Статті в журналах з теми "Hotel frontline employees"
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Gitau, John Kahuthu, Vincent Nyamari Maranga, and Rosemarie Ayuma Khayiya. "Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya." International Journal of Advanced Engineering and Management Research 08, no. 03 (2023): 131–56. http://dx.doi.org/10.51505/ijaemr.2023.8310.
Повний текст джерелаAndriani, Rian, and Disman Disman. "Marital Status dan Gender: Investigasi Kepuasan Kerja Karyawan Hotel." JURNAL ILMU MANAJEMEN DAN BISNIS 10, no. 1 (March 25, 2019): 101–6. http://dx.doi.org/10.17509/jimb.v10i1.16120.
Повний текст джерелаHu, Feng, Rohit Trivedi, and Thorsten Teichert. "Using hotel reviews to assess hotel frontline employees’ roles and performances." International Journal of Contemporary Hospitality Management 34, no. 5 (February 17, 2022): 1796–822. http://dx.doi.org/10.1108/ijchm-04-2021-0491.
Повний текст джерелаSUMANEEVA, Ksenia A., Kayode Kolawole ELUWOLE, and Turgay AVCI. "Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal." Journal of Environmental Management and Tourism 9, no. 6 (February 1, 2019): 1183. http://dx.doi.org/10.14505//jemt.v9.6(30).07.
Повний текст джерелаArasli, Huseyin, Boshra Hejraty Namin, and A. Mohammed Abubakar. "Workplace incivility as a moderator of the relationships between polychronicity and job outcomes." International Journal of Contemporary Hospitality Management 30, no. 3 (March 19, 2018): 1245–72. http://dx.doi.org/10.1108/ijchm-12-2016-0655.
Повний текст джерелаChoy, Monica, Justin Cheng, and Karl Yu. "Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China." Tourism Critiques: Practice and Theory 2, no. 1 (May 5, 2021): 115–32. http://dx.doi.org/10.1108/trc-01-2021-0001.
Повний текст джерелаOmelan, Aneta Anna, and Marek Raczkowski. "Unethical Consumer Practices in the Perception of Hospitality Industry Employees." Polish Journal of Sport and Tourism 27, no. 3 (September 1, 2020): 34–39. http://dx.doi.org/10.2478/pjst-2020-0018.
Повний текст джерелаGom, Daria, Tek Yew Lew, Mary Monica Jiony, Geoffrey Harvey Tanakinjal, and Stephen Sondoh. "The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention." Sustainability 13, no. 19 (September 28, 2021): 10799. http://dx.doi.org/10.3390/su131910799.
Повний текст джерелаMeira, Jessica Vieira de Souza, Murat Hancer, Sara Joana Gadotti dos Anjos, and Anita Eves. "Human resources practices and employee motivation in the hospitality industry: A cross-cultural research." Tourism and hospitality management 29, no. 2 (2023): 157–67. http://dx.doi.org/10.20867/thm.29.2.1.
Повний текст джерелаGoh, Edmund, and Sandra Kong. "Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft." Tourism and Hospitality Research 18, no. 4 (December 12, 2016): 442–55. http://dx.doi.org/10.1177/1467358416683770.
Повний текст джерелаMaqableh, Omar, Abdullah Helalat, and Che Supian Mohammad Nor. "Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan." Problems and Perspectives in Management 21, no. 1 (March 22, 2023): 384–95. http://dx.doi.org/10.21511/ppm.21(1).2023.33.
Повний текст джерелаPark, Sun-Young, and Stuart E. Levy. "Corporate social responsibility: perspectives of hotel frontline employees." International Journal of Contemporary Hospitality Management 26, no. 3 (April 8, 2014): 332–48. http://dx.doi.org/10.1108/ijchm-01-2013-0034.
Повний текст джерелаAmissah, Eunice Fay. "Stakeholders’ perceptions of service quality in hotels." Oguaa Journal of Social Sciences 8, no. 1 (May 1, 2017): 19–36. http://dx.doi.org/10.47963/joss.v8i1.306.
