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Hossain, Lieutenant Colonel Abdullah-Al. "Tourism Supply Chain in Bangladesh." Scholars Journal of Economics, Business and Management 9, no. 11 (November 17, 2022): 273–78. http://dx.doi.org/10.36347/sjebm.2022.v09i11.004.
Повний текст джерелаАнотація:
Background: Tourism as a scientific term arose from more narrow definitions in pursuit of broader definitions. Bangladesh is a well-known Asian country for a variety of reasons. Though the tourist industry is not well-known among international visitors, it is very popular among locals.Objective: The objective of the study to analyze the tourism supply chain in Bangladesh. Methodology: The research included descriptive methods. Data were collected from secondary sources like published journal articles, research reports and internet sources. Results: Tourism industry has positive impact on GDP and the whole economy of the country. Conclusion: Tourism emphasizes pleasure and loyalty. This concept only works in a bad supply chain grid. Under NTO's supervision, tourism components will lessen tourist irritation. Contingency models assist supply chains to find solutions. In terrible weather or traffic, don't send visitors. Tour operators take travelers to nearby hotels and restaurants.
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Panda, Biranchi Prasad. "Supply Chain View of Tourism." International Journal of Applied Management Theory and Research 4, no. 1 (January 2022): 1–15. http://dx.doi.org/10.4018/ijamtr.288504.
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Tourism being observed as a supply chain, this article describe its practices under a conceptual research framework with a special reference to education tourism. The author projects the education tourism as a continuum where both service supply chains of education and tourism are integrated. The research implication is directed towards the cross-sectoral objectives of communities involving the tourists, students and destination communities. The original thoughts and value propositions in this research are portrayed as a supply chain framework. Unlike goods supply chain management, the service supply chain of education tourism grows complex due to the coexistence of the overlapping service objectives for education and tourism. Education tourism deals with students and tourists frequently interchanging their roles; leveraging the services of the vendors and outsourced partners. The increasing complexity of education tourism demands smart technology applications to manage it as an integrated total supply chain.
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HAQUE, Md Ziaul, Md Shariful ISLAM, and Suraiea Akter LUCKY. "ESPOUSAL OF ONLINE SOCIAL NETWORKS (OSNS) IN TOURISM SUPPLY CHAIN NETWORK (TSCN) DURING COVID-19." GeoJournal of Tourism and Geosites 42, no. 2 supplement (June 30, 2022): 804–16. http://dx.doi.org/10.30892/gtg.422spl21-892.
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The COVID-19 epidemic has broken the original business network structure and globally affected the tourism supply chains. Online social networks (OSNs) have become a necessary component of ICT-enabled services, affecting every area of human existence. The espousal of OSNs into tourism supply chain networks during a pandemic is crucial. However, scarce studies have been conducted on the espousal of OSNs in tourism supply chain networks. The study developed a research model based on the IS success model, uses and gratifications (U&G) theory, institutional theory, and transaction cost theory to analyze the espousal of OSNs in the tourism supply chain network (TSCN) during COVID-19. The study employed structural equation modeling (SEM) to examine 99 data acquired via online surveys from supply chain specialists in the travel and hospitality sectors. The research model outperforms better and fulfills all model fitness requirements. The research found that tourism supply chain experts adopt online social networks to address supply and demand disruptions caused by COVID-19. Utilitarian features (e.g., supply chain perceptibility), technological features (e.g., system quality), and cost-benefit aspects substantially influence the espousal of OSNs in the tourism supply chain network. Espousals of OSNs improve tourism supply chain performance during Covid-19. As a result of this research, tourism supply chain management, MIS, and social media literature will be enriched by introducing OSNs in the tourism supply chain environment. The research will also provide adequate implications to supply chain managers and OSNs service provider to adopt OSNs in the tourism supply chain during COVID-19.
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Zhang, Lu, Deqing Ma, and Jinsong Hu. "Research on the Sustainable Operation of Low-Carbon Tourism Supply Chain under Sudden Crisis Prediction." Sustainability 13, no. 15 (July 23, 2021): 8228. http://dx.doi.org/10.3390/su13158228.
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This paper integrates a low-carbon tourism supply chain consisting of a low-carbon tourist attraction (LTA) providing a low-carbon service and an online travel agency (OTA) responsible for big data marketing. Consumers may also encounter sudden crisis events that occur in the tourist attraction during their visit, and the occurrence of crisis events can damage the low-carbon goodwill of the tourist attraction to the detriment of the sustainable development of the supply chain. Therefore, this paper aims to investigate how tourism firms can develop dynamic strategies in the pre-crisis environment if they envision the occurrence of a crisis event and how crisis events affect interfirm cooperation. This paper uses stochastic jump processes to portray the dynamic evolution of low-carbon goodwill in the context of crisis events and introduces the methods of the differential game and Bellman’s continuous dynamic programming theory to study the sustainable operations of low-carbon tourism supply chains. Our findings provide important managerial insights for enterprises in the tourism supply chain and suggest that they need to not only become aware of the tourist attraction crisis events, but also, more importantly, they need to adjust their appropriate input strategies based on the degree of anticipation of the crisis.
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Li, Chiung-Li, Yun-Hui Lin, Yi-Hsuan Chen, and Wei-Shuo Lo. "Reflexive Tourism Supply Chain Management." International Journal of Technology and Educational Marketing 7, no. 2 (July 2017): 1–16. http://dx.doi.org/10.4018/ijtem.2017070101.
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This article is on the practical framework of reflexive tourism supply chain management as it is proposed for enhancing students' understanding of sustainability. The practical framework consists of three phases through a case study examination of a local community. The three phases are (1) including program design in the upstream tourism industry, (2) travel to a local community in the downstream tourism industry, and (3) reflexive learning of understanding of sustainability. The study contributions propose that a practical framework can enhance students' green consciousness with critical thinking, make sustainability learning more interesting for students, and allow students to gain personal understanding from cognition, experience, and reflexive contexts in Asia-Pacific higher education.
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Khan, Debdip, and Sudatta Banerjee. "Value Chain Mapping of Tourism in Birbhum." International Journal of Tourism and Hospitality Management in the Digital Age 4, no. 2 (July 2020): 23–33. http://dx.doi.org/10.4018/ijthmda.2020070103.
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Tourism is one of the most enhancing and continuous developing economic sectors throughout the world. The main objective of the study is to develop a proper value chain mapping on Birbhum tourism, along with generation of different strategies for the integration of other variable resources with local communities. The study also aims at developing different maps on tourism value chain along with some distinct sub-chains in the entire Birbhum district. Local development of Birbhum tourism can be possible through proper value chain mapping. Through mapping of proper value chain, Birbhum tourism will gradually develop as a major strength of West Bengal's economic development. In this paper, the authors addressed the relationship between the supply of products from firm level to tourist in the tourist spot and the impact of value chain mapping (VCM). The current work emphasizes on the enhancement of the local tourism through uninterrupted activities of VCM, developing the socio-economic structure of the tourism through flow of proper VCM.
