Дисертації з теми "Services offshoring"
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Burjanová, Martina. "OFFSHORING OF BUSINESS, PROFESSIONAL, AND TECHNICAL SERVICES:." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1439.
Повний текст джерелаBals, Lydia. "Sourcing of services : international aspects and complex categories /." Wiesbaden : Gabler, 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016961280&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Повний текст джерелаBaidoo, Emmanuel. "An assessment of the benefits of offshore services to South Africa's economic growth." University of the Western Cape, 2014. http://hdl.handle.net/11394/4210.
Повний текст джерелаThroughout its development, trade has been regarded as a vital component of economic growth and development. Both theoretical and empirical studies consider international trade to be a major determinant of the growth of any economy. International trade in services has been rising ever since trade in services was incorporated into international trade agreements after the Uruguay Round of trade negotiations in 1994. This, coupled with the ever-improving state of technological innovation, has made services trade an important aspect of the development agenda of most countries. However, just like any other endeavour, offshoring of services has both opportunities as well as threats. The study examines two research questions relating to the growth-enhancing impact of South Africa’s exports and imports of services. Firstly, the study examines the contribution of services exports to economic growth in South Africa. Secondly, the study determines the impact that imported services has had on South Africa’s economic growth. In spite of the global rise of trade in services, South Africa’s export of services accounts for only 14 percent of total exports, while the import of services constitutes 20 percent of total imports. Using quarterly time series data for the period 1980 to 2012, the study adopts the ordinary least squares method to estimate the contribution of both exports and imports to output expansion within an aggregation production function setup. The empirical results show that the export of services influences influence South Africa’s economic growth significantly in both the long-run and the short-run. While the relationship is positive in the long-run, it is negative in the short-run. The results also indicate that the import of services significantly and positively affects real output growth in both the long-run and the short-run.
Gutiérrez, Basso Carla [Verfasser], and Johannes [Akademischer Betreuer] Glückler. "Organisationsmodelle von Global Services und Wissenstransfer in Offshoring. Die Fallbeispiele von Chile und Uruguay / Carla Gutiérrez Basso ; Betreuer: Johannes Glückler." Heidelberg : Universitätsbibliothek Heidelberg, 2016. http://d-nb.info/118061643X/34.
Повний текст джерелаSchulz, Christian, and Oleksandra Volianska. "Risk Identification in Offshore Out-sourcing of Services in Small and Medium sized Enterprises." Thesis, Linköpings universitet, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-70952.
Повний текст джерелаKotze, Theo. "The effect of national culture on customer satisfaction in call centres across national borders." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/23069.
Повний текст джерелаDissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
Chatmi, Arbia. "Délocalisation des activités de services : une approche théorique et empirique : une application aux pays en voie de développement." Thesis, Aix-Marseille, 2012. http://www.theses.fr/2012AIXM1081.
Повний текст джерелаThe service offshoring phenomenon is significant, supported by the development of information and communication technologies. But also with the advent of modularization in the production process. This phenomenon consists in the transfer of the realization of one or more modules of a service activity from the country of origin to the host country. Choosing a host country means that this country shows the best country characteristics for the production of the service. Two aspects which are the knowledge intensity and the disintegration degree define the service type. So, the destinations retained depend on the type of the service to offshore. The developing countries strengthen their country characteristics in order to improve their host capacity. These are the crucial country characteristics to receive services and the essential country characteristics for certain type of services. The crucial country characteristics are those that the developing countries should have to be more profitable than the countries of origin. Concerning the essential country characteristics for different type of services, it suggests that some country characteristics advantage certain services depending on their features. That is why our argument is on the offshoring potential of each service activity based on their features. We also try to determine the suited destination for each service type by taking into account the link between the service features and the host country characteristics
Kazan, Ghiwa, and Diana Portela. "The hidden cost of knowledge transfer in the OS strategy from the manager’s lens." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20738.
Повний текст джерелаHansen, Carsten. "Examining political risk in service offshoring strategies." Thesis, Cranfield University, 2015. http://dspace.lib.cranfield.ac.uk/handle/1826/10181.
Повний текст джерелаDaub, Matthias. "Coordination of service offshoring subsidiaries in multinational corporations." Wiesbaden Gabler, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&docl̲ibrary=BVB01&docn̲umber=018963466&linen̲umber=0001&funcc̲ode=DBR̲ECORDS&servicet̲ype=MEDIA.
Повний текст джерелаDaub, Matthias. "Coordination of service offshoring subsidiaries in multinational corporations." Wiesbaden Gabler, 2008. http://d-nb.info/995317992/04.
Повний текст джерелаHopwood, Marsha N. "Effective Strategies for Managing the Outsourcing of Information Technology." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5477.
