Дисертації: "TQM"

1

Sinclair-Williams, M. J. M. "Disability and safety management systems in TQM and non-TQM organisations." Thesis, University of Surrey, 1998. http://epubs.surrey.ac.uk/844353/.

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Historically society has, at various periods in time, protected the health, safety and welfare of those most disadvantaged by using socially based collective mechanisms. Within the United Kingdom the model used to achieve this collective protection has developed from proscription, under the Factories Acts, to a more self-regulatory and risk based approach advocated by Lord Roben's under the Health and Safety at Work etc. Act 1974 and its relevant statutory provisions. The body tasked with providing examples of good practice and regulating the provisions of the Act, The Health and Safety Executive, advocate a management-led model using the principles of total quality management (TQM). This model is one which purports to focus on a systematic and empowered approach by involving all staff in the evaluation and reduction of systematic error within processes throughout the whole organisation. It can be argued that the contemporary disadvantaged are no longer the children of the industrial revolution but are those members of society who seek employment yet are handicapped by society through disability or impairment- the paradigm of disability. This study sought to explore this paradigm of disability and TQM within the context of two contrasting industrial sectors - the engineering and retail sectors. The study sought to break new ground by exploring whether the TQM model, which advocates system totality, reduction in variation and continuous improvement as fundamental principles, does in fact provide improved cognitive adequacy (a construct of institutional responsibility, communication and problem resolution) within the paradigm of disability. The study used a triangulation methodology to collect qualitative data at the individual and institutional level. This involved a number of phases comprising group discussions, focus groups and self-completed questionnaires (n=1135) by economically active disabled, impaired and handicapped individuals and at the organisational level case study analysis (n=8) and self-completed questionnaires (n=2181) by institutional key players. Although the construct of disability is multifaceted, the study concluded that at the individual level a number of factors were perceived to be ranked higher and as such more important to disabled employees in maintaining their health, safety and welfare. These were further classified into 'software' and 'hardware' domains of a safety management system with institutional social support being most important. Social support comprised support, communication and trust and was perceived to be low at the organisational level. At the institutional or organisational level social support can be measured using the theory of cognitive adequacy comprising responsibility, communication and problem resolution. When measured at the organisational level, via the policy domain, cognitive adequacy was once more concluded to be low or absent. These results applied equally to individuals within both the retail and engineering sectors. The study also concluded that, at the organisational level, safety systems which can be categorised as formal did not exist to meet the needs of the disabled within the organisations studied. This was particularly evident at the policy domain level where it was noted that few companies had included provisions for the allocation of specifically defined responsibility and control. However there existed many informal sub-systems which had developed through group dynamics and personal interrelations. In many cases those tasked with operational responsibility were unaware of such sub-systems. There also existed many barriers within the disability paradigm to both the duty holder and disabled employees meeting specific duties under the Health and Safety at Work etc. Act 1974. In particular communication, both verbal and non-verbal, presented the highest ranked barrier to organisations achieving a high cognitive adequacy condition. Each construct was measured using contingency tables and log-linear analysis to determine any association between TQM and non-TQM organisations for the paradigm of disability. Significant differences in data acquisition, performance measurement and problem resolution existed between TQM and Non-TQM organisations. However in relation to the paradigm of disability, the study concluded that the data supported the null hypothesis that, in the context of the paradigm of disability, no significant differences were exhibited between the safety management systems (SMS) of organisations who had adopted TQM and those that had not. Holistically this study has provided a deeper understanding of the complexity of the disabled paradigm and safety provisions at work.

2

Burkhard, Carina. "TQM-Trend-Matrix Methode zur prognostischen Analyse unternehmensspezifischer Wirkungen von TQM-Massnahmen /." [S.l.] : [s.n.], 2006. http://se6.kobv.de:8000/btu/volltexte/2007/41.

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3

Лучишина, К. Л. "Управління підприємством на основі TQM". Thesis, Видавництво СумДУ, 2009. http://essuir.sumdu.edu.ua/handle/123456789/12226.

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4

Zelená, Karolína. "Aplikace TQM v hotelovém provozu." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-200153.

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This master thesis is focused on Total Quality Management implementation into Sovereign Hotel Prague. The aim of this thesis is to discover the quality level of this hotel and initiate such arrangments that would lead to longterm sustainability.Therefore there is a complete intern audit realized, that is conducted out of 25 quality checklists with all together 376 evaluation criteria. There are also used reviews from Tripadvisor and Booking.com for evaluation of the quality in hotel Sovereign. The results from the intern audit lead to implementation of TQM in the hotel. The theoretical part is focused on definition of quality, its characters, aspects and possibilities of quality management. It describes the principles of Total Quality Management and its use in hotel business. Facilities, services, organisational structure and market position of Hotel Sovereign is also characterised.

5

Hansson, Sven, and Jeanette Karlsson. "Undersökning av sågverks effektivitet med avseende på underhåll : Vikten av en kostnadseffektiv underhållspolicy." Thesis, Växjö University, School of Technology and Design, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-954.

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Det finns stora förluster i sågverk som inte framkommer av deras traditionella driftsuppföljnings¬processer. Strategiskt viktigt för organisationen är frågan vad företaget behöver göra för att bli effektivt. I detta arbete diskuteras mätmetoder av effektivitet med avseende på underhåll och hur effektiviteten kan mätas med hjälp av att beräkna den totala utrustningseffektiviteten (OEE). Arbetet beskriver också olika underhållsstrategier och processen med att införa en sådan policy på sågverk. Under en period av sex dagar beräknas OEE på fem sågverk. Resultatet var att OEE värdet i snitt var runt 50 procent, som är ganska lågt. Genom att applicera en kostnadseffektiv underhållspolicy kan företaget öka sitt OEE värde och få en mer effektiv process. Detta kan göras genom att en policyn minskar de övergripande kostnaderna relaterade till de sex stora förlusterna. Diskussion förs också kring avvikelserna/stoppen och hur orsakerna till dessa kan härledas genom analyser med t.ex. Ishikawadiagram. Arbetet lyfter fram att ett systematiskt förbättringsarbete skulle ge nästan ett fördubblat kapacitetsutnyttjande för sågverken utan några större investeringar. I arbetet beskrivs hur sågverken kan bli framgångsrikare med detta genom att välja en kostnadseffektiv underhållspolicy.

