Книги з теми "Service recoveries"

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1

Spyrakopoulos, S. K. Service recovery. Service failures and recoveries in financial services: The customers' perspective. Manchester: UMIST, 1996.

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2

United States. Congress. House. A bill to amend the Public Health Service Act, the Employee Retirement Income Security Act of 1974, and the Internal Revenue Code of 1986 to prevent group and individual health insurance coverage and group health plans from seeking to recover more than their costs in cases of third party recoveries. Washington, D.C: U.S. G.P.O., 2000.

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3

He humbled himself: Recovering the lost art of serving. Westchester, Ill: Crossway Books, 1989.

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4

Campbell, James. Recovering Benjamin Franklin: An exploration of a life of science and service. Chicago, Ill: Open Court, 1999.

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5

Barlow, Janelle. A complaint is a gift: Recovering customer loyalty when things go wrong. San Francisco, Calif: Berrett-Koehler Publishers, 2008.

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6

Unit, Scotland Effective Interventions. Moving on: Update : employability and employment for recovering drug users. Edinburgh: Effective Interventions Unit, Scottish Executive, 2003.

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7

Moving on: Education, training and employment for recovering drug users : research report. Edinburgh: Effective Interventions Unit, 2001.

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8

General Service Office of A.A. A.A. fact file. [U.S: s.n, 1999.

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9

Leonard, Jason, ed. Creating communities for addiction recovery: The Oxford House model. New York: Haworth Press, 2006.

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10

Fante, Dan. 86'd. New York: HarperCollins, 2009.

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11

Keatley, Mary Ann, and Laura L. Whittemore. Recovering from mild traumatic brain injury (MTBI): A handbook of hope for our military warriors and their families. Boulder, CO: Brain Injury Hope Foundation, 2009.

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12

Raymond, Barry, ed. Recovering from genocidal trauma: An information and practice guide for working with holocaust survivors. Toronto: University of Toronto Press, 2014.

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13

Adams, A. J. Undrunk: A skeptic's guide to AA. Center City, Minn: Hazelden, 2009.

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14

United States. Congress. House. Committee on Agriculture. Providing continuing authority to the Secretary of Agriculture for recovering costs associated with cotton classing services, and for other purposes: Report (to accompany H.R. 2971). [Washington, D.C.?: U.S. G.P.O., 1987.

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15

Office, General Accounting. Defense environmental issues: Improved guidance needed for reporting on recovered cleanup costs : report to the chairman and ranking minority member, Committee on Armed Services, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington 20013): U.S. General Accounting Office, 2001.

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16

Recovering from Hurricane Katrina: Responding to the immediate needs of its victims : hearing before the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Ninth Congress, first session, September 28, 2005. Washington: U.S. G.P.O., 2006.

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17

United States. Congress. House. Committee on Financial Services. Subcommittee on Financial Institutions and Consumer Credit. Recovering dictators' plunder: Hearings before the Subcommittee on Financial Institutions and Consumer Credit of the Committee on Financial Services, U.S. House of Representatives, One Hundred Seventh Congress, second session, May 9, 2002. Washington: U.S. G.P.O., 2002.

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18

United States. Congress. House. Committee on Foreign Affairs. Subcommittee on the Middle East and North Africa. The struggles of recovering assets for Holocaust survivors: Joint hearing before the Subcommittee on the Middle East and North Africa and the Subcommittee on Europe, Eurasia, and Emerging Threats of the Committee on Foreign Affairs, House of Representatives, One Hundred Thirteenth Congress, second session, September 18, 2014. Washington: U.S. Government Printing Office, 2014.

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19

Resources, United States Congress House Committee on. Endangered Species Act implementation: Oversight hearing before the Committee on Resources, House of Representatives, One Hundred Fourth Congress, second session, on the implementation of the Endangered Species Act, private property rights, and whether present policies have recovered threatened or endangered wildlife, March 20 1996--Washington, DC. Washington: U.S. G.P.O., 1996.

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20

United States. Congress. House. Committee on Resources. Endangered Species Act implementation: Oversight hearing before the Committee on Resources, House of Representatives, One Hundred Fourth Congress, second session, on the implementation of the Endangered Species Act, private property rights, and whether present policies have recovered threatened or endangered wildlife, March 20 1996--Washington, DC. Washington: U.S. G.P.O., 1996.

