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1
Zhang, Jian. "The Current Situation and Prospect of Sports Service Industry in China under New Situations." Applied Mechanics and Materials 644-650 (September 2014): 6015–18. http://dx.doi.org/10.4028/www.scientific.net/amm.644-650.6015.
Повний текст джерелаАнотація:
Sports service industry is an important part of sports industry and the development level of sports service industry and its degree is an important maturity sign of sports industry. Since the 1990s,half of the developed countries, such as Europe and America, sports service industry output value has exceeded the total output value of the sports industry, and Chinese sports service industry added value will not increase the value of the sports industry to 20%, accounting third of industrial added value about 0.3%, compared with the developed countries, there is a big gap, but in turn, it also indicates that Chinese sports service industry has a larger space for development and potential. Third Plenary Session of eighteen and eighteenth explicitly proposed to "promote the service industry especially the modern service industry development and growth" sports services as a fundamental part of modern service industry, is bound to usher in an unprecedented development. Based on this, the objective and comprehensive description of the current status of sport-based development of Chinese service industry, the development situation of Chinese future prospects sports service industry, and strive to provide an objective and detailed basic data for the relevant decision-making authorities, the development of rational and effective policies and measures to promote scientific development of Sports Service better and faster.
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Park, Chan-Kwon, and Chae Bogk Kim. "Performance, Service Satisfaction in Medical Service Failure Situation." Academy of Customer Satisfaction Management 21, no. 1 (April 30, 2019): 37–71. http://dx.doi.org/10.34183/kcsma.21.1.3.
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3
LUTHER, MARKO, YUSUKE FUKAZAWA, MATTHIAS WAGNER, and SHOJI KURAKAKE. "Situational reasoning for task-oriented mobile service recommendation." Knowledge Engineering Review 23, no. 1 (March 2008): 7–19. http://dx.doi.org/10.1017/s0269888907001300.
Повний текст джерелаАнотація:
AbstractWe study the case of integrating situational reasoning into a mobile service recommendation system. Since mobile Internet services are rapidly proliferating, finding and using appropriate services require profound service descriptions. As a consequence, for average mobile users it is nowadays virtually impossible to find the most appropriate service among the many offered. To overcome these difficulties, task navigation systems have been proposed to guide users towards best-fitting services. Our goal is to improve the user experience of such task navigation systems making them context-aware (i.e. to optimize service navigation by taking the user's situation into account). We propose the integration of a situational reasoning engine that applies classification-based inference to qualitative context elements, gathered from multiple sources and represented using ontologies. The extended task navigator enables the delivery of situation-aware recommendations in a proactive way. Initial experiments with the extended system indicate a considerable improvement of the navigator's usability.
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Sivamani, Saraswathi, Kyunghun Kwak, and Yongyun Cho. "A Study on Intelligent User-Centric Logistics Service Model Using Ontology." Journal of Applied Mathematics 2014 (2014): 1–10. http://dx.doi.org/10.1155/2014/162838.
Повний текст джерелаАнотація:
Much research has been undergone in the smart logistics environment for the prompt delivery of the product in the right place at the right time. Most of the services were based on time management, routing technique, and location based services. The services in the recent logistics environment aim for situation based logistics service centered around the user by utilizing various information technologies such as mobile devices, computer systems, and GPS. This paper proposes a smart logistics service model for providing user-centric intelligent logistics service by utilizing smartphones in a smart environment. We also develop an OWL based ontology model for the smart logistics for the better understanding among the context information. In addition to basic delivery information, the proposed service model makes use of the location and situation information of the delivery vehicle and user, to draw the route information according to the user’s requirement. With the increase of internet usage, the real-time situations are received which helps to create a more reliable relationship, owing to the Internet of Things. Through this service model, it is possible to engage in the development of various IT and logistics convergence services based on situation information between the deliverer and user which occurs in real time.
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Yau, S. S., H. Davulcu, S. Mukhopadhyay, D. Huang, H. Gong, P. Singh, and F. Gelgi. "Automated Situation-Aware Service Composition in Service-Oriented Computing." International Journal of Web Services Research 4, no. 4 (October 2007): 59–82. http://dx.doi.org/10.4018/jwsr.2007100103.
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Rui, Xi Jie, and Hua Bai. "The Monitoring System on the Security Situation in Service Area Operations of Expressway Based on the Neural Network Expert System." Applied Mechanics and Materials 97-98 (September 2011): 919–24. http://dx.doi.org/10.4028/www.scientific.net/amm.97-98.919.
Повний текст джерелаАнотація:
Given the necessity for monitoring security situation in operations of expressway service area, the feasibility of building intelligent monitoring system based on neural network expert system was explored. The study has revealed that: the security situation in service-area operations consists of safety situations of every service subsystem in the area; and the safety situations of every service subsystem were, in turn, determined by the busy degree of every service, the higher level of busyness means the worse security situation in operations. According to this, the variables to measure the states of safety situations in every service subsystem were constructed; Based on these variables, the neural network expert system for evaluating and monitoring the general safety states in service area operations was built; Such a neural network expert system has been successfully trained with the samples and data given by the field experts, which accordingly makes it clear the system is feasible.
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Sang-Lin Han and 안명아. "Service Justice and Mediating Effect of Service Authenticity in Service Recovery Situation." Journal of Consumption Culture 19, no. 1 (March 2016): 49–73. http://dx.doi.org/10.17053/jcc.2016.19.1.003.
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Cernada, George P., A. K. Ubaidur Rob, Sara I. Ameen, and Muhammad Shafiq Ahmad. "A Situation Analysis of Public Family Planning Service Delivery in Pakistan." International Quarterly of Community Health Education 14, no. 1 (April 1993): 21–52. http://dx.doi.org/10.2190/wlw2-0app-bjbk-tf5c.
Повний текст джерелаАнотація:
A nationally representative sample of 8 percent of the Government of Pakistan's primary family planning service facilities, the Family Welfare Centres (FWC), was carried out at the request of the Ministry of Population Welfare in mid-1992. The “situation analysis” approach used involved: 1) observation and inventory of services, facilities, supplies and record keeping reviews; 2) observation of interaction between service providers and FP clients at FWC's; 3) interviews with service providers; and 4) exit interviews with FP clients after service provision. This one-day on-site observation by teams of three interviewers provided a unique overview and baseline assessment of the availability of services, the staff functioning and the quality of service. Significant findings include a low caseload, inadequacies of facilities, some stockouts, lack of educational materials, insufficient outreach, unnecessary medical and social barriers to providing contraception as well as in some cases insufficient information to clients about contraindications to contraceptive usage and possible side-effects. The need to bolster in-service training and supervision is emphasized.
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Xing, H. Q., and D. Y. Hou. "SEMANTIC CONTEXT-BASED ON-DEMAND SERVICE MODEL FOR LAND COVER CHANGE DETECTION." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XLII-4/W20 (November 15, 2019): 97–100. http://dx.doi.org/10.5194/isprs-archives-xlii-4-w20-97-2019.
