Дисертації з теми "Service design innovation"
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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.
Повний текст джерелаBieg, Melanie, and Mathilde Helgesson. "The role of innovation resistance in the design of service innovations : A study on shared mobility services." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-387835.
Повний текст джерелаWong, Regan (Regan A. ). "Patterns of innovation in service industries." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42376.
Повний текст джерелаIncludes bibliographical references (p. 81-83).
Over the years, scholars studying technology-based innovation have uncovered patterns of success and failure. Many of the lessons learned from these observations can serve as powerful guidelines for leaders of industry as they guide their firms into new markets or help defend against emerging challengers. Most of the studies to date, however, have been based on research in manufactured product industries, while relatively little has been done to understand technology and innovation in service industries. The initial motivation behind this thesis was to interpret established principles of innovation in the context of services-based industries. In proposing this topic, I assumed that certain aspects of product-based principles also describe patterns in service industries. My research revealed that some principles apply to both sectors. Others need to be extended. Still others apply selectively, depending on the nature of the service that is being examined. In the process of synthesizing the lessons learned from my literature review and the case studies I examined, Professor James Utterback pointed me to the convergence of product and services and the role of product platforms in this paradigm. What emerged was the idea of a technology delivery platform and throughout the latter parts of this thesis, I explore different implications of this concept.
by Regan Wong.
S.M.
Wang, Tianyi. "International students’ stress : Innovation for health-care service." Thesis, Linnéuniversitetet, Institutionen för design (DE), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76296.
Повний текст джерелаVenkatraman, Rajagopal. "Role of design service firms in product innovation." Digital WPI, 2006. https://digitalcommons.wpi.edu/etd-theses/4.
Повний текст джерелаVenkatraman, Rajagopal. "Role of design service firms in product innovation." Link to electronic thesis, 2005. http://www.wpi.edu/Pubs/ETD/Available/etd-010406-181802/.
Повний текст джерелаEspinosa, Vasconcelos Fernando (Francisco Fernando). "An exploration of architectural innovation in professional service firms." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42353.
Повний текст джерелаIncludes bibliographical references (leaves 103-105).
Architectural innovation is achieved using architectural knowledge to reconfigure an established system to link together components in a new way that provides a competitive advantage. Components in professional service firms are the expertise areas in which the firms have developed proficiency or those in which they plan to develop it. Competitive advantage in professional service firms is related to the capacity of the firm to add continuing value to a dynamic set of clients and to itself. In order to add value, professional service firms, being knowledge intensive, must develop capabilities that enhance the knowledge capital they possess, which is valuable to both its clients and to the professionals they employ. This knowledge capital can be classified into Human Knowledge, Relational Knowledge and Structural Knowledge. The first two types are comprised mainly of tacit knowledge, while the third one consists of explicit knowledge. Architectural innovation modes result from the reconfiguration of these knowledge types in ways that enhance the value creation processes of professional service firms. This work explores the ways professional services firms achieve these reconfigurations and offers insights into the key characteristics of successful practices.
by Fernando Espinosa Vasconcelos.
S.M.
Nee, Nancy Y. "DO YOU HAVE THE “S” FACTOR FOR SERVICE INNOVATION? HOW STEWARDSHIP CONTRIBUTES TO SERVICE INNOVATION CAPABILITIES IN SERVICE-DOMINANT LOGIC." Case Western Reserve University School of Graduate Studies / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=case1585250275019877.
Повний текст джерелаEngström, Jon. "Patient involvement and service innovation in healthcare." Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.
Повний текст джерелаDenna avhandling syftar till en mer patientcentrerad och effektiv sjukvård. Den bidrar till en strömning inom forskningen som menar att sjukvården kan förbättras genom en omdefiniering av patientrollen – från en roll som passiv mottagare till aktiv, samskapande aktör. Patienten kan ses som en resurs både i utförande av vården (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) och inom utveckling och innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Avhandlingen kombinerar sjukvårdsforskning (Anderson and Funnell, 2005; Nelson et al., 2002) med tjänsteforskning (Grönroos, 2006; Vargo and Lusch, 2008, 2004) i en forskningsansats som innefattar fyra vårdenheter och 68 patienter. Den utforskar tre aspekter av patientinvolvering och tjänsteinnovation. För det första undersöks konceptet patientinvolvering genom en omfattande litteraturöversikt av den empiriska forskningen på området. Översikten leder till en konceptuell modell för att beskriva patientinvolvering: vad dess förutsättningar är, vilka former av patientinvolvering som finns och vad patientinvolvering leder till. Avhandlingen diskuterar även begreppet värde och hur patienter kan samskapa värde, utifrån perspektiv inom vårdforskning och tjänsteforskning. För det andra föreslår avhandlingen en dagboksbaserad metod för att involvera patienter i tjänsteinnovation. Deltagande patienter skriver i denna metod ner sina ner sina idéer och upplevelser varje dag under två veckors tid. Mina kollegor och jag utvecklade metoden i samarbete med personal från de deltagande vårdenheterna och applicerade den på praktiken. Erfarenheterna från projektet och de deltagande patienternas bidrag användes för att utforska möjligheterna med patientinvolvering i utvecklingen av vården. Vi föreslår tre sätt att lära sig från det insamlade materialet: som direkta idéer till förbättringar; summerat till rapporter för att ge kvalitativ förståelse av andra kvantitativa mätningar; och enskilda patienters berättelser kan användas för att förmedla patientperspektivet i organisationen och mana till förändring. För det tredje undersöker avhandlingen patienters motivation att bidra till tjänsteinnovation, ett hittills outforskat område. Genom en analys av patienters bidrag och genom intervjuer med deltagare finner vi att patienter motiveras att delta av en rad olika anledningar, från ett behov av upprättelse till en glädje av att utföra aktiviteten. Deltagandet uppfattas som en social och meningsfull händelse. Patienter upplever psykiskt välbefinnande och stöd genom att delta, även om sjukdom kan vara ett hinder i deltagandet. Avhandlingen undersöker även hur de allra mest motiverade patienterna kan identifieras och inkluderas i tjänsteinnovation, detta inspirerat av lead user-metoden (von Hippel, 1986). Sammantaget utforskar avhandlingen patientinvolvering och tjänsteinnovation från nya perspektiv och bidrar därmed till våra gemensamma ansträngningar för att förbättra vården och patienters välbefinnande.
