Статті в журналах з теми "Salesperson-Customer interactions"
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Rocco, Richard A., and Alan J. Bush. "Exploring buyer-seller dyadic perceptions of technology and relationships." Journal of Research in Interactive Marketing 10, no. 1 (March 14, 2016): 17–32. http://dx.doi.org/10.1108/jrim-04-2015-0027.
Повний текст джерелаSimintiras, Antonis C., and John W. Cadogan. "Behaviourism in the study of salesperson‐customer interactions." Management Decision 34, no. 6 (August 1996): 57–64. http://dx.doi.org/10.1108/00251749610121470.
Повний текст джерелаEchchakoui, Said. "Effect of salesperson personality on sales performance from the customer’s perspective." European Journal of Marketing 51, no. 9/10 (September 12, 2017): 1739–67. http://dx.doi.org/10.1108/ejm-03-2016-0147.
Повний текст джерелаRita, Rita. "Pengaruh Sales Call Anxiety (SCA) pada Kinerja Salespersons Asuransi Jiwa dengan Trait Negative Affectivity (Trait-Na)." Binus Business Review 3, no. 2 (November 30, 2012): 959. http://dx.doi.org/10.21512/bbr.v3i2.1367.
Повний текст джерелаKlein, Michel. "Emotional labor in a sales ecosystem: a salesperson-customer interactional framework." Journal of Business & Industrial Marketing 36, no. 4 (February 3, 2021): 666–85. http://dx.doi.org/10.1108/jbim-01-2020-0019.
Повний текст джерелаWong, Amy, and Amrik Sohal. "Assessing customer‐salesperson interactions in a retail chain: differences between city and country retail districts." Marketing Intelligence & Planning 21, no. 5 (September 2003): 292–304. http://dx.doi.org/10.1108/02634500310490247.
Повний текст джерелаRoss, William T., and Diana C. Robertson. "Lying: The Impact of Decision Context." Business Ethics Quarterly 10, no. 2 (April 2000): 409–40. http://dx.doi.org/10.2307/3857884.
Повний текст джерелаBailey, Ainsworth Anthony. "“Oh, stop! You flatter me”: ingratiation in retail settings." International Journal of Retail & Distribution Management 43, no. 9 (September 14, 2015): 895–915. http://dx.doi.org/10.1108/ijrdm-12-2014-0161.
Повний текст джерелаHall, Zachary R., Michael Ahearne, and Harish Sujan. "The Importance of Starting Right: The Influence of Accurate Intuition on Performance in Salesperson–Customer Interactions." Journal of Marketing 79, no. 3 (May 2015): 91–109. http://dx.doi.org/10.1509/jm.13.0505.
Повний текст джерелаGuenzi, Paolo, Luigi M. De Luca, and Rosann Spiro. "The combined effect of customer perceptions about a salesperson’s adaptive selling and selling orientation on customer trust in the salesperson: a contingency perspective." Journal of Business & Industrial Marketing 31, no. 4 (May 3, 2016): 553–64. http://dx.doi.org/10.1108/jbim-02-2015-0037.
Повний текст джерелаBagozzi, Richard P. "The role of social and self‐conscious emotions in the regulation of business‐to‐business relationships in salesperson‐customer interactions." Journal of Business & Industrial Marketing 21, no. 7 (December 2006): 453–57. http://dx.doi.org/10.1108/08858620610708948.
Повний текст джерелаGeorge, Morris, and Kirk L. Wakefield. "Modeling the consumer journey for membership services." Journal of Services Marketing 32, no. 2 (April 9, 2018): 113–25. http://dx.doi.org/10.1108/jsm-03-2017-0071.
Повний текст джерелаGhanadiof, Omidreza, Ali Sanayei, and Mahdi Emami. "Effect of Customer Perception on Salesperson Owned Commitment in Customer-Salesperson Relationship." European Journal of Business and Management Research 6, no. 4 (July 23, 2021): 137–42. http://dx.doi.org/10.24018/ejbmr.2021.6.4.964.
Повний текст джерелаArun G, Manojkrishnan C G, and Madhu R. "Salesperson’s Behaviour and its relationship with Customer Trust and Customer Value with reference to Pharmaceutical Selling." International Journal of Research in Pharmaceutical Sciences 11, no. 2 (April 27, 2020): 2167–76. http://dx.doi.org/10.26452/ijrps.v11i2.2165.
Повний текст джерелаNiemi, Jarkko, and Linda Hirvonen. "Money talks: Customer-initiated price negotiation in business-to-business sales interaction." Discourse & Communication 13, no. 1 (October 9, 2018): 95–118. http://dx.doi.org/10.1177/1750481318801629.
Повний текст джерелаWilliams, Kaylene C., and Rosann L. Spiro. "Communication Style in the Salesperson-Customer Dyad." Journal of Marketing Research 22, no. 4 (November 1985): 434–42. http://dx.doi.org/10.1177/002224378502200408.