There are several big losses in sawmills that are not addressed by the traditional operation feedback systems. It is strategic significant for organizations to address the question what need to be done in order to bee more effective. This work discusses methods of measurement the effectiveness with respect to maintenance and how the effectiveness can be measured by assessing the Overall Equipment Effectiveness (OEE). The work also emphasizes on maintenance strategies and the process of implementing such a policy in sawing mills. During a period of six days assessments of OEE were made in five different sawmills. The results were that OEE in general were about 50 percent, which is considered low. By implementing a cost-effective maintenance policy, it will lead to increase the value of OEE for the process. Using a policy that will decrease the overall costs related to the six big looses could do these. Discussions the production stoppages and how these can be analyzed by using different tools, such as Ishikawa diagram are addressed. The work highlights that a systematic improvement work would increase appreciably the capacity utilized without any large investments. This study also describes how sawmills can be successful when increasing their effectiveness by selecting a cost-effective maintenance policy for their process.

6

Belabbes, Mehdi El. "Les déterminants de la réussite pérenne du management par la qualité totale : cas du groupe CODIM2." Thesis, Corte, 2013. http://www.theses.fr/2013CORT0010.

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Notre thèse repose sur le constat, confirmé par les auteurs et les professionnels, que le management par la qualité totale (TQM) est un mode de gestion centré sur la qualité, visant la rentabilité à long terme par la satisfaction des clients et l'amélioration continue de l'ensemble des processus de production. Notre travail a pour objectif d’explorer les déterminants qui assurent la pérennité de la réussite de ce système managérial. En adoptant un mode exploratoire de recherche basé sur une étude clinique, nous avons choisi le groupe CODIM comme un terrain pour effectuer notre étude de cas. Dans cette perspective, notre question de recherche est formulée de la manière suivante :- Quels sont les déterminants de la réussite pérenne du management par la qualité totale ?Nous avons entrepris de répondre à cette interrogation lors d’une recherche en trois phases :• Une phase de conceptualisation qui comprenait une étude approfondie du concept du management par la qualité totale, fondée sur l’expérience des auteurs et sur la littérature existante, ainsi que l’étude des théories et des pratiques liées au TQM.• La seconde phase visait à élaborer un modèle idéal des déterminants de réussite du management par la qualité totale, concrétisé par l'ensemble des variables explicatives de notre question centrale.• La troisième phase consistait à expérimenter notre modèle théorique et à tester nos hypothèses grâce à une étude qualitative suivie d'une étude quantitative
Our thesis is based on the fact, confirmed by the authors and professionals that the total quality management (TQM) is a management focused on quality, for the long-term profitability by customer satisfaction and improving all continuous production process. Our work aims to explore the determinants that ensure the sustainability of the success of the managerial system. By adopting an exploratory search mode based on a clinical study, we chose the CODIM group as a ground for making our case study. In this context, our research question is formulated as follows :- What are the determinants of long-term success of the total quality management ?We set out to answer this question during a search of three phases:• A conceptualization phase that included a thorough study of the concept of total quality management , based on the authors experience and the literature, and the study of theories and practices related to TQM .• The second phase was to develop an ideal model of the determinants of success in total quality management, embodied by the set of explanatory variables in our central issue.• The third phase was to test our theoretical model and test our hypotheses through a qualitative study followed by a quantitative study

7

Eriksson, Henrik. "Benefits from TQM for organisational performance." Licentiate thesis, Luleå tekniska universitet, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-18776.

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Total Quality Management (TQM) is sometimes considered as a management system in continuous change and consisting of values, methodologies and tools, the aim of which is to increase external and internal customer satisfaction with a reduced amount of resources. Whether TQM improves the performance of companies has been discussed for several years. One way to work with TQM and its values, methodologies and tools is to apply for and work with a quality award. Today, there are international, national, regional, branch-wise and in-company quality awards. The purpose of this thesis is to evaluate whether and describe how working with quality awards affects the performance of companies. The thesis consists of an extended summary and three appended papers on this subject, each one with a different aim and methodology. Two of the papers study the benefits from in-company quality awards for the performance of units, and one paper studies the financial performance of quality award recipients compared with competitors and branch indices. The main conclusion of the thesis, which strengthens earlier published results, is that working with quality awards affects financial performance positively if companies successfully implement TQM, which is the case for quality award recipients. Moreover, the results of this thesis have not been able to show strong evidence proving that the performance of units which have worked with in-company quality awards, but have not yet successfully implemented TQM, are affected by this work. However, such units experience that working with in-company quality awards has positive effects on the customers as well as the employees.
Godkänd; 2002; 20070222 (ysko)

8

Nitek, Kevin W. "Americas [sic] automotive competitiveness and TQM." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998nitekk.pdf.

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9

Elfaituri, Ashref A. "An assessment of TQM implementation, and the influence of organisational culture on TQM implementation in Libyan banks." Thesis, University of Gloucestershire, 2012. http://eprints.glos.ac.uk/2127/.

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TQM has become a competitive strategy for organisations and has been widely implemented throughout the world. Over the previous three decades, there has been a dramatic growth globally in the implementation of total quality management (TQM) in many organisations with the aim of improving the quality of their products and services, and meeting customers‘ needs. Although the literature in the field relates the success of many organisations in the implementation of TQM, it also refers to the fact that there have been some failures or shortcomings and barriers to the implementation of TQM. These failures or barriers to adoption and implementation are due not only to a lack of top management commitment or weak understanding of total quality management, but also encompass organisational cultural factors. The purpose of this research is to assess the level of TQM implementation, and to explore the influence of organisational culture on TQM implementation in Libyan banks. In addition, this research identifies the main obstacles that affect the implementation of TQM in Libyan banks. This study uses both quantitative and qualitative methods to achieve the objectives of the research. A questionnaire was designed to determining the level of TQM implementation in Libyan banks, and to identify the causal relationships between factors, in order to explore the influence of organisational culture on TQM implementation. Complimentary semi-structured interviews were conducted with managers and supervisors to gain a greater understanding of some additional issues with regard to TQM practice and organisational culture. The results of data analysis show that the level of TQM implementation in Libyan banks was low. The competing value framework (CVF) as proposed and tested by Denison and Spreitzer (1991) was used to explore the influence of organisational culture types on TQM implementation factors in Libyan banks. The findings showed that group culture and developmental culture had a positive influence on all TQM implementation factors. In addition, hierarchical culture and rational culture did not have any influence on TQM implementation factors in this context. Moreover, the study revealed that some of the obstacles that affected the achievement of a high level of TQM implementation in Libyan banks were: a lack of top management commitment; a lack of training programmes relating to quality management; and a weak focus on customer expectations and satisfaction. The findings of this study make an original contribution to the academic and practical knowledge of TQM. It is the first exploratory study to have assessed TQM implementation, and to have investigated the influence of organisational culture types on TQM implementation in Libyan banks. Besides presenting some recommendations for Libyan banks, the research offers suggestions for further research in this area.

