Статті в журналах з теми "Customer loyalty"
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Aityassine, Fatima Lahcen Yachou. "Customer satisfaction, customer delight, customer retention and customer loyalty: Borderlines and insights." Uncertain Supply Chain Management 10, no. 3 (2022): 895–904. http://dx.doi.org/10.5267/j.uscm.2022.3.005.
Darsono, Licen Indahwati. "LOYALTY & DISLOYALTY: SEBUAH PANDANGAN KOMPREHENSIF DALAM ANALISA LOYALITAS PELANGGAN." KINERJA 8, no. 2 (January 25, 2017): 163–73. http://dx.doi.org/10.24002/kinerja.v8i2.894.
Qalbi, Sania Imalia, Arianis Chan, Cecep Safa'atul Barkah, and Pratami Wulan Tresna. "INFLUENCE AND STRATEGY OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN MICRO AND MEDIUM ENTERPRISES." Jurnal Ilmiah Ekonomi Bisnis 27, no. 3 (2022): 303–19. http://dx.doi.org/10.35760/eb.2022.v27i3.5438.
Afriani, Lita Ningrum, and Hendro Setyono. "PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN, DAN CITRA MEREK TERHADAP LOYALITAS NASABAH YANG DIMEDIASI OLEH KEPUASAN NASABAH (Studi pada Nasabah PT. BRI (Persero) Tbk. Yogyakarta)." Jurnal Fokus Manajemen Bisnis 7, no. 2 (February 13, 2020): 123. http://dx.doi.org/10.12928/fokus.v7i2.1741.
Lukito, Raynaldi, Tommy Christian Efrata, Liestya Padmawidjaja, and Wirawan E. D. Radianto. "The Impact of Perceived Quality and Perceived Value On Customer Satisfaction and Loyalty." 14th GCBSS Proceeding 2022 14, no. 2 (December 28, 2022): 1. http://dx.doi.org/10.35609/gcbssproceeding.2022.2(22).
Budianto, Apri. "Customer Loyalty: Quality of Service." Journal of Management Review 3, no. 1 (January 1, 2019): 299. http://dx.doi.org/10.25157/jmr.v3i1.1808.
Hendri, Hendri, Budi Haryono, and Saparso Saparso. "EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION PT. MAYBANK INDONESIA FINANCE JAKARTA BRANCH." Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) 1, no. 4 (October 31, 2021): 202–11. http://dx.doi.org/10.51715/husocpument.v1i4.128.
Santari, Ni Putu Nita, I. Wayan Suartina, and I. Made Astrama. "Pengaruh Customer Relationship Management dan Kepuasan terhadap Loyalitas Nasabah LPD Desa Adat Anggungan di Badung." Widya Amrita 1, no. 1 (January 20, 2021): 381–93. http://dx.doi.org/10.32795/widyaamrita.v1i1.1187.
Ayuningtias, Kartika Sekar, and Trisha Gilang Saraswati. "Retail Service Quality and Customer Loyalty." Journal of Secretary and Business Administration 3, no. 1 (February 12, 2019): 58. http://dx.doi.org/10.31104/jsab.v3i1.84.
Pps, Jurnalpps, Rio Budi Dwitama, Indra Prasetyo, and Nugroho Mardi Wibowo. "PENGARUH SERVICE MARKETING DAN EXPERIENTAL MARKETING TERHADAP CUSTOMER LOYALITY MELALUI CUSTOMER SATISFACTION PADA PELANGGAN MERK TOYOTA DI SURABAYA BARAT." Jurnal Manajerial Bisnis 3, no. 3 (April 20, 2020): 234–42. http://dx.doi.org/10.37504/jmb.v3i3.259.
Yu-TeTu, Yu-TeTu, and Tan-Kui Hsu . "The Impact of Brand Image and Customer Commitment on Loyalty: An Empirical Study of Automobile Sector." Information Management and Business Review 5, no. 4 (April 30, 2013): 181–93. http://dx.doi.org/10.22610/imbr.v5i4.1042.
Slack, Neale J., and Gurmeet Singh. "The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction." TQM Journal 32, no. 3 (February 19, 2020): 543–58. http://dx.doi.org/10.1108/tqm-07-2019-0187.
Al Amrie, Syech M. A. Zain, Rohmat Dwi Jatmiko, and Eko Handayanto. "The Influence of Product Attributes and Customer Experience on Customer Loyalty." Jamanika (Jurnal Manajemen Bisnis dan Kewirausahaan) 1, no. 4 (December 31, 2021): 256–66. http://dx.doi.org/10.22219/jamanika.v1i4.19210.
