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Статті в журналах з теми "Hotel frontline employees"
Gitau, John Kahuthu, Vincent Nyamari Maranga, and Rosemarie Ayuma Khayiya. "Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya." International Journal of Advanced Engineering and Management Research 08, no. 03 (2023): 131–56. http://dx.doi.org/10.51505/ijaemr.2023.8310.
Повний текст джерелаAndriani, Rian, and Disman Disman. "Marital Status dan Gender: Investigasi Kepuasan Kerja Karyawan Hotel." JURNAL ILMU MANAJEMEN DAN BISNIS 10, no. 1 (March 25, 2019): 101–6. http://dx.doi.org/10.17509/jimb.v10i1.16120.
Повний текст джерелаHu, Feng, Rohit Trivedi, and Thorsten Teichert. "Using hotel reviews to assess hotel frontline employees’ roles and performances." International Journal of Contemporary Hospitality Management 34, no. 5 (February 17, 2022): 1796–822. http://dx.doi.org/10.1108/ijchm-04-2021-0491.
Повний текст джерелаSUMANEEVA, Ksenia A., Kayode Kolawole ELUWOLE, and Turgay AVCI. "Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal." Journal of Environmental Management and Tourism 9, no. 6 (February 1, 2019): 1183. http://dx.doi.org/10.14505//jemt.v9.6(30).07.
Повний текст джерелаArasli, Huseyin, Boshra Hejraty Namin, and A. Mohammed Abubakar. "Workplace incivility as a moderator of the relationships between polychronicity and job outcomes." International Journal of Contemporary Hospitality Management 30, no. 3 (March 19, 2018): 1245–72. http://dx.doi.org/10.1108/ijchm-12-2016-0655.
Повний текст джерелаChoy, Monica, Justin Cheng, and Karl Yu. "Evaluating the environmental sustainability strategies of the housekeeping department: the case of an international hotel chain in Hong Kong, China." Tourism Critiques: Practice and Theory 2, no. 1 (May 5, 2021): 115–32. http://dx.doi.org/10.1108/trc-01-2021-0001.
Повний текст джерелаOmelan, Aneta Anna, and Marek Raczkowski. "Unethical Consumer Practices in the Perception of Hospitality Industry Employees." Polish Journal of Sport and Tourism 27, no. 3 (September 1, 2020): 34–39. http://dx.doi.org/10.2478/pjst-2020-0018.
Повний текст джерелаGom, Daria, Tek Yew Lew, Mary Monica Jiony, Geoffrey Harvey Tanakinjal, and Stephen Sondoh. "The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention." Sustainability 13, no. 19 (September 28, 2021): 10799. http://dx.doi.org/10.3390/su131910799.
Повний текст джерелаMeira, Jessica Vieira de Souza, Murat Hancer, Sara Joana Gadotti dos Anjos, and Anita Eves. "Human resources practices and employee motivation in the hospitality industry: A cross-cultural research." Tourism and hospitality management 29, no. 2 (2023): 157–67. http://dx.doi.org/10.20867/thm.29.2.1.
Повний текст джерелаGoh, Edmund, and Sandra Kong. "Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft." Tourism and Hospitality Research 18, no. 4 (December 12, 2016): 442–55. http://dx.doi.org/10.1177/1467358416683770.
Повний текст джерелаДисертації з теми "Hotel frontline employees"
Carrillo, Cindy. "Anxiety in the Workplace: A Study of Different Anxiety Relief Methods for Hotel Employees." Thesis, University of North Texas, 2020. https://digital.library.unt.edu/ark:/67531/metadc1703313/.
Повний текст джерелаHäggblom, Emma, and Edona Alija. "Mavian eller Rica-själ? : En analys av servicekulturen på Malmö Aviation och Rica Talk Hotel." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-11394.
Повний текст джерелаKao, Feng-Wei, and 高鳳薇. "A Study on Sabotage Behavior of Frontline Employees and its Antecedents and Outcomes- An Example of Hotel Industry." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/80017488741682457672.