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Abstract. Land cover change (LCC) detection is widely used in many social-benefit areas, such as land cover updating, sustainable development and geographical situation monitoring. With the development of Web Services and cloud computing, a number of remote sensed algorithms and models have been published as web services. An on-demand service is urgent to be generated by compositing a sequence of atomic services, according to different situations. Context information plays an important role in automatic service composition. Traditional context information models mainly focus on service only, and ignore the relationships among users and services. To address this problem, we introduce the service context and user context into the context information. OWL-SC and OWL-UC are then proposed by extending the traditional service description model (i.e., OWL-S). Finally, a context-aware on-demand service model for LCC detection is built to realize service composition and optimization.
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Mounir, Achouri, Alti Adel, Derdour Makhlouf, Laborie Sébastien, and Roose Philippe. "A New Two-Level Clustering Approach for Situations Management in Distributed Smart Environments." International Journal of Ambient Computing and Intelligence 10, no. 2 (April 2019): 91–111. http://dx.doi.org/10.4018/ijaci.2019040107.
Повний текст джерелаАнотація:
In the field of smart environments, many devices and multimedia-oriented connected objects have gained a significant attention in recent years. There is a critical need to offer to users flexible and efficient service selection among a large set of candidates based on their surrounding environments, the user's current needs and situations. This article aims to provide a new Generic Context-aware Profile ONTOlogy (GCxPOnto) for a semantic description of heterogeneous profiles with a situations management facility related to smart environments. Based on the GCxPOnto ontology model, a two-layered architecture was proposed. It includes a local server with a sematic profile modeling and a central Cloud that provides efficient situation management and good scalability. This article is divided into three phases: profile clustering, situation management, and multimedia information dissemination related to smart services. The experimental results show a good response time and an enhanced situational accuracy.
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Bsoul-Kopowska, Magdalena. "Social Awareness and Responsibility in Context of Polish Service Companies." System Safety: Human - Technical Facility - Environment 3, no. 1 (May 1, 2021): 268–79. http://dx.doi.org/10.2478/czoto-2021-0028.
Повний текст джерелаАнотація:
Abstract Companies operating on the market have to cope with a variety of crisis situations which may adversely affect their development and jeopardise the achievement of their objectives. A crisis situation may, on the one hand, have a negative impact on the development of the company, but, on the other hand, it may provide a stimulus and have a constructive effect on its functioning. One of the factors influencing the ability to function of a business, including crisis situations, is its organisational culture. Therefore, a company responding to the situation should assess the conditions both in its environment and inside it and verify the artefacts, the system of values and the main principles that are the basis for building an organisational culture. Many companies that are dealing with a crisis situation decide to undertake a conscious process of cultural transformation. However, it requires the management to take appropriate actions and the time of a crisis situation is a test for many companies – whether in such a difficult moment something can still be done with the organisational culture, or whether the entrepreneurs can only wait for its inevitable impact on the functioning of the company. The subject of this article is the impact of a crisis situation on changes occurring within the organisational culture. The study attempts to evaluate the role of organizational culture in crisis situations based on the current state of knowledge and crisis events related to COVID-19.
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Raka Sukawati, Tjokorda Gde. "Hospital Brand Image, Service Quality, and Patient Satisfaction in Pandemic Situation." JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) 10, no. 2 (July 24, 2021): 119–27. http://dx.doi.org/10.18196/jmmr.v10i2.12230.
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The aim of this research was to analyze the effect of hospital brand image, service quality, and patient satisfaction on hospital service users in Denpasar, Bali. This study was conducted during the current pandemic. This study aimed at testing the important mediation role of service quality in relation to hospital brand image on patient satisfaction. This study took the research samples of 81 respondents who used medical services at hospitals in Denpasar. The simple random sampling technique was used to collect the data. The hypothesis test results show that hospital brand image positively, significantly influences patient satisfaction. Hospital brand image positively, significantly influences service quality. Service quality positively, significantly influences patient satisfaction.
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Ćorić, Dubravka Sinčić. "Factors Influencing Organisational Buying Decisions in the Manufacturing Industry: Are Products and Services Procurement Different?" Zagreb International Review of Economics and Business 24, no. 1 (May 1, 2021): 99–111. http://dx.doi.org/10.2478/zireb-2021-0005.
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Abstract The paper explores factors influencing services procurement decision-making of manufacturing companies, and compares it to factors influencing products procurement decision-making. Data were gathered by survey among manufacturing companies and analysed by using exploratory factor analysis. The comparison between factors influencing services procurement and factors influencing products procurement is made by content analysis. Results prove that six distinct factors influence manufacturing companies when making services procurement decisions: interdepartmental communication, trust in service provider, service provider flexibility, buyer’s price sensitivity, top management support, and service provider competence. When compared to products procurement situation, it can be observed that some of the factors are influential in both purchasing situations, whereas other factors are not similarly important in both purchasing situations. The paper offers an insight to factors influencing buying decisions of manufacturing companies, that can help selling companies to better understand the differences in procurement processes of manufacturing companies in two buying situations: products procurement vs. services procurement.
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Teng, Rui, Toshikazu Sakano, and Yoshinori Suzuki. "Instantaneous Networking Service Availability for Disaster Recovery." Applied Sciences 10, no. 24 (December 17, 2020): 9030. http://dx.doi.org/10.3390/app10249030.
Повний текст джерелаАнотація:
Networking services may be broken down in a disaster situation while people in the disaster area(s) strongly demand networking services for both communication and information sharing among users. This requires the fast restoration of networking services to fulfil the demand–supply gap. Although there are a number of studies on restoring communication and networking in disasters, few studies have explicitly examined the service availability during the temporary and partial recovery process of network restoration. From the perspective of users in the disaster area, it is important to be able to communicate or share information with people whenever they want/need to do so. Therefore, partial and local recovery of the networking services also plays an important role for improving service availability in the disaster situations. To assess the restoration effectiveness of networking services with a measure of user satisfaction level, we propose to use instant networking service availability (I-NSA), a novel metric, and we examine the effectiveness of networking service restoration solutions using the metric. I-NSA allows us to clearly express the instant availability of networking services that drastically changes with the elapsed time from the disaster occurrence in disaster areas. This paper examines the effective improvement of I-NSA when Local-and-Instant Clouds (LI-Clouds) are applied to the disaster situation. LI-Cloud has been designed and practically developed to provide deployable networking services to users. We verify that LI-Cloud enables significant improvement on the I-NSA performance in the fast restoration of networking services.
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Kersan-Škabić, Ines. "Services in Global Value Chains – An Insight into the Current Situation in the EU Member States." Drustvena istrazivanja 31, no. 1 (April 6, 2022): 63–87. http://dx.doi.org/10.5559/di.31.1.04.
Повний текст джерелаАнотація:
Global value chains (GVCs) consist of many production processes and phases/tasks that take place in different countries. The studies of the global value chains are mainly focused on manufactured products, often neglecting the role of services. In this paper, the emphasis is on the service sector, trade in services and the measurement of their participation in GVCs in the EU member states. There are four different ways, "modes of supply", to deliver services from a producer to the final customer. Official statistics include some of these modes, whereas some are hidden within the manufacturing process. According to the descriptive statistics analysis and presented data employed, it is clear that services trade is undervalued; services represent the majority of value added in the EU's GDP, but less than half of foreign trade; domestic value added in the service sector is higher than in manufacturing, which indicates the importance of domestic resources in the creation and export of services. EU industries are highly serviced and, interestingly, services contribute to more than 30 per cent of manufacturing production, with a higher share of foreign services.
