. Детально розглянуті найбільш популярні та поширені нотації опису структури бізнес- процесів (BPMN, EPC, IDEF0 та DFD); сучасні підходи щодо накопичення та аналізу колекцій моделей бізнес-процесів з метою їх повторного використання; формати представлення структури бізнес-процесів (XPDL, AML, BPMN 2.0). Розглянуто існуючі методи та засоби аналізу та підвищення якості структури бізнес-процесів. В результаті здійсненого огляду було визначено, що у розглянутих літературних джерелах не представлені формальні методи, які б дозволили виявити порушення правил побудови структури бізнес-процесів, представлених за допомогою різних нотацій моделювання, та сформувати рекомендації щодо їх усунення. Сформульовано постановку задачі дослідження проблем, які було виявлено під час аналізу процесу синтезу структури та реструктуризації бізнес-процесів складних систем в ролі об’єкта дослідження. Основними з даних проблем є: формалізація правил побудови моделей бізнес-процесів на основі різних нотацій моделювання; розробка узагальненого критерію якості моделей бізнес-процесів; формування методу аналізу та вдосконалення структури бізнес-процесів; розробка моделей, призначених для формування рекомендацій щодо усунення виявлених порушень правил побудови моделей бізнес-процесів; розробка інформаційної технології аналізу та підвищення якості структури бізнес-процесів. У другому розділі сформовано теоретичні основи аналізу та підвищення якості структури бізнес-процесів. На основі рекомендацій щодо побудови моделей бізнес-процесів визначено та формалізовано правила побудови моделей бізнес-процесів з використанням різних нотацій моделювання. Сформовано окремі критерії та розроблено узагальнений критерій якості моделей бізнес-процесів на основі методу адитивної згортки критеріїв. На основі виконаних досліджень отримали подальший розвиток: – метод кількісного аналізу структури бізнес-процесів за рахунок формування коефіцієнтів збалансованості, які, на відміну від існуючого, враховують різні елементи структури бізнес-процесу та особливості їх з’єднання, що дозволяє застосувати сформовані коефіцієнти для аналізу моделей бізнес-процесів у різних нотаціях з метою визначення їх відповідності правилам побудови; – метод оцінки якості моделей бізнес-процесів за рахунок формалізації правил побудови та формування узагальненого критерію якості замість окремих метрик якості моделей бізнес-процесів у певних нотаціях, що дозволяє оцінити якість моделі бізнес-процесу на основі єдиного кількісного показника. Третій розділ присвячено розробці моделей аналізу та підвищення якості структури бізнес-процесів. Було розглянуто метод аналізу та вдосконалення структури бізнес-процесів, який дозволяє виявити та усунути порушення правил побудови моделей бізнес-процесів при використанні різних нотацій моделювання, та відповідні моделі, призначені для формування рекомендацій щодо усунення виявлених порушень правил побудови моделей бізнес-процесів (необхідні зміни у кількості відповідних елементів структури бізнес-процесу та зв’язків між ними), що дозволяє підвищити їхню якість. Оптимізаційні задачі вирішуються на основі використання методу градієнтного спуску. Метод аналізу та вдосконалення структури бізнес-процесів базується на людино- машинній процедурі прийняття рішень, тому було запропоновано процедуру формування зрозумілих людині рекомендацій у вигляді текстових вказівок щодо вдосконалення структури бізнес-процесів на основі результатів вирішення оптимізаційних задач. З метою повторного використання досвіду щодо підвищення якості моделей бізнес-процесів було розроблено процедуру їх групування за подібністю щодо відповідності правилам побудови структури бізнес-процесу. В результаті виконаних досліджень було вперше: – розроблено метод аналізу та вдосконалення структури бізнес-процесів, що дозволяє виявити та усунути порушення правил побудови моделей бізнес-процесів при використанні різних нотацій моделювання; – розроблено моделі, призначені для формування рекомендацій щодо усунення виявлених порушень правил побудови моделей бізнес-процесів, що дозволяє підвищити якість структури бізнес-процесів. У четвертому розділі на основі опису процесу аналізу та підвищення якості структури бізнес-процесів були визначені функціональні можливості та сформульовані вимоги до інформаційної технології. Архітектура інформаційної технології базується на використанні сучасних технологій вилучення, обробки та збереження інформації про структуру бізнес-процесів. Робота користувача з отриманими результатами може здійснюватися як через веб-інтерфейс, так і на основі використання аналітичної приладової панелі, яка демонструє узагальнені результати аналізу та забезпечує підтримку прийняття рішень щодо підвищення якості структури бізнес-процесів. Працездатність розробленої інформаційної технології було перевірено на заздалегідь підготовлених моделях бізнес-процесів у різних нотаціях, в яких було навмисно допущено структурні помилки, які порушують правила побудови структури бізнес-процесів у нотаціях BPMN, EPC, IDEF0 та DFD, а також на повнорозмірній вихідній інформації щодо структури бізнес-процесів у різних нотаціях та різної галузевої приналежності. В результаті було удосконалено інформаційну технологію аналізу та підвищення якості структури бізнес-процесів, яка базується на використанні розроблених методу та моделей замість існуючих рішень, що дозволяє автоматизувати виявлення та усунення порушень правил побудови моделей бізнес-процесів при використанні різних нотацій моделювання. Аналіз отриманих результатів дослідження показав, що розроблений метод та моделі, на яких базується інформаційна технологія, на відміну від існуючих формальних методів та засобів, дозволяють не лише більш точно виявити помилки у структурі бізнес-процесів, поданих у нотаціях BPMN, EPC, IDEF0 та DFD, а й оцінити якість структури бізнес-процесу на основі єдиного кількісного показника та отримати рекомендації щодо її підвищення шляхом внесення необхідних змін у кількості відповідних елементів структури бізнес- процесу та зв’язків між ними. Наведено результати впровадження дисертаційного дослідження у ТОВ "Науковий Парк НТУ "ХПІ" (м. Харків), у Інституті монокристалів НАН України (м. Харків), у науково-дослідних роботах та навчальному процесі кафедри програмної інженерії та інформаційних технологій управління Національного технічного університету "ХПІ".
Thesis for obtaining the philosophy doctor scientific degree on the specialty 122 “Computer sciences”. – National Technical University “Kharkiv Polytechnic Institute”, Kharkiv, 2020. Object of research is the process of synthesis and redesign of the business process structure of complex systems. Subject of research includes models and information technology of analysis and quality improvement of the business process structure based on the using of various modeling notations. The dissertation is devoted to the solution of the scientific and practical problem – development of the models and information technology of analysis and quality improvement of the business process structure of complex systems. The introduction substantiates the relevance of the topic of the dissertation, indicates the relationship with scientific topics, the purpose and objectives of the study are formulated, the object, subject and methods of research are identified, the scientific novelty and practical significance of the obtained results is shown, the information on practical use, personal contribution of the applicant, validation of the research results and their coverage in publications are provided. Information about the structure and scope of the dissertation is given. The first section analyzes the process of synthesis and redesign of the business processes structure of complex systems as a research object. Issues that have not yet been resolved and are relevant in terms of analysis and improvement of the quality of business processes are denoted. The most popular and widely used notations (BPMN, EPC, IDEF0, and DFD) that serve to describe business process structure, modern approaches to storing and analyzing business process model collections for their further reuse, business process structure representation formats (XPDL, AML, BPMN 2.0) are discussed in detail. Existing methods and tools of analysis and improvement of quality of business process structure are considered. As a result of the review, it was determined that the reviewed literature sources are not present formal methods that would allow to identify violations of the rules of structure of business processes, represented by various notations of modeling, and to generate recommendations in order to their elimination. The research problem related to those issues, which were revealed during the analysis of the process of synthesis and restructuring of the structure of business processes of complex systems as a research object, is formulated. The main of these problems are: formalization of rules of business process model design based on different modeling notations; development of the generalized quality criterion for business process models; formation of the method of analysis and improvement of a business process structure; development of the models, which are intended to form recommendations for elimination of revealed violations of business process model design rules; development of the information technology of analysis and quality improvement of the business process structure. The second section describes the theoretical foundations of the analysis and improvement of the quality of the structure of business processes. Based on the recommendations of business process model design, the rules of business process model design using different modeling notations are defined and formalized. Individual criteria have been formed, as well as the generalized quality criterion for business process models has been developed, which is based on the multi-criteria decision making method. The research presented in the second section has allowed elaborating: – the method of quantitative analysis of the business process structure is elaborated through the formation of balance coefficients, which, unlike the existing one, take into account different elements of the business process structure and features of their interrelations, which allows to apply the formed coefficients for the analysis of business process models in different notations in order to determine their compliance with the design rules; – the method of business process model quality assessment is elaborated by formalizing the design rules and generating a generic quality criterion instead of individual business process model metrics for certain notations, which allows to evaluate the business process model quality using a single quantitative metric. The third section is devoted to the development of models of analysis and improvement of the business process structure. There were considered the method of analysis and improvement of the business process structure, which allows detecting and eliminating violations of business process model design rules when using different modeling notations, and the models used to form recommendations for elimination of detected violations of business process model design rules (necessary changes in the number of certain elements of the business process structure and connections between them), which allows to improve the business process structure quality. The corresponding optimization problems are solved using the gradient descent method. The method of analyzing and improving the business process structure is based on the human-machine decision-making process, so it was proposed the procedure for formulating recommendations in the form of understandable text instructions for improving the business process structure based on the results of optimization problem solutions. In order to reuse the experience of improving the business process model quality, the procedure for grouping them by similarity in the context of fulfillment to the rules of business process structure design was developed. As the result of research, for the first time were obtained: – the method of analysis and improvement of the business process structure, which allows identifying and eliminating violations of the rules of building business models when using different modeling notations; – the models designed to formulate recommendations for eliminating identified violations of business process model design rules, which can improve the quality of the business process structure. In the fourth section on the basis of a detailed description of the process of analysis and improvement of the business process structure quality, functional capabilities and requirements for the information technology were defined. The information technology architecture is based on the use of modern technologies for extracting, processing and storing information about the business process structure. User work with the obtained results can be performed either through the web interface or through the analytical dashboard, which demonstrates generalized analysis results and provides decision support for improving the quality of the business process structure. The information technology was validated using prepared business process models provided in various notations, in which structural errors that violate certain business process structure design rules of BPMN, EPC, IDEF0, and DFD notations were intentionally injected; and using the full scale input information on the business process structure provided in different notations and domains. As the result there were improved the information technology of analysis and improvement of quality of business process structure, which is based on the developed method and models instead of existing solutions, which further allows automating detection and elimination of violations of business process models design in various notations. The analysis of the research results has shown that the formed method and the developed models, on which the information technology is based, unlike the existing formal methods and tools, allow not only to more accurately detect errors in the business process structure described using BPMN, EPC, IDEF0, and DFD notations, but also to evaluate the quality of the business process structure on the basis of a single quantitative indicator and obtain recommendations for its improvement by making necessary changes in the number of certain elements of the business process structure and the relations between them. Thesis research results were implemented at the “Scientific Park of NTU “KhPI” LLC (Kharkiv), state scientific institution “Institute for Single Crystals” of National Academy of Science of Ukraine (Kharkiv), in scientific research works and educational process of the Department of Software Engineering and Management Information Technologies of National Technical University “KhPI”.