10

Ferndale, Clint, and n/a. "The true worth of TQM to Army - a model for TQM in the Australian Army : prophecy of fallacy?" University of Canberra. Management, 1990. http://erl.canberra.edu.au./public/adt-AUC20060710.104131.

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The philosophy of Total Quality Management (TQM) is relatively little known in Australia, and does not feature at policy level in the Australian Army. It has, however, been adopted by the US Department of Defense (US DoD) and the Royal Australian Air Force (RAAF), and is being investigated by the Royal Australian Navy (RAN). TQM is analyzed as a theory and as an organizational concept. This is supported by extensive analysis and case studies from US and Australian organizations. The public and private sector organizations examined provide indications of the worth of TQM, guidance for planning and implementation, and the facility to learn from the experiences of others. TQM cannot be undertaken without detailed, organizationally specific preparation and requires pro-active support from the highest level of the organization. This paper examines the TQM philosophy and the Australian Army and proposes a model for the development of TQM as an integral part of the organizational function of the Army. The emphasis is on general management, the level that has the responsibility for structuring and managing the Army in support of all Army functions. Research conducted by elements of the US DoD is analyzed to indicate applicability to the future requirements of the Australian Army. The paper argues that general management in the Australian Army has been affected by organizational changes over time. A management philosophy is now needed that will support, into the 21st Century, the values and roles required by the Army. TQM provides such a basis, and the proposed TQM Development Model provides in turn a sound basis for further examination of TQM by the Army.

11

Rost, Charlie. "Visualisering av produktionseffektivitet : Utveckling av metod för att visa produktionseffektivitet med tillhörande utbildningsmaterial vid Sandvik Materials Technology." Thesis, Karlstads universitet, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-44401.

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This report covers a development project conducted as Bachelor of Science thesis for the Innovation & design engineer program at Karlstad University. The assignment was created by Sandvik Materials Technology (SMT) in Sandviken. The purpose of this project was to seek a solution to a problem the client experience when measuring Overall Equipment Effectiveness (OEE). OEE is a measurement of machine utilization as how well a machine or operation utilized agent the planned time. Today OEE is used on all machines in the business and the company has a constant pursuit for a higher value. OEE shows the availability of the machine, the utilization as well as the quality exchange of the products it produces. This report is structured with an introduction followed by a theoretical framework that later chapters are based on. The report also includes an implementation part and a results part as well as a conclusion with a discussion. The goal of this project has been to find a new method to calculate and visualize OEE for production and to present an educational package for operators and flow managers to have a board knowledge to the measurements all across SMT. The result of the work was a new waterfall graph that visualizes all the losses in the production. The result has also provided an educational package for operators which includes a standard to what code to enter when the machine is in standstill. Further development of the work that has been done, is proposed to be implemented on other machines and also to standardize their work when reporting the cause of standstill in production.

12

Svensson, Magnus. "TQM-based self-assessment in educational organisations." Licentiate thesis, Luleå, 2002. http://epubl.luth.se/1402-1757/2002/12/index.html.

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13

Yiu, Chung, and 姚忠. "Application of TQM in Hong Kong Government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268456.

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14

Yiu, Chung. "Application of TQM in Hong Kong Government /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18836379.

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15

Kelemen, Mihaela Ligia. "The role of leadership in achieving total quality management in the UK service sector : a multi-paradigm study." Thesis, University of Oxford, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.307211.

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16

Kandampully, Jaya Anand. "Total quality management through continuous improvement in service industries." Thesis, University of Exeter, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.294482.

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17

Nwabueze, Uche. "An analysis of the feasibility of developing a generic model for the implementation of total quality management within the National Health Service." Thesis, Sheffield Hallam University, 1995. http://shura.shu.ac.uk/3112/.

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This is an exploratory case study evaluating the process of TQM implementation in the 23 TQM demonstration sites in the NHS. These sites were set up in 1989 by the Department of Health as centres of excellence for the implementation of TQM. An earlier study' evaluating TQM in the NHS failed to adequately contextualise the reasons for the argument that orthodox TQM has failed in the NHS. Against this background, it became necessary to carry out an extensive reassessment of TQM initiatives in the NHS. The central thrust of the study involves the identification of: i.the differing modes of implementation of TQM across the sites; ii.the difficulties managers were encountering in the implementation of TQM - barriers to the implementation of TQM; iii.the critical key success factors for the successful implementation of TQM in theNHS; and, iv.based on empirical evidence seeks to determine whether a specific model of TQM is required in the NHS. As Francis Bacon noted, 'if anyone wants to understand nature, he has to study nature rather than base their understanding on Aristotle's postulations of nature. This is because Aristotle did not understand nature, his ideas about nature were not empirically determined'2 Hence, to gain a conceptual understanding of TQM, it is necessary to understand 'implementation' and not base understanding on the outmoded ideas of the Gurus, whose philosophies are not grounded in empirical data. Thus, the TQM literature is inundated with TQM models that are based on anecdotal evidence and the personal prescriptions of TQM writers'. This situation has led to a call by a number of writers' for an empirically determined implementation model for TQM; particularly in the healthcare setting. To determine whether such a model is required in the NHS, this exploratory study used a unique combination of qualitative and quantitative data to sample 23 Quality Managers at the 23 TQM sites in order to provide an accurate rendition of the TQM process in the NHS. The study makes a valid contribution to the quality literature, by contending that TQM has not failed in the NHS as earlier suggested by one stud?, but is yet to be tried. Allegations of failure arise from improper implementation, which is itself symptomatic of the lack of a context-specific model for the implementation of TQM in the NHS. The conclusion was reached from a number of perspectives: (1) the critique of current TQM literature which is based on the personal ideas of quality management proponents (Chapter Three). (2) a reconceptualisation of the implementation of TQM. The study suggests that the traditional paradigms of TQM lack adequate contextualisation. They only provide answers for the "what" of TQM in the form of step-by-step approaches, or of TQM as a vehicle for culture change, without providing the practising manager with the 'how' of the implementation process. This apparent limitation, the author suggests, makes TQM orthodoxy inappropriate to deal with the complexities of the NHS (Chapter Four). (3) the study also found that the suggestions in the literature that the barriers to the implementation of TQM have generic applicability across organisations is a misnomer. In most of the hospitals the difficulties that quality managers were facing were specific to the organisational context (Chapter Five). (4) seventeen critical success factors were identified as valid and specific to the NHS. These factors, unlike the 'Ten Critical Success Factors' identified by Black6 are of equal importance for the implementation of TQM and are not categorised on a scale of importance (Chapter Seven). In the final analysis, the study, as a major contribution to knowledge in the quality management field, provides the first empirically determined context specific model for the implementation of TQM in the NHS. The model represents the first problem specific model validated by the experiences of fifteen quality managers in the NHS. It provides an empirical understanding of the 'nature' of the implementation of TQM within the confines of the British National Health Service. In addition, a measurement framework to monitor the progress of TQM at various stages of the implementation process is offered (Chapter Seven).