Повний текст джерелаPüschel, Julia [Verfasser]. "A Task-Based Approach to U.S. Service Offshoring / Julia Püschel." Berlin : Freie Universität Berlin, 2013. http://d-nb.info/1038694973/34.
Повний текст джерелаZagrajczuk-Ray, Anna. "The economy of multinationals : essays on international trade, income inequality and strategies of multinational firms." Thesis, Paris 1, 2016. http://www.theses.fr/2016PA01E013.
Повний текст джерелаThis thesis examines both theoretically and empirically strategies of multinational firms in their various dimensions and evaluates their impact on consumers and workers. The following essays look at MNEs' product expansion choices, their production localization decisions, foreign direct investment strategies (FOI) at the aggregate level and, finally, price discrimination practices on more unequal markets
Weinert, Stephan. "Offshore service centres of multinational companies : conceptual and empirical findings /." Hamburg : Kovač, 2007. http://www.verlagdrkovac.de/978-3-8300-2746-1.htm.
Повний текст джерелаBrandt, Maximilian. "Expanding the Global Footprint Market Entry of Indian Technology Service Companies in Europe /." St. Gallen, 2007. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/02607539002/$FILE/02607539002.pdf.
Повний текст джерелаSalman, Rosine Hanna. "Exploring Capability Maturity Models and Relevant Practices as Solutions Addressing IT Service Offshoring Project Issues." PDXScholar, 2014. https://pdxscholar.library.pdx.edu/open_access_etds/1843.
Повний текст джерелаBryborn, Sofia, and Marcus Jantell. "A guide for IT companies in Sweden: How to succeed in the offshoring business." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-493.
Повний текст джерелаThis thesis focuses on how companies in Sweden should manage the processes of offshore outsourcing IT services to low-cost locations, but also how they should manage the planning and accomplishment to achieve their goals and the expected result in a good way. The thesis states that companies in Sweden need to put a lot of effort into planning and research considering potential location and vendor. Different aspects and phases of the offshoring processes will be stated, discussed and analyzed concerning a fictive
company called AbcIT. A visualization of internal strengths and weaknesses as well as external opportunities and threats is presented by a SWOT analysis regarding offshore outsourcing of IT-services to India.
Denna uppsats fokuserar på hur företag i Sverige skall gå tillväga när de överväger offshore outsourcing av IT-tjänster till lågkostnadsländer, hur de ska genomföra planeringsarbete och genomförande för att på bästa sätt uppnå både mål och resultat. I uppsatsen konstateras att företag i Sverige behöver lägga stor vikt vid planering och förundersökning av framtida område och affärspartner. Olika faktorer och delar av offshoringprocessen tas upp, diskuteras och analyseras med hjälp av det fiktiva företaget AbcIT. En SWOT-analys visualiserar interna styrkor och svagheter samt externa möjligheter och hot vid offshore outsourcing av IT-tjänster till Indien.
Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.
Повний текст джерелаChoksy, Umair Shafi. "Resilience in adverse economy and upgrading in global value chains : insights from small software firms in Pakistan." Thesis, University of Manchester, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.697746.
Повний текст джерелаJanasová, Barbora. "Využití center sdílených služeb v účetnictví." Doctoral thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-202334.
Повний текст джерелаGooris, Julien. "The impact of host-country environment and home-host country distance on the configuration of international service activities." Doctoral thesis, Universite Libre de Bruxelles, 2013. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209404.
Повний текст джерелаThe first paper studies the country-specific determinants of the interdependent choices of destination and governance model in the global sourcing of services. I explore the simultaneity of these decisions and I jointly estimate their determinants using implementation-level data. Derived from comparative advantages, host-country uncertainty and the global dispersion of tasks, I present three classes of factors driving global sourcing configurations: resource arbitrages, host-country risk and communication barriers. Empirical results confirm that locations with resource or capabilities advantages specific to services – low labour cost, education and labour supply – attract more offshoring activities. However the pursued resource advantages differ depending on the governance model. Country attractiveness for captive implementations presents a higher positive sensitivity to the education-intensive resources, while outsourcing strategies have a greater cost-cutting orientation coming from labour cost arbitrages. Furthermore, the risks inherent to the host-country, in the form of weak formal institutions and inexperience in the destination, have the dual effect of deterring location attractiveness, while they foster the adoption of the outsourcing model compared to the captive one. Communication barriers coming from geographic distance, cultural and linguistic differences have the simultaneous effect of discouraging global sourcing in those locations while, to overcome these constraints, firms favor higher integration with the use of captive models.