La problématique scientifique abordée correspond à la modélisation et à l'amélioration des processus métiers. Ce problème est d'un intérêt croissant pour les entreprises qui prennent conscience de l'impact indéniable que peuvent avoir une meilleure compréhension et une meilleure gestion des processus métiers (PM) sur l'efficacité, la cohérence et la transparence de leurs activités. Le travail envisagé dans le cadre de la thèse vise à proposer une méthode et un outil pour mesurer et améliorer la qualité des modèles de processus métier. L’originalité de l’approche est qu’elle vise non seulement la qualité syntaxique mais aussi la qualité sémantique et pragmatique en s’appuyant notamment sur les connaissances du domaine
In recent years the problems related to modeling and improving business processes have been of growing interest. Indeed, companies are realizing the undeniable impact of a better understanding and management of business processes (BP) on the effectiveness, consistency, and transparency of their business operations. BP modeling aims at a better understanding of processes, allowing deciders to achieve strategic goals of the company. However, inexperienced systems analysts often lack domain knowledge leading and this affects the quality of models they produce.Our approach targets the problem related to business process modeling quality by proposing an approach encompassing methods and tools for business process (BP) models quality measurement and improvement. We propose to support this modeling effort with an approach that uses domain knowledge to improve the semantic quality of BP models.The main contribution of this thesis is fourfold:1. Exploiting the IS domain knowledge: A business process metamodel is identified.Semantics are added to the metamodel by the mean of OCL constraints.2. Exploiting the application domain knowledge. It relies on domain ontologies. Alignment between the concepts of both metamodels is defined and illustrated.3. Designing of the guided quality process encompassing methods and techniques to evaluate and improve the business process models. Our process propose many quality constraints and metrics in order to evaluat the quality of the models and finally the process propose relevant recommendations for improvement.4. Development of a software prototype “BPM-Quality”. Our prototype implements all theabove mentioned artifacts and proposes a workflow enabling its users to evaluate andimprove CMs efficiently and effectively.We conducted a survey to validate the selection of the quality constraints through a first experience and also conducted a second experiment to evaluate the efficacy and efficiency of our overall approach and proposed improvements

