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Готові списки джерел за темами / Guest services / Книги

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Книги з теми "Guest services"

Автор: Grafiati

Опубліковано: 30 травня 2022

Оновлено: 31 травня 2022

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Ознайомтеся з топ-50 книг для дослідження на тему "Guest services".

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1

Service: Managing the guest experience. New York, N.Y: Chain Store Pub., 1988.

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2

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

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3

Institute, Disney. Be our guest: Perfecting the art of customer service. New York: Disney Editions, 2011.

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4

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.

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5

Mozhaeva, Nina, and Galina Rybachek. Hotel service. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1041498.

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Анотація:

Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for workers in the tourism industry. Meets the requirements of Federal state educational standards of secondary professional education of the last generation. For students of educational institutions of secondary vocational education, students majoring in 43.02.11 "room service."

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6

Ive, Josephine. Achieving excellence in guest service. Elsternwick, Victoria: Hospitality Press, 2000.

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7

Martin, William B. Quality customer service: The art of treating customers as guests. 2nd ed. Los Altos, Calif: Crisp Publications, 1989.

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8

Martin, William B. Quality customer service: The art of treating customers as guests. Los Altos, Calif: Crisp Publications, 1987.

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9

Shitov, Viktor. The art of hospitality. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1016654.

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Анотація:

The textbook describes the basics of the art and culture of hospitality, hospitality as part of modern business, modern models of hospitality, hospitality as a component of everyday life, hospitality in everyday life, the technology of meeting and greeting guests, the rules of greeting in the premises, on the street, the norms and rules of professional behavior and business etiquette, the basics of departmental etiquette, relations in professional activities, communication by phone, methods of holding various events, presentations and receptions, culinary art of different peoples and much more. Nine practical works are described in detail, as well as independent work in the study of the discipline of MDK. 01.01 "The art of hospitality". For students of secondary vocational education institutions. It can be used when mastering the module PM. 01 "Management of household management" for the specialty 43.02.08 "Service of household and communal services".

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10

Guest-based marketing: How to increase restaurant sales without breaking your budget. New York: J. Wiley, 1997.

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11

C, Malik S. Strategic analysis and evaluation of the impact of hotel property management systems on hotel performance and guest service. Oxford: Oxford Brookes University, 1998.

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12

New Jersey. Legislature. Joint Legislative Committee on Government Consolidation and Shared Services. Committee meeting of Joint Legislative Committee on Government Consolidation and Shared Services: Testimony from invited guests regarding private sector initiatives that could be used to streamline service delivery or make government operations more efficient : [October 25, 2006, Trenton, New Jersey]. Trenton, N.J: The Unit, 2006.

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13

Quain, Bill. Guest Services Management. Kendall/Hunt Publishing Company, 1996.

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14

Smith, Donald I. Service: Managing the guest experience. Chain Store Pub, 1988.

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15

Kinni, Ted. BE OUR GUEST. Disney Editions, 2003.

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16

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

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17

Guest Service In The Hospitality Industry. John Wiley & Sons, 2012.

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18

Staff, Potter Gift. In Memoriam: A Guest Book for Funerals and Memorial Services. Crown Publishing Group, 2018.

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19

Institute, The Disney, and Michael D. Eisner. Be Our Guest (Disney Institute Leadership Series). Disney Editions, 2001.

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20

Ness, Immanuel. The Migration of Low-Wage Jamaican Guest Workers. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252036279.003.0006.

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Анотація:

This chapter examines the process and effects of low-wage migration in Jamaica to reveal the growing importance of hospitality and domestic services in the global economy and the specific effect of U.S. guest worker programs on guest workers and their families. Though multilateral agencies extol the benefit that migration has had on the Jamaican economy through remittances, the chapter shows that in reality the guest worker program does not appreciably improve living standards of most guest workers, their families, and communities. While some development economists may argue that remittances from abroad are essential to support the basic needs of Jamaica's poor, they neglect to demonstrate how poverty is generated by the IMF and other multilateral institutions that have applied onerous terms on the country's economy which contribute to the shortage of jobs, education, health care, and adequate housing.

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21

Institute, Disney, ed. Be our guest: Perfecting the art of customer service. New York: Disney Editions, 2001.

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22

Special, guest book. Guest Book: Great for Weddings, Bridal Showers, Baby Showers, Birthdays, Anniversaries, Memorial Services, Funerals, Etc. Independently Published, 2020.

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23

Remember, Guest Books Guest Books To. Celebration of Life: Guest Book for Funeral and Memorial Services, Condolences Book, Keepsake, Remembrance Book, Beach. Independently Published, 2019.

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24

Pubs, 8ths. Celebration of Life: Guest Book for Funerals and Memorial Services,150 Pages, 8. 25 X 6' Size. Independently Published, 2020.

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25

Pubs, 8ths. Celebration of Life: Guest Book for Funerals and Memorial Services,150 Pages, 8. 25 X 6' Size. Independently Published, 2020.

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26

Pubs, 8ths. Celebration of Life: Guest Book for Funerals and Memorial Services,150 Pages, 8. 25 X 6' Size. Independently Published, 2020.

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27

Pubs, 8ths. Celebration of Life: Guest Book for Funerals and Memorial Services,150 Pages, 8. 25 X 6' Size. Independently Published, 2020.

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28

Studio, MemoriesTime. In Loving Memory: Guest Book for Funeral and Memorial Services Remembrance Book for Funerals or Wake, Golf Loves. Independently Published, 2020.

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29

Publishing, Memorial BR. In Loving Memory: Funeral Guest Book and Memorial Services, Remembrance Book for Condolence Sign Registration; Colorful Rose Theme. Independently Published, 2020.

