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Статті в журналах з теми "Customer value improvement (CVI)"
Câmara, Murielle C. G. R., Kleber Cavalcanti Nobrega, and Thereza A. B. S. Santos. "Customer service orientation on adhesion contracts." Independent Journal of Management & Production 9, no. 1 (March 2, 2018): 060. http://dx.doi.org/10.14807/ijmp.v9i1.347.
Повний текст джерелаPranata, Made Nanda, Amna Hartiati, and Cokorda Anom Bayu Sadyasmara. "Analisis Kepuasan Konsumen terhadap Kualitas Produk dan Pelayanan di Voltvet Eatery and Coffee menggunakan Metode Customer Satisfaction Index (CSI)." JURNAL REKAYASA DAN MANAJEMEN AGROINDUSTRI 7, no. 4 (December 23, 2019): 594. http://dx.doi.org/10.24843/jrma.2019.v07.i04.p11.
Повний текст джерелаSyahnur, Haerdiansyah, and Jafar Basalamah. "Analysis of the Importance Degree and Performance of Internet Service Providers in Makassar City." Digital Zone: Jurnal Teknologi Informasi dan Komunikasi 10, no. 2 (November 5, 2019): 168–77. http://dx.doi.org/10.31849/digitalzone.v10i2.3247.
Повний текст джерелаGandhy, Abel. "ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG." Jurnal Manajemen Industri dan Logistik 2, no. 2 (December 11, 2018): 135–46. http://dx.doi.org/10.30988/jmil.v2i2.34.
Повний текст джерелаSwamardika, Ida Bagus Alit, Made Sudarma, and Made Dinda Pradnya Pramita. "Usability Analyses on the Daily Evaluation System Application with Potential Gain Customer Value Method and Customer Satisfaction Index Method." Logic : Jurnal Rancang Bangun dan Teknologi 20, no. 3 (November 30, 2020): 190–94. http://dx.doi.org/10.31940/logic.v20i3.2028.
Повний текст джерелаBudiarto, Balla Wahyu, Sigit Priyanto, and Imam Muthohar. "Analisis Kualitas Pelayanan P.T. Kereta Api Indonesia terhadap Tingkat Kepuasan Pengguna Jasa pada Stasiun Cepu." Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) 5, no. 1 (November 30, 2021): 48–57. http://dx.doi.org/10.37367/jpi.v5i1.155.
Повний текст джерелаLee, Jenny (Jiyeon), Paul G. Patterson, and Liem Viet Ngo. "In pursuit of service productivity and customer satisfaction: the role of resources." European Journal of Marketing 51, no. 11/12 (November 14, 2017): 1836–55. http://dx.doi.org/10.1108/ejm-07-2016-0385.
Повний текст джерелаHelia, Vembri Noor, Cahya Putra Abdurrahman, and Fety Ilma Rahmillah. "Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI)." MATEC Web of Conferences 154 (2018): 01098. http://dx.doi.org/10.1051/matecconf/201815401098.
Повний текст джерелаRitonga, Utan Sahiro. "Penentuan Keunggulan Kompetitif Pemasaran Teh Melalui Audit Strategi Marketing Plus (Kasus Pada PT. Perkebunan Nusantara VIII Jawa Barat)." Paspalum: Jurnal Ilmiah Pertanian 6, no. 1 (April 1, 2018): 1. http://dx.doi.org/10.35138/paspalum.v6i1.72.
Повний текст джерелаAryani, Lina, and Desmintari Desmintari. "The Behavior of Consumer Satisfaction in The Process of Purchasing Decisions in the Umkm Culinary Bogor North Bogor City." International Journal of Multicultural and Multireligious Understanding 6, no. 4 (August 22, 2019): 199. http://dx.doi.org/10.18415/ijmmu.v6i4.989.
Повний текст джерелаДисертації з теми "Customer value improvement (CVI)"
Botes, J. A. "Customer Loyalty and Employee Enthusiasm: An eclectic paradigm for strategic sales improvement at MB Silicon Systems." Thesis, Milpark Business School, 2008. http://www.milpark.co.za.
Повний текст джерелаDavídková, Veronika. "Analýza počtu reklamací a procesu vyřizování reklamací ve společnosti LASSELSBERGER, a.s." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16318.
Повний текст джерелаBenediktsdóttir, Laufey. "A customer-centric evaluation of a smart manufacturing concept : Development of a continuous improvement strategy for improving the productivity of a small and medium-sized enterprises." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-267040.