18

Doherty, William. "Assessment and self-assessment of total quality management in organisations using knowledge-based techniques." Thesis, Queen's University Belfast, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318764.

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19

Clark, Michael Colin. "The role(s) of ISO 9000 quality management systems in the management of educational institutions : an empirical and theoretical analysis." Thesis, University of Wolverhampton, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.297605.

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20

Al-Raisi, Abdullah M. "The feasibility of introducing Total Quality Management into Oman Telecommunication Company (OMANTEL)." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19257/.

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Total Quality Management (TQM) and the issues relating to its implementation have been widely discussed and debated in the business and management literature during the last few years, particularly in the West. The implementation of TQM principles, concepts and methods in an organisation has been regarded as a real movement towards transforming its culture and improving its management processes and the quality of its services and products. Nevertheless, available data on TQM implementation within the context of the developing countries are limited or mainly focused on the manufacturing sector. Little research has been carried out on the subject within the service sector, particularly within the telecommunication sector. The issues relating to TQM implementation in this study are investigated within the context of a developing country; namely Oman; more particularly, within the context of the Omani telecommunication sector. Against this background, this study examines the feasibility of introducing TQM into Oman Telecommunications Company (OMANTEL). The study provides an analysis and assesses the extent to which there is a need for TQM implementation in OMANTEL, and the extent to which the company's internal environment is compatible with the tenets of TQM. The study is based on both secondary and primary data analysis. The secondary data are used to delineate the underpinning principles, methods, tools and techniques of TQM and to offer a background to the organisation under investigation. The secondary data were obtained through a survey of TQM literature and the archival data relating to OMANTEL. The primary data were obtained through an empirical study by questionnaire and conducting several interviews within OMANTEL. The primary data obtained are presented to manifest the extent to which it is feasible to introduce TQM in OMANTEL and to offer recommendations that would enhance this feasibility. The secondary data analysis reveals that there are several emerging trends in the Omani telecom sector that entail some changes in OMANTEL. The secondary data analysis reveals that TQM has much to offer to OMANTEL in order to meet those emerging trends. The primary data analysis reveals that there is a limited knowledge and understanding amongst OMANTEL's personnel of TQM and that there is a significant need for TQM implementation in OMANTEL. The primary data analysis reveals that there are some barriers that could be encountered in implementing TQM in OMANTEL; nevertheless, there are some driving forces that could facilitate this implementation. The primary data also reveals that the internal environment of OMANTEL is conductive to implementing the elements, concepts and principles of the proposed TQM framework.

21

Al-Zomany, Yasser M. A. "The acceptability of Total Quality Management in the Islamic culture of Yemen." Thesis, University of the West of England, Bristol, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.249413.

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22

Boloko, Titus Machuene. "An evaluation of total quality management in the chemical industry / Titus Machuene Boloko." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4778.

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Globally, there are great efforts made by organisations to improve effectiveness and systems to remain competitive in ever-changing business markets. Total quality management (TOM) has become a philosophy that most companies adopt once they reach a state where it would like to have a system where all efforts are made to satisfy customers or add value to customer experiences. An investigation was done at a South African chemical company to ascertain if important philosophies (continuous improvement, customer focus and winning with people) of TOM, which are found to be related to some of the company values, are taken seriously at all levels of the company. The company received a number of complaints from customers about the quality of service and goods supplied and it is of utmost importance to investigate if the concept of TOM is practiced effectively by this company since the implementation of the TOM programme. The study conducted has shown that the company understands the concept of quality and the impact of quality on customer satisfaction. TOM is useful when it is implemented at all levels in a company and was indeed found to be implemented on all company levels in this company. Management support, employee improvement, employee empowerment, process improvement, training and development, cleanliness and organisation, teamwork as well as customer focus are the TOM practices that were found to be highly rated within the company. Responses showed that management communication should be improved to ensure that everyone in the organisation is fully informed about all developments. From the results, it was concluded that the foundation of effective TOM is being practiced by the company except in a few minor cases and, therefore, more focus should be placed on those cases.
Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010

23

Wilson, Marya L. "Total quality management (TQM) at the University Centers." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wilsonm.pdf.

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24

Guimaraes, Miguel Dantas Terra Machado. "An attempt at TQM ( a motivation case study)." Thesis, University of Macau, 1999. http://umaclib3.umac.mo/record=b1636716.

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25

Rabih, Joyce. "TQM implementation in health care : a proposed framework." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ39974.pdf.

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26

Harnesk, Roland. "Leadership for co-worker commitment : a TQM approach /." Luleå, 2004. http://epubl.luth.se/1402-1757/2004/33/index.html.

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27

Al-Jalahma, Rashed. "Impact of organization culture on TQM implementation barriers." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/8554.

