Статті в журналах з теми "Customer value improvement (CVI)"
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Câmara, Murielle C. G. R., Kleber Cavalcanti Nobrega, and Thereza A. B. S. Santos. "Customer service orientation on adhesion contracts." Independent Journal of Management & Production 9, no. 1 (March 2, 2018): 060. http://dx.doi.org/10.14807/ijmp.v9i1.347.
Повний текст джерелаPranata, Made Nanda, Amna Hartiati, and Cokorda Anom Bayu Sadyasmara. "Analisis Kepuasan Konsumen terhadap Kualitas Produk dan Pelayanan di Voltvet Eatery and Coffee menggunakan Metode Customer Satisfaction Index (CSI)." JURNAL REKAYASA DAN MANAJEMEN AGROINDUSTRI 7, no. 4 (December 23, 2019): 594. http://dx.doi.org/10.24843/jrma.2019.v07.i04.p11.
Повний текст джерелаSyahnur, Haerdiansyah, and Jafar Basalamah. "Analysis of the Importance Degree and Performance of Internet Service Providers in Makassar City." Digital Zone: Jurnal Teknologi Informasi dan Komunikasi 10, no. 2 (November 5, 2019): 168–77. http://dx.doi.org/10.31849/digitalzone.v10i2.3247.
Повний текст джерелаGandhy, Abel. "ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG." Jurnal Manajemen Industri dan Logistik 2, no. 2 (December 11, 2018): 135–46. http://dx.doi.org/10.30988/jmil.v2i2.34.
Повний текст джерелаSwamardika, Ida Bagus Alit, Made Sudarma, and Made Dinda Pradnya Pramita. "Usability Analyses on the Daily Evaluation System Application with Potential Gain Customer Value Method and Customer Satisfaction Index Method." Logic : Jurnal Rancang Bangun dan Teknologi 20, no. 3 (November 30, 2020): 190–94. http://dx.doi.org/10.31940/logic.v20i3.2028.
Повний текст джерелаBudiarto, Balla Wahyu, Sigit Priyanto, and Imam Muthohar. "Analisis Kualitas Pelayanan P.T. Kereta Api Indonesia terhadap Tingkat Kepuasan Pengguna Jasa pada Stasiun Cepu." Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) 5, no. 1 (November 30, 2021): 48–57. http://dx.doi.org/10.37367/jpi.v5i1.155.
Повний текст джерелаLee, Jenny (Jiyeon), Paul G. Patterson, and Liem Viet Ngo. "In pursuit of service productivity and customer satisfaction: the role of resources." European Journal of Marketing 51, no. 11/12 (November 14, 2017): 1836–55. http://dx.doi.org/10.1108/ejm-07-2016-0385.
Повний текст джерелаHelia, Vembri Noor, Cahya Putra Abdurrahman, and Fety Ilma Rahmillah. "Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI)." MATEC Web of Conferences 154 (2018): 01098. http://dx.doi.org/10.1051/matecconf/201815401098.
Повний текст джерелаRitonga, Utan Sahiro. "Penentuan Keunggulan Kompetitif Pemasaran Teh Melalui Audit Strategi Marketing Plus (Kasus Pada PT. Perkebunan Nusantara VIII Jawa Barat)." Paspalum: Jurnal Ilmiah Pertanian 6, no. 1 (April 1, 2018): 1. http://dx.doi.org/10.35138/paspalum.v6i1.72.
Повний текст джерелаAryani, Lina, and Desmintari Desmintari. "The Behavior of Consumer Satisfaction in The Process of Purchasing Decisions in the Umkm Culinary Bogor North Bogor City." International Journal of Multicultural and Multireligious Understanding 6, no. 4 (August 22, 2019): 199. http://dx.doi.org/10.18415/ijmmu.v6i4.989.
Повний текст джерелаOgunbiyi, Oyedolapo, Jack Steven Goulding, and Adebayo Oladapo. "An empirical study of the impact of lean construction techniques on sustainable construction in the UK." Construction Innovation 14, no. 1 (January 6, 2014): 88–107. http://dx.doi.org/10.1108/ci-08-2012-0045.
Повний текст джерелаNoriega Morales, Salvador, Adán Valles Ch., Vianey Torres-Argüelles, Erwin Martínez G., and Andrés Hernández G. "Six Sigma improvement project in a concrete block plant." Construction Innovation 16, no. 4 (October 3, 2016): 526–44. http://dx.doi.org/10.1108/ci-01-2015-0003.