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21

Office, General Accounting. Coast Guard: Millions in federal costs may not be recovered from Exxon Valdez oil spill : report to Congressional requesters. Washington, D.C: U.S. General Accounting Office, 1991.

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22

United States. Congress. House. A bill to prohibit the Secretary of Health and Human Services from treating any Medicaid-related funds recovered as part of State litigation from one or more tobacco companies as an overpayment under the Medicaid program. Washington, D.C: U.S. G.P.O., 1999.

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23

Preventing and recovering Medicare payment errors: Hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, of the One Hundred Eleventh Congress, second session, July 15, 2010. Washington: U.S. G.P.O., 2011.

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24

Eliminating and recovering improper payments: Hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, first session, March 29, 2007. Washington: U.S. G.P.O., 2008.

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25

Recovering International Recyclables from In-Flight Service. Washington, D.C.: Transportation Research Board, 2020. http://dx.doi.org/10.17226/25813.

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26

New York (State). Dept. of Audit and Control and New York (State). Division of Audits and Accounts, eds. Department of Social Services Medicaid Management Information System, third party insurance recoveries. [Albany, N.Y: The Office, 1986.

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27

Barlow, Janelle, and Claus Møller. Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. Berrett-Koehler Publishers, Incorporated, 2008.

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28

Fleming, Kenneth C. He Humbled Himself : Recovering the Lost Art of Serving. 2nd ed. Walterick Publishing Co., 1993.

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29

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong. ReadHowYouWant, 2009.

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30

Ministry Makeover: Recovering a Theology for Bi-Vocational Service in the Church. Wipf & Stock Publishers, 2015.

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31

Slaughter, Mike, and Rosario Picardo. Ministry Makeover: Recovering a Theology for Bi-Vocational Service in the Church. Wipf & Stock Publishers, 2015.

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32

Bruyn, David De. Recovering Intentional Worship: Some Things to Consider Including in Your Church Service. G3 Press, 2011.

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33

Garnett, Stephen, Peter Latch, David Lindenmayer, and John Woinarski, eds. Recovering Australian Threatened Species. CSIRO Publishing, 2018. http://dx.doi.org/10.1071/9781486307425.

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Анотація:
Australia’s nature is exceptional, wonderful and important. But much has been lost, and the ongoing existence of many species now hangs by a thread. Against a relentless tide of threats to our biodiversity, many Australians, and government and non-government agencies, have devoted themselves to the challenge of conserving and recovering plant and animal species that now need our help to survive. This dedication has been rewarded with some outstanding and inspiring successes: of extinctions averted, of populations increasing, of communities actively involved in recovery efforts. Recovering Australian Threatened Species showcases successful conservation stories and identifies approaches and implementation methods that have been most effective in recovering threatened species. These diverse accounts – dealing with threatened plants, invertebrates, fish, reptiles, birds and mammals – show that the conservation of threatened species is achievable: that it can be done and should be done. They collectively serve to inform, guide and inspire other conservation efforts. This is a book of hope and inspiration. It shows that with dedication, knowledge and support, we can retain and restore our marvellous natural heritage, and gift to our descendants a world that is as diverse, healthy and beautiful as that which we have inherited. Joint recipient of the 2018 Whitley Certificate of Commendation for Conservation Zoology
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34

Campbell, Lynda. Oxford Houses for Women with Children: An Australian exploration. [Australia], 2004.

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35

Va Health Care: Albuquerque Medical Center Not Recovering Full Costs Of Lithotripsy Services. Diane Pub Co, 2004.

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36

Performance audit, Colorado Department of Social Services, long-term care, vocational rehabilitation, and Medicaid recoveries, August 1988. [Denver, Colo.] (200 East 14th Ave., Denver 80203): [State of Colorado, Office of State Auditor, 1988.

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37

Jackson, Alicia K. The Recovered Life of Isaac Anderson. University Press of Mississippi, 2021. http://dx.doi.org/10.14325/mississippi/9781496835147.001.0001.

