Дисертації з теми "Retail Operations Management"
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1
Maddah, Bacel. "Pricing, Variety, and Inventory Decisions in Retail Operations Management." Diss., Virginia Tech, 2005. http://hdl.handle.net/10919/26298.
Повний текст джерелаАнотація:
This dissertation is concerned with decision making in retail operations management. Specifically, we focus on pricing, variety, and inventory decisions, which are at the interface of the marketing and operations functions of a retail firm. We consider two problems that relate to two major types of retail goods. First, we study joint pricing, variety, and inventory decisions for a set of substitutable" items that serve the same need for the consumer (commonly referred to as a "retailer's product line"). Second, we present a novel model of a selling strategy for "complementary" items that we refer to as ``convenience tying," and focus on analyzing the effect of this selling strategy on pricing and profitability. We also study inventory decisions under convenience tying and exogenous pricing.
For a product line of substitutable items, the retailer's objective is to jointly determine the set of variants to include in her product line ("assortment"), together with their prices and inventory levels, so as to maximize her expected profit. We model the consumer choice process using a multinomial logit choice model and consider a newsvendor type inventory setting. We derive the structure of the optimal assortment for a special case where the non-ascending order of items in mean consumer valuation and the non-descending order of items in unit cost agree. For this special case, we find that an optimal assortment has a limited number of items with the largest values of the mean consumer valuation (equivalently, the items with the smallest values of the unit cost). For the general case, we propose a dominance rule that significantly reduces the number of different subsets to be considered when searching for an optimal assortment.
We also present bounds on the optimal prices that can be obtained by solving single variable equations. Finally, we combine several observations from our analytical and numerical study to develop an efficient heuristic procedure, which is shown to perform well on many numerical tests.
With the objective of gaining further insights into the structure of the retailer's optimal decisions, we study a special case of the product line problem with "similar items" having equal unit costs and identical reservation price distributions. We also assume that all items in a product line are sold at the same price. We focus on two situations: (i) the assortment size is exogenously fixed, while the retailer jointly determines the pricing and inventory levels of items in her product line; and (ii) the pricing is exogenously set, while the retailer jointly determines the assortment size and inventory levels. We also briefly discuss the joint pricing/variety/inventory problem where the pricing, assortment size, and inventory levels are all decision variables.
In the first setting, we characterize the structure of the retailer's optimal pricing and inventory decisions. We then study the effect of limited inventory on the optimal pricing by comparing our results (in the ``risky case" with limited inventory) with the ``riskless case," which assumes infinite inventory levels. In addition, we gain insights on how the optimal price changes with product line variety as well as demand and cost parameters, and show that the behavior of the optimal price in the risky case can be quite different from that in the riskless case.
In the second setting, we characterize the retailer's optimal assortment size considering the trade-off between sales revenue and inventory costs. Our stylized model allows us to obtain strong structural and monotonicity results. In particular, we find that the expected profit at optimal inventory levels is unimodal in the assortment size, which implies that the optimal assortment size is finite. By comparison to the riskless case, we find that this finite variety level is due to inventory costs.
Finally, for the joint pricing/variety/inventory problem, we find that even when the retailer has control over the price, finite inventories still restrict the variety level. We also propose several bounds that can be useful in solving the joint problem.
We then study a convenience tying strategy for two complementary items that we denote by "primary" and "secondary." The retailer sells the primary item in an appropriate department of her store. In addition, to stimulate demand, the secondary item is offered in two locations: its appropriate department and the primary item's department where it is displayed in very close proximity to the primary item. We analyze the profitability of this selling practice by comparing it to the traditional independent components strategy, where the two items are sold independently (each in its own department). We focus on understanding the effect of convenience tying on pricing. We also briefly discuss inventory considerations. First, assuming infinite inventory levels, we show that convenience tying decreases the price of the primary item and adjusts the price of the secondary item up or down depending on its popularity in the primary item's department. We also derive several structural and monotonicity properties of the optimal prices, and provide sufficient conditions for the profitability of convenience tying. Then, under exogenous pricing, we find that convenience tying is profitable only if it generates enough demand to cover the increase in inventory costs due to decentralizing the sales of the secondary item.Ph. D.
2
Alieva, Jamila. "Retail Management: factors influencing profit maximization and customer satisfaction. : A case study of airport operations and concession management." Thesis, Umeå universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-131697.
Повний текст джерелаАнотація:
Airport performance is highly depended on effective retail management and management of airport concession. This thesis is tend to find the answer for two research questions developed, with a purpose to offer optimization of the dependency in a most convenient way: What are the factors influencing successful retail operations in airports? and How to increase profit maximization and customers satisfaction through effective concession management? The purpose of these research questions is to discover what is retail management in airport business sector. How airport operations management planning, implementing and evaluating their strategic decisions to generate revenues. More specifically, the purpose is focused on customers satisfaction and profit maximization approaches discovering airports. What is a correlation between attributes affecting airport revenue generation and operations management approaches, applied in different cases, when building relations with concessionaires. After conducting the survey with thirty international airports around the world, the importance of each attribute creating direct impact on customer satisfaction was measured and evaluated. The correlation between airport concession management types and the profit maximization was also identified and discussed. The research also became a starting point to investigate more factors influencing retail operations in airports.
3
Burroughs, Richard E. "The adoption of retail electronic commerce: an empirical investigation." FIU Digital Commons, 1999. http://digitalcommons.fiu.edu/etd/1867.
Повний текст джерелаАнотація:
The purpose of this study was to empirically investigate the adoption of retail electronic commerce (REC). REC is a business transaction which takes place over the Internet between a casual consumer and a firm. The consumer has no long-term relationship with the firm, orders a good or service, and pays with a credit card. To date, most REC applications have not been profitable. To build profitable REC applications a better understanding of the system's users is required.
The research model hypothesizes that the level of REC buying is dependent upon the Buying Characteristics of Internet Use and Search Experience plus the Channel Characteristics of Beliefs About Internet Vendors and Beliefs About Internet Security. The effect of these factors is modified by Time. Additional research questions ask about the different types of REC buyers, the differences between these groups, and how these groups evolved over time.
To answer these research questions I analyzed publically available data collected over a three-year period by the Georgia Institute of Technology Graphics and Visualization Unit over the Internet. Findings indicate the model best predicts Number of Purchases in a future period, and that Buyer Characteristics are most important to this determination. Further, this model is evolving over Time making Buyer Characteristics predict Number of Purchases better in more recent survey administrations. Buyers clustered into five groups based on level of buying and move through various levels and buy increasing Number of Purchases over time.
This is the first large scale research project to investigate the evolution of REC. This implications are significant. Practitioners with casual consumer customers need to deploy a finely tuned REC strategy, understand their buyers, capitalize on the company reputation on the Internet, install an Internet-compatible infrastructure, and web-enable order-entry/inventory/fulfillment/ shipping applications. Researchers might wish to expand on the Buyer Characteristics of the model and/or explore alternative dependent variables. Further, alternative theories such as Population Ecology or Transaction Cost Economics might further illuminate this new I.S. research domain.
4
Colosimo, Mark. "A Data-Driven and Mixed Methods Analysis of Automotive Retail Operations Management." Thesis, Wayne State University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=10973231.
Повний текст джерелаАнотація:
The importance of effective retail operations management has never been more significant. Our research aims to expand the understanding for efficiency and dynamics of franchise outlets within retail networks with a focus on sales performance and profitability. The focus and contribution is the development of an actionable data analytics driven process by which automotive dealerships (retail outlets) can be analyzed to identify areas of opportunity for improvement. In general, automotive dealerships aim to sell product to make a profit, the manufacturer of the product/brand desires to sell vehicles to make a profit, and the customer desires to find a suitable transportation option that provides most utility. While substantial volumes of quantitative data exists about the details of operations and automotive dealership transactions, similar Key Performance Indicators (KPIs) are typically generated and reviewed in making decisions about operational change. We will focus on the actions (inputs) that relate to outcomes (outputs) at the dealership level, including factors relating to all three stakeholders and their interactions, which are anticipated to be relevant. Input variables and factors relating to the business outcomes of the stakeholders involved will be the desired target for finding synergies.
To address these concerns, we first developed an analytical process for providing recommendations to improve dealership efficiency and performance through quantitative data and demonstrated the effectiveness of the proposed process using a real-world dealership case study. With a desire to go beyond available datasets, there is a need to dig deeper into operations through aligning quantitative Key Performance Outcomes (KPOs) with qualitative survey analysis of dealership operators. This provides a detailed view of analysis not previously available, which should encourage dealerships to make change. Through the utilization of an interview process, with a focus on variance between dealerships, in creating a survey distributed to dealership management, an assessment of principal factors has been created. The assessment of these factors will help dealerships and manufacturers understand which activities, perceptions, and atmospheres have the greatest positive impact on new vehicle sales and profitability.
5
Wilson, Dewayne. "Strategies for Reducing Employee Turnover in Retail Outlets." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5961.