Повний текст джерелаNytt AB är ett nystartat företag som fokuserar på att förenkla konceptet smart tillverkning för små och medelstora företag och erbjuder en maskinövervakningslösning för dataanalys. Produkten är just nu under utveckling, slutprodukten planeras lanseras snart. Nästa steg för Nytt AB är att strukturera en marknadsplan. Detta examensarbete, som bygger på tidigare arbete i Nytt AB, fokuserar på frågor som kommer att vara viktiga när man skapar en marknadsförings- och försäljningsstrategi. Kunden blir i fokus när kundvärdena är analyserade inklusive i diskussioner om produktivitetsförbättringar för maskiner och hur man standardiserar förändringarna för att uppfylla kundens krav. Med hjälp av forskningsfrågor, analyseras kundvärdena genom att först förstå de viktigaste hoten, svagheterna, styrkorna och möjligheterna för produkten och sedan analyseras data från prototypen och de förbättringar som kan uppnås baserat på given data. Kunderna kan genom att använda produkten få statistik om sina maskiner vilket kan vara första steget att inse behovet av förändringar inom kundföretaget. Vid utveckling kommer ytterligare kundvärden att dyka upp, till exempel metoder på hur man förbättrar olika nyckeltal, såsom tillgänglighet. Att ge denna information till kunderna hjälper dem att få en bättre inblick i smart tillverkning, framtidens tillverkning.
Cohen, Rosenbaum Dan. "Analys och planering införigångsättning av förbättringsarbete på Demotikos AB." Thesis, KTH, Skolan för elektro- och systemteknik (EES), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-169892.
Повний текст джерелаMany companies are today facing a business situation with rising competition,shrinking markets, and increasing customer demands. Above all, many are stuck with an outdatedapproach on how to run their business, an approach that is poorly adapted to the ever moredemanding market. The recommended solution is often spelled "implement a quality mindsetand start working with improvements". However, this can be much easier said than done forcompanies without any experience of such a strategy, as well as any significant deficiencies in itsregular organizational structure. Demotikos AB in Stockholm is an example of such a company.This thesis is aiming to produce an improvement program for Demotikos AB by analyzing differentquality philosophies and concepts, as well as making a detailed situation analysis of thecompany. The goal is to present an improvement program together with an implementation planthat is well adapted to the company’s current condition and at the same time consistent withcurrent research literature. The company also wish to be able to use the collected quality data inthe report as a basis for a quality introduction for its employees.The company’s needs as well as problem areas were identified, through a present day analysis.The result were compared it with what effects various improvement programs could present.After an appropriate program was found the project went on to evaluate various methods andtools. Finally, a suitable implementation plan examined.
chi, Lin Han, and 林寒琦. "Identifying Better Freeway Bus Services for Customer Value Improvement." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/10745245778671372832.
Повний текст джерела東海大學
企業管理學系碩士班
96
The start of the high-speed rail service marks the beginning of more intense competition and offers consumers with more choices of mode of transportations as people traveling from one destination to the next. To be competitive, freeway buses will have to venture to provide better services to keep their customers loyal and satisfied. After a brief review of relevant literatures and exploratory focus group study, the current research identifies three critical factors (i.e. “audio/video entertainment” “bus scheduling” and “convenience”) in determining bus travelers’ various degrees of satisfaction. Conjoint analysis is then used to determine the key dimensions of service most desired by participants in the current research project. This study identifies the following five characteristics most valued by freeway bus travelers:“special deals”, “connecting transportations”, “audio/video entertainment”, “easy ticketing”, and “bus station facility”. Together , easy to read electronic bulletin board, automatic ticketing machine, frequent mileage discounts, massaging seats, and convenient connecting services constitute and create the best value enjoyed by freeway bus travelers.
CHEN, BO-YUNG, and 陳柏壅. "Applying Value Engineering and TRIZ to the improvement of Customer Churn of Educational Institutes." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/359khf.
Повний текст джерела國立臺中教育大學
文化創意產業設計與營運學系事業經營管理碩士班
104
With the impact of low birth rate and the intense competition of the educational institutes recently, many of educational institutes are in crisis. And most of them are facing to the crisis of customer churn. How to improve the customer churn becomes a significant issue of educational institutes. This study aims to improve the customer churn of the educational institutes through value engineering and Theory of Inventive Problem Solving (TRIZ). This study discussed the case of a middle-size cram school in Taichung with the use of in-depth interviewing and participant observation to collect information of the case. And use value engineering to clarify the deep problem under customer churn of the case through the view of function. Then use the TRIZ, a systematic method, into the creativity step to seek the effective management strategies. And use the weight grade method of value engineering to analyze the raise of value of each management strategies. At the last, organize the degrees of value raising and the time costs of each management strategies into short-term, mid-term and long term plans to improve the customer churn of the case. According to the result of the research, establishing a performance grading and promotion system is the most valuable management strategy to the case.
