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1
Wang, Ting. "Countermeasures for High Quality Development of China's Tourist Attractions." International Journal of Education and Humanities 4, no. 2 (September 1, 2022): 29–33. http://dx.doi.org/10.54097/ijeh.v4i2.1478.
Анотація:
In China, tourism tourist attractions are the core subjects of tourism development, an important supply carrier to meet the people's growing demand for tourism and high quality of life, and promoting the high-quality development of tourism tourist attractions is an important way to improve the quality of national life. By analyzing the current problems of tourism tourist attractions such as low economic benefits and imperfect facilities, this paper proposes strategies for the future high-quality development of tourism tourist attractions, in order to develop the vision and ideas of tourism tourist attractions in the future high-quality development.
2
Pažek, Karmen, and Črtomir Rozman. "Tourist Farm Service Quality Assessment." Journal for Geography 5, no. 2 (December 31, 2010): 149–58. http://dx.doi.org/10.18690/rg.5.2.4038.
Анотація:
Farm tourism shows a structure different from agriculture, forestry, and fishery; farm tourism is expanding, labour intensive, generates an influx of money, and maintains the service base in the region. Farm tourism is one of the most important supplementary activities and generates considerable secondary income. This paper presents the developed methodology that will enable the ranking of tourist farms based on their service quality. This is accomplished through the use of the expert system based on the DEXi decision-making method. Using DEXi, the multi-criteria decision model for the assessment of farm tourism's service quality was developed. The model was applied in practice on 7 vacation farms. The data from the questionnaires completed by farm guests and hosts was used as input data in the multi-attribute model and as an arbitrary estimation for the farm. The results of the model are shown as the assessments for individual farms. Out of seven chosen farms, four achieved the best possible estimation. Two of them achieved middle estimation. For the last tourist farm, where a data deficit was present, the model showed two final possible estimations (very good or good and bad - depends on value of missing attributes).
3
Zalukhu, Martha, and Neli Agustina. "Analysis of Indonesian Domestic Tourist Quality." Proceedings of The International Conference on Data Science and Official Statistics 2023, no. 1 (December 29, 2023): 780–91. http://dx.doi.org/10.34123/icdsos.v2023i1.350.
Анотація:
Domestic tourism is being the main focus of the government strategy to revitalize the tourism sector. It is then crucial to consider elements that can raise the quality of tourism, in terms of domestic tourists and increase the added value rather than merely number of trips. The analysis of quality is important in tourism to support the idea of sustainable tourism, which is promoted in the 8th agenda of Sustainable Development Goals (SDGs). Quality analysis must be done in micro modelling that takes into account tourist characteristics and particular travel-related features because this sector depends on tourism demand and tourist expenditure in tourist locations. Thus, the goal of this study is to give a general overview of the qualities and characteristics of domestic tourists and to examine how these attributes affect their quality. The results of descriptive analysis method indicate that Indonesian domestic visitors’ quality remains poor. Age, genders, education level, employment status, transportation mode, accommodation type and travel companion affect the quality of domestic tourists.
4
Jušić, Ivica. "PRECONDITIONS FOR A QUALITY TOURISM DESTINATION STRATEGY AS A RECOGNIZABLE TOURISM PRODUCT." International Journal Vallis Aurea 6, no. 2 (December 21, 2020): 51–58. http://dx.doi.org/10.2507/ijva.6.2.5.74.
Анотація:
This paper analyses high-quality and recognizable tourism product, the coher-ence of all involved holders of the tourism as well as a good organization in the tourism destination, a strong brand, image and how to fulfil or even exceed the tourist expectations by ensuring a recognizable tourism product that creates positive experience. The aim of this research is to define the major precondi-tions for a quality tourism destination strategy as recognizable tourism product by including experts and their experience in a focus group interview.
5
KAHARUDDIN, KAHARUDDIN, Junika NAPITUPULU, JULIANA JULIANA, Rudy PRAMONO, and Elza Leyli Lisnora SARAGIH. "Determinants of Tourist Attraction of the Heritage Tourism." Journal of Environmental Management and Tourism 12, no. 2 (March 29, 2021): 507. http://dx.doi.org/10.14505//jemt.12.2(50).19.
Анотація:
Heritage tourism is a journey where the purpose of the trip is to see or witness heritage ceremonies and enriches, strengthen faith. The research result on the effect of Tourist’s motivation on tourist decision to heritage tourism in Dairi, it was discovered that there is an increase in the effect of tourist's motivation on tourist decision to heritage tourism in Dairi. Based on this research regarding the effect of service quality on tourist decision to heritage tourism in Dairi, it was discovered that there is an effect of service quality on tourist decision on heritage tourism in Dairi. With the improvement of Service Quality, tourist decision to heritage tourism in Dairi can be increased. Based on the findings of this research, it was discovered that tourist satisfaction has no effect on tourist decision to heritage tourism in Dairi. The decreased Tourist Satisfaction leads to a decline in tourist’s decision. With regard to the effect of the tourist’s motivation, service quality, and Tourist satisfaction on tourist decision to heritage tourism in Dairi, it was revealed that these three variables (Tourist’s Motivation, Service Quality, and Tourist Satisfaction) have simultaneous effects on tourist decision to heritage tourism in Dairi.
6
Dwi Agiyanti and Devina Nur Hafizah. "Pengelolaan Daya Tarik Wisata Desa Alamendah, Kabupaten Bandung." Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya 1, no. 3 (August 31, 2023): 33–43. http://dx.doi.org/10.61132/semantik.v1i3.214.
Анотація:
This article aims to analyze and identify the quality of tourist attraction of Alamendah village and its application to the management of tourist attraction in Alamendah village, Rancabali District, Bandung Regency. The theory used in this study is the theory of tourism. Tourism is a trip made by a person or group from one place to another, temporary, this tourism aims as recreation, pleasure in seeking environmental balance in social, cultural, natural and scientific dimensions. Through survey and observation methods analyzing Alamendah tourism, this study collects data on tourists' perceptions of the tourist experience, quality of service, quality of physical tourism products, and sustainability of the attraction. Research findings show that a satisfactory travel experience is a key factor in determining the quality of Alamendah's tourist attraction. The results showed that the potential strategy of tourism villages that become tourist attractions, the types of tourism in Alamendah Village, factors that influence the increase in tourist visits to Alamendah Tourism Village such as glamping activity tour packages, tours and sports tourism as well as plantation tourism and digital tourism development strategies can increase tourist visits to Alamendah Tourism Village, The role of tourists in the development of Alamendah Village
7
Frinaldi, Aldri, Muhamad Ali Embi, Lidya Ryan Utarie, Aziza Bila, Nora Eka Putri, and Boni Saputra. "Work Culture and Service Quality in Providing Tourist Satisfaction." Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) 4, no. 4 (December 31, 2022): 283–91. http://dx.doi.org/10.24036/jmiap.v4i4.567.
Анотація:
Tourism activities are a combination of tourism products and services that provide a tourist experience. In tourism, transportation is essential because it is one aspect that determines interest in tourism. Exciting traveling experience will give satisfaction to tourism. Work culture and service quality are also determinants of tourist satisfaction. This study aims to indicate the influence of work culture and service quality in providing tourism satisfaction. Its influence is seen partially and simultaneously. Locus of this research at public transportation in the tourism area of Bukittingi. This research uses a quantitative approach. Data were taken from 300 respondents who have been selected using Slovin Formula. Data already obtained with a questionnaire that is valid and reliable. The result of the research showed that work culture and service quality partially and simultaneously influenced customer satisfaction.
8
Schmidhauser, H. P. "Quality tourism." Annals of Tourism Research 19, no. 3 (January 1992): 574–75. http://dx.doi.org/10.1016/0160-7383(92)90142-c.
9
Chen, Bing, Yiting Zhu, Xiong He, and Chunshan Zhou. "Analysis of High-Quality Tourism Destinations Based on Spatiotemporal Big Data—A Case Study of Urumqi." Land 12, no. 7 (July 16, 2023): 1425. http://dx.doi.org/10.3390/land12071425.