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This study examines the relationship between organisational culture and TQM implementation barriers to gain a more comprehensive understanding of the factors affecting TQM implementation. For TQM implementation to take root effectively, the critical role of organisational culture is widely recognised. The existence of pitfalls and obstacles (barriers) to implementing TQM is also widely recognized, as is the importance of understanding these TQM implementation barriers. Nevertheless, whilst many TQM implementation models and frameworks have been designed and proposed, no study has been located in the literature that has systematically examined the relationship between organisational culture and TQM implementation barriers. This theoretical lapse in the TQM literature necessitates an investigation of the direction and significance of the relationship which can help in devising more informed TQM implementation models. In this context, a quantitative research methodology was adopted to examine the profiles of organisational culture and of TQM implementation barriers in organisations in Bahrain and to examine the relationship between these variables. Bahrain is presently going through a rapid expansion in quality management system adoption. Accordingly, the research uses four constructs of organisational culture as independent variables and six constructs of TQM implementation barriers identified through the literature as dependent variables. A set of hypotheses was developed describing the expected relationships between these two sets of variables. The study adopted a positivist, deductive approach using an online survey questionnaire to obtain quantitative data for hypothesis testing. The research instrument was assessed for validity and reliability through structured interviews. Responses to the survey were obtained from 325 organisations located in Bahrain. Analysis of Moment Structure (AMOS) version 16.0 was used to test the measurement model using Confirmatory Factor Analysis (CFA), and to test the structural model using Structural Equation Modelling (SEM). Both models showed a very good fit to the data, with good construct validity and reliability. The findings of the study showed that group culture, which is believed to be an ‘ideal’ culture for TQM implementation helps decrease employee barriers, information barriers and customer related barriers as predicted. However group culture wasn’t found to help decrease top management barriers. Rational culture was found to decrease top management barriers as predicted but it wasn’t found to help decrease employee and customer barriers. The findings confirm the significant impact of hierarchical culture in the Bahrain context in decreasing planning and process management barriers. Developmental culture’s potential to lower employee and customer barriers was observed but was not found to be statistically significant. This research makes several contributions in both academic and practical terms. Theoretically, positioning organisational culture as an antecedent of TQM implementation barriers, this study is the first holistic approach that attempts to empirically investigate which type of organisational culture is related to which TQM implementation barriers. Understanding the nature, strength and direction of these relationships can help to inform and support future TQM implementation attempts. Practically, this research will benefit organisations who have not been able to fully realise TQM, or who are in the process of planning the introduction of TQM. The findings of the study can help Bahraini organisations to realise the long term quality objectives of the Bahrain Centre of Excellence’s Vision 2030 programme. Furthermore, the study has contributed a new empirically tested scale for measuring TQM implementation barriers - a valuable tool on its own, or in conjunction with the organisational culture profile assessment tool - for both practitioners wishing to examine their readiness for TQM or progress in creating a TQM ethos, and for future researchers wishing to extend our understanding of the influence of TQM barriers and/or culture on major organisational improvement interventions. It is expected that replication of this study in other countries and regions with different culture and context may help in developing an improved model of TQM implementation. Implications for managers and future research are advanced.

28

Ljungström, Martin. "Obstacles towards a work-development-oriented TQM strategy." Licentiate thesis, Luleå tekniska universitet, 2000. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-16873.

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The following thesis originates from the results of a research project carried out in collaboration between Luleå University of Technology and the University of Gävle, with the assistance of nine Swedish and three American companies. Over the past few years, a dramatically increased interest in quality has been observed. This has been particularly noticeable in companies where facilitators, quality catalysts and activity developers are hired; at universities with an expanding curriculum as well as in everyday life when you see or hear the word "quality" in advertisements or conversations. In Sweden, quality-oriented strategies have become one of the leading methods to develop industrial companies, instead of focusing on work organisation and work development that was the main strategy in the later part of the 80s. The major interest of the author is to describe the interaction between quality and work development and the thesis has the following purposes: "Describe how companies can work with TQM and work development" and "Find how different companies can deal with obstacles related to the implementation of a work-development-oriented TQM-strategy". Case studies at Dayco, Ericsson Cables, GM:son Frost and ProfilGruppen are carried out to get a relevant description of how companies can work with TQM and work development. The empirical background together with the theoretical framework, concerning TQM and work development indicates that companies work differently with TQM. Even if the studied companies commit themselves to TQM, and the same core values the differences are obvious in terms of customer focus, continuous improvement and practical TQM approach. An SPC approach is applied to predict the outcome of an implementation process of a work-development-oriented TQM-strategy and to find assignable causes, or obstacles of this process. The findings, obstacles and the elimination of them, are presented under the headings: Management, Continuous improvement, Tools, ISO 9000, Work development, Process orientation and Union. The main obstacles as to work development are limited resources, lack of knowledge and the management's perspective concerning work development. Here, the union traditionally plays a significant role in modulating the public opinion, but in TQM tasks its role as a natural discussion partner is not that clear. This is important since these discussions are a core activity to secure the providence of the employees with the suitable competence and decisive authority to carry out their work in the spirit of TQM. Not only shall everybody be involved in the daily work, but also participate in the improvements and analyses. To reach beyond management programmes without substantial changes in the basic work processes and work organisation, it is important to focus on organisational structure and learning organisation. Continuous improvement as a way of working, lends importance to the concept of learning organisation if a company is to ascend the TQM-ladder. This is the case both in terms of level in the Swedish Quality Award and in terms of fulfilment of the work- development-oriented TQM-strategy presented in this thesis.
Godkänd; 2000; 20070318 (ysko)

29

Konopa, Josef. "Měření výkonnosti systému managementu jakosti ve vybrané organizaci." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-4040.

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Object of this thesis is to give elaborated view of ways and methods for officiating of the efficiency of quality management systems. This thesis is describing and evaluating the current state of quality management systems in chosen firm. In this firm are further applied chosen indicators of the efficiency of quality management. On the basis of quantification of quality management systems efficiency are exposed main problems in quality management in selected firm. This thesis contains proposed correctional remedies for chosen problems elimination. On the basis of repeated measures is further efficiency assessed for realized remedies and is discovered current efficiency of quality management systems in chosen firm.

30

Quist, Johan. "Att översätta TQM : - en longitudinell studie kring reflekterande aktörer." Doctoral thesis, Karlstad University, Division for Business and Economics, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-97.

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This doctoral thesis focuses on translating Total Quality Management (TQM). The reason for this focus is that ideas such as TQM rarely or never contain a complete description of how the idea is to be “installed” in an organisation if it is to achieve the intended result. This often has the consequence that the result the idea is expected to produce in the organisation is only achieved in part, if at all. In Sweden there has been a great interest in working with the SIQ Model for Performance Excellence. In the thesis the model is viewed as an operationalisation of the TQM concept.

