Статті в журналах з теми "Customer knowledge capability"
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Reza Zahedi, Mohammad, and Shayan Naghdi Khanachah. "The impact of customer assisted knowledge production capacity on customer capital in a knowledge-based center." Annals of Management and Organization Research 1, no. 2 (December 3, 2020): 107–21. http://dx.doi.org/10.35912/amor.v1i2.314.
Повний текст джерелаStorey, Chris, and Christine Larbig. "Absorbing Customer Knowledge." Journal of Service Research 21, no. 1 (June 22, 2017): 101–18. http://dx.doi.org/10.1177/1094670517712613.
Повний текст джерелаEslami, Mohammad H., and Nicolette Lakemond. "Knowledge integration with customers in collaborative product development projects." Journal of Business & Industrial Marketing 31, no. 7 (August 1, 2016): 889–900. http://dx.doi.org/10.1108/jbim-05-2014-0099.
Повний текст джерелаNuruzzaman, N., and Deeksha Singh. "Exchange characteristics, capability upgrading and innovation performance: evidence from Latin America." Journal of Knowledge Management 23, no. 9 (November 11, 2019): 1747–63. http://dx.doi.org/10.1108/jkm-07-2018-0447.
Повний текст джерелаTaghizadeh, Seyedeh Khadijeh, Syed Abidur Rahman, and Md Mosharref Hossain. "Knowledge from customer, for customer or about customer: which triggers innovation capability the most?" Journal of Knowledge Management 22, no. 1 (January 8, 2018): 162–82. http://dx.doi.org/10.1108/jkm-12-2016-0548.
Повний текст джерелаWeng, Rhay-Hung, and Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service." Journal of Management & Organization 18, no. 5 (September 2012): 608–24. http://dx.doi.org/10.1017/s1833367200000560.
Повний текст джерелаWeng, Rhay-Hung, and Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service." Journal of Management & Organization 18, no. 5 (September 2012): 608–24. http://dx.doi.org/10.5172/jmo.2012.18.5.608.
Повний текст джерелаAqmala, Diana, and Elia Ardyan. "How does a salesperson improve their performance? The importance role of customer smart response capability." Gadjah Mada International Journal of Business 21, no. 2 (August 26, 2019): 223. http://dx.doi.org/10.22146/gamaijb.35263.
Повний текст джерелаTseng, Shu-Mei. "Knowledge management capability, customer relationship management, and service quality." Journal of Enterprise Information Management 29, no. 2 (March 7, 2016): 202–21. http://dx.doi.org/10.1108/jeim-04-2014-0042.
Повний текст джерелаTseng, Shu-Mei. "The effect of knowledge management capability and customer knowledge gaps on corporate performance." Journal of Enterprise Information Management 29, no. 1 (February 8, 2016): 51–71. http://dx.doi.org/10.1108/jeim-03-2015-0021.
Повний текст джерелаBagus Nyoman Udayana, Ida, and Naili Farida. "THE FACTORS WHICH INFLUENCE THE RELATIONSHIP BETWEEN A NETWORK’S SYNERGIZING CAPABILITY AND THE INCREASE IN A SALESPERSON’S PERFORMANCE." Journal of Indonesian Economy and Business 34, no. 2 (December 16, 2019): 131. http://dx.doi.org/10.22146/jieb.29221.
Повний текст джерелаTaherparvar, Nastaran, Reza Esmaeilpour, and Mohammad Dostar. "Customer knowledge management, innovation capability and business performance: a case study of the banking industry." Journal of Knowledge Management 18, no. 3 (May 6, 2014): 591–610. http://dx.doi.org/10.1108/jkm-11-2013-0446.
Повний текст джерелаBelkahla, Wafa, and Abdelfattah Triki. "Customer knowledge enabled innovation capability: proposing a measurement scale." Journal of Knowledge Management 15, no. 4 (July 19, 2011): 648–74. http://dx.doi.org/10.1108/13673271111152009.
Повний текст джерелаMenguc, Bulent, Seigyoung Auh, and Aypar Uslu. "Customer knowledge creation capability and performance in sales teams." Journal of the Academy of Marketing Science 41, no. 1 (March 10, 2012): 19–39. http://dx.doi.org/10.1007/s11747-012-0303-8.
Повний текст джерелаNguyen, Hung, and Norma Harrison. "Leveraging customer knowledge to enhance process innovation." Business Process Management Journal 25, no. 2 (April 1, 2019): 307–22. http://dx.doi.org/10.1108/bpmj-03-2017-0076.