Many relationship-based studies focus on how businesses are maintained and developed. However, little attention focused on individuals as business initiators and the consequent processes. This study will bridge this gap. A theoretical model with two cases will answer two questions    -How individuals initiate business through personal network? -What is the consequent process?   The studies demonstrate that individual do play a very important role when initiating a new business and they set in motion relationship-building processes that change the network structure.   The contribution for research and management is clear. The netentrepruer is a new ‘actor’ and can be useful in future studies of business networks. Management can usefully become conscious of the possibilities they have in studying their network contacts before initiating new businesses. Managers should utilize managing individual’s networks as new competition strategies. This will modify the view of management strategy and also contribute to theory building.

A business process is a defined collection of linked structured tasks, activities, and decisions performed together to produce a desired set of results in order to achieve business goals on behalf of the organization. Companies are increasingly moving their business processes online using Business Process Management (BPM) tools and technologies. With BPM, online business processes are defined by an explicit business process model that flexibly combines and orchestrates forms delivered through a web browser to integrate tasks performed by people, and web services accessible through Internet protocols to integrate tasks performed by software. Often the approach to quality assurance for online business processes is similar to what would be done with any other web application. This is insufficient since it only provides rudimentary verification of single user behavior whereas the orchestration of tasks across many users and software systems can be quite complex. As well, a simple web application testing approach does not leverage the defined model for a business process to ensure consistency, completeness and enable automation. Nor will such an approach validate that a business process is contributing towards the achievement of business goals. A more systematic approach is required. This thesis proposes a quality assurance framework to provide a repeatable, systematic, cost-efficient approach to quality assurance for BPM. A prototype framework was implemented and evaluated using two case studies, including one case study that was developed in collaboration with a local hospital to support a business process for cancer care assessment.

Business process modeling has become a common need for organizations. Therefore process quality is also having an important role for the organizations. The most of the quality studies are based on cost and time which can be analyzed during or after the execution of the business processes. There are also quality measures which help analyzing measures before the execution of the business processes. This type of measures can give early feedback about the processes. There are three frameworks defined in the literature for a more comprehensive measurement. One of the frameworks is adapted from software programs and it aims to enable process design to be less error-prone, understandable and maintainable. The second framework is adapted from object-oriented software designs and it provides object-oriented view to the design of the business process. The last framework is adapted from ISO/IEC Software Product Quality enabling to measure the quality of process itself rather than the design. By conducting a case study, the measures defined in the frameworks are explored in terms of applicability, automation potential and required time and effort on a set of business process model. As a result of this study it is observed that measurement takes time and requires effort and is always error-prone. Therefore, an approach is implemented by automating the measures which have automation potential, in order to decrease the required time and effort and also to increase the accuracy of the measurement. The second case study is then conducted on a set of another business process models in order to validate the approach.

Telework as a swift developing business has attracted great attention from government, company and organisation due to its large benefits for out society. A study was accordingly conducted to investigate its application in the IT industry. Results show that teleworking is widely accepted by and plays an important role in software industry. With the rapid development in computer and telecommunications technology, telework has become increasingly populat and can not be avoided in IT industry. the benefits and problems brought by teleworking in IT industry are then reported in the study. It is found that the big obstruction for telework development in software engineering is still product quality problems. As many researchers have revealed, our society has entered the information society. The demand for more and more software products with better and better quality is increasing. However problems of software quality hinder the development of the IT industry. The recognised reason for this is the inability to manage the software process. Hence, many software process assessment and improvement models have been developed and used successfully in the management of software development in order to acquire improvements in software quality. However, the problem considered here is whether they are suitable for telework software development. To build the necessary ground knowledge for carrying out this project, an extensive analysis of the fundamental methodology and principles of existing software process assessment and improvement models was conducted. The strengths and weaknesses of these models are derived from the analysis. The applicability and adaptability of the models for teleworking environments are also explored. It is found that the existing models are designed for centralised software development. They are not fully suitable but the same functions are applicable for teleworking environments. The results of above discussion lead to the selection and recommendation of SPICE to be used as a baseline for the development of a process approach which meets the need of teleworking software environments. To lay a solid foundation for the development of such approach, two surveys were carried out. Their aims are investigate the current state of telework in IT industry and the applicability of the present models in teleworking environments, and to identify the specific issues which arise in telework. It can be observed from the survey that there are significant differences in software process and management methodologies between telework and conventional single-site work. Special technologies are needed to support telework software development. To provide valuable input in the development of such approach, an in-depth analysis of the specific requirements identified from the survey results in the creation of a set of processes and base practices, which are particularly required by teleworking environments. The SPITE approach, which is a SPICE extension model, is therefore developed as a major contribution to the software industry that fills an important gap in the software process modelling. Good comments have been obtained from a small range of organisations.