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KOT, Sebastian, and Katarzyna KOZICKA. "Supply Chain Management Evidence from Tourism Industry in Greece." Journal of Environmental Management and Tourism 9, no. 4 (October 15, 2018): 683. http://dx.doi.org/10.14505//jemt.v9.4(28).01.
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The article aims is presentation of Supply Chain Management issues introduced in tourism enterprises. The tourist product constitutes a mixture of services and resources offered and controlled by several businesses, organizations and authorities, implementation of SCM with the common responsibility allow for development of actions along with a cooperative atmosphere among all tourist partners. The paper consists of investigating the tourism development with SCM introduction and the study results on SCM introduction in chosen Greek enterprises located in Crete Island. Based on the obtained preliminary results, the performance trends of the tourist chain elements have been elaborated in order to increase their efficiency.
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Thahir, Harifuddin, Suryadi Hadi, Femilia Zahra, Irdinal Arif, and Elimawaty Rombe. "Strengthening effects of managerial innovativeness in promoting sustainable supply chain management in tourism business." Uncertain Supply Chain Management 10, no. 3 (2022): 923–32. http://dx.doi.org/10.5267/j.uscm.2022.3.002.
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This paper aims to investigate sustainable tourism supply chains by examining the roles of environmental management, social support, and financial performance of tourist destination agencies. By placing the mediating role of innovativeness, this study developed a theoretical framework to explore the antecedents of tourism supply chain management. This research was conducted in a national park in Central Sulawesi, Indonesia, with 176 samples from tourism business actors. By using purposive sampling method, data analysis was performed using Partial Least Square-Structural Equation Modeling (PLS-SEM). The results of the analysis show a positive and significant influence of environmental management, social support, and financial performance on managerial innovation. These variables in the next analysis are estimated as antecedents of sustainable supply chain management (SSCM) in tourism, indicating positive and significant effects resulting from the analysis. In particular, the analysis also raises the important role of managerial innovation in improving the performance of sustainable supply chain management (SSCM) in tourism. Empirically, these findings underscore that the greater capabilities of the tourism organization in consolidating organizational resources, organizational performance and social support is more likely to increase the sustainability of SCM.
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Chen, Yenming J., Henry Tsai, and Yi-Fen Liu. "Supply chain finance risk management." Tourism Economics 24, no. 5 (March 8, 2018): 593–614. http://dx.doi.org/10.1177/1354816618762187.
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Based on mechanism design theory on asymmetric information, this study devises a selectable menu of contracts with price discounts and trade credit rates and proposes strategies for mitigating the risk of payment default when a tourism service provider trades with unfamiliar tour operators. Tourism service providers are suggested to remain conservative under a positive economic condition and progressive under a moderate economic condition when engaging in a new business opportunity. However, a fringe level of progressivism may be maintained under a moderate economy and a low-risk environment. The net benefit of tourism service providers increases when the bank rate is high, and the profit of the entire tourism channel increases when the percentage or ability to pay reliable agents is high.
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Nguyet, Tran Minh, Nguyen Van Dung, Tran Thi Thu Trang, Tran Tuan Anh, and Nguyen Duc Duong. "The effects of human resource management, customer satisfaction, organizational performance on tourism supply chain management." Uncertain Supply Chain Management 9, no. 3 (2021): 563–68. http://dx.doi.org/10.5267/j.uscm.2021.6.005.
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The goal of this research is to investigate the relationship between human resource management and tourism supply chain management, as well as the effects of human resource and tourism supply chain on customer satisfaction and operation performance. The research was carried out in Vietnam at several tourist destinations. The study found 297 viable samples after screening the sample. A Partial Least Squares (PLS) algorithm was used to process the data. The study's findings revealed a link between human resources and supply chain management in the tourism business. Furthermore, the study discovered that human resource management uncertainty had an impact on organizational performance.
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Babu, Deepak Eldho, Arshinder Kaur, and Chandrasekharan Rajendran. "Sustainability practices in tourism supply chain." Benchmarking: An International Journal 25, no. 4 (May 8, 2018): 1148–70. http://dx.doi.org/10.1108/bij-06-2016-0084.
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Purpose The purpose of this paper is to provide strategic recommendations for Indian hotel administrators for improving sustainability practices: environment, economic and social with respect to the supply chain members by analyzing performance dimensions and the importance attached to them. Design/methodology/approach Importance performance analysis is a tool to analyze the perception of top-level, middle-level and first-level managers in hotels. Questionnaire is developed to collect the hotel manager’s perceptions. The snowball sampling method is used for data collection. Findings The paper introduces specific sustainability practices, namely, environment, economic and social factors, at the interface of the tourism supply chain (TSC). This will allow the hotels to identify the importance and performance of various sustainability practices to achieve a long-term competitive advantage. The present work finds that the responding hotel managers have given highest importance to the sustainability practices within the organization and the hotel manager’s perception of sustainability practices in the TSC will vary with respect to the supply chain members. Research limitations/implications The effort has been made to capture specific sustainability practices across the supply chain. The paper reinstates the fact that sustainability practices are not firm specific and should be practiced at the supply chain interface. The data for the study were taken from focal organizations perspective which is the hotels. Practical implications Results provide the hotel administrators to develop appropriate strategies to improve their practices and functions by analyzing their strengths and weakness regarding their tangible and intangible assets. The identified sustainability practice attributes can act as a benchmark and drive the hotel industry toward possible cost-saving conditions by prioritizing the allocation of the resources while taking care of overall performance. Social implications Results will help the hotel administrators to identify the better sustainability practices which will reduce the negative effects and protect the Mother Nature. Originality/value The study included hotels/resorts from tourism locations: hill station, backwaters and coastal areas, specifically in the Indian context.
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Font, Xavier, Richard Tapper, Karen Schwartz, and Marianna Kornilaki. "Sustainable supply chain management in tourism." Business Strategy and the Environment 17, no. 4 (2008): 260–71. http://dx.doi.org/10.1002/bse.527.
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Kozicka, Katarzyna, Sebastian Kot, and I. Gede Riana. "The Efficiency of Cooperation between the Participants in the Supply Chain in the Tourism-Related Branch of Industry in Relation to Client Satisfaction." Sustainability 11, no. 17 (August 29, 2019): 4716. http://dx.doi.org/10.3390/su11174716.