Повний текст джерелаJung, Hyo Sun, and Hye Hyun Yoon. "The effects of social undermining on employee voice and silence and on organizational deviant behaviors in the hotel industry." Journal of Service Theory and Practice 29, no. 2 (August 21, 2019): 213–31. http://dx.doi.org/10.1108/jstp-06-2018-0131.
Повний текст джерелаChung, Hyunah, Wei Quan, Bonhak Koo, Antonio Ariza-Montes, Alejandro Vega-Muñoz, Gabriele Giorgi, and Heesup Han. "A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?" International Journal of Environmental Research and Public Health 18, no. 12 (June 19, 2021): 6616. http://dx.doi.org/10.3390/ijerph18126616.
Повний текст джерелаSanthanam, Nivethitha, Kamalanabhan T.J., Lata Dyaram, and Hans Ziegler. "Impact of human resource management practices on employee turnover intentions." Journal of Indian Business Research 9, no. 3 (August 21, 2017): 212–28. http://dx.doi.org/10.1108/jibr-10-2016-0116.
Повний текст джерелаBellou, Victoria, Nikolaos Stylos, and Roya Rahimi. "Predicting hotel attractiveness via personality traits of applicants." International Journal of Contemporary Hospitality Management 30, no. 10 (October 8, 2018): 3135–55. http://dx.doi.org/10.1108/ijchm-06-2017-0369.
Повний текст джерелаLee, Kyoung-Joo. "Sense of calling and career satisfaction of hotel frontline employees." International Journal of Contemporary Hospitality Management 28, no. 2 (February 8, 2016): 346–65. http://dx.doi.org/10.1108/ijchm-01-2014-0026.
Повний текст джерелаPascual-Fernández, Primitiva, María Leticia Santos-Vijande, and José Ángel López-Sánchez. "Harnessing innovation success in hotels: the interplay among key drivers of new service performance." International Journal of Contemporary Hospitality Management 32, no. 9 (July 29, 2020): 2757–76. http://dx.doi.org/10.1108/ijchm-12-2019-0988.
Повний текст джерелаChang, Song, Sean A. Way, and Derek H. K. Cheng. "The Elicitation of Frontline, Customer-Contact, Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity." Cornell Hospitality Quarterly 59, no. 3 (October 11, 2017): 228–38. http://dx.doi.org/10.1177/1938965517734940.
Повний текст джерелаYue, Liu Yue, and Sandeep Basnyat. "Managing Employee Emotions at the Workplace in the Hospitality Industry." Nepalese Journal of Hospitality and Tourism Management 3, no. 1 (November 2, 2022): 14–24. http://dx.doi.org/10.3126/njhtm.v3i1.49180.
Повний текст джерелаArasli, Huseyin, Hasan Evrim Arici, and Ezel Kole. "Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model." Sustainability 12, no. 7 (March 25, 2020): 2592. http://dx.doi.org/10.3390/su12072592.
Повний текст джерелаDaskin, Mustafa. "Linking polychronicity to hotel frontline employees’ job outcomes." EuroMed Journal of Business 11, no. 2 (July 4, 2016): 162–80. http://dx.doi.org/10.1108/emjb-04-2015-0022.
Повний текст джерелаSoni, Swati. "Workplace Emotions: A Study of Frontline Hotel Employees." Management and Labour Studies 42, no. 3 (August 2017): 237–52. http://dx.doi.org/10.1177/0258042x17718735.
Повний текст джерелаDarvishmotevali, Mahlagha, Huseyin Arasli, and Hasan Kilic. "Effect of job insecurity on frontline employee’s performance." International Journal of Contemporary Hospitality Management 29, no. 6 (June 12, 2017): 1724–44. http://dx.doi.org/10.1108/ijchm-12-2015-0683.
Повний текст джерелаLi, Min, Ziyu Zhao, and Lijuan Cui. "Emotional labor strategies mediate the relationship between psychological empowerment and burnout of frontline hotel employees." Social Behavior and Personality: an international journal 49, no. 4 (April 7, 2021): 1–10. http://dx.doi.org/10.2224/sbp.10053.