Анотація:
Although high-quality tourism destinations directly determine the tourism experiences of tourists and the management focuses of tourism management departments, existing studies have paid little attention to the relationship between tourism destinations of differing quality and tourist experiences. This study analyzed the spatiotemporal distribution of tourists and the quality of tourism destinations in Urumqi based on Tencent migration big data and Weibo sign-in big data and ultimately determined whether there are spatial correlations between the two. The results show that there are large differences in quality between different tourist destinations, and although the spatial and temporal distribution of tourists is not strongly correlated with the quality of tourist destinations, we can divide tourist destinations into four categories based on the correlations between the two (e.g., high-quality tourist destinations with a low number of tourists). The results of this study provide tourists with examples of high-quality tourist destinations, thus improving their holiday experiences, and they also provide a basis by which tourism management departments can manage and develop tourist destinations. The results of this study can also be extended to other regions and play a positive role in promoting the development of the tourism industry.
10
SOFRONOV, Bogdan. "THE DEVELOPMENT OF QUALITY MANAGEMENT IN THE TOURISM INDUSTRY." Annals of Spiru Haret University. Economic Series 18, no. 2 (June 29, 2018): 173–87. http://dx.doi.org/10.26458/1829.
Анотація:
Tourism is a dynamic and competitive industry that requires the ability to adapt to the customers changing needs and desires as the customers’ satisfaction, safety and enjoyment are the main focus of the tourism business.The development objective of tourism industry is to contribute to the enhancement of the quality and variety of tourism products and services in targeted destinations in order to increase the number of tourist visits, foreign exchange earnings and jobs.Tourism development mainly refers to the situation of getting quality growth in tourism sectors in terms of its development, strong plan and policies and marketing throughout the world. Moreover, the tourism development includes accessible way to reach the destination, proper facilities like hotels, means of transportation, amenities, for the tourist to have full satisfaction in the particular destination.Quality is the most important competitive advantage of a tourism company or the key to competitiveness.
11
Ciobanu, Victor. "Quality - main factor of sustainable tourism." International Relations Plus, no. 2(22) (July 2023): 145–52. http://dx.doi.org/10.52327/1857-4440.2022.2(22).15.
Анотація:
Sustainable development is the most important concern of all the inhabitants of the Earth, regardless of country, gender, race, ethnic origin, social background, etc. The role of tourism in sustainable development is an essential one. Quality is considered to be the defining and indispensable factor of sustainable tourism. We cannot achieve sustainability in tourism, without attributing quality to the services provided, to tourism products, in particular, and to tourism destinations, in general. But how can quality be ensured in tourism? One of the ways to ensure the quality of services provided, including in the field of tourism, are standards. Quality standards in tourism are on the same level as a value system dictated by each individual institution, being applied to all structural and organizational levels. This article aims to examine the aspects that define the quality of services, products and tourist destinations, as well as one of the quality assurance mechanisms – the standards.
12
SUTIADININGSIH, Any, Tuatul MAHFUD, Vu Hung DANG, Niken PURWIDIANI, Galuh RACHMA WATI, and Ila Huda P. DEWI. "THE ROLE OF GASTRONOMY TOURISM ON REVISIT AND RECOMMENDATION INTENTIONS: THE MEDIATION ANALYSIS OF TOURIST SATISFACTION." GeoJournal of Tourism and Geosites 52, no. 1 (March 29, 2024): 195–202. http://dx.doi.org/10.30892/gtg.52118-1195.
Анотація:
Gastronomy tourism plays a very important role in a country's economy. Gastronomy tourism has been proven to have a positive impact on competitive dynamics and the long-term viability of a destination, as well as the local economy and regional development. Therefore, this study aims to examine the influence of gastronomic tourism on tourist satisfaction. Apart from that, this study also tested the influence of tourist satisfaction on revisit intention and recommendation intention. This study involved 462 domestic tourists in Surabaya. Data were analyzed using Structural Equation Modeling (SEM) analysis with SmartPLS. This study reveals that the quality of gastronomy tourism influences tourist satisfaction and will ultimately encourage potential revisit intention and recommendation intention for tourists to visit gastronomy tourism. Other findings show that tourist satisfaction mediates the effect of gastronomy tourism quality on tourists' revisit intention and recommendation intention to visit gastronomy tourism. The results of this study provide important implications for gastronomy tourism businesses to build tourist satisfaction by improving the quality of gastronomy tourism. By paying attention to and improving the quality of gastronomy tourism, a country can build a positive image, increase competitiveness and support economic growth through a sustainable tourism industry.
13
Brych, Vasyl, and Uliana Tkach. "MAIN AREAS OF IMPROVING THE QUALITY MANAGEMENT IN TOURIST SERVICES." Economic discourse, no. 4 (December 2019): 7–19. http://dx.doi.org/10.36742/2410-0919-2019-4-1.
Анотація:
Introduction. The quality of tourist services has attracted increasing attention in the context of the European integration vector of the economy of our country. Therefore, the formation of general principles and areas of quality management for the competitiveness of the hospitality industry. Tourism companies are faced with the need to increase competitiveness in the domestic and international markets, the effectiveness of management decisions and business performance, the problems of adaptation to the characteristics of emerging markets and the need to realize market opportunities, all of which characterize the inefficient management of the tourism business. Methods. The research is formed on the basis of systematic and holistic approaches, structural modelling and monographic study of the issue of improving the quality of tourist services. Results. The basic directions of improving the management of quality of services of tourist activity are formed. The state standards in the sphere of tourism in accordance with the international quality standards are completed and harmonized. An educational and professional course “Implementation of national standards of tourist services harmonized with international and European normative documents” has been proposed, which intensifies interest in the integration of Ukraine into the EU general economic space. It will help university graduates in the further professional activity of specialists in tourism services and hotel and restaurant business. Discussion. The expected impact of the vocational training course will be based on the presentation of the best European tourism strategies and practices; expanding and deepening knowledge of the European Directives and ISO standards for tourism; approbation of the European experience in tourist services; promotion of the European model of quality of tourist services. Keywords: European standards, tourist service, quality, tourism, tourist service.
14
Alola, Andrew Adewale, Kayode Kolawole Eluwole, Uju Violet Alola, Taiwo Temitope Lasisi, and Turgay Avci. "Environmental quality and energy import dynamics." Management of Environmental Quality: An International Journal 31, no. 3 (November 20, 2019): 665–82. http://dx.doi.org/10.1108/meq-05-2019-0101.
Анотація:
Purpose The geographical location and the ambiance of the Coastline Mediterranean Countries (CMCs) advantageously present the region as a tourist destination with rich cultures. The paper aims to discuss this issue. Design/methodology/approach As such, this study investigates the dynamics of energy import and environmental quality in relation to international tourism development for nine CMCs over the period 1995–2013 using a pooled mean group approach. Findings Although the impacts of energy import, CO2 (here as environmental quality) and GDP on international tourism receipts are observed to be significant and negative, international tourist arrival expectedly exerts positive and significant impact, all at the adjustment speed of 0.19. A heterogeneously robust Granger non-causality test further reveals a strong one-directional causal relationship from energy import to tourism receipts. Research limitations/implications The dynamics of the energy market amidst persistent evolution of new source(s) of energy would evidently play a significant role in the region’s tourism sector. It then suggests policy direction to governments of the region and by extension the global tourism market. Originality/value By providing insight into the nexus of environment, energy and tourism development, the current study is the first that addresses the concern in the context of the CMCs.
15
Woo, Eunju, Muzaffer Uysal, and M. Joseph Sirgy. "Tourism Impact and Stakeholders’ Quality of Life." Journal of Hospitality & Tourism Research 42, no. 2 (June 21, 2016): 260–86. http://dx.doi.org/10.1177/1096348016654971.
Анотація:
This article reports a study testing the hypothesis that, compared with community residents who are not affiliated with the tourism industry, residents affiliated with tourism are likely to perceive tourism impact more positively, and the more positive their perceptions of tourism development, the more likely they feel satisfied with their lives. The study involved a survey of community residents of four tourist destinations in the United States. A total of 407 responses were used for data analysis. The results provided support for the notion that the influence of community residents’ perceptions of tourism impact and their life satisfaction is dependent on whether the residents are affiliated or not affiliated with the tourism sector.