Повний текст джерелаHefyansyah, Anton, L. Denny Siahaan, and Sarinah Sihombing. "Kinerja Pelayanan Terminal Terpadu Merak." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 7, no. 1 (April 12, 2020): 77. http://dx.doi.org/10.54324/j.mtl.v7i1.354.
Повний текст джерелаNurainy, Fibra, Azhari Rangga, and Mahesa Reyhan Prayoga. "PERILAKU DAN KEPUASAN KONSUMEN MAHASISWA UNIVERSITAS LAMPUNG TERHADAP MAKANAN CEPAT SAJI MENU UTAMA AYAM BAKAR [Customer Behavior and Satisfaction of the University of Lampung Students on Fast Food Grilled Chicken as the Main Menu]." Jurnal Teknologi & Industri Hasil Pertanian 24, no. 2 (September 12, 2019): 77. http://dx.doi.org/10.23960/jtihp.v24i2.77-88.
Повний текст джерелаNuraina, N., A. N. Hamidah, D. Despal, and E. Taufik. "The perception of the farmer on dairy cooperative feed mill logistics service using customer satisfaction index (CSI) and importance-performance analysis (IPA)." IOP Conference Series: Earth and Environmental Science 1001, no. 1 (March 1, 2022): 012025. http://dx.doi.org/10.1088/1755-1315/1001/1/012025.
Повний текст джерелаMukhoyyaroh, Nur Indah, and Prima Eko Agustyawan. "Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis." Jurnal Manajemen Teknologi & Teknik Sipil 5, no. 1 (July 19, 2022): 45. http://dx.doi.org/10.30737/jurmateks.v5i1.2260.
Повний текст джерелаPutri, Nilda Tri, Alexie Herryandhi Broto Adi, and Ryan Kamal Fikri. "Evaluation Of Service Quality For Undergraduate Programs At Andalas University." Jurnal Rekayasa Sistem Industri 6, no. 2 (October 31, 2017): 129. http://dx.doi.org/10.26593/jrsi.v6i2.1915.129-142.
Повний текст джерелаPurnomo, Ari Hesti, and Amar Mufhidin. "Analysis of Customer Satisfaction on Quality of Jakarta Corridor MRT (Mass Rapid Transit) Service 1 (Lebakbulus Station - Bundaran HI)." :: IJIEEB :: International Journal of Integrated Education, Engineering and Business :: 3, no. 2 (September 30, 2020): 71–80. http://dx.doi.org/10.29138/ijieeb.v3i2.1168.
Повний текст джерелаDarrmawan, Didit, Fayola Issalillah, Rafadi Khan Khayru, Andi Raina Ananda Herdiyana, Arif Rachman Putra, Rahayu Mardikaningsih, and Ella Anastasya Sinambela. "BPJS Patients Satisfaction Analysis Towards Service Quality of Public Health Center in Surabaya." Media Kesehatan Masyarakat Indonesia 18, no. 4 (December 30, 2022): 124–31. http://dx.doi.org/10.30597/mkmi.v18i4.19773.
Повний текст джерелаKarimah, Mar'atul, Agus Setiadi, and Mukson Mukson. "Analysis of Visitors’ Satisfaction on the Quality of Omah Salak Agro Tourism Services." SOCA: Jurnal Sosial, Ekonomi Pertanian 15, no. 1 (January 30, 2021): 85. http://dx.doi.org/10.24843/soca.2021.v15.i01.p08.
Повний текст джерелаPuspita, Dara, Ahyar Ismail, and Burhanuddin Burhanuddin. "Analisis Kepuasan Pengunjung Program Agroeduwisata Taman Teknologi Pertanian (TTP) Cigombong, Kabupaten Bogor." Forum Agribisnis 11, no. 2 (September 22, 2021): 109–21. http://dx.doi.org/10.29244/fagb.11.2.109-121.
Повний текст джерелаWahdana, Rizqi Choirul, Nunung Nuring Hayati, Sonya Sulistyono, Willy Kriswardhana, and Dano Quinta Revana. "Kinerja Terminal Penumpang Tipe B Arjasa Masa Pandemi Covid-19." Jurnal Rekayasa Sipil dan Lingkungan 6, no. 1 (June 30, 2022): 76. http://dx.doi.org/10.19184/jrsl.v6i1.31972.
Повний текст джерелаGhosh, Piyali, Geetika Goel, and Mohit Ojha. "Homeless shelters in urban India: life sans dignity." International Journal of Housing Markets and Analysis 13, no. 1 (May 21, 2018): 4–18. http://dx.doi.org/10.1108/ijhma-06-2017-0057.