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Managing a tourism supply chain is predominantly focused on managing a tourism-specific product that can be perceived as all kinds of goods and services utilized by tourists during their trips. The predominant goal of this article is to empirically identify the level of engagement of entities operating in the tourism-oriented branch of industry concerning the satisfaction of end-customers with the offered tourism-related services and products. Within the scope of this study, the statistical relevance of elements of active cooperation within a tourism-specific supply chain was analyzed. Empirical examinations covered the assessment of the cooperation within the framework of the tourism-oriented supply chain and its impact on consumer satisfaction. A research questionnaire was utilized to meet examination-specific goals. Theoretical considerations and the analysis of branches of industry in relation to the available statistical data showed that tourist-oriented supply chain covers various entities, the engagement of which may have a factual impact on the efficiency of managing the entire chain, as well as on the overall client satisfaction, improving tourism sustainability. The obtained results clearly showed that the examined entities considered the analyzed cooperation aspects to be very important with regard to the supply chain management. Said aspects included the total length of cooperation within the framework of a particular supply chain, which, according to the examined entities, directly translated into the quality of cooperation—to either significant or very significant extent, as well as making it much easier to solve certain problems that were strictly connected with the provision of tourism-oriented services. Yet another aspect of cooperation that was touched upon was the transfer of the so-called know-how between the entities engaged in a given supply chain. As proven by the examination, 70% of the surveyed entities claimed that it was of significant or very significant importance. The last analyzed aspect of cooperation were relations between the supply chain-specific partners and their impact on the satisfaction of end customers. According to over half of the sample (61.54%), decent relations between supply chain participants affected the satisfaction of end customers to a notable extent.
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Sinha, Parul, and Rajkumari Mittal. "Identification and Modelling of Religious Tourism Supply Chain Enablers in Post-Covid Era Using ISM." ASEAN Journal on Hospitality and Tourism 19, no. 3 (December 31, 2021): 246–63. http://dx.doi.org/10.5614/ajht.2021.19.3.06.
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Post-Covid-19 pandemic, the supply chains of all the trades faced a setback, but the tourism sector faced an extended jolt of this disaster. Religious tourism, which has been adding a sizeable revenue to Indian GDP, came to a downfall. This manuscript aims to identify and model the enablers of the religious tourism supply chain for reviving the economy in the post-Covid era. The research paper elucidates that post-shock of Covid- 19, understanding religious tourism enablers will provide opportunities to all the stakeholders of this chain. Eleven enablers for the religious tourism supply chain were identified. The modelling of these enablers using ISM (Interpretive Structural Modelling), provides insight into their hierarchy and interdependence upon each other. The ISM model also illustrates that the enabler Pilgrims belief and value, a mandatory obligation is the most crucial enabler and influence all other enablers. Religious tourism supply chain stakeholders can employ this model to formulate strategies to overcome the postpandemic challenges. Subsequently focusing upon the key enablers essential in reviving the tourism sector economy.
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Mrnjavac, Edna, Nataša Kovačić, and Darja Topolšek. "The logistic product of bicycle destinations." Tourism and hospitality management 20, no. 2 (2014): 171–84. http://dx.doi.org/10.20867/thm.20.2.2.
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Purpose – of the study is to indicate the path of much needed segmentation in the Croatian tourist supply. Therefore, it aims to identify the destination-specific elements of bicycle destinations in Europe, within the context of cycle tourism demand. Design – While the quality of the tourist product is proportional to the level of logistics implementation and the rivalry on the tourist market is supply chain-based, the focus is on a crucial element of tourist supply chain management—information. Methodology – The study recognizes both counterparts on the market, although highlighting the tourist supply. The data on supply was collected by researching the internet information sources available to cycle tourists while making travel decisions. Findings on the destinations’ logistic product variables are compared to criteria set by the researched cycle tourism demand. Approach – This small-scale research of bicycle tourism supply aims at testing the selected criteria for the purpose of a sequential wider research oriented towards providing a list of possible upgrades for Croatian destinations. Findings – Among all features attributable to a destination, research demonstrated that the cycle tourists’ primary focus is on information accessibility. The cycling-specific supply recognizes this information dependency and targets the market by a variety of needed information, while general tourist sites often lack complete information. Value – Similar research of bicycle tourism does not exist. The field is mainly contributed to trough conceptual discussions and studies of existing practice. This research establishes to what extent the demand and supply side match by identifying the common attributes of cycle tourism destinations.
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Bhatti, Muhammad Azhar, and Muhammad Atif Nawaz. "The Impacts of Tourism Risk Management, IT Adoption, Agility and Resilience on the Sustainable Tourism Supply Chain Performance of Maldives’ Tourism Industry." iRASD Journal of Management 2, no. 2 (December 31, 2020): 100–108. http://dx.doi.org/10.52131/jom.2020.0202.0020.
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Recently, the tourism industry has a significant role in economic growth worldwide and attain the attention of recent researchers. Therefore, the ongoing study aims to examine the role of tourism IT adoption, TR management orientation, and tourism agility on the sustainable tourism supply chain performance (STSCP) of Maldives’ tourism industry. The investigation of mediating role of tourism supply chain resilience among the nexus of tourism IT adoption, TR management orientation, tourism agility, and sustainable tourism supply chain performance of Maldives’ tourism industry are also included in the goal of the ongoing study. The data were obtained using questionnaires from the tourism industry employees related to the supply chain process, and AMOS has been utilized for analysis purposes. The results indicated that tourism IT adoption, TR management orientation, and tourism agility positively associate with the sustainable tourism supply chain performance of the Maldives’ tourism industry. The findings also exposed that tourism supply chain resilience has played a positive mediating role among the nexus of tourism IT adoption, TR management orientation, tourism agility, and STSCP of the Maldives’ tourism industry. These findings are guided to the policy developers and implementers that they should increase their focus on the tourism industry that could enhance the country's economic growth.
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MAI, Van Nam, Quoc Nghi NGUYEN, and Du Ha Long NGUYEN. "THE RELATIONSHIP BETWEEN COOPERATION, SUPPLY CHAIN PERFORMANCE AND TOUR OPERATOR PERFORMANCE: A CASE STUDY OF TOURISM SUPPLY CHAIN IN VIETNAM." GeoJournal of Tourism and Geosites 44, no. 4 (December 30, 2022): 1246–52. http://dx.doi.org/10.30892/gtg.44408-940.
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Cooperation among members in the supply chain is essential and is a core element in the supply chain management strategy. This article uses a combination of qualitative and quantitative analysis methods. Structural equation modeling (SEM) demonstrates the relationship between cooperation, tourism supply chain performance, and operator performance in Vietnam. Research collected data from 242 domestic and international tour operators located in major Vietnam cities such as Ho Chi Minh City, Hanoi City, Da Nang City, and Can Tho City. The study has demonstrated that cooperation positively affects tourism supply chain performance and operator performance. Besides, tourism supply chain performance benefits operator performance in the Vietnamese tourism supply chain.
