Дисертації з теми "Hospitals Victoria Emergency service"
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O'Meara, Peter Francis Public Health & Community Medicine Faculty of Medicine UNSW. "Models of ambulance service delivery for rural Victoria." Awarded by:University of New South Wales. Public Health and Community Medicine, 2002. http://handle.unsw.edu.au/1959.4/18771.
Повний текст джерелаAndersson, Sanna, and Sandra Stålhult. "Hospitals exposed to flooding in Manila City, Philippines : GIS analyses of alternative emergency routes and allocation of emergency service and temporary medical centre." Thesis, Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-33042.
Повний текст джерелаFrederick, John (John William) 1952. ""The help I need is more than the help they can give me" : a study of the life circumstances of emergency relief clients." Monash University, Dept. of Social Work, 2004. http://arrow.monash.edu.au/hdl/1959.1/5151.
Повний текст джерелаMak, Kin-ming, and 麥健銘. "Emergency psychiatric attendance in a Hong Kong hospital: a local experience in understanding factors associatedwith re-attendance." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B3972489X.
Повний текст джерела梁寶珊 and Po-shan Melissa Leung. "The prevalence of domestic violence among the female Chinese population in the accident and emergency department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B25910681.
Повний текст джерелаTse, Po-shu Patrick, and 謝寶樹. "An application of short-term scheduling tactics to the accident and emergency department of a public hospital in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1990. http://hub.hku.hk/bib/B31264785.
Повний текст джерелаMoore, Simon Peter. "Delays in the emergency department and their effects on the ambulance provider." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2067.
Повний текст джерелаSilva, Nilce Mara da. "Aspectos facilitadores e dificultadores do trabalho do enfermeiro em cargos gerenciais em hospital." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-07032016-210705/.
Повний текст джерелаThe new configuration of the role of hospitals, with a view to building health care networks, has implications for the work of nurses in management positions in relation to their administrative, helth care and teaching actions/decisions. This study aimed to identify the facilitating and hindering aspects of the work of nurses in management positions in a public emergency hospital in the interior of the state of São Paulo. A descriptive study with quantitative approach of the qualitative data was performed, using the Critical Incident Technique, to survey the perceptions and attitudes in relation to the researched object. The study was developed in a public tertiary-level teaching hospital, located in the northeast region of São Paulo state, Brazil. In total, 15 nurses in management positions, who worked in the function for at least one year, participated, excluding those who were absent from the workplace at the time of data collection as a result of legal absences or because it was not possible to conduct the interview after five appointments canceled. Data collection was performed through individual semi-structured interview. Critical incidents consisting of 42 cases were reported, of which 33.3% were positive and 66.7% negative, culminating in 57 behaviors, of which 84.2% positive and 15.8% negative, and 74 consequences, 41.9% positive and 58.1% negative. Content analysis data were grouped by similarity of content. Situation, behavior and consequence with predominantly positive references were considered as facilitating aspects, with the following categories: interaction- team, patient, family; to manage the work unit; to question the implementation of the Management Group and to communicate. On the other hand, situation, behavior and consequence with predominantly negative references were considered hindering aspects, with the following categories: organizational structure; infrastructure management and personnel management. It is highligted that these results may support the work of nurses in management positions as well as hospital managers, once the hindering aspects of the work of nurses in management positions are related mostly to issues of poor governance to this professional. Thus, the study evidences the need for closer alignment of managers and nurses with management position, in order to commonly solve issues that favor the care process and work coordination. It is undeniable the clarity that participants have about their professional liability, since although the incidents have had predominantly negative references, behaviors presented had mainly positive references, showing the efforts that these professionals expend to overcome the difficulties experienced and the importance considered in sharing decisions and actions to be taken
Barakat, Soraia Fatima Coelho. ""Caracterização da demanda do Serviço de Emergências Clínicas de um hospital terciário do município de São Paulo"." Universidade de São Paulo, 2004. http://www.teses.usp.br/teses/disponiveis/5/5159/tde-07112005-174138/.
