Дисертації з теми "Emotion at work"
Щоб переглянути інші типи публікацій з цієї теми, перейдіть за посиланням: Emotion at work.
Оформте джерело за APA, MLA, Chicago, Harvard та іншими стилями
Ознайомтеся з топ-50 дисертацій для дослідження на тему "Emotion at work".
Біля кожної праці в переліку літератури доступна кнопка «Додати до бібліографії». Скористайтеся нею – і ми автоматично оформимо бібліографічне посилання на обрану працю в потрібному вам стилі цитування: APA, MLA, «Гарвард», «Чикаго», «Ванкувер» тощо.
Також ви можете завантажити повний текст наукової публікації у форматі «.pdf» та прочитати онлайн анотацію до роботи, якщо відповідні параметри наявні в метаданих.
Переглядайте дисертації для різних дисциплін та оформлюйте правильно вашу бібліографію.
1
Becker, William J. "SHARED DISPLAY RULES AND EMOTIONAL LABOR IN WORK TEAMS." Diss., The University of Arizona, 2010. http://hdl.handle.net/10150/194198.
Анотація:
Emotions are an important part of the workplace. Emotional labor describes the monitoring and management of one's emotions at work. Employees perform emotional labor in response to explicit and perceived display rules for emotional expressions in the workplace. While compliance with these rules is generally beneficial for the organization, it may be detrimental to employee well-being.This study proposes a process model of emotional labor that extends from display rules to job attitudes and behaviors. It is unique in that it investigates display rules and emotional labor at the group level of analysis. It also includes coworkers as well as customers as targets of emotional labor. Display rule commitment is proposed as an important moderator between emotional labor and important individual job attitudes and behaviors that may account for previously mixed findings in the literature.The hypotheses of this study received general support. Specifically, group level display rules and emotional labor were viable constructs that had important consequences for job outcomes. Display rule commitment was an important predictor of job attitudes and behaviors and moderated the relationship between group level surface acting and emotional exhaustion. In addition, group level emotional labor showed a significant effect on a number of important job outcomes. It also moderated the relationship between individual level emotional labor and job attitudes and behaviors. These findings provide several promising new insights and directions for emotional labor research.
2
Mitas, Jen. "Work, emotion and the American method." Thesis, Queen Mary, University of London, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.515515.
3
Meisiek, Stefan. "Beyond the emotional work event : social sharing of emotion in organizations." Doctoral thesis, Stockholm : Economic Research Institute, Stockholm School of Economics [Ekonomiska forskningsinstitutet vid Handelshögsk.] (EFI), 2003. http://www.hhs.se/efi/summary/628.htm.
4
Smolen-Hetzel, Ann Caldwell. "Emotional Labor and Nursing Students: An Investigation of Nursing Students' Emotion Work." VCU Scholars Compass, 2006. http://scholarscompass.vcu.edu/etd/1179.
Анотація:
This study examined emotional labor as a potential source of stress for nursing students, as nursing students' performance of emotional labor may impact their working lives in important ways. Participants were 107 undergraduate and graduate nursing students enrolled in a large southeastern university who completed the Discrete EmotionsEmotional Labor Scale (DEELS; Glomb & Tews, 20041, the Student Nurse Stress Index (SNSI; Jones & Johnston, 1999), the Job Descriptive Index (JDI; Balzer et al., 20001, and the Job in General (JIG; Balzer et al., 2000) scales. Two sub-samples of nursing students were identified, one of which held a registered nurse license (seasoned group; N = 54), and the other which had no previous clinical training in nursing (unseasoned group; N = 53). First, it was hypothesized that frequency of faking emotions and suppressingemotions would predict stress and satisfaction levels for the overall sample. A second hypothesis explored if seasoned nursing students engaged in higher frequencies of faking and suppression of emotion when performing clinical nursing work. Results indicated that frequency of faking emotion was negatively correlated with student nursing stress overall, and also nursing stress about interface worries. Hierarchical regression analyses revealed that faking emotion and suppression emotion while engaged in clinical nursing work were significant predictors of overall nursing student stress. In addition, faking and suppressing emotion were significant predictors of stress related to the balance of personal and professional life. However, use of emotional labor strategies did not predictstress related to personal problems, or satisfaction with either work or the job in general. Furthermore, no differences were found with regard to frequencies of faking and suppressing emotion when seasoned and unseasoned students were compared. Other findings included that clinical nursing experience was positively related to genuine expression of emotion. In addition, students reported both high levels of stress with school and high levels of satisfaction. Students suppressed emotion while engaged in clinical work more frequently than they faked emotion. Overall, results of the present study suggested a link between nursing student performance of emotional labor strategies and their stress levels.
5
Rochat, Sylvie. "Emotion work in daily interactions at work an event-sampling approach /." [Neuchâtel] : [s.n.], 2004. http://aleph.unisg.ch/hsgscan/hm00122804.pdf.
6
Chamberlain, Lindsey. "The Effects Of Emotion Work On Burnout Components And Burnout's Effects On Workgroups." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1229702053.
7
Visser, Christelle Alfrida. "Emotion work and well-being of secondary school educators / C.A. Visser." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1337.
8
Yeoman, Louise Anderson. "Heart-work : emotion, empowerment and authority in covenanting times /." St Andrews, 1992. http://hdl.handle.net/10023/637.
9
Curtis, Penelope Ann. "Midwives in hospital : work, emotion and the labour process." Thesis, University of Manchester, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.507965.
10
Yeoman, Louise Anderson. "Heart-work : emotion, empowerment and authority in covenanting times." Thesis, University of St Andrews, 1991. http://hdl.handle.net/10023/637.
Анотація:
'Heart-work' is an examination of the inner world of the covenanters; particularly with regard to authority, empowerment and affective experience. It examines the covenanting phenomenon of conversion, which placed believers in touch with a comforting, empowering and guiding inner sense. It explores the manifestations of this inner sense, and also considers the covenanting attitudes to reason, emotion and feeling which were influenced by the centrality of this spiritual inner sense in covenanting devotion. There has also been a study of its effects on both theories of authority and practical behaviour. Both the public political climate of declarations and polemic, and the personal spiritual arena of diaries, letters and autobiographies have been explored. Modes of worship and attitudes to ceremonies are covered, as is the response of normally disadvantaged groups such as women and the lower classes to covenanting Calvinism. Modern psychotherapy theory has been used in some cases to explain why certain processes and doctrines had certain effects. In conclusion, it seems that Scottish presbyterianism relied for its effects on breaking through to a deeper level of spiritual experience in its adherents. This experience, which was connected to feeling rather than reason, was open to all persons. It was connected with the doctrines of the 'mystical body of Christ' and of the covenant by which Christ's total sovereignty within and without was recognised. Those who experienced it were profoundly affected by it and often found themselves empowered to stand up to their social superiors as a result. This inner spiritual experience was the motive force behind covenanting practice, and efforts to foster and preserve it, led to clashes with the episcopalian royal establishment, since the experience itself was closely linked to a certain framework of devotions which its adherents would not suffer to see tampered with.
11
Botma, Nadia. "Emotion experience, emotional intelligence and well-being in South Africa / Nadia Botma." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4340.
