Книги з теми "Customer loyalty"
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Robinson, Sionade, and Lyn Etherington. Customer Loyalty. London: Palgrave Macmillan UK, 2006. http://dx.doi.org/10.1057/9780230513037.
Nacif, Roberta C. Online Customer Loyalty. Wiesbaden: Deutscher Universitätsverlag, 2003. http://dx.doi.org/10.1007/978-3-322-81581-1.
Linton, Ian. Building customer loyalty. London: Pitman [for] The Institute of Management, 1993.
Bell, Chip R. Customer loyalty guaranteed. Avon, Mass: Adams Media, 2007.
Lynch, James J. Customer Loyalty and Success. London: Palgrave Macmillan UK, 1995. http://dx.doi.org/10.1057/9780230374713.
Cavallone, Mauro. Marketing and Customer Loyalty. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-51991-3.
Limited, Mintel International Group, ed. Customer loyalty in retailing. London: Mintel International Group Limited, 1998.
Lowenstein, Michael W. The customer loyalty pyramid. Westport, Conn: Quorum, 1997.
Cross, Richard. Customer bonding: Pathway to lasting customer loyalty. Lincolnwood, Ill: NTC Business Books, 1995.
Cross, Richard. Customer bonding: Pathway to lasting customer loyalty. Lincolnwood, Ill: NTC Business Books, 1995.
Timm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2010.
Timm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2011.
Hughes, Arthur Middleton. The customer loyalty solution: What works and what doesn't in customer loyalty programs. New York: McGraw-Hill, 2003.
Kerr, George D. Gaining and retaining customer loyalty. Bruton, Somerset, UK: CPI, 1999.
Field, Christopher. Customer loyalty in financial services. London: FT Financial Publishing, 1996.
Kerr, George D. Gaining and retaining customer loyalty. Gütersloh: Bertelsmann Foundation Publishers, 1999.
Johnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
McCarthy, Dennis G. The loyalty link: How loyal employees create loyal customers. New York: Wiley, 1997.
Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Pearson, Bryan. The loyalty leap: Turning customer information into customer intimacy. New York: Portfolio Hardcover, 2012.
Hill, Curtis. Customer service DNA: Building blocks that drive customer loyalty. Springville, Utah: CFI, 2011.
Briscoe, Donald. The evolution of customer loyalty: Bringing the customer inside. Ottawa, Ont: Conference Board of Canada, 2002.
Hyken, Shep. The cult of the customer: Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J: Wiley, 2009.
Smith, Shaun. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.
Lawfer, Manzie R. Why customers come back: How to create lasting customer loyalty. Franklin Lakes, NJ: Career Press, 2004.
Zeidler, Christian. Mobile Support in Customer Loyalty Management. Wiesbaden: Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8301-5.
Tarnowska, Katarzyna, Zbigniew W. Ras, and Lynn Daniel. Recommender System for Improving Customer Loyalty. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-13438-9.
Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.
Brooks, Roger L. The power of loyalty. Irvine, Calif: Jere L. Calmes, 2010.
Sachs, Justin. Customer Loyalty. Authors Place Press, 2013.
Brandi, JoAnna. Building Customer Loyalty. Performance Systems Corporation, 2009.
Gitomer, Jeffrey. Customer Loyalty Concepts. Lito Press, 2008.
Brandi, Joanna. Building Customer Loyalty. Walk the Talk Company, 2001.
Glanz, Barabara. Building Customer Loyalty. McGraw-Hill, 1994.
Ekanem, Anthony. Customer Loyalty: How to Retain Your Customer Base Through Loyalty. Lulu Press, Inc., 2015.
Daffy, Chris. Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, Limited, 2019.
Ekanem, Anthony. Customer Loyalty: How to Retain Your Customer Base Through Loyalty. Notion Press, 2021.
Daffy, Chris. Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, 2019.
Wilson, Jack, and Inc Associates. Winning Customer Loyalty...Eliminate Customer Turnoffs. Jack Wilson & Associates, Inc., 1999.
Wilson, Jack, and Inc Associates. Winning Customer Loyalty...Exceed Customer Expectations. Jack Wilson & Associates, Inc., 1999.
Customer loyalty in retailing. London: Mintel International Group, 1996.
J, Lynch James, and J. Lynch. Customer Loyalty and Success. Palgrave Macmillan Limited, 1995.
Bohte, Keki. Customer Loyalty Audit (FT). Financial Times Prentice Hall, 1999.
Bhote, Kheki. The Customer Loyalty Audit. Cambridge Strategy Publications Ltd, 2001.
Lynch, J. Customer Loyalty and Success. Palgrave Macmillan, 1995.
The Customer Loyalty Solution. New York: McGraw-Hill, 2003.
Lynch, James J. Customer Loyalty and Success. Palgrave Macmillan, 1995.
Customer loyalty in retailing. London: Mintel International Group, 2000.