Статті в журналах з теми "Service quality"
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Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.
Повний текст джерелаRaval, Tulsi. "A Perspective on Service Quality and Closing Service Quality Gaps." Paripex - Indian Journal Of Research 3, no. 8 (January 15, 2012): 83–85. http://dx.doi.org/10.15373/22501991/august2014/25.
Повний текст джерелаDesai, Swati Bhavik. "Service Quality Servqual." Journal of Advances and Scholarly Researches in Allied Education 15, no. 6 (July 5, 2018): 169–73. http://dx.doi.org/10.29070/15/57744.
Повний текст джерелаYadav, Ambar, and Arti Singh. "Quality of Service in Real Time Services in Wireless Systems." International Journal of Engineering Research 3, no. 5 (May 1, 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.
Повний текст джерелаDr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services." Global Journal For Research Analysis 3, no. 6 (June 15, 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.
Повний текст джерелаIlhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.
Повний текст джерелаJayasuriya, Rohan. "Measuring service quality in IT services: Using service encounters to elicit quality dimensions." Services Marketing Quarterly 18, no. 1 (1998): 11–23. http://dx.doi.org/10.1080/15332969.1998.9985334.
Повний текст джерелаChaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint." Journal of Advances and Scholarly Researches in Allied Education 15, no. 4 (June 1, 2018): 193–99. http://dx.doi.org/10.29070/15/57413.
Повний текст джерелаHasan, Mahamudul, and Md Zakir Hosen. "University Service Quality." International Journal of Asian Education 1, no. 3 (December 1, 2020): 135–46. http://dx.doi.org/10.46966/ijae.v1i3.46.
Повний текст джерелаДанилина, Елена, Elena Danilina, Екатерина Яковлева, Ekaterina Yakovleva, Татьяна Бутова, Tatyana Butova, Алексей Белобородов, and Aleksey Beloborodov. "Service and quality of medical services." Services in Russia and abroad 8, no. 8 (December 15, 2014): 3–12. http://dx.doi.org/10.12737/8242.
Повний текст джерелаJayasuriya, Rohan. "Measuring Service Quality in IT Services." Journal of Professional Services Marketing 18, no. 1 (February 18, 1999): 11–23. http://dx.doi.org/10.1300/j090v18n01_02.
Повний текст джерелаTsitskari, E., D. Tsiotras, and G. Tsiotras. "Measuring service quality in sport services." Total Quality Management & Business Excellence 17, no. 5 (June 2006): 623–31. http://dx.doi.org/10.1080/14783360600588190.
Повний текст джерелаGanguli, Shirshendu, and Sanjit Kumar Roy. "Service quality dimensions of hybrid services." Managing Service Quality: An International Journal 20, no. 5 (September 7, 2010): 404–24. http://dx.doi.org/10.1108/09604521011073713.
Повний текст джерелаHossain, Shipan, MD Yusuf Hossein Khan, and Nikola Naumov. "Service quality and online banking services." International journal of multidisciplinarity in business and science 8, no. 13 (December 23, 2022): 5–16. http://dx.doi.org/10.56321/ijmbs.8.13.5.
Повний текст джерелаKumalasari, R. Amalina Dewi, Kartika Indah Permanasari, Magdalena Karismariyanti, and Dadang Munandar. "Mobile Banking: System Quality, Information Quality, Service Quality, Customer Satisfaction and Loyalty." Jurnal Ad'ministrare 9, no. 1 (June 5, 2022): 141. http://dx.doi.org/10.26858/ja.v9i1.33951.
Повний текст джерела라준영. "Analyzing service quality and relationship quality in public services." Journal of Korea Service Management Society 11, no. 3 (September 2010): 267–89. http://dx.doi.org/10.15706/jksms.2010.11.3.012.
Повний текст джерелаSeda Otieno, Protus, and Krishna Govender. "Managing airport service quality – the impact of self-service technologies." Investment Management and Financial Innovations 13, no. 3 (October 10, 2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.
Повний текст джерелаEl-Gamal, Sarah, Rasha Abd El Aziz, and Mohamed Farouk Abouelseoud. "E-Government Service Quality." International Journal of Electronic Government Research 18, no. 1 (January 2022): 1–21. http://dx.doi.org/10.4018/ijegr.288072.
