Статті в журналах з теми "Customer relationship management"
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DR.K.VANITHA, DR K. VANITHA. "Customer Relationship Management on Customer Satisfaction." International Journal of Scientific Research 3, no. 4 (June 1, 2012): 1–3. http://dx.doi.org/10.15373/22778179/apr2014/240.
Повний текст джерелаet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)." International Journal of ADVANCED AND APPLIED SCIENCES 8, no. 7 (July 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Повний текст джерелаErlygina, E., and V. Filimonova. "Customer Relationship Management." Bulletin of Science and Practice 6, no. 2 (February 15, 2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Повний текст джерелаMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria, and Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction." International Journal of Enterprise Information Systems 10, no. 1 (January 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Повний текст джерелаKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers." SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, no. 3 (September 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Повний текст джерелаBhat, Suhail Ahmad, and Mushtaq Ahmad Darzi. "Customer relationship management." International Journal of Bank Marketing 34, no. 3 (May 16, 2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Повний текст джерелаRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships." Journal of Marketing 69, no. 4 (October 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Повний текст джерелаPashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson, and Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT." Kinesiologia Slovenica 28, no. 1 (May 26, 2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Повний текст джерелаSrisamran, Phocharapol, and Vichita Vathanophas Ractham. "Customer-Centric Knowledge Creation For Customer Relationship Management." Journal of Applied Business Research (JABR) 30, no. 2 (February 27, 2014): 397. http://dx.doi.org/10.19030/jabr.v30i2.8410.
Повний текст джерелаG.V. Kori, G. V. Kori, and Basavaraj Huggi. "Customer Relationship Management” - In Banking Industry." Indian Journal of Applied Research 1, no. 7 (October 1, 2011): 34–36. http://dx.doi.org/10.15373/2249555x/apr2012/11.
Повний текст джерелаGarg, Dr Ajay Kumar. "Banking Industry and Customer Relationship Management." Indian Journal of Applied Research 3, no. 8 (October 1, 2011): 432–34. http://dx.doi.org/10.15373/2249555x/aug2013/139.
Повний текст джерелаP.B REDDY, P. B. REDDY, SHALINI CHENNAMARAJU SHALINI. CHENNAMARAJU, and Dr MORUSU SIVA SANKAR. "Customer Relationship Management in Banking Sector." International Journal of Scientific Research 2, no. 12 (June 1, 2012): 80–82. http://dx.doi.org/10.15373/22778179/dec2013/25.
Повний текст джерелаSantari, Ni Putu Nita, I. Wayan Suartina, and I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung." Widya Amrita 1, no. 1 (January 20, 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Повний текст джерелаSigala, Marianna. "Implementing social customer relationship management." International Journal of Contemporary Hospitality Management 30, no. 7 (July 9, 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Повний текст джерелаAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT." Journal of Applied Management and Business (JAMB) 1, no. 1 (July 30, 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Повний текст джерелаErlinda, Erlinda, Elgamar Syam, and Sri Chairani. "PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN LAYANAN PELANGGAN PADA TOKO UNFORGIVN TOXIC FASHION LUBUK ALUNG." JURNAL TEKNOLOGI DAN OPEN SOURCE 3, no. 2 (December 18, 2020): 202–14. http://dx.doi.org/10.36378/jtos.v3i2.699.
Повний текст джерелаJeswal, Ruchika. "Customer Relationship Management." FIIB Business Review 6, no. 3 (December 1, 2017): 21. http://dx.doi.org/10.29368/fiib.6.3.2017.21-22.
Повний текст джерелаHippner, Hajo, Stephan Martin, and Klaus D. Wilde. "Customer Relationship Management." WiSt - Wirtschaftswissenschaftliches Studium 30, no. 8 (2001): 417–22. http://dx.doi.org/10.15358/0340-1650-2001-8-417.
Повний текст джерелаAbdin, Md Shahnawaz. "Customer Relationship Management." Review of Professional Management- A Journal of New Delhi Institute of Management 17, no. 1 (June 30, 2019): 101. http://dx.doi.org/10.20968/rpm/2019/v17/i1/145655.