Повний текст джерелаYarlina, Lita. "Evaluasi Kinerja Pelayanan Penumpang di Bandar Udara Sultan Thaha Jambi." WARTA ARDHIA 42, no. 2 (September 22, 2017): 79. http://dx.doi.org/10.25104/wa.v42i2.286.79-100.
Повний текст джерелаLisarini, Endah, and Ayi Khobul Nuryana. "KEPUASAN PEMANGKU KEPENTINGAN DARI PERAN LEMBAGA MASYARAKAT PELESTARI PADI PANDANWANGI CIANJUR." Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis 6, no. 1 (January 21, 2020): 213. http://dx.doi.org/10.25157/ma.v6i1.2965.
Повний текст джерелаSembiring, Maximus Gorky. "OER impact study perceived by faculty within ODL framework." Asian Association of Open Universities Journal 11, no. 1 (August 1, 2016): 78–89. http://dx.doi.org/10.1108/aaouj-07-2016-0021.
Повний текст джерелаBrowning, Tyson R. "On customer value and improvement in product development processes." Systems Engineering 6, no. 1 (2003): 49–61. http://dx.doi.org/10.1002/sys.10034.
Повний текст джерелаHeavey, Colm, Ann Ledwith, and Eamonn Murphy. "Introducing a new continuous improvement framework for increased organisational return on investment." TQM Journal 26, no. 6 (October 7, 2014): 594–609. http://dx.doi.org/10.1108/tqm-06-2013-0065.
Повний текст джерелаДьяченко, Александр, and Aleksandr Dyachenko. "CUSTOMER INTELLECTUAL EQUITY IN SERVICES IMPROVEMENT SYSTEM." Services in Russia and abroad 10, no. 7 (November 7, 2016): 44–52. http://dx.doi.org/10.12737/21821.
Повний текст джерелаKadir, Abdul, Muhammad Basri, and Rodi Rodi. "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN, NILAI, KEPERCAYAAN DAN LOYALITAS PELANGGAN RUMAH TANGGA PADA PERUSAHAAN DAERAH AIR MINUM KOTA KENDARI." Journal Publicuho 1, no. 1 (April 10, 2018): 28. http://dx.doi.org/10.35817/jpu.v1i1.7297.
Повний текст джерелаLu, Mengyuan, and Baozhong Yi. "Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction." Social Behavior and Personality: an international journal 50, no. 4 (April 6, 2022): 1–11. http://dx.doi.org/10.2224/sbp.11375.
Повний текст джерелаChan, Sally SJ, Yiu Che Chan, Stewart R. Walsh, Tze Tec Chong, Edward TC Choke, Alok Tiwari, and Tjun Yip Tang. "Endovenous cyanoacrylate ablation for chronic venous insufficiency and varicose veins among Asians." Annals of the Academy of Medicine, Singapore 50, no. 3 (March 31, 2021): 241–49. http://dx.doi.org/10.47102/annals-acadmedsg.2020346.
Повний текст джерелаDachyar, M., F. M. Esperanca, and R. Nurcahyo. "Loyalty Improvement of Indonesian Local Brand Fashion Customer Based on Customer Lifetime Value (CLV) Segmentation." IOP Conference Series: Materials Science and Engineering 598 (September 6, 2019): 012116. http://dx.doi.org/10.1088/1757-899x/598/1/012116.
Повний текст джерелаNyagadza, Brighton. "Responding to change and customer value improvement: Pragmatic advice to banks." Marketing Review 19, no. 3 (December 31, 2019): 235–52. http://dx.doi.org/10.1362/146934719x15774562877719.
Повний текст джерелаMcKnight, Susan, and Mike Berrington. "Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery." Evidence Based Library and Information Practice 3, no. 1 (March 17, 2008): 33. http://dx.doi.org/10.18438/b86g73.
Повний текст джерелаSun, Zhongyuan, Yucheng Li, and Xuming Lou. "The Impact of Customer Participation on Customer Value: Does Customer Resource and Regulatory Focus Matter?" Sustainability 14, no. 24 (December 13, 2022): 16685. http://dx.doi.org/10.3390/su142416685.
Повний текст джерелаYuvamitra, Korakot, Jim Lee, and Kanjicai Dong. "Value Stream Mapping of Rope Manufacturing: A Case Study." International Journal of Manufacturing Engineering 2017 (February 16, 2017): 1–11. http://dx.doi.org/10.1155/2017/8674187.