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30

Press, Lets Go Fishing. Gone Fishing in Heaven: Fisherman Funeral Guest Book, Guestbook for Memorial Services, Condolence Book and Keepsake for Funerals or Wake. Independently Published, 2019.

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31

Rhind, Nicola. Yacht Miz Mae's Guide to Vanuatu: Culture, general information, diving, sailing, anchorages, outer islands, guest houses, people, sports, services, hiking, dugongs--. 2nd ed. Papakura, N.Z. : N. Rhind, 1998.

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32

Ness, Immanuel. India’s Global and Internal Labor Migration and Resistance. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252036279.003.0004.

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Анотація:

This chapter examines the emergence of India as a labor-export economy through assessing the warped development of the country in its effort to create a mobile labor force in all segments of the economy. Though most observers have analyzed the dramatic growth of the high technology and business service guest workers on a world scale, India seeks to export workers in all skill and wage segments, from low-wage construction, trucking, and service laborers in the Arab gulf states to high technology and business services workers in advanced capitalist countries. The chapter examines two case studies of the outcome of new migration patterns in South Asia (India), examining the high-technology enclave of Hyderabad—viewed by many corporate leaders in the North as a model for the future workplace.

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33

Notebooks, Marlice. In Loving Memory: Guest Book for Memorial and Funeral Services - Sign in Guestbook for Memorials, Wakes, Funerals - 8. 25 X 6 - 154 Pages. Independently Published, 2020.

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34

Ive, Josephine. Achieving Excellence in Guest Service. Prentice Hall, 2008.

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35

J. O. Guest Book Publishing. Celebration of Life: Black and Gold Guest Book for Funeral and Memorial Services, Condolences Book, Keepsake, Remembrance Book for Women or Men - 110 Pages Size 8. 25x6. Independently Published, 2020.

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36

Sharpton, Ben A. Service Heroes In Hospitality : A Guest Service Training Program. Human Resource Development Pr, 2000.

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37

Bill, Marvin, ed. 50 proven ways to enhance guest service. Gig Harbor, WA: Hospitality Masters Press, 1998.

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38

Stasen, P. Vincent. From Service to Experience: The Guest Perspective Paradigm. BookBaby, 2020.

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39

Class, For. In Loving Memory: Funeral Guest Book Memorial Guest Book for Funeral Memorial Service Guest Book Funeral Sign in Book Funeral Guest Book Beach Condolence Guest Book Memory Book for Funeral Service Celebration of Life Remembrance Book Name and Address. Independently Published, 2020.

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40

(Foreword), Michael D. Eisner, ed. Be Our Guest: Perfecting the Art of Customer Service. Tandem Library, 2001.

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41

Serving the Allergic Guest : Increasing Profit, Loyalty and Safety. Scottsdale Pr, 2000.

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42

Martin, William B. Quality Customer Service: The Art of Treating Customers as Guests (Crisp Fifty-Minute Books (Paperback)). Crisp Learning, 1986.

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43

Disney Y El Arte Del Servicio Al Cliente / Be Our Guest. Panorama Mexico, 2005.

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44

Institute, Food Allergy Awareness. Serving the Allergic Guest : Increasing Profit, Loyalty and Safety Training Kit. Scottsdale Press, 2000.

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45

Printing, Fawariscou. Welcome Visitor Guest Book: Guest Book for Birthday, Bridal Shower, Wedding, Anniversary, Visitor Book for Home, Retirement, Funeral or Memorial Service. Independently Published, 2020.

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46

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience. Delmar, 2011.

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47

H. C. A funeral guest book publishing. Celebration of Life FUNERAL GUEST BOOK: In Loving Memory Funeral Guest Book with Adress Line, Memorial Guest Book for Service and Funeral or Wake, Sign in Book -Harcover 110 Pages - Hunter. Independently Published, 2020.

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48

Gustafson, Hans. Teaching Interreligious Encounter. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780190677565.003.0010.

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Анотація:

This chapter offers instructors in higher education some basic tools and elements of course design for interreligious encounter in the undergraduate classroom. Aiming at practice over theory, it provides practical suggestions for fostering interreligious understanding from the first day of class through the end of the semester. These suggestions include the use of guest speakers, interdisciplinary case studies, in-class reflections, and interreligious community engagement (i.e., “service learning”), among others. Further, it provides a concise bibliography of basic introductory texts for both students and instructors in the areas of comparative theology, theologies of religions and religious pluralisms, and interreligious studies and dialogue.

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49

H. C. A funeral guest book publishing. Gone Fishing in Heaven : Funeral Guest Book with Adress Line, in Loving Memory, Memorial Guest Book for Sevices, Condolence Book, Remembrance Book for Funerals or Wake, Memorial Service Guest Book: HARDCOVER-Fisher. Independently Published, 2020.

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50

Venkatesh, Viswanath. Road to Success: A Guide for Doctoral Students and Junior Faculty. Virginia Tech Publishing, 2021. http://dx.doi.org/10.21061/road-to-success.

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Анотація:

This book provides guidance and tools to help PhD students and junior faculty members successfully navigate and mature through the various stages of an academic career. Senior faculty members can use this book as a source of ideas to advise their PhD students and junior colleagues. This book presents knowledge that is seldom imparted in PhD programs, and organizes the same as advice and tools related to achieving success at research, teaching and service, all while maintaining work-life balance. The advice and tools provided are based on years of experience of the author and guest contributors, who have successfully navigated many of the same challenges and mentored many PhD students and junior faculty members. This book is suitable both for those who seek careers in research universities or universities that promote greater balance across research, teaching and service.

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Ми пропонуємо знижки на всі преміум-плани для авторів, чиї праці увійшли до тематичних добірок літератури. Зв'яжіться з нами, щоб отримати унікальний промокод!