This second paper further explores the mechanisms through which home-host country distances affect the choice of governance mode in service offshoring. Using a Transaction Cost Economics approach, I explore the comparative costs of the hierarchical and contractual models to show that different dimensions of distance (geographic, cultural and institutional), because they generate different types of uncertainties, impact offshore governance choices in different ways. Empirical results confirm that, on the one hand, firms are more likely to respond to internal uncertainties resulting from geographic and cultural distance by leveraging the internal controls and collaboration mechanisms of a captive offshore service center. On the other hand, they tend to respond to external uncertainties resulting from institutional distance by limiting their foreign commitment and leveraging the resources and local experience of third party service providers. Finally, I find that the temporal distance component (time zone difference) of geographical dispersion between onshore and offshore countries plays a dominant role over the spatial distance component.
The third section then concentrates on the impact of the institutional environment (regulative) on international sourcing activities. To exploit country-specific advantages, firms that source activities from abroad are forced to integrate the institutional environment into the choice not only of host-country, but also of governance model for their offshore activities. Considering inefficient institutions as drivers of transaction costs, this conceptual paper explores the impact of the host-country regulative environment in the interdependent decisions of country selection and governance model (captive or outsourcing) in firms’ global sourcing strategies. I consider two classes of assets: transferred assets for knowledge/information flows, and local assets sourced from the host location. I show that each class involves specific institutional risks for offshoring practices. In turn, because of the different institutional exposures of the captive model and the outsourced one, the institutional risks associated with transferred and local assets have different implications for the choice of governance model. Firms react to institutional risks relative to transferred assets by internalizing their activity, but they bypass inefficient institutions for local assets using outsourcing. Based on the interaction of the institutional risks relative to each class of assets, I then obtain sufficient conditions that give the firm-optimal combinations of country selection and governance model.
The last section studies how firm-level and country-level risks affect the scope of the process operated in the foreign unit. To prevent appropriation hazard for proprietary content, firms choose a particular disaggregation of the value chain. We argue that, in response to the lack of control offered by internalization and the lack of protection provided by host-country institutions for protecting proprietary content, firms reduce the scope of their activities. In other words, they exploit existing complementarities between the tasks of their value chain using a higher disaggregation of their process and therefore reducing appropriation value for outsiders. Based on a sample of 750 international sourcing projects, regression results on the scope of offshore activities confirm that firms prefer to source discrete tasks rather than entire processes when they lack the protection of internalization and external institutions. In addition, experience modifies these relationships. On the one hand, inexperienced firms do not rely on this slicing mechanism to prevent the loss of control implied by an outsourcing model. On the other hand, the effect of weak institutional protection is perceived as more stringent for inexperienced firms. When host-country institutions are deficient, these firms, compared to the experienced ones, have a higher propensity to operate discrete tasks rather than entire processes.
Doctorat en Sciences économiques et de gestion
info:eu-repo/semantics/nonPublished
Klímová, Barbora. "Centrum sdílených služeb jako forma sourcingu." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-199259.
Повний текст джерелаRamírez, Herrera Rodrigo Eduardo. "La naturaleza jurídica de la externalización (outsourcing) de procesos de conocimiento como contrato unitario relacional." Doctoral thesis, Universidad de Alicante, 2014. http://hdl.handle.net/10045/62415.
Повний текст джерелаPore, Anand. "Determinants of the mode of offshoring of services by large US corporations role of service characteristics, firm capabilities, strategic motives, and concerns /." 2010. http://hdl.rutgers.edu/1782.2/rucore10002600001.ETD.000052192.
Повний текст джерелаMilev, Idaki. "Does South Africa have the potential to emerge as an attractive outsourcing-offshoring destination for information and technology services?" Master's thesis, 2012. http://hdl.handle.net/10071/5174.
Повний текст джерелаAo passar por tempos económicos tempestuosos na última década, a industria global de informação, telecomunicações e tecnologias encontra-se em processo de reestruturação e as nações de baixos rendimentos convertem-se nos maiores fornecedores nela. A presente investigação visa avaliar a atracção da África do Sul como lugar de outsourcing para os serviços IT. A ideia da investigação surge do estudo preliminar do tema. Como resultado tornou-se claro que o tema não está ainda bem desenvolvido. Eis porque a investigação é de exploração) pelo seu carácter, onde os estudos de campo e a colheita de dados são os principais elementos edificadores nas propostas teóricas. A presente investigação sublinha o conceito da prática de outsourcing, as respectivas vantagens e limitações, bem como a motivação das empresas de implantação da estratégia de internacionalização. A análise macroeconómica ilustra as respectivas tendências que influem na apresentação do sector IKT na África do Sul e nos factores que formam a competitividade nacional. Para confirmar a validez dos resultados, as posições de três companhias IT locais foram recolhidas sob a forma de entrevistas aprofundadas. Com base em constatações anteriores foi elaborada una recomendação geral sobre a atracção da África do Sul. O estudo sugere, assim, que África do Sul tem potencial para emergir como uma localização atractiva para outsourcing de serviços de TI (Tecnologias de Informação). O estudo visa atrair a atenção tanto dos cientistas como dos círculos de negócio e servir de preâmbulo para as futuras investigações mais amplas.