Tu, Yu-Te, and Hsiao-Chien Chang . "Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan." Journal of Social and Development Sciences 3, no. 1 (January 15, 2012): 24–32. http://dx.doi.org/10.22610/jsds.v3i1.682.
Suhendra, Asep Dony. "Pengaruh Kualitas Layanan dan Lokasi Terhadap Kepuasan dan Loyalitas Pelanggan pada Don’s Warnet Cikarang." Jurnal Studi Manajemen dan Bisnis 5, no. 1 (January 31, 2020): 56–63. http://dx.doi.org/10.21107/jsmb.v5i1.6618.
B. FABIAN, DEBBIE ROSE. "PRODUCT QUALITY PERCEPTION, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY ON GREEN PRODUCTS." INTERNATIONAL JOURNAL OF RESEARCH IN EDUCATION HUMANITIES AND COMMERCE 04, no. 04 (2023): 200–206. http://dx.doi.org/10.37602/ijrehc.2023.4418.
Dettrita, Dettrita. "PENGARUH CITRA BPR, KUALITAS PELAYANAN, NILAI NASABAH, KEPERCAYAAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH TABUNGAN PADA BANK PERKREDITAN RAKYAT (BPR) LUGAS DANA MANDIRI CABANG SOLOK." Horizon 1, no. 1 (February 1, 2021): 11–21. http://dx.doi.org/10.22202/horizon.v1i1.4692.
Udayana, Ida Bagus Nyoman, and M. Rasyid Ridho. "Nilai-Nilai Yang Dirasakan Pengguna Iphone Dalam Mempengaruhi Customer Loyalty Melalui Customer Saticfaction." Reslaj : Religion Education Social Laa Roiba Journal 5, no. 3 (October 6, 2022): 917–29. http://dx.doi.org/10.47467/reslaj.v5i3.1694.
Mian, Tariq Saeed. "The Role of Service Quality in Developing Customer Loyalty in the Banking Sector: A Case study of the Kingdom of Saudi Arabia." International Journal of Accounting and Financial Reporting 1, no. 1 (October 15, 2014): 339. http://dx.doi.org/10.5296/ijafr.v4i2.6488.
Sudiyono, Kristianus Ade, Prio Utomo, and Claudia Severesia. "Effect of Customer Experience and Customer Value Towards Customer Loyalty and Satisfaction on B2B Food and Beverage Sector." Journal of Business and Management Review 3, no. 9 (September 27, 2022): 627–40. http://dx.doi.org/10.47153/jbmr39.4552022.
Rahayu, Sri, and Lela Nurlaela Wati. "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN." Jurnal Ekobis : Ekonomi Bisnis & Manajemen 8, no. 2 (March 5, 2020): 117–22. http://dx.doi.org/10.37932/j.e.v8i2.41.
Krisnawati, Wenti. "PENGARUH REWARD ATTRACTIVENESS, KNOWLEDGE BENEFIT, REQUIRED EFFORT, GROUP BELONGINGNESS DAN DISCLOSURE COMFORT TERHADAP EXPERIENTIAL BENEFIT CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY." MANAJERIAL 6, no. 01 (May 13, 2019): 67. http://dx.doi.org/10.30587/jurnalmanajerial.v6i01.865.
Krisnawati, Wenti. "PENGARUH REWARD ATTRACTIVENESS, KNOWLEDGE BENEFIT, REQUIRED EFFORT, GROUP BELONGINGNESS DAN DISCLOSURE COMFORT TERHADAP EXPERIENTIAL BENEFIT CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY." MANAJERIAL 6, no. 01 (May 13, 2019): 67. http://dx.doi.org/10.30587/manajerial.v6i01.865.
Ahmad, Sarah Sabir, Azfahanee Zakaria, and Mhd Azmin Mat Seman. "PERCEPTIONS OF A BRAND’S SOCIAL MEDIA MARKETING ON CONSUMERS LOYALTY." International Journal of Law, Government and Communication 7, no. 28 (June 27, 2022): 273–80. http://dx.doi.org/10.35631/ijlgc.728021.
Tang, Sefnat Aristarkus, and Yustina Maro. "Analysis of The Effect of Product, Price, Promotion, And Location on Customer Loyalty of Tenun Ikat." Jurnal Ilmiah Manajemen dan Bisnis 9, no. 1 (April 1, 2023): 1. http://dx.doi.org/10.22441/jimb.v9i1.13774.