12
Lerum, Kari A. "Doing the dirty work : emotion work, professionalism, and sexuality in a customer service economy /." Thesis, Connect to this title online; UW restricted, 2000. http://hdl.handle.net/1773/8904.
13
Ward, Jenna. "Managing emotions : an enquiry into some psychological and sociological aspects of affect and emotion at work." Thesis, University of York, 2009. http://etheses.whiterose.ac.uk/14218/.
14
Olsson, Eva. "Emotioner i Arbete : En studie av vårdarbetares upplevelser av arbetsmiljö och arbetsvillkor." Doctoral thesis, Karlstad University, Faculty of Social and Life Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1421.
Анотація:
Abstract
The aim of this work is to understand, from a perspective of sociology of emotions, how employees within the health care sector experience their working environment and the conditions. By analysing how these experiences shape the interviewees’ perceptions of the quality of their working environment, the dissertation also seeks to arrive at an understanding of what the contributing factors are for their choice to either remain in or leave the organizations in which they are employed.
This study has been conducted as a qualitative interview study. Vocational categories represented in the study are doctors, nurses, assistant nurses, midwives, and physical therapists.
The analysis has employed an abductive approach, in which empirical sensitivity, interpretation, and theory are combined. The interpretative and empirical focus, and the theory used concentrate largely on emotions, and the resulting analysis is, thusly, a contribution within the sociology of emotions.
The empirical analysis is organized in three chapters, describing and analysing three main areas: dissatisfaction with public organisations, social embeddedness, and emotional labour.
In terms of results the dissertation demonstrates that workplaces undergoing repeated changes without strong support from the staff are experienced as bad, while workplaces where the employees feel affirmed and competent are experienced as good. However, it is not working environment and conditions alone that are meaningful for the interviewees, but so is the balance between work and private life, as well as the balance between social relations in and outside of the workplace.
In addition, the emotional culture in workplaces and among colleagues is of crucial importance for the interviewees’ perceptions of their work. It is suggested that this pertains to the fact that health care work constitutes a specific type of emotional labour which, in the dissertation, is described as harbouring work. Hence, more than a matter of working environment and conditions, the interviewees’ experiences depend more upon factors such as the degree of embeddedness in social relationships, the emotional climate in the workplace, and the possibility to form a buffer culture. Moreover, it is these factors that underpin how and why employees choose to remain in or leave their workplaces.
15
Bhrammanachote, Winayaporn. "The performance of emotion management in the Thai spa industry." Thesis, University of Stirling, 2016. http://hdl.handle.net/1893/23172.
Анотація:
The key aim of this thesis was to explore the range of emotions in the spa industry in Thailand and how emotions impact spa employees and customer service. This was achieved by identifying how emotions were performed and managed during service encounters within the spa industry. The thesis confirmed that the performance of emotion management influenced customer service delivery. To help understanding this, the thesis developed a conceptual framework based on three theoretical perspectives: Goffman’s theoretical concept, Hochschild’s acting strategy, and Bolton’s four typology of workplace emotion. Each perspective focused on different viewpoints which provided a more comprehensive and holistic view of emotion management. This research followed an interpretivist perspective to study the performance of emotion management and customer service delivery. The researcher adopted a phenomenological research strategy to understand in-depth information on emotion management. The main empirical element of the research was in-depth interviews with 48 spa employees in Chiang Mai province, Thailand. Interviews were undertaken with multiple key informants with various job roles: managers, receptionists, and therapists. Thematic analysis was used to analyze the interview data. Empirical findings indicated that emotional expressions from the spa employees influenced customer service behaviour. The spa employees performed ‘pecuniary’ emotion management category the most, followed by ‘prescriptive’ category, ‘presentational’ category and ‘philanthropic’ category. The characteristics of the spa industry in performing ‘pecuniary’ emotion management is ‘monetary servitude’, in performing ‘prescriptive’ emotion management is ‘showing a therapeutic professional face’, in ‘presentational’ emotion management is ‘Thai social reality’, and in ‘philanthropic’ emotion management is ‘emotion as a gift’.
16
Jarrell, Christopher Raymond. "Fatherhood, masculinity and anger : men understanding emotion work in families." Thesis, University of Hull, 2008. http://hydra.hull.ac.uk/resources/hull:5752.
Анотація:
The objectives of this thesis are: 1. To contribute to the contemporary agenda on research into fatherhood by focusing on the successes and difficulties of fathers being more involved in the intimate care of their children. 2. To contribute to the understanding of how traditional discourses on fatherhood and masculinity may affect involved fathers' ability to nurture children. 3. To consider how involved fathers manage predominant discourses on fatherhood, masculinity and anger within the home.
17
Bickerstaff, Jovonne J. "Together, Close, Resilient: Essays On Emotion Work Among Black Couples." Thesis, Harvard University, 2015. http://nrs.harvard.edu/urn-3:HUL.InstRepos:17467493.
Анотація:
Emotional intimacy and support are deemed vital to most individuals’ sense of relationship quality and satisfaction. Although relationship outcomes are more closely tied with partners’ sense of emotional well-being in their partnerships, most sociological inquiry focuses on how couples navigate instrumental tasks of family work (e.g. household work, childcare, etc.). Examinations of emotional facets of couple relationship remain rare. This dissertation addresses this dearth by presenting an inductively derived analysis of how black heterosexual spouses in enduring relationships (10-40 years) sustain emotional connection. It draws on 75 semi-structured interviews - with relationship professionals (n=12) and 42 black spouses (21 couples) interviewed jointly and individually (n=63) from New York, Cleveland, and Chicago. Using a sociology of emotion lens, it extends Arlie Hochschild’s conceptual framework of emotion management by examining emotion work along four dimensions. First, challenging gender essentialism in extant research, it examines partners’ desires for, perceptions of and approaches to intimacy going beyond a discussion of gender differences to also shed light on overlap between and variation within gender groups. Secondly, it shows how the co-creation of joint emotion strategies to avoid or confront recurrent interpersonal tensions helped couples solidify a shared sense of couple identity marked by different degrees of we-ness. Third, contrary to previous studies suggesting it’s mainly women who do emotion work on themselves to manage dissatisfaction with intimacy, I reveal how both spouses engage in emotion work when connection breaks down. Often, such emotion work often arises due to tensions between the carework of intimacy and pre-existing norms and beliefs around emotional engagement. Finally, probing particularities in black women’s socialization around resilience, I disturb the monolithic portrait of women as intimacy experts in extant research, underlining challenges they face beyond dissatisfaction with male emotionality. By focusing on black couples, the study expands the demographic terrain of qualitative sociological inquiry on emotion work and couple relationships writ large. Finally, by theorizing from the experience of black couples, I disturb trends of taking educated, white, middle class couples as the normative American family, revealing how our conceptualization of emotion work could benefit from better accounting of social positionality.Sociology
18
Hunter, Billie. "Emotion work in midwifery : an ethnographic study of the emotional work undertaken by a sample of student and qualified midwives in Wales." Thesis, Swansea University, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.588081.