Introduction: with the expanded application of ERP system, business process model-ing, as an essential part of the ERP system implementation, has already attracted in-creasingly attention from the organizations. However, even though with the great signif-icance, there is no specific guideline to indicate the key factors of a business process modeling within the ERP system implementation context, especially from the supplier, customer and consultancy point of view. Accordingly, the authors are interested in the following two research questions:1. What are the factors that ERP customer. Supplier and consultancy focused on when they do business process modeling for an ERP implementation?2. How these factors are ranked and viewed by ERP customers, suppliers and con-sultants?Purpose: This study is an exploratory study aiming at identifying improvement factors for business process modeling within the context of ERP system implementation. addi-tionally, the authors seek to identify the diverse attitudes from the parties involved in the process of ERP implantation, that are supplier, customer and consultancy, towards the significance level of the improvement factors.Method: This research has adopted an inductive approach due to the nature of its re-search questions. Besides, data has been collected through six interviews in in total. And each supplier, consultancy, customer party has been conducted two interviews respec-tively. The six interview companies are with different cultural background. Additionally, secondary data from books, magazines are obtained through documentation as well.Conclusion: The thesis main results show that there are five improvement factors con-cerning the business process modeling within ERP system implementation, involving correctness, clarity, resource efficiency, cultural specification and relevance. Based upon the suppliers, consultancies and customers points of view, correctness, clarity and cul-tural specification can be categorized into basic factors and resource efficiency, rele-vance are grouped as optional factors. Furthermore, from the customers perspective, correctness and clarity ranks at the top two places among those five factors, while con-sultants focus on correctness and resource efficiency first. Besides, suppliers regard cor-rectness as the most fundamental improvement factors for business process modeling.

The majority of organizations make their business processes explicit to improve them. Defining business processes manually and modeling them are two alternatives utilized for this purpose. Meanwhile, organizations have quality management systems which are frequently shaped by frameworks. The most commonly used process improvement frameworks in the IT sector are ITIL, Cobit, CMMI and ISO 9001. These frameworks indicate the necessity of process documentation and ISO 9001 addresses the name &ldquo
Quality Manual&rdquo
for this purpose. In this thesis, an automated tool is developed for quality manual generation from predetermined business process models. In addition, a case study is performed by means of a systematic approach and its results were discussed with the findings of structured interviews. The aim of the study is to reduce the effort and time required for quality manual preparation and merge quality management activities with process modeling by means of process documentation.

Abstract This paper describes how autonomy emerged in a team in a large public organization and which factors were important in this process. The organization has back sourced software development and abandoned a stage-based software development process with many handovers between business, IT and vendors. We collected data in four semi-structured interviews and analyzed information on changes in the structure and responsibilities of the team. The team has refined its portfolio for better cohesion, stepwise taken over the responsibility for software development from the vendor and in parallel recruited software developers, UX designers and testers. Product owners have joined the team as well. Supported by changes to the financing model, the team has transformed from mediating between business and vendors to a cross-functional product team with autonomy over its budget, backlog and software development process. As a result, the team can better balance between delivering new features and quality improvements, continuously deliver software with less overhead and focus on its mission to deliver user-friendly services with increased involvement of domain experts. Defining a clear product boundary and reducing dependencies on other teams, developing necessary skills and changing the financing model are recognized as the main success factors, as well as the main challenges in the transition process.

AbstractThird-party agreements can take many forms and can be a difficult area in which to determine clear-cut definitions. It is intended that this chapter will clarify some of the differences and identify some of the similarities.Agreements can be between any two or more organisations. It would be unusual, though not inappropriate, for there to be agreements between two departments within the same organisation. Agreements may occur in this case when, for example, a new process is introduced on a trial basis and it has not yet become ‘business as usual’ and part of the normal internal interaction.There will always be local variations in the naming of contract types, so this should be considered in interpretation.Any organisation with which there is an agreement, of whatever structure, should be validated and audited.

Network organizations are organizational structures consisting of coordinating basic capabilities and resources in line with their own responsibilities and roles, even though geographically distant businesses are experts in a particular field or function. Businesses are involved in to the networks for reducing uncertainty in global competition, gaining flexibility, acting quickly, and providing capacity, benefiting from resources and talents they cannot have alone, and providing information. However, it is also possible for enterprises to maintain their assets in the network and to benefit from the competitive advantage of the network through providing trust between businesses and ensuring trust. The purpose of the study is to reveal how trust is defined among the enterprises within the network organizations and what constitutes the trusting elements. The universe of the research constitutes businesses operating in Uşak and located in national or international networks with contract manufacturing. The study was conducted using qualitative research method and interview technique. According to research findings; it has been seen that business owners are positively anticipating other businesses within their business networks and they have been working for a long time with the companies which they trust and watching the businesses they have not been trusting for a while and ending their cooperation. According to business owners participating in the interview, trust is equivalent with the fulfilment of given promises, goodwill, quality and intra-family relationships. At the same time, it was stated that trust depends on the businesses; and so, religion, language and race differences are not important.

This paper describes a decision-making framework for Research and Development (R&D) strategy development using an adaptation of quality function deployment (QFD). Many manufacturing companies are facing challenges in strengthening their competitiveness to survive in an uncertain and fierce competitive businesses environment. Decision-making on R&D strategy, not only for incremental innovation, but also for radical innovation, is essential for the sustainable future of the company. There are well-structured methodologies for routine product development tasks that help planning and decision-making. QFD is one of the most well known tools for product development that uses matrices to identify relative worth of product requirements from market information and flow the requirements down to more detailed decisions. However, in the R&D strategic planning process that occurs prior to product development, there is little work utilizing structured methodologies such as QFD. This paper presents a new usage of QFD in the R&D strategy development process to cover both incremental and radical innovation. Market-pull R&D leads to incremental innovation of the company, and QFD helps identify new technology requirements using future market predictions. On the other hand, technology-push R&D seeks radical innovation; an inverse usage of QFD that defines new customer needs from new technology development can support a step-by-step approach for future business creation in this context. The paper includes a detailed example from the medical device industry that demonstrates the utility of the method in R&D strategy decision process.