The theoretical perspective of sensemaking is applied to understand what happens when organisations begin to use the model. This work is in the thesis seen as a translation process and contrasts the rational view of implementation. The sensemaking perspective rests on a social constructionist viewpoint, which distinguishes it from the view that TQM has on organisations. The study is placed in the interpretative paradigm and two service organisations in public sector have been studied with a longitudinal design.

The main contribution of the study is a new way of looking at the work with the model. Thus, the interpretations could be seen as aspects, which together present a detailed description of the translation process. These aspects are, in summary, a way of looking upon and understanding:

• the translation process as a number of parallel and reciprocal processes

• the role of the translators

• the relationship between translators and top management

• the contextual prerequisites of the translation process.

In addition to this, the thesis can work as a driving force towards a more constructive and critical attitude among practitioner of TQM. The somewhat seductive rhetoric and the risk to work with the model without an apparent intention are highlighted in the study. It seems that the model in itself can lead to collective sensemaking that gets the work done without discussing the intention. In light of the interpretations it becomes clear that working with the model is a relatively complicated process. Many of the failed attempts to reach excellence could be explained by unrealistic expectations of the character and requirement of the work. In the thesis, the translator has been introduced as a counterbalance that possibly could help dealing with the complexity of TQM.

31

Dahlgaard, Su Mi Park. "The human dimension in TQM : learning, training and motivation /." Linköping : Ekonomiska institutionen, Univ. [distributör], 2001. http://www.bibl.liu.se/liupubl/disp/disp2002/man55s.pdf.

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32

Polónia, Adriano Cabral. "Opções comportamentais em ambientes TQM- Gestão da qualidade total." Master's thesis, Instituto Superior de Psicologia Aplicada, 1996. http://hdl.handle.net/10400.12/818.

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Dissertação de Mestrado em Comportamento Organizacional
Com este trabalho pretende-se demonstrar as possíveis opções comportamentais a evidenciar por indivíduos que laborem em organizações com ambientes de "Qualidade Total" - designadas por "Organizações TQM". Das possíveis opções comportamentais, recorreu-se a uma escala bidimensional Activa/Passiva e Construtiva/Destrutiva. Dois grupos foram estudados a fim de serem detectadas diferenças nos comportamentos dos seus membros. O primeiro grupo sendo denominado "TQM", com vivência de um Programa de Gestão da Qualidade Total e o segundo "NTQM" sem qualquer contacto com tal filosofia de gestão, envolveram 180 (90+90) indivíduos possuindo experiências distintas quanto à aplicação de práticas da Qualidade Total. Ao mesmo tempo procurou-se saber de que forma as políticas organizacionais directamente relacionadas com a Gestão Qualidade Total poderiam influenciar os comportamentos dos indivíduos. Os resultados obtidos indicam que existem diferenças com bastante significatividade entre os dois grupos, apesar de nem todas serem de acordo com o esperado. Contudo a questão central do estudo evidenciou, como hipotetizado, que os indivíduos que laboram em ambientes "TQM" optam com maior frequência por comportamentos construtivos do que destrutivos, ao contrario dos indivíduos denominados "NTQM".

33

Prekopic, Suzanna. "”Lönsamt ledarskap” : Sambandet mellan ledarskap, TQM, effektivitet och lönsamhet." Thesis, Mittuniversitetet, Avdelningen för kvalitets- och maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34821.

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Idag står organisationer inför ständiga utmaningar att förändra och effektivisera sin verksamhet, vilket kan förklaras med det ökade kravet på ökad lönsamhet och kostnadsnedskärningar. Detta har bidragit till att företagsledningar oftast löser dessa ökade krav genom kostnadsrationaliseringar. Dock har det visat sig vara mindre framgångsrikt. Ambitionen med examensarbetet har varit att undersöka hur ledarskap kan utövas för att uppnå TQM, effektivitet och lönsamhet. Ett svenskt byggföretag har varit föremål för denna fallstudie. Fallstudien har genomförts genom strukturerade djupintervjuer med tre gruppchefer samt enkätfrågor till medarbetare. Det huvudsakliga resultatet från den här uppsatsen är begreppet lönsamt ledarskap, vilket är genererat ur det analyserade materialet. Studiens resultat visar att det är flera faktorer som bidrar till det lönsamma ledarskapet. Resultatet visar att hörnstenarna i hörnstensmodellen är en stor bidragande faktor till det lönsamma ledarskapet. Emellertid har studiens resultat kommit fram till att den sjätte hörnstenen “engagerat ledarskap” är mycket viktig för organisationens framgångssaga vad gäller lönsamhet, kortsiktigt som långsiktigt.

2018-08-29

34

Hu, Jingwei, and Kaili Zhang. "Improvements in the competitiveness of Chinese military-ownedhotel through TQM." Thesis, Högskolan i Gävle, Akademin för teknik och miljö, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-13553.

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Nowadays, China has the tendency that more and more military-owned hotels are shifting toprivate hotels gradually over time. Military-owned hotels have various disadvantages.However, they also have many reasons to exist as well. This thesis aims to answer theresearch question on how the military-owned hotels can deal with the privatization tendencythrough the application of TQM systematically. Case study and literature review are used tofind out the answers to the research question. Two case hotels, one military-owned hotel andone private hotel, are considered in this thesis. In order to guarantee the privacy of the twohotels and their staff, the military-owned hotel would be called Hotel A, and the private hotelwould be called Hotel B. By reviewing various TQM theories, five important aspects in theparticular quality management system have been identified for the case hotels. Finally, ageneralized quality management system model is developed for Chinese Military-ownedhotels in order to make them survive in the competition with private hotels.

35

Engdahl, My, and Magdalena Carlsson. "Kvalitetsbristkostnader-En fallstudie på Nordic Waterproofing AB : En fallstudie på Nordic Waterproofing AB." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-18993.