Повний текст джерелаGyimóthy, Szilvia. "Service Quality." Journal of Quality Assurance in Hospitality & Tourism 1, no. 2 (June 2000): 31–57. http://dx.doi.org/10.1300/j162v01n02_03.
Повний текст джерелаLewis, Barbara R., Jayne Orledge, and Vincent‐Wayne Mitchell. "Service Quality:." International Journal of Bank Marketing 12, no. 4 (June 1994): 3–12. http://dx.doi.org/10.1108/02652329410057978.
Повний текст джерелаGhobadian, Abby, Simon Speller, and Matthew Jones. "Service Quality." International Journal of Quality & Reliability Management 11, no. 9 (December 1994): 43–66. http://dx.doi.org/10.1108/02656719410074297.
Повний текст джерелаKreck, Lothar A. "Service Quality." Journal of International Hospitality, Leisure & Tourism Management 1, no. 4 (March 5, 1999): 63–77. http://dx.doi.org/10.1300/j268v01n04_06.
Повний текст джерелаOwen, Suzanne. "Quality service." Manufacturing Engineer 71, no. 5 (1992): 8. http://dx.doi.org/10.1049/me:19920078.
Повний текст джерелаW., G. "Service Quality." Cornell Hotel and Restaurant Administration Quarterly 37, no. 1 (February 1996): 12. http://dx.doi.org/10.1177/001088049603700103.
Повний текст джерелаGenestre, Alain, and Paul Herbig. "Service Quality." Journal of Customer Service in Marketing & Management 3, no. 3 (March 26, 1997): 65–83. http://dx.doi.org/10.1300/j127v03n03_06.
Повний текст джерелаHung, Y. H., M. L. Huang, and K. S. Chen. "Service quality evaluation by service quality performance matrix." Total Quality Management & Business Excellence 14, no. 1 (January 2003): 79–89. http://dx.doi.org/10.1080/14783360309706.
Повний текст джерелаPradhan, Bibhuti B. "An Assessment of Satisfaction in Measuring Service Quality in On-Demand Ride Services." Journal of Advanced Research in Dynamical and Control Systems 11, no. 10-SPECIAL ISSUE (October 25, 2019): 424–28. http://dx.doi.org/10.5373/jardcs/v11sp10/20192825.
Повний текст джерелаPandit, Richa, and Dr Ram Kumar Balyan. "Measuring Service Quality in Retail Banking." Indian Journal of Applied Research 3, no. 8 (October 1, 2011): 380–81. http://dx.doi.org/10.15373/2249555x/aug2013/124.
Повний текст джерелаSerek, Radomir. "Service Quality and Process Maturity Assessment." Journal of Competitiveness 5, no. 4 (December 31, 2013): 43–56. http://dx.doi.org/10.7441/joc.2013.04.03.
Повний текст джерелаMeshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Повний текст джерелаGovender, K. K. "Customers' perception of bank service quality: The importance of employee service quality." South African Journal of Economic and Management Sciences 2, no. 1 (March 31, 1999): 115–27. http://dx.doi.org/10.4102/sajems.v2i1.2569.
Повний текст джерелаAl-Otaibi, Saad Aziz. "Organisational Culture and Service Quality among Service Institutions in Saudi Arabia." Journal of Advanced Research in Dynamical and Control Systems 12, SP7 (July 25, 2020): 2847–56. http://dx.doi.org/10.5373/jardcs/v12sp7/20202426.
Повний текст джерелаLuk, Sherriff T. K., and Roger Layton. "Service Skills and Service Quality." Journal of Human Resources in Hospitality & Tourism 3, no. 2 (January 11, 2005): 33–60. http://dx.doi.org/10.1300/j171v03n02_02.
Повний текст джерелаSchneider, Benjamin, Beth Chung, and Kenneth P. Yusko. "Service Climate for Service Quality." Current Directions in Psychological Science 2, no. 6 (December 1993): 197–200. http://dx.doi.org/10.1111/1467-8721.ep10769774.
Повний текст джерелаKatelo, Iveta, Irēna Kokina, and Vitālijs Raščevskis. "SERVICE QUALITY IN THE PUBLIC SERVICE OF LATVIA." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (May 28, 2021): 293–311. http://dx.doi.org/10.17770/sie2021vol6.6282.
Повний текст джерелаPrioni, Paola, and David Hensher. "Measuring Service Quality in Scheduled Bus Services." Journal of Public Transportation 3, no. 2 (March 2001): 51–74. http://dx.doi.org/10.5038/2375-0901.3.2.4.