Повний текст джерела國立東華大學
企業管理學系
98
After the notion of “service sabotage” was proposed by Harris and Ogbonna (2002), the related research and discussion were also growing, much of the existing research on service sabotage focuses on the exploratory and qualitative researches, and mostly identifying the types of sabotage, or classifying the saboteur, there are less evidence of research data. The aims of this study are using three different perspectives such as individual factors, work and group factors and organizational factors to investigate antecedents to service sabotage and consequences which related service performance of service sabotage. By using survey-based approach, this study considers frontline employees in hotel who usually high service contact with customer. Finally, this study used structural equation modeling to test the hypotheses which are supported. The results of this study are including: 1. In parts of individual factor, we find that conscientiousness has significant negative influence on service sabotage. Besides, openness to experience has significant positive influence on service sabotage. 2. In parts of work and group factor, group norms has significant negative influence on service sabotage. And customer interpersonal injustice has significant positive influence on service sabotage. 3. In parts of organizational factor, surveillance has significant negative influence on service sabotage. 4. Ih the consequences of service sabotage, service quality, employee satisfaction and employee-customer rapport all have significant positive influence on service sabotage.
Huang, Jhih-Rong, and 黃芝蓉. "The Relationships among Job Characteristics, Emotional Labor, and Job Satisfaction of Frontline Employees: A Comparison among Hotel, Restaurant, and Travel Industries." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/cqhnuy.
Повний текст джерела國立東華大學
觀光暨休閒遊憩學系
102
In the tourism industry, frontline employees, bearing in mind the goal of fulfilling customer needs, play a critical role in connecting the firm with its customers. While doing so, they frequently encounter demanding customers, and that’s the situation where “emotional labor” emerges. Emotional labor is the management of emotional display in order to meet social expectations. According to the previous research, job characteristic can regulate emotional labor, whereas lower emotional labor can elevate job satisfaction. The purpose of this study is to compare the relationships among job characteristic, emotional labor, and job satisfaction in three tourism industries. Purposive and snowballing sampling methods were applied for collecting frontline employees of hotels, restaurants and travel agencies. The survey was carried out from November 3rd, 2013 to January 7th, 2014 with a total of 280 valid samples. Results revealed that, while different industries project different job characteristics, job characteristics can positively predict frontline employees’ emotional labor and job satisfaction. Also, emotional labor has been proved to be positively associated with job satisfaction, and thus has some effect on mediating the relationship between job characteristic and job satisfaction. To sum up, the study suggests that the company should modulate the training program and emotional labor performance of its employees according to job characteristics. More practical suggestions are provided to enhance the satisfaction of both employees and customers.
Chen, Yi-Chieh, and 陳怡潔. "Effects of Salary and Compensation System Equity on Job Satisfaction and Turnover Intention in the Context of Tourist Hotel: Taking Frontline Employees as Example." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/65781739138103969338.
Повний текст джерела銘傳大學
管理研究所博士班
98
Frontline employees of tourist hotel play a crucial role in providing cus-tomer service satisfaction. In the face of low salary and high turnover rates, it has long been considered an important issue for frontline employees of tourist hotel in Taiwan to formulate a compensation system, increase employee satisfaction and alleviate turnover intention. The purpose of this paper is to examine the effects of salary and compensation system equity on job satisfaction and turnover intention for frontline employees of tourist hotel. Distributive justice and procedural justice were used to measure the equity. 388 effective samples of frontline employees from 32 tourist hotel were randomly sampled, structural equation model (SEM) was employed to verify the hypotheses. The results revealed that both distributive and procedural justices significantly affect job satisfaction of frontline employees of tourist hotel positively. Furthermore, distributive justice significantly affects turnover intention of frontline employees of tourist hotel positively. However, effect of procedural justice on turnover intention of frontline employees of tourist hotel is not significant. In general, distributive and procedural justices affect job satisfaction nearly equally. However, total effect of distributive justice on turnover intention of frontline employees of tourist hotel is higher relatively than procedural justice can exert on.
Lin, Tzu-Wan, and 林姿宛. "Emotional Labor, Burnout and Job Satisfaction of Food and Beverage Department Frontline Employees in the International Tourist Hotels: Moderating Effects of Social Support." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/54525371498926971794.
