Статті в журналах з теми "Customer Relationship Management (CRM)"
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et al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)." International Journal of ADVANCED AND APPLIED SCIENCES 8, no. 7 (July 2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Повний текст джерелаKumar, M. P. Shiva. "Customer Relationship Management (CRM) - Retaining Customers." SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 33, no. 3 (September 2006): 63–72. http://dx.doi.org/10.1177/0970846420060306.
Повний текст джерелаBhat, Suhail Ahmad, and Mushtaq Ahmad Darzi. "Customer relationship management." International Journal of Bank Marketing 34, no. 3 (May 16, 2016): 388–410. http://dx.doi.org/10.1108/ijbm-11-2014-0160.
Повний текст джерелаN, Ms Kalpitha. "Customer Relationship Management (CRM)." International Journal for Research in Applied Science and Engineering Technology 6, no. 5 (May 31, 2018): 1583–87. http://dx.doi.org/10.22214/ijraset.2018.5256.
Повний текст джерелаHaas, Alexander. "Customer Relationship Management (CRM)." Controlling 14, no. 3 (2002): 189–90. http://dx.doi.org/10.15358/0935-0381-2002-3-189.
Повний текст джерелаKumar, Pushpender, and Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty." International Journal of E-Business Research 18, no. 1 (January 2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Повний текст джерелаDARA ANDRIANA, ANNA. "DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION USING DYNAMIC CRM FRAMEWORK." JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) 6, no. 2 (July 15, 2022): 1–5. http://dx.doi.org/10.56291/jsk.v6i2.82.
Повний текст джерелаSigala, Marianna. "Implementing social customer relationship management." International Journal of Contemporary Hospitality Management 30, no. 7 (July 9, 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Повний текст джерелаAsiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT." Journal of Applied Management and Business (JAMB) 1, no. 1 (July 30, 2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.
Повний текст джерелаRyals, Lynette. "Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships." Journal of Marketing 69, no. 4 (October 2005): 252–61. http://dx.doi.org/10.1509/jmkg.2005.69.4.252.
Повний текст джерелаErlinda, Erlinda, Elgamar Syam, and Sri Chairani. "PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN LAYANAN PELANGGAN PADA TOKO UNFORGIVN TOXIC FASHION LUBUK ALUNG." JURNAL TEKNOLOGI DAN OPEN SOURCE 3, no. 2 (December 18, 2020): 202–14. http://dx.doi.org/10.36378/jtos.v3i2.699.
Повний текст джерелаPashaie, Sajjad, Fatemeh Abdavi, Geoff Dickson, and Romina Habibpour. "SPORT CUSTOMER RELATIONSHIP MANAGEMENT, COMPETITIVE ADVANTAGE, SATISFACTION, LOYALTY, AND COMPLAINT MANAGEMENT." Kinesiologia Slovenica 28, no. 1 (May 26, 2022): 122–40. http://dx.doi.org/10.52165/kinsi.28.1.122-140.
Повний текст джерелаMohammadhossein, Nastaran, Mohammad Nazir Ahmad, Nor Hidayati Zakaria, and Shidrokh Goudarzi. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction." International Journal of Enterprise Information Systems 10, no. 1 (January 2014): 11–31. http://dx.doi.org/10.4018/ijeis.2014010102.
Повний текст джерелаBaek, Da Jeong, and Kyoung In Cho. "A Study on the Financial Institution's Customer Relationship Management (CRM) System." Research Society of Language and Literature 3, no. 4 (June 15, 2015): 1–10. http://dx.doi.org/10.21594/itma.2015.3.4.10.
Повний текст джерелаSingh, Jagwinder, and Shivani Saini. "Importance of CEM in CRM-CL framework." Journal of Modelling in Management 11, no. 1 (February 8, 2016): 91–115. http://dx.doi.org/10.1108/jm2-05-2014-0038.
Повний текст джерелаAlryalat, Haroun, and Samer Al Hawari. "Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process." Journal of Information & Knowledge Management 07, no. 03 (September 2008): 145–57. http://dx.doi.org/10.1142/s0219649208002020.
Повний текст джерелаSantari, Ni Putu Nita, I. Wayan Suartina, and I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung." Widya Amrita 1, no. 1 (January 20, 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Повний текст джерелаShea, Timothy, Ahern Brown, D. Steven White, Catherine Curran-Kelly, and Michael Griffin. "Customer Relationship Management (CRM) Metrics." International Journal of Enterprise Information Systems 2, no. 3 (July 2006): 1–9. http://dx.doi.org/10.4018/jeis.2006070101.
Повний текст джерелаChen, Injazz J., and Karen Popovich. "Understanding customer relationship management (CRM)." Business Process Management Journal 9, no. 5 (October 2003): 672–88. http://dx.doi.org/10.1108/14637150310496758.