Повний текст джерелаАнотація:
Employee turnover in the retail industry is costly, difficult, and problematic, affecting organizational wages, benefits, and schedules in relation to serving clients, customers, and stakeholders. The purpose of this multiple case study was to explore effective strategies used by retail store owners in the southeastern region of the United States to reduce employee turnover. The target population was 6 successful business owners of 6 small retail businesses in the southeastern United States who had effectively reduced employee turnover. The conceptual framework for this study was the Herzberg 2-factor theory related to workplace job satisfaction. Data were collected through face-to-face, semistructured interviews and review of archival company documents related to employee turnover. Data were coded, analyzed into themes using Yin's 5-step method, triangulated, and validated by member checking to strengthen the credibility of the analyses. Three themes emerged: effective communication, supportive leadership, and competitive compensation reduced employee turnover. The implications for positive social change include the potential to provide leaders with effective strategies to reduce employee turnover, leading to reductions in unemployment, stabilization of communities, and improvements to the human and social conditions outside the workplace.
6
Sigmon, Kelly M. (Kelly Marie Berg). "A franchising of retail operations : the case of the United States Postal Service building a retail network for the 21st century." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59128.
Повний текст джерелаАнотація:
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2010.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 71-75).
This thesis is about the effects of changing customer preferences on the United States Postal Service's retail network and offers a process for wider adoption of its current retail partnership program. The Contract Postal Unit (CPU) program represents 10 percent of the Postal Service's current outlets. This is a form of franchising. This thesis reviews franchising theory and highlights key research in the area to develop a business framework. Since many of the foreign posts have also been experimenting with operations similar to the CPU program, the franchising programs of four European posts are reviewed. I conclude by offering an approach that the Postal Service may use to look at how and when its customers use its products and services at their retail outlets and provide several recommendations that the Postal Service might consider if and when the Contract Postal Unit program is expanded.
by Kelly M. Sigmon.
M.B.A.
7
Lockett, Asia R. "Online Marketing Strategies for Increasing Sales Revenues of Small Retail Businesses." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5896.
Повний текст джерелаАнотація:
Small retail business leaders use online marketing to connect with consumers and the community. The purpose of this qualitative multiple case study was to explore the strategies some small retail business leaders use to implement online marketing to increase sales. Data were collected from 4 small retail business owners who successfully used strategies to implement online marketing in California. The conceptual framework for this study was Rogers's diffusion of innovation theory. Data collection techniques and sources were semistructured, face-to-face interviews, and review of public business documents, company websites, social media websites, and analytical tools. A thematic analysis of the data yielded 4 themes: social media platforms and strategies, online marketing strategies and challenges, online content strategies, and follow-up strategies. Business leaders of small retail organizations who want to increase revenue, remain competitive, overcome challenges associated with online marketing, and increase communication by implementing new technology might elect to align with the strategies identified in this study. The implications for positive social change include the opportunity for small retail business leaders to increase revenue while providing more job opportunities to benefit employees, employees' families, and the community.
8
Liang, Catherine G. (Catherine Gloria). "Segmentation strategies for managing retail supply chains." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/66081.
Повний текст джерелаАнотація:
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2011.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 100-101).
High-technology manufacturing companies often face rapid price decline and capacity constraints. Especially in the retail side of the business where the supply chain is much longer and revenue is sometimes not recognized until the sell-through point, optimizing inventory positioning is critical. No longer is a one-size-fits-all approach sufficient; in order to perform optimally, manufacturers should categorize their retailers, stores, and products, and tailor their strategy for each accordingly. This work shows how to use metrics such as gross margin return on inventory investment, models and tools such as assortment, promotional risk, supply chain, and replenishment segmentation to drive improvements in inventory performance and recommends ways to apply them in different retail chains. In particular, three retailer types - discount retailers, specialty retailers, and convenience retailers are discussed.
by Catherine G. Liang.
S.M.
M.B.A.
9
Macmillan, Michael Reed. "Network methods for inventory management in capacity constrained retail stores." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104395.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2016. In conjunction with the Leaders for Global Operations Program at MIT.Thesis: S.M. in Engineering Systems, Massachusetts Institute of Technology, School of Engineering, Institute for Data, Systems, and Society, 2016. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 81-82).
Zara leads the fast-fashion industry introducing over 12,000 unique items per year [5], selling in over 2,000 stores and generating rch16091 [British pound symbol]11.6 Bn in yearly sales [8]. Critical to this success, Zara's Distribution Department continually focuses on improving the algorithms and programs which the company uses to move clothing through the supply chain. Demand variability and short product lifecycles make this task extremely challenging, especially when coupled with limited storage space in many Zara stores. This thesis helps stores which are challenged by low storage capacity and high consumer demand by testing three inventory management methods. The first method creates a virtual cost in the inventory redistribution algorithm, which decreases the likelihood that an over-capacity store will hold an item. This method decreased the amount of post transfer inventory by 15 % in capacity constrained stores while only experiencing a .1% loss of profits when compared to the current process. The second method opens new transfer routes for capacity constrained stores to move inventory into stores which benefit from the additional items, while reducing the non-performing stock at the capacity constrained store. These store to store routes quickly transfer items while reducing the stock of the origin store. The final method improves existing capacity returns, which automatically move inventory from capacity constrained stores back to the Distribution Center. The new method optimizes the selection of items to improve redistribution to other stores, resulting in additional full priced sales, while removing the same amount of items from the origin store. The implementation of these processes will reduce stock management problems experienced at Zara stores, while ensuring that other stores have the opportunity to sell at full price.
by Michael Reed Macmillan.
M.B.A.
S.M. in Engineering Systems
10
Dorman, Alec J. "Omni-Channel Retail and the New Age Consumer: An Empirical Analysis of Direct-to-Consumer Channel Interaction in the Retail Industry." Scholarship @ Claremont, 2013. http://scholarship.claremont.edu/cmc_theses/590.
Повний текст джерелаАнотація:
It is indisputable that the internet has become a necessary component of contemporary multi-channel retail, as more consumers are choosing to purchase goods online each year. As online spending continues to grow, many have called into question the future of brick-and-mortar retail. This thesis seeks to empirically prove that brick-and-mortar retail remains not only relevant, but indispensable in direct-to-consumer business models. The basis of this conjecture is the idea of channel synergism, in which online and brick-and-mortar operations are complementary. This theory is predicated on the emergence of the omni-channel retail, which is characterized by the integration of the various direct-to-consumer (D2C) channels to support cross-channel consumer interaction. To empirically test this hypothesis, key operating metrics were examined over the five year period from 2007 to 2011. By examining profitability trends and several D2C channel relationships, empirical support is developed to substantiate the claim that brick-and-mortar operations are not being driven into obsolescence by the growing prevalence of e-commerce transactions.
11
Dupont, Dorthe HÃ¥hr. "Effective Strategies for Transformational Teams in the Danish Retail Banking Sector." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3764.
Повний текст джерелаАнотація:
Successful transformation projects in the retail banking industry focusing on improving customer experiences have yielded a verified increase in earnings per employee. The purpose of this single case study was to reveal the strategies used by transformational team managers to ensure improved customer experiences. The stakeholder theory was used as the theoretical framework to analyze the interplay between the project team and the base organization during the process of improving customer experiences. The population consisted of 6 managers of transformational teams in the Danish retail banking sector who were successfully delivering on assigned goals of improving customer services. The data were collected through both semistructured interviews and review of relevant company documents. Establishing a transparent and detailed audit trail in a combination of using member checking process contributed to the credibility and transferability of the findings. Applying a textual analysis provided the foundation for the development of a systematic hierarchical coding system based on mind mapping visualization of clusters of findings. The outcome led to the emergence of 3 themes: the ability to verify customer needs through various sources; the ability to engage and mobilize relevant internal stakeholders; and the ability for the transformational team to be agile, improvise, and adaptive to emerging challenges. Implications for positive social change include improved area customer experiences enabling customers to plan for a better economic future. Employees will benefit from improved customer experiences with more satisfied customers, which could lead to increased revenue and extended and more stable employment.
12
Zehavi, Limor (Limor Hadas). "Evaluating demand planning strategy in the retail channel." Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/73401.
Повний текст джерелаАнотація:
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2012.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 77-78).
In 2007 Dell began selling through the retail channel. Five years later, the retail channel is still in the early stages relative to competitors and is growing rapidly. Short product lifecycles, long lead times and a high mix of configurations create a complex supply chain. Dell had decided to introduce a Build to Plan fulfillment strategy. Dell has been known for its direct consumer strategy and the retail channel adds an additional stage in the supply chain between Dell and the end consumer. This change impacts the visibility of true demand, resulting in the bullwhip effect. Better collaborative processes such as S&OP and CPFR can improve the channel forecast accuracy, inventory levels, on time delivery, and sales revenue. The personal computer industry has become commoditized; promotions and price have a high impact on the end consumer's purchase decision. Long lead times and high price fluctuation increase uncertainty. Forecasting at a SKU level is challenging and inaccurate. An aggregated approach can reduce the variability and postpone the customization. Forecast accuracy is a key metric that can be used to improve the supply chain. To improve that metric, the appropriate forecast must be tracked and compared to the actual sales. A significant portion of any new planning process will need to account for updated software tools. These tools can help Dell's demand planners facilitate weekly conversations with retailers and ensure more accurate tracking of appropriate demand signals for forecasting. The current product portfolio that allows high flexibility to retailers does not fit the low margins of the product. Demand segmentation can identify which SKU have high volatility and offer a different supply chain strategy for those with low volumes, or spotlight high costs in offering those SKU.
by Limor Zehavi.