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As with countless other black leaders whose life stories have disappeared from the historical record, much of Isaac H. Anderson’s unique story has been shrouded in silence. His story is a microhistory of black religious and political experience after Emancipation, and a recovery of the life of a minister, politician, and former slave. His narrative begins with his white father and master, William Jackson Anderson, and with the system of slavery that provided the economic fuel by which William Jackson built his wealth and became a merchant prince of Fort Valley in Houston County. It progresses to Anderson winning and serving in his white father’s seat in Georgia’s legislature during Reconstruction even though he and William Jackson represented opposite political parties and perspectives. During his time in Georgia, Anderson actively opposed the rise of the apprenticeship system, targeting Black children, and the convict leasing system, which re-enslaved many Black men. His story gives understanding into the formation of the Black Church as the only space in which enslaved and free blacks could survive, and even contend with, the oppression of whites. Leaders like Anderson fostered spiritual and physical safe spaces for parishioners, and his story provides a fuller accounting of a history that has often been dismissively recast and retold by those who mistake subtle but sustained defiance as subservient survival, and thereby miss many of the nuances of the Colored Methodist Episcopal Church’s beginnings. Anderson’s unique story also exposes the intra-racial tension that existed in and around the small denomination, and the strategies adopted by black leaders in dealing with a society that was often antithetical to them.
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38

Myers, Neely Laurenzo. Recovery's Edge: An Ethnography of Mental Health Care and Moral Agency. Vanderbilt University Press, 2015.

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39

Myers, Neely Laurenzo. Recovery's Edge: An Ethnography of Mental Health Care and Moral Agency. Vanderbilt University Press, 2015.

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40

Recovery's Edge: An Ethnography of Mental Health Care and Moral Agency. Vanderbilt University Press, 2015.

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41

Center for Substance Abuse Treatment (U.S.), ed. Helping yourself heal: A recovering woman's guide to coping with childhood abuse issues. [Rockville, Md.]: U.S. Dept. of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Substance Abuse Treatment, 2003.

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42

Robertson, Dr Rachael. Breaking Generational Curses When Child Protective Services Takes Your Children: Recovering from Sexual Assault by Family Members. Generation Thirty Printing House Company, 2020.

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43

Le jour où je suis entré à la Maison. [Montréal]: Libre expression, 2007.

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44

(Editor), Leonard A. Jason, Joseph R. Ferrari (Editor), Margaret I. Davis (Editor), and Bradley D. Olson (Editor), eds. Creating Communities For Addiction Recovery: The Oxford House Model (Journal of Prevention & Intervention in the Community). Haworth Press, 2006.

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45

(Editor), Leonard A. Jason, Joseph R. Ferrari (Editor), Margaret I. Davis (Editor), and Bradley D. Olsen (Editor), eds. Creating Communities For Addiction Recovery: The Oxford House Model (Journal of Prevention & Intervention in the Community) (Journal of Prevention & Intervention in the Community). Haworth Press, 2006.

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46

Fire on the Beach: Recovering the Lost Story of Richard Etheridge and the Pea Island Lifesavers. Scribner, 2001.

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47

86'd: A Novel (P.S.). Harper Perennial, 2009.

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48

Assael, Brenda. Introduction. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198817604.003.0001.

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This chapter presents the book’s broader arguments and isolates the specific ways in which the study makes a critical intervention in the historiography of modern Britain. It also introduces the different categories of source material, and then isolates four key motifs in the book. First, it demonstrates how the London restaurant raises important issues about geography and scale in the writing of the history, not merely of London, but of Britain and its relationship to the wider world. Second, it recovers categories of social actors (waiting staff, cooks, managers, and restaurant proprietors) who have been overlooked in the existing practices of social history. Third, this study of the restaurant requires us to acknowledge the service sector in the creation of metropolitan modernity. Fourth, it demonstrates the rewards of focusing on the more quotidian and congenial, as opposed to sensational or fraught, aspects of urban life.
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49

Pollack, Detlef, and Gergely Rosta. East Germany. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198801665.003.0012.

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The case of East Germany raises the question of why religion and church, which had fallen to an unprecedentedly low level after four decades of suppression, have not recovered since 1989. The repressive church politics of the SED were undoubtedly the decisive factor in the unique process of minoritizing churches in the GDR. However, other external factors such as increasing prosperity, socio-structural transformation, and the expansion of the leisure and entertainment sector played an important role, too. In addition, church activity itself probably also helped to weaken the social position of churches. The absence of a church renaissance after 1990 can be explained by several factors, such as the long-term effects of the break with tradition caused by the GDR system, the political and moral discrediting of the church by the state security service, and people’s dwindling confidence in the church, which was suddenly seen as a non-representative Western institution.
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50

Zoby, David, and David Wright. Fire on the Beach: Recovering the Lost Story of Richard Etheridge and the Pea Island Lifesavers. Oxford University Press, USA, 2002.

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