Повний текст джерелаDaniels, Martyn. "Customer Relationship Management (CRM): Profiting from today's customers." Serials: The Journal for the Serials Community 14, no. 3 (November 1, 2001): 245–49. http://dx.doi.org/10.1629/14245.
Повний текст джерелаKaoud, Menatalla. "Investigation of Customer Knowledge Management." International Journal of Service Science, Management, Engineering, and Technology 8, no. 2 (April 2017): 12–22. http://dx.doi.org/10.4018/ijssmet.2017040102.
Повний текст джерелаKocev, Stojan, and Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION." Knowledge International Journal 30, no. 6 (March 20, 2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.
Повний текст джерелаHia, Era Era, Muhammad Khaidir Fahram, and Siti Nurhasanah. "Penerapan Customer Relationship Management (CRM) Berbasis Website Terhadap Penilaian Pelanggan." Journal CERITA 8, no. 1 (February 8, 2022): 60–66. http://dx.doi.org/10.33050/cerita.v8i1.2136.
Повний текст джерелаInayatulloh, Inayatulloh, and Andi Sukandi. "Perancangan Aplikasi E-CRM Pada PT Manfuku Sejahtera Indonesia." ComTech: Computer, Mathematics and Engineering Applications 1, no. 1 (June 1, 2010): 88. http://dx.doi.org/10.21512/comtech.v1i1.2198.
Повний текст джерелаKhasawneh, Rawan, and Emad Abu-Shanab. "Electronic Customer Relationship Management (e-CRM) in Jordan." International Journal of Technology Diffusion 3, no. 3 (July 2012): 36–46. http://dx.doi.org/10.4018/jtd.2012070104.
Повний текст джерелаYadav, Brijesh Kumar, and Abhijeet Singh. "Analyzing the Influence of Customer Relationship Management on Firm Performance." International Journal of Customer Relationship Marketing and Management 5, no. 3 (July 2014): 69–97. http://dx.doi.org/10.4018/ijcrmm.2014070105.
Повний текст джерелаMujio Mukmin, Toto, Rodhiah Rodhiah, Wasino Wasino, Septihani Michella Wijaya, Patrice Febiyani Metty, Carlene Lim, and Rahma Della Safitri. "Marketing Strategy Based on CRM (Customer Relationship Management) at PT. Great Food Prosperity in Tangerang City." International Journal of Social Science Research and Review 4, no. 5 (December 5, 2021): 26–35. http://dx.doi.org/10.47814/ijssrr.v4i5.141.
Повний текст джерелаTseng, Shu-Mei, and Pin-Hong Wu. "The impact of customer knowledge and customer relationship management on service quality." International Journal of Quality and Service Sciences 6, no. 1 (March 11, 2014): 77–96. http://dx.doi.org/10.1108/ijqss-08-2012-0014.
Повний текст джерелаPaliouras, Konstantinos, and Kerstin V. Siakas. "Social Customer Relationship Management: A Case Study." International Journal of Entrepreneurial Knowledge 5, no. 1 (June 1, 2017): 20–34. http://dx.doi.org/10.1515/ijek-2017-0002.
Повний текст джерелаQasem, Mohammad Fayez, Mohammed Abdallah Abukhadijeh, and Mohammad "Abd Alaffo" Aladham. "Customer Relationship Management and Customer Retention in Jordanian Bank." International Business Research 9, no. 9 (July 18, 2016): 41. http://dx.doi.org/10.5539/ibr.v9n9p41.
Повний текст джерелаDamanik, Erikson, and Ivana Maretha Siregar. "PENGEMBANGAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEB PADA PT. TERUS MEGA TARA JAKARTA." Jurnal Teknik Informasi dan Komputer (Tekinkom) 4, no. 1 (2021): 60–69. http://dx.doi.org/10.37600/tekinkom.v4i1.278.
Повний текст джерелаPurwanto, Heri, Amartya F. Iswahyudi, Haikal Pirous, and Dewi Indrawati. "Penerapan Sistem Informasi Electronic Costumer Relationship Management." INTERNAL (Information System Journal) 4, no. 2 (December 30, 2021): 113–22. http://dx.doi.org/10.32627/internal.v4i2.401.
Повний текст джерелаErlygina, E., and V. Filimonova. "Customer Relationship Management." Bulletin of Science and Practice 6, no. 2 (February 15, 2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.
Повний текст джерелаPadmavathy, C. J., and V. Sivakumar. "Dimensions of CRM Effectiveness and its Effect on Relationship Quality." International Journal of Customer Relationship Marketing and Management 3, no. 1 (January 2012): 1–17. http://dx.doi.org/10.4018/jcrmm.2012010101.
Повний текст джерелаAgrawal, Shalini. "Customer Relationship Management in Private Sector Banks." International Journal of Advance Research and Innovation 1, no. 3 (2013): 140–46. http://dx.doi.org/10.51976/ijari.131318.