S.M.
M.B.A.
13
Patel, Jalpa (Jalpa N. ). "Optimization-based decision support system for retail souring." Thesis, Massachusetts Institute of Technology, 2012. http://hdl.handle.net/1721.1/73396.
Повний текст джерелаАнотація:
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2012.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 83-84).
Some of the biggest challenges in the retail sourcing lie in predicting demand for a new article and making purchase decisions such as quantity, source, transportation mode and time of the order. Such decisions become more complex and time consuming as the number of SKUs and suppliers increase. The thesis addresses the issue of managing retail sourcing using forecasting and optimization based decision system developed for Zara, a leading fast-fashion clothing retailer. We started with an existing pre-season demand forecasting method that uses POS data from a comparable older article to forecast demand for a new article after adjusting for stock-outs and seasonality. We developed and compared various forecast updating methods for accuracy and found that an exponential smoothing-based model, modified to accommodate for changes in level few steps ahead, resulted in highest accuracy using Cumulative Absolute Percentage Error (CAPE). Next, we implemented a profit-maximizing optimization model to produce explicit sourcing decisions such as quantity, time and source of orders. The model takes in distributional forecasts, supply constraints, holding cost, pricing information and outputs explicit sourcing decisions mentioned above. A prototype for forecasting and optimization code is ready and currently being evaluated to secure approval for a live pilot for Summer 2013 campaign sourcing.
by Jalpa Patel.
S.M.
M.B.A.
14
Smith, Terrance D. "The Effects of Management on Commitment in the Retail Industry." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4562.
Повний текст джерелаАнотація:
The lack of employee commitment costs retail organizations billions of dollars annually in the form of decreased effectiveness, profits, and retention rates. The purpose of this case study was to identify effective strategies used by retail store managers that lead to employee commitment to increase business performance. The study population was 8,230 retail store managers in the Pittsburgh, Pennsylvania area. The conceptual framework for this study was the Meyer and Allen 3-component model of commitment. Participants were purposefully selected for their knowledge, experience and success in implementing effective retention strategies. Data were collected via face-to-face semistructured interviews, indirect participant observations, and archival document reviews with 5 retail store managers. The data analysis process involved organizing the interviews, color coding themes, and using NVivo software to interpret the data. Three themes emerged: Employee engagement increased employee commitment to the organization, managers decreased employee turnover by taking a personal interest in employees, and employee empowerment increased organizational commitment. Increasing employee commitment contributes to social change by providing organizational managers and leaders with important insights. Enhancing employee commitment contributes to society through increased organizational profitability resulting from improved retention strategies.
15
Polak, Benjamin M. (Benjamin Michael). "Multi-echelon inventory strategies for a retail replenishment business model." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90753.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2014. In conjunction with the Leaders for Global Operations Program at MIT.Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
8
Cataloged from PDF version of thesis.
Includes bibliographical references (page 69).
The mission of the Always Available retail replenishment business at NIKE is to ensure consumer-essential products are in-stock at retailers at all times. To achieve this goal, NIKE has developed a forecast-driven, make-to-stock supply chain model which allows retailers to place weekly orders to an on-hand inventory position in a distribution center. The challenge facing the business is how to design an inventory strategy that achieves a high level of service to its customers while minimizing inventory holding cost. Specifically, safety stock holding cost is targeted as it accounts for the majority of on-hand inventory and can be reduced without significantly impacting the underlying supply chain architecture. This thesis outlines the application of multi-echelon inventory optimization in a retail replenishment business model. This technique is used to determine where and how much safety stock should be staged throughout the supply chain in order to minimize safety stock holding cost for a fixed service level. Provided a static supply chain network, the ideal safety stock locations and quantities which result in minimal total safety stock holding cost is determined. For this business, the optimal solution is to stage lower-cost component materials with long supplier lead times and high commonality across multiple finished goods at the manufacturer in addition to finished goods at the distribution centers. Safety stock holding cost reduction from component staging increases significantly when the distance between manufacturers and the distribution center decreases and for those factories producing a variety of finished goods made from the same component materials due to inventory pooling. Forecast accuracy drives the quantity of safety stock in the network. The removal of low volume, highly unpredictable products from the portfolio yields significant inventory holding cost savings without a detrimental impact to revenue. By deploying the optimal safety stock staging solution and by removing unpredictable products, this analysis shows that finish goods safety stock inventory would be reduced by 35% for the modeling period (calendar year 2012) while only decreasing topline revenue by 5%.
by Benjamin M. Polak.
M.B.A.
S.M.
16
Charles, Jordan Daniel. "Improving multi-channel retail delivery performance in key market cities." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111481.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, in conjunction with the Leaders for Global Operations Program at MIT, 2017.Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, in conjunction with the Leaders for Global Operations Program at MIT, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 95).
Digital retailers are currently experiencing explosive growth and mounting pressure from consumers to provide faster and cheaper delivery of product. This project develops two strategies to improve delivery speed, reliability, and cost for digital retailers operating in key North American markets (i.e. New York City, Los Angeles, and Chicago). Zone Skipping Transportation This project develops a zone skipping transportation model and associated business case for retailers with multiple consumer channels (i.e. digital and brick and mortar). Zone skipping pools digital and retail shipments, utilizing dedicated ground transportation of product from central distribution hubs to last-mile delivery hubs in key cities. For reasonable input parameters, zone skipping is shown to improve delivery speed by 20%, improve on-time delivery performance by 20%, and reduce costs by 10% over traditional carrier zone shipping. Multinodal Distribution (Ship-from-Store Simulation) Many multi-channel retailers employ multinodal distribution networks, but desire store fulfillment capabilities in key cities to improve key delivery metrics (speed and cost). To validate these capabilities, retailers can develop easily-tailorable analytical simulation models to test various hypotheses and distribution parameters. This project helps address two major ship-from-store questions: 1. What to Ship - A SKU stocking strategy that minimizes variability and ensures predictable and right-sized demand levels. The strategy needs to accurately predict future demand based on limited historical information. 2. How to Fulfill - The transformation of a store back room into a mini distribution center and all of the processes design to enable rapid fulfillment time given highly variable demand The SKU stocking strategy leverages advanced analytics, and the operational fulfillment processes are tested using simulation software that enables rapid manipulation of key variables to uncover optimal process flows. The resulting simulation model and SKU stocking framework can be leveraged by digital retailers to operationalize ship from store processes and accurately predict digital demand levels for future store fulfillment nodes.
by Jordan Daniel Charles.
M.B.A.
S.M.
17
Deskins, Dr Janet Lynn. "Effective Strategies Small Retail Leaders Use to Engage Employees." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4510.
Повний текст джерелаАнотація:
Research suggests that 70% of North American employees are disengaged in the workplace. Some small retail managers lack strategies for engaging employees. Using the employee engagement framework, the purpose of this descriptive case study was to explore successful strategies that small retail managers use to engage employees. The target population was small retail leaders, purposefully selected because of their success with engaging employees at an Orlando, Florida, company. Data collection was through face-to-face interviews with 5 leaders; and a review of archived organizational documents, including company memorandums, central email software, and online customer reviews through social media websites such as Google, Yelp, and Facebook posts. Data were analyzed using inductive coding of phrases and words from participant interviews, whereas secondary data were collected from participant memorandums, the company website, central email software, and online social media posts supporting the theme interpretation through methodological triangulation. The findings on these Orlando leaders revealed that supportive leaders improved employee engagement, direct communication improved employee engagement, and training improved employee performance. Improving employee engagement contributes to social change because small retail managers can use the findings to improve employee engagement through the implementation of effective strategies, direct communication, and training initiatives.
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Manning, Patricia Miller. "Strategies for Reducing Employee Absenteeism in Retail Stores." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4387.
Повний текст джерелаАнотація:
Employee absenteeism results in annual productivity losses of approximately $74 billion and reduced profits for some retail stores. The purpose of this single case study was to explore the strategies used to minimize absenteeism and increase productivity outcomes for organizational effectiveness at a retail store in northwest Florida. The targeted population included managers who had success with minimizing absenteeism and enhancing productivity in the retail store. Herzberg's 2-factor theory was the conceptual framework, and semistructured interviews with 5 participants were the primary data collection technique. The secondary data sources included employee absence data and gross profit reports for 3 years (2014 through 2016), publicly displayed goal charts, and the absence policy that employees sign to document receipt and understanding of the policy. Methodological triangulation was established by analyzing and comparing data from the semistructured interviews with the company documents. Based on the NVivo coding tool used to identify word frequencies and thematic analysis, 3 primary themes emerged: leadership support and comradery, effective communication, and competitive compensation. The implications for social change included the potential to provide retail managers with the tools needed to decrease absenteeism, enhance productivity, increase organizational effectiveness, increase profitability in retail stores, and develop quality customer service to improve living conditions.