Повний текст джерелаOvercrowding in Emergency Department is a Public Health problem not only in Brazil. However, information about the population that search for emergency medical care at tertiary hospitals in Brazil is incomplete. Therefore, the main objective of this work was to reconstruct the pathway of these patients until their arrival to the Clinical Emergency Department of a tertiary Hospital. During a typical week, 1121 patients were attended at the Hospital das Clínicas Clinical Emergency Department, São Paulo, Brazil. From this total, 946 were interviewed and 881 (93,1%) were selected to the study. The selected patients were questioned by health care professionals before the medical consult, regarding their demographic characterization, as well as questions about the reasons why they choose this specific health service. Variables associated to the patients coming to the hospital were studied by univariate analysis followed by construction of a logistic regression model. The emergency service demand is composed predominantly by white women, 44 years old (mean age), living in São Paulo City (81,3%), low instruction grade, monthly income around US$ 80. Only 5% of them have private health care plan. Usually they have a primary medical service (72,5%) or a hospital/emergency service (53,4%)in their home neighborhoods. More than half of the patients (56,2%) came directly to the Clinical Emergency Department, without searching for a less complex service. The most frequent diagnosis was upper airways infections. More than 92% of the patients attended were discharged after a simple medical consultation, suggesting that they could have been seen in a less complex health care facility. Patients not married, aged between 25 and 39 years old, with higher level of instruction, without clinical disease and that had been attended at Hospital das Clínicas any time were more likely to search this emergency service before to go to other health services. In other hand, patients living far from the service and with symptoms during several days were less likely to search this service directly. Asked the reasons they search this specific Emergency Service, patients cited credibility and trust are major factors, along with lack of confidence and solving ability of the others services. Factors priming the patients to have this specific service as a first choice were living close to the Hospital, higher education level, symptoms lasting less than one day and fever as a presenting symptom. From the patients attended in other services, prior to their arrival at this Emergency Department, 26,4% were seen at primary care facilities and 73,6% at other hospitals. In this study we have shown that the reasons why patients search for a Clinical Emergency Department in a tertiary Hospital is very complex, including easy access, credibility and lack of trust in other services. These results are contrary to the common sense, and the current view of Health Care directors. Overcrowding in Emergency Departments is due not only to inefficiency Primary Care services, but also to low solving ability of hospital services.
Wanecq, Charles-Antoine. "Sauver, protéger et soigner : une histoire des secours d’urgence en France (années 1920-années 1980)." Thesis, Paris, Institut d'études politiques, 2018. http://www.theses.fr/2018IEPP0039.
Повний текст джерелаThis dissertation deals with the elaboration and the social uses of the notion of vital emergency in contemporary France. The concept of emergency – defined as a need for urgent action to avoid death - constitutes an increasingly common form of medical care. Based on a study of multiple sources, including the archives of physicians, administrations, hospitals and associations, this doctoral research aims at understanding the social, economic and political processes set in motion by an accident, when one or several human lives are threatened. During the interwar period, the innovative medical and surgical techniques of the First World War were seldom implemented in the civilian world ; however the nuclear risk and the increasing mortality rate caused by road acccidents led to an organization of emergency medical services in public hospitals. This public policy was overseen by a division of the Ministry of Health. Through an analysis of the division of labour and of the technical devices which rationalized the provision of emergency care, this dissertation changes the focus of the debates on the value of human lives in the history of health and of the institutions in charge of the protection of populations
Gallotti, Renata Mahfuz Daud. ""Eventos adversos e óbitos hospitalares em serviço de emergências clínicas de um hospital universitário terciário: um olhar para a qualidade da atenção"." Universidade de São Paulo, 2003. http://www.teses.usp.br/teses/disponiveis/5/5159/tde-15082005-171758/.