Анотація:
Concerns have been expressed regarding low morale and problems with recruitment and retention in UK midwifery. Evidence suggests that integrated midwifery practice may exacerbate these difficulties and impact on the emotional aspects of work. This thesis explored how a range of midwives experienced emotion at work. focusing on sources of emotion and how emotions were managed. The study was conducted in three phases, with the data obtained informing and complementing each other. A multi-method ethnographic approach was utilised, using focus groups, interviews and observations. In Phase One, focus groups were conducted with student midwives on both eighteen month and three year programmes (n = 27). Themes generated were then explored further with qualified midwives in Phase Two (n = 11) and Phase Three (n = 29). Qualified midwives represented a broad range of clinical locations, length of clinical experience and occupational status. Thematic data analysis indicates that community and hospital environments present midwives with fundamentally different work settings that have diverse values and perspectives. The result is two primary occupational identities and ideologies, which are in conflict. Hospital midwifery is dominated by meeting service needs, via a universalistic and medicalised approach to care; the ideology is, by necessity, 'with institution'. Community-based midwifery is more able to provide an individualised, natural model of childbirth reflecting a 'with woman' ideology. This ideology is officially supported, professionally and academically. However, there is no clear match between ideology and context, and this impacts on occupational identity. Managing these conflicting ideologies requires emotion work. Emotion work strategies, learned during socialisation, reflected 'affectively neutral' or 'affectively aware' approaches. A theoretical framework is proposed, which identifies interrelationships between context, occupational identity, occupational ideology and emotion management. The dilemmas created by conflicting occupational ideologies need to be understood in order for low morale in midwifery to be addressed
19
Feldman, Moshe. "CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION." Doctoral diss., Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002225.
20
Rampling, Martina. "Emotionsarbete som professionell praktik : Advokaten som klientens guide genom brottmålsprocessen." Thesis, Stockholms universitet, Sociologiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-123437.
Анотація:
Defense lawyers are portrayed as performing non-emotional work and their education does not train them for the social dimensions of handling clients and present in court. Despite this general picture of the legal profession, studies show that the work performed by lawyers comprises comprehensive emotion work. This study is based on ten semi-structured interviews and complementary observations of court hearings with criminal defense lawyers with variation in sex, age and work experiences. The main findings show that lawyers submit to the legal emotional regime characterized by a distance to emotions in court, but that the preparation for such a presentation requires substantial emotion work with the client before and after the court hearing. Client contact can be seen as a guided tour through the legal process undertaken by the lawyer with a focus on three aspects: (1) to dampen distress, (2) to prepare, produce and represent the client's expressions of emotion in court, and (3) to turn the everyday narrative of the event into legal codes, and vice versa. Empathy stands out an important tool in the emotion work performed by lawyers. Furthermore, the performance of objectivity is constructed socially through emotion work via the concept of professionalism.Emotioner i domstol
21
Hugill, Kevin. "The experiences and emotion work of fathers in a neonatal unit." Thesis, University of Central Lancashire, 2009. http://clok.uclan.ac.uk/21891/.
Анотація:
The experiences of fathers in a neonatal unit are poorly understood. The research upon which this thesis is based sought to address some of the gaps in the existing neonatal nursing understanding of fathers' experiences. In this thesis, I adopt a critical-subtle realist viewpoint using an auto/biographical ethnographic research perspective utilising mixed-methods of data collection. I apply ideas about emotion management and specifically Hochschild's concept of 4 emotion work' to inform my analysis. Thematic analysis of the data - fieldnotes, interview transcripts and completed questionnaires was undertaken This revealed a number of major thematic areas and a number of sub-themes. These major themes are, 'men's emotion work', 'being and doing', ' tensions and control,' and 'the environment of care'. The researcher revealed some of the significant tensions and causes of anxiety for men as they seek to reconcile the demands and expectations of fatherhood in a neonatal unit. These men faced a situation where they were attempting to find a balance between 'what they wanted to feel' and 'what they thought others wanted them to feel'. Feelings of being judged by others and judging others feature within the data. There is clear evidence that neonatal unit staff and mothers alike recognised the significance of fathers' perspectives and the importance of their involvement in families. Both mothers and staff made interconnected and coordinated efforts to include fathers in infant care activities and decision-making in the neonatal unit. Most of the men who took part in this study reported positive experiences of relating to health care staff and of their time on the neonatal unit. Analysis suggests that the concept of emotion work can contribute to an exploration of fathers' experiences. However, the concept's extensive reference to the externalities of emotion tends to underplay the amount of emotion work carried out by less expressive individuals; this 'silente motion work' has characterised the men in this study. This research aims to contribute to cross-disciplinary understanding of the experience of fatherhood. In particular, by drawing on the sociology of emotion and sociological analysis of families it adds to the body of nursing research in neonatology, I make a number of recommendations for developing neonatl health care practice and some suggestions for further research in this area.
22
Du, Preez Arenda. "Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez." Thesis, North-West University, 2008. http://hdl.handle.net/10394/2637.
23
Beyneveldt, Tanya. "Emotion work and well-being of human resource personnel in a mining industry / T. Beyneveldt." Thesis, North-West University, 2009. http://hdl.handle.net/10394/3625.
Анотація:
Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are expected to display. For these service workers to be more engaged at work, emotional intelligence and social support is vital. If these factors are not in place, their well-being may be in jeopardy.
The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of service workers in a human resource field within a mining industry. A cross-sectional survey design was used. The study population (n = 229) consisted of human resource personnel in the Limpopo and North West Province. The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales, Utrecht Work Engagement Scale, Oldenburg Burnout Inventory and Social Support Scale, as well as a biographical questionnaire, were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficient and stepwise multiple regression analysis were used to analyse the data.
An analysis of the data indicated that correlations between the following constructs are statistically and practically significant. The results show that Positive Display is statistically and positively practically significantly related (medium effect) to Interaction Control. Caring/Empathy is positively practically significantly related to Positive Display (medium effect). Furthermore the Control of Emotions (medium effect) and Emotion Management (large effect) are both positively practically significantly related to Caring/Empathy. Emotional Resilience however is negatively practically significantly related to Caring and Empathy (medium effect). Emotion Expression Recognition is positively practically significantly related to Control of Emotion (medium effect). However, both Exhaustion (medium effect) and Emotional Resilience (medium effect) are negatively practically significantly related to Control of Emotions. Engagement is positively practically significant (medium effect) to Emotion Management. Emotion Resilience (medium effect) positively correlates with Exhaustion while Engagement (medium effect) negatively correlates with Exhaustion. Engagement positively practically correlates with Resilience (medium effect). Social Support of both supervisor and co-workers positively relates to engagement to a medium effect.
Principal component analysis performed on the GEIS resulted in a four-factor solution. The first factor was Caring and Empathy, which includes the willingness of an individual to help other people and understand others' feelings. The second factor was Control of Emotion, which is the ability of the individual to control and regulate emotions within themselves and others. Emotion Expression/Recognition, which is the ability of the individual to express and recognise his or her own emotional reactions, was the third factor, and the fourth was Emotion Management, which is the ability of an individual to process emotional information with regard to perception, assimilation, understanding and management of emotions. All four factors correlate with that of the GEIS originally developed by Tsaousis (2007) and accounted for 31% of the total variance in emotional intelligence.