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Quality can be defined as the ability of a business to satisfy their customers’ needs and expectations. Total Quality Management is defined as the way to prevent, appraise and improve the entire organization to increase the product quality. In order to systematically increase quality in an organization, there are different quality systems in use. One example is process management, which is to divide the activities of processes. Quality assurance aims to increase revenues and reduce operating expenses. It is therefore essential to identify the costs that arise from poor quality and which do not add value to the customers. In Swedish industries it is estimated that these quality deficiency costs lie between 10 and 30 % of a business' turnover. This study aims to identify costs of poor quality in a manufacturing business. Costs of poor quality are a major part of the organization’s net sales and are therefore important to consider. This study also aims to develop a model with metrics for quality costs. The study is based on a qualitative methodology and empirical data gathered from two observations and seven interviews with representatives from Nordic Waterproofing AB. The empirical material is based on information from three main processes; supplier process, production process and sales process. This study has resulted in a model for survey poor quality costs in a manufacturing business. The total costs of poor quality that could be defined at Nordic Waterproofing AB was estimated to 8 775 000 SEK, which is 2.93 % of the business turnover. This gives a total estimated cost of poor quality around 10-15 % of the business turnover for all the processes. Furthermore, this resulted helped to give Nordic Waterproofing AB an indication of where these cost incurred and recommendations for further work with identify poor costs of quality.

36

Helper, Susan, and David Levine. "A Quality Policy for America." Annual Sponsors Meeting - Toronto, 1995. http://hdl.handle.net/1721.1/1795.

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37

Kampouridis, Georgios. "A holistic approach to total quality management within small and medium size Greek manufacturing companies." Thesis, Staffordshire University, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.343708.

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38

al-Sabahy, Abdullah Saif Ahmed. "An evaluation of the problems associated with the implementation of total quality management in Oman and U.A.E." Thesis, University of Wolverhampton, 1999. http://hdl.handle.net/2436/88278.

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39

Vidgen, Richard. "A multiple perspective approach to information system quality." Thesis, University of Salford, 1996. http://usir.salford.ac.uk/14779/.

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The motivation for this research is a concern with the high rate of information system failures reported in the academic literature and in practitioner publications. It is proposed that the adoption of the customer-centred ideals and methods of quality management in information system development will increase the likelihood of the delivery of successful information systems. The approach taken in the research is to work with the ideas of multiple perspectives - organizational effectiveness, work-life quality, and technical artefact quality - and multiple stakeholders. The research approach is to use action research. The fieldwork comprises three phases. The first phase involved interviewing system developers and the second phase consisted of two case studies of implemented information systems. This preliminary analysis, together with a theoretical investigation of the foundations of quality, was used to inform the development of a quality approach to information system development. The information system development methodology (ISDM) is based upon Multiview, a multiple perspective approach to information system development, and the total quality management method used is quality function deployment. The resultant hybrid methodology is known as ISDM/Q. The ISDM/Q is tested using action research on a live system development project concerned with the development of a wind tunnel control and data collection system. Extensive organizational analysis was conducted to place this software development within a wider organizational context, involving quality requirements workshops and quality planning. The outcomes of the research are assessed in terms of the learning recorded with respect to the framework of ideas, the methodology (ISDM/Q) and the domain in which the action research took place. The field work showed that there were benefits to using a quality metaphor in information system development but that this would require a significant change in the culture and style of information system development organizations. A practical contribution of the research is the development of quality function deployment for information system development.

40

Mistry, Virendra. "Motivation and quality management in academic library and information services." Thesis, University of Sheffield, 2001. http://etheses.whiterose.ac.uk/3500/.

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As management fashions go, few have been more pervasive than Quality Management Systems (QMS) like Total Quality Management (TQM) and BS EN ISO 9000 (ISO 9000). Their prominence was fuelled by a mixture of ideological and economic considerations as, by the early to mid-1990s, many organisations were keen to indicate that they were active participants of the `quality revolution'. The exponential growth of interest in QMS was reflected in the library literature although only a small percentage of academic library and information services (LIS) subscribed to the systems. The thesis examines the relationship between QMS and motivation in such organisations. It ventures beyond the benign vision of the `quality gurus' by critically considering the relevance QMS might have for understanding contemporary developments within the organisation and management of academic LIS. The investigation determined that the quality of implementation is a key factor. In addition to senior management commitment, staff are motivated to QMS if there are accompanying changes in communication and training. The more successful LIS were those that did not treat staff as if they were barriers to change, but involved them in the process of implementation. While there were many stated improvements it was discovered that many of the `new' practices within the QMS LIS were not dissimilar to many of the initiatives in their non-QMS LIS counterparts. The investigator identified factors that also limit QMS as a framework for motivation and posits that the crux of the problem can be traced to the concept of `quality' itself. As a self-evident good, workers become morally bound to quality, which enhances their own exploitation. There was evidence that managers can use this legitimating device to quell resistance, via peer pressure, and instil cultural homogeneity.

41

Kehoe, Dennis Frederick. "The parametric modelling of quality development within manufacturing organisations." Thesis, University of Liverpool, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.321145.

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42

Li, Yi-Min. "A service quality performance evaluation model for hotel service." Thesis, University of the West of Scotland, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283048.

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43

Joss, Richard. "An evaluation of total quality management projects in the National Health Service." Thesis, Brunel University, 1998. http://bura.brunel.ac.uk/handle/2438/1393.

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This thesis sets out to account for the relative failure of Total Quality Management (TQM) experiments installed in the NHS between 1990 and 1994. In the study, only two NHS pilot sites in a large sample of hospitals and community services were found to have made significant progress on implementing TQM. Whilst most of these TQM sites made more progress on structured quality improvement than a group of non-TQM NHS quasi-controls, all were outperformed by two commercial TQM companies in the sample. The analysis is based on 850 semi-structured interviews carried out with a wide range of staff as well as documentary analysis, non-participant observation, and feedback workshops at selected sites. In accounting for the results, the thesis tests eight propositions about the application of rationalistic private sector models of change to a complex public sector organisation like the NHS. The analysis demonstrates the limitations of such approaches when they are not adapted to take account of the technical, systemic and behavioural differences between the two sectors. It can also be said that funding for the NHS experiments, whilst substantial, was an order of magnitude lower than that in the commercial companies. Similarly, support both centrally and locally in the NHS was not sufficient to provide for rigorous pre-planning and monitoring of progress. Numerous other changes being made at the same time were mostly incompatible with TQM principles and hindered progress on coherent change. Leadership commitment to, and understanding of, TQM was much weaker in the NHS than in the commercial companies. The requirement to move towards collective, userdefined, measures of quality met with opposition from staff groups who were used to their own individualistic and professional conceptions of quality. This led to NHS TQM sites being unable to demonstrate the organisation-wide changes that are said to be hallmarks of TQM.