Повний текст джерелаAdverse events (AEs), defined as unintended injuries caused by medical care, are recognized as a major health problem. Although most of them lead to minimal impairments, a considerable proportion is related to patients death. Urgent care is considered an important AE risk factor. No related Brazilian studies were published so far. The present study aimed to identify the occurrence of AEs in patients admitted for stroke to the medical emergency department of the Hospital das Clínicas da Faculdade de Medicina da Universidade de São Paulo (HCFMUSP) and to determine the AEs categories associated to death. This paired case-control study enrolled 468 patients admitted for stroke to the HCFMUSP medical emergency department from March 1996 to September 1999. The cases comprised 234 consecutive deaths and the controls 234 discharged patients, matched for primary diagnosis and admission period. AEs, detected by retrospective chart review, were classified with regard to their severity, immediate causes, affected systems and professional involved in patient care. The association with death was analyzed by multivariate conditional regression including variables related to demographic aspects, clinical severity on admission and care characteristics. A total of 1,218 AEs were identified in 468 patients: 932 AEs (76.5%) in 170 cases and 286 AEs (23.5%) in 125 controls. Major AEs corresponded to 54.1% of all AEs, with 659 episodes: 538 events in 143 cases and 121 in 65 controls. Diagnostic and therapeutic procedures and nursing activities accounted together for 55.2% of all events. Concerning the affected system, 46.0% of the identified AEs lead to general manifestations. Nursing and medical AEs represented the most frequent professional categories involved (38.4% and 31.0% of all events). A significant association with death was found regarding major AEs, medical AEs and nosocomial infections, with adjusted OR estimates of 3.72 (95% IC = 1.63-8.48), 3.69 (95% IC = 1.60-8.50) and 3.20 (95% IC = 1.20-8.51), respectively. In summary, adverse events, most of them severe, were frequent in cases and controls, leading mainly to general manifestations. Diagnostic and therapeutic procedures and nursing activities corresponded to the main AEs immediate causes. Regarding the professional involved, AEs related to nurses and physicians predominated. Major AEs, medical AEs and nosocomial infectious were significantly associated to death in stroke patients admitted to the medical emergency department of the Hospital das Clínicas da Faculdade de Medicina da Universidade de São Paulo
Jaswal, Harpreet Kaur. "Seismic preparedness of hospitals in Victoria, British Columbia, Canada." Thesis, 2012. http://hdl.handle.net/1828/3997.
Повний текст джерелаGraduate
Williams, Robert Melvin. "The costs of emergency department services dissertation submitted in partial fulfillment ... for the degree of Doctor of Public Health (Health Policy) ... /." 1994. http://books.google.com/books?id=JsdBAAAAMAAJ.
Повний текст джерелаO'Meara, Peter Francis. "Models of ambulance service delivery for rural Victoria /." 2002. http://www.library.unsw.edu.au/~thesis/adt-NUN/public/adt-NUN20030401.152156/index.html.
Повний текст джерелаHartley, Peter Ross. "Paramedic practice and the cultural and religious needs of pre‐hospital patients in Victoria." Thesis, 2012. https://vuir.vu.edu.au/21301/.
Повний текст джерелаButler, Patricia A. "Medicaid HMO enrollees in the emergency room use of non-emergency care : a dissertation submitted in partial fulfillment ... for the degree of Doctor of Public Health (Health Policy) ... /." 1996. http://books.google.com/books?id=PysoAAAAMAAJ.
Повний текст джерелаKabongo, Diulu. "Severe hypertension in two emergency departments of Netcare Management (Pty) Limited hospitals, Johannesburg, South Africa." Thesis, 2014.
Знайти повний текст джерелаHan, Cheng-Hua, and 韓振華. "The Location Analysis of Heliports and Designated Hospitals for the Air Emergency Medical Service Network in Taiwan." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/01831532422010113026.
Повний текст джерела國立成功大學
交通管理(科學)學系
84
The Emergency Medical Service (EMS) is of great importance to the lives of the people. In Taiwan, however, the natural geographical barriers, road congestion, and unevenly distributed medical resources have prohibited this vital service to some remote areas. Thus, the establishment of an efficient Air EMS network and making this service available to every individual is one of the urgent public works in Taiwan.The purpose of designing this network is to ensure patients and severely injured persons can always be transported in time to the designated medical service stations for medical treatments. Since such a service costs a lot, the planners have to locate this resource effectively.Upon surveying current and potential sites for medical facilities and heliports, we construct a mathematical model to simultaneously determine the heliport and designated hospital locations, numbers of helicopters, and delivery routes for the patients. We also propose a heuristic algorithm to solve this kind of location decision problem. Besides, we use the UfosNet planning software to display the results, so users can better see the location and their service areas of the heliports and the hospitals. Further, results from this case study can serve as a reference for government authorities to design the Air Emergency Medical Service System in the near future.