Повний текст джерелаGolubovskaya, Maria, Richard N. S. Robinson, and David Solnet. "The meaning of hospitality: do employees understand?" International Journal of Contemporary Hospitality Management 29, no. 5 (May 8, 2017): 1282–304. http://dx.doi.org/10.1108/ijchm-11-2015-0667.
Повний текст джерелаOhunakin, Folakemi, Anthonia Adeniji, and Olumuyiwa Oludayo. "PERCEPTION OF FRONTLINE EMPLOYEES TOWARDS CAREER GROWTH OPPORTUNITIES: IMPLICATIONS ON TURNOVER INTENTION." Business: Theory and Practice 19 (November 20, 2018): 278–87. http://dx.doi.org/10.3846/btp.2018.28.
Повний текст джерелаAl-Hawari, Mohd Ahmad, Shaker Bani-Melhem, and Faridahwati Mohd. Shamsudin. "Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization." International Journal of Contemporary Hospitality Management 33, no. 5 (May 31, 2021): 1746–67. http://dx.doi.org/10.1108/ijchm-08-2020-0802.
Повний текст джерелаFreire, Carla, Joana Gonçalves, and Maria Rita Carvalho. "Corporate Social Responsibility: The Impact of Employees’ Perceptions on Organizational Citizenship Behavior through Organizational Identification." Administrative Sciences 12, no. 3 (September 19, 2022): 120. http://dx.doi.org/10.3390/admsci12030120.
Повний текст джерелаChen, Chien-Yu. "Does work engagement mediate the influence of job resourcefulness on job crafting?" International Journal of Contemporary Hospitality Management 31, no. 4 (April 8, 2019): 1684–701. http://dx.doi.org/10.1108/ijchm-05-2018-0365.
Повний текст джерелаHan, Heesup, Wansoo Kim, and Chul Jeong. "Workplace fun for better team performance: focus on frontline hotel employees." International Journal of Contemporary Hospitality Management 28, no. 7 (July 11, 2016): 1391–416. http://dx.doi.org/10.1108/ijchm-11-2014-0555.
Повний текст джерелаSrisakun, Chakrit, and Wanny Oentoro. "The Moderating Role of Passion for Service in The Hospitality Industry: Burnout Model." Suranaree Journal of Social Science 16, no. 2 (March 10, 2022): 1–15. http://dx.doi.org/10.55766/aasd6482.
Повний текст джерелаHu, Bing, Jing Liu, and Xiang Zhang. "The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory." International Journal of Contemporary Hospitality Management 32, no. 7 (May 18, 2020): 2345–64. http://dx.doi.org/10.1108/ijchm-10-2019-0822.
Повний текст джерелаKhetjenkarn, Siriporn, and Charoenchai Agmapisarn. "The effects of emotional labour on the outcomes of the job and the organization: Do the differences in age and the manager’s emotional intelligence have any impact in the hotel business?" European Journal of Tourism Research 25 (May 1, 2020): 2504. http://dx.doi.org/10.54055/ejtr.v25i.419.
Повний текст джерелаRobinson, Richard N. S., Anna Kralj, David J. Solnet, Edmund Goh, and Victor J. Callan. "Attitudinal similarities and differences of hotel frontline occupations." International Journal of Contemporary Hospitality Management 28, no. 5 (May 9, 2016): 1051–72. http://dx.doi.org/10.1108/ijchm-08-2014-0391.
Повний текст джерелаLuoh, Hsiang-Fei, Sheng-Hshiung Tsaur, and Ya-Yun Tang. "Empowering employees: job standardization and innovative behavior." International Journal of Contemporary Hospitality Management 26, no. 7 (October 7, 2014): 1100–1117. http://dx.doi.org/10.1108/ijchm-03-2013-0153.