Davis, Kara, Pinar Öncel, and Qingqing Yang. "An Innovation Approach for Sustainable Product and Product-Service System Development." Thesis, Blekinge Tekniska Högskola, Sektionen för ingenjörsvetenskap, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2023.
Повний текст джерелаMazzarella, Francesco. "Crafting situated services : meaningful design for social innovation with textile artisan communities." Thesis, Loughborough University, 2018. https://dspace.lboro.ac.uk/2134/33528.
Повний текст джерелаGao, Bin. "Implementation of design thinking for collaborative service innovation in SMEs : a knowledge perspective." Thesis, University of Glasgow, 2019. http://theses.gla.ac.uk/30903/.
Повний текст джерелаMarufu, Masiya Passmore Alex. "ICT-based innovation using service dominant logic in healthcare : a design thinking perspective." Thesis, University of Pretoria, 2017. http://hdl.handle.net/2263/64294.
Повний текст джерелаThesis (PhD) - University of Pretoria, 2017.
Informatics
PhD
Unrestricted
Hens, Julian. "A Formal Method for Design Thinking in Service System Innovation Investigation into the Suitability of the Stanford E310 Design Thinking Methodology for Business Innovation /." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/06609333002/$FILE/06609333002.pdf.
Повний текст джерелаMeier, Stephanie, and Kelly Nash. "Diggin’ Independence: Women Working Toward Self-Sufficiency." Research Showcase @ CMU, 2011. http://repository.cmu.edu/theses/24.
Повний текст джерелаRuvald, Ryan. "Prototyping for Product-Service Systems innovation : Insights from the construction equipment industry." Licentiate thesis, Karlskrona, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-18964.
Повний текст джерелаDuong, Tu-Anh. "Intégration par les usages d’une innovation en santé : La télédermatologie." Thesis, Université Paris-Saclay (ComUE), 2016. http://www.theses.fr/2016SACLC096/document.
Повний текст джерелаDesigning product or services for healthcare system is highly complex, costly and risky. It combines constraints such as being a multi decisional and multilevel system with specific financial model linked to the state the healthcare system organization belongs to. In the highly marketing-time sensitive context of innovative products or services, there is challenge for designers to be able to match the new design to the users’ needs, answering to their context or usages while integrating all system stakeholder components. Telemedicine (TM) is the use of ITtechnologies to provide medical care or medical advice. It is considered a care delivery transformation combining medical, technological and organizational innovation. Using the example of Teledermatology a dermatological application of TM, this PhD develops a methodology based upon users contexts and usages to design integrate and provide an assessment model to decision makers. The opportunity to implement and integrate the service in French department of dermatology is discussed
Duell, Mathias. "Developing a serious game for service innovation : - a workshop-based approach." Thesis, Internationella Handelshögskolan, Jönköping University, IHH, Informatik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49106.
Повний текст джерелаHussain, Romana. "System-in-use methodology : a methodology to generate conceptual PSS (Product-Service Systems) and conventional designs using systems-in-use data." Thesis, Cranfield University, 2013. http://dspace.lib.cranfield.ac.uk/handle/1826/8262.
Повний текст джерелаVaňková, Jana. "Design služeb Zátiší Catering Group, a.s." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-191749.
Повний текст джерелаSjöberg, Tobias. "THE FORGOTTEN SOURCE : EMPLOYEES AS A SOURCE OF CUSTOMER INSIGHTS." Thesis, Linköpings universitet, Interaktiva och kognitiva system, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-171995.
Повний текст джерелаPetrusson, Karin. "Unfold." Thesis, Konstfack, Industridesign, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-7500.
