Готові списки джерел за темами / Online content moderation

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Добірка наукової літератури з теми "Online content moderation"

Автор: Grafiati

Опубліковано: 22 лютого 2025

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Статті в журналах з теми "Online content moderation"

Jhaver, Shagun, Sucheta Ghoshal, Amy Bruckman, and Eric Gilbert. "Online Harassment and Content Moderation." ACM Transactions on Computer-Human Interaction 25, no. 2 (April 26, 2018): 1–33. http://dx.doi.org/10.1145/3185593.

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Goldman, Eric. "Content Moderation Remedies." Michigan Technology Law Review, no. 28.1 (2021): 1. http://dx.doi.org/10.36645/mtlr.28.1.content.

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Анотація:

This Article addresses a critical but underexplored aspect of content moderation: if a user’s online content or actions violate an Internet service’s rules, what should happen next? The longstanding expectation is that Internet services should remove violative content or accounts from their services as quickly as possible, and many laws mandate that result. However, Internet services have a wide range of other options—what I call “remedies”—they can use to redress content or accounts that violate the applicable rules. This Article describes dozens of remedies that Internet services have actually imposed. It then provides a normative framework to help Internet services and regulators navigate these remedial options to address the many difficult tradeoffs involved in content moderation. By moving past the binary remove-or-not remedy framework that dominates the current discourse about content moderation, this Article helps to improve the efficacy of content moderation, promote free expression, promote competition among Internet services, and improve Internet services’ community-building functions.

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Vlachopoulos, Panos. "Reconsidering the role of online tutors in asynchronous online discussions." Proceedings of the International Conference on Networked Learning 6 (May 5, 2008): 401–8. http://dx.doi.org/10.54337/nlc.v6.9341.

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A number of publications in the field of e-learning highlight the importance of the “moderator's” approach to developing students’ online learning. They identify that the major challenges for online teachers arise from the diversity of roles which moderators are required to undertake. However, little is reported about the roles e-moderators actually adopt in different learning contexts, and how these range between ‘teaching’ and ‘facilitating’. This research focused on the ways in which several different e-moderators in higher education approached the online learning with students. Four case studies were carried out in two research settings of blended learning, which involved fully online sessions. The first three case studies, as part of the first research setting, offered an insight into the moderation practices of a novice moderator and two guest expert moderators and the reaction of seventeen students to these moderation practices. The fourth one explored in a different research setting the moderation of a group of twenty five students by a moderator, who was the face-to-face lecturer of the same group of students. A grounded theory approach was used to analyse and interpret the data. This generated a comparative insight into diverse moderation practices, and the consequent actions and reactions of e-moderators and students. The study found that there were pre-established relationships between the various actors involved in the discussions, which directly influenced how moderators intervened, and how students reacted. Distinct differences were identified in the ways individual moderators decided when and how to intervene. This resulted in a learner or teacher centred approach with a concentration on process or content. One of the main aspects of the moderation practice was therefore identified as ‘the dichotomy of moderation’, which is discussed in this paper.

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De Gregorio, Giovanni. "Democratising online content moderation: A constitutional framework." Computer Law & Security Review 36 (April 2020): 105374. http://dx.doi.org/10.1016/j.clsr.2019.105374.

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Hartmann, Ivar A. "A new framework for online content moderation." Computer Law & Security Review 36 (April 2020): 105376. http://dx.doi.org/10.1016/j.clsr.2019.105376.

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Li, Hanlin, Brent Hecht, and Stevie Chancellor. "All That’s Happening behind the Scenes: Putting the Spotlight on Volunteer Moderator Labor in Reddit." Proceedings of the International AAAI Conference on Web and Social Media 16 (May 31, 2022): 584–95. http://dx.doi.org/10.1609/icwsm.v16i1.19317.

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Анотація:

Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit favor revenue generation and user engagement, moderators are under-supported to manage the expansion of online communities. To preserve these online communities, developers and researchers of social platforms must account for and support as much of this labor as possible. In this paper, we quantitatively characterize the publicly visible and invisible actions taken by moderators on Reddit, using a unique dataset of private moderator logs for 126 subreddits and over 900 moderators. Our analysis of this dataset reveals the heterogeneity of moderation work across both communities and moderators. Moreover, we find that analyzing only visible work – the dominant way that moderation work has been studied thus far – drastically underestimates the amount of human moderation labor on a subreddit. We discuss the implications of our results on content moderation research and social platforms.

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B, Ravinarayana. "Semantic Conversational Content Moderation." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 04 (April 5, 2024): 1–5. http://dx.doi.org/10.55041/ijsrem30161.

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Анотація:

In today's digital environment, social media platforms have become an integral part of our daily lives, facilitating global communication, knowledge sharing and community building. However, these platforms are increasingly vulnerable to the spread of offensive and toxic content, including misinformation, harassment and hate speech. Such content poses a significant threat to the safety and well-being of Internet users. In response to this immediate problem, we set out to develop an AI-based conversation moderation service aimed at effectively detecting and removing offensive or semantically toxic information in real time. Our solutions strive to make the internet safer and more user-friendly, thereby promoting a more positive and inclusive online environment. Key Words: Natural Language Processing(NLP), Moderation, Semantic Analysis, Mistral.