16
Prihantini, Campina Illa, and Lutfiyanto Lutfiyanto. "Employee Perceptions of Institutional Quality of Tourism Area in Jumiang, Pamekasan District." Jurnal Penelitian Sosial dan Ekonomi Kehutanan 17, no. 3 (December 29, 2020): 177–92. http://dx.doi.org/10.20886/jpsek.2020.17.3.177-192.
Анотація:
The Jumiang tourism area is located in Pademawu Subdistrict, Pamekasan District, which is one of the tourism areas that can be built as educational tourism. This is based on natural conditions and the potential possessed by this tourism area. Since the tourism awareness group (pok-darwis) was formed, the tourist area of Jumiang is now making many improvements, especially in the availability of tourist facilities and attractions. This is aimed at attracting the number of tourists that declined in the past few years. The existence of Pok-Darwis is certainly the spearhead of the sustainability of the management of the Jumiang tourist area. This study uses qualitative analysis with a focus on institutional perception analysis. This analysis is expected to provide an evaluation to the relevant parties so that the management of Jumiang tourism area will be better so that the concept of sustainable tourism and education tourism can be achieved. The results of the analysis show that the institutional quality of Pok-Darwis for the Jumiang Tourism Area still has weaknesses, such as in terms of institutional strengthening. However, the institutional effectiveness of the Jumiang tourism area can be said to be effective.
17
ROBUSTIN, Tri Palupi, Raden Andi SULARSO, Imam SUROSO, and Diah YULISETIARINI. "Contribution of Tourism Products in Creating Satisfying Quality of Tourism Services and Tourist Loyalty." Journal of Environmental Management and Tourism 10, no. 6 (January 1, 2020): 1382. http://dx.doi.org/10.14505//jemt.v10.6(38).21.
Анотація:
This study aims to determine the effect of tourism product components consisting of attraction, facilities, and accessibility to satisfying quality of tourism services and tourist loyalty in the Regional Office of Jember East Java Province. Objects in the study were conducted at Papuma Beach in Jember Regency, Pulau Merah Beach in Banyuwangi Regency, and White Sand Beach in Situbondo Regency. The sampling technique used purposive sampling and accidental sampling with a sample of 102 respondents. The analytical tool used is path analysis (path analysis) using the help of SPSS Software. The results showed that the beach attractiveness variables and facilities had an influence on tourist loyalty variables both directly and indirectly through the variable Satisfying Quality of Tourism Services. Coastal attractiveness has the greatest indirect influence on tourist loyalty through Satisfying Quality of Tourism Services. This illustrates that the management of good coastal attractiveness in the tourism industry will encourage an increase in Satisfying Quality of Tourism Services which will ultimately encourage increased tourist loyalty. The results of the total influence were obtained that beach facilities had the greatest total influence on tourist loyalty. The results of this study contributed to the management of coastal tourism in the Regional Office of Jember, especially Papuma Beach in Jember Regency, Pulau Merah Beach in Banyuwangi Regency, and Pasir Putih Beach in Situbondo Regency, that the tourism industry should manage tourism product components in terms of maximum service quality, because it will have an impact on tourist satisfaction and loyalty.
18
Jovanović, Saša, and Goran Đoković. "THE DETERMINANTS OF SERVICE QUALITY IN SKI TOURISM." SPORTICOPEDIA - SMB 1, no. 1 (December 31, 2023): 217–27. http://dx.doi.org/10.58984/smbic2301217j.
Анотація:
Regarding the fact that skiing is the most popular winter sport in Europe, the aim of the paper was to analyse the main determinants of service quality in ski tourism.
When defining the research process, it was noted that literature review has recognised significant studies dealing with the concept of ski tourism from different aspects such as tourist motivation to travel, ski tourism sustainability and clime change, marketing strategies or ski tourism infrastructure. However, there is a certain research gap in exploring the determinants of service quality in winter sports. Therefore, the main research question in this paper is to identify the significant factors that influence the service quality in ski tourism and affect tourist satisfaction levels.
The research is based on a sample of 157 recreational skiers who visited the Republic of Serbia during winter seasons in years 2022 and 2023. In the interpretation and processing of data, descriptive statistics and t test were used. The findings indicated the diversity of ski tracks, landscape, nature and hospitality as the most significant determinants of service quality in ski tourism.
19
Bhandari, Arjun Bahadur. "Role of Human Resource in Quality Enhancement of Tourism Service in Pokhara." Janapriya Journal of Interdisciplinary Studies 11, no. 1 (December 31, 2022): 133–38. http://dx.doi.org/10.3126/jjis.v11i1.51627.
Анотація:
The Nepal Tourism Policy 2009 recognizes tourism as a key driver for the country and economic growth by creating job opportunities and producing foreign reserves. Tourism policy has been developed to promote the growth and extension of tourism activities, the quality improvement of tourism services, the increase of income, and the expansion of job possibilities in order to enhance Nepalese people living standards. Quality reflects several elements of tourism, such as physical, natural, and environmental. It also focuses on quality tourism; however, officials and tourist operators are divided on the subject. Tourism in Pokhara is increasingly transitioning to mass tourism. As a result, it appears that the moment has come to incorporate quality tourism concepts in the sector. The ecological, economic, and socio-cultural components of tourist development, as well as an appropriate balance between these three dimensions, are referred to as sustainability principles. It also aims to increase the quality of infrastructure and human resources. Role of human resources are always vital ensuring quality assurance. Hence it is the time to address the importance of human resource enhancing quality in the industry. This is a historical study based on qualitative research method. In this study, descriptive and analytical methods were used to investigate the importance of examining and analyzing the challenges faced by the tourism industry in terms of quality, human resources in order to ensure the long-term sustainability of the Nepalese tourism industry. This article focuses mostly on the quality of tourism through human resources. Tourist satisfaction is determined by their actions and attitudes, which is a source of worry in the Nepalese tourism business, particularly in Pokhara.
20
Ilieva, Lyubka. "OPPORTUNITIES FOR QUALITY ASSURANCE IN TOURISM BUSINESS." Trakia Journal of Sciences 17, Suppl.1 (2019): 268–75. http://dx.doi.org/10.15547/tjs.2019.s.01.043.
Анотація:
In order to achieve long-term national priorities - competitiveness and sustainable growth, tourism businesses need to realize the economic relevance of quality management. The study of this problem and its application in tourism practice is particularly relevant given current state and industry initiatives, regulatory and voluntary quality assurance tools. As the quality of the tourist product is a collection of many elements, including the development of modern and developed infrastructure at local and state level; professional training of staff employed in the sector; ensuring security of residence; ensuring a clean environment; the provision of safe services, etc., the main objective of the present study is to research and elucidation the possibilities for quality assurance in Bulgarian tourism enterprises. To achieve this, it is necessary to carry out a theoretical analysis and practical study of the tools used to ensure the quality of the tourist business. As a result of the research, the main normative and voluntary instruments for quality assurance and control in the tourist business are examined, the attitude of the tourism business and the consumers towards the voluntary certification of Quality Management Systems and offered effective measures proposed to promote the initiative of the Bulgarian business to quality assurance of the services offered.
21
Dania, Tomáš, Kateřina Mlejnková, and Ida Rašovská. "Quality Destination Management." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 67, no. 4 (2019): 1027–37. http://dx.doi.org/10.11118/actaun201967041027.
Анотація:
Tourism is recognized as a significant industry worldwide, a key sector and source of development and income in several countries. The article focuses on quality management in tourist destinations in the Czech Republic. The overall objective of the present study is to uncover the evaluation of destination management by tourist organisations. Hence, the importance of destination management for each organisation based on the model of excellence EFQM (European Foundation for Quality Management) is evaluated. Moreover, the article highlights and assesses the difference between organisations which possess a certificate of quality and those which do not. Furthermore, the findings of the research, the data for which were collected from respondents at tourism organisations in the Czech Republic, can be used for assessing the competitiveness of destinations and for recommendations for sustainable development in the future.
22
Vajčnerová, Ida. "The quality of tourism destination – integrated quality management." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 57, no. 6 (2009): 361–68. http://dx.doi.org/10.11118/actaun200957060361.