Pranto, Samuel Nuno da Conceição Catarino do. "O Outsourcing de serviços IT: nearshoring vs. offshoring." Master's thesis, 2017. http://hdl.handle.net/10316/82465.
Повний текст джерелаO presente trabalho tem como tema principal o Outsourcing de Serviços em IT e posterior análise de qual o método de entrega com base na proximidade, se através de entrega via nearshoring, se através de entrega via offshoring, que possa vir a ser adotado neste cenário. O estudo realizado foi do tipo quantitativo, com recurso a inquéritos não presenciais, onde se recolheram informações de um público alvo pertencente ao sector das Tecnologias de Informação. Tem como objetivo determinar os antecedentes da “Attitude Towards Outsourcing” bem como os seus consequentes.O estudo deste tópico justifica-se pela necessidade de compreender, de uma maneira mais profunda, quais são os drivers que influenciam a tomada de decisão de um profissional quando se depara com necessidade de fazer outsourcing de serviços, na área da tecnologia da informação. Este método de entrega de trabalho, pode trazer vantagens para a instituição quer de caráter estratégico, económico e de concentração de recursos nas atividades centrais da instituição, bem como através da partilha de risco com entidades externas. Por outro lado, as desvantagens prendem-se com a perda de controlo na(s) atividade(s) a serem sub contratadas, custos imprevistos ou abuso de posição por parte do(s) fornecedor(es). Há que ter em conta ainda que o local da entrega dos serviços sub contratados poderá também influenciar positivamente ou negativamente a decisão, tendo em conta que em regime de nearshoring existem várias vantagens, enquanto que, quando a entrega é feita em offshoring para além do preço não terá mais vantagens diretamente associadas.Feita uma cuidada análise estatística dos resultados obtidos constatou-se que os fatores que antecedem a “Attitude Towards Outsourcing” são a “Estratégia”, os “Fornecedores de Serviços” e a “Confiança dos Fornecedores” e como consequência da primeira temos a “Behavioural Intention face a Nearshoring vs. Offshoring”. A escala utilizada foi adaptada do trabalho feito por Bandeira (2009) e Mozzini (2011), e esta assenta em várias teorias nomeadamente em teorias de âmbito económico, social e de ação racional. Quanto ao lado inovador deste trabalho, destaca-se o facto de o modelo usado usar a “Attitude Towards Outsoucing” para testar as hipóteses associadas à decisão do Outsoucing em IT.
This dissertation has as its main topic the Outsourcing of IT Services and subsequent analysis of the delivery method based on proximity, examining if the work would be delivered through a nearshoring model or via an offshoring one. This study was done based on a quantitative method, where the extensive use of questionnaires was applied. The target of these questionnaires is represented by professionals who belong to the IT sector. It has as its main objective to determine the antecedents of the “Attitude Towards Outsourcing” as well as their consequents. The study of this topic is justified by the need of further understanding of what drives and influences the decision taking of an IT professional when confronted with the need to outsource IT services. The outsourcing decision could bring advantages to the institution such as strategical, economical, concentration of own resources in core activities and risk sharing with external activities. On the other hand, the disadvantages could be loss of control of the activities that were outsourced, unforeseen costs or even abusive supplier behavior. Besides the above, the work location of the IT services being delivered, could also influence positively or negatively the overall outcome of the outsourcing decision. On one hand, taking in consideration that the nearshore delivery has several associated advantages, on the other hand the offshore delivery, besides the lower overall cost could hardly have anything else to offer.After going through a thorough statistical analysis, it can be concluded that the factors that antecede the attitude towards Outsourcing are the Strategy, Service Suppliers and Supplier Trust. As a consequence of the first we have the Behavioral Intention facing a Nearshoring vs. Offshoring scenario. The model used in this study was an adaptation based on the work done by Bandeira (2009) e Mozzini (2011) and overall it relies on several theories such as economic, social theories and the Theory of Reasoned Action. The innovative part of this work is the use of a unique model that relies on the use of the “Attitude Towards Outsourcing” to evaluate the hypothesis that are related to the decision of Outsourcing within the IT.
Martschenko, Lena. "Nearshore IT sourcing for small- and medium-sized enterprises : an exploratory study of Swiss SMEs sourcing from Russian and Ukraine /." 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017050624&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Повний текст джерелаSmith, Andrew J. "'Monday will never be the same again': the transformation of employment and work in a public-private partnership." 2012. http://hdl.handle.net/10454/6195.
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