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Ortiz, Daniel M. "Retail Business Managers' Strategies for Enhancing Workplace Diversity Planning." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6084.
Повний текст джерелаАнотація:
Lack of workplace diversity planning leads to negative financial outcomes. The purpose of this qualitative multiple case study was to explore strategies that business managers in the retail sector use to enhance workplace diversity planning for assuring compliance with Equal Employment Opportunity Commission (EEOC) regulations. The population included a single focus group of retail business employees as well as business managers of 5 distinct retail stores located in the Southeastern United States who have successfully instituted workplace diversity plans for assuring compliance with EEOC regulations. The conceptual framework for this study was cultural intelligence theory, which researchers have used to explore a person's ability to understand an unfamiliar context and assimilate the host culture. Methodological triangulation was achieved from the results of face-to-face individual interviews, a single focus group, and company documents. Interview data were analyzed using a modified van Kaam method. Analysis resulted in 3 themes (a) guiding principles; (b) training, including coaching and communication; and (c) hiring practices. The implication for positive social change includes the potential to provide new insights related to strategies applicable to workplace diversity planning in the retail businesses sector that can create or improve positive business and community relationships while potentially minimizing risk associated with profitability loss.
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Perera, Hettige Niles. "Ordering Decisions in the Presence of Retail Promotions." Thesis, The University of Sydney, 2018. http://hdl.handle.net/2123/19978.
Повний текст джерелаАнотація:
While behavioural ordering decisions pertaining to single-period settings have been widely examined in the literature, research on multi-period ordering decisions has been rare. This research contributes to this important field that is widely observed in the industry. The research primarily focuses on how ordering decisions are affected by the availability of retail promotion information. It also investigates the moderating effect of transit times (delivery lead times) on ordering decisions. The research is founded on a laboratory experiment containing one control group and two treatments. The participants were postgraduate students in logistics and supply chain management from Australia and Sri Lanka. This experiment uses an unknown demand distribution using real-world data. An Australian fast-moving consumer goods company provided access to sales data and demand forecasts. These figures are modified to ensure the confidentiality. A generalised linear model (GLM) was used to analyse the data gathered from the experiments. The findings highlight the importance of sharing selective information (presence of promotion) with decision makers in the presence of promotions while stressing that certain information (price discount of the promotion) might not be equally effective. Transit time is proven to have a moderating effect on ordering decisions. Findings show that researchers and practitioners need to be cautious on ordering decisions preceding promotional periods. The thesis outlines the importance of business leaders being aware of these nuances in managing information access to supply chain decision makers. For the first time, demand chasing behaviour in a multi-period setting is also observed and presented. The analysis finds that positive demand chasing occurs in the experiment for all but one tested condition. This suggests that the decision makers’ order quantities are positively correlated with the demand realisation of the most recent period.
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Jacobs, Ryan (Ryan Lee). "Methods for predicting inventory levels in a segmented retail supply chain." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99028.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2015. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 69).
Inventory is the largest asset on Nike's balance sheet-$3.9 Billion on May 3 1 st, 2014-and a key indicator of supply chain health. With new markets, products, and channels being added to Nike's sales portfolio each year, the environment in which Nike's supply chain must operate is becoming increasingly complex. Nike has responded to this complexity by splintering their supply chain into smaller segments, tailoring each segment to specific market and consumer needs. As a result of these market developments and Nike's organizational response, the task of understanding and predicting inventory movements has become increasingly challenging for Nike's business planning teams. This project creates an analytical method by which Nike can combine historical supply chain performance with sales forecasts to accurately predict future changes to company inventory levels. To achieve this goal and facilitate simple and flexible inventory predictions, a model was developed around the key segmentation dimensions that define Nike's supply chain. Use of this model enables Nike's senior management team to accurately predict movements in inventory due to product mix changes in the baseline sales forecasts. Additionally, the model provides Nike with a mechanism to evaluate sensitivity to forecast errors and the inventory costs associated with key strategic decisions to grow or shrink segments of their business. Preliminary results from the model over the time period FY15 - FY18 show a 2% increase in baseline inventory by the end of FY18 due both to growth in Apparel relative to Footwear and to growth in Direct-to-Consumer relative to Wholesale. This upward pressure on inventory leaves Nike in a precarious spot with Wall Street analysts who associate inventory growth relative to sales with poor marketplace performance. By carefully segmenting inventory, applying segment specific forecasts, and analyzing aggregated results through the use of the model, Nike can more accurately predict and explain movements in inventory to shareholders.
by Ryan Jacobs.
M.B.A.
S.M.
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Wollenburg, Johannes Verfasser], Alexander [Akademischer Betreuer] [Hübner, and Herbert [Akademischer Betreuer] Kotzab. "Empirical studies in multi-channel and omni-channel retail operations and logistics [cumulative dissertation] / Johannes Wollenburg ; Alexander Hübner, Herbert Kotzab." Eichstätt-Ingolstadt : Katholische Universität Eichstätt-Ingolstadt, 2017. http://d-nb.info/1127740652/34.
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Wollenburg, Johannes [Verfasser], Alexander [Akademischer Betreuer] Hübner, and Herbert [Akademischer Betreuer] Kotzab. "Empirical studies in multi-channel and omni-channel retail operations and logistics [cumulative dissertation] / Johannes Wollenburg ; Alexander Hübner, Herbert Kotzab." Eichstätt-Ingolstadt : Katholische Universität Eichstätt-Ingolstadt, 2017. http://nbn-resolving.de/urn:nbn:de:bvb:824-opus4-3528.
Повний текст джерела
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Churchill, Hugh (Hugh Edward). "Cycle-time analysis and improvement using lean methods within a retail distribution center." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99018.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2015. In conjunction with the Leaders for Global Operations Program at MIT.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 70-71).
Fulfillment cycle-time, or the time it takes to pick an item from inventory, pack it into a box, and load it on a truck for shipment, is one of the main inputs in determining how quickly an online retailer can promise customer order delivery. The faster the fulfillment cycle-time, the later an order can be received and still make the appropriate truck for guaranteed, on-time arrival (e.g. same-day, next day, 3-5 business days). Thus, the customer experience is improved, as they are allowed to place an order later and still receive their purchases quickly. To take advantage of this, the retailer must first be able to measure cycle-time appropriately within their facility. This thesis examines the outbound fulfillment process within an under-performing Amazon fulfillment center (Site A) with the purpose of fully characterizing and measuring fulfillment cycle-time. Comparisons are drawn with like Amazon facilities, and a lean operations approach is taken to identify and eliminate major forms of waste in an effort to shorten cycle-time. The baseline analysis within this thesis provides evidence that current-state cycle-time at Site A is in fact 15% faster than originally thought. However, process improvements were still needed to bring cycle-time in line with the network standard. The remainder of the work within this thesis focuses on these process improvements and develops the following recommendations: 1. Standardize the pick process with a move closer to single piece flow. 2. Reduce and control queue length prior to the pack process in order to reduce non-value-added wait time. 3. Reduce batch size for critical items that must move through the facility the fastest. 4. Rearrange process steps to allow completion in parallel rather than series. The method for evaluating cycle-time and the implementation of lean solutions introduced throughout this thesis are useful as a template for similar analyses throughout the Amazon FC network, as well as within other warehousing and online retailer operations.
by Hugh Churchill.
M.B.A.
S.M.
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Hall, Bradley A. "Independent Retail Business Owners' Perceptions of the Patient Protection and Affordable Care Act." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1537.
Повний текст джерелаАнотація:
Passage of the Patient Protection and Affordable Care Act (PPACA) in 2010 prompted the question of how independent businesses may react to the employer mandate in the PPACA. The law is based on the theory of managed competition and it is more likely to affect businesses with fewer employees than to affect larger businesses that already offer health insurance. The purpose of this quantitative, pre-experimental study was to examine the strategic responses of independent retail business owners in Hillsborough County, Florida, regarding their perceptions of the employer mandate in the PPACA. Before 2014, there was a great deal of non-peer-reviewed literature in which researchers made predictions about the PPACA and independent business perceptions regarding the new law. To determine independent business owners' perceptions of and strategies for addressing the PPACA, a random sample of 309 independent retail businesses in Hillsborough County was invited by e-mail to participate in an online survey. The quantitative data were analyzed using descriptive statistics, t tests for hypothesis testing, and chi-square goodness-of-fit analyses to confirm the results without using means. None of the alternative hypotheses were supported, indicating that the PPACA may not have an adverse effect on job creation for independent retail businesses in Hillsborough County. The findings of this study can indirectly promote positive social change by communicating to independent business owners and individuals that healthcare insurance options exist. This question was important to academics and business professionals, because the strategies employed by business owners may affect job creation.