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Saputra, Rian, M. Zaid M Zaid, and Silaas Oghenemaro Emovwodo. "The Court Online Content Moderation: A Constitutional Framework." Journal of Human Rights, Culture and Legal System 2, no. 3 (December 1, 2022): 139–48. http://dx.doi.org/10.53955/jhcls.v2i3.54.

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This study aims to see and describe the practice of electronic justice in Indonesia based on the digital constitutionalism approach; as a concept that tends to be new, Digital Constitutionalism in its development also accommodates the due process online in scientific discourse. This research is normative legal research using a statutory and conceptual approach. Based on the research results, it is known that the practice of electronic justice in Indonesia still uses procedural law guidelines, which are conventional procedural law and internal judicial regulations. In contrast, the development of electronic justice that utilizes technological advances is insufficient to use conventional procedural law in its implementation because it is annulled. It has not been oriented to the protection of Human Rights as conceptualized in the Digital Constitutionalism discourse, which includes due process online. So the regulation of electronic justice in the future must be based on Digital Constitutionalism, which includes knowing the due process online by prioritizing the protection of human rights in a virtual scope from the provider of electronic judicial technology facilities.

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Frey, Seth, Maarten W. Bos, and Robert W. Sumner. "Can you moderate an unreadable message? 'Blind' content moderation via human computation." Human Computation 4, no. 1 (July 1, 2017): 78–106. http://dx.doi.org/10.15346/hc.v4i1.83.

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Анотація:

User-generated content (UGC) is fundamental to online social engagement, but eliciting and managing it come with many challenges. The special features of UGC moderation highlight many of the general challenges of human computation in general. They also emphasize how moderation and privacy interact: people have rights to both privacy and safety online, but it is difficult to provide one without violating the other: scanning a user's inbox for potentially malicious messages seems to imply access to all safe ones as well. Are privacy and safety opposed, or is it possible in some circumstance to guarantee the safety of anonymous content without access to that content. We demonstrate that such "blind content moderation" is possible in certain domains. Additionally, the methods we introduce offer safety guarantees, an expressive content space, and require no human moderation load: they are safe, expressive, and scalable Though it may seem preposterous to try moderating UGC without human- or machine-level access to it, human computation makes blind moderation possible. We establish this existence claim by defining two very different human computational methods, behavioral thresholding and reverse correlation. Each leverages the statistical and behavioral properties of so-called "inappropriate content" in different decision settings to moderate UGC without access to a message's meaning or intention. The first, behavioral thresholding, is shown to generalize the well-known ESP game.

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Bastian, Reese D. "Content Moderation Issues Online: Section 230 Is Not to Blame." Student Articles Edition 8, no. 2 (February 2022): 42–71. http://dx.doi.org/10.37419/jpl.v8.i2.1.

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Анотація:

Section 230 of the Communications Decency Act (“Section 230”) is the glue that holds the Internet—as we know it today—together. Section 230 says, “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.” Simply put, Section 230 says that websites or platforms are not liable for content posted by third parties. There are many critics who attribute the maladies of the online world to Section 230. Section 230 presents issues such as over-moderation by Interactive Computer Service (“ICS”) providers that can go as far as to be considered censorship and under-moderation that leads to uncomely and even unsafe cyberspaces. Repealing or weakening Section 230 will not fix over-moderation—or even under-moderation—online but allowing and fostering competition in the tech sector will.

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Більше джерел

Дисертації з теми "Online content moderation"

Michalon, Barthélémy. "Framing, shaping, and maneuvering : exercising power in building online content regulation." Electronic Thesis or Diss., Paris, Institut d'études politiques, 2024. http://www.theses.fr/2024IEPP0019.

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Анотація:

J’utilise la méthode d’analyse qualitative des données et l’étude de cas multiples pour comprendre comment les autorités publiques, plates-formes de réseaux sociaux et organisations de la société civile exercent un pouvoir dans la construction de cadres réglementaires, et par là-même d’un système de gouvernance, en matière de modération des contenus en ligne. J’analyse l’exercice du pouvoir à travers trois études de cas, chacune sur une forme différente de régulation : le Code de conduite pour lutter contre les discours de haine illégaux en ligne (co-régulation), le Conseil de Surveillance (Oversight Board) de Meta (autorégulation) et la Loi sur les Services Numériques (Digital Services Act) (régulation législative). Ces cas m’ont d’abord permis de développer puis de démontrer la réplicabilité du modèle FSM, selon lequel les acteurs exercent le pouvoir de trois manières à différentes étapes du cycle de politique publique d’une régulation. Le cadrage (framing) influe sur les perceptions de la régulation et des acteurs impliqués. La formulation (shaping) porte sur le contenu de la régulation. Enfin, la manœuvre (maneuvering) joue sur sa pratique, principalement lors de sa mise en œuvre. L’analyse des dynamiques de pouvoir à travers ces trois types de régulation montre que la délégation sous contrôle est une caractéristique centrale de la gouvernance des contenus en ligne. L’acteur à l’origine de chaque initiative réglementaire – que ce soit une autorité publique ou une plate-forme – façonne la régulation de façon à impliquer activement d’autres acteurs dans la modération des contenus, tout en veillant à ce que cette délégation se maintienne dans les limites qu’il a définies
I used qualitative data analysis and the multiple case study method to understand how political, platform, and civil actors exercise power in building regulatory frameworks, and thus a governance system, for online content moderation. I analyzed the exercise of power through three case studies, each on a different form of regulation: the Code of conduct on countering illegal hate speech online (co-regulation), Meta’s Oversight Board (self-regulation) and the Digital Services Act (statutory regulation).These cases served to develop an analytical framework (the FSM model) and to successfully test its replicability. It is based on the idea that actors exercise power at different stages of a regulation’s policy process in at least one of three ways. Framing involves influencing perceptions about the regulation and the actors involved. Shaping consists of impacting the regulation’s content. Finally, maneuvering refers to affecting its practice, mostly during the implementation phase. The comprehensive analysis of power dynamics across three regulatory settings allowed me to highlight controlled delegation as a central feature in the governance of online content. Empirical evidence points to a pattern: the actor behind each regulatory initiative – be it a public authority or platform company – shaped the regulatory framework to actively engage other actors in content moderation, while ensuring that this delegation operated within the boundaries it had defined. My approach, grounded in the exercise of power, yielded insights into how delegating actors balanced empowering other agents with establishing boundaries and oversight mechanisms to retain control over their operations

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Quodling, Andrew P. "Social media governance: Platforms in conflict — the strategies of operators and the tactics of users." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/127473/2/__qut.edu.au_Documents_StaffHome_StaffGroupH%24_halla_Desktop_Andrew_Quodling_Thesis.pdf.

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Анотація:

This study is a close inspection of three cases of everyday political conflict and the ways these conflicts are negotiated on social media platforms. It examines users' struggles for freedoms of expression, identity, and safety; and reveals that whilst high-profile conflicts are useful for uncovering the machinations of platform governance, they provide a poor foundation for lasting reform. In response users are found to have developed shrewd, tactical opportunities to leverage the systems of social media platforms to supplant, and circumvent, inadequate reforms and agitate for better outcomes.

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Meyer, Stella. "Conspiracy theories and freedom of speech in the online sphere : An analysis of QAnon’s ban from Facebook and Twitter." Thesis, Uppsala universitet, Teologiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-455063.

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Анотація:

At the crossroads of law, conspiracy theory research and philosophy, this thesis investigates the permanent ban of QAnon from Facebook and Twitter, determining whether their deplatforming constitutes a violation of free speech. By first conducting a content analysis of free speech legislation in Germany and the US, it becomes evident that the matter needs to be approached from an ethical perspective rather than a legal one. To this end, I am testing an ethical framework suggested by Cíbik and Hardoš (2020). Based on the concept of ethical unreasonableness, the framework will be used to determine whether QAnon is harmful and its ban was justified. The case study consists of an in-depth analysis of QAnon’s evolution, distribution and core narratives in Germany and the US, followed by an examination of Facebook and Twitter’s justifications for deplatforming all QAnon assets. The ethical framework will then be applied to selected QAnon narratives based on their prevalence in the time from February 2020 to February 2021. It becomes clear that the ethical framework at hand needs to be adjusted and is unsuitable for everyday content moderation but should still be used by the social media companies for training purposes to improve decision making. The question of whether deplatforming QAnon was a violation of free speech is not easily answered as depending on the point of view it is or is not a violation of freedom of speech. Ultimately, big social media companies need to be redefined as to their role and responsibilities in today’s societies before any content moderation measures can be adequately examined.

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Fortes, André Teles. "ClarEvidência: O ónus da prova na moderação de conteúdos e a sustentabilidade de comunidades online." Master's thesis, 2019. http://hdl.handle.net/10071/19379.

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Анотація:

Esta dissertação procura compreender de que forma o Ónus da Prova na moderação de conteúdos online está a ajudar a criar comunidades online mais sustentáveis, testando se é de facto uma questão de forma (i.e. evidência) ou de conteúdo (i.e. clareza). Primeiro, veremos que o Ónus da Prova online difere radicalmente dos típicos julgamentos offline, porque, [1] como o Autor do conteúdo está ausente na tomada de decisão e não tem o “benefício da dúvida” para poder defender-se e fornecer mais contexto, logo, [2] o Moderador tem o seu campo de análise limitado à clareza do contexto apresentado e não consegue construir um caso de defesa ou oposição sólidos para sustentar uma declaração de inocência ou culpa (i.e. Visão-Contentor). Assim, colocamos o paradoxo da clareza: é o Autor que a articula (concreta) mas é o Moderador que a realiza (subjetiva) e, logo, decide o que se pode ter (in)tentado expressar. No estudo prático que se segue com 1 categoria, 6 conteúdos, e 12 moderadores, veremos como isso exacerba sérias preocupações (mas com potencial para um debate mais esclarecido) sobre o futuro da livre-expressão e do próprio livre-arbítrio, concluindo que, se não devemos concordar num modelo conceptual ou formal que nos permita um entendimento estável do fenómeno de clareza, devemos, porém, questionar os seus usos no trabalho ideológico que ela faz (ou evita) na maneira apropriada com que é articulada na criação e/ou publicação de conteúdos (pelo Autor) ou ‘realizada’ na análise e tomada de decisão (pelo Moderador).
This dissertation seeks to understand in what way the Burden of Proof in online content moderation is helping to create more sustainable communities online, but argues that it is not so much a matter of form (i.e. evidence) but of content (i.e. clarity). First, we will see that the Burden of Proof online differs radically from typical judgments offline because, [1] as the Author of the content is absent in the decision making process and doesn’t have the “benefit of the doubt” to defend himself and provide more context, hence [2] the Moderator has his field of analysis limited to the clarity of the context presented and cannot always build a solid case of defense or opposition to support a declaration of innocence or guilt (i.e. Container-View). Thus, we put forward a paradox of clarity: it is the Author who articulates it (objective) but it is the Moderator who realizes it (subjective) and then decides what one may have intended to express. In the following case study with 1 category, 6 contents, and 12 moderators, we will see how this exacerbates serious concerns (but with the potential for more enlightened debate) about the future of free speech and free will itself, concluding that, if we should not agree on a conceptual or formal model that allows us a stable understanding of the phenomenon of clarity, we must, nonetheless, question its uses in the ideological work it does (or avoids) in the way in which it is ‘articulated’ in the creation and/or publication of the content (by the Author) or ‘realized’ in the analysis and decision making (by the Moderator).

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VU, THI-THU, and 武氏秋. "A Study on Adoption Factor of Online Unboxing Video Content: Country as Moderator." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/cg7fut.

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Анотація:

碩士
國立勤益科技大學
企業管理系
107
Nowadays, consumers do not randomly purchase products in unreliable stores. Before trading, trust must be constructed. It takes plenty of time before purchase. For online shopping or physical store consumers, before purchasing goods, they are used to searching for information related to products or services. With prevalence of internet, it becomes easy for consumers to obtain online product information before purchase. As long as they key in keywords, they can immediately search for information needed. In comparison to the past, modern consumers possess more tools to obtain product information. They can use various social network platforms, such as IG, blog and FB, to acquire other consumers’ experience to use the products. In addition, they can easily create varied images, upload and share them to social network websites. Hence, it results in the production of unboxing content. Some unboxing video managers share their acquisition after using products in unboxing videos. Thus, browsers can easily search for product information needed on line and recognize product quality. It serves as important reference before shopping and influences purchase intention. This study mainly explores presentation of unboxing video content of restaurants to convince consumers and enhance purchase intention. Research subjects are Taiwan and Vietnam. This study adopts online questionnaire survey and validates the model and hypotheses by Structural Equation Model (SEM). Valid samples include 332 browsers in Taiwan and 278 in Vietnam (a total of 610 browsers). According to research findings, (1) restaurant quality, reviewer quality and reviewer reliability of unboxing video content of restaurants significantly and positively influence consumers’ perceived review usefulness. Perceived review usefulness significantly and positively influences consumers’ purchase intention. (2) As to moderation of country, first, effect of product quality on perceived review usefulness is significant for Vietnam browsers. However, it is insignificant for Taiwan browsers. Secondly, effect of reviewer quality on perceived review usefulness shows significant and positive correlation for Taiwan browsers. Nevertheless, for Vietnam browsers, it is insignificant. Finally, as to positive effect of reviewer reliability on perceived review usefulness and positive effect of perceived review usefulness on purchase intention, Taiwan browsers are significantly higher than Vietnam browsers. As to practical implication, this study demonstrates that restaurant quality and reviewer quality of unboxing video content influence browsers’ mental state of watching and the following purchase intention. Finally, this study proposes suggestions for future research to serve as objective reference for scholars’ following research.

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Wang, Chiu-Yen, and 王秋雁. "Examining Moderating Influence between Satisfied Consumers and WOM/Reuse Behavior: The Context of Online Games." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/18109975841090905656.

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Анотація:

碩士
元智大學
國際企業學程
99
Empirical studies consistently identify consumer satisfaction as a key antecedent to word-of-mouth (WOM) and reuse behavior. Business also has been focused on consumer satisfaction as a way to improve consumer loyalty. However, current knowledge fails to explain fully the prevalence of satisfied consumers who have no WOM and reuse behavior. Therefore, the purposes of this study are to examine moderating influence between satisfied consumers and WOM/reuse behavior. The literature review and focus groups were used to explore moderate variables. Hierarchical regression analysis was used to test the moderating influence. The results showed that the relationship between consumer satisfaction and eWOM is contingent on the moderating effects of consumer innovativeness; the relationship between consumer satisfaction and actual reuse behavior is contingent on the moderating effects of involvement and corporate activities. In particular, we found that the relationship between consumer satisfaction and actual reuse behavior is more sensitive when involvement is lower.