Повний текст джерелаHidayat, Khoirul, Firman Arief Soejana, and M. Fuad Fauzul Mu'tamar. "WINGKO INDUSTRY SUSTAINABILITY IMPROVEMENT STRATEGY USING THE BUSINESS MODEL CANVAS (BMC) METHOD." Journal of Industrial Engineering Management 6, no. 3 (December 20, 2021): 11–17. http://dx.doi.org/10.33536/jiem.v6i3.510.
Повний текст джерелаCamgöz-Akdağ, Hatice, H. Pınar İmer, and K. Nazlı Ergin. "Internal customer satisfaction improvement with QFD technique." Business Process Management Journal 22, no. 5 (September 5, 2016): 957–68. http://dx.doi.org/10.1108/bpmj-01-2016-0022.
Повний текст джерелаReis, Dayr, and Leticia Peña. "Linking customer satisfaction, quality, and strategic planning." Revista de Administração de Empresas 40, no. 1 (March 2000): 42–46. http://dx.doi.org/10.1590/s0034-75902000000100005.
Повний текст джерелаEriksson, Maria, and Pernilla Ingelsson. "Building an organizational culture when delivering commercial experiences – the leaders’ perspective." International Journal of Quality and Service Sciences 8, no. 2 (June 20, 2016): 229–44. http://dx.doi.org/10.1108/ijqss-04-2015-0040.
Повний текст джерелаKok, Ban Teoh, Hui Gan Kia, Sangar Rishimelan, Munusamy Kavithanjli, Yee Yong Hui, Min Lee Jie, Ying Lim Yen, Fen Lim Yi, Jing Lim Yi, and Zhi Lim Yuk. "A Study on Customer Satisfaction of Telekom Malaysia Broadband." Asia Pacific Journal of Management and Education 5, no. 1 (March 20, 2022): 79–93. http://dx.doi.org/10.32535/apjme.v4i3.1429.
Повний текст джерелаSilva, Edson Coutinho Da. "Customer Experience Project: A Framework to Create and Deliver Value to Customers." International Journal of Marketing Studies 13, no. 3 (August 26, 2021): 21. http://dx.doi.org/10.5539/ijms.v13n3p21.
Повний текст джерелаMarcus Wallenburg, Carl, and Peter Lukassen. "Proactive improvement of logistics service providers as driver of customer loyalty." European Journal of Marketing 45, no. 3 (April 5, 2011): 438–54. http://dx.doi.org/10.1108/03090561111107267.
Повний текст джерелаSamsa, Çağlar, and Alpaslan Yüce. "Understanding customers hospital experience and value co-creation behavior." TQM Journal 34, no. 6 (January 6, 2022): 1860–76. http://dx.doi.org/10.1108/tqm-09-2021-0282.
Повний текст джерелаTu, Yu-Te, and Heng-Chi Chih . "The Effect of Service Quality, Customer Perceived Value and Satisfaction on Loyalty." Journal of Economics and Behavioral Studies 3, no. 3 (September 15, 2011): 198–212. http://dx.doi.org/10.22610/jebs.v3i3.273.
Повний текст джерелаMohamed, Abeer. "The Impact of Customer Value Management on Potential Profits - A Proposed Management Accounting Framework." International Journal of Accounting and Financial Reporting 10, no. 1 (January 6, 2020): 177. http://dx.doi.org/10.5296/ijafr.v10i1.16279.
Повний текст джерелаAlves Pereira, Gustavo, Wiliam Santos Souza, Willyans Santos de Jesus, Emerson Cleister Lima Muniz, and João Artur de Souza. "KANO Model: A study to identify important attributes for customer satisfaction in a shoe store." Revista Gestão da Produção Operações e Sistemas 17, no. 1 (March 8, 2022): 01–17. http://dx.doi.org/10.15675/gepros.v17i1.2616.
Повний текст джерелаPratama, Aditya, and Santi Novani. "Proposed Service System Improvement for Regional Bank’s Mobile Banking Application using Service Science Perspective." European Journal of Business and Management Research 6, no. 5 (September 16, 2021): 115–26. http://dx.doi.org/10.24018/ejbmr.2021.6.5.1061.
Повний текст джерелаPratama, Aditya, and Santi Novani. "Proposed Service System Improvement for Regional Bank’s Mobile Banking Application using Service Science Perspective." European Journal of Business and Management Research 6, no. 5 (September 16, 2021): 115–26. http://dx.doi.org/10.24018/ejbmr.2021.6.5.1061.
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