Повний текст джерелаFlaherty, Matthew (Matthew W. ). "A strategic framework using open innovation and platforms to embrace disruptive "Software as a Service" technology." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59242.
Повний текст джерелаCataloged from PDF version of thesis.
Includes bibliographical references (p. 114-116).
Over the past several decades, technology has become fundamental to the facilitation of communication, collaboration and productivity inside and between enterprises. Enterprises use numerous tools to reach their customers, manage increasingly decentralized and mobile workforces and to create digital assets critical to their daily operations. In the last several years, changes in the availability of internet access and the compatibility of internet browsers has resulted in massively scalable services available on the internet - delivered by models termed "Software as a Service" and "Cloud Computing". This delivery mechanism is vastly different from traditional models of enterprise software delivery where enterprise purchase, install and manage their own enterprise software packages. This thesis will evaluate a strategy for one of the market leaders in messaging, IBM Lotus, in the face of the disruptive forces of new internet enabled delivery mechanisms like Software as a Service and Cloud Computing. In doing so, it will integrate the topics of several researchers in the field of strategy and innovation. After a treatment of background topics and themes, it will present an evaluation of the enterprise software market in the face of the disruptive forces created by the internet. A framework for evaluating market strategies for established players will be developed using concepts of software platforms and open innovation. Finally, a case study of the established player will be viewed through the lens of this framework.
by Matthew Flaherty.
S.M.in System Design and Management
Bood, Mathias. "Creating a service for internet connected dishwashers : A study about how new technology can improve user experience." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78797.
Повний текст джерелаDenna rapport behandlar ett tjänstedesignprojekt om hur modern teknik kan appliceras på en diskmaskin för att skapa mervärde för slutanvändaren. Den moderna tekniken innebär att diskmaskinen kopplas upp till internet och därmed agerar som en dator, med att den kan skicka och lagra information. För att ta reda på vad en sådan diskmaskin skulle kunna ge för mervärde för slutanvändare så samlades data in på hur användare förhåller sig till sin diskmaskin. Detta gjordes med tjänstedesignsmetodik med olika intervjuer och observationer som mynnade ut i tre persona, namngivna som Lisa, Tomas och Daniel. Dessa placerades i olika Customer Journeys vilket bidrog till en större förståelse för hur de upplever olika situationer kopplat till dess diskmaskin. Efter en utförd användarstudie konstateras det att en smart diskmaskin kan förenkla vardagen på lite olika sätt beroende på användare. Detta resulterade i en app som ska fungera som ett medium mellan diskmaskinen och användaren. Konceptet har utvecklats med användare för att lösningen ska kunna tillgodose deras olika behov. Projektet utfördes tillsammans med Asko Appliances AB med Andreas Holmèn som handledare. Asko Appliances AB är beläget i Lidköping, där dom bland annat utvecklar diskmaskiner för hushållsbruk. Arbetet har gjorts i kursen Examensarbete för högskoleingenjörsexamen i Innovationsteknik och design på Karlstad universitet. Projektets handledare har varit Monica Jakobsson och Leo de Vin har varit examinator.
Li, Huanyu. "Lav Förening : Service design: lichen study, farm innovation and enterprise framework for re-active rural cultural landscape." Thesis, Linnéuniversitetet, Institutionen för design (DE), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-57536.
Повний текст джерелаAnnanperä, E. (Elina). "Managing technology-based service innovations in emerging wellness business ecosystems." Doctoral thesis, Oulun yliopisto, 2017. http://urn.fi/urn:isbn:9789526215839.
Повний текст джерелаTiivistelmä Eri ICT-alojen yritykset ovat tänä päivänä siirtyneet yhä enemmän määrittelemään toimintansa teknologian sijaan palveluratkaisujen tuottamisen sekä uudenlaisten yhteistyöratkaisujen kautta. Uusien teknologiaratkaisujen hyödyntäminen on tuonut digitalisaation myös hyvinvointialojen palveluihin. Sen myötä alalle on tullut uusia, teknologiaperustaisia ratkaisuja tuottavia pieniä toimijoita. Viime vuosina myös kansallinen tutkimushankerahoitus on tukenut uutta liiketoimintaa teknologiaperustaisten hyvinvointipalveluratkaisujen ympärille, ja edistänyt uusien yritysverkostojen, kuten liiketoimintaekosysteemien muodostumista. Kun organisaatiot ryhtyvät tekemään tiivistä yhteistyötä ensimmäistä kertaa yhdessä hankkeiden puitteissa, tuovat erilaiset odotukset ja työskentelytapojen yhteensovittaminen myös omat haasteensa yhteistyöhön. Uusien ekosysteemien muodostumista ja siihen liittyviä käytänteitä on tarvetta ymmärtää