Анотація:
The paper deals with the quality of tourism services. It mentions various ways of approaching quality management, such as the standards of quality, systems based on ISO standards and systems of complex quality management. It describes approaches applied in the Czech Republic and points out the difficulty keeping the quality in tourism. Tourism services are not offered individually, which is why it is necessary to assess the quality of a whole complex of services within the frame of a tourism product or a tourist destination. The level of tourists' satisfaction is not based on the quality of individual tourism services or a destination product but it arises from their overall impression which is formed from the hospitality of local inhabitants, the willingness of employees, the cleanness of the environment, security and so on. The presumption of maintaining the quality of a destination is a unified approach of all participants in tourism development that can be reached by various forms of cooperation. Creating a strategic alliance is one of such possibilities. The main objective of the article is to introduce the European system of Integrated Quality Management (IQM) and the tool for assessing the quality in a destination “Qualitest”. The Integrated Quality Management is an approach based on the cooperation of all areas taking part in tourism development in a destination. The quality is assessed in a complex way with respect to tourism development impacts on local inhabitants and the environment. “Qualitest” is made of 16 indexes that are focused on the quality of a destination and the quality of a product. Each index is evaluated by three indicators that asses the quality of conditions (QPCI), the quality of management (QMI) and the quality of a destination performance (QPI). These indicators combine qualitative as well as quantitative values. The precondition for using “Qualitest” in our destinations is the existence of a functional tourism organization fulfilling the task of destination management, the results of the survey concerning the satisfaction of visitors and service suppliers in a destination and the cooperation with public sector for the purpose of obtaining data for QPI (police, municipal authorities, trade supervisory office). Such materials provide a methodical base for accomplishing “Qualitest” in a suitable destination.
23
Blázquez, Juan, Arturo Molina, and Águeda Esteban. "Key quality attributes according to the tourist product." European Journal of Tourism Research 5, no. 2 (October 1, 2012): 166–70. http://dx.doi.org/10.54055/ejtr.v5i2.105.
Анотація:
Tourism industry is facing fundamental changes in the profile of tourists and increased competition,due to the emergence of new tourist destinations. One of the main strategies to improve thecompetitive position is to increase the quality of the destination’s resources according to the tourists’expectations. Therefore, the purpose of this study is to identify the destination elements thatexercise a greater influence on the tourist’s global quality perception, based on the three touristtypologies: sun-sea-sand tourism, rural tourism and cultural tourism. Multiple item indicators fromprevious studies were employed to measure the quality of destinations. This paper uses LogisticRegression Analysis to establish a model of indicators of global quality of the destination in order tosuggest recommendations to manage companies that operate in the different tourist destinationswhen planning their activities that focus on better quality.
24
Utama, I. Gusti Bagus Rai, Christimulia Purnama Trimurti, Ni Made Diana Erfiani, Ni Putu Dyah Krismawintari, and Dermawan Waruwu. "The Tourism Destination Determinant Quality Factor from Stakeholders Perspective." Indonesian Journal of Tourism and Leisure 2, no. 2 (October 31, 2021): 96–106. http://dx.doi.org/10.36256/ijtl.v2i2.164.
Анотація:
High-quality tourism destinations nowadays become the expectations of tourism stakeholders. However, these quality tourism destinations do not have a definition and key performance indicator that can be used as a measurement indicator, so this research is necessary. This study tries to measure the quality of tourism destinations based on the perspective of Bali tourism respondents. In this survey, the attitude of the respondents was measured using a choice of 5 Likert scales that directly asked their attitude towards various indicators on two elements, namely the tourist quality variable and the destination quality measurement variable. The results of a survey of 200 informants illustrate that the respondents' views on all indicators that are considered as indicators of measuring the quality of tourists and indicators of tourism destinations. They can be used as indicators to measure other destinations with adjustments according to their conditions. The novelty in this studies is three factors that have been formed key factors of tourism destination quality. The first is named the quality beautiful destination and unique attraction. The second factor is named quality tourist spending and respect local culture minded. The third factor is named the quality climate and weather condition and infrastructure.
25
Haonan, Chen. "RESEARCH ON THE QUALITY IMPROVEMENT OF GUIZHOU TOURISM COMMODITIES." EUrASEANs: journal on global socio-economic dynamics, no. 3(34) (May 30, 2022): 47–60. http://dx.doi.org/10.35678/2539-5645.3(34).2022.47-60.
Анотація:
With the rapid development of social economy, tourism has gradually become one of the pillar industries of national economic development in various provinces of China. As one of the western provinces with extremely rich tourism resources, and due to the strong support of the state and provincial government, the tourism industry in Guizhou has achieved rapid development. This paper aimed to enrich the localization of tourism commodities and improve the quality of tourism commodities and to provide suggestions for the construction of the quality improvement path system of tourism commodities in Guizhou. Through the methods of literature review, theoretical interpretation, field investigation, classic case analysis, in-depth interview and questionnaire method, we have defined the types of tourist commodities in Guizhou, existing problems with their manufacture and sales, as well as the opportunities and challenges, it is concluded that the ways to improve the quality of tourist commodities in Guizhou province are as follows: searching for characteristics, concentrating investment, cooperating management, classifying promotion, innovation management, association participation, brand maintenance, perfect certification, creative publicity, joint marketing, benefit sharing, inclusive co-construction.
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Nabilla, Salma Dea, Muhammad Irham Adhitya, Ferdy Setiyawan, Raden Johnny Hadi Raharjo, and Nanik Hariyana. "Membangun Loyalitas Wisatawan Melalui Peningkatan Kualitas Objek Wisata dan Promosi Wisata pada Wisata Kampung Pecinan Surabaya." Jurnal Pengabdian kepada Masyarakat Nusantara 3, no. 1 (July 24, 2022): 78–88. http://dx.doi.org/10.55338/jpkmn.v3i1.288.
Анотація:
Tight competition in the tourism industry forces tourism managers to find innovations to gain customer loyalty to compete with other tourism competitors. The Chinatown Village Tourism Surabaya strives to build tourist loyalty through improving the quality of tourist objects and tourism promotion.
The approach used in this community service activity is a cognitive loyalty approach that makes information the primary source of achieving tourist loyalty. Based on the results of community service at the Chinatown Village Tourism in Surabaya, the efforts made to improve the quality of tourist objects are by making tourist maps, murals, and SOP. The efforts made in increasing promotion are by creating a website and implementing Integrated Marketing Communication.
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Fox, Renata. "Hospitality management education and quality tourism." Tourism and hospitality management 4, no. 2 (December 1998): 331–39. http://dx.doi.org/10.20867/thm.4.2.8.
Анотація:
New global developments point towards a more demanding tourist and a preference for tailor-made travel arrangements. The competition is fierce and quality improvement a general trend. The most countries in south-eastern Europe have started tourism quality enhancement projects. The key element of these processes will be an internationally compatible system of professional education. In order to develop educational norms which will meet the needs of European tourism and hospitality industry, Faculty of Hotel Management Opatija has within the frame of the joint project with Manchester Metropolitan University Hotel & Tourism Management Education Development taken the first steps towards international accreditation of its curricula.
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Park and Jeong. "Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis." Sustainability 11, no. 13 (July 3, 2019): 3665. http://dx.doi.org/10.3390/su11133665.
Анотація:
The tourism industry has received increasing attention as it has become one of the fastest developing business sectors around the world. Service quality in tourism has come to be regarded as an important impetus for economic growth; however, the focus on tourism service quality has not yet been satisfactorily or comprehensively reviewed. Therefore, we conducted a systematic literature review combining bibliometric, citation network and keyword network analysis. We selected the top five tourism journals from the SCOPUS database and then collected papers according to their keywords. Our results revealed the critical issues, topics, and changes over time regarding research on tourism service quality. The critical issues included the important impact of service quality on tourist behavior and service quality evaluation, and topics comprised (1) tourist satisfaction, (2) sustainable issues in tourism, (3) value of service quality for customers, (4) restaurant service quality, (5) customers’ perceptions of tourism, (6) service quality evaluation in tourism, and (7) service quality’s influence on customer behavior. Furthermore, the keyword network analysis results revealed the most influential keywords.
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Aylan, Serkan, and Sukran Nur Bayraktar. "Does tourist guides' perceptions of quality of work life effect their perceptions of responsible tourism?" Journal of Tourism Management Research 11, no. 1 (April 19, 2024): 61–74. http://dx.doi.org/10.18488/31.v11i1.3728.