Повний текст джерелаKim, Jieun, and Jae-Eun Kim. "Making customer engagement fun." Journal of Fashion Marketing and Management 18, no. 2 (May 6, 2014): 133–44. http://dx.doi.org/10.1108/jfmm-04-2013-0050.
Повний текст джерелаLeong, Siew Meng, Paul S. Busch, and Deborah Roedder John. "Knowledge Bases and Salesperson Effectiveness: A Script-Theoretic Analysis." Journal of Marketing Research 26, no. 2 (May 1989): 164–78. http://dx.doi.org/10.1177/002224378902600203.
Повний текст джерелаManandhar, Raju Bhai. "Impact of Salesperson Behaviour on Customers Equity in Super Market." PYC Nepal Journal of Management 14, no. 1 (November 29, 2021): 113–22. http://dx.doi.org/10.3126/pycnjm.v14i1.41080.
Повний текст джерелаGoudge, Darrell, Megan C. Good, Michael R. Hyman, and Grant Aguirre. "Modeling specialty store customers’ buy/no-buy decisions." International Journal of Retail & Distribution Management 45, no. 12 (December 11, 2017): 1260–76. http://dx.doi.org/10.1108/ijrdm-03-2017-0036.
Повний текст джерелаBaumann, Jasmin, and Kenneth Le Meunier-FitzHugh. "Making value co-creation a reality – exploring the co-creative value processes in customer–salesperson interaction." Journal of Marketing Management 31, no. 3-4 (September 10, 2014): 289–316. http://dx.doi.org/10.1080/0267257x.2014.956137.
Повний текст джерелаHolmes, Yvette M., Lauren Skinner Beitelspacher, Bryan Hochstein, and Willy Bolander. "“Let's make a deal:” Price outcomes and the interaction of customer persuasion knowledge and salesperson negotiation strategies." Journal of Business Research 78 (September 2017): 81–92. http://dx.doi.org/10.1016/j.jbusres.2017.04.009.
Повний текст джерелаBaumann, Jasmin, and Kenneth Le Meunier-FitzHugh. "Trust as a facilitator of co-creation in customer-salesperson interaction – an imperative for the realization of episodic and relational value?" AMS Review 4, no. 1-2 (February 27, 2013): 5–20. http://dx.doi.org/10.1007/s13162-013-0039-8.
Повний текст джерелаYuliana, Rahmi, and Himawan Arif Sutanto. "PENINGKATAN IMPLUSE BUYING PADA WANITA BEKERJA DI JAWA TENGAH." JURNAL STIE SEMARANG 11, no. 03 (November 21, 2019): 36–49. http://dx.doi.org/10.33747/stiesmg.v11i03.385.
Повний текст джерелаRodriguez, Rocio, and Göran Svensson. "Time orientation in complex B2B service relationships." Marketing Intelligence & Planning 37, no. 4 (June 3, 2019): 451–64. http://dx.doi.org/10.1108/mip-08-2018-0330.
Повний текст джерелаFaia, Valter da Silva, and Valter Afonso Vieira. "Generating sales while providing service." International Journal of Bank Marketing 35, no. 3 (May 15, 2017): 447–71. http://dx.doi.org/10.1108/ijbm-07-2016-0094.
Повний текст джерелаFergurson, J. Ricky, John T. Gironda, and Maria Petrescu. "Salesperson attributes that influence consumer perceptions of sales interactions." Journal of Consumer Marketing ahead-of-print, ahead-of-print (August 24, 2021). http://dx.doi.org/10.1108/jcm-09-2020-4126.
Повний текст джерелаNiemi, Jarkko, and Ellen Bolman Pullins. "Tell me more: how salespeople encourage customer disclosure." Journal of Business & Industrial Marketing ahead-of-print, ahead-of-print (July 8, 2020). http://dx.doi.org/10.1108/jbim-11-2019-0482.
Повний текст джерелаChéron, Emmanuel, Christian Weins, and Florian Kohlbacher. "Older consumers’ reaction to a patronizing sales interaction." Journal of Services Marketing ahead-of-print, ahead-of-print (September 2, 2020). http://dx.doi.org/10.1108/jsm-11-2019-0436.
Повний текст джерелаLeach, Mark P., Rhett T. Epler, and Sijun Wang. "Adapting sales influence tactics in the information intensive era." Journal of Business & Industrial Marketing ahead-of-print, ahead-of-print (September 3, 2020). http://dx.doi.org/10.1108/jbim-10-2019-0463.
Повний текст джерелаHeinonen, Pilvi, Jarkko Niemi, and Timo Kaski. "Changing participation in web conferencing: the shared computer screen as an online sales interaction resource." Applied Linguistics Review, June 23, 2021. http://dx.doi.org/10.1515/applirev-2021-0056.
Повний текст джерелаNiemi, Jarkko, and Pilvi Heinonen. "Kysymys-vastausjaksot myyjän ja asiakkaan etäneuvottelussa." AFinLAn vuosikirja, December 22, 2020, 215–41. http://dx.doi.org/10.30661/afinlavk.89305.
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