Hui-Ya, Tsai, and 蔡惠雅. "The Studies on Planning Better Hypermarket Services for Customer Value Improvement-Taichung Area as Example." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/67667323251218827320.
Повний текст джерела東海大學
企業管理學系碩士班
96
In recent years, the hypermarket industry development along with the quantity mature as well as the market competition intensifies, the difference service will be more important. To be competitive, hypermarket will have to venture to provide better services to keep their customers loyal and satisfied. After a brief review of relevant literatures and exploratory focus group study, the current research identifies three critical factors (i.e. “overall image” “sensory” and “particularity”) in determining customers’ various degrees of satisfaction. Conjoint analysis is then used to determine the key dimensions of service most desired by participants in the current research project. This study identifies the following five characteristics most valued by hypermarket customers:”E-service system”, “inquiry service”, “multi-function shopping mall”, “shopping cart”, and “entertainment”. Together, to scan the commodities in the cart by RFID, provides the computer for customers to enquire the information of commodities, the pet garden and pet cosmetology, the smart servant shopping cart in automatic tracking, and the tavern sports bar and create the best value enjoyed by hypermarket customers.
Silva, María Gabriela Peña, and Mariana Gomes Martins Venancio. "Validating pós-parto nos Museus' main assumptions: a research approach for understanding its customer segment and practical recommendations for its improvement." Master's thesis, 2019. http://hdl.handle.net/10362/69091.
Повний текст джерелаDVOŘÁKOVÁ, Miluše. "Uplatňování štíhlé výroby v podniku." Master's thesis, 2017. http://www.nusl.cz/ntk/nusl-381497.
Повний текст джерелаКниги з теми "Customer value improvement (CVI)"
1957-, Gupta Praveen, ed. Service scorecard: Creating value through sustained performance improvement. Upper Saddle River, N.J: FT Press, 2008.
Знайти повний текст джерелаOffice, General Accounting. Tax administration: FedState efforts offer opportunities but program needs improvement : report to the Commissioner of Internal Revenue. Washington, D.C: The Office, 1996.
Знайти повний текст джерелаOffice, General Accounting. Tax administration: IRS' abusive tax shelter efforts need improvement : report to the chairman and the vice chairman, Joint Committee on Taxation, U.S. Congress. Washington, D.C: The Office, 1988.
Знайти повний текст джерелаOffice, General Accounting. Tax administration: IRS' abusive tax shelter efforts need improvement : report to the chairman and the vice chairman, Joint Committee on Taxation, U.S. Congress. Washington, D.C: The Office, 1988.
Знайти повний текст джерелаOffice, General Accounting. Tax administration: Compliance measures and audits of large corporations need improvement : report to the Chairman, Permanent Subcommittee on Investigations, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1994.
Знайти повний текст джерелаOffice, General Accounting. Tax administration: Improvement in IRS' telephone assistor accuracy : fact sheet for the Chairman, Subcommittee on Commerce, Consumer, and Monetary Affairs, Committee on Government Operations, House of Representatives. Washington, D.C: The Office, 1992.
Знайти повний текст джерелаWalter, Odomirok Sr Paul. Affordability: Integrating Value, Customer, and Cost for Continuous Improvement. Taylor & Francis Group, 2016.
Знайти повний текст джерелаWalter, Odomirok Sr Paul. Affordability: Integrating Value, Customer, and Cost for Continuous Improvement. Taylor & Francis Group, 2016.
Знайти повний текст джерелаAffordability: Integrating value, customer, and cost for continuous improvement. CRC Press, 2017.
Знайти повний текст джерелаWalter, Odomirok Sr Paul. Affordability: Integrating Value, Customer, and Cost for Continuous Improvement. Taylor & Francis Group, 2016.
Знайти повний текст джерелаЧастини книг з теми "Customer value improvement (CVI)"
Akasaka, Fumiya, Ryosuke Chiba, and Yoshiki Shimomura. "An Engineering Method for Supporting Customer-Oriented Service Improvement." In Functional Thinking for Value Creation, 87–92. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19689-8_17.
Повний текст джерелаHerrmann, Andreas, Frank Huber, and Anders Gustafsson. "From Value-Orientated Quality Improvement to Customer Satisfaction — A Case Study for Passenger Cars." In Customer Retention in the Automotive Industry, 93–115. Wiesbaden: Gabler Verlag, 1997. http://dx.doi.org/10.1007/978-3-322-84509-2_5.
Повний текст джерела"Ingredient 1: Customer Value." In Escape the Improvement Trap, 43–73. Productivity Press, 2010. http://dx.doi.org/10.1201/b10152-5.
Повний текст джерелаWeinstein, Art, and William C. Johnson. "Time Insurance — A Study of Process Quality Improvement*." In Designing and Delivering Superior Customer Value, 319–23. CRC Press, 2020. http://dx.doi.org/10.4324/9780429277979-31.