The major task in the design process is to identify the optimal structural designs that would provide the best performance of the machine while minimizing the cost. It is known that eighty percent of the final cost and quality of a product are designed in during early stages of the design process. Design changes and optimization later in the design process can have only a limited impact on the final cost and quality. Thus it is critical that the right concept of the machine is selected in the early stages of the design. However, making informed decisions early in the design process is difficult because of time constraints and uncertainty. The analysis, which are performed during early stages of the design, typically have to work with information that is not clearly defined (sketches vs. drawings, all components or options are not included, developed duty cycles vs. actual cycles, unkown loads, etc.). Results of these preliminary analyses are rough and approximate but very effective where the level in precision required is less that the final design analysis. The timetable for these analysis is typically significantly shorter. The preliminary analyses of the machine concept and machine components have to provide sufficient data and criteria required to make sound decisions between concurrent designs. These considerations are important in the machine tool business, which have deal with large castings, expensive pattern costs and long lead-times. The machine tool specifications dictate the process of selection of the structural geometry, dimensions, and structural components. The selection process is constrained by geometrical limitations and functional requirements driven by the specifications. These constraints cannot be represented in all cases by obvious equality or inequality expressions and functions of a design stage. It is proposed to divide the early design process stage into three steps: - prepare sketches of acceptable conceptual designs with major components in place; - prepare sketches of major components and compare they as a individual parts to chose the bests for every concept; - implement these parts as simple conponents in the conceptual design and compare the conceptual designs by their major performance benefits. This approach allows comparing conceptual designs when the components for each design are prepared with the same knowledge of conditions and requirements, and are developed to similar level. The proposed conceptual approach is illustrated by design of nuemrical control machine tools.

Research described in this article provides analysis of potential improvements gained to management process of higher education institutions and strategic planning by applying EFQM model and European Standarts and Guidelines (ESG). This research indicates the most crucial process elements of strategic planning in higher education institutions. Authors have analyzed pilot project where the EFQM excellence model and ESG are applied to the process of the strategic planning. Based on Riga Technical University’s pilot project this article describes the role of EQFM excellence model and its impact on reaching the strategic targets set by the higher education institution. Authors have analysed and within focus groups explored the EFQM excellence model and ESG, identifing most critical aspects and facotrs of application process to strategic planning and quality assurance. Based on lessons learned authors have suggested a set of activities Riga Technical University should introduce to improve the strategic planning, structure of internal processes and quality management.

In view of the current situation and demand of enterprise quality management activities, this paper combines quality management and data mining technology, and makes full use of the large amount of quality data obtained by the enterprise to establish data model, and digs out the data that is conducive to improving product quality and reducing the rate of product disqualification. The model realizes regular and automatic analysis of existing quality data, and identifies opportunities for improvement, and automatically pushes the responsible department to improve. Finally, the improvement effect is verified and evaluated. The improved model is introduced into the production, and the improvement opportunities are found, and injected into the production process to provide data decision support for quality improvement. The quantity improvement model is based on machine learning algorithm to identify abnormal and send out early warning information. According to a large number of existing historical quality data of EMU, business objects are determined and business mining objectives are defined. All the data related to business objects are found, and selected the original data suitable for data mining applications. In this paper, a high generalization intelligent early warning quality improvement model is established by constructing quality improvement index features to complete automatic identification of quality problems and provide intelligent early warning and data decision support for quality improvement. Through the actual production data to verify the established early warning quality improvement model, the results are in good agreement with the experimental situation.

In this paper quality orientation process of Tehran University was evaluated. For effective change human resource of organization must have five qualities: Awareness about need to change; Desire to make the change happen; Knowledge about how to change; Ability to change; Reinforcement to retain the changes. With these human resource qualities, work dimension (for example: structures and process of doing work) need to well set with planned changes. Work dimension had five main elements too: 1- business needs and opportunities 2- setting goals and boundaries 3-desining process and systems 4-devalope way to solve problems and 5-post- implementation. These research conclusions show that UT human resource, sense high need and desire to change in quality. So, to success in quality change sense high ability in self and their colleagues, and access to needed knowledge for change in quality of UT. But university's systems don’t support these efforts so that proper low support for qualitative changes. In work dimension, quality improvement opportunities, goals, and needs weren't well defined. Furthermore systems and process of accepting quality weren’t developed suitably. Solution sections had some problem too. Some solutions remain in design level only and others after implementation don’t evaluate for distinguish weaknesses and strength.

In today’s manufacturing processes, optical measurement techniques are becoming increasingly popular for on-line quality control. This fast and cheap technique enables manufacturers to not only check single points given by an inspection plan, but entire surfaces. This paradigm change brings new possibilities as well as new challenges to the inspection process. We devised software and technologies that achieve a seamless integration of optical measurement techniques into the existing workflow in the production process from design and prototyping up to series production. These techniques go far beyond the simple measuring of structural dimensions. The system permits the management and storage of the complete history of measurements. Hence, trends in deviations from the desired quality or functionality can be determined early and easily. This helps to implement corrective actions even before the produced structures fail to meet the specifications. Using a safe and decentralized server architecture using https, all data is available across business units and plants. Additionally, we developed highly interactive visualization and data exploration tools which enable expert users to fast and easily evaluate the measured data. With these techniques and visualization tools, we combine the advantages of optical measurements with the established evaluation of tactile measurements.