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Haven-Tang, Claire, Andrew Thomas, and Ron Fisher. "To What Extent Does the Food Tourism ‘Label’ Enhance Local Food Supply Chains? Experiences from Southeast Wales." Tourism and Hospitality 3, no. 1 (February 2, 2022): 153–60. http://dx.doi.org/10.3390/tourhosp3010011.
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Local food emphasises destination distinctiveness as food production is a locally embedded activity. Proponents of food tourism contend that it increases local food consumption as tourists and tourism and hospitality businesses are attracted to local food supply chains, where they can buy direct from the producer, thus reducing overheads, contributing to local economies and benefitting local communities. Yet the extent to which the food tourism rhetoric enhances the local food supply chain is questionable as evidence suggests that the food tourism ‘label’ creates a silo, which impairs connections with local food supply chains. Seven semi-structured interviews were undertaken in Southeast Wales to explore the food tourism rhetoric, particularly the connection with local food supply chains. Three themes emerged: demand versus supply; information provision; complexity and connectivity in food tourism and local food supply chains. Ultimately, this paper challenges traditional viewpoints around food tourism being a panacea for local food producers.
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Rahman, Muhammad Khalilur, and Suhaiza Zailani. "The effectiveness and outcomes of the Muslim-friendly medical tourism supply chain." Journal of Islamic Marketing 8, no. 4 (November 13, 2017): 732–52. http://dx.doi.org/10.1108/jima-11-2015-0082.
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Purpose This paper is specifically developed on the basis of a pragmatic model for the Muslim-friendly medical tourism supply chain industry. The purpose of this study is to investigate the effectiveness and viability of the Muslim-friendly medical tourism supply chain practices in Malaysia. Design/methodology/approach A framework for the service supply chain management of the Muslim-friendly medical tourism with the effective outcomes was theoretically developed and explored in this study, using a structural equation modelling with the partial least squares technique. A structured questionnaire was developed, distributed and collected from 38 Islamic-friendly hospitals, 9 Muslim-friendly medical agencies and 44 Muslim-friendly hotels that will form the potential relevant associations of the medical tourism supply chain practices in Malaysia. Findings The findings provide reliable evidence that the effectiveness of the Muslim-friendly medical tourism supply-chain practice has a positive impact on the Muslim-friendly medical tourism supply chain. In addition, the Muslim-friendly medical tourism supply chain practice has also a significant and positive impact on the organizational performance as a whole. The result also demonstrates that collaboration is dependent on the demand management, whilst the productivity is not associated with it. Originality/value Practicing and implementing a Muslim-friendly medical tourism service supply chain is important, in the sense that the Muslim patients’ demand on the choice of halal practice of medical treatment and halal food consumption criteria. This investigation is the first to embark on the research on the Muslim medical tourism supply chain production network in Malaysia. This study provides practitioners with the important related data to improve their policies and their performances in the organization. The statistical results provide indispensable valuable information in comprehending the critical medical tourism supply chain practices and most specially to assist the Muslim-friendly medical tourism sector to offer quality medical tourism service that suits and attracts the Muslim medical tourists’ broad needs regionally and abroad.
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Nguyen, Quoc Nghi, and Thi Hong Loc Hoang. "Estimates of the impact of information technology on the tourism supply chain performance in Vietnam." Eastern-European Journal of Enterprise Technologies 6, no. 13 (120) (December 30, 2022): 96–106. http://dx.doi.org/10.15587/1729-4061.2022.267281.
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In the context of the industrial revolution 4.0, information technology (IT) plays an essential role in the supply chain operation. Adopting IT helps companies stay competitive globally. Many researchers have highlighted the influence of IT on supply chain management and performance. It facilitates the linkages between components in the supply chain, minimizes operating costs, and enhances supply chain performance. Furthermore, IT helps increase the speed and quality of information exchange between partners in the supply chain, increasing competitiveness. To develop tourism, the application of information is a prerequisite for success. Currently, most tourism organizations in Vietnam have applied IT in operating their activities. However, new technologies' application and updated processes have not been synchronized. In Vietnam, literature reviews have indicated that there was no research demonstrating the role of IT in the supply chain performance of the tourism industry. This study was conducted to demonstrate the influence of IT on tourism supply chain performance in Vietnam. The level of impact is presented through the intermediary of “information sharing” and “electronic data interchange”. Research data was collected from 154 domestic and international travel agencies. The study has applied structural equation modeling (SEM) to prove the positive impact of IT on information sharing and electronic information exchange, thereby improving the efficiency of the supply chain. Research results have confirmed the significant role of IT in tourism supply chain performance in Vietnam. It concludes that tourism managers need to pay special attention and adequately invest in IT to improve the performance of the tourism supply chain continuously
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Aldous, D. E. "Integrating horticulture into the tourism supply chain." Acta Horticulturae, no. 1181 (November 2017): 55–68. http://dx.doi.org/10.17660/actahortic.2017.1181.7.
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Szpilko, Danuta. "Tourism Supply Chain–Overview of Selected Literature." Procedia Engineering 182 (2017): 687–93. http://dx.doi.org/10.1016/j.proeng.2017.03.180.
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Jena, Sarat Kumar, and Deepti Jog. "Price competition in a tourism supply chain." Tourism Economics 23, no. 6 (November 2, 2016): 1235–54. http://dx.doi.org/10.1177/1354816616674611.
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In recent trend, advertising is seen to significantly impact channel members’ demand, pricing and profit in tourism supply chain (TSC). Most TSC studies, to date, assumed the market demand to be influenced only by tour price under price competitive environment, not considering the effect of advertising investment. In order to address this problem, two models are established considering decentralized channels: tour operator Stackelberg (TS) and local operator Stackelberg (LS). We analytically show TS model to provide better results than LS model and advertising to strongly influence the channel members’ pricing strategies and profit. Then we generalized the solution considering multiple operators under price competition. We studied two coordination mechanisms, cooperative advertising and two-part tariff, and found the two-part tariff provides better mechanism for improving the profit in LS model compared to cooperative advertisement.
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Chen, Jue, Jingjing Guan, Jing Xu, and Cecile Clergeau. "Constructing the Green Supply Chain for Rural Tourism in China: Perspective of Front–Back Stage Decoupling." Sustainability 10, no. 11 (November 19, 2018): 4276. http://dx.doi.org/10.3390/su10114276.
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Rural tourism serves as an important engine for rural development, but also brings environmental pressure. The balance between sustainability and local economic benefits is critical to rural tourism development in developing countries. Incorporating the theories of green supply chain and front–back stage decoupling, this paper proposes a new model of green tourism supply chain for rural tourism to relieve the dilemma between economic efficiency and environmental sustainability. Back-stage functions have been decoupled from individual rural tourism service units to form shared service centers, which centralize the provision of back-stage functions and generate an independent tier of suppliers in the green Tourism Supply Chain (TSC). Field practice experiences relating to green TSC construction and operation are also discussed. The new structure of green supply chain shows positive environmental and economic effects of rural tourism. It increases the tourism business efficiency without sacrificing the local environment. The paper intends to present a new perspective and explores a new research path to green supply chain research in tourism and other service industries which have been previously limited in manufacturing framework and provide some insights into tourism destination practice.