Анотація:
The rapid development of tourism movements in recent years has brought to the fore concerns about the economic, socio-cultural, and environmental carrying capacities of tourism destinations. Sustainable tourism policies, like responsible tourism, should be adopted by countries that see the significance of building tourism around pristine natural and cultural resources. This will help to pass on their values to future generations and ensure that they continue to generate economic benefits. It is important to determine the responsible tourism perceptions of tourist guides, who are important stakeholders in the tourism industry and are conscious of the protection of the natural environment in the tours they manage. In this context, it is aimed at determining whether tourist guides' perceptions of the quality of work life have an impact on their perceptions of responsible tourism. For this purpose, first a conceptual framework was developed, and then data from the study were collected from 405 tourist guides with face-to-face surveys that contained the Work-Related Quality of Life Scale (WRQoL) and the Scale of Responsible Tourism (SRT). The study’s data were analyzed with a statistical package program and discussed in terms of descriptive and inferential statistics. As a result of the analysis, it has been determined that there is a significant relationship between the perceptions of quality of work life and the perceptions of responsible tourism of tourist guides. In addition, with the regression analysis, it was seen that quality of work life perceptions positively affected the responsible tourism perceptions of tourist guides.
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Alsiehemy, Ali. "Events-Based Service Quality and Tourism Sustainability: The Mediating and Moderating Role of Value-Based Tourist Behavior." Sustainability 15, no. 21 (October 26, 2023): 15303. http://dx.doi.org/10.3390/su152115303.
Анотація:
The tourism industry thrives on a multifaceted nexus among service quality, tourist satisfaction, delight, and sustainability. In particular, the tourism industry in Saudi Arabia brings prosperity and economic support by organizing cultural festivals and events in Riyadh. Therefore, this study investigates the direct effects of service quality on tourist satisfaction, delight, and sustainability. Additionally, this study also examines the mediating role of tourist satisfaction and delight on the one hand and the moderating role of trip experience and value. Employing a quantitative research approach, this study used a structured survey questionnaire to collect data from 430 international tourists who visited festivals and events in Riyadh, Saudi Arabia. Using Smart PLS, SEM was used to test the hypotheses. The findings revealed a strong positive effect of service quality on tourist satisfaction and delight and, in turn, on tourism sustainability. Tourist satisfaction and delight mediate the relationship between service quality and tourism sustainability. This study further established significant moderating effects between trip value and service quality on tourist delight. Accordingly, the tourism industry should prioritize high service quality as it significantly influences tourist perceptions and sustainable outcomes. Additionally, trip experiences and higher service quality lead to higher tourist satisfaction and delight. Furthermore, while not directly determining satisfaction, perceived value plays a pivotal role in strengthening tourist delight when combined with top-tier service quality.
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Pujiastuti, Eny Endah. "PENGARUH KUALITAS LAYANAN DAN MEMORABLE TOURISM EXPERIENCE TERHADAP KEPUASAN SERTA LOYALITAS WISATAWAN PADA KONDISI MENUJU NEW NORMAL." Business UHO: Jurnal Administrasi Bisnis 7, no. 2 (December 29, 2022): 269. http://dx.doi.org/10.52423/bujab.v7i2.28969.
Анотація:
Currently, the government and destination managers are trying to recover from the crisis caused by the covid 19 pandemic. One of the ways to do this is through communication or promotion through digital marketing in order to generate and increase tourist demand. Therefore, the formulation of the problem as well as the purpose of this study is to analyze and prove: (1) the significant influence of service quality on tourist satisfaction. (2) significant influence of memorable tourism experience on tourist satisfaction, (3) significant influence of service quality on tourist loyalty, (4) significant influence of memorable tourism experience on tourist loyalty. (5) significant influence of tourist satisfaction on tourist loyalty, (6). Significant effect of service quality on tourist loyalty through Tourist Satisfaction. (7). Significant influence of memorable tourism experience on tourist loyalty through Tourist Satisfaction. The research was conducted in the tourist destination of Sarangan Lake, Magetan, East Java. The sample criteria used are tourists who have visited at least 2 times (twice). Data collection using google form. In this study, 129 effective questionnaires were collected which will then be processed using Structural Equating Modeling (SEM) which is operated using the AMOS application. This study concludes that (1) service quality has a significant effect on tourist satisfaction. (2) memorable tourism experience has a significant effect on tourist satisfaction, (3) service quality has a significant influence on tourist loyalty, (4) memorable tourism experience has a significant influence on tourist loyalty. (5) tourist satisfaction has a significant effect on tourist loyalty, (6). service quality has a significant effect on tourist loyalty through tourist satisfaction. (7). memorable tourism experience has a significant influence on tourist loyalty through tourist satisfaction
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Castillo Canalejo, Ana Ma, and Juan Antonio Jimber del Río. "Quality, satisfaction and loyalty indices." Journal of Place Management and Development 11, no. 4 (October 8, 2018): 428–46. http://dx.doi.org/10.1108/jpmd-05-2017-0040.
Анотація:
Purpose The main purpose of this research was to develop a universal model to evaluate the perceived value of tourism services and satisfaction with, and loyalty to, destinations from the consumers’ perspective and demonstrated the model’s applicability in this context. Design/methodology/approach Using the structural equation model, cause and effect relationships were identified between the proposed model’s constructs, and indices of quality, satisfaction and loyalty among tourists were estimated. This system was applied to a large set of data collected with a structured questionnaire distributed to tourists visiting the city of Seville through a non-probabilistic sampling by intentional quotas method. In total, 922 valid surveys were obtained. Findings The indices show that tourists who visit Seville report a high level of loyalty to, and satisfaction with, this place because of the perceived quality of a variety of services. It is observed that the perceived quality index is much higher (17.95 per cent) than the expected quality index, so the quality of the service received by the tourist during his/her visit to Seville is described as excellent. Research limitations/implications Regarding this study’s limitations, other variables could have been included that influence tourist satisfaction, such as the climate, the effect of advertising medium, the prices and the emotional components. In addition, surveying tourists’ expectations before their visit is virtually impossible, as is surveying the same tourists again about their perceived value and satisfaction after their visit. Future lines of research could focus on the intersection of information between tourism offer and demand, providing information about an appropriate balance in specific markets. The proposed model can also be applied to other tourism places that are similar to Seville’s tourism offer, allowing useful comparisons and identification of critical points and ways to improve customer satisfaction continuously. Practical implications By establishing indices of expected and perceived quality and satisfaction and loyalty among tourists, tourism authorities and different economic agents involved in this sector can receive objective information about the results and quality of tourism services. Tourism managers, thus, can set objectives for improvements and competitiveness, as well as building and maintaining customer loyalty. At the same time, these indices allow comparisons with other organisations and places. By facilitating greater transparency in the measurement of quality and satisfaction, service providers connected to tourism can create a platform on which to articulate clearly their contributions to interested parties and local communities. Social implications These results constitute strategies and findings that any tourism place has to consider in the planning and development of its products. Therefore the model can help to encourage a long-term market perspective among tourism sector regulators, investors and agencies. With the information obtained with this model, areas needing improvement can be identified and the appropriate procedures can be put into practice to improve the tourism offer, adjusting it to meet travellers’ needs according to their motivations to travel to the destination. Residents also can benefit from these measures, as their quality of life will improve through upgrades of the city’s tourism facilities. Originality/value The unique contribution of the present study lies in how the indices or indicators of quality of, satisfaction with and loyalty to destinations among tourists are easily measured by applying structural equation modelling. A new approach to measure satisfaction, loyalty and quality is used based on a scale from 0 to 100, and the index results are very useful for comparing different tourist places.
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Ульяниченко, Людмила, Lyudmila Ulyanichenko, Владимир Минаев, Vladimir Minaev, Евгений Цыщук, and Evgeniy Tsyshchuk. "Evaluation of tourist resources and tourism infrastructure quality in municipalities." Universities for Tourism and Service Association Bulletin 9, no. 3 (August 28, 2015): 4–13. http://dx.doi.org/10.12737/12524.