A Multiple Regression Analysis with Exhaustion as dependent variable was carried out. The results show that Emotion Work factors accounted for 2% of the total variance and Emotional Intelligence factors for 12% of the total variance. More specifically it seems that the lack of Caring and Empathy and Emotion Management predicted Exhaustion in this regard. However, when Emotional Intelligence factors were entered into the model, an increase of 10% variance was shown of the variance explained in Exhaustion. Emotion Work, Emotional Intelligence and Social Support predicted 14% of the variance explained in the level of Exhaustion by participants.
A Multiple Regression analysis with Emotional Resilience as dependent variable was carried out. The results show that Emotion Work factors accounted for 6% of the total variance. More specifically; it seems that Dissonance predicted the level of Emotional Resilience. When Emotional Intelligence factors were entered into the model, an increase of 15% was shown. Caring and Empathy and Control of Emotions predicted Emotional Intelligence the best. Lastly, when Social Support factors were entered into the regression analysis, the variance explained showed an increase of 5%. Support of Family and Others predicted Emotional Resilience the best. In total, Emotion Work, Emotional Intelligence and Social Support factors explained 20% of the variance in Emotional Resilience.
A Multiple Regression Analysis with Engagement as dependent variable with Emotion Work factors, Emotional Intelligence factors and Social Support as predictors of Engagement was done. Entry of Emotion Work factors at the first step of the regression analysis did not produce a statistically significant model and only accounted for 1% of the variance. However, when Emotional Intelligence factors were entered in the second step of the analysis, it accounted for approximately 7% of the variance. More specifically, it seems that Caring and Empathy predicted Engagement. When Social Support factors were entered into the third step of the analysis, an increase of 27% was found. All the Social Support factors (Social Support of Family and Others, Supervisors and Co-workers) accounted for 27% of the variance explained in Engagement. Emotion Work, Emotional Intelligence and Social Support predicted 33% of the total variance explained in the level of Engagement.
Limitations within the study were identified, and recommendations were made for human resource personnel in a mining industry, as well as for future research.Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.
24
Gullekson, Nicole L. "Should Expatriates Really “Do as the Romans Do?” An Examination of Status and Emotional Display Rules in Intercultural Work Contexts." Ohio University / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1273242833.
25
Clark, Jacqueline. "Living with Breast Cancer: Emotion-Work Strategies in Breast Cancer Support Groups." NCSU, 2007. http://www.lib.ncsu.edu/theses/available/etd-03122007-104945/.
Анотація:
Research on stress and coping has attempted to explain how people deal with difficult life events, such as the diagnosis of a potentially life-threatening disease. Little attention, however, has been given to how people work together to cope with and manage the emotions evoked by such events. The present study looks at women who joined four breast cancer support groups to help them cope with the emotional fallout of the disease. Data from participant observation in these four groups, in addition to 35 in-depth interviews, are used to develop an analysis of how the women learned to cope collectively with their disease. Seven emotion-work strategies are identified and discussed, including: (a) seeking information; (b) concealing illness; (c) engaging in sexualized joking; (d) practicing compensatory femininity; (e) creating and sharing medicalized stories; (f) taking on the identity of breast cancer survivor; and (g) redefining illness as a blessing. The analysis shows how these strategies were influenced by the class-based resources the women brought with them to the groups. It also illustrates how these strategies (and thus the women?s coping efforts) were influenced and constrained by the mainstream breast cancer culture.
26
Kane, Heather Lynne Kleinman Sherryl. "Emotion work, labeling, and gender in post-partum and post-adoptive depression." Chapel Hill, N.C. : University of North Carolina at Chapel Hill, 2006. http://dc.lib.unc.edu/u?/etd,615.
Анотація:
Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 2006.Title from electronic title page (viewed Oct. 10, 2007). "... in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Sociology." Discipline: Sociology; Department/School: Sociology.
27
Sutar, Sadhana. "Constructing space: emotion, work and identity management in public places in London." Thesis, University of East London, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.532510.
Анотація:
This research was prompted by the recent boom of academic interest in identity and the construction of space. The thesis begins with a review of literature concerning sexuality and sexualised space, the visibility and spatial presence of dissident sexualities, and the safety and communal aspects of sexualised spaces. By adopting a social constructionist framework and drawing on reality as a constructed concept (Berger and Luckmann, 1966) in combination with identity as a performative concept (Butler, 1990), this thesis looks at how sexualised groups work and manage multiple emotions and manage multiple identities as part of constructing sexualised urban spaces, and how this may or may not differ for racialised groups. A feminist approach was taken to collect and analyse empirical data for this research, and a combination of quantitative and qualitative research methods were employed. These methods included participant observation, questionnaires, in-depth interviews and photography. The thesis adapts literature on emotional labour to provide an account of how identities such as sexuality and 'race' are not only experienced in everyday places at an emotional level but are also constructed at an emotional level. The thesis also relates the micro processes of managing multiple sexual and ethnic identities and performing emotion work with the construction of sexualised urban space. In other words the performance of emotion work in relation to space reveals identity to be constructed, and the performance of identities, with the tools of emotion work and identity management, constructs space. By bringing the micro dynamics of identity construction to the foreground the thesis demonstrates that marginal groups may be central to the perpetuation and maintenance of their own marginalisation by their very performance of emotion work and identity management. It therefore offers an initial understanding of how identity, difference and inequality take place at an emotional level in different places and different spaces and most significantly how these are felt.
28
Kenny, Kate Marguerite. "Passionate attachments : emotion, power and identity at work in the development sector." Thesis, University of Cambridge, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.612955.
29
Johnson, Ryan Christopher. "Exploring the Energy Link between Emotion Regulation at Work and Health Behaviors." Scholar Commons, 2014. https://scholarcommons.usf.edu/etd/5047.
Анотація:
The present study explores the process through which the regulation of emotions at work, also known as emotional labor, depletes self-regulatory resources, specifically energy, and distally impacts health behaviors in the form of less physical activity and more unhealthy eating. Differences in relationships between two forms of emotional labor, surface acting and deep acting, as well as differences between psychological and physical energy depletion, are explored. Additionally, the roles of trait mindfulness and future temporal focus are examined as between-individual differences moderating the proposed relationships.
Multi-level analysis of daily diary data collected from participants (N = 108 participants) over ten work days (N = 1,273 total days) demonstrates that surface acting at work, but not deep acting, is negatively related to after work energy levels, such that participants reported less energy on days when they engaged in more surface acting. No significant differences in strength of relationships for physical versus psychological energy depletion were found. After work energy depletion related to less time and intensity spent on physical activity, but no support for an overall mediated effect was found. No significant effects were found for unhealthy eating, or future temporal focus, while trait mindfulness did positively relate to energy levels in several models.
Theoretical and practical implications, as well as future research directions, and methodological recommendations for researchers wishing to conduct similar studies are presented. As one of the first attempts to examine the mechanisms linking emotional labor and health behaviors, this study highlights the intricate nature of the relationships examined and the resultant need for both broader and more targeted multi-faceted research at multiple-levels of analyses to further explain the complex story of work and health.
30
Joubert, Sonja. "Emotion work and well-being of client service workers within small and medium enterprises / Sonja Joubert." Thesis, North-West University, 2008. http://hdl.handle.net/10394/1822.
Анотація:
Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These display rules may result in compromising the psychological and/or physical health of workers, because they often lead to a disturbing dissonance between felt emotions and the emotions one must exhibit. It is, therefore, of vital importance for service workers to exhibit Emotional Intelligence, which will enable them to manage both their own emotions and their interactions with other people. Their inability to do so may result in stress as well as physical and emotional exhaustion, also known as Burnout.