aiempaa syvällisemmin. Tämä tunnistettu tarve toimi tämän väitöstutkimuksen lähtökohtana. Tämä tutkimus toteutettiin kahdessa suomalaisessa tutkimusohjelmassa, joihin väitöstyön tekijä osallistui aktiivisena tutkijana. Tutkimus toteutettiin toimintatutkimuksena, ja siihen sisällytettiin useita tutkimustehtäviä. Tehtävien tavoitteena oli keskittyä toimijoiden keskinäiseen toimintaan ja rooleihin, ja pyrkiä ratkaisemaan ekosysteemiyhteistyöstä syntyviä haasteita. Lisäksi tutkimuksessa keskityttiin ekosysteemiyhteistyön pyrkimykseen synnyttää innovatiivista liiketoimintaa organisaatioiden yhteistyöllä. Väitöstyön tuloksena saatiin uutta ymmärrystä hyvinvointialan ekosysteemien muodostamisesta tutkimushankkeen yhteydessä ja tunnistettiin muodostumisen vaiheita sekä niihin liittyviä ongelmia. Tässä tutkimuksessa todettiin, että onnistunut yhteistyö uudessa liiketoimintaekosysteemissä vaatii vahvan johtavan yrityksen, joka tuo ekosysteemiin päämäärätietoisuutta ja vakautta. Tämän lisäksi muiden yritysten on löydettävä niille sopiva rooli ekosysteemissä. Uusien palveluiden kehittäminen ekosysteemissä vaatii avoimuutta yritysten yhteisessä toiminnassa. Väitöskirjatyö tuotti käytäntöön sovellettavaa tietoa organisaatioiden toiminnasta, ja johtamiseen kohdistuvista tarpeista. Lisäksi se tuotti ratkaisuja tunnistettuihin ongelmiin, joita organisaatioiden yhteistyö ekosysteemin muodostamisen alkuvaiheessa aiheutti tässä työssä tarkastelluissa tutkimushankkeissa
Corrigan-Kavanagh, Emily. "Exploring art therapy techniques within service design as a means to greater home life happiness." Thesis, Loughborough University, 2018. https://dspace.lboro.ac.uk/2134/32866.
Повний текст джерелаMonsen, Line, and Marie Sandberg. "Potentialen till tjänsteutveckling i hotellbranschen." Thesis, Umeå universitet, Företagsekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-73196.
Повний текст джерелаRosa, Maiara. "Characterizing design thinking towards integration with product-service system development process." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/18/18156/tde-08032017-104519/.
Повний текст джерелаDiversas empresas têm tentado migrar da oferta de produtos para a oferta de sistemas produto-serviço (PSS), o que requer uma mudança não só do modelo de negócios, como também da cultura e da mentalidade. Utilizar métodos centrados no usuário é uma forma de auxiliar nessa mudança cultural e no aumento de valor percebido do PSS ofertado. Uma abordagem capaz de apoiar o processo de desenvolvimento (PD) de PSS em se tornar mais centrado no usuário é o design thinking (DT). Trata-se de uma abordagem centrada no usuário utilizada por diversas empresas de sucesso para apoiar a inovação e descrita por várias metodologias de foco prático. No entanto, não está claro na literatura como DT pode ser integrado a modelos de PD já utilizados pelas empresas, levando a casos onde fases, ou mesmo todo o PD, são substituídos por completo pelo DT. Essa substituição não parece apropriada, dado que DT pode não conter aspectos considerados pelos PDs de PSS. O principal objetivo deste trabalho é identificar como a abordagem do DT pode ser aplicada nos PDs de PSS. A metodologia desta pesquisa combina os seguintes métodos: estudo de caso, linguística de corpus, semântica de frames, e métodos baseados em matrizes. Um dos resultados deste trabalho é a caracterização do DT baseada em análise linguística, a qual foi derivada do conteúdo de mais de 1500 páginas de 8 metodologias de DT. Essa análise resultou em 46 atividades recorrentes, associadas com 458 diretrizes específicas, e a identificação de 182 atividades relevantes que sintetizam as metodologias de DT. Essas atividades foram comparadas a 14 modelos de PD de PSS da literatura, concluindo, entre outros achados, que o DT não é capaz de substituir o PD de PSS, e que a compatibilidade para integração do DT ao PD de PSS é maior no front-end da inovação (FEI). Atividades do FEI de 14 modelos de PD de PSS e 7 de produto foram comparadas com as atividades relevantes e recorrentes do DT para prover o entendimento em como o DT pode ser integrado aos modelos de PD de PSS. Finalmente, as conclusões dessa última comparação levaram à criação de um método de quatro passos para integração do DT aos modelos de PD de PSS, baseado na similaridade das atividades.
Turner, Cheryl Mabe. "A study of change: how did a network of instructional design teams influence implementation of an innovation?" Diss., Virginia Tech, 1994. http://hdl.handle.net/10919/40084.
Повний текст джерелаBeignon, Anaëlle. "Design for obsolete devices. : Exploring the marginalization of users of obsolete devices regarding the Swedish public services’ digitalization." Thesis, Malmö universitet, Institutionen för konst, kultur och kommunikation (K3), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-43842.
Повний текст джерелаHernandez-Pardo, Ricardo. "Designing sustainable product service systems : a business framework for SME implementation." Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/11001.