44

Hanaee, Jalal. "Investigation on TQM implementation in medical sciences universities of Iran." Thesis, University of Huddersfield, 2011. http://eprints.hud.ac.uk/id/eprint/12150/.

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Higher education institutes are undergoing fundamental changes and rapid development. Customers (faculty, staff, student)2 demand high quality services at reasonable and affordable costs. Customer dissatisfaction and a growing awareness of gaps between actual and ideal service have led to intensifying pressure to improve quality. Total Quality Management (TQM) is considered one of the most important methods adopted by managers in recent decades to make their organizations more sustainable, competitive and profitable. It has been admitted that TQM is not embraced by universities as much as industries and governments, particularly in developing countries. The present research is an important first exploratory empirical study of TQM implementation in Iran which assesses the extent to which the TQM approach is applied in Medical Sciences Universities (MSUs) and to propose a convenient model for effective implementation of TQM to promote the performance of the universities, increasing of customer satisfaction and to remain competitive in the region. The data were obtained from the field work at two major Iranian medical sciences universities as the representatives of MSUs through self administered questionnaires (adapted from an established Baldrige model) and also face to face semi structured interviews regarding the research objectives and research questions with a rage of stakeholders. The questionnaire aimed to investigate the implementation of TQM in MSUs, while, semi-structured interviews aimed to gain an understanding of themes which had emerged from the questionnaire as well as to validate the findings resulting from the questionnaire. Different statistical techniques (e.g. descriptive analysis, multiple regression, spearman‟s correlation, Kruskal-Wallis) were used to describe the respondents‟ characteristics and identify and explain findings of the data .The analysis of the data revealed that although the current state of the TQM practice in MSUs, in terms of seven Baldrige educational categories, is not satisfied, but it seems the universities have started improving in some areas. The results also indicated four new TQM implementation impediments: a) managers are multi jobs b) financial problems of the staff and lack of interest in participating in TQM training and programs, c) non accountability of the mangers to the ministry, and d) lack of time for TQM implementation. In addition the results showed that, there is a correlation amongst the seven categories. Also, it was found that the government (the ministry) policy acts as an encouraging factor to implement TQM successfully through the assessment of the senior leaders of the university. Moreover, the results showed that there is no difference in their levels of views on Baldrige TQM model by male and female respondents. The study has proposed a model which would be more helpful to the top managements of hifgher education institutions for providing the quality educational service to their customers as well as improvement in the delivery mechanisms. The research has identified some useful implications for Universities leadership and academic researchers. The study concludes by identifying recommendations of further research, considers the limitations of the research and discusses the researcher‟s personal learning.

45

Svensson, Magnus. "TQM-based self-assessment in educational organizations: help or hindrance? /." Luleå, 2004. http://epubl.luth.se/1402-1544/2004/40/LTU-DT-0440-SE.pdf.

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46

Camgoz, Akdag Hatice. "The impact of TQM applications to the competitiveness of companies." Thesis, University of Cambridge, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.412623.

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47

Al-Khalifa, K. N. "Understanding the cultural constraints of TQM implementation in Qatar industries." Thesis, University of Birmingham, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.508644.

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48

Al-Sinan, Mazen A. "TQM and the construction industry : Saudi Arabia : a case study." Thesis, City University London, 2004. http://openaccess.city.ac.uk/8413/.

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The objective of this thesis is to investigate Total Quality Management (TQM) as a means of making the Saudi construction industry more efficient. The thesis also examines the effect of TQM on industry in general. Although TQM is a management concept that has been implemented in many industries effectively and with encouraging results, adopting TQM in the construction industry is more challenging due to its unique characteristics. The research has examined the compliance of the Saudi contractors and design offices with the principles of TQM qualitatively through personal interviews, and quantitatively through a mailing questionnaire. The objective of this part of the thesis is to determine the levels of industry compliance with the principles of TQM, and to detect the potential obstacles to compliance. In addition, this thesis has examined the effectiveness of TQM implementation in the Saudi construction industry. A case study of TQM implementation in one of the largest project owners (client) in Saudi Arabia has been reported and analysed. In addition, the findings of interviews with contracting companies, to determine the effectiveness of TQM as a solution to the problems of the Saudi construction industry, have been reported and discussed. Furthermore, practical TQM implementation experience in a small construction firm has been reported to augment the findings of other sources, namely the personal interviews and the questionnaire. The interviews with the contractors identified the major problems of the Saudi construction industry, which have been reported in this research. These problems have been further investigated in order to determine their significance through the mailing of a questionnaire. The results of the questionnaire have been reported and analysed in this study. The thesis has discussed those problems that have been identified statistically as significant (major) problems, and proposed solutions to them.

49

Yusof, Sha'ri Mohd. "Development of a framework for TQM implementation in small business." Thesis, University of Birmingham, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.369742.

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50

Tasios, A. "The implementation of TQM models in an unstable macro-environment." Thesis, University of Salford, 2018. http://usir.salford.ac.uk/47858/.

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This research is dealing with the implementation of Total Quality Management tools in an unstable macro-environment, by using a special TQM tool, the Common Assessment Framework and its implementation in the Greek Public Sector, which faced unusual circumstances over the last 8 years, due to the Greek debt crisis. As many authors indicated in the past, literature has everything someone needs to know about TQM implementations, but in most of the cases the reality does not match with the original plan, because there are internal organisational factors that affect the TQM implementation process. Additionally, according to PESTEL analysis, external macro-environmental factors have an impact on an organisation, and its processes. These factors are; Political, Economic, Sociological, Technological, Environmental and Legal. Hence there are external organisational factors that affect the TQM implementation process. On the other hand, in times of fiscal crisis and unstable economic macro-environment the adoption of quality principles by organisations may improve their ability to deal with uncertainty and offer citizens – customers quality services. Nevertheless, lack of resources and support in times of financial crisis may affect corporate culture and cause problems in TQM successful implementation. Additionally, uncontrollable factors in the external environment have an adverse impact on implementation process and cause strategy implementation problems. Having the above in mind, the author combined TQM implementation theory with PESTEL analysis, in order to identify the critical factors for successful implementation of TQM tools, especially in times of an unstable macro-environment; finding out that an important area that needs attention is the attributes of the external environment where the organization operates, in order for the TQM implementation to be effective. Hence, this research contributes to the body of knowledge of TQM theory by exploring how the external environmental factors affect its implementation processes, by using the PESTEL analysis.

Дисертації з теми "TQM"

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