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Jackson, Stuart. "Influential Leadership in a Diverse Retail Environment: Implications for Reducing Voluntary Employee Turnover." ScholarWorks, 2014. https://scholarworks.waldenu.edu/dissertations/62.
Повний текст джерелаАнотація:
Many investigators have documented the impact of high attrition rates on an organization's ability to deliver its expected results. However, limited information is available regarding the efficacy of a specific bundle of variables, which would support a leader's ability to influence voluntary employee turnover. This quantitative study investigated the effectiveness of a 60-day treatment implemented to address the problem of voluntary employee turnover in a diverse retail environment. The research questions examined the effectiveness of an increase in communication, answering, recognition, and training on voluntary employee turnover and job satisfaction in a diverse retail environment. The theoretical foundation of the study was the job embeddedness theory, advocating closer community ties, organizational fit, and sacrifice to support retention. A pretest-posttest control group design, in which a self-designed survey instrument, along with the short form of the Minnesota Satisfaction Questionnaire, were used to gather data from a diverse group of retail employees (N = 279). Pearson product-moment correlational analysis was used for both pretest and posttest measurements, which showed evidence of a moderate association between the independent and dependent variables, and lead to a rejection of the null hypothesis. Based on the observed increase in retention rates, the intervention of the 60-day treatment was deemed moderately successful. Positive social change will be evident not only within diverse organizations, but also within those which are increasingly becoming more diverse, as they seek to design platforms which would afford their influential leaders the ability to increase their current levels of communication, answering, recognition, and training.
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Tannous, Kareem Atalla. "Impact of Mortgage Characteristics on Retail Mortgage Transaction Completion Time." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5271.
Повний текст джерелаАнотація:
In the mortgage industry, many mortgage lenders cannot manage mortgage workflow systems while meeting and exceeding organizational objectives. Organizations with an above-industry average turnaround time (ATT) to complete a retail mortgage transaction (RMT) from origination to funding experience revenue losses. Grounded in the proposition that mortgage loan purpose (MLP), mortgage loan type (MLT), and subject property type (SPT) impact ATT to complete an RMT, the purpose of this causal-comparative study was to assess the impact of MLP, MLT, and SPT on ATT to complete an RMT. Using archival data records (N = 146) from a selected mortgage institution in the state of Florida, the results of the 2 x 2 x 2 factorial ANOVA showed that there were no main or interaction effects F(5,140) = 0.42, p = .83. Implications for social change include the possibility for mortgage lenders to implement improved workflow processes to reduce costs and improve efficiency metrics and intrinsic value, thereby benefitting organizational stakeholders such as employees and consumers.
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Aleruchi, Thankgod Chukwumeka. "Strategies to Minimize Perishable Food Loss in the Retail Grocery Business." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6505.
Повний текст джерелаАнотація:
Supply chain managers in the retail grocery industry face significant challenges in reducing the wastage of perishable food. Perishable food spoilage and deterioration in the retail grocery industry result in a significant loss of profitability and consumer satisfaction. The purpose of this multiple case study was to explore the strategies that supply chain managers in the retail grocery business used to minimize perishable food loss. The perishable inventory theory was used as the conceptual framework. Data were collected from semistructured interviews with 6 Pennsylvania retail grocery supply chain managers who implemented strategies to minimize perishable food loss and from organizational documents. Data analysis was carried out using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding data. The 3 emergent themes resulting from data analysis were inventory strategy, logistics and deliveries strategy, and information technology strategy. Member checking occurred after transcription and summarization of the interview data. The findings indicated that supply chain managers use first-in-first-out approaches to inventory management, rotation, replenishment, information sharing, and on-time purchasing to minimize perishable food loss. The findings and recommendations of this study might be valuable to supply chain management and retail grocery leaders to create strategic solutions to mitigate the loss of perishable food. The findings of this study might contribute to positive social change through the reduction of perishable food loss, an increased supply of food, lower retail prices to the consumer, and improved customer satisfaction.
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Coles, James B. "Cross-channel predictive analytics for retail distribution decisions." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/111531.
Повний текст джерелаАнотація:
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, in conjunction with the Leaders for Global Operations Program at MIT, 2017.Thesis: S.M. in Engineering Systems, Massachusetts Institute of Technology, School of Engineering, Institute for Data, Systems, and Society, in conjunction with the Leaders for Global Operations Program at MIT, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 91-93).
Distribution demand forecasting at Zara currently considers historical sales of products modified by expert knowledge inputs in an algorithm developed to calculate the shipment required to meet demand for the next sales period. In 2010, the introduction of Zara.com provided customers an additional channel to complete purchases and interact with the brand while providing Zara significant insight into changing customer preferences to supplement the expert knowledge of the Zara team. This thesis investigates the utility of the data collected in the online sales channel for increasing the accuracy of the distribution demand forecasts. Two forecast types are considered: Initial Shipments for which no historical data exists, and Replenishment Shipments which have historical data. Forecasts are performed for both brick-and-mortar and e-commerce sales channels to demonstrate cross-channel utility of the data. The study presents a review of available datasets to identify those of potential interest and describes meaningful features engineered from raw datasets. By applying machine learning algorithms, significant features are identified and a predictive model is developed demonstrating significant WMAPE improvement for initial shipments to brick-and-mortar stores ( 0.23), moderate improvement for replenishment shipments to e-commerce ( 0.05) and limited improvement for replenishments to brick-and-mortar stores (<0.04). The results of this study demonstrate the potential for significant reduction of inventory requirements to maintain customer service levels and provides a baseline for future cross-channel forecasting work.
by James B. Coles.
M.B.A.
S.M. in Engineering Systems
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Rodriguez, Beatriz. "Reducing Employee Turnover in Retail Environments: An Analysis of Servant Leadership Variables." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2758.
Повний текст джерелаАнотація:
In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencies of the RSMs they support, completed Liden's Servant Leadership Questionnaire. RCSE turnover rates were available from company records. To analyze the correlation between the 3 SL constructs and RCSE turnover, multiple regression analysis with Pearson's r providing sample correlation coefficients were used. Individually the 3 constructs FIRST (beta = .083, p = .692), EMPOWER (beta = -.076, p = .685), and GROW (beta = -.018, p = .917) were not statistically significant to predict RCSE turnover. The study multiple regression model with F (3,74) = .071, p = .98, R2 = .003 failed to demonstrate a significant correlation between SL constructs and turnover. Considering these findings, the HRMs could hire or train for different leadership skills that may be more applicable to effectively lead a retail sales force. In doing so, the implications for positive social change may result in RCSE retention leading to economic stability and career growth.
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Kem, Katherine F. "Retail Big-Box Development and Small Business Strategy at the Local Level." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3398.
Повний текст джерелаАнотація:
The big-box superstore has created a dramatic effect on the retail landscape since its appearance in 1962. As big-box stores proliferate, small business owners continue to struggle with how to compete. The purpose of this multiple case study was to identify and explore strategies small business owners use to maintain or grow profit margins post big-box store market entry. The sample consisted of 5 small business owners in Kansas City, Missouri who survived the entry of the big-box store for at least 1 year. The conceptual framework was the general systems theory and systems thinking. Data were collected using semistructured interviews, archival data, and data mining. I used Yin's five-phase process of compiling, disassembling, reassembling, interpreting, and concluding for data analysis where 3 themes emerged that contributed to the case study's small businesses maintaining or increasing profits. These themes were employees and customers, finances, and organizational strategies. Key findings within the themes indicated that innovation, product differentiation, and flexibility were keys to profitability. The sustainability of small business in communities brings a variety of benefits to include social, economic, environmental, and aesthetic. These benefits can translate into tangible results such as a reduction in crime, increased social interaction, a stronger sense of identity, increased diversity, and more equity. Empowering local small business owners with sustainable business strategies could result in more businesses remaining profitable, leading to an improved standard of living for business owners and urban redevelopment as businesses flourish while contributing to local economies.
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Clayton, Robert. "Effective Strategies to Reduce Employee Turnover in the Retail Industry." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5687.
Повний текст джерелаАнотація:
Employee turnover negatively affects retail organizations and can lead to poor financial performance, a decrease in competitive advantage, loss of productivity, deficiencies in retaining external customers, and economic failures. The purpose of this single case study was to explore strategies that retail store leaders from the Illinois area of the United States use to reduce frontline employee turnover. Herzberg's 2-factor theory provided the framework for the study. Data were collected from documents pertaining to retention methods and through face-to-face semistructured interviews with 7 leaders of a retail company in the Illinois area who had experience with effective employee retention strategies. Data were analyzed using manual coding methods, auto-coding features, and word frequency searches. Three themes emerged from the data analysis: (a) effective communication and transparency-improved employee retention, (b) competitive compensation and benefits-package-improved employee retention, and (c) training-and-development-improved employee retention. Organizational leaders mitigating employee turnover contribute to social change by creating initiatives focused on the recognition of value in people, the company, and the community.