Повний текст джерелаChuang, Yi-Fei, Shiuh-Nan Hwang, Jehn-Yih Wong, and Chia-Huei Ho. "Important Service Quality of Tourist Retail Services." Journal of Quality Assurance in Hospitality & Tourism 18, no. 3 (August 11, 2016): 379–85. http://dx.doi.org/10.1080/1528008x.2016.1213688.
Повний текст джерелаLewis, Barbara R. "Service Quality: Recent Developments in Financial Services." International Journal of Bank Marketing 11, no. 6 (June 1993): 19–25. http://dx.doi.org/10.1108/02652329310045729.
Повний текст джерелаBell, Louise. "Developing service quality in mental health services." International Journal of Health Care Quality Assurance 17, no. 7 (December 2004): 401–6. http://dx.doi.org/10.1108/09526860410563212.
Повний текст джерелаSheppard, Lorraine. "Service Quality Indicators in Physical Therapy Services." Services Marketing Quarterly 25, no. 1 (September 2003): 33–46. http://dx.doi.org/10.1300/j396v25n01_03.
Повний текст джерелаYang, Hua, and Nigel Coates. "Internal marketing: service quality in leisure services." Marketing Intelligence & Planning 28, no. 6 (September 21, 2010): 754–69. http://dx.doi.org/10.1108/02634501011078147.
Повний текст джерелаMarja Rasila, Heidi, and Nils Florian Gersberg. "Service quality in outsourced facility maintenance services." Journal of Corporate Real Estate 9, no. 1 (February 6, 2007): 39–49. http://dx.doi.org/10.1108/14630010710742473.
Повний текст джерелаBradshaw, Jill. "Improving Service Quality through Linked Services Development." Tizard Learning Disability Review 6, no. 4 (October 2001): 12–18. http://dx.doi.org/10.1108/13595474200100034.
Повний текст джерелаLee, Hyun-Joo, and Kiseol Yang. "Interpersonal service quality, self-service technology (SST) service quality, and retail patronage." Journal of Retailing and Consumer Services 20, no. 1 (January 2013): 51–57. http://dx.doi.org/10.1016/j.jretconser.2012.10.005.
Повний текст джерелаGudlaugsson, Thorhallur, and Fridrik Eysteinsson. "PRIORITIZING SERVICE QUALITY IMPROVEMENT INITIATIVES FOLLOWING SERVICE QUALITY MEASUREMENTS." Journal of International Business and Economics 13, no. 3 (October 1, 2013): 59–66. http://dx.doi.org/10.18374/jibe-13-3.8.
Повний текст джерелаTominc, dr Polona, and Richa Pandit. "Study of The Impact of Service Quality on Consumer Behavior in Internet Banking Services." Paripex - Indian Journal Of Research 3, no. 1 (January 15, 2012): 131–33. http://dx.doi.org/10.15373/22501991/jan2014/40.
Повний текст джерелаGhobadian, A., and A. J. Terry. "How Alitalia improves service quality through quality function deployment." Managing Service Quality: An International Journal 5, no. 5 (October 1, 1995): 31–35. http://dx.doi.org/10.1108/09604529510100459.
Повний текст джерелаHidayah, Riski Taufik, Muhammad Dzil Fadhli Tauwli, and Nugraha Saefudin. "The Effects of Mobile Service Quality and E-Recovery Service Quality on E-Satisfaction in Bukalapak Application Users." International Journal of Psychosocial Rehabilitation 24, no. 02 (February 12, 2020): 3087–92. http://dx.doi.org/10.37200/ijpr/v24i2/pr200613.
Повний текст джерелаDaaji, Marwa, Ali Ouni, Mohamed Mohsen Gammoudi, Salah Bouktif, and Mohamed Wiem Mkaouer. "Multi-criteria Web Services Selection: Balancing the Quality of Design and Quality of Service." ACM Transactions on Internet Technology 22, no. 1 (February 28, 2022): 1–31. http://dx.doi.org/10.1145/3446388.
Повний текст джерелаShayestehfar, Reza, and Bita Yazdani. "Bank service quality." TQM Journal 31, no. 1 (January 14, 2019): 28–51. http://dx.doi.org/10.1108/tqm-04-2018-0052.
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