Книги з теми "Customer relations"
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Ознайомтеся з топ-50 книг для дослідження на тему "Customer relations".
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Farkas, Victoria J. Customer relations. Hauppauge, NY: Nova Science Publishers, 2010.
Forde, John E. Customer relations & rapport. Mason, OH: South-Western Thompson Learning, 2002.
Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree, 1999.
Daffy, Chris. Once a customer always a customer: How to deliver customer service that creates customers for life. Dublin: Oak Tree Press, 1996.
Keegan, Richard. How to improve customer relations. [Eau Claire, Wis.] (P.O. Box 1208, Eau Claire 54701): Professional Education Systems, 1985.
Carol, Smith. Customer relations handbook for builders. Washington, D.C: Home Builder Press, 1998.
Hyken, Shep. The cult of the customer: Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J: Wiley, 2009.
Smith, Shaun. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.
Doris, Humphrey. Customer service. 2nd ed. Australia: South-Western Cengage Learning, 2011.
Lund, Keith. Customer care. Edited by Patterson Helen, McCullough Sheila, and Association of Assistant Librarians. [Newcastle-under-Lyme]: AAL Publishing, 1994.
Peelen, Ed. Customer relationship management. 3rd ed. Amsterdam: Pearson Education, 2009.
Anderson, Kristin. Customer relationship management. New York: McGraw-Hill, 2002.
Gerson, Richard F. Beyond customer service: Keeping customers for life. Los Altos, Calif: Crisp Publications, 1992.
Cartwright, Roger. Customer Relationships. New York: John Wiley & Sons, Ltd., 2003.
Roberts-Phelps, Graham. Customer Relationship Management. London: Thorogood, 2004.
Lowenstein, Michael W. Customer retention: An integrated process for keeping your best customers. Milwaukee, Wis: ASQC Quality Press, 1995.
Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Bijapurkar, Rama. Customer in the boardroom?: Crafting customer based business strategy. New Delhi: Response Books, 2011.
Bliss, Jeanne. Chief Customer Officer. New York: John Wiley & Sons, Ltd., 2006.
Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Lucas, Robert W. Please every customer: Delivering stellar customer service across cultures. New York: McGraw-Hill, 2011.
Farkas, Victoria J. Customer Relations. Nova Science Publishers, Incorporated, 2021.
Customer Relations. 5th ed. Lebhar-Friedman Books, 1999.
Review, Harvard Bus. Customer Relations (90063). McGraw-Hill, 1990.
Corporation, National Learning. Manager, Customer Relations. National, 2016.
Cartwright, Roger I. Mastering Customer Relations. Palgrave Macmillan, 2000.
CCI. Au: Customer Relations. Pearson Education, Limited, 2007.
Pollard, Arthur, and M. Green. Managing Customer and Client Relations (B656 Managing Customer & Client Relations). Open University Worldwide, 2001.
DEH customer relations handbook. [Fort Belvoir, Va.?]: US Army Corps of Engineers, Facilities Engineering Support Agency, 1986.
Davis, Edwin G. Customer Relations for Technicians. McGraw-Hill Companies, 1991.
Davis, Edwin G. Customer Relations for Careers. Career Education, 1991.
Davis, Edwin G. Customer Relations for Careers. Career Education, 1991.
al, et, and B. Kelly. Managing Customer and Client Relations: Book Seven: Planning to Please Customers (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.
Chernatony, L. De. Managing Customer and Client Relations: Book Four: Communicating with Your Customers (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.
Poxon, J. E. Managing Customer and Client Relations: Book Two: The Customer View (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.
Tzempelikos, Nektarios, and Spiros Gounaris. Customer Equity Management: Managing Customers As Assests. Business Expert Press, 2015.
Tzempelikos and Spiros Gounaris. Customer Equity Management: Managing Customers As Assets. Business Expert Press, 2013.
Daffy, Chris. Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life. 3rd ed. Oak Tree Press (Ireland), 2001.
Hyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Sound Wisdom, 2020.
Hyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Wiley & Sons, Incorporated, John, 2009.
Fisk, Peter. Customer Genius. John Wiley & Sons, 2008.
Purvis, Charlotte. Customer Communication Formula: How to Communicate with Your Customers and Boost Your Customer Service Brand. Write Way Publishing Company LLC, 2020.
Purvis, Charlotte. Customer Communication Formula: How to Communicate with Your Customers and Boost Your Customer Service Brand. Write Way Publishing Company LLC, 2020.
Sachs, Justin. Customer Loyalty. Authors Place Press, 2013.
Ntu. Nottingham Trent University S9 Customer Relations Management Pack: NTU S9 Customer Relations Man Pack. Financial Times Prentice Hall (a Pearson Education company), 2000.
Jeppesen, Lynda. Lip Service vs. Customer Service: Making Customer Cents from Customer Sense. Kendall/Hunt Publishing Company, 1996.
Customer Obsession. New York: McGraw-Hill, 2008.
Bell, Chip R. Customer Love. Executive Excellence Publishing, 2000.
Fisk, Peter. Customer Genius. Wiley & Sons, Incorporated, John, 2011.
Fisk, Peter. Customer Genius. Wiley & Sons, Incorporated, John, 2009.