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Filjar, Renato, Gordan Jezic, and Maja Matijasevic. "Location-Based Services: A Road Towards Situation Awareness." Journal of Navigation 61, no. 4 (October 2008): 573–89. http://dx.doi.org/10.1017/s0373463308004864.
Повний текст джерелаАнотація:
With the widespread use of mobile devices and increased demand for mobile services, Location-Based Services (LBS) represent a promising addition to service offerings of network operators as well as third-party service providers. Based on long-term research in LBS, our group has proposed a generic Enhanced LBS Reference Model (ELRM), which describes the concept, the architecture and the functionalities of the LBS. In addition, an evolutionary information process has been identified within the LBS, that represents knowledge maturity from position awareness to situation awareness. Both the ELRM and the information evolution process in LBS are presented in this article and illustrated by a case study within the framework of the 3GPP-standardised IP Multimedia Subsystem (IMS). This case-study emphasises the opportunities for navigation- and LBS-related solutions development provided by modern telecommunication technologies.
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Choi, Woochul, Bongjoo Jang, Intaek Jung, Hongki Sung, and Younmi Jang. "Evaluation of Preferences for a Thermal-Camera-Based Abnormal Situation Detection Service via the Integrated Fuzzy AHP/TOPSIS Model." Applied Sciences 13, no. 20 (October 23, 2023): 11591. http://dx.doi.org/10.3390/app132011591.
Повний текст джерелаАнотація:
Research related to thermal cameras, which are major control measures, is increasing to overcome the limitations of closed-circuit television (CCTV) images. Thermal cameras have the advantage of easily detecting objects at night and of being able to identify initial signs of dangerous situations owing to changes in temperature. However, research on thermal cameras from a comprehensive perspective for practical urban control is insufficient. Accordingly, this study presents a thermal camera-based abnormal-situation detection service that can supplement/replace CCTV image analysis and evaluate service preferences. We suggested an integrated Fuzzy AHP/TOPSIS model, which induces a more reasonable selection to support the decision-making of the demand for introducing thermography cameras. We found that developers highly evaluated services that can identify early signs of dangerous situations by detecting temperature changes in heat, which is the core principle of thermography cameras (e.g., pre-fire phenomenon), while local governments highly evaluated control services related to citizen safety (e.g., pedestrian detection at night). Clearly, while selecting an effective service model, the opinions of experts with a high understanding of the technology itself and operators who actually manage ser-vices should be appropriately reflected. This study contributes to the literature and provides the basic foundation for the development of services utilizing thermography cameras by presenting a thermography camera-based abnormal situation detection service and selection methods and joint decision-making engagement between developers and operators.
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Um, Taehyee, Taekyung Kim, and Namho Chung. "How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?" Sustainability 12, no. 12 (June 23, 2020): 5119. http://dx.doi.org/10.3390/su12125119.
Повний текст джерелаАнотація:
To gain competitive advantages and sustainable service innovation, hotels are considering artificial intelligence technologies (AI), including robots, kiosks for service automation and chatbots. However, due to the change of the service process and unfamiliar communication interface, hotel customers may have difficulties in adopting the new change. In this paper, we tried to find out if the failure of AI-based services would affect customers’ perception. For this, we designed the experiment by separating AI (i.e., chatbot) services and self-service technology (SST, i.e., pad) services and service failures and successful cases, respectively. As a result, SST showed more positive perceptions and revisit intention in the successful service situation. The service failure situation showed no differences between chatbot and SST. In addition, novelty and the need for interaction characteristics of customers showed significant differences between groups in terms of service success and failure, respectively. Additionally, we explored negative word-of-mouth (WOM) to learn further effects by service failures and successes.
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Grigoriadis, Christos, Romain Laborde, Antonin Verdier, and Panayiotis Kotzanikolaou. "An Adaptive, Situation-Based Risk Assessment and Security Enforcement Framework for the Maritime Sector." Sensors 22, no. 1 (December 29, 2021): 238. http://dx.doi.org/10.3390/s22010238.
Повний текст джерелаАнотація:
Maritime processes involve actors and systems that continuously change their underlying environment, location and threat exposure. Thus, risk mitigation requires a dynamic risk assessment process, coupled with an adaptive, event driven security enforcement mechanism, to efficiently deal with dynamically evolving risks in a cost efficient manner. In this paper, we propose an adaptive security framework that covers both situational risk assessment and situational driven security policy deployment. We extend MITIGATE, a maritime-specific risk assessment methodology, to capture situations in the risk assessment process and thus produce fine-grained and situation-specific, dynamic risk estimations. Then, we integrate DynSMAUG, a situation-driven security management system, to enforce adaptive security policies that dynamically implement security controls specific to each situation. To validate the proposed framework, we test it based on maritime cargo transfer service. We utilize various maritime specific and generic systems employed during cargo transfer, to produce dynamic risks for various situations. Our results show that the proposed framework can effectively assess dynamic risks per situation and automate the enforcement of adaptive security controls per situation. This is an important improvement in contrast to static and situation-agnostic risk assessment frameworks, where security controls always default to worst-case risks, with a consequent impact on the cost and the applicability of proper security controls.
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Hansen, Helle Cathrine, and Erika Gubrium. "Activating the person in the changing situation." Journal of Comparative Social Work 16, no. 1 (October 11, 2021): 61–84. http://dx.doi.org/10.31265/jcsw.v16i1.373.
Повний текст джерелаАнотація:
For several decades, the turn towards labour activation has dominated European social work and social work institutions. While social work research and practice focused on labour activation have long considered “the person in the situation”, exploring the service users’ experiences at specific moments and contexts in time, we argue that labour activation is an ongoing process involving a complex interplay of factors (structural, social, personal), and that these are shaped by changes and ruptures throughout a person’s life course. Furthermore, the changing situation is not an objective fact, though its meaning is actively constructed by the service user. Asking how participants in a labour activation programme subjectively make meaning of their activation experiences, with reference to changing personal histories and institutional encounters over time, we shift the focus from social work’s emphasis on “the person in the situation”, and we open the concept to include “the person in the changing situation” to help enable a more dynamic analysis of the activation process. The concept accounts for the interaction between subjective meaning making and institutional structures and offers, as these change over time. The study is based on fieldwork in the Norwegian labour and welfare services (NAV). We present three participants in the Norwegian Qualification Programme as illustrative cases, each with distinct profiles, to illustrate how service users actively refer to changing situations – as these are shaped by time, biography and institutional movement – when making meaning of their labour activation experiences. The findings have implications for social work research and practice, as matters of biography, timing and life course trajectories must be accounted for to gain a more accurate picture of the labour activation experience. A consideration of institutional and life course change also offers a better professional understanding of the complexity of lived experiences when working with service users, potentially enabling a more effective practice.
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Gordeeva, Ekaterina. "SITUATIONAL AND ENVIRONMENTAL APPROACH TO DESIGNING OF THE DEVELOPMENT OF AESTHETIC CULTURE OF EMPLOYEES OF INTERIOR MINISTRY OF RUSSIA." Applied psychology and pedagogy 6, no. 2 (April 1, 2021): 51–69. http://dx.doi.org/10.12737/2500-0543-2021-6-2-51-69.