Cahyani, Katarina Shinta Dwi, Ninuk Muljani, and Robertus Sigit Haribowo Lukito. "PENGARUH BRAND IMAGE, SERVICE QUALITY DAN PERCEIVED VALUE TERHADAP BRAND LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA GOJEK DI SURABAYA." Jurnal Ilmiah Mahasiswa Manajemen : JUMMA 11, no. 1 (June 2022): 78–89. http://dx.doi.org/10.33508/jumma.v11i1.3884.
Narto, Suwignyo Widagdo, and Agustin Hari Prastyowati. "Pengaruh Service Quality Terhadap Customer Loyalty Melaui Customer Satisfaction Pelanggan Jawa Pos Radar Jember." RELASI : JURNAL EKONOMI 16, no. 2 (July 29, 2020): 264–93. http://dx.doi.org/10.31967/relasi.v16i2.364.
Iqbal, Asif, Muhammad Amin Hasan, Syed Farrukh Bukhari, and Muhammad Sufyan Ramish. "Determinants of Customer Satisfaction: The Moderating Role of Switching Cost towards Customer Loyalty in B2B Packaged Food Retail Setting." Journal of Education and Social Studies 4, no. 1 (March 9, 2023): 1–15. http://dx.doi.org/10.52223/jess.20234101.
Siswi, Ati Arifiah, and Wahyono Wahyono. "The Role of Customer Satisfaction in Increasing Customer Loyalty." Management Analysis Journal 9, no. 1 (March 24, 2020): 17–25. http://dx.doi.org/10.15294/maj.v9i1.34427.
Tefera, Orthodox, and Stephen Migiro. "The Relationship amongst Customer Satisfaction, Loyalty, Demographic and Tripographic1 Attributes: A Case of Star Rated Hotel Guests in Ethiopia." Journal of Economics and Behavioral Studies 10, no. 6A (January 15, 2019): 16–29. http://dx.doi.org/10.22610/jebs.v10i6a.2648.
Dewi, Luh Komang Candra, Imade Hendra Saputra, Sourtua Marbun, and Luh Kadek Budi Martini. "The Influence of Service Quality and Customer Relationship Marketing on Customer Loyalty Using Trust as a Mediation Variable in the Village Credit Institution (LPD) of Customary Village." Journal of Digitainability, Realism & Mastery (DREAM) 2, no. 08 (August 31, 2023): 1–12. http://dx.doi.org/10.56982/dream.v2i08.146.
Omeje, Nkemjika U. "Mediating Effect of Customer Satisfaction On Relationship Marketing and Customer Loyalty Among Commercial Banks Customers in Awka, Anambra State." British Journal of Marketing Studies 10, no. 5 (May 15, 2022): 28–40. http://dx.doi.org/10.37745/bjms.2013/vol10n52840.
Abdul Wakil. "PERAN BRAND IMAGE DAN KUALITAS PRODUK DALAM MENINGKATKAN LOYALITAS PELANGGAN." Al-Idarah : Jurnal Manajemen dan Bisnis Islam 1, no. 2 (August 23, 2020): 22–31. http://dx.doi.org/10.35316/idarah.2020.v1i2.22-31.
Muhammad Ismuroji, Endang Sulistya Rini, and Beby Karina Fawzeea Sembiring. "INFLUENCE OF BRAND IMAGE AND CUSTOMER SATISFACTION TO BRAND LOYALTY THROUGH BRAND LOVE AS A MEDIATION VARIABLE IN STARBUCKS MULTATULI MEDAN." International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) 3, no. 2 (April 12, 2023): 557–68. http://dx.doi.org/10.54443/ijebas.v3i2.803.
Purimartyas, Adetya, Rohmat Dwi Jatmiko, and Noor Aziz. "The Influence of Website Quality On Customer Loyalty Mediated by Customer Satisfaction of Shopee Career Women Customers." Jamanika (Jurnal Manajemen Bisnis dan Kewirausahaan) 1, no. 3 (September 30, 2021): 157–65. http://dx.doi.org/10.22219/jamanika.v1i3.18225.
Mohamad, Dadang, Grida Saktian Laksito, and Sukono Sukono. "EFFECT SERVICE QUALITY AND CUSTOMER VALUE TO CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION USE OF DAMRI TRANSPORTATION MODE IN BANDUNG." MEDIA STATISTIKA 15, no. 1 (July 10, 2022): 60–71. http://dx.doi.org/10.14710/medstat.15.1.60-71.