Повний текст джерелаByström, Öhrnell Martina, and Adam Ekström. "Kundinvolvering i modern tjänsteutveckling : Kundens roll och bidrag i en kundcentrerad tjänsteutvecklingsprocess." Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129905.
Повний текст джерелаProblem: Given the role of the customer in value creation organizations need knowledge on how their customers can get involved, and develop formal processes to do so. Given services role in today’s world there is a need for continuous research and development in the field. Furthermore, the research surrounding service development has mostly contributed to the theoretical field without much contribution to those who work with service development today. These aspects are part of the reasoning leading up to this studies purpose. Purpose: The purpose of this study is to develop an understanding on how customers are involved in service development in practice and the role of the customer in the development process, as well as examine the practice with the current literature. Method: The study is of a qualitative character with a case study design. Due to nine semi-structured interviews with both service design firms and service businesses both working with customer involvement in their service development processes valuable data could be collected to explain the case. Conclusion: The conclusions that were made from the study is that the traditional service development models have been phased out in favor of design based models with iterative phases. Furthermore, the theoretical classification of a services user is not as widespread in practice, it is more based on the needs of the customer than the customer’s characteristics. Finally, the study could identify that besides the traditional effects of customer involvement, there is an additional effect. Namely, that customer involvement can lead to large organizational changes as a result of a new customer focus.
Macedo, Juliana Cardoso Vicente de. "Inovação e a promoção do turismo sustentável em Lisboa." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/18470.
Повний текст джерелаO aumento da indústria do turismo em Lisboa tem gerado benefícios para a economia local, mas ao mesmo tempo este crescimento exponencial pode acarretar problemas para os habitantes. Por meio da analise de dados secundários, será apresentada a situação do atual cenário turístico na capital portuguesa, avaliado de que modo a inovação pode ajudar na elaboração de um plano estratégico para mitigar os possíveis impactos oriundos do excesso de visitantes. O objetivo é, por meio da abordagem do Design de Serviços e seus principais conceitos, traçar um breve panorama para o desenvolvimento sustentável do turismo na cidade através de um trabalho colaborativo.
The increase in the tourism industry in Lisbon has generated benefits for the local economy, but at the same time this exponential growth has the potential to become a burden on local inhabitants. The analysis of secondary data will further explain the current tourism sector in Lisbon, the Portuguese capital. It will also explain how innovation can help in the development of a strategic plan to minimize the potential negative impact from the increased number of tourists on the local populace. The objective through the Service Design approach and its main concepts is to draw a plat or a vision for the sustainable development of tourism in the city through collaborative work.
info:eu-repo/semantics/publishedVersion
Franklin, Rebecca N. "Innovation Within Regulations: Gaining Insight On Cultivating Employee-Led Innovation In California Public-Sector Organizations." Scholarly Commons, 2020. https://scholarlycommons.pacific.edu/uop_etds/3704.
Повний текст джерелаFrança, César Levy. "Business Model Design for Strategic Sustainable Development." Doctoral thesis, Blekinge Tekniska Högskola, Institutionen för strategisk hållbar utveckling, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-13674.
Повний текст джерелаPaes, Marcelo. "Inovação no Hospital Mãe de Deus: um projeto de design estratégico para fidelização do corpo clínico." Universidade do Vale do Rio dos Sinos, 2012. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3271.
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Esta dissertação teve como objetivo avaliar as contribuições que um contexto de Open Innovation poderia acrescentar a um projeto de design estratégico voltado ao desenvolvimento de novos serviços ao público médico do Hospital Mãe de Deus, em Porto Alegre. Para tanto, fez uma avaliação qualitativa do projeto estudado, descrevendo, compreendendo e interpretando fatos e fenômenos através do método da pesquisa-ação, de maneira a associar a pesquisa social com a ação colaborativa e participativa. A tarefa de pesquisa foi constituída de duas frentes de trabalho e coleta de dados: a primeira, de caráter científico-técnico, composta por técnicas de pesquisa documental e entrevistas semiestruturadas, fez uma busca criteriosa de dados inerentes às práticas e estratégias da instituição direcionadas ao problema da analise, e coletou percepções de diversos atores, internos e externos à instituição hospitalar, sobre o fenômeno estudado que não foram capturados na análise documental; e a segunda, de caráter científico-projetual, atuou de maneira prática no cenário da investigação, buscando uma abordagem experiencial do sentido ideal de criar valor pela inovação, através do uso de capacidades inerentes aos modelos de conhecimento do Design Estratégico. Os resultados alcançados mostram que o Hospital Mãe de Deus apresenta um contexto onde se observa a inovação aberta de forma prática, permitindo a entrada de recursos externos para gerar valor ao seu negócio, porém ainda carente de processos que tornem tal prática consciente e favoreçam a utilização do conhecimento tácito do pessoal interno, permitindo sua disseminação para além da área médico-assistencial. Os resultados também indicam que a instituição explora fatores condicionantes para o sucesso de projetos de desenvolvimento de novos serviços, entre os quais a disposição da liderança em buscar novos olhares e fontes externas para contribuir com soluções diferenciadoras, impulsionando favoravelmente a gestão dos modelos assistencial e econômico sobre os quais está apoiada. O projeto de um novo serviço conduzido pela lente do design estratégico encontrou no exercício da inovação aberta dessa instituição um clima propício para que suas práticas pudessem ser compatibilizadas. Assim, a lógica do fazer característica do design estratégico e que dá forma à estratégia elaborada pela empresa, fortalece-se junto a uma situação de inovação aberta que abre espaço para uma possível execução dos conceitos e serviços projetados.