Повний текст джерелаАнотація:
The relevance of the topic under study is due to the fact that at present, the requirements imposed by society and the state to the level of cultural development of an employee of the internal affairs bodies have indicated the need to develop his aesthetic culture. Analysis of the results of research in the field of legal education, is devoted to the study of the phenomenon of the educational environment ATS as a subsystem of vocational service environment showed that it is aesthetically developing enabling incentives and substantial procedural opportunities for the development of aesthetic culture of police officers and has not only normative, but also ethical and aesthetic properties: meaning-generating and value-oriented context of professional and service (educational) activities, empathic relationships and hermeneutic communication of employees. Based on the situational-environmental approach (N. V. Khodyakova), 4 types of aesthetic-developing situations and the corresponding levels of aesthetic culture of employees are identified: 1) the situation of aesthetic perception (adaptive level); 2) the aesthetic-praxeological situation (selective level); 3) the situation of aesthetic communication and the formation of personal aesthetic assessment (reflexive level); 4) the situation of aesthetic creativity and self-change (creative level). Situational and environmental design is defined as the selection and combination of components of the professional and service environment (incentives and opportunities for the development of aesthetic culture), corresponding to the progressive change in the types of aesthetically developing situations. A consistent change in the type of situation determines the dynamic model of the process of developing the aesthetic culture of the Department of Internal Affairs employees. In accordance with the structural model of the aesthetic culture of the officials and the dynamic model of the process of its formation is defined five groups of criteria and indicators to differentiate officers at different levels of development of aesthetic culture. The process of development of aesthetic culture of police officers during the formative experiment was designed in the form of sequential development officers of educational situations. The study was conducted using a questionnaire (the author's questionnaire), testing (the test "Value orientations" M.Rokich), the method of expert assessments. The data obtained as a result of the study confirm the model of situational and environmental development of the aesthetic culture of police officers.
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Naira Gvedashvili, Naira Gvedashvili. "THE CONFLICT SITUATION AND ITS MANAGEMENT FEATURES." Economics 105, no. 1-2 (March 22, 2023): 118–28. http://dx.doi.org/10.36962/ecs105/1-2/2023-118.
Повний текст джерелаАнотація:
A conflict situation arises because of the difference in individuals’ motivations; due to limited resources; the obsolescence of a organizational structure; a blurred separation of rights and duties; a low level of professional training of subordinates; the uncertainty of prospects; Unfavorable working conditions, etc. In order to create a healthy climate, it is necessary to prevent and resolve conflicts, not to allow industrial conflict to turn into personal conflicts, which are much more difficult to resolve. We consider the conflict not only as a cause of destruction, but also in positive terms. In particular, conflicts in the field of tourism and service helps managers to identify negative, hindering factors of activity, studiy gives recommendations on how a company should improve tourism activities, communicate with travelers, increase the quality of offered services, etc. In general, conflict can be both functional and dysfunctional. The outcome of conflicts depends on how professionally the leader will direct them in the desired direction. Keywords: conflict prevention, Active Participation Strategies, conflict forecasts, assessment of conflict functional directions, Adjusting and Managing Client Expectations in the field of tourism and service.
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Musil, Carol, McKenzie Wallace, and Alexandra Jeanblanc. "Service Need Utilization and Unmet Service Needs of Grandmothers Living With or Raising Grandchildren." Innovation in Aging 4, Supplement_1 (December 1, 2020): 608. http://dx.doi.org/10.1093/geroni/igaa057.2057.
Повний текст джерелаАнотація:
Abstract This study explores the service need utilization and unmet service needs of a nationwide sample of 284 grandmothers living with/raising grandchildren, and the relationships with service use/need, perceived stress, reward, and appraisals of their current living environment for themselves and their grandchildren. Participants were asked whether they currently used, had unmet need for, or did not need 25 different support services, including babysitting, financial assistance, legal assistance, family therapy/communication, among others. Overall, 89.5% (N=255) were receiving at least 1 service (mean = 3.4, range 0-18), and 89.1% (N=253) reported having at least 1 unmet service need (7.4, range 0-23). Receiving services was positively correlated with psychosocial resources, but not with appraisals of stress, reward, or living situation. Unmet service needs were inversely correlated with psychosocial resources, reward, and appraisals of living situation. Implications of these varying patterns will be discussed. Part of a symposium sponsored by the Grandparents as Caregivers Interest Group.
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Ostrom, Amy, and Dawn Lacobucci. "Consumer Trade-Offs and the Evaluation of Services." Journal of Marketing 59, no. 1 (January 1995): 17–28. http://dx.doi.org/10.1177/002224299505900102.
Повний текст джерелаАнотація:
The evaluation of services by consumers in terms of service attributes that should have an impact on judgments as well as the nature of the judgments themselves are investigated. A conjoint analysis is used to examine subjects’ utilities for service alternatives that differ in terms of price, level of quality, friendliness of the service personnel, and the degree of customization of the service. The impact on subjects’ utilities was studied in relation to several factors, including the type of service industry being evaluated (i.e., experience or credence services); the criticality of the service situation (i.e., high or low importance that the service be executed well); and the type of evaluative judgment asked of the respondent (i.e., ratings of subjects’ anticipated satisfaction, value, or likelihood of purchase). The results indicate that all service attributes are important to consumers and that their importance varies with the mediating factors. For example, consumers are price sensitive for less critical purchase situations, whereas quality is more important for credence services. The findings allow for a parsimonious theoretical explanation based on risk and the clarification of some constructs in the area of consumer evaluations.
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Aji, Bondan Seno, Made Warka, and Evi Kongres. "Credit Dispute Resolution through Banking Mediation during Covid-19 Pandemic Situation." Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences 4, no. 2 (April 20, 2021): 1618–27. http://dx.doi.org/10.33258/birci.v4i2.1823.
Повний текст джерелаАнотація:
This study aims to find out credit dispute resolution through banking mediation in pandemic situation. This study use qualitative research method. The result shows that Settlement of bank credit problems that arose as a result of the Covid-19 pandemic, namely through deliberations between the bank (creditor) and the debtor. In POJK No.18 / POJK.07 / 2018 concerning Consumer Protection in the Financial Services Sector, it is stipulated that every financial service institution is required to have a work unit and / or function as well as a service and complaint resolution mechanism for consumers. If the dispute resolution at a financial service institution does not reach an agreement, consumers can resolve the dispute through the court or outside the court. Out of court dispute resolution is carried out through arbitration and alternative dispute resolution.
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Ishchenko, Andrew Dmitrievich, Sergey Gennadyevich Androsenko, and Konstantin Yurievich Kirichenko. "Proposals on rationing the number of specialized fire and rescue units of Federal Fire Service of State Fire Service of EMERCOM of Russia." Technology of technosphere safety, no. 100 (2023): 37–48. http://dx.doi.org/10.25257/tts.2023.2.100.37-48.