Анотація:
The article examines the questions of informational and methodological support of the assessment procedures and analysis of the benefits and risks of tourism development at the municipal level. The information, obtained by expert, is described. It includes monuments; farms and estates; religious sites – churches, temples, cathedrals and monasteries; memorial sites and places of military glory; objects of natural reserve Fund (NRF); beach areas and places of recreation; hunting and fishing sites; museums, museums-reserves, exhibition halls; industrial, agricultural enterprises and organisations that have already become the objects to show or have the potential to become; folk arts and crafts. Assessment objectives of tourism infrastructure in the settlements are associated with the analysis of the state of accommodation facilities, catering, entertainment and Park recreation areas. The method for the quantitative evaluation of the attractiveness of tourism resources and the quality of the tourist infrastructure of municipalities on the basis of expert procedures is described. The technique is approved on the settlements of the Klin district. Quantitative indicators of comprehensive assessment of the attractiveness of tourism resources and the quality of tourist infrastructure are introduced and experimentally approved, as well as indicators of settlements on these characteristics are generalized. The results of the ranking of settlements in the district are described on summary measures. There are proved two possible strategies for development of tourism in the region: extensive, according to which resources are directed towards the development of tourism in accordance with the obtained grades that will allow to achieve a relatively quick economic effect with respect to the settlements with higher grade, however, will slow the development of tourism in settlements with low grades; system – in accordance with existing territorial differences in the distribution of tourist resources and tourist infrastructure zoning district is realized to strengthen the weak areas at the expense of well-developed tourist areas.
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KOZLOV, Dmitry Aleksandrovich. "Current State and Prospects of Russian Outbound Tourism." Journal of Environmental Management and Tourism 9, no. 6 (February 4, 2019): 1263. http://dx.doi.org/10.14505//jemt.9.6(30).16.
Анотація:
The main aim of this paper is to analyze the Russian outbound tourism flow: problems of Russian tourist market, causes and consequences of repeated crisises. According to key findings, Russian tourist market is influenced by several factors. Developed equation of multiple variable regression model indicates that the main factors are wage of Russian’s converted in Euro and gross domestic product per capita. Regression model has great quality parameters and may be used to predict future condition of Russian outbound tourism. Russian Government makes all efforts to reorient own population to domestic tourism cutting off access to the rich world heritage. The decline in real incomes, the lack of regulation of tourist activities, the shortcomings of legislation, the lack of responsibility to customers are led to the decreasing of Russian outbound and domestic tourisms.
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Muhamad and Dicky Sopjan. "Religious, Cultural, and Artistic Tourism in Sustainable Tourism." Formosa Journal of Multidisciplinary Research 1, no. 1 (May 21, 2022): 13–28. http://dx.doi.org/10.55927/fjmr.v1i1.411.
Анотація:
The main purpose of this study is to assess the existence of a diversity of religious, cultural, arts tourism and tourist destinations into sustainable tourism products with the criteria of tourism protection, the arts and culture of the local community in a directed and integrated manner in order to realize certain goals dynamically and selectively. Religious, artistic, and cultural tourism have criteria with an assessment of the level of importance and level of quality based on indicators and supporting evidence that forms the criteria. The study method is carried out through qualitative descriptive by revealing events or facts, circumstances, phenomena, variables and circumstances that occur in tourist destinations to make descriptions, descriptions, systematically, factually and accurately regarding facts, characteristics and relationships between phenomena that occur. destinations by level of importance and level of quality. The results of the discussion on management in destinations related to indicators: a) religious, artistic, cultural and natural sites tourism b) religion, culture, and the arts of local communities, c) historic buildings d) rural landscapes, have value at the level of importance and a high level of quality as a product sustainable tourism in Magelang district. Cultural and artistic tourism landscapes have a high level of importance and quality in Magelang Regency as a sustainable tourism product.
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Mukherjee, Srabanti, Atanu Adhikari, and Biplab Datta. "Quality of tourism destination – a scale development." Journal of Indian Business Research 10, no. 1 (March 19, 2018): 70–100. http://dx.doi.org/10.1108/jibr-07-2017-0104.
Анотація:
Purpose The tourism literature has focused only on destination branding; nonetheless, measuring the quality of a destination from the tourism point of view has been overlooked, especially in the context of the emerging markets. This paper aims to focus on developing a scale measuring the overall quality of the tourist destinations. Design/methodology/approach With the help of extensive review of the literature, the study identified the key variables for measuring the quality of tourism destination in emerging markets. Thereafter, to determine the factor structure (purification stage) and assess the stability of the factor structure (validation stage), confirmatory factor analysis (CFA) has been conducted. A second-order CFA has been conducted to analyse the factor structure stability of the broad dimensions, namely, the quality of service, the quality of destination features and the quality of experience. Findings This research shows that the quality of tourism can be determined not only by the quality of destination features but also by the quality of service and the quality of experience one perceives from a destination. Together, these three dimensions and their various sub-dimensions form a valid scale to measure the overall quality of a tourist destination. Practical implications This study provides marketing managers an idea of the dimensions that affect tourist destination quality. They can now align the dimensions measuring destination quality with the destinations that they are marketing to tourists. This can add to the competitive advantage of any place brand. Originality/value This study has developed three distinct measurement scales for quality of experience, quality of destination feature and quality of services and validated the same with adequate data following appropriate scale development procedure. Through empirical research, the authors have integrated these three dimensions as the constructs for measuring the overall quality of tourist destinations. Hence, as a pioneering attempt, the authors have developed a scale to measure the quality of tourist destinations.
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Šušić, Vukašin, and Jovica Mojić. "Congress Tourism As A Market Niche Of Business Tourism." Economic Themes 52, no. 4 (December 1, 2014): 513–30. http://dx.doi.org/10.1515/ethemes-2014-0031.
Анотація:
AbstractCongress tourism is a highly lucrative segment of the tourist offer, which usually happens outside the tourist season. The development of congress tourism requires the existence of high-quality congress tourism offer that will meet the needs of the participants and organizers of the conference. Participants in congresses are demanding guests, but also capable of payment, but they need to ensure all necessary preconditions for quality work, but also to adequately have free time. In this regard, the fundamental role of congress tourism is to promote tourism with well-organized system of promotional activities, continuing education, personnel, market research, application of quality standards etc. Congress tourism, and all the facilities are very important in the future tourism development in Serbia, especially when it comes to large gatherings that generate significant revenue. The aim of this paper is to analyze the main characteristics of congress tourism market in the world and Serbia, which has all the requirements to become a leading destination of this form of tourism in Southeastern Europe.
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Liu, Bo, and Pingfan Pi. "Research on the High-quality Development Path of Tourism in the Guangdong-Hong Kong-Macao Greater Bay Area under the Background of Cultural and Tourism Integration: The Mediating Effect of Tourist Satisfaction." Advances in Education, Humanities and Social Science Research 5, no. 1 (April 25, 2023): 173. http://dx.doi.org/10.56028/aehssr.5.1.173.2023.
Анотація:
This paper aims to study how the tourism industry in the Guangdong-Hong Kong-Macao Greater Bay Area can achieve high-quality development under the background of cultural and tourism integration. As one of the regions with the highest degree of openness and the strongest economic vitality in China, the development of the cultural tourism industry in the Guangdong-Hong Kong-Macao Greater Bay Area has always been favored by national policies and markets. Guangdong, Hong Kong, and Macao have a long history and culture, intensive tourism resources, superior geographical location, and excellent infrastructure. However, they still need help with problems such as insufficient integration of cultural and tourism industries, serious homogenization of tourism products, and backward digital talent training models. Therefore, this paper analyzes the correlation between tourism experience, tourist satisfaction, and recommendation intention, and the mediating effect of tourist satisfaction through empirical research, and concludes that the quality of tourism experience can significantly affect tourists' post-trip recommendation intention and can also indirectly affect recommendation intention through tourist satisfaction. Finally, this paper proposes establishing a cultural community, strengthening collaborative exchanges among the three places, breaking the homogenization of tourism products, innovating the tourism digital talent training model, and paying attention to the changes in tourists' needs. By improving the quality of the tourism experience and enhancing tourist satisfaction, we will achieve high-quality and healthy tourism development in the Guangdong-Hong Kong-Macao Greater Bay Area.