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Huang, Hai-Yu, Hai-Xiang Wei, and Min Wei. "Dynamic Performance Assessment System For Green Tourism Supply Chain." Tourism Analysis 24, no. 4 (November 13, 2019): 467–82. http://dx.doi.org/10.3727/108354219x15652651367479.
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As a form of sustainable tourism development, green tourism is a means of environmental protection and a trend of tourism development. Evolutionary game theory is applied to examine the generation of green behaviors by tourism enterprises during the development of a green tourism supply chain. Model deduction and simulation data analysis show that most tourism enterprises do have an incentive towards green development and the formation of the green tourism supply chain is a dynamic evolution process. To better understand the gaps in the process that all the stakeholders need to fill, the approach of balanced scorecard (BSC) combined with expert interviews is applied to design a periodical performance assessment system for evaluating the performance of the green tourism supply chain. Evaluation results will help to facilitate all participants to implement green practices for smooth transformation of a traditional supply chain into a green one.
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Yang, Chenchen, Junfeng Dong, and Jingjing Hao. "Cooperation Contracts Between Small and Major Scenic Spots in Peak Seasons." SAGE Open 9, no. 3 (July 2019): 215824401986148. http://dx.doi.org/10.1177/2158244019861484.
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This study discusses the cooperation model between the small and major scenic spots in peak seasons of tourism. First, we create a tourism supply chain that contains only one major and one small scenic spots to divert some tourists to a nearby scenic spot, reduce large scenic spot pressure, increase the benefits of small scenic spots, and promote the healthy development of the tourism supply chain. Second, we build two cooperation models between the major and the small scenic spots: the revenue-sharing model and the cost-sharing model. Based on a numerical analysis, we give a more clear comparison about the revenue changes and the overall efficiency changes of the tourism supply chain in these two models. Our results confirm that the cost-sharing model is an ideal cooperation model. In the cost-sharing model, the two parties’ revenues in the tourism supply chain are better than those in the revenue-sharing model, and the entire supply chain efficiency could be improved.
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Wang, Xiangping, Ivan Kai Wai Lai, Huajun Tang, and Chuan Pang. "Coordination Analysis of Sustainable Dual-Channel Tourism Supply Chain with the Consideration of the Effect of Service Quality." Sustainability 14, no. 11 (May 26, 2022): 6530. http://dx.doi.org/10.3390/su14116530.
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The development of the Internet has changed the way that tourism products are sold. More and more tourism product providers (TPPs) use online travel agencies (OTAs) and offline travel agencies (TA) to sell their tourism products. With increasing consumption, service quality has also become an important factor for consumers to choose tourism products. Analysing the effect of service quality on pricing, demand, and profits under centralised and decentralised decisions helps the tourism industry development more sustainably. The study found that the level of the TPP service quality has a positive effect on channel pricing and demand, while the effects of the OTA and TA service quality on channel pricing and profits are affected by the sensitivity of consumer testing to cross-channel prices and services. The results of a comparative analysis of centralised and decentralised decisions show that supply chain members cannot reach an optimal state under the decentralised decision method. Supply chain optimisation is achieved through wholesale price contracts coordinating the distribution of profits among supply chain members. This study used numerical examples to verify the validity of the relevant conclusions and to the coordination mechanism, and propose some managerial implications. This work is pioneering in that it develops a dual-channel tourism supply chain with OTA channel participation, taking into account the service quality of all the members in the tourism supply chain. It suggests further research direction in studying sustainable tourism supply chain development.
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Sunarya, Erry, Tuah Nur, Ike Rachmawati, Darmo H. Suwiryo, and Maun Jamaludin. "Antecedents of green supply chain collaborative innovation in tourism SMEs: Moderating the effects of socio-demographic factors." Uncertain Supply Chain Management 11, no. 1 (2023): 161–68. http://dx.doi.org/10.5267/j.uscm.2022.10.011.
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The importance of environmentally friendly issues related to manufacturing industry activities in Makassar City is currently a special concern. Green supply chain management integrates supply chain management with environmental management, so it is important to reduce environmental impacts. This study aims to determine the antecedents of green supply chain collaborative innovation on the performance of Small and Medium Enterprises in the Tourism Sector. Data was collected by distributing questionnaires. The unit of research analysis is Small and Medium Enterprises in the Tourism Sector in West Java. Respondents who were used as samples were 311 respondents. The analytical method used in testing the hypothesis is Partial Least Square (PLS). The results show: green supply chain management has a positive and significant effect on the performance of Small and Medium Enterprises in the Tourism Sector in West Java, green supply chain management mediates the effect of green innovation and transformational leadership on the performance of Small and Medium Enterprises in the Tourism Sector.
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Spasic, Vesna. "Integrating sustainable tourism in tour operators' supply chain." Singidunum Journal of Applied Sciences 9, no. 1 (2012): 60–66. http://dx.doi.org/10.5937/sjas1201060s.
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Zhang, Ting Long, and Yi Wang. "Tourism Supply Chain Coordination through Revenue Sharing Contract." Applied Mechanics and Materials 644-650 (September 2014): 6093–96. http://dx.doi.org/10.4028/www.scientific.net/amm.644-650.6093.
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In this paper we develop revenue sharing contracts in a scenic spot –travel agency tourism supply chain. We use the Stackelberg game model to formulate the leader–follower relationship. By backward induction, we obtain equilibrium under the non-cooperative revenue sharing contract and the cooperative revenue sharing contract. Results show that the non-cooperative revenue sharing contract doesn’t meet the travel agency’s participation constraint while the cooperative revenue sharing contract can achieve coordination and Pareto improvement. Finally the Nash bargaining game suggests that scenic spot obtains a larger share of the profit growth due to its higher bargaining power.
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Harewood, Stephen. "Coordinating the tourism supply chain using bid prices." Journal of Revenue and Pricing Management 7, no. 3 (April 18, 2008): 266–80. http://dx.doi.org/10.1057/rpm.2008.17.
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Zhang, Xinyan, Haiyan Song, and George Q. Huang. "Tourism supply chain management: A new research agenda." Tourism Management 30, no. 3 (June 2009): 345–58. http://dx.doi.org/10.1016/j.tourman.2008.12.010.
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Palang, Daraka, and Korrakot Yaibuathet Tippayawong. "Performance evaluation of tourism supply chain management: the case of Thailand." Business Process Management Journal 25, no. 6 (September 17, 2019): 1193–207. http://dx.doi.org/10.1108/bpmj-05-2017-0124.