The objective of this dissertation was to evaluate the contributions that a context of Open Innovation could add to a strategical project of design focused on the development of new services to the medical public of the Hospital Mãe de Deus, in Porto Alegre. For this purpose, it was made a qualitative evaluation of the studied project, describing, understanding and interpreting facts and phenomena through the method of action research, to associate the social research with the collaborative and participatory action. The research task was constituted of two fronts of work and data collection: the first, scientific-technical, consisting of documentary research techniques and semistructured interviews, made a detailed search of data inherent to the practices and strategies of the institution directed to the problem of analyze, and collected perceptions of diverse actors, both internal and external to the hospital institution, on the studied phenomenon that had not been captured in the documentary analysis; and the second one, scientific-design based, acted in a practical way in the scene of the research, seeking an experiential approach of the ideal sense of creating value by innovation, through the use of capabilities inherent to the Strategic Design knowledge models. The results show that the Hospital Mãe de Deus presents a context where it is observed the open innovation in a practical way, allowing the entrance of external resources to generate value to its business, but still lacking processes which make such practice conscientious and that encourage the use of the tacit knowledge of the internal staff, allowing its dissemination beyond the medical-assistencial area. The results also indicate that the institution explores determining factors for the success of projects of development of new services, including the willingness of the leadership in searching new looks and external sources to contribute with unique solutions, stimulating favorably the management of the assistencial and economic models on which it is supported. The design of a new service conducted by strategic design found, in the exercise of the open innovation of this institution, a favorable environment so that its practices could be made compatible. Thus, the logic of making characteristic of strategic design and that gives form to the strategy elaborated by the company, is strengthened next to a situation of open innovation that makes room for a possible execution of the concepts and services projected.
Perez-Freije, Javier. "Design of organizational controls for managing innovation : implications for firms in high-velocity environments /." Hamburg Kovač, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016429793&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Повний текст джерелаJohnstone, Sarah. "Enhancing ecologies of care for CALD women through care-full creative engagement." Thesis, Queensland University of Technology, 2021. https://eprints.qut.edu.au/213223/1/Sarah_Johnstone_Thesis.pdf.
Повний текст джерелаKánská, Kateřina. "Inovace ve službách: Využití designu služeb v praxi." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-113825.
Повний текст джерелаCarrião, Renato Lewenthal. "Method to represent IoT solutions during the Business Model Design of a Product-Service System (PSS)." Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/18/18156/tde-12112018-141032/.
Повний текст джерелаConsiderando a competitividade dos mercados globais dentro de um ambiente de constante mudança, o modelo de negócio de uma empresa deve ser capaz de inovar constantemente, capturando valor dentro da empresa ao mesmo tempo em que atende melhor as necessidades dos clientes. O modelo de negócio de PSS representa uma inovação ao entregar valor ao cliente através de uma combinação de produtos e serviços. No entanto, o modelo de negócio de PSS também precisa inovar constantemente. A Internet das coisas (IoT) compreende objetos em rede capazes de interagir uns com os outros e com as pessoas, para alcançar metas comuns com elevado nível de eficiência. Dessa forma, apresenta potencial para criar a nova proposta de valor para o desenho de modelo de negócio de PSS. No entanto, a literatura existente representa a solução de IoT usando ou constructos técnicos, ou um nível alto de descrição textual. O objetivo deste estudo é propor um \"Método de representação de soluções de internet das coisas (IoT) durante o design de um modelo de negócios de um Sistema produto-serviço (PSS)\". O método foi desenvolvido com apoio da Design Research Methodology (DRM), sendo composto de três fases de investigação. Durante a primeira e a segunda fase, realizou-se uma revisão da literatura para gerar requisitos teóricos para orientar a proposição de método. Durante a terceira fase, foram desenvolvidos requerimentos e analisados múltiplos estudos de caso, usando fontes secundárias, para propor o método na teoria. Durante a atividade final da terceira fase foi realizada uma aplicação exploratória do método, em um caso de um PSS de \"uso compartilhado de carros\" usando um carro autônomo. Em seguida todos os artefatos do método, e os resultados dessa aplicação exploratória, foram objeto de uma avaliação inicial por um grupo focal. Os resultados indicaram que o método tem potencial para fornecer uma linguagem comum para os desenvolvedores de modelo de negócio de PSS, proporcionando informações detalhadas, a serem adicionadas às dimensões de um modelo de negócio de PSS.