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Wu, I.-Jen, and 吳益任. "Antecedent or Moderator? Examining the Effect of Webcare in the Online Buying Service Recovery Context." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/fku33x.

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Анотація:

博士
義守大學
管理碩博士班
107
In the online buying marketplace, electronic word of mouth (eWOM) and reputation are crucial, especially because the influential effect of negative WOM can easily spread quickly through the Internet platform. Thus, businesses are investing a great deal in consolidating customer relationships to improve services and eliminate negative eWOM. Thus far, in the academic field, many studies have been carried out on the issue of eWOM. Scholars have proposed the concept of Webcare to analyze how businesses employ and conduct eWOM in managing their online reputation. There are few studies that empirically address the issue of Webcare in the online buying context. In practice, Webcare is one of the business strategies to which online merchants must pay attention. In this vein, following the approach of the “post-acceptance model of IS continuance”, which originated from expectation confirmation theory (ECT), this present study proposed a research model of the “post-acceptance model of service recovery continuance (repurchase)” in the research context of service recovery. Furthermore, the role and trigger timing of Webcare have been examined. According to the 407 valid samples collected from online consumers who had the experiences in service failure and recovery, the findings showed that the“post-acceptance model of IS continuance” can be applied in the context of service recovery with high explanatory power. In addition, the context of service recovery remains highly explanatory in the IS continuance model. In addition, the study confirmed the antecedent role of Webcare in the “post-acceptance model of service recovery continuance (repurchase)” and found that the Webcare should be employed in all of the online buying processes as the trigger of service recovery sequence for satisfied consumers, instead of a remedy after the service failure. Finally, implications for academics and practitioners are proposed and discussed.

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Shueh, Fu-Yuan, and 薛富元. "The Impact of Online Review’s Forms and Contents on Consumer’s Product Comprehension - Product Type as a Moderator." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/38899530163465085153.

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Анотація:

碩士
國立雲林科技大學
創業管理碩士學位學程
100
With the expansion of online shopping, shopping website’s product number and types have become more diverse. In order to allow consumers to select the most suitable products from many product categories, customer online review has become even more important. If shopping website could provide good quality online review, consumers will increase stickiness to that shopping website. The objective of this study tries to find out if consumers have different product comprehension when they face different review forms and contents. Product type was also included as a moderator. We hope to provide some references for marketer when they conduct online marketing. Two studies were conducted to examine the effects of online review forms and review contents. Three variables were included in study 1, resulted to a 2 (star rating: attached and non-attached) x 2 (comment rating: positive and negative) x 2 (product type: the experience goods and search goods) between subjects experimental design. Another 2 (review length: longer and shorter) x 2 (review attitude: calm or emotional type) x 2 (product type: experience goods and search goods) between subject design was used in study 2. The data was collected through research website on the Internet, resulted to 591 valid samples. The findings showed that in the review form study, attached star rating review would provide better comprehension than without star rating. This result happened on both experience goods and search goods. In addition, the negative comments (vs. positive comments) would facilitate consumers’ comprehension about the product. However, there was no significant difference between positive and negative comments for experience goods. For the contents of online review, longer comments would help consumer comprehension about the product evaluation vs. shorter comments. Steady comments showed better results than emotional comments. However, there was no significant difference for search goods regarding the lengths of the review. In addition, for experience goods, the result also showed no significant difference between steady and emotional comments.

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Marques, Maria Inês Lameiras. "The role of positive and negative brand engagement on affective commitment and self-expression word-of-mouth, using extraversion as a moderator: the brand communities context." Master's thesis, 2016. http://hdl.handle.net/10071/14101.