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Purpose The purpose of this paper is to investigate and develop a framework of the performance evaluation of tourism supply chain management (SCM) for the case of Thailand. Design/methodology/approach The performance measurement of tourism SCM was based upon the eight dimensions of service performance, namely order process management (OPM), supplier relationship management (SRM), service performance management (SPM), capacity and resources management, customer relationship management, demand management (DM), information and technology management, tour finance supply chain. Data were collected from 195 samples of experts of each component of the supply chain to identify the weight pairwise and criteria on each tourism component. The study also adopted analytical hierarchy process (AHP) technique to rank the dimensions of service performance for searching the suitable performance measurement. Findings The results showed that there are both similarities and differences in each tier. Among the eight dimensions subject to this measurement, OPM, SPM and SRM are ranked as 1, 2 and 3, respectively, in tourism supply chain. Research limitations/implications One limitation should be considered. As the results of this performance measurement are drawn from sole perspectives of the tourism-business operators, these are probably different from those of the tourists. Originality/value The contribution of this study is another effective performance measurement which is expected to benefit the evaluation of tourism supply chain for Thai tourism industry.
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Biao, Luo, Wan Liang, and Liang Liang. "A Multi-Agent-Based Research on Tourism Supply Chain Risk Management." Journal of Advanced Manufacturing Systems 13, no. 03 (August 13, 2014): 133–53. http://dx.doi.org/10.1142/s0219686714500097.
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The high level of complexity of tourism supply chain and the inherent risks that exist in the demand and supply of resources are viewed as major limiting factors in achieving high level performance. Though emerging literature on risk management in tourism industry or its equivalent exists, progress in this area is uneven, as most research focuses on this problem from the traditional single business risk management perspective, without considering the entire range of different suppliers involved in the provision and consumption of tourism products. This study applies risk management theory to a new research perspective, which is tourism supply chain management (SCM). This paper develops a framework for the design of a multi-agent-based decision support system (DSS) based on multi-agent theory and technique, in order to manage disruptions and mitigate risks in tourism supply chain.
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Jing, Fu, Nopasit Chakpitak, Paul Goldsmith, Pradorn Sureephong, and Taksina Kunarucks. "Creating a Knowledge Supply Chain for e-Tourism Curriculum Design." International Journal of Knowledge Management 8, no. 4 (October 2012): 71–94. http://dx.doi.org/10.4018/jkm.2012100104.
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Higher education, as one of the most important knowledge providers and service suppliers to the society, is obliged to produce qualified intellectual products through the process of knowledge transfer and creation, which depends largely on the quality of knowledge and the way it is delivered within a curriculum. This research takes e-tourism, a relatively new discipline, as a case study, highlighting a knowledge supply chain is the potential solution to leverage the understanding of tourism industry needs and tourism curriculum provision. The paper begins with a competency gap analysis between knowledge demand and supply. It then applies the Supply Chain Operations Reference (SCOR) model to analyze the “as-is” situation of the present knowledge flow in curriculum design, and finally proposes a “to-be” conceptual framework by integrating tools and methods of knowledge management and supply chain management in a knowledge supply chain (KSC). This demonstrates that a KSC can help in achieving e-tourism requirements of higher education stakeholders at both industrial and academic levels.
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Guo, Honglian, and Xuexue Zhang. "Coordination Model of Consumer Information Sharing in the Online Tourism Supply Chain." Proceedings of Business and Economic Studies 4, no. 6 (December 31, 2021): 1–9. http://dx.doi.org/10.26689/pbes.v4i6.2823.
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This is a study of the coordination model of consumer information sharing in the tourism supply chain with e-commerce platforms as the core. On the basis of considering the risks, a game theory is used to explore the information sharing effort level and the output profit of the tourism supply chain under both, centralized decision-making and decentralized decision-making. Finally, numerical simulation is used to verify the model and put forward a method of coordination for all parties in the tourism supply chain to achieve maximum profit.
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Keating, Byron W. "CSR Commitment, Alignment and Firm Performance: The Case of the Australia-China Tourism Supply Chain." Sustainability 14, no. 19 (October 6, 2022): 12718. http://dx.doi.org/10.3390/su141912718.
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This paper examines corporate social responsibility (CSR) practices among travel agents and tour operators within the Australia–China tourism supply chain. A sequential, exploratory mixed-methods approach was employed, combining key-informant interviews with a reduced form of discrete choice analysis—best-worst scaling. The findings highlight that while Australian and Chinese travel intermediaries differed significantly in terms of their preferences regarding the different CSR factors, they were unanimous in regard to their belief that commitment to CSR was critical to firm performance. The research also reports universal support for a partial-mediating relationship, suggesting that firm performance is enhanced by strong alignment in the CSR orientation of supply chain intermediaries. This finding reinforces the inter-dependent nature of tourism supply chains, emphasizing that firms and society can benefit from supply chain partners working more closely together.
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Sundari, Susanti, Jevri Buari, and Suharto Suharto. "Strategies for Developing Tapis Craft Tourism Villages and Supply Chain in Creative Industries in Negeri Katon Village of Pesawaran, Lampung." Jurnal Logistik Indonesia 5, no. 2 (November 1, 2021): 120–29. http://dx.doi.org/10.31334/logistik.v5i2.1883.
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This research discusses the strategy of developing a Tapis craft tourism village and the tourism supply chain in Negeri Katon village, Pesawaran district. The purpose of this study is to identify tourism potential and formulate strategies for developing Tapis craft tourism villages and tourism supply chains. The method used in this study is to use SWOT analysis which includes IFAS, EFAS, IE and SWOT matrices. Based on the results of the research conducted, there are several tourism potentials that can be developed. The IFAS matrix analysis produces 5 strengths and 4 weaknesses, while based on the EFAS matrix analysis there are 3 opportunities and 2 threats. The IE matrix shows that the development of tourist villages is in quadrant one position. The conclusion of this research is that based on the SWOT analysis, there are several alternative strategies that are produced including involving the community in the development of tourist villages starting from planning, implementing and evaluating, making tour package programs, making photo spots for tourists, assisting the community to ensure the program runs well, increasing human resource capabilities, taking advantage of technological developments to maximize promotions, forming tourism management institutions, encouraging people to become entrepreneurs in the culinary field, utilizing and managing people's homes as homestays, building tourist facilities and infrastructure, creating Tapis culture week activity programs, involving the younger generation in exhibition activities, forming the Tapis community, including Tapis lessons in formal schools, improving coordination between craftsmen and the government as well as providing counseling and education to the community.
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Yang, Shengyi. "Analytic Hierarchy Process and Its Application in Rural Tourism Service Performance Evaluation." Discrete Dynamics in Nature and Society 2022 (June 1, 2022): 1–10. http://dx.doi.org/10.1155/2022/5302588.