The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of client service workers within small and medium enterprises, A cross-sectional survey design was used. An availability sample was taken from small and medium enterprises employing client service workers in the Mpumalanga Province (N = 145). The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales (FEWS), Utrecht Work Engagement Scale (UWES), Oldenburg Burnout Inventory (OLBI) and Social Support Scale, as well as a biographical questionnaire were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficients, stepwise multiple regression analysis, and Multivariate analysis of variance (MANOVA) were used to analyse the data.
Principal component analysis resulted in a one-factor solution for Engagement labelled Work Engagement, and a two factor solution for Burnout namely: Disengagement and Emotional Exhaustion. Regarding Social Support, a three factor model was extracted namely; Social Support - Co-worker, Social Support -Supervisor and Social Support - Family. A three factor model was extracted for Emotion Work namely: Emotional Dissonance, Display of Client Care and Extent of Client Interaction. A four-factor solution was extracted for Emotional Intelligence namely: Emotional Expression/Recognition, Use of Emotions to Facilitate Thinking, Control of Emotion as well as Caring and Empathy.
An analysis of the data indicated that all of the correlations between the different constructs mentioned below are statistically and practically significant, Disengagement was positively related to Emotional Exhaustion and negatively related to Emotional Expression/Recognition, Emotion Use to Facilitate Thinking and Work Engagement. Emotional Exhaustion was positively related to Emotional Dissonance and negatively related to Emotional Expression/Recognition. Emotional Dissonance was positively related to Display of Client Care, while Display of Client Care was positively related to Extent of Client Interaction, as well as Caring and Empathy. Emotional Expression/Recognition was positively related to both Emotion Use to Facilitate Thinking and Work Engagement. Emotion Control was positively related to Emotion Use to Facilitate Thinking, while it in turn was positively related to Work Engagement. Finally, Social Support from Co-workers was positively related to Social Support from Supervisors and Family, and Social Support from Supervisors was positively related to Social Support from Family.
A multiple regression analysis indicated that Emotion Work, Social Support and Emotional Intelligence predicted 29% of the variance in Work Engagement, 30% of the variance explained in Disengagement and 37% of the variance in Emotional Exhaustion.
A multivariate analysis of variance (MANOVA) which was used to determine differences between the departmental, age, race, qualification, language and gender groups with regard to Emotion Work, Emotional Intelligence, Well-being and Burnout, indicated no statistical significant differences (p < 0,05).
The results indicated a correlation between Emotional Intelligence, Emotion Work and Well-being factors. Emotional Intelligence factors predicted Work Engagement and Emotion Work predicted Emotional Exhaustion.
Recommendations were made for the profession of client service work in small and medium enterprises, as well as for future research purposes.Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
31
Addison, Michelle Tracy. "Knowing how to 'play the game' at work : a study of class, gender and emotion work in Higher Education." Thesis, University of Newcastle upon Tyne, 2014. http://hdl.handle.net/10443/2639.
Анотація:
This research is about the social games that people play at work. The focus here is on how employees come to know the game and develop a feel for the game (Bourdieu, 1990: 67) in a Higher Education setting. Central to this study is how employees acquire knowledge of what kind of person (Cockburn, 1991; Adkins, 1995) has value at work and how this knowledge becomes useful in game playing. Playing games at work involves fitting in with the ‘right ways of being and doing’ (Bourdieu, 1986: 511; Bourdieu, 1990) in certain fields. Of interest here is how people learn to fit in and play the game at work through knowledge of culturally and socially valued and valueless classed and gendered identities. The workplace is an important site in which worker identities are constructed, affirmed and eroded. People are increasingly expected to draw on personal resources, including embodied capitals and emotion work (Hochschild, 1983), as ‘marketable assets’ (Belt and Richardson, 2005: 258) as organisations search for greater productivity, higher profits and better value in competitive times. This thesis draws on qualitative data from 31 semi-structured interviews with employees working in an old, traditional Higher Education Institution in the north of England. This study looks at how emotion work (Hochschild, 1983) is used by some employees to conceal times when they think they do not fit in for reasons to do with class and gender. The aim of this research is to show that knowledge of class and gender are an important aspect of how employees learn to play games at work. It is argued here that possessing this knowledge helps employees to develop a feel for the game at work and fit in.
32
Walters, Roger. "Stress and emotion labour in schoolteaching : the changing institutional control of service work." Thesis, Lancaster University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.337431.
33
Vautier, Caroline Michelle. "Regulatory performance, identity and emotion work : an ethnographic study of an infertility clinic." Thesis, University of Warwick, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418140.
34
Chamberlain, Lindsey J. "The effects of emotion work on burnout components and burnout's effects on workgroups." Columbus, Ohio : Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1229702053.
35
Bengtsson, Jonas. "Den Konstnärliga skapandeprocessen. : Ett personligt perspektiv." Thesis, Konstfack, Keramik & Glas, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-6239.
Анотація:
By reflecting upon the works I make and my thoughts surrounding them I've been looking to develop my way of understanding and working with art. By looking at both creative and emotional aspects underlying the artistic process I try to understand what impact they have on both the art and the artist. Through my working process and by writing about my thoughts and emotions during this project I come to the conclusion that this is what can be referred to as a cathartic experience for me.
36
Nicholson, Lynda. "Picking up the pieces : (re)framing the problem of marriage breakdown in the British Armed Forces." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6343.
Анотація:
This thesis examines the issue of marriage breakdown in the British Armed Forces in light of claims that rates are double that of the civilian population. The research is situated within the context of existing research on the relationship between the service family and the military organisation. This thesis is distinctive in that it employs Bacchi's (1999) method of critical analysis to problem framing in Governmental policy and existing discourses on service families. The objective is to show how the impact of military demands on marriage and family life are framed by the media, politicians, and academics as a problem for the military, in relation to a tension that exists between retention and divorce. Attention to the effects of service life on families is therefore embedded in policy directives, and framed by concerns over the retention and recruitment of military personnel as implications for operational effectiveness. By re-focusing attention to the implications of marriage breakdown for service families this thesis constructs new problem frames, a key question being: what is problematic about marriage and marital breakdown for military wives? The empirical areas explored through in-depth qualitative interviews with a sample of ex-service wives from across the tri-Services are women s experiences and perceptions of marriage and family life, and of marriage breakdown in the military. This methodological approach is unique in that previous studies of service wives have focused on a single community. The voices and experiences of ex-service wives are noticeably absent in previous research, representing neglected routes to experience and knowledge that are vital to a more holistic understanding of the impact of military demands on the family. This thesis highlights the role of emotion in the socialisation of service families which has not been made in the existing literature to date. It has been acknowledged that the conceptual boundaries between the public and private spheres are practically non-existent where the military and service families are concerned. The interface between work and home can be explained in terms of the invisible emotion work service wives perform in support of husbands careers and the institutional goals of the military. This thesis is also distinctive in that it defines wives work in relation to the military in terms of emotional labour and the two-person career. As wives receive little recompense for this labour, responding to role appropriate emotions can have implications for the well-being of military wives, and illustrates the complex picture that emerges as to the reasons why military marriages might end. Factors linked to issues of marital adversity were: infidelity, domestic violence and emotional and psychological abuse, the effects of a culture of alcohol, and the impact of post-operational stress. In addition, family separation was viewed as creating emotional distance between couples. Many women became very independent and adept at coping with the military lifestyle, which created problems for the reintegration of personnel into family life. Moreover, husbands that were perceived by women to be married to the military, in terms of an institutional and social identity, were less satisfied with their relationships. This thesis concludes that the construct of the service family is embedded in institutional rules and regulations regarding marriage and family life, therefore current problematisations of marriage breakdown fail to reveal the difficulties experienced by families in navigating post-divorce family life. Non-intact families are rendered operationally ineffective, hence there are a number of consequences experienced by service families, and women and children in particular, that represent a far-reaching problem of marriage breakdown in the UK Armed Forces.