Повний текст джерелаАнотація:
Introduction. The article considers approaches to the organizational and staff structure of specialized fire and rescue units of the federal fire service of the state fire service. On the basis of the studied literature devoted to the analysis of the staff structure of specialized fire and rescue, units from the point of view of the expediency of creating separate structural units, taking into account the risks available in the territory of the subject of the forces of the unified state system of prevention and liquidation of emergency situations, units performing similar functions are identified. The insufficiency of the forces of the Unified State System of Prevention and Liquidation of Emergency Situations capable of sufficiently prompt response in the initial stage of an emergency situation has been revealed. It is proposed to revise the organizational structure of specialized fire and rescue units from the currently existing one distributed by services to a structure focused on the concentration of forces of specialized fire and rescue units on the implementation of the existing task in a given period of time. Methods. To obtain the results, general scientific and special methods of scientific cognition were used - analysis, generalization, comparisons, descriptions. Results. The insufficiency of the forces of the Unified State System of Prevention and Liquidation of Emergency Situations capable of sufficiently prompt response in the initial stage of an emergency situation has been revealed. The approximate arrangement of personnel of specialized fire and rescue units of the federal fire service of the state fire service on the basis of the discharge is proposed. Research application field. The results of the study can be put into the formation of a structure to expand the capabilities of specialized fire and rescue units of the federal fire service of the state fire service, as a component of the most operational of life support services, which will contribute to increasing the level of response of the unified state system of emergency prevention and response in general. Conclusions. The data obtained during the study will form part of the work on the scientific justification of the creation, equipment and long-term development of services (groups) of specialized emergency rescue units. Keywords: fire protection; specialized fire and rescue unit; staff structure; types of work; discharge.
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Abdi Abdillahi, Fatumo, Edna Adan Ismail, and Swaran P. Singh. "Mental Health in Somaliland: a critical situation." BJPsych International 17, no. 1 (July 8, 2019): 11–14. http://dx.doi.org/10.1192/bji.2019.14.
Повний текст джерелаАнотація:
Somaliland is experiencing an explosion of mental health problems that has received little coverage. The country has experienced devastating civil wars that have resulted in widespread trauma, and the lack of necessary mental health infrastructure is an obstacle to allowing the population to heal and recover. War trauma, poverty, unemployment and widespread substance misuse (khat) have all negatively affected the mental health of its citizens. This report provides an overview of a rapid needs assessment carried out across Somaliland that examined current service provision, gaps in services, and interviews with mental health professionals and caregivers.
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Feng, Man. "Research on the Design of Daily Nursing Services in China's Pension Institutions at Present." Journal of Clinical Medicine Research 3, no. 2 (July 1, 2022): 68. http://dx.doi.org/10.32629/jcmr.v3i2.856.
Повний текст джерелаАнотація:
How to improve the level of daily nursing services has become an important issue in the development of pension institutions. Under the new situation, pension institutions should attach importance to planning and deployment, and carry out scientific design of daily nursing services, so as to achieve satisfactory service effects. This paper conducts a special study on the daily nursing service design of the pension institutions in my country at this stage. It first analyzes the connotation of the daily nursing service of the pension institutions, then analyzes the main problems existing in the daily nursing service of the pension institutions in my country at the present stage, and finally discusses the effective strategies of innovating the daily nursing service design of the pension institutions under the new situation from five aspects.
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王, 萍. "Discussion on Hospital Pharmacy Service under New Situation." Pharmacy Information 10, no. 01 (2021): 33–37. http://dx.doi.org/10.12677/pi.2021.101005.
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Phuong Anh, Nguyen, Nguyen Thi Thai Lan, and Nguyen Trung Hai. "Current Situation of Staff Providing Social Work Services to Children with Autism Spectrum Disorder in Vietnam." Asian Social Work Journal 7, no. 5 (October 30, 2022): 1–7. http://dx.doi.org/10.47405/aswj.v7i5.229.
Повний текст джерелаАнотація:
Autism spectrum disorder is a common syndrome in many countries around the world. According to the General Statistics Office (2018), Vietnam has about one million autistic people (out of a total of 6.2 million people with disabilities aged two years and over). The estimated prevalence of children with autism spectrum disorder is 1% of all newborns. To meet the need for assisting families and children with an autistic spectrum disorder, social work services have been established. However, these services are in the process of being built and are affected by many different factors. The following article presents research results on the status of social work service providers for families and children with an autism spectrum disorder in Vietnam. Service providers are important players in the service supply chain for any group of customers. They will contribute decisively to the quality and efficiency of service. The staff relies on their capabilities to create quality services suitable for each customer group. The study's results provide important suggestions for improving the quality of human resources in implementing social work service models for families and children with autism spectrum disorder.
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Ho, Sin-Yi, and Jung-Hong Hong. "A context-driven geospatial web service approach towards the design of situational awareness maps." Proceedings of the ICA 2 (July 10, 2019): 1–8. http://dx.doi.org/10.5194/ica-proc-2-43-2019.
Повний текст джерелаАнотація:
<p><strong>Abstract.</strong> The recent development of internet-based map services has dramatically change how geospatial information is presented to users, novice or professional, for improving the quality and convenience of daily lives. Especially with the innovated internet and computer graphic technology, current map services are designed with comprehensive cartographic considerations and can be simultaneously accessed by multiple clients, with which users can metaphorically establish their understanding towards the phenomena in reality, regardless of where they are. Despite location-based services become increasingly popular, the serviced contents are nevertheless often “static” and the illustration seldom or even fail to adapt to the needs of presenting continuously or periodically changing situations in the real world. From the perspective of intuitive map reading, we argue it is necessary to include the needs of “situational awareness” into the design of map services, so as to improve the human computer interactions in the clients’ application environments. A context-driven approach for the design and mashup of map services are proposed. We first identify three types of map services, namely, reference map services, application-oriented map services and atomic map services. The context of each map services are analysed based on the considerations of theme, time, weather and transportation and described by a set of pre-defined “keywords.” These standardized keywords enable application developers to define rules to select map services with correct contexts and mashup them to meet particular situation needs, e.g., a rainy day map or an emergency medical map services. As the selected map services are already defined with context considerations, their mashup results would be automatically adjusted according to the situations acquired from the clients. By enriching the situational context and enhancing the transparent access of individual map services, a flexible and powerful bridging relationship can be built between the application developers and domain service providers. The proposed approach is hence not only an innovated thinking for designing map services, but should also be seen as a crucial strategy for facilitating interoperable application environments for the ecosystem of the National Spatial Data Infrastructure.</p>
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O'Brien, Wendy. "The Development of a Family Support Agency Protocol for its Relationship with Protective Services— A Joint Effort by Clients, Staff and Protective Services." Children Australia 14, no. 4 (1989): 7–9. http://dx.doi.org/10.1017/s0312897000002435.
Повний текст джерелаАнотація:
Family support agencies that undertake work with families where protective concerns are evident, are frequently placed in the difficult situation of deciding whether to involve Protective Services, and if so, how to do this and remain a helping agency in the eyes of the parents.Alys Key Family Care has found it immensely valuable to meet with a group of service users to consider the issues of (1) passage of information from the agency to Protective Services, and (2) circumstances which warrant involvement of Protective Services.Unlike many professionals, the client group expressed clear and consistent views about what situations warranted notification to a Protective Service, and as a result, the agency has now developed a pamphlet for all new client families that outlines how the agency handles these issues.The paper describes the difficult situations faced by professionals in family support services when Protective Services become involved with their client families and a clear and open policy does not exist between the agency and its clientele. It outlines the process adopted by Alys Key Family Care to actively involve service users in the development of agency policy, and describes the specific guidelines for Protective Service involvement generated by the client advisory group.