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Adendorff, S. A. "A decision support model for the cash replenishment process in South African retail banking." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-11092006-150852/.
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Williams, Omari Nekoro. "Retail Distribution Within the New York City Organic Cacao Market." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/476.
Повний текст джерелаАнотація:
The purpose of this multiple case study was to explore strategies small physical commodities firm owners need to establish a distribution channel within the commodities market to enhance profits. The general business problem was that importing physical commodities from emerging markets was not profitable. The specific business problem was some small physical wholesale commodities firm managers lacked strategies to establish distribution channels for imported commodities. The information presented in this study is important to suppliers, manufacturers, distributors, and retailers of organic cacao products to identify strategies to enhance their distribution channels. Disruptive innovation and the theory of constraints grounded the conceptual framework to relate ideas presented in this study. The central research question guiding the study concerned strategies small physical wholesale commodities firm owners used to establish distribution channels within the commodities market. Participants included 6 small business owners who gave recorded responses during in-depth, face-to-face interviews. The 6 interview recordings were transcribed, then coded and interpreted. Data analysis revealed 6 themes, which included price point strategy, B2B relationships, differentiation, strategic locations, sufficient operating capital, and customer relationships. Enhancing profits in the distribution channels of small organic cacao companies requires a holistic approach in the New York City area. The social implications of this study may draw attention to organic cacao, which is a healthy alternative to confectionery chocolate. Strategies introduced to enhance profits may increase economic growth in the local communities in the New York Tri-State area.
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Ngemegwai, Ogechi. "Strategies for Reducing Short-Tenured Employee Attrition in the Retail Grocery Industry." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5384.
Повний текст джерелаАнотація:
The purpose of this multiple case study was to explore strategies that managers in the retail grocery industry use in reducing short-tenured employee attrition in the West Midland states in the United Kingdom. Participants were 4 store managers who had managerial experience in the retail grocery industry, worked as a retail store manager in the West Midlands, and had experience implementing effective strategies to reduce employee attrition. The Herzberg 2-factor theory was the conceptual framework. Semistructured interviews were used to collect data. Data were analyzed using Yin's 5-step data analysis process. The major themes were: training and development, enriched job responsibility, human resources intervention, and employee recognition. Participants relied on training and development, enriched job responsibility, human resources intervention and, employee recognition to reduce employee attrition. The results may provide retail grocery leaders with strategies for reducing short-tenured employee attrition in grocery stores, which may reduce adverse effects on the industry's profitability. Implications for positive social change include improving the quality of life of the community and citizens; improved levels of satisfaction in quality of life translate into developing and maintaining positive relationships with family and friends, as well as helping the local communities and the economy.
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Nteka, Panzo. "Small Business Owners Strategies in the Retail Grocery Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5643.
Повний текст джерелаАнотація:
In Angola, 96.7% of established small businesses fail. Thus, the purpose of this multiple case study was to explore strategies retail grocery store owners in Angola use to succeed beyond 5 years. The population of the study consisted of 5 retail grocery storeowners who sustained their businesses longer than 5 years in Angola. The conceptual framework for this study was the resource-based view. Face-to-face, semistructured interviews and company documentation review were used to collect data. Yin's 5-phase cycle, which includes (a) compiling, (b) disassembling, (c) reassembling, (d) interpreting, and (e) concluding, was used to find patterns, themes, and categories from the data. Member checking and methodological triangulation were used to ensure credibility. Through thematic analysis, 5 themes emerged: control and monitoring, dedication of the owner, quality staff, regular offer and quality products, and social capital. These themes reflect a common set of strategies that retail grocery storeowners in Angola use to succeed beyond 5 years. The implications for positive social change include the potential to improve the performance of small businesses and reduce business failure rates and unemployment in Angola. Additionally, by sustaining their profitability, small businesses offer a basis for increasing tax revenues, contributing to economic growth of the local economy, and improving people's living standards.
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Jarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.
Повний текст джерелаАнотація:
First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single case study was to explore the strategies retail supermarket managers have used to improve 1st line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. The conceptual framework for this study was the skills-based leadership model. Data were collected from semistructured interviews with 4 retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Additionally, the review of company documents including training guides, training checklists, job descriptions, annual goal setting templates, and company website postings supplemented the semistructured interviews. Data analysis entailed coding, conceptualizing concepts and ideas, identifying themes, and member-checking to ensure the trustworthiness of interpretations. Based on the methodological triangulation of the data collected, 4 themes emerged after the data analysis: (a) the importance of communicating expectations with first-line supervisors, (b) coaching first-line supervisors on performance, (c) first-line supervisor learning and development, and (d) measuring first-line supervisor performance. Findings from this study may contribute to social change by providing insights and strategies that retail store managers can use to improve 1st-line supervisor problem-solving abilities. Improvement in problem-solving abilities may improve employees' lives, communities, and organizational performance.
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Munene, Catherine W. "The service delivery process : An examination of how consumers evaluate technology-assisted service encounters in the retail banking industry." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2003. https://ro.ecu.edu.au/theses/1559.
Повний текст джерелаАнотація:
This study examined consumers' perceptions post-adoption of technology and how these perceptions affect their levels of dis/satisfaction and their continued use of technology·assisted service encounters. To this end, this study investigated the criteria that consumers in Western Australia's retail banking industry are likely to use when evaluating banking transactions involving EFTPOS, ATM, telephone, and Online banking modes. II examined whether these criteria changed with the mode of electronic banking in use and whether the significance of the criteria changed with
consumers' demographic characteristics. In addition, this study explored whether consumers who use these modes of electronic banking experience the paradoxes of technology adoption identified by Mick and Foumier (1998). Previous studies have shown that when evaluating the quality of services provided by organizations and their levels of dis/satisfaction with these services. Consumers are likely to base their judgements on their perceptions of the service delivery process (Lehtinen & Lehtinen, 1982; Brogowicz, Delene, & Lyth, 1990; Dllllllher & Mattsson, 1994; Danaher & Mattsson, 1998; Gronroos, 1998; Swam:, 1998). In particular, the studies have shown that the most significant element of the service delivery process is personal contact, that Is the interactions between organisations' personnel and their customers (Sclmeider & Bowen, 1985; LeBIIUic & Nguyen, 1988; Parasuraman, Zeithaml, & Beny, 198fl; Howcroft, 1993; Donner & Dudley, 1997; Nichols, Gilbert, & Roslow, 1998; Tan, Beaumont, & Freeman, 1999; Gabbott & Hogg, 2000). However, technological advancements have meant that some service organisations have changed their service delivery processes by substituting contact personnel with service delivery technologies. Consequently, consumers have been producing and delivering services for themselves by interacting with the service delivery technologies that are available (Bancel-charensol, 1999). Researchers assert that changing the characteristics of the service delivery process can result in changes in how consumers evaluate the quality of services provided by organisations and how they assess their resulting levels of dis/satisfaction (Chase, 1978; Lovelock & Young, 1979; Gronroos, 1984; Zeithaml, Parasuraman, & Beny, 1990). As such, this study examined the effects that retail banking technologies have on consumers' evaluations of the service encounter and how these evaluations translate into usage patterns. Data were collected using qualitative and quantitative research methodologies. The minimum of the qualitative phase of the study was to identify the criteria that consumers are likely to use when evaluating their technology-based banking transactions and the paradoxes of technology adoption that they are likely to experience. Twenty in-depth interviews were conducted with consumers who reported they use at least one of the four modes of electronic banking. The interviews were tape-recorded and analysed using N.U.D.I.S.T. software. The second phase of the study examined consumers' opinions towards relevant criteria identified in the qualitative phase and the effect these criteria have on consumers' use of the four modes of el«1ronic banking. Data for this stage were collected through a mail survey questionnaire that was mailed out to a sample of 1700 Western Australians. In total, 453 useable questionnaires were returned. The data were imported into SPSS v. 10 and analysed using non-parametric statistics. This study showed that consumers are likely to evaluate their electronic banking service encounters on the basis of perceived convenience, transaction aids available, and perceived risk. The findings also indicate that these criteria have sub dimensions. Perceived convenience relates to the perceived ease of transactions, perceived speed of transactions, and accessibility to consumers' transaction accounts from different locations and beyond the bank's traditional operating hours. The transaction aids include the voice prompts available with telephone banking and the visual cues available with Online banking. Perceived risk dimensions include psychological, performance, financial, and physical risks. The present study also showed that some criteria have a greater effect on consumers' use of some modes of electronic banking than others. For instance, in regards to voice prompts, psychological and performance risks appeared to have an effect on the number of tell-phone banking transactions consumers are likely to conduct. Consumers who use electronic banking can experience six of the eight paradoxes of technology adoption identified by Mick and Fournier (199g): freedom/enslavement, control/chaos, engaging/disengaging, efficiency/inefficiency, fulfils/create needs, and competence/incompetence. The findings showed that in most case one side of the paradox dominates. It appears that existing theories, instruments, and techniques of evaluating the service encounter need to be adapted to be applicable to technology-assisted service encounter;. Specifically, these theories, instruments, and techniques need to minimise or exclude elements that require consumers to evaluate their interactions with and perceptions of organisations' customer service personnel and replace them with dimensions relating to consumers’ interactions with the technologies that facilitate the service delivery process. However, an exception needs to be made for technology-assisted service encounters conducted using the telephone because in these service encounters consumers can access organisations' customer service representatives, The findings were used to propose the TASE (technology-assisted service encounters) model, which includes items relating to the three main dimensions of perceived convenience, transaction aids, and perceived risk. The TASE model can be adapted and used to measure consumers’ evaluation of the service delivery processes of organisations in various service industries. The findings of this study have significant managerial applications. Organisations can use these findings to assess the viability of commercial technologies that they intend to implement by examining consumers' perceptions of new technologies based on the relevant criteria and paradoxes identified in this study. In addition, organizations can use these findings to develop promotional strategies that address consumers' concerns about using technology-based service delivery options in order to encourage them to participate more in the service delivery process. In addition the proposed T ASE model can be used to develop an instrument for measuring consumers' levels of dis/satisfaction with technology-based service encounters in general.