"Analysis of accident and emergency services in Hong Kong: the level of inappropriate utilization and why?" Thesis, 2004. http://library.cuhk.edu.hk/record=b6075018.
Повний текст джерелаAlbert Lee.
Source: Dissertation Abstracts International, Volume: 73-01, Section: B, page: .
Thesis (M.D.)--Chinese University of Hong Kong, 2004.
Includes bibliographical references (leaves 137-151).
Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web.
Appendix 4 in Chinese.
Steinke, Claudia. "Service design in the ER." Thesis, 2008. http://hdl.handle.net/1828/2532.
Повний текст джерелаTeegala, Shyam Mohan Reddy Taylor Wendell C. Granchi Thomas Chen Chin-Hsing Xiong Momiao. "Factors associated with hospital admission of elder cardiovascular patients in an emergency center." 2008. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1452162.
Повний текст джерелаSource: Masters Abstracts International, Volume: 46-05, page: 2672. Adviser: Wendell C. Taylor. Includes bibliographical references.
hui, Hung-chien, and 洪千惠. "The Exploration of Emergency Social Work Service Model – Taking the regional hospitals and medical centers in Northern part of Taiwan as examples." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/97561821865225488378.
Повний текст джерела東吳大學
社會工作學系
96
Summary In recent years, assisting with the medical examinations, providing the emotional supports and crisis interventions for the victims of domestic violence, child and elderly abuse and sexual abuse have become the important focus in emergency social work. Therefore, the emergency social worker plays an important role in the emergency medical team to assist those who are underprivileged with their medical care, financial, family, life security and discharge planning problems. This research was conducted with qualitative research methods to present the actual practice of the emergency social work by exploring the current situation in emergency social work practice, the roles and functions of emergency social workers, the difficulties, coping strategies, and the dynamics among team members. The data collection of this research was conducted with semi-structure interview. There are twelve hospital social workers agreed to be interviewed via mail or phone invitation. Among the twelve participants, five of them are from the medical centers and seven are from the regional hospitals. The main findings of this research are the followings: 1. Currently, most of the hospitals adopt the duty-assigned service model - having assigned social workers responsible for the emergency room as part of their job duties. Only two of the medical centers have full-time emergency social workers solely responsible for emergency room and there is still one hospital has emergency social workers taking shifts. Having social workers working full-time in the emergency is the expectation for most of the emergency social workers. 2. Serving the immigrants (foreign spouses), the elderly living alone, dealing with the complaints and medical disputes have become the newly main focus of emergency social work. 3. The job contents, familiar working environment and good team working relationship are the main reasons which keep the social workers willing to be working in the emergency. 4. The most important and obvious role of the emergency social worker plays is the coordinator of communication. Then, the emergency social worker also plays roles as consultant, resource provider, educator, preventer, and advocate. 5. The role conflicts of the emergency social workers mainly come from the overly high expectations and dependency from the medical and nursing team members. The mostly expected roles of the emergency social workers are: family surrogate, problem solver for the problems that medical staffs dislike or impatient with and omnipotent problem solver. 6. The new roles for the emergency social workers include preventers, staff supporters, educational trainers, and researchers. 7. The ways of working with the medical team include demonstrating the functions of social workers, providing immediate services, being empathetic, supporting and respecting the medical team members and continuing educational trainings. 8. The difficulties of emergency social work practice come from the individual, the medical team, the institution, and the environment. 9. The most useful ways of dealing with setbacks for emergency social workers are seeking the support for the director and the peers, constant communication and continuing professional learning. Key word: Emergency social work
Otieno, Florence Awino. "Patient perception of quality of care and service delivery in emergency departments in Gauteng: a case study of one public hospital." Thesis, 2008. http://hdl.handle.net/10210/715.