37
Stark, Paige DeAna. "Parents of Children with Autism: The Stigma and Emotion Work Associated with Navigating, Advocating, and Managing Autism." Thesis, North Dakota State University, 2020. https://hdl.handle.net/10365/31872.
Анотація:
This study analyzes the experiences of stigmatization and emotion work through the interview responses of eight parents of children with autism. Developing from Goffman’s theories of direct stigma and associative stigma this research integrates Hochschild’s emotion work as a way that parents respond to the stigmatization that they encounter. The results of this study indicate that some parents of children with autism perform suppressive emotion work in the way they respond to stigmatization and obstacles that occur when raising a child with special needs. In addition, stigma occurs in interactions with close friends and family members, creating issues of boundary-crossing. Parents of children with autism respond to stigma by educating those closest to them and normalizing the experiences of themselves and their child. In order to cope with the hardships of stigma, some parents also work to advocate, problem-solve, and build community beyond their immediate relationships.
38
Preston, Kim E. "Perceptions of a mindfulness intervention to manage stress and support the emotional work of teachers in alternative schools." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/109007/1/Kim_Preston_Thesis.pdf.
Анотація:
This thesis is based on a case study which explored the impact of a six-week mindfulness program designed with a two-fold purpose: to support the emotional work of alternative school teachers, and to assist in their management of stress. Overall, the study revealed a range of beneficial outcomes emerging in association with the mindfulness intervention, including a reduction in teachers' perceived stress levels. Participating teachers were highly supportive of the use of mindfulness as a professional development tool within the alternative school context. The study also suggests implications for the future use of mindfulness within this context.
39
Massip-Bosch, Enric. "Five forms of emotion : Kazuo Shinohara and the house as a work of art." Doctoral thesis, Universitat Politècnica de Catalunya, 2016. http://hdl.handle.net/10803/393940.
Анотація:
This research presents the work of the Japanese architect Kazuo Shinohara (1925-2006) and studies five of his residential designs as epitome of his oeuvre. lts development is understood as a continuous quest to reconcile two key elements, the house and the city, in order to put emotional the heart of domestic space. These two elements were present in his preoccupations from the beginning of his career but he only managed to merge them in his last designs.
lt is based on the assumption that this is one of the first in-depth research studies developed beyond the conventional segmentation and explanation of his work. lt thus considers it more important to open new perspectives on Shinohara's oeuvre than to foc us exclusively on one of them, a task that might be pursued later on.
Analyzing sorne of Shinohara's first writings and using as a starting point his simultaneous design of two very different houses, House in White and House of Earth (1964-1966), this thesis delineates a connecting line among three more choice projects's panning 20 years of practice, thus shedding a new light on Shinohara's design methods and helping explain their unity behind their apparent dissimilarities: Tanikawa House (1972-1974), House in Uehara (1975-1976) and House in Yokohama (1982-1984).
After a general description of Shinohara's relevance and main ideas on tradition, domesticity and the city, it continues with the argumentation of why a certain group of projects has been left out of this research and analyzes the five projects of this evolution, pointing out their common traits and their consistency with the general exploration about the house as a work of art started by Shinohara in 1964.
Further original contributions of this thesis to the field of Shinohara's studies consist in the translation for the first time into English of a founding article, "The House is Art" (1961), and an abridged version of "Subjectivity of Residential Design" (1964), and the reproduction of a previously unpublished text by Shinohara, "A Discourse On Tokyo; From Tokyo, Via Kazuo Shinohara: An Objective" (1998). In a separate volume this thesis incorporates the original construction designs for the five houses, with English captions.Aquesta investigació presenta l’obra de l’arquitecte japonès Kazuo Shinohara (1925-2006) i n’estudia cinc dels seus dissenys residencials com epítom del seu treball. El seu desenvolupament s’entén com una recerca contínua que mira de conciliar dos elements clau, la casa i la ciutat, per tal de posar l’emoció al cor de l’espai domèstic. Aquests dos elements ja eren presents en les seves preocupacions des de l’inici de la seva carrera, però només va aconseguir fusionar-los en els seus últims dissenys. Es basa en la constatació que aquest és un dels primers estudis d’investigació en profunditat desenvolupats més enllà de la segmentació i explicació convencionals del seu treball. Per tant, considera que ara és més important obrir noves perspectives sobre l’obra de Shinohara que centrar-se exclusivament en un dels seus aspectes, una tasca que pot ser desenvolupada en el futur. Analitzant alguns dels primers escrits de Shinohara i utilitzant com a punt de partida el disseny simultani de dues cases molt diferents, la Casa en Blanc i la Casa de la Terra (1964-1966), aquesta tesi traça una línia de connexió entre tres altres projectes signifi cats, abarcant vint anys de pràctica, per tal de llançar una nova llum sobre els mètodes de disseny de Shinohara i ajudar a explicar la seva unitat darrere de les seves aparents diferències: la Casa Tanikawa (1972-1974), la Casa a Uehara (1975-1976) i la Casa a Yokohama (1982-1984). Després d’una descripció general de la rellevància de Shinohara i de les seves idees principals sobre la tradició, la domesticitat i la ciutat, continua amb l’argumentació de per què un determinat grup de projectes s’ha quedat fora d’aquesta investigació i l’anàlisi dels cinc projectes d’aquesta evolució, assenyalant els trets comuns i la seva coherència amb l’exploració general, iniciada per Shinohara el 1964, de la casa com una obra d’art. Altres contribucions originals d’aquesta tesi en el camp dels estudis de Shinohara consisteixen en la traducció per primera vegada en anglès d’un article fundacional, “La casa és art” (1961), i una versió abreujada de “Subjectivitat del disseny residencial” (1964), i la reproducció d’un text inèdit de Shinohara, “Un discurs sobre Tòquio; des de Tòquio, via Kazuo Shinohara: Un objectiu“ (1998). En un volum a part s’inclouen els projectes executius originals per a les cinc cases, amb traduccions en anglès de les principals llegendes.
40
Rayment, Juliet. "Midwives’ emotion and body work in two hospital settings : personal strategies and professional projects." Thesis, University of Warwick, 2011. http://wrap.warwick.ac.uk/36856/.