Повний текст джерелаGerecke, Ulf. "Customer Relationship Management." Controlling 13, no. 4-5 (2001): 235–42. http://dx.doi.org/10.15358/0935-0381-2001-4-5-235.
Повний текст джерелаFayerman, Michael. "Customer Relationship Management." New Directions for Institutional Research 2002, no. 113 (2002): 57–68. http://dx.doi.org/10.1002/ir.37.
Повний текст джерелаKumar, Pushpender, and Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty." International Journal of E-Business Research 18, no. 1 (January 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Повний текст джерелаTauriana, Dian, and Ni Made Dini Arisani. "Analisis Implementasi Customer Relationship Management dan Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan dan Dampaknya pada Retensi Pelanggan Hotel Bidakara Jakarta." Binus Business Review 3, no. 1 (May 31, 2012): 449. http://dx.doi.org/10.21512/bbr.v3i1.1333.
Повний текст джерелаYadav, Brijesh Kumar, and Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance." International Journal of Customer Relationship Marketing and Management 5, no. 3 (July 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Повний текст джерелаMontana, Sugiarto, and Muwasiq Mochamad Noor. "PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE." CommIT (Communication and Information Technology) Journal 4, no. 2 (October 30, 2010): 139. http://dx.doi.org/10.21512/commit.v4i2.548.
Повний текст джерелаDARA ANDRIANA, ANNA. "DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION USING DYNAMIC CRM FRAMEWORK." JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) 6, no. 2 (July 15, 2022): 1–5. http://dx.doi.org/10.56291/jsk.v6i2.82.
Повний текст джерелаPromanjoe, Yopyter. "PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN KERIPIK SUHER." PERFORMA 6, no. 3 (November 26, 2021): 197–206. http://dx.doi.org/10.37715/jp.v6i3.2374.
Повний текст джерелаRamadhanti, Alya Rysda, Rafa Syafiq Bastikarana, Andry Alamsyah, and Sri Widiyanesti. "Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach." Jurnal Manajemen Indonesia 20, no. 2 (August 30, 2020): 83. http://dx.doi.org/10.25124/jmi.v20i2.3196.
Повний текст джерелаBudi Bramasta, Admiral. "Analisis Strategi Online Consumer Relationship Management Pada Produk Pisau Cukur Banner." Jurnal Media dan Komunikasi 1, no. 1 (November 1, 2020): 55. http://dx.doi.org/10.20473/medkom.v1i1.22927.
Повний текст джерелаDr.M. Kumaraswamy, Dr M. Kumaraswamy, and Jayaprasad D. Jayaprasad. D. "Customer Relationship Management in Kaveri Grameena Bank." Global Journal For Research Analysis 3, no. 2 (June 15, 2012): 29–34. http://dx.doi.org/10.15373/22778160/february2014/11.
Повний текст джерелаGarg, Ati, and Sudhindher Singh Chowhan. "Customer Relationship Management in Organise Retail Sector." International Journal of Scientific Research 2, no. 4 (June 1, 2012): 229–32. http://dx.doi.org/10.15373/22778179/apr2013/82.
Повний текст джерелаRanjan, Jayanthi. "Integrating analytical Customer Relationship Management with Customer Relationship Management in organisations." International Journal of Innovation and Learning 8, no. 4 (2010): 408. http://dx.doi.org/10.1504/ijil.2010.035750.
Повний текст джерелаBalamurugan, S., and Dr M. Selvalakshmi. "Customer Relationship Management Using Data Mining Model." Restaurant Business 118, no. 7 (July 12, 2019): 95–100. http://dx.doi.org/10.26643/rb.v118i7.7668.
Повний текст джерелаQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh, and Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank." International Business Research 9, no. 9 (July 18, 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Повний текст джерелаAgrawal, Shalini. "Customer Relationship Management in Private Sector Banks." International Journal of Advance Research and Innovation 1, no. 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.
Повний текст джерелаPurnama, Chamdan. "Importance of Customer Relationship Management in Customer Loyalty (Brangkal Offset of East Java, Indonesia)." Journal of International Business Research and Marketing 1, no. 1 (2015): 29–35. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.11.3004.