Costa, Renato Machado. "Análise, design e inovação de modelos de negócios para servitização." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-17082017-094629/.
Повний текст джерелаManufacturing companies traditionally are focused on designing, developing, manufacturing and marketing physical products. However, some manufacturers are changing their business strategies, complementing the sale of products by providing services, adding knowledge and activities associated with their use, and creating a higher perception of value by their customers.Strategic competition through service delivery has become a hallmark of the innovative manufacturing companies, providing the companies with a robust means to protect their market from competitors. Thus, there is a growing interest in researching the role of services in sustaining the competitiveness of manufacturing industry.Service-oriented approaches, which incorporate this shift in business\' focus from offering isolated products, to proposing integrated solutions, have been addressed in the literature as servitization, and typically entail innovations in the company\'s business model (BM). The goal of this research is investigating how companies can promote transformations in their BMs to support their servitization strategies, and proposing a set of artifacts to support them in the implementation of these strategies, since the following research problem: \"How to innovate the BM of a company which adopts the servitization strategy? \", which unfolds in the following questions: (i) what are the main motivating factors for a company to adopt the servitization strategy?; (ii) how to represent the BM of a company incorporating the service-dominant logic, more suitable for servitization?; (iii) how to innovate a company\'s BM to implement its servitization strategy ?; and (iv) how to apply the proposed artifacts to support the implementation of the servitization strategy in a company? An exploratory and prescriptive research is carried out, based on the design science research methodology, and supported by a systematic literature review on the related subjects, aiming at proposing artifacts in response to the questions posed. The demonstration of the proposed artifacts is done by means of a case study in a multinational company, which manufactures medical devices, followed by an assessment of this demonstration, supported by the thinking aloud method. From the four research questions, the following results are obtained: (i) identification, analysis and categorization of the main motivating factors for servitization adoption; (ii) proposing a BM architecture according to the service-dominant logic, to help the servitization study; (iii) proposing an innovation process for the company\'s BM, to implement the servitization; and (iv) demonstration and assessment of the proposed BM architecture for servitization. The research offers contributions to the literature of BM and servitization, and to practitioners, proposing the artifacts business model canvas for servitization (BMCS) and the IPIDI process for innovation of BM for servitization, besides some methodological contributions related to design science research and thinking aloud.
Panarotto, Massimo. "Capturing Value in Conceptual PSS Design : Perspectives from the Automotive Supply Chain." Licentiate thesis, Blekinge Tekniska Högskola, Avdelningen för maskinteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-00563.
Повний текст джерелаSun, Ching-Wen, and 孫菁妏. "Co-Design Method for Service Innovation." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/24162159021820426950.
Повний текст джерела國立交通大學
應用藝術研究所
99
Technological developments have a profound influence on people’s lives, and introduce the prospect of diverse new service developed to provide users with a higher quality of life. Unfortunately, a number of technologies remain new to most users, and services that adopt these high-end technologies often confused users or make them uneasy. These services are meant to help people to accomplish their goals, but it doesn't necessarily turn out the way they expected. To create services that fulfill the needs of users, designers must listen to those needs, and take those needs into consideration. This study aims to develop a co-design method, enabling designers to uncover the inner demands of users. n addition, we unravel the difficulties faced by designers and users in the co-design process, and explore methods for developing processes. In addition, we establish U-Service, a method for implementing co-design based on the theory and methods of participatory design. The three main stages of this study are developed through the process of experimentation. First, the exploration stage focuses on the difficulties involved in co-design. Next, we propose an initial method to overcome these difficulties, and test it for further modification in the second stage. Finally, we propose our U-Service in the finalization stage. U-Service is a method for guiding the implementation of co-design for the development of ideas inspired by user insight. The entire process comprises three stages. Through this three-stage (preparation, workshop, and organization) procedure, a better understanding is developed, and trust between the designer and user is established. As a result, a better design outcome can be achieved. This study is dedicated to developing a co-design method for service designers today and the proposed U-Service method is explained in detail. In addition, an illustrative case study is also provided.
Miranda, Cátia Sofia Costa. "Understanding Service Innovation Approaches: Design Thinking and Service Design - An Exploratory Study." Master's thesis, 2019. https://hdl.handle.net/10216/122873.
Повний текст джерелаLIU, BAICHUAN, and 劉百川. "Survey and Framework of Service Design and Service System Innovation." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/52228301462442325101.
Повний текст джерела輔仁大學
國際創業與經營管理學程碩士在職專班
104
Service design and service system innovation are emergent concepts in the service business industry. More and more businesses are realizing the importance of having a suitable service design and backed by an adequate service system innovation. This paper is a discussion of the main aspects of both service design and service system innovation. Essentially, the paper analyzes the best framework for both service design and service system innovation. Additionally, there are case studies examples provided as a demonstration of how service design and service system innovation can greatly improve the operations of a business in terms of customer experience and satisfaction.
ALQUIJAY, SARA INES SANCHEZ, and Sara Ines Sanchez Alquijay. "The Integration of Service Design and Kano Model for Intergenerational Service Innovation." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/2rfk4p.