Повний текст джерелаKargaran, Sanaz, Mona Jami Pour, and Hossein Moeini. "Successful customer knowledge management implementation through social media capabilities." VINE Journal of Information and Knowledge Management Systems 47, no. 3 (August 14, 2017): 353–71. http://dx.doi.org/10.1108/vjikms-11-2016-0066.
Повний текст джерелаJayachandran, Satish, Kelly Hewett, and Peter Kaufman. "Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process." Journal of the Academy of Marketing Science 32, no. 3 (July 1, 2004): 219–33. http://dx.doi.org/10.1177/0092070304263334.
Повний текст джерелаMartelo-Landroguez, Silvia, and David Martin-Ruiz. "Managing knowledge to create customer service value." Journal of Service Theory and Practice 26, no. 4 (July 11, 2016): 471–96. http://dx.doi.org/10.1108/jstp-06-2014-0137.
Повний текст джерелаKarim, Rashed Al, and Wardha Habiba. "How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry." Journal of Management Info 7, no. 2 (July 6, 2020): 43–61. http://dx.doi.org/10.31580/jmi.v7i2.1165.
Повний текст джерелаLi, Min, Zhiqiang Wang, and Xiande Zhao. "The role of indigenous technological capability and interpersonal trust in supply chain learning." Industrial Management & Data Systems 118, no. 5 (June 11, 2018): 1052–70. http://dx.doi.org/10.1108/imds-08-2017-0350.
Повний текст джерелаJayaram, Jayanth, and Kefeng Xu. "Determinants of quality and efficiency performance in service operations." International Journal of Operations & Production Management 36, no. 3 (March 7, 2016): 265–85. http://dx.doi.org/10.1108/ijopm-03-2014-0122.
Повний текст джерелаPraharjo, Ardik, and Kardina Yudha Parwati. "The Role of Customer Knowledge Management on The SMEs Business Performance." Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management 14, no. 1 (April 26, 2021): 34. http://dx.doi.org/10.20473/jmtt.v14i1.24275.
Повний текст джерелаTHEILMANN, CLAUDIA, and MARTIN HUKAUF. "CUSTOMER INTEGRATION IN MASS CUSTOMISATION: A KEY TO CORPORATE SUCCESS." International Journal of Innovation Management 18, no. 03 (May 19, 2014): 1440002. http://dx.doi.org/10.1142/s1363919614400027.
Повний текст джерелаBelkahla Hakimi, Wafa, Abdelfattah Triki, and Samiha Mjahed Hammami. "Developing a customer knowledge-based measure for innovation management." European Journal of Innovation Management 17, no. 3 (August 5, 2014): 349–74. http://dx.doi.org/10.1108/ejim-02-2013-0019.
Повний текст джерелаRaja, Hifsa Hussain, Fozia Mehboob, Dr Raza Naqvia, Aqsa Hussain Raja, and Samavia Hussain Raja. "Impact of Customer Awareness and Buying Behavior on Sustainability Capability of Nestle SSCM." Journal of Intelligent Systems and Computing 2, no. 1 (March 31, 2021): 6–11. http://dx.doi.org/10.51682/jiscom.00201002.2021.
Повний текст джерелаCao, Guangming, and Na Tian. "Enhancing customer-linking marketing capabilities using marketing analytics." Journal of Business & Industrial Marketing 35, no. 7 (March 25, 2020): 1289–99. http://dx.doi.org/10.1108/jbim-09-2019-0407.
Повний текст джерелаYang, Jie, Hongming Xie, Guangsheng Yu, and Mingyu Liu. "Turning responsible purchasing and supply into supply chain responsiveness." Industrial Management & Data Systems 119, no. 9 (October 21, 2019): 1988–2005. http://dx.doi.org/10.1108/imds-01-2019-0029.
Повний текст джерелаLee, Ming Way, and Chin Yu Tsai. "Constructing influential customer relationships in website innovation: social embeddedness and knowledge management capability considerations." International Journal of Innovation and Learning 4, no. 1 (2007): 92. http://dx.doi.org/10.1504/ijil.2007.011477.
Повний текст джерелаLee, Kuo-Wei, Maria Corazon L. Lanting, and Maneesap Rojdamrongratana. "Managing customer life cycle through knowledge management capability: a contextual role of information technology." Total Quality Management & Business Excellence 28, no. 13-14 (February 29, 2016): 1559–83. http://dx.doi.org/10.1080/14783363.2016.1150779.