Повний текст джерелаKocev, Stojan, and Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION." Knowledge International Journal 30, no. 6 (March 20, 2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.
Повний текст джерелаSmirnova, A. S., and A. A. Khanova. "Conceptual Structure of the Insurance Company's Customer Database Management System." Proceedings of the Southwest State University 24, no. 2 (October 4, 2020): 122–35. http://dx.doi.org/10.21869/2223-1560-2020-24-2-122-135.
Повний текст джерелаKumar, Dileep. "Customer Relationship Management in Industrial Bank." Information Management and Business Review 5, no. 3 (March 30, 2013): 113–18. http://dx.doi.org/10.22610/imbr.v5i3.1034.
Повний текст джерелаPetzer, Daniel J., and Estelle van Tonder. "Loyalty intentions and selected relationship quality constructs." International Journal of Quality & Reliability Management 36, no. 4 (April 1, 2019): 601–19. http://dx.doi.org/10.1108/ijqrm-06-2018-0146.
Повний текст джерелаAlryalat, Haroun, and Samer Al Hawari. "Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process." Journal of Information & Knowledge Management 07, no. 03 (September 2008): 145–57. http://dx.doi.org/10.1142/s0219649208002020.
Повний текст джерелаInayatulloh, Inayatulloh, and Andi Sukandi. "Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia." ComTech: Computer, Mathematics and Engineering Applications 1, no. 1 (June 1, 2010): 88. http://dx.doi.org/10.21512/comtech.v1i1.2198.
Повний текст джерелаTseng, Shu-Mei, and Pin-Hong Wu. "The impact of customer knowledge and customer relationship management on service quality." International Journal of Quality and Service Sciences 6, no. 1 (March 11, 2014): 77–96. http://dx.doi.org/10.1108/ijqss-08-2012-0014.
Повний текст джерелаPurwanto, Heri, Amartya F. Iswahyudi, Haikal Pirous, and Dewi Indrawati. "Penerapan Sistem Informasi Electronic Costumer Relationship Management." INTERNAL (Information System Journal) 4, no. 2 (December 30, 2021): 113–22. http://dx.doi.org/10.32627/internal.v4i2.401.
Повний текст джерелаRudskaia, Elena, and Igor Eremenko. "Digital clustering in customer relationship management." E3S Web of Conferences 135 (2019): 04010. http://dx.doi.org/10.1051/e3sconf/201913504010.
Повний текст джерелаDr. Antino Marelino. "Customer Satisfaction Analysis based on Customer Relationship Management." International Journal of New Practices in Management and Engineering 3, no. 01 (March 31, 2014): 07–12. http://dx.doi.org/10.17762/ijnpme.v3i01.26.
Повний текст джерелаDaniels, Martyn. "Customer Relationship Management (CRM): Profiting from today's customers." Serials: The Journal for the Serials Community 14, no. 3 (November 1, 2001): 245–49. http://dx.doi.org/10.1629/14245.
Повний текст джерелаCao, Yong, and Thomas S. Gruca. "Reducing Adverse Selection through Customer Relationship Management." Journal of Marketing 69, no. 4 (October 2005): 219–29. http://dx.doi.org/10.1509/jmkg.2005.69.4.219.
Повний текст джерелаMujio Mukmin, Toto, Rodhiah Rodhiah, Wasino Wasino, Septihani Michella Wijaya, Patrice Febiyani Metty, Carlene Lim, and Rahma Della Safitri. "Marketing Strategy Based on CRM (Customer Relationship Management) at PT. Great Food Prosperity in Tangerang City." International Journal of Social Science Research and Review 4, no. 5 (December 5, 2021): 26–35. http://dx.doi.org/10.47814/ijssrr.v4i5.141.
Повний текст джерелаN, Ms Kalpitha. "Customer Relationship Management (CRM)." International Journal for Research in Applied Science and Engineering Technology 6, no. 5 (May 31, 2018): 1583–87. http://dx.doi.org/10.22214/ijraset.2018.5256.
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