Повний текст джерелаDr. Susan Jennifer Armstrong
Taggart, Michelle Rae. "The attitudes and activities of registered nurses towards health promotion and patient education in the emergency department." Thesis, 2008. http://hdl.handle.net/1828/2590.
Повний текст джерелаDawson, David. "Experiential and Organisational Factors Predicting the Mental Health of Emergency Paramedics: Beyond the Trauma." Thesis, 2021. https://vuir.vu.edu.au/42952/.
Повний текст джерелаGodfredson, Jeffrey. "An International Comparison of Emergency Medical Services Delivery Systems: Which Produces The Optimum Outcome For The Patient?" Thesis, 2018. https://vuir.vu.edu.au/37851/.
Повний текст джерелаLEE, CHIEN-TA, and 李建達. "A case study of quality of medical service for stroke and coronary heart disease before and after an upgrade to a hierarchical system of emergency services-responsive hospitals." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/50527308236450069456.
Повний текст джерела國防醫學院
公共衛生學研究所
104
Abstract Cardiovascular diseases have long been among the ten major causes of death in Taiwan. To improve medical service quality and outcomes in patients with stroke or coronary heart disease, regional and above medical institutions have established treatment centers for stroke, coronary heart disease, and other cardiovascular diseases. Provider accountability for continuity of patient care is ensured through a hierarchical system of emergency services-responsive hospitals implemented in July 2009. However, whether or not the quality of medical care for stroke and coronary heart disease improved after this network of hospitals was implemented has seldom been considered. Therefore, in order to improve medical service processes and outcomes, a case study was conducted, using records of patients who received hospital emergency medical services between January 2012 and November 2015. The usage of health insurance was analyzed, the data were summarized, and relevant indices were evaluated. The study was carried out for 3 domains: structure, process, and outcome. Existing emergency medical service conditions and the care needs and standards applied in individual cases were analyzed. The evaluation considered the general medical care of stroke and coronary heart disease patients before and after implementation of this hierarchical system, and whether index variations changed or the government's objectives for the upgrade were fulfilled. Statistical analysis (Stata version 10.0) was performed to examine whether index ratios achieved certain goals. This study found that the upgrade to a hierarchical emergency care system significantly improved hospital care processes for stroke and coronary heart disease patients. The overall emergency hospitalization rate increased by approximately 3%, the treatment time for Grade 1 and Grade 2 triage cases reduced by about 15-25 min, the treatment efficiency for severe cases increased, and the proportion of emergency consultations over 30 min increased by approximately 5%. However, the proportion of hospitalized observation or holding cases of over 48 h increased by about 0.18%, suggesting the treatment efficiency for mild cases still needs improvement. On the other hand, the overall return-to-emergency rate decreased, no medical treatment errors occurred, and medical service quality achieved certain standards. In order to improve quality of care for patients with emergent and severe conditions, medical information technologies should be implemented. However, the intensive care capabilities in the included hospitals need further investigation. Keywords: hierarchical system, emergency services-responsive hospitals, medical service quality, cardiovascular diseases
Park, Seong Cheol. "Indianapolis emergency medical service and the Indiana Network for Patient Care : evaluating the patient match process." Thesis, 2014. http://hdl.handle.net/1805/3808.
Повний текст джерелаIn 2009, Indianapolis Emergency Medical Service (I-EMS, formerly Wishard Ambulance Service) launched an electronic medical record system within their ambulances and started to exchange patient data with the Indiana Network for Patient Care (INPC). This unique system allows EMS personnel in an ambulance to get important medical information prior to the patient’s arrival to the accepting hospital from incident scene. In this retrospective cohort study, we found EMS personnel made 3,021 patient data requests (14%) of 21,215 EMS transports during a one-year period, with a “success” match rate of 46%, and a match “failure” rate of 17%. The three major factors for causing match “failure” were (1) ZIP code 55%, (2) Patient Name 22%, and (3) Birth Date 12%. This study shows that the ZIP code is not a robust identifier in the patient identification process and Non-ZIP code identifiers may be a better choice due to inaccuracies and changes of the ZIP code in a patient’s record.