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O'Reilly, Kelley A. "Service Undone: A Grounded Theory of Strategically Constructed Silos and Their Impact on Customer-Company Interactions from the Perspective of Retail Employees." DigitalCommons@USU, 2010. https://digitalcommons.usu.edu/etd/669.
Повний текст джерелаАнотація:
This work elaborates the impacts of strategically constructed silos that are not byproducts of flagging cross-departmental cooperation or the cumulative effect of decades of decentralized command and control. Rather, these silos are strategically intended structures within organizations. Most significantly, the substantive theory of strategically constructed silos and their impact on customer service contributes to the field by illustrating the presence and consequence of silos occurring in suboptimal conditions. The existence of silos has implications that extend far beyond the retail area.
A key take-away from this research is that contrary to how most customer service processes are designed, not all customer-company interactions are alike. As shown in the data, interaction types vary both in regard to the degree of knowledge needed by retail employees to fully serve customers, and the routine or nonroutine nature of the interaction. This is an important finding since it directly relates to whether the existence of a silo is appropriate (or optimal) for a specific interaction or task. Additionally, the findings suggest the role that a task's "routine-ness" plays is secondary to the degree of specialized knowledge needed by retail employees to meet customer expectations.
Understanding the various customer-company interaction types and how each interaction type may be affected by silos is crucial for designing customer experiences that will sustain over time. Likewise, identifying customer-company interaction types correctly and then subsequently developing strategies to support these interaction types is critical for both customer experience management (CEM) initiatives and customer relationship management (CRM) system design within the company. This work provides an overview of the implications of strategically constructed silos occurring in suboptimal conditions and provides recommendations for diagnosing customer-company interactions based on interaction type. By identifying strategically constructed silos as an intended structure of the company, the model elaborated here works to deliver prescriptive and specific strategies for managers and employees' use as they attempt to improve their firm's customer-company interaction outcomes.
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Taylor, Daniel. "Channel Fulfillment Characteristics, Retail Network Structure and Buy-Online-Ship-From-Store Performance: Inventory Behavior and Channel Service Implications." The Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1531426717885577.
Повний текст джерела
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Chmiel, Caroline. "The New Retail Industry: How Retailers Can Adapt for Success in an Ever-Changing Consumer World." Scholarship @ Claremont, 2018. http://scholarship.claremont.edu/cmc_theses/1776.
Повний текст джерелаАнотація:
Retail store closures are on pace to pass those during the 2008 recession; meanwhile, consumer confidence is strong and unemployment is low.This puzzling situation sparks the question of how retailers can change their current business models and tactics to capitalize on a stronger economy and changing consumer preferences. Key solutions may lie in the strategies and decisions of America’s fastest growing retailers. The purpose of this study is to identify and understand common trends that are driving revenue growth in today’s consumer retail companies. The study produces characteristics useful for struggling retailers to develop and adapt in hopes of achieving growth and stability in the changing retail sector. The research design is a collection of variables from two data sets, one made up of 220 U.S. retailers and the other including the top 50 fastest-growing publicly traded U.S. retailers. This data comes from respective 10-K annual reports. The data is analyzed using STATA to identify strong trends and correlations among the top players in the retail space. Some notable characteristics are revenue in dollars, revenue growth percentages, gross margin percentages, square footage, employee count and sales ratios in dollars.
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Chan, Taylor. "Strategies to Improve Business Performance with Information from Social Media." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5533.
Повний текст джерелаАнотація:
In the past 3 decades, China has experienced rapid economic growth. The China retail market reached renminbi (RMB) 29,651 billion in 2016, up by 10.4% from 2015. Using traditional ways that developed before the Internet era to acquire information regarding customers' changing preferences for products and services in a fast-moving business world is insufficient to support management in the retail industry to make informed strategic decisions. The purpose of this multiple case study was to explore successful customer-centric strategies that business leaders used to improve business performance with marketing information acquired from social media. The population comprised business leaders from 5 different companies in the retail industry in Southern China who have successful experience in improving business performance with the marketing information acquired from social media. The conceptual framework for this study was built upon the diffusion of innovations theory. The data were collected through semistructured interviews, social media sites, and analyzed using Yin's 5-step data analysis process for case studies to identify themes. The findings revealed 3 emergent themes: knowledge strategies, persuasion and decision strategies, and implementation strategies. The findings from the study may contribute to positive social change when local employment opportunities can increase through increased employee spending in Southern China.
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Conroy, Jacqueline. "Increasing Known Performance Indicators Using Andragogy-Based Models." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5999.
Повний текст джерелаАнотація:
Variety of training models are used in large retail organizations in South Carolina. Large retail organizations have leaders educating their employees using multiple methods of training without regard as to how adults learn. Leadership of large retail organizations in South Carolina may be investing in training materials, concepts, and facilitation methods that may not have substantive impact on known performance metrics. Knowles' theory of andragogy has been at the forefront of adult education theory as it has led many researchers to explore new methods for adults to learn effectively. A quasi-experimental study was designed to determine if an andragogy based training models have influenced performance of employees measured by existing performance indicators. The data were collected from a t sample of 715 employees before and after an andragogy style training was administered. The data analysis, using paired t-test. showed significant variance in all three dependent variable metrics. Sales and credit card percent to goal metrics showed negative variance and item locate metric showed a positive variance thus providing quantifiable data from andragogy-style training. This study addressed the gap in the literature regarding the effectiveness of training adults using adult-learner methods and has the potential to contribute to positive social change by affecting the culture of how employers in large retail organizations are training their employees. Management for large retail organizations could find a higher return on investment the training as well as increased morale; while increasing retailer profits and potentially increasing career advancement opportunities and merit increases.
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Gomez, Stéphanie Madeleine. "Fruit juices market in France." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/2004.
Повний текст джерелаАнотація:
The purpose of this project is to offer a market study of the fruit juices market in France. The aim is to propose not only a comprehensive analysis of the fruit juices market in France, but also a set of recommendations that could be used by managers of fruit juices companies in sustaining a mature market.
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Chen, Chongli Daniel. "Operations management in a large online retailer : inventory, scheduling and picking." Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/120189.
Повний текст джерелаАнотація:
Thesis: Ph. D., Massachusetts Institute of Technology, Sloan School of Management, Operations Research Center, 2018.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references (pages 187-191).
Online retail has grown rapidly in the last decade. Consumers enjoy the convenience of online shopping and home delivery, as well as a vast product assortment. From the business perspective, serving customers directly from warehouses reduces investment needed in physical storefronts. In this thesis, we consider operations management problems that are important to the effective and efficient operations in the warehouse of a large online retailer. We first consider the decision of stocking inventory in the warehouse, for products in the long tail of the online retail assortment. Motivated by real world business practice, we assume the underlying demand distribution is a mixture of known distributions, but with unknown weights. We propose a robust optimization model to decide on inventory levels given a few samples of demand, outperforming standard robust optimization methods in the relevant settings. The next two models are motivated by our collaboration with a large online retailer that operates multiple warehouses. We study a setting in which a warehouse has to fulfill a sequence of orders, each including multiple items. Pickers pick items in batches, and partially completed orders take up space on a sorting area called the wall. This gives rise to a fundamental tradeoff between picking efficiency and sorting efficiency. We propose a batch scheduling model, generalizing existing models by allowing for more general batch processing time functions, as well as incorporating an objective related to multi-item orders. We show hardness results, and propose both approximation algorithms and Integer Programming formulations. Finally, we build a simulation of the warehouse picking process, using data from a large online retailer. We propose a picking policy that better balances the tradeoff between picking and sorting efficiency, achieving a 42% decrease in average wall utilization and a 60% decrease in average order cycle time. We propose a model allowing us to analyze the tradeoffs between two heuristic policies representing the current policy and our proposed policy, and characterize a condition under which our proposed policy makes a small sacrifice in picking efficiency in return for a larger increase in sorting efficiency. This explains the empirical success of our policy.
by Chongli Daniel Chen.