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Ma, Yifan. "Current Situation and Development of Community Nursing in China." Lecture Notes in Education Psychology and Public Media 27, no. 1 (December 7, 2023): 7–13. http://dx.doi.org/10.54254/2753-7048/27/20231111.
Повний текст джерелаАнотація:
Community nursing is a continuous, dynamic and comprehensive nursing service based on the knowledge and skills of public health and nursing. It takes the population as the service object and maintains and promotes health as the ultimate goal. With China gradually entering the aging society in recent years, community nursing has become an essential direction of nursing development and an inevitable trend of health care development. Despite the strong support of relevant government departments, Chinas community nursing is developing continuously. However, because of the late start of development, large population base and other reasons, there are still many problems, such as insufficient supply of nursing services, a significant shortage of nursing facilities, and uneven quality of nursing. This paper mainly discusses the above community health care problems caused by Chinas aging population and puts forward some suggestions, for example, the government should appropriately increase investment, strengthen publicity, pay attention to the training of nursing talents, recruit more nursing staff and provide them with corresponding training and assessment, improve the quality of nursing staff, promote the more comprehensive application of community nursing concepts and models, and provide theoretical reference for exploring the establishment of a sound and sustainable community nursing service system in China.
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Thammasaeng, Patcharapon, Phadungchai Pupat, and Sawat Phetchaboon. "Needs Assessment of Information and Communication Technology Literacy (ICT Literacy) of Students in Secondary Educational Service Area." International Journal of Emerging Technologies in Learning (iJET) 11, no. 12 (December 8, 2016): 9. http://dx.doi.org/10.3991/ijet.v11i12.5798.
Повний текст джерелаАнотація:
The objectives of this research were (1) to study authentic situations of Information Communication Technology literacy of students in secondary educational service area (2) to compare situations of ICT literacy of students in secondary educational service area, divided in each levels (3) to examine need assessment of ICT literacy of students in secondary educational service area (4) to prioritise needs assessment of ICT literacy of students in secondary educational service area. The sample consisted of 340 ICT teachers, teaching in Grade 7 to 9 from schools in secondary educational service area in 2015. The sampling group was drawn from 2,343 ICT teachers by using multi-stage sampling technique. Data were collected by using questionnaire, in order to collect data of expected and authentic situations of students understanding about ICT. The questionnaires include 76 questions from 7 components in which the questionnaires were approved content validity from experts at level of 0.98 and 0.99, respectively. The statistics were used to analyse the data as follows: mean (M), standard deviation (SD), one-way ANOVA, Matrix analysis, priority needs index modified (PNI modified). The study revealed that (1) authentic situation of ICT literacy of students in secondary educational service area was found at “Moderate” level (2) authentic situation of ICT literacy of students in secondary educational service area, divided in levels was found “No different” (3) authentic situation of need assessment in 7 aspects (Define, Access, Manage, Evaluate, Integrate, Create and Communicate) fell in the third quadrant, in which means “Need to be improved” (4) prioritise need assessment from the most necessary to the least was found as follows: Manage, Evaluate, Create, Define, Access, Integrate and Communicate, respectively.
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Krismawintari, Ni Putu Dyah, Yeyen Komalasari, I. Gusti Bagus Rai Utama, Christimulia Purnama Trimurti, and I. Wayan Ruspendi Junaedi. "Decision Model of Use E-Money in Covid-19 Pandemic Situation." Technium Social Sciences Journal 10 (July 29, 2020): 280–90. http://dx.doi.org/10.47577/tssj.v10i1.1333.
Повний текст джерелаАнотація:
this research was conducted to determine what variables influenced the e-money usage decision model during the Covid-19 pandemic. The survey involved 160 respondents during the Covid-19 pandemic. This research uses a quantitative approach using structural analysis of the SEM-AMOS model. A person's decision to use e-money is significantly influenced by concerns about Covid-19 transmission when they leave the house. Other variables are the frequency of someone searching for news about Covid-19, transaction behavior, ease of electronic money, efforts to attract the use of E-Money by service providers, and the use of cash when COVID-19 does not have a significant effect. Suggestions that can be given if e-money services want to increase public interest in using non-cash services, it is necessary to increase the security of transactions and provide facilities or service features that can be accessed from home.
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Bacile, Todd J. "Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate." Journal of Service Management 31, no. 3 (May 4, 2020): 441–64. http://dx.doi.org/10.1108/josm-11-2018-0363.
Повний текст джерелаАнотація:
PurposeThe domain of digital service not only includes digital service products made available for purchase but also the provision of digital customer service, such as customers seeking support on brands' social media channels. This type of digital customer service introduces new challenges not found in offline service recovery situations. This research highlights one such occurrence by investigating customer-to-customer (C2C) interactions during digital service recovery. In particular, dysfunctional dialog, such as online incivility (e.g. rude and insulting comments), directed at a complainant by a fellow customer is investigated.Design/methodology/approachSurvey data from an online panel are utilized to test the hypothesized relationships between dysfunctional customer behavior (i.e. online incivility), C2C interactional justice, customer perceived service climate and three forms of experiential value using partial least squares structural equation modeling (PLS-SEM).FindingsThe results show that customer perceptions of the firm's service climate are negatively affected by online incivility but only when such incivility produces C2C injustice. This outcome is notable due to the strong relationship found between customer perceived service climate and the following three forms of online experiential value: sociability, hedonic and pragmatic value. Thus, a weakened service climate subsequently leads to weakened experiential value for complainants.Research limitations/implicationsThe theoretical implications of two nascent constructs, C2C interactional justice and customer perceived service climate, are further developed with reference to digital customer service situations. In particular, given that prior research has focused on customer perceptions of service climate in core consumption situations of enjoyable face-to-face service experiences, it has only considered optimal or extremely positive service climate assessments in non-digital contexts. This study expands the understanding of the customer perceived service climate construct by examining the implications of a sub-optimal service climate in a digital customer service situation of an unenjoyable service experience. The limitations include a small sample size, the use of hypothetical scenarios and a failure situation limited to a single industry.Practical implicationsManagers who oversee social media channels or online communities must be prepared to act upon C2C online incivility. Deeming such communications as innocent online chatter not worthy of company intervention is a mistake, as the results of this study show that such inaction may lead to negative customer perceptions of the digital service environment and harm the customer experience.Originality/valueThis work develops a greater understanding of the importance of C2C interactional justice and customer perceived service climate in online customer service situations that prior research has yet to establish. In particular, previous studies have not investigated the negative effects of a situation that produces sub-optimal customer perceptions of a service climate.
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Point, Mathieu, and Marie-Élaine Desmarais. "L’inclusion en service de garde au Québec : la situation d’une étape essentielle." Éducation et francophonie 39, no. 2 (January 30, 2012): 71–86. http://dx.doi.org/10.7202/1007728ar.