Повний текст джерелаBaser, Narayan C., and Dhavalkumar Gunvantlal Thakar. "A Literature Review on Customer Relationship Management in Banks." International Journal of Customer Relationship Marketing and Management 6, no. 4 (October 2015): 43–56. http://dx.doi.org/10.4018/ijcrmm.2015100103.
Повний текст джерелаLaksmana, I. Nyoman Hendra, IGA Eka Teja Kusuma, and I. Nengah Landra. "Effect of Customer Relationship Management on Customer Satisfaction and Loyalty at Pt. Harmoni Permata Gianyar, Bali." International Journal of Contemporary Research and Review 9, no. 03 (March 13, 2018): 20610–17. http://dx.doi.org/10.15520/ijcrr/2018/9/03/470.
Повний текст джерелаK, Haritha. "Customer relationship management: a new dimension of managing customers." Journal of Management and Science 11, no. 3 (September 30, 2021): 31–34. http://dx.doi.org/10.26524/jms.11.20.
Повний текст джерелаBudiman, Budiman, and Irnita Ajeng Yuli Muryati. "Customer Relationship Management (CRM) dan Nilai Pelanggan terhadap Loyalitas Pelanggan." Winners 11, no. 2 (September 30, 2010): 151. http://dx.doi.org/10.21512/tw.v11i2.692.
Повний текст джерелаWildan, Muhammad, and Safitri Juanita. "Implementasi Electronic Customer Relationship Management pada Aplikasi Layanan Pelanggan Hotel." Infotekmesin 13, no. 1 (January 22, 2022): 144–50. http://dx.doi.org/10.35970/infotekmesin.v13i1.1045.
Повний текст джерелаet al., Algamdi. "CRM system and potential customer loyalty trends: Some evidence of customer engagement." International Journal of ADVANCED AND APPLIED SCIENCES 8, no. 5 (May 2021): 44–52. http://dx.doi.org/10.21833/ijaas.2021.05.005.
Повний текст джерелаDennis Rydarto Tambunan, Heru Kreshna Reza, Melly Susanti, and Sabri. "Customer Relationship Management In Banking Sector Case Study Of Conventional Banks." International Journal of Science, Technology & Management 2, no. 6 (November 29, 2021): 2136–42. http://dx.doi.org/10.46729/ijstm.v2i6.364.
Повний текст джерелаSexauer, Hagen J. "Entwicklungslinien des Customer Relationship Management (CRM)." WiSt - Wirtschaftswissenschaftliches Studium 31, no. 4 (2002): 218–22. http://dx.doi.org/10.15358/0340-1650-2002-4-218.
Повний текст джерелаAlt, Rainer, and Olaf Reinhold. "Social-Customer-Relationship-Management (Social-CRM)." WIRTSCHAFTSINFORMATIK 54, no. 5 (September 6, 2012): 281–86. http://dx.doi.org/10.1007/s11576-012-0330-6.
Повний текст джерелаAlt, Rainer, and Olaf Reinhold. "Social Customer Relationship Management (Social CRM)." Business & Information Systems Engineering 4, no. 5 (September 6, 2012): 287–91. http://dx.doi.org/10.1007/s12599-012-0225-5.
Повний текст джерелаRamadhanti, Alya Rysda, Rafa Syafiq Bastikarana, Andry Alamsyah, and Sri Widiyanesti. "Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach." Jurnal Manajemen Indonesia 20, no. 2 (August 30, 2020): 83. http://dx.doi.org/10.25124/jmi.v20i2.3196.
Повний текст джерелаElfarmawi, Wouroud. "Correlation Between Customer Relationship Management System Usage, Product Innovation, And Customer Satisfaction." Foundations of Management 11, no. 1 (March 1, 2019): 23–32. http://dx.doi.org/10.2478/fman-2019-0002.
Повний текст джерелаBudi Bramasta, Admiral. "Analisis Strategi Online Consumer Relationship Management Pada Produk Pisau Cukur Banner." Jurnal Media dan Komunikasi 1, no. 1 (November 1, 2020): 55. http://dx.doi.org/10.20473/medkom.v1i1.22927.
Повний текст джерелаSaqib, Muhammad, and Robin Zarine. "Evaluating Customer Relationship Management (CRM) as a Business Knowledge and Intelligence Management Tool." iRASD Journal of Management 3, no. 2 (September 30, 2021): 171–84. http://dx.doi.org/10.52131/jom.2021.0302.0036.
Повний текст джерелаEzilarasi, S., and M. Kavitha. "A Study of Customer Relationship Management and Customer Preferences in Apparels with Special Reference to Chennai Retail Stores." ComFin Research 10, no. 1 (January 1, 2022): 52–57. http://dx.doi.org/10.34293/commerce.v10i1.4569.
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