Ph. D.
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Collins, Bradley. "Crafting and executing an operational strategic plan for a retail product line." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/918.
Повний текст джерелаАнотація:
Thesis (MBA (Business Management))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: The following research report is titled “Crafting and executing an operational strategic plan for a retail product line”. The report presents operational analysis which results in creating operational strategy which is relevant to current trading conditions and which is clearly aligned with both the organisation’s group and corporate strategic goals. The primary focus is therefore not on the development of organisational strategy, but on strategic implications, interpretation and operational execution. The central research question is described as follows: How can the current operational strategic planning process be improved in order to deliver strategic plans which are aligned and clearly support the key strategic thrusts at group and corporate level? A literature study was conducted by consulting a vast number of books, articles and websites in order to gain a comprehensive understanding of the latest management thinking pertaining to the creation and implementation of strategy. Primary research, which took the form of informal interviews with key personnel, was also conducted in order to ascertain the opinions and insights of individuals who are directly affected by the operational strategic process. The research resulted in a one year operational strategic framework which can be used as a tool by all central buying teams when creating operational strategic plans. The framework allows teams to follow a standardised process which results in concise summary populated with key strategic points. Teams are thus guided by these points and are also prompted to corrective action by ensuring that each strategic action has a measurable outcome. The framework is also populated with group and corporate goals, which act as guiding principles to team members. The final recommendation is that teams allow for a degree of flexibility in the operational strategic actions which were identified in their initial analysis. While key strategic points at group and corporate level will most likely remain unchanged during the course of a financial year, certain operational activities may have to be reconsidered should the micro and macro trading environment change. AFRIKAANSE OPSOMMING: Die titel van die volgende navorsingverslag is: “Crafting and executing an operational plan for a retail product line”. Die verslag is ‘n weergawe van ‘n bedryfsontleding wat lei tot die ontwerp van ‘n bedryfs-strategie wat van toepassing is op die huidige handelsmilieu. Die strategie is verder in lyn met beide die organisasie se groep en korparatiewe doelwitte. Die verslag fokus hoofsaaklik op strategiese implikasies, interpretasie en operasionele uitvoering en nie op strategiese ontwikkeling nie. Die sentrale navorsingskwessie word soos volg beskryf: Watter verbeterings kan aangebring word aan die huidige bedryfs-strategiese beplannings proses om sodoende strategiese planne op te lewer wat in lyn sal wees en ondersteuning sal gee aan die sleutel strategiese dryfkrag op groep en korporatiewe vlak. ‘n Aantal sekondêre bronne – boeke,artikels and webwerwe - is nageslaan en ‘n letterkundige studie is gedoen om ‘n omvattende begrip te kry van die nuutste bestuursdenke met betrekking tot die ontwerp en implementering van strategie. Onderhoude is gevoer met sleutel personeel wat gedien het as primere bronne. Sodoende is die opinies en insigte verkry van individue wat direk betrokke is by die bedryfs-strategiese proses. Die ondersoek het as gevolg ‘n bedryfs-strategiese raamwerk. Dit kan as instrument gebruik word deur alle sentrale aanskaffingspanne wanneer hulle bedryfs-strategiese planne ontwerp. Die raamwerk maak voorsiening vir ‘n gestandaardiseerde proses wat kulmineer in ‘n een-bladsy opsomming wat strategiese punte bevat. Die opsomming gee dus rigting aan spanne en hulle word aangespoor tot korrektiewe aksies elk met meetbare uitkomstes. Die raamwerk bevat ook groeps- en korporatiewe doelwitte wat deur spanne as riglyne gebruik kan word. ‘n Finale voorstel is dat spanne voorsiening maak vir ‘n mate van plooibaarheid in die bedryfsstrategiese aksies wat aanvanklik in hul ontledings geidentifiseer was. Sekere strategiese punte sal waarskynlik op groep en korporatiewe vlak onveranderd bly na afloop van die finansiele jaar terwyl sekere bedryfsaktiwiteite heroorweeg sal moet word na gelang van veranderinge in die mikro en makro handelsmileu.
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Stafford, Keith Reginald. "Leadership Strategies to Retain Key Employees." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6281.
Повний текст джерелаАнотація:
Retention of key employees protects a firm's investment in its human resources. Employee retention is an issue in the insurance sector, particularly among sales employees. The purpose of this descriptive study was to explore leadership strategies used by insurance sales managers to retain key employees. Herzberg's dual factor theory and Adams's equity theory were used to explore insurance sales managers' insights into leadership strategies. Semistructured interviews were conducted with 15 insurance sales managers in southern California to elicit the strategies they used to maintain their key salespeople. Data were analyzed using the modified Van Kaam method. Seven themes emerged from data analysis: coach/mentorship, management style, unmet job expectations, pay, cost to the company, personal growth/realization of goals, and work environment. The findings from this study might contribute to positive change by providing company managers with strategies to retain key employees through improved stakeholder engagement, the longevity of workers in their communities, and enhanced corporate social responsibility encouraging companies to support local communities.
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Martin, Marilyn. "Strategies to Retain Employees in the Insurance Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2847.
Повний текст джерелаАнотація:
Employee turnover costs can be 100%-200% of the total compensation package of an employee who leaves the organization, depending upon their position and experience. Leaders in the highly competitive insurance industry should emphasize the importance to retain talented employees with managers in an effort to minimize costs and diminish productivity levels associated with employee turnover. The purpose of this qualitative multiple case study was to explore strategies to retain employees used by insurance managers in the Charlotte, NC metropolitan area. The conceptual framework included Herzberg's motivator-hygiene theory to explore motivator factors that encourage employee retention. Seminstructured interviews were conducted with 6 insurance managers from 3 small businesses in which successful retention strategies have been implemented for the past 10 years. Company documents were reviewed, including a performance evaluation template, organizational chart that highlights growth opportunities, employee evaluation and review form, and a staff guide to performance development. Data were thematically analyzed and triangulated to ensure the trustworthiness of interpretations. The findings included 4 themes: offering competitive compensation, use of frequent two-way communication, providing growth opportunities, and understanding employee needs. These findings could impact positive social change by providing insurance managers and other small business managers with strategies to retain employees that could lead to higher levels of commitment and engagement from employees, yielding increased productivity and profits for the business.
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Ruiz, Candace A. "Strategies to Retain Millennial Employees at Full-Service Restaurants." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3470.
Повний текст джерелаАнотація:
Some supervisors lack effective strategies to retain millennial generation employees. The purpose of this multicase study was to explore effective strategies supervisors use to retain culinary-educated millennial employees in full-service restaurants. Nine millennials and 3 supervisors from 3 full-service restaurants in Denver, Colorado consented to face-to-face semistructured interviews with open-ended interview questions concerning retention strategies. The conceptual framework of Herzberg's two-factor theory served to guide the scope and the data analysis for the multicase study. The interview transcripts were coded and grouped into themes. Explanation building for the data analysis assisted in finding causal links between cases and the unit of analysis, and in assembling a broad explanation to fit each case. Ten subcategories emerged from the 3 themes that aligned with Herzberg's motivation factors, hygiene factors, and millennial values and attitudes. The 10 subcategories were developed, and indicated that effective strategies differ by supervisor. Among the ten subcategories, the most prominent were (a) growth and advancement, (b) positive working conditions, and (c) quality and influence of the supervisor. This study may contribute to social change by providing restaurant supervisors with strategies for millennial retention and keeping young workers in the community to share in the responsibility of social progress and to reach their full potential.
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Williams, Curtis Raynard. "Strategies to Retain Revenue Management Analysts in the U.S. Airline Industry." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3376.
Повний текст джерелаАнотація:
The voluntary turnover of revenue management analysts in the U.S. airline industry is an issue, compelling revenue management leaders to implement retention strategies that successfully reduce employee turnover. The purpose of this qualitative single case study was to explore strategies revenue management leaders used within the last 15 years to retain revenue management analysts. The conceptual framework that grounded this study was Maertz's 8 motivational forces of job attachment and voluntary turnover. The targeted population was comprised of revenue management leaders at an airline in Dallas, Texas who had demonstrated successful strategies to reduce employee turnover. Using criterion-based sampling, 4 revenue management leaders were selected for study participation. Data were collected through face-to-face semistructured interviews and company documents, then analyzed via Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding. Interpretations were then subjected to member checking and methodological triangulation to strengthen the trustworthiness of findings. Two main themes emerged: leadership influence and analyst career environment. The findings provide a better understanding of revenue management analyst retention and increase knowledge of factors that influenced turnover in the U.S. airline industry. With this knowledge, revenue management leaders can implement retention strategies that have successfully reduced employee turnover. The implications for positive social change include the potential to overcome emotional discomforts about work or psychological obligations to leave, which can encourage job satisfaction and improve employee retention.