Повний текст джерела國立臺中教育大學
永續觀光暨遊憩管理研究所
99
The concept of emotional labor was introduced by Hochschild (1979, 1983) and is defined as “the management of feeling to create a publicly observable facial and bodily display.” Some recent studies have discovered the emotional labor of front-line service staff in the tourism context (e.g., Guerrier and Adib, 2003; Constanti and Gibbs, 2005) and have developed an exclusive hospitality emotional labor scale (HELS) for the hospitality industry (Chu and Murrmann, 2006). A thorough understanding about emotional labor of the food and beverage department frontline employees in the international tourist hotel, however, is still wanting. The purpose of this study is to add to what is known. Conceptual framework was built in the light of critical managerial issues. Quantitative research approach was used to examine the casual relationships among emotional labor, job burnout and satisfaction and moderating effects of social support. Findings suggest that emotional labor induces job burnout and decreases job satisfaction for the food and beverage department frontline employees in the international tourist hotels. Furthermore, job burnout also reduces job satisfaction for the food and beverage department frontline employees in the international tourist hotels. However, Social support can buffer the effects of emotional labor on the job burnout and job satisfaction. Managerial implications and future research directions are also provided in this study.
Kuo, Wei-Chun, and 郭為鈞. "The Influence of Behaviour of ‘Difficult Customer’ on the Emotional Impact and Job Stress on Frontline Employee- A Case Study of Rooms Division in International Tourist Hotels in Kaohsiung." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/4h9ny3.
Повний текст джерела國立高雄餐旅大學
餐旅管理研究所
102
The particular purpose of this study is to explore the correlation between difficult customers, and their impact upon the frontline Taiwanese hotel staff; in addition, this study also investigates which types of difficult customer employees frequently encounter and whether the hotels provide sufficient resources to assist their employees when dealing with difficult customers. This study developed and distributed questionnaires to more than 500 frontline service personnel, in order to establish an overview of this area. After collecting 323 questionnaires, the results demonstrate that four types of behaviour of difficult customer were found in service encounters in the hotel industry. The results further reveal that customers who are rude in behaviour cause more job stress and emotional impact on employees than other types of difficult customer behaviours. Practitioners and managers in the hotel industry could use these findings to further understand difficult customer behaviour and its impact on frontline employees within the rooms division; furthermore, they could use it as a guideline to make efficiency improvements and prevent problems occurring.
Частини книг з теми "Hotel frontline employees"
Di Virgilio, Francesca, Angelo Presenza, and Lorn R. Sheehan. "Organizational Citizenship Behavior." In Handbook of Research on Global Hospitality and Tourism Management, 163–84. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8606-9.ch010.
Повний текст джерела"Emotional Labor Among the Frontline Employees of the Hotel Industry in India." In Global Cases on Hospitality Industry, 249–72. Routledge, 2013. http://dx.doi.org/10.4324/9780203051825-20.
Повний текст джерелаLee, Helen Wing Han. "Impacts of Smart Technology on Customer Experience." In Advances in Hospitality, Tourism, and the Services Industry, 1–11. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-6607-0.ch001.
Повний текст джерела"Frontline Employee Incentives." In A Hotel Manager's Handbook, 219–30. Apple Academic Press, 2016. http://dx.doi.org/10.1201/b19848-20.
Повний текст джерела"Frontline Employee Training." In A Hotel Manager’s Handbook, 25–49. Apple Academic Press, 2015. http://dx.doi.org/10.1201/b19848-5.
Повний текст джерела"Frontline Employee Training." In A Hotel Manager's Handbook, 33–58. Apple Academic Press, 2016. http://dx.doi.org/10.1201/b19848-7.
Повний текст джерела"Frontline Employee Recruitment and Selection." In A Hotel Manager's Handbook, 15–32. Apple Academic Press, 2016. http://dx.doi.org/10.1201/b19848-6.
Повний текст джерела"Frontline Employee Feedback and Evaluation." In A Hotel Manager's Handbook, 59–68. Apple Academic Press, 2016. http://dx.doi.org/10.1201/b19848-8.
Повний текст джерелаHallin, Carina Antonia, Torvald Øgaard, and Einar Marnburg. "Exploring Qualitative Differences in Knowledge Sources." In Global Aspects and Cultural Perspectives on Knowledge Management, 286–310. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-60960-555-1.ch018.
Повний текст джерелаHudson, Dr Simon, and Louise Hudson. "Managing Service Encounters." In Customer Service for Hospitality and Tourism. 3rd ed. Goodfellow Publishers, 2022. http://dx.doi.org/10.23912/9781915097132-5074.
Повний текст джерела