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TAHIRI, Alberta, Idriz KOVAÇI, and Avni KRASNIQI. "Education in Function of Tourist Products." Journal of Environmental Management and Tourism 12, no. 3 (June 6, 2021): 855. http://dx.doi.org/10.14505//jemt.v12.3(51).25.
Анотація:
In the contemporary conditions of tourism activity, tourism enterprises pay special attention to the quality of tourism production, but the dynamic development of living standards, computerized society, new computer technologies, globalization, and others, where tourism requirements and motives may change. The quality of tourism production has a different concept from that of other economic activities. Quality service in the tourism sector means meeting the requirements of the guest - tourist. In the modern conditions of tourism activity, tourism companies pay special attention and care to the quality of tourism production, but here lies the key to the success of any tourism entity, a constant effort to compete in the increasingly fierce tourism market. The need to have the highest quality tourism production forces tourism enterprises to change the managerial concept and use new techniques, putting at the center of their activities the quality of tourism production and service. The purpose of this paper is to study the impact of education on the quality of tourism products, special focus on their meaning, to formulate better strategies in quality improvement as a key element in tourism development, evaluation of tourism products and resources, and in the first place the cultural and historical ones that each particular region has at its disposal as a whole with its own tourist offer. Looking at the different geographical regions we conclude that they have their own peculiarities and different levels of tradition and level of approach to the organization of the tourism branch. But the country can on a strong foundation build the advantages and the identity of the tourism product in high quality forms and content, a product which will be competitive and complementary to the offer of the respective countries.
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Sugiama, Aceng Gima, Husna Candranurani Oktavia, and Monik Karlina. "The Effect of Tourism Infrastructure Asset Quality on Tourist Satisfaction: A Case on Forest Tourism in Tasikmalaya Regency." International Journal of Applied Sciences in Tourism and Events 6, no. 1 (June 30, 2022): 65–71. http://dx.doi.org/10.31940/ijaste.v6i1.65-71.
Анотація:
This study aims to determine the effect of the quality of tourism infrastructure assets on tourist satisfaction on forest tourism in Tasikmalaya Regency including the quality of accommodation, quality of accessibility and quality of amenities. The research population is tourists who have visited the Batu Hanoman Waterfall, Batu Blek Waterfall, Candung Waterfall, and Ciparay Waterfall in Tasikmalaya Regency with a sample size of 336 respondents, applying a purposive sample. The data is processed using the Structural Equation Model (SEM). The results of this study indicate that the quality of accommodation, the quality of accessibility and the quality of amenities have a positive effect on tourist satisfaction. This means that tourism infrastructure assets, both quality of accommodation, quality of accessibility and quality of amenities can increase satisfaction for tourists. In total, the quality of amenities has the greatest influence on tourist satisfaction, followed by the quality of accessibility and quality of accommodation. Studies prove that efforts to increase tourist satisfaction can be done by improving the quality of accommodation, quality of accessibility, and quality of amenities.
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Natasya Grecoria Jaro Br Ginting, Trenggono Trenggono, Nilamtoro Ayungga Dewi, and Nogiya Cindy Andani. "The Influence Of Tourist Motivation And The Quality Of Special Interest Tourism On Tourist Satisfaction For Live-In Tour Packages In Lerep Tourist Village." INTERNATIONAL CONFERENCE ON DIGITAL ADVANCE TOURISM, MANAGEMENT AND TECHNOLOGY 1, no. 2 (December 31, 2023): 321–34. http://dx.doi.org/10.56910/ictmt.v1i2.46.
Анотація:
The purpose of this research is to explain the influence of tourist motivation and the quality of special interest tourism on tourist satisfaction in live-in tour packages in Lerep tourist village. This research uses quantitative methods. The population in this study were live-in tourists in the Lerep Tourism Village whose population was known to be 240 tourists from January – June 2023, then calculated using the Slovin formula result in 70 respondents are needed as research samples. The sampling technique is accidental sampling. The results show that Tourist Motivation and the Quality of Special Interest Tourism partially and simultaneously have a significant effect on Tourist Satisfaction for Live-in tour Packages in Lerep Tourism Village, where the Quality of Special Interest Tourism is the dominant factor for tourists in increasing Tourist Satisfaction, compared to Tourist Motivation. From the results of calculating the coefficient of determination, the two independent variables contributed high influence of 60.2%.
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Arya Astina, Made, and Ketut Muliadiasa. "KAJIAN PRODUK WISATA BAHARI PANTAI TANJUNG BENOA." Jurnal Ilmiah Hospitality Management 8, no. 2 (June 30, 2018): 11–22. http://dx.doi.org/10.22334/jihm.v8i2.133.
Анотація:
This study aims to identify the quality of marine tourism products which are limited to indicators of Attractions, Accessibility, Amenities, and Ancilary on Tanjung Benoa marine tourism destinations, knowing the socio-demographic conditions of tourists who come to Tanjung Benoa marine tourism destinations, as well as contributing marine tourism development strategies in Tanjung Benoa. Based on the purpose of this study, several theories, concepts and literature studies referred to this study include the concept of tourism, marine tourism, product quality (tourist attraction), product development. Meanwhile, the research method that used in this study was descriptive analysis about the conditions of Attractions, Accessibility, Amenities, and Ancilary in marine tourism on the Tanjung Benoa beach. Direct observation and distribution of questionnaire for the tourists in the Tanjung Benoa area was carried out to directly assess the object of research at this location. The analysis of secondary data consist of the number and condition of facilities and infrastructure assessed from the perception of tourists. As the result of the problem formulation in this study, it could be obtained the data or information about the condition of attraction quality, amenities and activities in Tanjung Tanjung Benoa marine tourism, and contributes to the development strategy of the tourism area. The results of this study could be used to develop marine tourism in the Tanjung Benoa tourist area which is expected to be a quality and sustainable marine tourism area. Keywords: Marine Tourism, Quality of tourist attraction, Development potential
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Anggia Ramadhan, Ahmad Fadlan, and Nurul Nabila Utami. "THE FACTORS OF NATURAL TOURISTS FOR BATU KATAK IN BATUJONGJONG VILLAGE, BAHOROK, DISTRICT IN LANGKAT REGENCY." Proceeding of The International Conference on Economics and Business 1, no. 1 (April 26, 2022): 103–11. http://dx.doi.org/10.55606/iceb.v1i1.188.
Анотація:
This study aims to determine and analyze the influence of tourism promotion, tourist attractions, tourist facilities, accessibility, service quality, accommodation, tourist age, and tourist income in Batu Katak Tourism Object, Batujonjong Village, Bahorok District, Langkat Regency. This study used primary data collected to see the classification of tourist visit levels using a sample of 90 visitors to tourist attractions, using the Confirmatory Factor Analysis (CFA) analysis method and then using Multiple Linear Regression. The results of the study showed that of the 8 variables analyzed using a factor analysis model that affects the level of tourist visits to Batu Katak, only 3 factors affect the level of tourist visits, namely tourism promotion, service quality, and tourist income. Based on the results of multiple linear regression analysis, it shows that tourism promotion and service quality have an effect and are signed on the factors of Batu Katak tourism visitation rates, while tourist income has an effect and is not significant on the level of tourist visits to Batu Katak Batujongjong Village, Bahorok District, Langkat Regency.
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Yacob, Syahmardi, Erida Erida, and Ade Perdana Siregar. "The loyalty of rural tourism destination." International Journal of Research in Business and Social Science (2147- 4478) 10, no. 7 (November 7, 2021): 257–65. http://dx.doi.org/10.20525/ijrbs.v10i7.1404.
Анотація:
The tourism sector is currently developing rapidly, thereby aiding in the significant boost of Indonesia's economy. Tourist villages are among the natural tourism product portfolios provided to tourists, which the government adequately develops to become a new and attractive alternative tourist destination. For the short term, this research examines the loyalty of tourist village destinations as a perspective destination quality, satisfaction, and intentions of practice in Kerinci Regency, Jambi Province. In the long term, it is expected to increase tourist village destinations' loyalty in Jambi Province. This research was carried out in three selected villages, namely Lempur, Pendung Talang Genting, and Jernih Jaya, Kerinci Regency, Jambi Province. The findings and discussion concluded that tourist satisfaction influences tourist destination loyalty and behavioral intention. Meanwhile, the perceptions of the quality of tourism destinations influence tourists' loyalty and urge to return to the village. Tourism satisfaction also affects the loyalty of tourist village destinations. However, its perception in terms of quality can influence tourist loyalty.
