Книги з теми "Customer satisfaction"
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Ознайомтеся з топ-50 книг для дослідження на тему "Customer satisfaction".
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Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.
Gerson, Richard F. Measuring customer satisfaction. London: Kogan Page, 1994.
L, Bailey Earl, and Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Richard, Brookes, and European Society for Opinion and Marketing Research., eds. Customer satisfaction research. Amsterdam: ESOMAR, 1995.
Research, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.
Gerson, Richard F. Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.
Barsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
United States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.
United States. Patent and Trademark Office., ed. Customer Satisfaction Report, 2000. [S.l: s.n., 2001.
United States. Patent and Trademark Office., ed. 2001 Customer Satisfaction Report. [S.l: s.n., 2002.
Bo, Bergman. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Timm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Wellemin, John H. Customer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.
Dutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.
Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Hill, Nigel. Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.
Stoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.
Nagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.
Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.
Cartwright, Roger. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.
R, McAlindon Harold, ed. Great ideas on customer satisfaction. Emeryville, CA: Parlay International, 1993.
Howcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.
Dutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.
Johnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Peel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
Peel, Malcom. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.
McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.
McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.
McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Coordination, United States Dept of Housing and Urban Development Office of Departmental Operations and. The customer comes first with HUD: Customer satisfaction report. [Washington, D.C.?]: U.S. Dept. of Housing and Urban Development, 1996.
Carr, Clay. Front-line customer service: 15 keys to customer satisfaction. New York: Wiley, 1990.
Moutinho, Luiz. Customer satisfaction measurement: The example of prolonged satisfaction with ATMs. Cardiff: Cardiff Business School, Financial and Banking Economics Department, 1992.
Reclamation, United States Bureau of. Customer satisfaction survey: Report of findings. [Washington, D.C.]: The Bureau, 1998.
Cosmas, Cindy E. Audit customer satisfaction: Marketing added value. Altamonte Springs, Fla: Institute of Internal Auditors, 1996.
LEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.
Operations, Logical Logical. Crisp Assessment : Measuring Customer Satisfaction: Measuring Customer Satisfaction. Logical Operations LLC, 1993.
Dept.of Social Security. Exploring Customer Satisfaction. Stationery Office Books, 1997.
Hirata, Thomas T. Customer Satisfaction Planning. Productivity Press, 2008. http://dx.doi.org/10.4324/9781315300245.
Rico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1998.
Malecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.
Customer Satisfaction Audit. Financial Times Prentice Hall, 1998.
Spendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.
Rico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.
Hill, Nigel, and Greg Roche &. Rachel Allen. Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.
Breen, Gerald Mark. The Customer: You Deserve Customer Satisfaction. Authorhouse, 2004.
Noe, Francis. Tourist Customer Service Satisfaction. Routledge, 2010. http://dx.doi.org/10.4324/9780203852361.
Moriarty, Michael, Abram Bluestein, and Ronald D. Sanderson. Customer Satisfaction Audit (FT). Financial Times Prentice Hall, 1999.
McNealy, R. M. Making Customer Satisfaction Happen. Springer, 1994.