Quality circles occurred in Japan after the Second World War, and the forefront of the competition today, has an important role in improving the quality and efficiency. The main philosophy of the quality circle is to achieve quality with a participative management approach. Quality circles, only to find not only identify problems also suggests a variety of solutions. It is settled principle that the employees can do the best work by themselves and, according to this it is tried to provide more opportunities for employees. This situation motivates the staff, and thus prepares the ground to increase the quality of goods or services. Customer satisfaction and management objectives are carried out. Considering all these factors, quality circles has emerged as a concept that should be investigated. In this study, it was examined quality circles that considered as a factor of enhancing success in the operations and having an important role inquality management. The study carries a descriptive qualification that is prepared literature review. In the first section of the study was investigated the purpose of the quality control that the steps followed and the methods used in this process. The second section was focused on quality circles. In this section, it has tried to explain shortly the definition of quality circles, history, characteristics, comparison with other groups and objectives. Benefits of quality circles were examined separately for businesses and employees, and determined the business sectors. The organizational structure of quality circles and organization members’ tasks was explained.

Website in the world of education is designed to facilitate in obtaining and disseminating information, both for themselves and the public. A good website provides complete, fast, accurate, and accurate information compared to information obtained from the process by telephone, fax, and bulletin board. A school can not be separated from various problems in the dissemination of school information to the general public, especially in promoting the school. Through the website of educational institutions can publish the profile of institutions, academic, teacher lists, student lists, organizational structure of institutions, institutional activities, and can provide opportunities to Students and teachers to publish articles, experiences, and other posts. Improving the quality of education and teaching should be the focus of every school administration.

In logic based product lifecycle management system (LBPLMS) for the shipbuilding industries, all the manufacturing and business processes are reflected in the structured bill of materials (BOM) and operated through structured BOM, Sharma et al. (2011) and Sharma and Kim (2010). The efficient representation of the product structured BOM and application of the manufacturing and business operations management techniques to adapt products to the high demands of quality and in-time delivery are pivotal to the successful operation in the world of shipbuilding. In this work, we study the data organization and management of structured BOM through various stages of manufacturing and business operations, propose a unified structured BOM skeleton model to achieve automatic conversion of structured BOM to ensure consistency, and provide a unified structured BOM method and technique for manufacturing management and business process integration.

The article is devoted to the study of the psychological characteristics of the behavior of patients with non-alcoholic fatty liver disease (NAFLD). The manifestations of NAFLD are a powerful frustrating factor for patients, negatively affect the quality of life, hinder psychosocial adaptation and serve as the basis for the formation of chronic stress from the disease, which blocks the actual needs of the individual. Psychological factors are an important component in the clinical assessment of patients in connection with the individualization of the treatment process and secondary psychoprophylaxis, including methods of somato-centered and personality-centered psychotherapy.

The objectives of this project were to develop nondestructive methods for detection of internal properties and firmness of fruits and vegetables. One method was based on a soft piezoelectric film transducer developed in the Technion, for analysis of fruit response to low-energy excitation. The second method was a dot-matrix piezoelectric transducer of North Carolina State University, developed for contact-pressure analysis of fruit during impact. Two research teams, one in Israel and the other in North Carolina, coordinated their research effort according to the specific objectives of the project, to develop and apply the two complementary methods for quality control of agricultural commodities. In Israel: An improved firmness testing system was developed and tested with tropical fruits. The new system included an instrumented fruit-bed of three flexible piezoelectric sensors and miniature electromagnetic hammers, which served as fruit support and low-energy excitation device, respectively. Resonant frequencies were detected for determination of firmness index. Two new acoustic parameters were developed for evaluation of fruit firmness and maturity: a dumping-ratio and a centeroid of the frequency response. Experiments were performed with avocado and mango fruits. The internal damping ratio, which may indicate fruit ripeness, increased monotonically with time, while resonant frequencies and firmness indices decreased with time. Fruit samples were tested daily by destructive penetration test. A fairy high correlation was found in tropical fruits between the penetration force and the new acoustic parameters; a lower correlation was found between this parameter and the conventional firmness index. Improved table-top firmness testing units, Firmalon, with data-logging system and on-line data analysis capacity have been built. The new device was used for the full-scale experiments in the next two years, ahead of the original program and BARD timetable. Close cooperation was initiated with local industry for development of both off-line and on-line sorting and quality control of more agricultural commodities. Firmalon units were produced and operated in major packaging houses in Israel, Belgium and Washington State, on mango and avocado, apples, pears, tomatoes, melons and some other fruits, to gain field experience with the new method. The accumulated experimental data from all these activities is still analyzed, to improve firmness sorting criteria and shelf-life predicting curves for the different fruits. The test program in commercial CA storage facilities in Washington State included seven apple varieties: Fuji, Braeburn, Gala, Granny Smith, Jonagold, Red Delicious, Golden Delicious, and D'Anjou pear variety. FI master-curves could be developed for the Braeburn, Gala, Granny Smith and Jonagold apples. These fruits showed a steady ripening process during the test period. Yet, more work should be conducted to reduce scattering of the data and to determine the confidence limits of the method. Nearly constant FI in Red Delicious and the fluctuations of FI in the Fuji apples should be re-examined. Three sets of experiment were performed with Flandria tomatoes. Despite the complex structure of the tomatoes, the acoustic method could be used for firmness evaluation and to follow the ripening evolution with time. Close agreement was achieved between the auction expert evaluation and that of the nondestructive acoustic test, where firmness index of 4.0 and more indicated grade-A tomatoes. More work is performed to refine the sorting algorithm and to develop a general ripening scale for automatic grading of tomatoes for the fresh fruit market. Galia melons were tested in Israel, in simulated export conditions. It was concluded that the Firmalon is capable of detecting the ripening of melons nondestructively, and sorted out the defective fruits from the export shipment. The cooperation with local industry resulted in development of automatic on-line prototype of the acoustic sensor, that may be incorporated with the export quality control system for melons. More interesting is the development of the remote firmness sensing method for sealed CA cool-rooms, where most of the full-year fruit yield in stored for off-season consumption. Hundreds of ripening monitor systems have been installed in major fruit storage facilities, and being evaluated now by the consumers. If successful, the new method may cause a major change in long-term fruit storage technology. More uses of the acoustic test method have been considered, for monitoring fruit maturity and harvest time, testing fruit samples or each individual fruit when entering the storage facilities, packaging house and auction, and in the supermarket. This approach may result in a full line of equipment for nondestructive quality control of fruits and vegetables, from the orchard or the greenhouse, through the entire sorting, grading and storage process, up to the consumer table. The developed technology offers a tool to determine the maturity of the fruits nondestructively by monitoring their acoustic response to mechanical impulse on the tree. A special device was built and preliminary tested in mango fruit. More development is needed to develop a portable, hand operated sensing method for this purpose. In North Carolina: Analysis method based on an Auto-Regressive (AR) model was developed for detecting the first resonance of fruit from their response to mechanical impulse. The algorithm included a routine that detects the first resonant frequency from as many sensors as possible. Experiments on Red Delicious apples were performed and their firmness was determined. The AR method allowed the detection of the first resonance. The method could be fast enough to be utilized in a real time sorting machine. Yet, further study is needed to look for improvement of the search algorithm of the methods. An impact contact-pressure measurement system and Neural Network (NN) identification method were developed to investigate the relationships between surface pressure distributions on selected fruits and their respective internal textural qualities. A piezoelectric dot-matrix pressure transducer was developed for the purpose of acquiring time-sampled pressure profiles during impact. The acquired data was transferred into a personal computer and accurate visualization of animated data were presented. Preliminary test with 10 apples has been performed. Measurement were made by the contact-pressure transducer in two different positions. Complementary measurements were made on the same apples by using the Firmalon and Magness Taylor (MT) testers. Three-layer neural network was designed. 2/3 of the contact-pressure data were used as training input data and corresponding MT data as training target data. The remaining data were used as NN checking data. Six samples randomly chosen from the ten measured samples and their corresponding Firmalon values were used as the NN training and target data, respectively. The remaining four samples' data were input to the NN. The NN results consistent with the Firmness Tester values. So, if more training data would be obtained, the output should be more accurate. In addition, the Firmness Tester values do not consistent with MT firmness tester values. The NN method developed in this study appears to be a useful tool to emulate the MT Firmness test results without destroying the apple samples. To get more accurate estimation of MT firmness a much larger training data set is required. When the larger sensitive area of the pressure sensor being developed in this project becomes available, the entire contact 'shape' will provide additional information and the neural network results would be more accurate. It has been shown that the impact information can be utilized in the determination of internal quality factors of fruit. Until now,