Повний текст джерелаFreire, Carla, and Joana Gonçalves. "The Relationship between Responsible Leadership and Organizational Citizenship Behavior in the Hospitality Industry." Sustainability 13, no. 9 (April 22, 2021): 4705. http://dx.doi.org/10.3390/su13094705.
Повний текст джерелаDatta, Amit. "Measuring the influence of hospitality organizational climate on employee turnover tendency." TQM Journal 32, no. 6 (May 21, 2020): 1307–26. http://dx.doi.org/10.1108/tqm-08-2019-0198.
Повний текст джерелаWong Chak Keung, Simon. "Tourists’ perceptions of hotel frontline employees’ questionable job-related behaviour." Tourism Management 21, no. 2 (April 2000): 121–34. http://dx.doi.org/10.1016/s0261-5177(99)00042-4.
Повний текст джерелаXiang, Ling, and Yi-Chun Yang. "Factors influencing green organizational citizenship behavior." Social Behavior and Personality: an international journal 48, no. 9 (September 2, 2020): 1–12. http://dx.doi.org/10.2224/sbp.8754.
Повний текст джерелаElbaz, Ahmed Mohamed, Islam Elbayoumi Salem, Adah-Kole Onjewu, and Mohammad Nabil Shaaban. "Hearing employee voice and handling grievance: Views from frontline hotel and travel agency employees." International Journal of Hospitality Management 107 (October 2022): 103311. http://dx.doi.org/10.1016/j.ijhm.2022.103311.
Повний текст джерелаPeng, Jia-Min, Xin-Hua Guan, and Tzung-Cheng Huan. "Not always co-creating brand: effects of perceived justice on employee brand sabotage behaviours in the hotel industry." International Journal of Contemporary Hospitality Management 33, no. 3 (February 10, 2021): 973–93. http://dx.doi.org/10.1108/ijchm-09-2020-0991.
Повний текст джерелаShi, Xiaolin (Crystal), and Xingyu Wang. "Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment." International Journal of Contemporary Hospitality Management 34, no. 8 (March 25, 2022): 3008–28. http://dx.doi.org/10.1108/ijchm-10-2021-1281.
Повний текст джерелаAfsar, Bilal, Asad Shahjehan, and Syed Imad Shah. "Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry." International Journal of Contemporary Hospitality Management 30, no. 3 (March 19, 2018): 1436–52. http://dx.doi.org/10.1108/ijchm-11-2016-0633.
Повний текст джерелаLee, Jin-Soo, Ki-Joon Back, and Eric S. W. Chan. "Quality of work life and job satisfaction among frontline hotel employees." International Journal of Contemporary Hospitality Management 27, no. 5 (July 13, 2015): 768–89. http://dx.doi.org/10.1108/ijchm-11-2013-0530.
Повний текст джерелаLiu, Xiaofen. "Emotional Labor Strategy of Hotel Frontline Employees: The Antecedents and Consequences." Journal of Service Science and Management 10, no. 05 (2017): 425–36. http://dx.doi.org/10.4236/jssm.2017.105034.
Повний текст джерелаWireko-Gyebi, Sampson, George Kwame Adu-Frimpong, and Rejoice Selorm Ametepeh. "Work-related stress: coping strategies of frontline hotel employees in Ghana." Anatolia 28, no. 2 (February 16, 2017): 197–208. http://dx.doi.org/10.1080/13032917.2017.1289965.
Повний текст джерелаKim, Taegoo (Terry), Joanne Jung‐Eun Yoo, Gyehee Lee, and Joungman Kim. "Emotional intelligence and emotional labor acting strategies among frontline hotel employees." International Journal of Contemporary Hospitality Management 24, no. 7 (September 28, 2012): 1029–46. http://dx.doi.org/10.1108/09596111211258900.
Повний текст джерелаYeh, Chien Mu. "TOURISM INVOLVEMENT, WORK ENGAGEMENT AND JOB SATISFACTION AMONG FRONTLINE HOTEL EMPLOYEES." Annals of Tourism Research 42 (July 2013): 214–39. http://dx.doi.org/10.1016/j.annals.2013.02.002.
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