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L’inclusion est au centre des réflexions en éducation depuis bon nombre d’années. Les services de garde ne font pas exception et représentent une étape importante de l’inclusion du fait que les enfants y apprennent les débuts de la vie en société en contexte structuré avec les pairs de même âge. Au Québec, un service de garde n’a aucune obligation légale d’accueillir des enfants ayant des besoins particuliers. Bien qu’une politique gouvernementale en faveur de l’inclusion existe, chaque service de garde est libre d’accueillir ou non les enfants ayant des besoins particuliers. La décision revient à la direction de l’établissement et à son conseil d’administration. De ce fait, il n’est pas toujours facile pour les enfants ayant des besoins particuliers d’avoir accès aux services de garde (Trépanier et Ayotte, 2000). Pourtant, l’inclusion en service de garde influe très avantageusement sur le développement général et social des enfants ayant des besoins particuliers lorsqu’elle est effectuée dans un milieu de qualité, c’est-à-dire riche et stimulant, où la participation sociale de ces enfants est valorisée. Le soutien, la concertation des acteurs et les attitudes positives du personnel sont parmi les conditions nécessaires à une inclusion de qualité. À l’inverse, le manque de formation et l’accès difficile aux ressources humaines, matérielles et financières nuisent au processus inclusif.
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Liu, Jibing. "Analysis of the Current Situation of Service Quality in Private Elderly Institutions and Reflections on Improvement." Journal of Education, Humanities and Social Sciences 32 (May 28, 2024): 159–66. http://dx.doi.org/10.54097/2q2egz78.
Повний текст джерелаАнотація:
In recent years, with the exacerbation of societal aging, private eldercare institutions have assumed increasingly pivotal roles within our nation's eldercare service framework. Nevertheless, beneath the veneer of rapid development, the current state of service quality presents a less than satisfactory scenario. Within the realm of private eldercare institutions, numerous factors collectively influence the caliber of service. Foremost among these concerns is the issue of singular service offerings coupled with inconsistent quality. Many establishments lack rich and comprehensive service provisions in daily care, rehabilitative assistance, and psychological support, resulting in significant disparities in service standards. Moreover, inadequacies in staffing and professional capabilities serve as critical impediments to enhancing service quality. Numerous private eldercare institutions suffer from shortages in both the number and expertise of caregiving personnel, not only hampering the effective execution of daily services but also diminishing the satisfaction levels of service recipients to a certain extent. Furthermore, the issues of management systems and operational efficiency demand equal attention. Many institutions lack innovative and efficient mechanisms in management systems and operational models, leading to irrational resource allocations, inefficient service processes, thereby compromising overall service quality. Against the backdrop of these aforementioned challenges, the comprehensive enhancement of service quality in private eldercare institutions emerges as an urgent issue in need of resolution.
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Kunanets, Nataliia, Yuriy Zhovnir, Yevhen Burov, Oleksii Duda, and Volodymyr Pasichnyk. "Designing the structure and architecture of situation-aware security information systems for residential complexes." Eastern-European Journal of Enterprise Technologies 1, no. 9 (133) (February 28, 2025): 6–23. https://doi.org/10.15587/1729-4061.2025.315248.
Повний текст джерелаАнотація:
Security information systems constitute a significant application domain for the concept of situational awareness. The object of this study is security information systems for residential complexes. The task addressed involved devsigning an efficient, flexible, and adaptive structure to ensure situational awareness in security information systems. Unlike existing systems, this structure is based on the integration of intelligent agents, server services, and a central unit that interacts with the Internet of Things (IoT) network. The proposed system ensures the autonomy of intelligent agents, which perform specialized tasks using integrated intelligent sensors, while server services handle basic computational tasks such as machine learning, pattern matching, and model construction. The central unit aggregates information, implements reasoning procedures, and identifies situations for the entire system. An architecture has been proposed that includes three main subsystems: video surveillance, access control, and operator service management. The essence of the results is the development of a flexible architecture that effectively combines IoT technologies with the situational awareness approach. The research results were achieved by integrating innovative approaches such as the use of intelligent agents, machine learning, and situational analysis, enabling a flexible distribution of functions among system components depending on the specific task requirements. The distinctive features of this architecture facilitate the implementation of the situational awareness principle and support continuous system learning processes. Given its modular architecture, the proposed system could be applied in extensive residential networks serviced by Internet providers, as well as in associations of co-owners of multi-apartment buildings. The formalization of architectural elements simplifies the process of designing and deploying systems, making them accessible for a wide range of applications in residential complexes by Internet service providers
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Yuriyivna, Chajka Svitlana. "Optimizing the Role of Government in Situation-Based Public Services for the Life of Civil Society in Ukraine." International Journal Papier Public Review 4, no. 2 (July 21, 2023): 42–51. http://dx.doi.org/10.47667/ijppr.v4i2.217.
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The purpose of this research is to examine how best to measure the effect of government reform on public services in Ukraine. The purpose of this research was to examine the meaning of public service, the function of government, and the difficulties and consequences of implementing these ideas. The study overview defines public service and the government's function in this realm of service to the public. Improving service quality, institutional change, community engagement, protection of human rights, and partnership with the private sector and other partners are often highlighted as means of maximizing government's role. The study's findings highlight the need of investing in strong governance, openness, and citizen engagement in order to provide high-quality public services. Inadequate funding, political instability, opposition to reform, corruption, and a lack of public knowledge are just some of the problems highlighted by an examination of Ukraine's public service sector. In addition, we assess the results and consequences of enhancing the government's role in providing public services in Ukraine. As part of the evaluation process, we aim to enhance service quality, efficiency, excellent management, openness and accountability, public engagement, and equity. Challenges and restrictions in putting these plans into action may, however, undermine them.
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Kun, Wang. "Research on Service Marketing Strategy of China’s Convenience Store Industry." Northeast Asian Business and Economics Association 3, no. 2 (November 30, 2022): 47–60. http://dx.doi.org/10.51156/jnabe.2022.3.2.47.
Повний текст джерелаАнотація:
Purpose - The purpose of this article is to discuss the problems and improvement strategies in the implementation of service marketing in China’s convenience store industry based on the current market situation of China’s convenience store industry.
Design/Methodology/Approach - Based on the theory of service marketing, this paper studies the current situation and development trend of China’s convenience store industry market, and finds the main problems in the implementation of service marketing in China’s convenience store industry: backward service marketing awareness, fewer service customers, and poor commodity quality. Based on case analysis and service marketing theory, a complete service marketing strategy is proposed for the service with no characteristics, low service level, and limited to offline sales.
Findings - This paper studies establishing service marketing concepts, clear market positioning, serving more customer groups, providing differentiated product portfolios and high-quality services, using new media to facilitate service communication, cultivating an excellent workforce, improving the service environment, strengthening tangible display, etc. Service Marketing Strategy.
Research Implications - In the management of this article, this study is of great significance for improving the convenience store industry’s products and services, improving the management level, and improving customer satisfaction. It will also provide a reference for other scholars’ follow-up research.
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Et. al., Mohd Fathi Abu Yaziz. "The Impact of Customer Service, Insurance and Luggage Delivery Towards Logistics Customer Satisfaction in Pandemic Situation." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (April 11, 2021): 4999–5004. http://dx.doi.org/10.17762/turcomat.v12i3.2013.