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The main goal of this dissertation is to examine that consumer-brand engagement is not exclusively related to positive processes or interactions between the involved entities. Thus, it tries to demonstrate that individuals who dislike, claim to hate, or develop unfavourable feelings toward the brand, can also be engaged with it and, specifically, with the community he/she is part of. The study also explores the influence of extroversion as moderator in the relationship between brand engagement and affective commitment and between brand engagement and selexpression word-of-mouth. To illustrate these ideas, using a sample of 700 individuals, worldwide, it was possible to collect data from 8 sources: one fan and one anti-brand community of Sporting Clube de Portugal, one fan and one anti-brand community of McDonald’s, one fan and one anti-brand community of Starbucks, and one fan and one antibrand community of Apple Inc. The findings from this research illustrate that communities have different motivations for engaging with the community and the brand online, and that they influence, to some extent, some communities’ affective commitment and self-expression WOM, even with the moderation of extraversion. The findings also provide support for the key arguments proposed and open paths for further exploration of the concept of negative engagement and, specifically, negative online brand engagement – upcoming and fundamental areas of research in the Marketing. Further implications for managers, and future research paths are discussed.
O principal objetivo deste estudo é examinar o engajamento entre marca e consumidor, enquanto algo não-exclusivo a interações positivas entre as partes envolvidas. Assim, tenta-se demonstrar que indivíduos que admitem odiar, ou que nutrem sentimentos desfavoráveis para com uma marca, também podem engajar com a mesma e, especificamente, com as comunidades de que fazem parte. É também explorada a influência da extroversão, enquanto moderador, na relação entre o engajamento de marca e de comunidade no comprometimento afetivo e na palavra-de-boca, enquanto auto-expressão. Através de uma amostra de 700 indivíduos, foi possível reunir dados de 8 fontes: uma comunidade de fãs e outra de anti-fãs do Sporting Clube de Portugal, uma comunidade de fãs e de anti-fãs da McDonald’s, uma comunidade de fãs e de anti-fãs da Starbucks, e uma comunidade de fãs e de anti-fãs da Apple Inc. Este estudo ilustra que as comunidades têm diferentes motivações no que toca ao engajamento com a marca e com a comunidade, online, e algumas também influenciam o comprometimento afetivo e a palavra-de-boca enquanto forma de expressão das comunidades, mesmo com a presença do moderador ‘extroversão’. Os resultados também dão apoio aos argumentos-chave propostos e contribuem para o entendimento do engajamento negativo de marca e, especificamente, engajamento negativo de marca online – conceitos emergentes na área do Marketing. Implicações do estudo para a gestão, bem como futuros caminhos de pesquisa são discutidos.

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CHARNG, JING-RAN, and 常景然. "The Effects of Congruence between Self-Image and Online Store Image with Trusting Beliefs on Web Site Loyalty in Gamification Context: The Moderating Role of Flow Experience." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/852ehr.

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碩士
中國文化大學
國際企業管理學系
103
This study takes the world's largest online shopping website (Taobao.com) as an example to investigate game mechanism of badges, which were used in the site. There-fore, consumers who had used Taobao.com, but have not use badges before, were cho-sen to evaluate the changes with or without gamification, which influence their web site loyalty. A total of 300 valid questionnaires were collected. In this study, data was ana-lyzed through hierarchical regression and paired-sample t test. The results indicate that congruence between self-image and online store image with trusting beliefs all lead to significant influence on web site loyalty. Furthermore, the results show the moderating effects of flow experience between congruence between self-image and online store image with trusting beliefs on web site loyalty in gamification context; on the contrary, there are no moderating effects between them without gameful experience context.

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Книги з теми "Online content moderation"

Gorwa, Robert. Politics of Platform Regulation: How Governments Shape Online Content Moderation. Oxford University Press, Incorporated, 2024.

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Gorwa, Robert. Politics of Platform Regulation: How Governments Shape Online Content Moderation. Oxford University Press, Incorporated, 2024.

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Частини книг з теми "Online content moderation"

Thompson, Jay Daniel, and John Weldon. "Online Community Management and Content Moderation." In Content Production for Digital Media, 61–74. Singapore: Springer Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-9686-2_6.

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Prem, Erich, and Brigitte Krenn. "On Algorithmic Content Moderation." In Introduction to Digital Humanism, 481–93. Cham: Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-45304-5_30.

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AbstractThis chapter provides an overview of the challenges involved in algorithmic content moderation. Content moderation is the organized practice of screening user-generated content (UGC) on Internet sites, social media, and other online outlets to determine the appropriateness of the content for a given site, locality, or jurisdiction. The most common technical approaches consist in using classifier systems that assign predefined category labels to individual posts. We briefly introduce pre- and post-moderation and provide real-world examples of algorithmic moderation systems used by an Austrian daily newspaper. We point to significant challenges of moderation such as the ambiguities of natural language and the implications for freedom of expression. We conclude with issues that algorithmic content moderation raises for societal power relations and democratic control.

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Steffen, Elisabeth, Milena Pustet, and Helena Mihaljević. "8. Algorithms Against Antisemitism?" In Antisemitism in Online Communication, 205–36. Cambridge, UK: Open Book Publishers, 2024. http://dx.doi.org/10.11647/obp.0406.08.

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The proliferation of hateful and violent speech in online media underscores the need for technological support to combat such discourse, create safer and more inclusive online environments, support content moderation and study political-discourse dynamics online. Automated detection of antisemitic content has been little explored compared to other forms of hate-speech. This chapter examines the automated detection of antisemitic speech in online and social media using a corpus of online comments sourced from various online and social media platforms. The corpus spans a three-year period and encompasses diverse discourse events that were deemed likely to provoke antisemitic reactions. We adopt two approaches. First, we explore the efficacy of Perspective API, a popular content- moderation tool that rates texts in terms of, e.g., toxicity or identity-related attacks, in scoring antisemitic content as toxic. We find that the tool rates a high proportion of antisemitic texts with very low toxicity scores, indicating a potential blind spot for such content. Additionally, Perspective API demonstrates a keyword bias towards words related to Jewish identities, which could result in texts being falsely flagged and removed from platforms. Second, we fine-tune deep learning models to detect antisemitic texts. We show that OpenAI’s GPT-3.5 can be fine-tuned to effectively detect antisemitic speech in our corpus and beyond, with F1 scores above 0.7. We discuss current achievements in this area and point out directions for future work, such as the utilisation of prompt-based models.