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In contemporary China, tourism is being upgraded to a modern service industry and strategic pillar industry. With the rapid development of modern information and communication technology and the continuous refinement of tourism market demand, tourism has entered a new era of smart tourism. Information runs through the whole process of tourism activities and is the key to determine the quality of tourism. Tourism public service is a very important basic support for tourism activities. It is of great significance to meet the diversified needs of tourists and optimize various services and government management functions. Based on the analysis of the connotation of tourism supply chain performance evaluation, this paper constructs a tourism supply chain performance evaluation index system and performance evaluation model suitable for analytic hierarchy process and studies the product price, production capacity, credit, complaint rate, and management level of its upstream tourism supply enterprises. To test the effectiveness of AHP on tourism supply chain performance evaluation, the comprehensive evaluation results and relevant suggestions for improving performance are obtained, which also proves the extensibility of the performance evaluation index system and provides an effective method for improving the performance of each link of China’s tourism industry and tourism service quality.
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Ivandić, Neven. "ACCOMMODATION AND FOOD SERVICES SUPPLY CHAINS: AN INPUT-OUTPUT METHODOLOGICAL FRAMEWORK." DIEM: Dubrovnik International Economic Meeting 6, no. 1 (September 2021): 14–24. http://dx.doi.org/10.17818/diem/2021/1.2.
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The ratio of direct tourism gross value added to internal tourism consumption varies substantially from country to country. The paper aims to analyze these differences stemming from the variation and structure of their supply chains. The analysis is based on a comparative analysis of the input-output tables of France, Italy, Spain and Croatia in 2005, 2010 and 2015 published by the OECD. The analysis is performed in three steps. In the first step, an analysis based on a technical coefficient matrix is made of the structure of accommodation and food service industries supply chains in four Mediterranean countries. The second step includes the calculation of the industry’s direct import dependence. The third step compares the effects of backward linkages of inputs. Results provide an insight into the factors that determine the different abilities of economies to generate added value and indicate the possibility of increasing the added value of tourism without increasing its physical volume. Keywords: Accommodation and food services, input-output tables, supply chain
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Bai, Haixia, and Wenxue Ran. "Analysis of the Vulnerability and Resilience of the Tourism Supply Chain under the Uncertain Environment of COVID-19: Case Study Based on Lijiang." Sustainability 14, no. 5 (February 23, 2022): 2571. http://dx.doi.org/10.3390/su14052571.
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The uncertainty environment brought about by COVID-19 has broken the original stable hierarchical network structure and the whole supply and demand system of the tourism supply chain (TSC), which has brought heavy losses to the tourism industry. Using the case research and consensual qualitative research (CQR) method, taking the real situation and perception of individual supply chain members as a window, supplemented by the narrative insertion of Lijiang Yulong Tourism Co., Ltd., Lijiang Old Town and Yulong Snow Mountain scenic areas, the general laws of the vulnerability and resilience of the TSC were glimpsed. The results show that there are vulnerability factors in the TSC including the supply side, demand side, government side, destination economic structure and supply chain attributes, which lead to the interruption and damage of the TSC after the outbreak of the pandemic. At the same time, China’s overall economic environment, tourism demand side, supply side, government side and market participants all have resilience elements. Behind the vulnerability, there is a power of recovery and opportunities for innovation and change. The TSC shows a trend of restorative growth. Theoretically, it helps to enrich theories of TSC and supply chain management under an emergency crisis. In practice, the response behavior of participants at different levels of the supply chain is also the basis for TSC risk management and formulation of optimization strategies in the future, which helps tourism sustainable development in the uncertain environment.
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Sifolo, Portia Pearl Siyanda. "Tourism Supply Chain Management: A Catalyst to Development in Africa." Gaze: Journal of Tourism and Hospitality 11, no. 1 (January 1, 2020): 126–39. http://dx.doi.org/10.3126/gaze.v11i1.26635.
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The relationship in the tourism supply chain management could in turn be a catalyst towards development of the sectoring the continent. Th is paper explore areas of integration in the tourism supply chain among Regional Economic Communities (REC’s) through contextualization of a comparative advantage to increase the share of the tourism business in Africa as a catalyst to development in the African continent. This paper adopted the text analysis that is used in social science research and involves “drawing inferences from a comparative advantage theory”. In this case, large volumes of contents are analysed. Themes that emerged revealed that a well-managed tourism supply chain in the country and in the Regional Economic Communities (REC’s) could stimulate the infrastructural development and preserve natural and historical heritage. TSCM has the ability to support the society. There is a dire need to liberalize air flight and visa regimes to benefit from the share of tourism in the REC’s in the African continent. The implication is that tourism distribution can be achieved through the recognition of the nature of strategic coordination between partners in the RECS and can also improve the performance of the tourism sector in the continent. For companies that are involved in the effective supply chain, they could benefit from coordination and communication through the distribution channels that support the core service or product.
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Kerdpitak, Chayanan. "The effects of innovative management, digital marketing, service quality and supply chain management on performance in cultural tourism business." Uncertain Supply Chain Management 10, no. 3 (2022): 771–78. http://dx.doi.org/10.5267/j.uscm.2022.4.005.
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This article analyses how innovative management methods including collaborative networks, digital marketing, service quality, and supply chain management can bring increased potential performance for cultural tourism in the northeast of Thailand. To reveal the preconditions and factors like innovative management, service quality, digital marketing, and supply chain management that enable cultural tourism performance in Thailand's northeast, a survey was done utilizing a questionnaire and a simple random approach with key informants such as tourists. The findings imply that encouraging performance is dependent on innovative management, service quality, digital marketing, and supply chain management in cultural tourism.
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Khan, Muhammad Ishfaq, Shahbaz Khalid, Umer Zaman, Ana Ercília José, and Paulo Ferreira. "Green Paradox in Emerging Tourism Supply Chains: Achieving Green Consumption Behavior through Strategic Green Marketing Orientation, Brand Social Responsibility, and Green Image." International Journal of Environmental Research and Public Health 18, no. 18 (September 13, 2021): 9626. http://dx.doi.org/10.3390/ijerph18189626.
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Globally, green consumption behavior has radically changed green product lifecycles as well as green product branding to eliminate the environmental impact of global tourism. The purpose of the current study is to examine green consumption intention in the hospitality and tourism industry as an outcome of green supply chain management and strategic green marketing orientation. It also aims to investigate the green brand image and green social responsibility in a mediated-moderation mechanism to induce green consumption. Based on the deductive approach, and cross-sectional quantitative data of 317 hotel visitors/guests in the northern tourism hotspots in Pakistan, the hypothesized relationships were tested through the structural equation modeling technique with partial least squares. The findings empirically establish that green supply chain management and strategic green marketing orientation have positive and significant effects on green consumption intention. Further, environmental concern (i.e., green image) partially mediates the relationship between strategic green marketing orientation, green supply chain management, and green consumption behavior. The results also revealed that brand social responsibility does not moderate green image and green consumption behavior. These stimulating new findings guided by the signaling theory, provide strategic insights that help to upgrade the tourism supply chains and enabling them to become green.