Повний текст джерелаАнотація:
As the pandemic of Covid 19 has directly affected the business industry, the business model has changed, including the logistics industry, especially the courier company. Courier company has benefited the most during this pandemic situation as the e-commerce business flourished. Enhanced service by courier company is crucial as stiff competition in the industry. Therefore, this study explores the impact of customer service, insurance, and luggage delivery on logistics customer satisfaction. A quantitative method was employed to analyse the effects of enhanced services of customer services, insurance, and luggage delivery towards logistics customer satisfaction, where 384 responses were collected from respondents identified as active users of courier services for the last 12 months. IBM SPSS was used to analyse the response collected using descriptive, reliability and Pearson Correlation analysis. As a result, it is justifiable that customer service, insurance, and luggage delivery positively impact logistics customer satisfactio
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Yiting, Wen. "Research on the Current Situation of After-School Services in A Primary School in Changsha." Journal of Management and Social Development 1, no. 2 (March 2024): 230–33. http://dx.doi.org/10.62517/jmsd.202412234.
Повний текст джерелаАнотація:
In 2017, the Ministry of Education issued the Guiding Opinions of the General Office of the Ministry of Education on Doing a Good Job in After-school Services in Primary and Secondary Schools, which standardizes after-school services, but there are still problems in the process of implementation. Through the investigation of rural primary schools, it is found that the school has problems such as insufficient funds, single curriculum content and form, and imperfect after-school service evaluation system, and the following suggestions are put forward for problems. Therefore, we need to gather all parties to support the after-school service fund, based on students' core competencies, build three types of courses: culture, technology, and labor, improve the inspection standards of after-school service courses, provide feedback to parents on student growth charts, and deepen mutual trust between families and schools. Rural primary schools should carry out after-school services with the aim of improving teaching quality and meeting the needs of parents, leveraging their strengths and avoiding weaknesses, leveraging their own advantages, communicating more with external resources, forming an educational synergy, and building after-school services with school characteristics.
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Kong, Jie. "Exploration on the Present Situation and the Way Forward for Chinese and American Smart Libraries." Lifelong Education 9, no. 7 (December 8, 2020): 50. http://dx.doi.org/10.18282/le.v9i7.1467.
Повний текст джерелаАнотація:
Smart technology and smart services based on Internet, big data and cloud computing have penetrated into every corner of social life. As an essential part of smart library, library smart service has also been widely concerned and practiced. Library smart service can be understood as omni-directional perception, information interconnection and smart management, which is the symbol of the transformation of the library from the traditional literature service mode to the smart service mode. In this context, this work first discussed the basic characteristics of the smart library, then analyzed the advanced nature of the United States in the development of the smart library, and then put forward the way forward for the development of the smart library in China.
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D’Aniello, Giuseppe, Matteo Gaeta, Francesco Orciuoli, Giuseppe Sansonetti, and Francesca Sorgente. "Knowledge-Based Smart City Service System." Electronics 9, no. 6 (June 9, 2020): 965. http://dx.doi.org/10.3390/electronics9060965.
Повний текст джерелаАнотація:
A smart city can be defined as a city exploiting information and communication technologies to enhance the quality of life of its citizens by providing them with improved services while ensuring a conscious use of the available limited resources. This paper introduces a conceptual framework for the smart city, namely, the Smart City Service System. The framework proposes a vision of the smart city as a service system according to the principles of the Service-Dominant Logic and the service science theories. The rationale is that the services offered within the city can be improved and optimized via the exploitation of information shared by the citizens. The Smart City Service System is implemented as an ontology-based system that supports the decision-making processes at the government level through reasoning and inference processes, providing the decision-makers with a common operational picture of what is happening in the city. A case study related to the local public transportation service is proposed to demonstrate the feasibility and validity of the framework. An experimental evaluation using the Situation Awareness Global Assessment Technique (SAGAT) has been performed to measure the impact of the framework on the decision-makers’ level of situation awareness.
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Li, Yun. "Current Situation of Digital Inclusive Finance in China." Proceedings of Business and Economic Studies 7, no. 5 (October 23, 2024): 30–36. http://dx.doi.org/10.26689/pbes.v7i5.8622.
Повний текст джерелаАнотація:
Inclusive finance is not only an innovation in financial service concepts but also an institutional arrangement to address the imbalance in social and economic development. Therefore, it is particularly necessary to study the current development status, development level, and challenges of inclusive finance and to conduct research on these issues. Overall, inclusive finance has demonstrated a positive momentum of development, but improvements are still needed in terms of market players, products and services, and the external ecosystem. China’s inclusive finance is still in its infancy, making it essential to accelerate its development and promote inclusive finance in the country.
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Ma, Carol Hok Ka, Isaac Pak Hoi TSE, and Carman Ka Man Chan. "Service-Learning as Pedagogy for Transformation of Students’ Learning." SHS Web of Conferences 59 (2018): 01006. http://dx.doi.org/10.1051/shsconf/20185901006.
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Service-Learning is a powerful pedagogy to transform students learning confidence and determination to make good use of their knowledge through empowered services experience in authentic situations with real clients. Teachers use this pedagogy to help students explore an aspect of social issues and take action to relieve the situation through partnership with agencies outside the University. The current study hit new insights about students learning evaluation that was made possible because of inputs from the collaborating Service-Learning partners. The triangulations of quantitative and qualitative methods contribute effectively in evaluating the students’ learning in social service. Service-Learning results in elevated self-evaluation and confidence in all generic skills and attitude changes measured through continual formative assessments though it does not promise immediate conquer over the control group in summative assessments. Discussions have been made to reflect the different roles of summative and formative assessment that Service-Learning could be the catalyst of learning as the tipping point for successful community network construction.
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Kang, Minjung, Sang-Lin Han, and Min Seon Baek. "Effects of Service Recovery Compensation and Authenticity on Service Usage Behavior in the Medical Service Failure Situation." Journal of Consumer Studies 30, no. 6 (December 31, 2019): 21–50. http://dx.doi.org/10.35736/jcs.30.6.2.
Повний текст джерела
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Yao, Xuefei. "Exploration and Analysis of Key Issues in Subject-Oriented Services of University Libraries." International Journal of Education and Humanities 5, no. 2 (October 25, 2022): 122–24. http://dx.doi.org/10.54097/ijeh.v5i2.2121.
Повний текст джерелаАнотація:
As an important place rich in subject resources, university libraries can improve the utilization rate of information resources if they can actively optimize service effects for subject services. On top of this, this paper focuses on key issues and proposes an optimization path for subject services. Through measures such as improving the structure of subject librarians, refining the subject service management system, and implementing a precise chemical subject service model, the current situation of subject services can be effectively improved. University libraries are guaranteed to practice high-quality service goals.
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Mamadiyarov, Zokir, and Sarvar Askarov. "PROBLEMS IN LENDING INDIVIDUALS IN COMMERCIAL BANKS AND WAYS TO ELIMINATE THEM." European Journal of Artificial Intelligence and Digital Economy 1, no. 9 (September 30, 2024): 70–78. https://doi.org/10.61796/jaide.v1i9.955.
Повний текст джерелаАнотація:
In this article, banks are in the process of digital transformation Problems and current situation in improving retail banking services are analyzed. In particular, in the transformation of the banking system of Uzbekistan, the revision of the bank structure and the optimization of the bank's service processes, the one-step lending system through underwriters and the management of personal funds for users are the most important. comments on the applications. The results of this study are important in studying the factors influencing the development of retail banking services and eliminating problematic situations