“Sustainable prosperity” denotes an economy that generates stable and equitable growth for a large and growing middle class. From the 1940s into the 1970s, the United States appeared to be on a trajectory of sustainable prosperity, especially for white-male members of the U.S. labor force. Since the 1980s, however, an increasing proportion of the U.S labor force has experienced unstable employment and inequitable income, while growing numbers of the business firms upon which they rely for employment have generated anemic productivity growth. Stable and equitable growth requires innovative enterprise. The essence of innovative enterprise is investment in productive capabilities that can generate higher-quality, lower-cost goods and services than those previously available. The innovative enterprise tends to be a business firm—a unit of strategic control that, by selling products, must make profits over time to survive. In a modern society, however, business firms are not alone in making investments in the productive capabilities required to generate innovative goods and services. Household units and government agencies also make investments in productive capabilities upon which business firms rely for their own investment activities. When they work in a harmonious fashion, these three types of organizations—household units, government agencies, and business firms—constitute “the investment triad.” The Biden administration’s Build Back Better agenda to restore sustainable prosperity in the United States focuses on investment in productive capabilities by two of the three types of organizations in the triad: government agencies, implementing the Infrastructure Investment and Jobs Act, and household units, implementing the yet-to-be-passed American Families Act. Absent, however, is a policy agenda to encourage and enable investment in innovation by business firms. This gaping lacuna is particularly problematic because many of the largest industrial corporations in the United States place a far higher priority on distributing the contents of the corporate treasury to shareholders in the form of cash dividends and stock buybacks for the sake of higher stock yields than on investing in the productive capabilities of their workforces for the sake of innovation. Based on analyzes of the “financialization” of major U.S. business corporations, I argue that, unless Build Back Better includes an effective policy agenda to encourage and enable corporate investment in innovation, the Biden administration’s program for attaining stable and equitable growth will fail. Drawing on the experience of the U.S. economy over the past seven decades, I summarize how the United States moved toward stable and equitable growth from the late 1940s through the 1970s under a “retain-and-reinvest” resource-allocation regime at major U.S. business firms. Companies retained a substantial portion of their profits to reinvest in productive capabilities, including those of career employees. In contrast, since the early 1980s, under a “downsize-and-distribute” corporate resource-allocation regime, unstable employment, inequitable income, and sagging productivity have characterized the U.S. economy. In transition from retain-and-reinvest to downsize-and-distribute, many of the largest, most powerful corporations have adopted a “dominate-and-distribute” resource-allocation regime: Based on the innovative capabilities that they have previously developed, these companies dominate market segments of their industries but prioritize shareholders in corporate resource allocation. The practice of open-market share repurchases—aka stock buybacks—at major U.S. business corporations has been central to the dominate-and-distribute and downsize-and-distribute regimes. Since the mid-1980s, stock buybacks have become the prime mode for the legalized looting of the business corporation. I call this looting process “predatory value extraction” and contend that it is the fundamental cause of the increasing concentration of income among the richest household units and the erosion of middle-class employment opportunities for most other Americans. I conclude the paper by outlining a policy framework that could stop the looting of the business corporation and put in place social institutions that support sustainable prosperity. The agenda includes a ban on stock buybacks done as open-market repurchases, radical changes in incentives for senior corporate executives, representation of workers and taxpayers as directors on corporate boards, reform of the tax system to reward innovation and penalize financialization, and, guided by the investment-triad framework, government programs to support “collective and cumulative careers” of members of the U.S. labor force. Sustained investment in human capabilities by the investment triad, including business firms, would make it possible for an ever-increasing portion of the U.S. labor force to engage in the productive careers that underpin upward socioeconomic mobility, which would be manifested by a growing, robust, and hopeful American middle class.