Повний текст джерела"Ingredient 1: Customer Value Develop a Meaningful Business Value Proposition to Drive Improvement Actions." In Escape the Improvement Trap, 75–106. Productivity Press, 2017. http://dx.doi.org/10.1201/b10152-10.
Повний текст джерела"Time Insurance — A Study of Process Quality Improvement." In Superior Customer Value in the New Economy. CRC Press, 2004. http://dx.doi.org/10.1201/9780203501498.bmatt17.
Повний текст джерелаSaavedra, Angelo, Bernice Kotey, and Kamaljeet Sandhu. "The Digital Value Propositions for Virtual Business Incubators." In Digital Innovations for Customer Engagement, Management, and Organizational Improvement, 1–19. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-5171-4.ch001.
Повний текст джерела"Ingredient 5: The Executive Mindset Focus on Customer Value, People Development, Process Performance, and Business Improvement Outcomes, Not Solely on Savings." In Escape the Improvement Trap, 243–82. Productivity Press, 2017. http://dx.doi.org/10.1201/b10152-14.
Повний текст джерелаSanders, Janet H. "Total Quality Management in the Global Supply Chain." In Customer-Oriented Global Supply Chains, 129–44. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0246-5.ch008.
Повний текст джерелаSchork, Sabrina. "Application of the Effective Innovation Leadership Model in a Digital Innovation Project." In Digital Innovations for Customer Engagement, Management, and Organizational Improvement, 20–45. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-5171-4.ch002.
Повний текст джерелаТези доповідей конференцій з теми "Customer value improvement (CVI)"
Yinhua Hu. "Notice of Retraction: Research on the improvement of market competitiveness based on customer value." In 2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC 2011). IEEE, 2011. http://dx.doi.org/10.1109/aimsec.2011.6010645.
Повний текст джерелаSmith, Virgil K. "Increased Customer Value and Reduced Cost of Aeropropulsion Testing Through Reengineering." In ASME Turbo Expo 2000: Power for Land, Sea, and Air. American Society of Mechanical Engineers, 2000. http://dx.doi.org/10.1115/2000-gt-0577.
Повний текст джерелаNakajima, Masataka, Hiroshi Kato, and Yoshiki Shimomura. "A Method for Service Function Improvement Starting From the Service Delivery Process." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28822.
Повний текст джерелаЛогинова, Екатерина Витальевна, and Михаил Валерьевич Привалов. "LEAN PRODUCTION IN LARGE TRADING COMPANIES AS ONE OF THE APPROACHES TO IMPROVEMENT OF THE CUSTOMER SERVICE PROCESS." In Высокие технологии и инновации в науке: сборник избранных статей Международной научной конференции (Санкт-Петербург, Июль 2022). Crossref, 2022. http://dx.doi.org/10.37539/vt198.2022.51.27.009.
Повний текст джерелаBirgün, Semra, and Sudi Apak. "Improvement of the Corporate Loan Process in the Turkish Banking Sector: A Model." In International Conference on Eurasian Economies. Eurasian Economists Association, 2016. http://dx.doi.org/10.36880/c07.01508.
Повний текст джерелаGheorghe, Razvan, and Kosuke Ishii. "Eco-Design Value Alignment: Keys to Success." In ASME 2007 International Mechanical Engineering Congress and Exposition. ASMEDC, 2007. http://dx.doi.org/10.1115/imece2007-41228.
Повний текст джерелаGrober, Florian, Andreas Janßen, and Ferit Küçükay. "Customer-Focussed Automatic Test Course Design." In FISITA World Congress 2021. FISITA, 2021. http://dx.doi.org/10.46720/f2020-dgt-007.
Повний текст джерелаFoerstemann, Marc, and Stephan Staudacher. "Optimizing the Architecture of Civil Turbofan Engines to Improve Life Cycle Costs/Value Added." In ASME Turbo Expo 2004: Power for Land, Sea, and Air. ASMEDC, 2004. http://dx.doi.org/10.1115/gt2004-53221.
Повний текст джерелаKuo-Wen, Wu. "How Does Hybrid Project Management Create Value for Telecommunication Industry?" In Japan International Business and Management Research Conference. RSF Press & RESEARCH SYNERGY FOUNDATION, 2020. http://dx.doi.org/10.31098/jibm.v1i1.216.
Повний текст джерелаGorai, Saurabh, Ravi Khandelwal, Debdulal Das, Fathi Ahmed, and Radulovic Radan. "Ring Segment Life Improvement Through Hook Gap and Stiffness Optimization." In ASME 2021 Gas Turbine India Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/gtindia2021-76098.
Повний текст джерела