Повний текст джерела國立臺北科技大學
互動設計系
107
Based on data about the growing gap between generations and the lack of opportunities for generations to interact, this research aims to propose an Intergenerational Service Innovation Framework (ISIF). First, this research presents the prototype of an intergenerational communication, collaboration, and time management platform called ShareCare. ShareCare proposes an interdisciplinary design framework that uses design thinking and service design to analyze the problem and provide some solutions. Later on, Service Design methodologies are used to extend ShareCare and propose an ISIF that integrates virtual and physical services with the application of the Internet of Things (IoT) technologies. The ISIF is later evaluated using the Kano Model to analyze and classify the proposed function and their related satisfaction factors. At the end of this research, future development and implementation strategies of ISIF are provided. As concluded in this research, the world is going through sharp changes in demographics. Family and society structures are changing, and generations have less opportunities to connect. As technology and information develop, smart infrastructures and innovative services are a promising platform to support and develop practical solutions that increase the possibilities for generations to interact. The ISIF proposed in this research provides a possible solution for solving the problems of the intergenerational gap and improve interaction between generations. However, for future work it’s necessary to fully develop the system platform prototype, the implementation of the service framework, and the intergenerational user experience evaluation of the ISIF proposed in this research.
HUNG, HSIU-YA, and 洪秀雅. "Service Innovation and Design for A Smart Parking Solution." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/vn7xgc.
Повний текст джерела正修科技大學
資訊管理研究所
105
ABSTRACT Recently, transport and information and communication technology (ICT) has changed quickly. The concept of ‘smart living’ has arisen brings forth the living convenience, which continuously upgrades people’s living standard. In spite of blossoming economy, social and cultural development, the problem---trigged by parking---of the traffic capacity for action are the issues we have to face every day. These very imperative problems caused by smart living are hard to be eschewed. In the modern development of ICT, it is an inclination that every industry moves towards to intellectualization. Hence, under the requirementsof smart living and the emergence of service-oriented economy, the parking service innovation is supposed to be coped with in multi-faceted ways. Nowadays, solutions of parking lot are equipped with vehicle identification, e-Tag parking identification, vehicle search systems, present parking space detectors, automatic fare collection system of parking towers, and electronic toll collection system of curb parking spaces. From this perspective, thir research ---by virtue of the service-oriented logic, and design science methodology---intends to mark out and design a series of novel smart parking system services. Hopefully, the present parking lot service models and soultions can and will be innovated. By the process and the method of “Service Design Thinking,” and by the stakeholder interviews and the secondary data collection, this research not solely investigates the problems of the present parking services, but pain points its inconvenience. These identified pain points are to be resolved by service design thinking. Only by the innovative smart parking service models and its service blueprint can the drivers enjoy its convenience. Namely, man-free parking lots deliver warm service experience, improve the service quality of the present parking lots, and innovate new service strategies, coupled with new added value. Keywords: smart living; smart parking service; service innovation; design science; service blueprint
HSIEH-YING-YING and 謝瑩瑩. "The Construction and Confirmation of Fin Tech Service Innovation Model- Service Design Perspective." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/htznw5.
Повний текст джерела長榮大學
經營管理研究所
104
With the booming development of Internet and E-commerce, conventional financial industry has to bring up service innovation to deal with the challenge and impact of Fin Tech. In the previous research of Fin Tech, most of them focused on issue of payment, rather than integrating more aspects. To establish an integrating service innovation model for Fin Tech, this research laid stress on developing new service based on user with viewpoint of service design. The application of service design is based on four stages of service innovation (exploration of innovative element, demand analysis, innovation modeling, proof of innovation) to further effectively develop and verify service innovation model. Both qualitative and quantitative methods are adopted, including literature review, benchmark case study, in-depth interview, content analysis, static model analysis, AHP, triangulation, multivariate analysis and IPA. Following results are gained in this research: 1. Exploration stage: From literature review and gathering of secondary data, the key element and fundamentals of Fin Tech was formed through realization of trend and developing paths. Besides, through referring to significant theories of service innovation and service science, this research formed the analytic dimension of Fin Tech and research process through path of “exploration – demand analysis – modeling – verification.” 2. Modeling: the modeling stage of this essay was divided into three researches: For research one, taking Fin Tech100 published by KPMG as benchmark cases to study, to form a static model through coding with content analysis, for research 2, through in-depth interviewing with executives from domestic financial industry for the service innovation trends under Fin Tech, to form another static model through coding. With integration of both models, this research brings up the analytic structure of research 3, to form the AHP for “service innovation model measurement of Fin Tech” to further concluded as results and propositions through explanation of data. 3. Model Verification: In the last part of this research, research four is proposed to verify the innovation service model of Fin Tech with multivariate analysis and IPA.
Gonçalves, Luisa de Souza. "A service innovation approach:the lead user proposal in the multilevel service design method." Master's thesis, 2015. https://repositorio-aberto.up.pt/handle/10216/96116.
Повний текст джерела