Martins, Emanuel de Jesus Marques. "Contratualização em Meio Hospitalar." Master's thesis, 2018. http://hdl.handle.net/10316/82780.
Повний текст джерелаO Serviço Nacional de Saúde é algo de essencial para a população portuguesa, tratando-se de um serviço a que os cidadãos recorrem sempre que precisam de cuidados de saúde, seja ao nível mais básico dos cuidados, os cuidados de saúde primários, seja a um nível mais diferenciado, como são os cuidados hospitalares, nomeadamente o serviço de urgência. É também um enorme empregador a nível nacional, com uma grande rede de instituições prestadoras de cuidados distribuídas por todo o território do país. Dada a especificidade da sua atividade, a saúde, que é uma área em constante desenvolvimento científico e tecnológico, é um setor dos serviços públicos que acarreta avultados custos, sendo fonte de pressão na economia nacional. Como forma de controlar os gastos, foi criado um mecanismo de gestão do sistema que está baseado na contratualização dos cuidados de saúde, entre as entidades prestadoras (desde os cuidados de saúde primários aos hospitalares, incluindo instituições mais especializadas como são os Institutos Portugueses de Oncologia) e o Estado, que visa promover a eficiência das instituições. Este modelo de gestão é apresentado neste trabalho, detalhando-se o processo de contratualização propriamente dito, explicitando as suas fases e intervenientes, bem como as linhas de produção contratualizadas com os hospitais (internamento, cirurgia, consulta externa, ambulatório, entre outras), fazendo uma abordagem mais aprofundada ao serviço de urgência e evidenciando ajustes feitos nos últimos anos. É um tema habitualmente reservado a administradores e gestores, mas que um estudante de medicina deverá conhecer, pois são os médicos que lidam no seu quotidiano com o sistema e que em última análise são responsáveis pelos serviços prestados, daí resultando os indicadores de acesso e qualidade através dos quais a instituição vai ser avaliada no âmbito da contratualização.
The portuguese National Health Service is essential for the portuguese population. It is a service that citizens use whenever they need health care, whether at the most basic level of care, primary health care or at a more differentiated level, such as hospital care, namely the emergency department. It is also a large employer at the national level, with a large network of care institutions distributed throughout the country. Given the specificity of its activity, health, which is an area in constant scientific and technological development, is a sector of the public services that carries great costs, being a source of pressure in the national economy. As a way of controlling expenses, a system management mechanism was created that is based on the contracting of healthcare between providers (from primary healthcare providers to hospitals, including more specialized institutions such as the Portuguese Oncology Institutes) and the State, which aims to promote the efficiency of institutions. This management model is presented in this paper, detailing the contracting process itself, explaining its phases and actors, as well as the contracted production lines with hospitals (hospitalization, surgery, outpatient clinic, medical appointments, among others), taking a more thorough approach to the emergency service and highlighting adjustments made in recent years. It is a theme usually reserved for administrators and managers, but that a medical student should know, because it is the doctors who deal in their daily lives with the system and who ultimately are responsible for the services provided, resulting in the indicators of access and quality through which the institution will be evaluated in the context of contracting.
Johnson, Charles Dean Jr Begley Charles E. Amick Benjamin C. "Evaluation of the LBJ Hospital Ask Your Nurse Advice Line." 2008. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1454270.
Повний текст джерелаSource: Masters Abstracts International, Volume: 47-01, page: . Adviser: Charles E. Begley. Includes bibliographical references.
O'Rourke, Christine Harris T. Robert Dallo Florence J. Southern Paul M. "A retrospective analysis of patients referred for tuberculosis testing at Parkland Hospital, Dallas, TX." 2009. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1467442.
Повний текст джерелаButhelezi, Jabulani Khulikani Ancon. "Implementation of customer care at the Casualty Department of Edenvale Regional Hospital in Gauteng Province." Diss., 2017. http://hdl.handle.net/10500/22992.
Повний текст джерелаPublic Administration
M. P. A.