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Guo, Xiaolong, and Lina He. "Tourism Supply-Chain Coordination: The Cooperation between Tourism Hotel and Tour Operator." Tourism Economics 18, no. 6 (December 2012): 1361–76. http://dx.doi.org/10.5367/te.2012.0179.
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Mohammadzadeh Larijani, Fatemeh, Alireza Darban Astane, and Mohammad Reza Rezvani. "Development of a Model for Rural Tourism Supply Chain Management: A Case Study of Touristic Villages of Central Mazandaran, Iran." Journal of Sustainable Rural Development 4, no. 2 (November 30, 2020): 201–14. http://dx.doi.org/10.32598/jsrd.4.2.8.
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The purpose of this study is to develop a model for tourism supply chain management in the mountainous forest villages of central Mazandaran. In this research, rural tourism supply chain management processes were detected through a systematic review and the Delphi method. To analyze the data and to build a model, ISM and Micmac methods were employed. The final model shows that knowledge management is the most basic process in the tourism supply chain in the region. This is owing to the great influence of this process and the lack of its strong dependence on other processes. Information management processes, risk, market, service performance, demand, capacity, and customer relationship have a linking role in this model. These parameters have a great influence and a strong dependence on the other parameters of the chain. Financial management is the most dependent process in the tourism chain of the region with a low influence but a high dependence on the other processes. Order management is an autonomous process in the tourism chain of the studied region. Indeed, it has both a low influence and a low dependence on the other processes of the chain.
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Luo, Qinglin, and Sheng Zhong. "Exploring the cooperation-cooperation mode between scenic spots and tourism enterprises under the dual-channel tourism supply chain." MATEC Web of Conferences 355 (2022): 02035. http://dx.doi.org/10.1051/matecconf/202235502035.
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As the two most important nodes in the tourism supply chain, the competition, as well as the cooperation relationship between scenic spots and tourism enterprises, has a profound impact on the healthy development of the tourism industry. In this paper, we establish a dual-channel tourism supply chain model by making many assumptions about the operations of scenic spots and tourism enterprises. According to repeated game theory, we find that there is a certain trigger strategy for equilibrium strategy between scenic spots and tourism enterprises, and the cooperation-cooperation strategy is the optimal choice for scenic spots and tourism enterprises at this time.
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Karadayi-Usta, Saliha, and Seyda SerdarAsan. "A conceptual model of medical tourism service supply chain." Journal of Industrial Engineering and Management 13, no. 2 (May 18, 2020): 246. http://dx.doi.org/10.3926/jiem.3008.
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Purpose: Medical tourism service requires involvement of multiple parties from the service network, however medical tourism is not well studied from a supply chain management perspective. This study suggests a conceptual model of medical tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes.Design/methodology/approach: Triangulation which makes use of literature review, in-depth interviews, and expert evaluations was applied to develop and validate the suggested model. The proposed model is initialized based on the relevant literature. In-depth interviews were used to refine and finalize the model. Expert evaluations ensure the trustworthiness of the model and the business process definitions.Findings: The proposed model uses a nested process structure rather than a one-dimensional supply chain model, where the assistance company maintains an intermediary role between the patient and all the service providers (e.g. medical institutions, transportation, accommodation). Additionally, the conceptual model identifies seven business processes: service design, service recovery management, customer relationship management, supplier relationship management, demand management, capacity and resource management, and service delivery management.Practical implications: The results provide a better understanding of the MTSSC structure and processes, and a recognition of the MTSSC members. The process definitions give the members an idea about their roles in the service design and delivery in practice. Additionally, a better understanding of the system as a whole leads to better process development and control. MTSSC members may shape their organizations internally and supply chain-wide by considering this conceptual model. Moreover, the model acts as a basis for supply chain collaboration decisions.Originality/value: The conceptual model is built upon the theories and practice of medical tourism services, supply chain management, and service operations management. This study contributes to the theory of medical tourism services management by explaining the MTSSC concepts and business processes, and extends existing knowledge.
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JANGKRAJARNG, Varattaya, Sainatee CHERNBUMROONG, and Vimolboon CHERAPANUKORN. "The Impact of Tourism Management on Firm Performance: Chiang Mai Tourism Industry Perspective." Journal of Environmental Management and Tourism 13, no. 8 (December 31, 2022): 2094. http://dx.doi.org/10.14505/jemt.v13.8(64).02.
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Due to the important of tourism industry, the entrepreneurs in tourism supply chain should concern about information sharing in order to increase service quality and the firm performance. However, there is limited study focusing on the impact of information sharing factor toward firm performance especially in tourism sector. This research aims to examined the consistency of structural equation modelling of an impact of information sharing on firm performance for tourism industry. Questionnaires were distributed to 280 participants in tourism industry in Chiang Mai, Thailand. Data were analysed by the analysis of CFA and SEM via LISREL 8.54. The structural equation modelling in information sharing and the performance of tourism industry in Chiang Mai were consistent with empirical data (χ²/df = 2.10, GFI = 0.88, AGFI = 0.98, RMSEA = 0.03, PCLOSE = 0.98, NFI = 0.98, IFI = 0.99 and CFI = 0.97). The SEM results presents that information sharing factor is positively relationship with tourism supply chain, service quality and firm performance variables. Also, Service quality is significant positive impact on Firm performance through information sharing at 0.01. Therefore, tourism supply chain and service quality with considering on information sharing can lead to the increasing of the firm performance.
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Oktaviani, Mega, and Muhammad Asrol. "Supply Chain Performance Analysis and Improvement for Electricity Industry." International Journal of Emerging Technology and Advanced Engineering 12, no. 7 (July 4, 2022): 128–39. http://dx.doi.org/10.46338/ijetae0722_14.
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Electricity is the most basic need for all human activities. Electricity is also a primary need in various sectors, such as industry, households, buildings, and even transportation. The importance of ensuring and sustaining the electricity industry is necessary since it affects the economic, environmental and defence sectors. This study aims to calculate the performance of electricity supply chain in Indonesia to support tourism industry. Data was collected from electricity supply chain business in Batam-Bintan Island, in which known as one of most popular entrance for international tourist in Indonesia. This research resulted there are 13 metrics of SCOR performance attribute need to improve. electricity supply chain in Batam and Bintan organized by four main actors. The result show that the supply chain performance of primary energy was 82.13%, power plant was 76.06%, transmission was 68.97% and distribution unit was 72.82%.