Анотація:
Much has been written in recent years of a ‘crisis’ in the recruitment and retention of midwives in the NHS. The crisis has been attributed variously to burnout, a lack of professional autonomy, a bullying culture, and an ideological conflict between the way in which midwives wish to practise and the way they are required to practise within large bureaucratic institutions, such as NHS Trusts. Negotiating these experiences requires a significant amount of emotional labour by midwives, which they may find intolerable. This thesis explores the strategies NHS midwives deploy in order to continue working in NHS maternity services when many of their colleagues are leaving. It examines the extent to which working in a midwife-led service rather than a consultant-led service helps or hinders midwives’ capacity to manage the emotional and ideological demands of their practice. Ethnographic fieldwork was carried out in a consultant unit and an Alongside Midwife-led Unit (AMU) in two NHS Trusts in England. The findings from negotiated interactive observation and in-depth unstructured interviews with eighteen midwives were analysed using inductive ethnographic principles. In order to ameliorate the emotional distress they experienced, the midwives used coping strategies to organise the people and spaces around them. These strategies of organisation and control were part of a personal and professional project which they found almost impossible to articulate because it ran contrary to the ideals of the midwifery discourse. Midwives explained these coping strategies as firstly, necessary in order to deal with institutional constraints and regulations; secondly, out of their control and thirdly, destructive and bad for midwifery. In practice it appeared that the midwives played a role in sustaining these strategies because they formed part of a wider professional project to promote their personal and professional autonomy. These coping strategies were very similar in the Consultant Unit and the Midwifery Unit. A midwife-led service provided the midwives with a space within which to nurture their philosophy of practice. This provided some significant benefits for their emotional wellbeing, but it also polarised them against the neighbouring Delivery Suite. The resulting poor relationships profoundly affected their capacity to provide a service congruent with their professional ideals. This suggests that whilst Alongside Midwife-led Units may attempt to promote a midwifery model of care and a good working environment for midwives, their proximity to consultant-led services compounds the ideological conflict the midwives experience. The strength of their philosophy may have the unintended consequence of silencing open discussion about the negative influence on women of the strategies the midwives use to compensate for ideological conflict and a lack of institutional and professional support.
41
Oberio, Zennifer Libo-on. "Secondary students' narratives of emotion work while engaging in extended/open science inquiry projects." Thesis, University of Leeds, 2016. http://etheses.whiterose.ac.uk/16329/.
Анотація:
There is growing evidence showing the significance of student emotions in influencing student engagement and achievement. However, naturalistic studies that provide insights into contextual factors that engender students’ emotion experiences and how students manage these experiences to promote the achievement of their academic goals have been sparse. This study investigated secondary students’ emotion work (i.e., attempts to change the degree or quality of emotion experiences) within a distinctive learning environment. The forty-four participants (15-17 years old) were high-achieving students in a selective, science specialist school in the Philippines, who were undertaking two-year open school science inquiry projects with links to real-world research. Students’ emotion work narratives (68 written narratives and 57 narrative interviews) were collected over a ten-month period (which included an eight-month field work). Data analysis focused on situations that engendered emotion work and the strategies students used. School artefacts and students’ narratives were examined for ideas about achievement that were transmitted to and apprehended by students (i.e., achievement discourses), and how these discourses were linked to students’ emotion work. Five thematic groups of situations and four families of emotion work strategies were identified. The emotiveness of the situations was heightened by discourses that associated achievement with students’ social identities and extraordinary performances. Students’ emotion work served the instrumental goals of sustaining engagement in school work, managing the impact of problematic relationships with peers and teachers, and maintaining students’ social identities. Students demonstrated agency in how they harnessed for their emotion work the resources and opportunities afforded by their social networks and by the achievement discourses. This research underscores the role of emotion work in students’ effective functioning in a demanding learning environment with high levels of uncertainty. Its findings suggest the need for more research that explores students’ potential to shape their school experiences through emotion work.
42
Puranik, Harshad. "Do You Have A Minute…? How Emotions Shape the Experience and Outcomes of Daily Work Intrusions." University of Cincinnati / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1553513554345558.
43
Benjaminsson, Josef. "Moralisk balansering i arbetet : En studie av familjeutredares emotionella lönearbete." Thesis, Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-36221.
Анотація:
Familjeutredare på akut- och utredningshem är en yrkesgrupp som arbetar med utredning av föräldrars omsorgsförmåga. I arbetet träffar familjeutredaren dagligen människor som befinner sig i svåra livsskeenden. Detta ställer krav på familjeutredarens förmåga att hantera emotioner. Studiens syfte var att bidra till en djupare förståelse för familjeutredares emotionella lönearbete, vilka emotionella krav som ställs och hur de hanterar det. Studien utgick från Grundad teori (GT) och datainsamling innefattade sju semistrukturerade intervjuer. Studien resulterade i en teoretisk modell där utgångspunkten var ett emotionellt lönearbete som präglas av en moralisk konflikt. Det centrala i modellen är att arbetet kräver å ena sidan en balansering av förväntningarna på ett moraliskt upprätthållande arbete och å andra sidan det moraliska ifrågasättande som arbetet väcker. För att balansera denna konflikt använder sig familjeutredarna av emotionsstrategier.Child protection investigators are an occupational group who investigates parentsability to take care of their children. In their everyday work child protection investigators meet parents who find themselves in a difficult life situation. The investigator must therefore have the ability to manage emotions. The aim of this study was to contribute to a deeper understanding of child protection investigators emotional labor, their emotional demands and how they handle them. The methodology used in this study was Grounded theory (GT). Data were collected from seven informants. The findings show that child protection investigators' emotional labor is characterized by a moral conflict. This conflict arises when child protection investigators start questioning the bases of their work. To balance this moral conflict they use emotion strategies.
44
Sauer-Sargent, Jody Sue. "Navigating the transition into motherhood| Women's experiences of control, emotion, and social ideals." Thesis, Wayne State University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10194328.
Анотація:
In this dissertation, I sought to give postpartum women their own voices so that they could help define the postpartum experience on their own terms. It fills important gaps within the literature on new mothers’ experiences. A phenomenological approach was used, emphasizing the lived experiences of the women, with an overlay of autoethnography, where the personal experience of the researcher becomes important primarily in how it illuminates the phenomenon being studied. Thus, my personal experience of pregnancy into early motherhood is interwoven throughout this dissertation. Forty-two women participated in the in-depth, face-to-face interview, followed by a questionnaire. The qualitative data was analyzed, specific themes became prominent, and were coded for this study. Little of the quantitative data obtained by the questionnaire was used for this study. The following are forefront in this study of understanding how do women learn to navigate the “new world” of motherhood. First, throughout pregnancy, labor, postpartum, and early motherhood women experience control in a variety of ways, specifically a lack of control. Secondly, women are often afraid of doing something wrong, during pregnancy, labor, birth, and motherhood, such as differing from the norms put forward by friends, family, and the medical field, leading to feelings of guilt. When things do go right, they can feel pride, but were not likely to express this in my study. The third area of study in this dissertation, is that mothers are judged in both appearance and motherwork. In a sense, two ideals, “The Motherhood Mandate” and “Beauty Mandate,” are fighting against one another, that of being and ideal mom in terms of mothering and of being an ideal woman in terms of beauty is intertwined. These three themes are discussed in relation to three sociological theories. Medicalization and Foucault’s “docile bodies” thesis both aid in explaining women’s thoughts and experiences, as well as constraints in the postpartum stage. The social constructionist approach of “doing gender,” is applicable as well, as a general framework under which women think and act.