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Seran, Agustinus Nahak, Domingas R. da C. Ximenes, Margaretta Evy M. D. Da Silva, and Estanislau De Sousa Saldanha. "The Impact of Tourist Experience Quality and Involvement on Tourist Recommendation Intention: Evidence From Ramelau Mountain as Tourist Destination in Timor-Leste." Timor Leste Journal of Business and Management 3 (September 30, 2021): 24–31. http://dx.doi.org/10.51703/bm.v3i1.39.
Анотація:
This study aims to test a model linking tourist experience quality, involvement and recommendation intention. The data was collected from 397 tourists as respondents used a five scale likert questionnaires, and SMART-PLS 3.1 was used for data analysis. The result of this research showed that tourist experience quality and involvement positively and significantly influenced on tourist recommendation intention. This study enriches the empirical debates on tourist experience quality, involvement and recommendation intention in emergent tourist destination. Study also provides insight description to the government and tourism industry to improve Ramelau Mountain as tourism destination by providing memorable experience quality and tourism engagement to enhance tourists to revisit and recommend to the other potential tourists to visit Ramelau Mountain.
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Novitaningtyas, Ivo, Dian Marlina Verawati, and Andhatu Achsa. "Examining a model of tourist loyalty in homestay tourism village balkondes Borobudur area in the new normal period." Jurnal Manajemen dan Pemasaran Jasa 14, no. 2 (December 9, 2021): 179–96. http://dx.doi.org/10.25105/jmpj.v14i2.9083.
Анотація:
Tourism business is affected by Pandemic Covid-19. Tourist loyalty was proven as an important key for the recovery of tourism business, including homestays in tourism villages. Therefore, this study aims to examine the model of tourist loyalty in homestays tourism village Balkondes Borobudur area in the new normal period. The quantitative study was conducted by developing a questionnaire to get primary data from 100 respondents who have stayed in a homestay tourism village Balkondes Borobudur area in the new normal period more than once as samples. Data were analyzed by Structural Equation Model (SEM) with AMOS, and Sobel Test to examine the mediation effect. The results show that service quality and image has a positive and significant effect on tourist satisfaction, tourist trust, and tourist loyalty. Moreover, tourist satisfaction and tourist trust proved that these variables mediate the relationship between service quality and tourist loyalty, and between image and tourist loyalty. The results have implications for the homestay tourism village manager to improve the quality of services based on health protocols and CHSE, communicate a positive image to guests through a marketing communication mix, to increase guest satisfaction and trust. Thus, it is hoped that the guests who have stayed will become loyal guests so that the business can survive and be sustainable. This study extends the literature related to the implementation of the tourist loyalty model in the hospitality and tourism industry, especially homestays in tourism villages.
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Rahmawati, Rahmawati, Tetra Hidayati, and Gusti Noorlitaria Achmad. "Experience Quality as the Key to Successful Halal Tourism Development." Tourism and Sustainable Development Review 3, no. 1 (March 29, 2022): 1–19. http://dx.doi.org/10.31098/tsdr.v3i1.57.
Анотація:
Lombok has become Indonesia’s mainstay halal tourist destination; they proved Lombok won the highest score in the GMTI and IMTI surveys. The label as the best halal tourist destination must be a competitive advantage that can attract Muslim tourists to visit Lombok. This study seeks to explain the effect of the variables Halal Tourism Index, Tourist Satisfaction, Tourist Experience Quality on Revisit Intention. This study took domestic Muslim tourist respondents aged between 17 to 60 years who had visited Lombok in the last 3 years. With 87 respondents, it processed the data using PLS-SEM. We know the results of the hypothesis test that the Halal tourism index has no effect on tourist satisfaction and revisit intention; the Halal tourism index has a significant effect on Tourist Experience quality. While the Tourist Experience quality variable has a significant effect on tourist satisfaction and revisit intention, and tourist satisfaction influences revisit intention. The limitation of this research is that respondents are not evenly distributed to all regions of Indonesia, and the number is only 87 respondents. This study revealed that the key factor in making domestic Muslim tourists satisfied and intend to visit Lombok is Experience quality.
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Макеева, Дина, and Dina Makeeva. "Establishing a national tourist service quality framework: Spain’s experience." Services in Russia and abroad 8, no. 2 (April 21, 2014): 64–71. http://dx.doi.org/10.12737/3587.
Анотація:
With governments and entrepreneurs worldwide facing the pressing issue of raising the competitiveness of their respective states in the global tourist market, tourism has been treated as a largely prioritized sector of economy in the past few years. The globally experienced resource shortage, agricultural output precariousness, the lack of industrial growth have turned the attention of the authorities to the development potential of tourism as a sector of economy. However, tourists today are notably different from their counterparts of a few decades ago. Competition in the tourism sector is escalating not only on the company-against-company scale, but on a state-against-state, or even, continent-against-continent scale. At present, a key competitive advantage that encourages the tourist inflow is the tourist service quality, and a great number of European governments are currently focusing their attention on ensuring quality tourist service provision. The article considers Spain’s experience in establishing a tourist service quality framework, which has significantly contributed to the country’s status of a global tourist industry leader in terms of the level of tourist industry development and the revenue from this sector of state economy.
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HARYANI, Dwi Septi, Octojaya ABRIYOSO, and Sri KURNIA. "Study of the Effects of Marketing Mix and Service Quality on Tourists’ Decisions." Journal of Environmental Management and Tourism 13, no. 2 (March 31, 2022): 486. http://dx.doi.org/10.14505/jemt.v13.2(58).18.
Анотація:
Indonesia has some types of attractive tourism in various areas captivating tourists’ interest. However, from 2016 to 2020, the number of tourists visiting tourist destinations decreased since the tourism products offered did not meet the tourists’ expectations and desires, the minimum distribution of tourism products provided, lacking promotion made to the tourists, and the people involved in the tourism industry did not perform optimum services to the tourists. Another problem was the minimum information of the culture, or local culture of an area, tourism products, distribution services, tourism destination promotion, and the characteristics of local society causing tourists reluctant to visit some areas they did not know. This research employed descriptive quantitative based on survey method through path analysis using SPSS 22. The population of this study included 120 million local tourists who would visit various areas in Indonesia in 2020. By accidental sampling technique, 100 people were taken as the samples. The research results based on the partial hypothesis stated that the variables of tourism products offered, tourism product distribution services, and people had a positive and significant effect on the quality of tourism service, and these three variables influenced tourists’ decisions to visit some areas in Indonesia. Simultaneously, the variables of tourism products, tourism product distribution services, tourism product promotion, and people had a positive and significant effect on the tourists’ decisions to visit several tourist destinations in Indonesia through the variable of the quality of tourism services that have been provided.
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Кривошеева, Татьяна, and Tatiana Krivosheeva. "Organizational and quality parameters of the regional tourism marketing (on the example of Yaroslavl region)." Services in Russia and abroad 8, no. 8 (December 15, 2014): 98–107. http://dx.doi.org/10.12737/8252.
Анотація:
The article highlights the background and process conditions for the development of tourism in the Yaroslavl region. Identified are progressive and stagnation tendencies in the field of study on the basis of statistical data and generalization of secondary information. This gives an idea about the organizational and qualitative parameters of the regional tourism market. To optimize the process of formation of perspective, competitive tourism products of Yaroslavl region are defined research directions that will: identify target groups of consumers in accordance with the geography of tourist arrivals; clarify specializations in order to modernize the traditional tourist products of Yaroslavl region and determine the prospects for diversification of supply on the basis of existing tourist resources; create an hierarchy of priority types of tourism, taking into account trends in the development of global tourism trends in the development of domestic tourism in Russia as a whole in order to build prospects to enter the market with a fundamentally new to the Yaroslavl region tourist product management and infrastructure changes in the medium term. Monitoring of organizational and quality parameters is proposed as a basis for improving the process of strategic and tactical management of a collection of regional tourism products to ensure their competitiveness in the domestic and international markets.