Peksa, Tereze, and Jānis Pekša. "E-COMMERCE RETAIL CUSTOMERS REPURCHASE FACTORS INFLUENCING IDENTIFICATION." ENVIRONMENT. TECHNOLOGIES. RESOURCES. Proceedings of the International Scientific and Practical Conference 2 (June 17, 2021): 131–35. http://dx.doi.org/10.17770/etr2021vol2.6620.
Marifah, Deva Nur, Rohmat Dwi Jatmiko, and Sri Nastiti Andharini. "The Influence of Service Quality on Customer Satisfaction Mediated by Customer Loyalty." Jamanika (Jurnal Manajemen Bisnis dan Kewirausahaan) 2, no. 01 (March 31, 2022): 12–20. http://dx.doi.org/10.22219/jamanika.v2i1.20696.
Naila Umniyyati Rahmah and Parlagutan Silitonga. "Increasing Customer Loyalty at McDonald's Kemang Through Customer Satisfaction." Formosa Journal of Applied Sciences 2, no. 6 (June 17, 2023): 969–88. http://dx.doi.org/10.55927/fjas.v2i6.4412.
Wijayani, Tri, and Bono Prambudi. "PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP LOYALITAS PELANGGAN (Studi Empiris Pada Konsumen Wardah di Gerai Pusat Grosir Cililitan)." Jurnal Ekobis : Ekonomi Bisnis & Manajemen 10, no. 2 (September 30, 2020): 195–207. http://dx.doi.org/10.37932/j.e.v10i2.127.
Kandampully, Jay, Tingting (Christina) Zhang, and Anil Bilgihan. "Customer loyalty: a review and future directions with a special focus on the hospitality industry." International Journal of Contemporary Hospitality Management 27, no. 3 (April 13, 2015): 379–414. http://dx.doi.org/10.1108/ijchm-03-2014-0151.
Uncles, Mark D., Grahame R. Dowling, and Kathy Hammond. "Customer loyalty and customer loyalty programs." Journal of Consumer Marketing 20, no. 4 (July 1, 2003): 294–316. http://dx.doi.org/10.1108/07363760310483676.
Vilkaite-Vaitone, Neringa, and Ilona Skackauskiene. "Service Customer Loyalty: An Evaluation Based on Loyalty Factors." Sustainability 12, no. 6 (March 13, 2020): 2260. http://dx.doi.org/10.3390/su12062260.
Zaman, Khansa, Asma Arshad ., and Aqeel Shahzad . "Customer Loyalty in FMCG Sector of Pakistan." Information Management and Business Review 4, no. 1 (January 15, 2012): 41–48. http://dx.doi.org/10.22610/imbr.v4i1.962.
Christian, Ishmael Ofoli, Thomas Anning-Dorson, and Nii Nookwei Tackie. "Customer loyalty and value anticipation: does perceived competition matter?" African Journal of Economic and Management Studies 12, no. 2 (May 3, 2021): 321–35. http://dx.doi.org/10.1108/ajems-09-2020-0443.
Rizkiyah, Aminah, and Budiono Prestyadi. "PENGARUH SISTEM PENJUALAN ONLINE TERHADAP KEPERCAYAAN PELANGGAN DAN DAMPAKNYA PADA LOYALITAS PELANGGAN (STUDI PADA PT. WEB WAHANA WISATA)." MANAJERIAL 2, no. 1 (December 28, 2017): 75. http://dx.doi.org/10.30587/jurnalmanajerial.v2i1.179.
Sugiono, Edi, Andini Nurwulandari, and Fithri Khairina. "The Effect of Promotion Mix on Sales Performance Mediated by Customer Loyalty at Paul Bakery Kota Kasablanka Jakarta." ENDLESS : International Journal of Future Studies 4, no. 1 (February 6, 2021): 93–111. http://dx.doi.org/10.54783/endless.v4i1.47.
Pula, Fellanze. "Co-creating value and its impact on customer satisfaction and customer loyalty: A banking sector perspective." Journal of Governance and Regulation 11, no. 4 (2022): 179–90. http://dx.doi.org/10.22495/jgrv11i4art17.
Ardhani, Aditya Putranto. "Pengaruh Switching Cost sebagai Pemoderasi Hubungan antara Kepuasan dan Loyalitas Konsumen." Jurnal Riset Manajemen dan Bisnis 2, no. 2 (December 1, 2007): 155. http://dx.doi.org/10.21460/jrmb.2007.22.198.
Yang, Xinyue, and Qinjian Yuan. "The Effects of B2C Interaction on Customer Loyalty." Journal of Data and Information Science 3, no. 2 (June 22, 2018): 78–104. http://dx.doi.org/10.2478/jdis-2018-0010.