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Celeste, Edoardo, Nicola Palladino, Dennis Redeker, and Kinfe Yilma. "Introduction." In The Content Governance Dilemma, 1–5. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-32924-1_1.

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AbstractOne of the main issues of global social media governance relates to the definition of the rules governing online content moderation worldwide. One could think that it would be sufficient for online platforms to refer to existing international human rights standards. However, a more careful analysis shows that international law provides exclusively general principles and that a single human rights standard does not exist. Since their inception, major social media platforms have set their own rules; yet this normative autonomy too has raised serious concerns. The current situation exposes a dilemma for online content governance that seriously affects the operations of social media companies and impacts on the exercise of fundamental rights by users as well as digital policy strategies.

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Celeste, Edoardo, Nicola Palladino, Dennis Redeker, and Kinfe Yilma. "Conclusion." In The Content Governance Dilemma, 131–35. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-32924-1_6.

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AbstractThe choice on the law of online content moderation is a conundrum composed of three options, none of which is fully satisfying. International human rights law is not the solution to the content governance dilemma, but its contribution cannot be excluded from the resolution of this issue. A multi-level approach is proposed where multiple actors are instrumental in translating human rights norms into rules that speak to the context of online content governance. This work focuses on the role of civil society organisations. By comparing the demands advanced by civil society actors with platforms’ policies we reconstruct an image of the process of social media constitutionalisation ‘in motion’.

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Kunda, Ivana. "Tech-Driven Justice: Navigating Schemes for the Resolution of Content-Moderation Disputes with Online Platforms." In European Union and its Neighbours in a Globalized World, 273–94. Cham: Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-76345-8_17.

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Abstract In today’s world where online information flows are constantly rising, the illegality of the content that recipients place on the online platforms is causing profound concern. Forced by the developments in legislation and case-law, the online platforms are putting together architectures of different content-moderation mechanisms. The Digital Services Act is one such legislative instrument aimed at harmonising and solidifying the techno-legal landscape in which online platforms take on the role of quasi-adjudicating authority in moderating illegal or objectionable content. This paper is focused on a segment of this system—the out-of-court dispute settlement mechanism. Explored in detail are the parties and the matter of the proceedings, the bodies certified to carry out the proceedings, and the regulated elements of the procedure with the aim of assessing whether this new addition to the ARD menu in the EU will contribute to the reduction of illegal online content, especially by assuring sufficient human expert verification of the decisions related to a disputed content.

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Celeste, Edoardo, Nicola Palladino, Dennis Redeker, and Kinfe Yilma. "The Content Governance Dilemma." In The Content Governance Dilemma, 7–25. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-32924-1_2.

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AbstractSocial media content moderation faces a complex normative dilemma. The central question is: Which rules should govern online content? Private norms or democratically voted laws? If more national laws or international standards are simultaneously applicable, which law to choose? How to avoid the risk of having one single approach imperialistically imposed on the others? This dilemma exposes a tension between the risk of normative authoritarianism, imperialism and anomie. A process of ‘constitutionalisation’ of the social media environment seems to be needed. An input to this process is increasingly originating from civil society actors. Over the past few years, a significant number of ‘bills of rights’ have been proposed to articulate constitutional rights for social media. This phenomenon has been described in terms of the emergence of a movement of ‘digital constitutionalism’.

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Li, Zhuofang, Jian Cao, Nicholas Adams-Cohen, and R. Michael Alvarez. "The Effect of Misinformation Intervention: Evidence from Trump’s Tweets and the 2020 Election." In Disinformation in Open Online Media, 88–102. Cham: Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-47896-3_7.

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AbstractIn this study, we examine the effect of actions of misinformation mitigation. We use three datasets that contain a wide range of misinformation stories during the 2020 election, and we use synthetic controls to examine the causal effect of Twitter’s restrictions on Trump’s tweets in the 2020 presidential election on the spread of misinformation. We find a nuanced set of results. While it is not always the case that Twitter’s actions reduced the subsequent flow of misinformation about the election, we find that in a number of instances content moderation reduced the flow of social media misinformation. We estimate that Twitter’s actions, on the universe of tweets we study in our paper, reduced the flow of misinformation on Twitter by approximately 15%.

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Suzor, Nicolas, and Rosalie Gillett. "Self-regulation and Discretion." In Palgrave Global Media Policy and Business, 259–79. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-95220-4_13.

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AbstractWho should decide what content is permissible online? Platforms will always exercise some degree of discretion over content moderation, and ensuring that platforms exercise their discretionary powers responsibly is a large part of making governance legitimate. In this chapter, we argue that improving the self-regulation of internal governance practices of platforms is a critical component of any regulatory project. Our argument is that platforms must always have a role in regulating lawful speech and that regulating ordinary, lawful speech is critical to influencing cultures and addressing harm. We draw on the results of a qualitative study involving a broad group of participants who actively work to influence how platforms govern their users. We offer a simple proof in the moral responsibilities that platforms bear to address the pressing need for cultural change in violence against women—responsibilities that cannot fully be carried out or overseen by states or other external actors.