45
Luff, Rebekah. "The emotion work of care assistants working with older people living in a care home." Thesis, University of Surrey, 2008. http://epubs.surrey.ac.uk/997/.
Анотація:
This thesis examines the emotion work of care staff working with older people living in care homes, by integrating both sociological and psychological perspectives relating to emotions. By exploring both the empathy and emotional labour undertaken 3y care assistants from their own perspective, this thesis provides insights into the emotional demands of care work that are of both theoretical and practical relevance. The thesis examines how care staff respond to many emotional challenges in their daily work, which require both emotional skills and labour in order to provide emotional support for the residents.
46
Coşkun, Ufuk. "Job Searching among College-educated Americans: Managing Emotion Work, Social Networks, and Middle Class Identity." Diss., The University of Arizona, 2016. http://hdl.handle.net/10150/595983.
Анотація:
In recent years, the concept of emotion has increasingly been seen as a vital political factor shaping human subjectivity, that is, the process by which one becomes a subject. Emotion is an important component in the neoliberal economy within which well-being is seen to be best advanced by liberating entrepreneurial freedoms and by assuming the interests of workers and companies are commensurate. I approach the job-search process and (un/under)employment as focal spheres in which to examine the everyday production and upkeep of emotional management to produce an employable self. Specifically, I draw on thirteen months of fieldwork at five career development workshops in Arizona to argue that the career advice industry is urging job seeking college educated Americans to use emotional management techniques to become employable in a neoliberal economy. Increasingly precarious employment for college-educated Americans prepares the ground for job seekers to pursue help from career experts. These experts guide job seekers to do emotion work to change their thinking and behavior so that they can be employable professionals ready for the work force. This attempt to repackage and recreate a new employable self is couched in discovering one's "authentic self" discourse, bringing out existing skills, and figuring out what one enjoys doing. Career experts re-frame unemployment and underemployment as a training opportunity for job seekers to become productive people. During these workshops, experts explicitly attempt to blur the boundaries between work and non-work, as well as between social good and profit, which is consistent with the neoliberal economy where the individual is seen as a product or company to be marketed. Therefore, in a neoliberal context, achieving individual well-being involves active incorporation of the personal sphere into the business domain. In addition, a look at the class identities of college educated participants reveals that emotion, particularly a sense of economic security, is also shaping how job-seeking Americans describe their middle-class identity. I illustrate that in the face of decreasing economic opportunities and a tight labor market, very few participants have a negative view of what "middle class" means to them, nor do they describe their class status with an occupation oriented criteria. The majority of participants' descriptions of "middle class" included consumption items, while almost half of them indicated the importance of economic safety, security and the lack of anxiety for basic economic needs. Following and extending on the concept of ontological security, which refers to the constancy of social and material environments, I demonstrate that despite their precarious employment status, participants still believe in the American Dream and they articulate middle-class identity through their ability to continue consuming, even in a more modified form, which allows them to retain a sense of security. This indicates the centralization of safety and security discourses in defining an American middle-class identity.
47
Benuska, Sarah E. "In-Session Emotion Management of Mental Health Counselors in relation to Work Stress and Satisfaction." University of Akron / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=akron1470309895.
48
Guion, David. "Work hope and the socioemotional functioning of offenders." VCU Scholars Compass, 2013. http://scholarscompass.vcu.edu/etd/3230.
Анотація:
For offenders returning to society at record levels, securing work looms as one of the most crucial factors in successful reentry. Work hope is a construct that seeks to measure the relative presence of goals of securing desired work, thoughts about how to achieve those goals, and agency to achieve those goals, even in the presence of obstacles. This study sought to examine relationships among work hope, the socioemotional variables of attachment, emotion regulation, physical, relational, and workplace victimization, and coping, and the career-related variables of perceptions of career-related barriers and complexity level of career goals. The sample comprised cohorts from eight different correctional centers (N = 111, 72.1% male, M = 37.97, SD = 10.02), who participated in three waves of a longitudinal study. Four path models were run to model the relationship among work hope and the socioemotional variables, but none of the models satisfied all designated fit indices. The model with the combination of the most adequate fit and theoretical support found significant direct effects from Time 1 anxious attachment, but not avoidant attachment, to Time 1 difficulties with emotion regulation. Significant direct effects were found from Time 1 avoidant attachment and difficulties with emotion regulation, but not anxious attachment, to Time 3 avoidant coping. Significant direct effects were also found from Time 3 avoidant coping to Time 3 work hope. Relational, physical, and workplace victimization were not significantly related to work hope or other socioemotional variables. This study also found that work hope was significantly related to perceptions of career-related barriers (r = -.30). Overall, study findings add to the construct validity of work hope and highlight the importance of addressing socioemotional variables such as attachment, emotion regulation, and coping in preparing offenders for successful reentry and obtaining work.
49
O'Brien, Kimberly E. "A stressor-strain model of organizational citizenship behavior and counterproductive work behavior." [Tampa, Fla] : University of South Florida, 2008. http://purl.fcla.edu/usf/dc/et/SFE0002563.
50
Huyton, Jan Louise. "Behind closed doors : discovering and articulating the essence of the personal tutor's practice." Thesis, University of Edinburgh, 2011. http://hdl.handle.net/1842/5849.
Анотація:
Personal tutoring is a term commonly used in the policy and practice of higher education. Extant literature utilizes the term, but there is no common understanding of its ethos within the higher education profession. Consequently the tacit nature, purpose and outcomes of one-to-one interactions between tutors and students, which have been at the heart of UK higher education since medieval times, risk invasion by policy imperatives such as employability and student retention, or risk marginalization as off-stage activities that occur in invisible space at the periphery of higher education practice. The thesis begins by exploring research and literature on the social and institutional contexts of activities which involve personal, supportive interaction between tutors and students, alongside literature on emotion work and emotional labour, counselling supervision and therapy culture, using a theoretical lens of critical social interactionism. This produced themes which were used to frame part of the data production and analysis. The purpose of the research is to explore the essence of the personal tutorial from the tutor’s practice perspective, and to locate this in its social and institutional contexts, enabling tutors to illuminate the essence of practice that takes place behind closed doors. The focus of data production is the reflective accounts of tutors participating in the study. Ten participants from a range of UK universities produced brief written reflections about one-to-one interactions with students, followed by an individual interaction between researcher and participant, based on exploring the written reflection. These methods are underpinned by critical theory which relates to the emancipatory, transformative outcomes of facilitated critical reflective practice. Participants revealed critical reflection is unlikely to occur in the absence of facilitation. The opportunity for tutors to take part in facilitated, critical reflective practice to explore personal interactions with students produced awareness of what shapes the nature and outcomes of personal tutoring, often resulting in transformation and articulation of practice. Contextualization by participants tended to be limited to institutional and personal factors, there was less engagement with wider social policy issues. There was little evidence that participants were aware of literature and practice models relating to personal tutoring, and little evidence of professional development opportunities in this area. Practice generally occurred in invisible space and time, and tended to be based on personal judgement rather than practice ethos. If personal tutoring is to become established as an essential practice at the heart of higher education, action will be needed to recognize and value its ethos, including social and pedagogical purpose.