Innovative technologies have an impact on the countries socio- economic development, the structure of labor market and educational services transformation. Rapid IT industry development constantly requires qualified programmers capable of professional self-improvement throughout life, the driving force of which is the individual motivation which activates the individual self-development process, optimizes thinking and develops special professional qualities, moral and ethical values. The main article purpose is to analyze the state of the form of motivational readiness for future programmer’s professional self-improvement, to identify problems of its formation in colleges and to determine the ways of its increase as one of the main factors of quality improvement. To achieve it, a complex of theoretical and empirical methods was used, with help of which a number of problems were revealed which slow down the process of improving the quality of future programmers professional training. To eliminate them, a system of phased motivation for future specialists professional self-improvement has been developed on the basis of general secondary education, which can be integrated into the teaching of both general education and professionally-oriented disciplines; ways of improving the quality of the educational process through the creation of a cloud of oriented environment, the introduction of innovative teaching technologies, special training of teachers in the system of professional development.

The article presents and describes innovative technologies of training in the professional training of Masters. For high-quality training of students of technical specialties, it becomes necessary to rethink the purpose, results of studying and means of teaching professional disciplines in modern educational conditions. The experience of implementing the chatbot tool in teaching the discipline “Mathematical modeling of socio-economic systems” in the educational and professional program 124 System Analysis is described. The characteristics of the generalized structure of the chatbot information system for investment analysis are presented and given: input information, information processing system, output information, which creates a closed cycle (system) of direct and feedback interaction. The information processing system is represented by accounting and analytical data management blocks. The investment analysis chatbot will help masters of the specialty system analysis to manage the investment process efficiently based on making the right decisions, understanding investment analysis in the extensive structure of financial management and optimizing risks in these systems using a working mobile application. Also, the chatbot will allow you to systematically assess the disadvantages and advantages of investment projects or the direction of activity of a system analyst, while increasing interest in performing practical tasks. A set of software for developing a chatbot integrated into training is installed: Kotlin programming, a library for network interaction Retrofit, receiving and transmitting data, linking processes using the HTTP API. Based on the results of the study, it is noted that the impact of integrating a chatbot into the training of Masters ensures the development of their professional activities, which gives them the opportunity to be competent specialists and contributes to the organization of high-quality training.

Infrared spectroscopy (IR) is a highly effective method for the analysis of minerals, rocks and ores, capable of solving a whole range of problems when choosing innovative solutions for the technological processing of various types of mineral raw materials. The article considers the main directions of using the infrared spectroscopy method in assessing the technological properties of minerals and their behavior in technological processes: evaluation of the grade (quality) of mineral raw materials; analysis of the behavior of minerals in the technological process with prediction of their technological properties; analysis of changes in the structure and properties of minerals in technological processes; operational analysis of mineral substances at various stages of technological processing. The article illustrates all aspects of the use of infrared spectroscopy at various stages of studying the material composition of mineral raw materials in its enrichment assessment by specific examples of solving problems arising from the technological redistribution of various types of ore and non-metallic minerals.

Incoherence in accountability relationships can hamper the quality of education. Such incoherence can be a particular challenge in resource-constrained, remote villages where teachers tend to have higher educational capital and social status than the parents and communities that they serve. We analyze quantitative and qualitative data from a randomized controlled trial of a social accountability mechanism (SAM) for schools in remote Indonesian villages. The intervention had three treatment arms, all of which included the SAM, which engaged village-level stakeholders in a consensus-building process that led to joint service agreements for supporting the learning process. Prior analyses have found that all three treatment arms significantly improved student learning, but the treatment arm combining the SAM with performance pay based on camera-monitored teacher attendance led to much larger gains than the SAM-only treatment or the treatment arm combining the SAM with teacher performance pay based on a community-evaluated scorecard. Drawing on a range of quantitative data sources across all treatment schools (process monitoring, survey, and service agreement indicators) and qualitative data from nine case study schools (interviews and focus group discussions), we show firstly that the student learning gains across all three treatment arms were accompanied by increases in the coherence of the accountability relationships between village-level stakeholders, and in the degree to which these relationships were oriented toward the purpose of cultivating learning. We further show that the treatment combining SAM with camera-monitored teacher performance pay led to greater improvements in the coherence of accountability relationships than the other treatment arms, because the cameras improved both the technical capacity and the social legitimacy of community members to hold teachers accountable. This coherence-focused, relational explanation for the relative effectiveness of the treatment arms has more explanatory power than alternative explanations that focus narrowly on information quality or incentive structure. Our analysis reinforces arguments for ensuring that accountability structures are coherent with the local context, including local social structures and power dynamics.

Swift changes in society, related to sciences technicians’ development, technologies, by the increase of general volume of information, pull out new requirements for maintenance, structure, and quality of education. It requires teachers to diversify a tool in the direction of the increase in possibilities of the use of mobile technologies and computer systems. Lately in the world, more attention spared to the use of mobile learning, which in obedience to «Recommendations of UNESCO on the questions of a policy in the area of mobile learning» foresees the use of mobile technology, both separate and together with other by informational computer technologies. [1]. Mobile learning allows using the open informational systems, global educational networks, unique digital resources which belong to different educational establishments and co-operate with each other. The use of existent educational resources and creation of own, based on the academic resources from informative space, allows to promote the interest of students to the study of physics, to take into account the individual features, and also features of region and framework of society of the country. During the last years in Ukraine competency-based approach to the organization of studies certainly one of basic. The new Education Act addresses the key competencies that every modern person needs for a successful life, including mathematical competence; competence in natural sciences, engineering, and technology; innovation; information and communication competence [2]. This further emphasizes the importance of providing students with quality physical education and the problems associated with it. Using mobile technology in professional teaching work, the teacher has the opportunity to implement the basic principles of the competence approach in teaching physics. An analysis of the data provided in the official reports of the Ukrainian Center for Educational Quality Assessment showed that the number of students making an external independent assessment in physics and choosing a future profession related to physics has decreased significantly. This is due to the loss of students' interest in physics and the complexity of the content of the subject, as well as the increase in the amount of information that students need to absorb. In this article, we explore the possibilities of mobile technology as a means of teaching physics students and give our own experience of using mobile technology in the process of teaching physics (for example, the optics section in primary school).