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Bakir, Vian, and Andrew McStay. "Affective Contexts Worldwide." In Optimising Emotions, Incubating Falsehoods, 53–69. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-13551-4_3.

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AbstractTo better understand the mechanics of how false information challenges the health of the civic body, this chapter explores the economics of emotion (the optimisation of datafied emotional content for financial gain) and the politics of emotion (the optimisation of datafied emotional content for political gain) under different affective contexts worldwide. It starts by examining elections in the USA, given its politically affectively polarised population, its media polarisation and long experience of emotive electoral disinformation on social media. It then turns to the Philippines, given its affective patronage democracy, clientelism and extremely high social media usage. This is followed by examining Sweden, a country that should be resilient to false information given its strong civic institutions, but that has witnessed a breakdown of consensus culture initiated by the emergence of right-wing populist nationalist political parties and supporting online media. These examples provide a grounded sense of the scale and dynamics of false information media systems. They highlight the importance of understanding specificities of affective contexts, and their intersections with international information flows such as information warfare, ideological struggles and resources for content moderation by global platforms.

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Тези доповідей конференцій з теми "Online content moderation"

Hettiachchi, Danula, and Jorge Goncalves. "Towards Effective Crowd-Powered Online Content Moderation." In OZCHI'19: 31ST AUSTRALIAN CONFERENCE ON HUMAN-COMPUTER-INTERACTION. New York, NY, USA: ACM, 2019. http://dx.doi.org/10.1145/3369457.3369491.

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Leonidou, Pantelitsa, Nicolas Kourtellis, Nikos Salamanos, and Michael Sirivianos. "Privacy-Preserving Online Content Moderation with Federated Learning." In WWW '23: The ACM Web Conference 2023. New York, NY, USA: ACM, 2023. http://dx.doi.org/10.1145/3543873.3587366.

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Leonidou, Pantelitsa, Nicolas Kourtellis, Nikos Salamanos, and Michael Sirivianos. "Privacy–Preserving Online Content Moderation: A Federated Learning Use Case." In WWW '23: The ACM Web Conference 2023. New York, NY, USA: ACM, 2023. http://dx.doi.org/10.1145/3543873.3587604.

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Jiang, Jialun Aaron. "Identifying and Addressing Design and Policy Challenges in Online Content Moderation." In CHI '20: CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3334480.3375030.

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Dwork, Cynthia, Chris Hays, Jon Kleinberg, and Manish Raghavan. "Content Moderation and the Formation of Online Communities: A Theoretical Framework." In WWW '24: The ACM Web Conference 2024. New York, NY, USA: ACM, 2024. http://dx.doi.org/10.1145/3589334.3645490.

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"THE LEGAL UNCERTAINTY ASPECT OF THE REGULATORY APPROACH REGARDING ONLINE CONTENT MODERATION." In Applied Computing 2022 and WWW/Internet 2022. IADIS Press, 2022. http://dx.doi.org/10.33965/ac_icwi2022_202208c035.

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Shen, Qinlan, and Carolyn Rose. "The Discourse of Online Content Moderation: Investigating Polarized User Responses to Changes in Reddit’s Quarantine Policy." In Proceedings of the Third Workshop on Abusive Language Online. Stroudsburg, PA, USA: Association for Computational Linguistics, 2019. http://dx.doi.org/10.18653/v1/w19-3507.

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Wang, Leijie, and Haiyi Zhu. "How are ML-Based Online Content Moderation Systems Actually Used? Studying Community Size, Local Activity, and Disparate Treatment." In FAccT '22: 2022 ACM Conference on Fairness, Accountability, and Transparency. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3531146.3533147.

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Doan, Alicia, Nathan England, and Travis Vitello. "Online Review Content Moderation Using Natural Language Processing and Machine Learning Methods : 2021 Systems and Information Engineering Design Symposium (SIEDS)." In 2021 Systems and Information Engineering Design Symposium (SIEDS). IEEE, 2021. http://dx.doi.org/10.1109/sieds52267.2021.9483739.

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Schaffner, Brennan, Arjun Nitin Bhagoji, Siyuan Cheng, Jacqueline Mei, Jay L. Shen, Grace Wang, Marshini Chetty, Nick Feamster, Genevieve Lakier, and Chenhao Tan. ""Community Guidelines Make this the Best Party on the Internet": An In-Depth Study of Online Platforms' Content Moderation Policies." In CHI '24: CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM, 2024. http://dx.doi.org/10.1145/3613904.3642333.

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Звіти організацій з теми "Online content moderation"

Moderating Extremism: The State of Online Terrorist Content Removal Policy in the United States. George Washington University, 2021. http://dx.doi.org/10.4079/poe.2021.12.01.

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