Повний текст джерелаWang, Zhimin, Kwek Choon Ling, and HongGui Li. "The Impact of Knowledge Sharing on the Relationship Between Market Orientation and Service Innovation." International Journal of Knowledge Management 17, no. 2 (April 2021): 130–54. http://dx.doi.org/10.4018/ijkm.2021040106.
Повний текст джерелаMeiranto, Wahyu, Elen Puspitasari, and Irna Maya Sari. "Pengelolaan Knwoledge Management Capability Dalam Memediasi Dukungan Information Technology Relatedness Terhadap Kinerja Perusahaan: Pendekatan Reflective Second Order Factor." AKRUAL: Jurnal Akuntansi 3, no. 2 (April 4, 2012): 115. http://dx.doi.org/10.26740/jaj.v3n2.p115-129.
Повний текст джерелаAgostini, Lara, Anna Nosella, and Benedetta Soranzo. "Measuring the impact of relational capital on customer performance in the SME B2B sector." Business Process Management Journal 23, no. 6 (November 6, 2017): 1144–66. http://dx.doi.org/10.1108/bpmj-10-2016-0205.
Повний текст джерелаPrasetijo, Ristiyanti Harsono, Sony Heru Priyanto, John Joi Ihalauw, and Rooskities Andadari. "DOES AN SME HOTEL ADOPT CUSTOMER ORIENTATION? (A Case Study in an SME Hotel in Solo, Central Java, Indonesia)." Fokus Ekonomi : Jurnal Ilmiah Ekonomi 14, no. 1 (June 30, 2019): 79–91. http://dx.doi.org/10.34152/fe.14.1.79-91.
Повний текст джерелаSithole, Nkosinathi, Gillian Sullivan Mort, and Clare D'Souza. "Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups." International Journal of Bank Marketing 39, no. 3 (April 29, 2021): 381–401. http://dx.doi.org/10.1108/ijbm-07-2020-0413.
Повний текст джерелаAkbar, Zeeshan, Jun Liu, and Zahida Latif. "Discovering Knowledge by Comparing Silhouettes Using K-Means Clustering for Customer Segmentation." International Journal of Knowledge Management 16, no. 3 (July 2020): 70–88. http://dx.doi.org/10.4018/ijkm.2020070105.
Повний текст джерелаFalasca, Mauro, Jiemei Zhang, Margy Conchar, and Like Li. "The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis." Journal of Business & Industrial Marketing 32, no. 7 (August 7, 2017): 901–12. http://dx.doi.org/10.1108/jbim-12-2016-0289.
Повний текст джерелаSudarmaji, Eka, and Ismiriati Nasip. "Service innovation capability, that spurs internationalization in Indonesian SMEs." International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 251. http://dx.doi.org/10.14419/ijet.v7i2.29.13326.
Повний текст джерелаRavasan, Ahad Zare, and Taha Mansouri. "A Fuzzy ANP Based Weighted RFM Model for Customer Segmentation in Auto Insurance Sector." International Journal of Information Systems in the Service Sector 7, no. 2 (April 2015): 71–86. http://dx.doi.org/10.4018/ijisss.2015040105.
Повний текст джерелаSiahtiri, Vida. "Does cooperating with customers support the financial performance of business-to-business professional service firms?" Journal of Service Theory and Practice 27, no. 3 (May 8, 2017): 547–68. http://dx.doi.org/10.1108/jstp-03-2016-0053.
Повний текст джерелаLee, Carmen Kar Hang, Y. K. Tse, G. T. S. Ho, and K. L. Choy. "Fuzzy association rule mining for fashion product development." Industrial Management & Data Systems 115, no. 2 (March 9, 2015): 383–99. http://dx.doi.org/10.1108/imds-09-2014-0277.
Повний текст джерелаTikas, Gaurav Dilip, and Akhilesh K.B. "Towards enhancing innovation capability of teams: a conceptual perspective." Team Performance Management: An International Journal 23, no. 7/8 (October 10, 2017): 352–63. http://dx.doi.org/10.1108/tpm-04-2016-0011.
Повний текст джерелаCheng, Colin CJ, and Eric C. Shiu. "How to enhance SMEs customer involvement using social media: The role of Social CRM." International Small Business Journal: Researching Entrepreneurship 37, no. 1 (May 31, 2018): 22–42. http://dx.doi.org/10.1177/0266242618774831.
Повний текст джерелаGarcía-Garre, Ana, Antonio Gabaldón, Carlos Álvarez-Bel, María Ruiz-Abellón, and Antonio Guillamón. "Integration of Demand Response and Photovoltaic Resources in Residential Segments." Sustainability 10, no. 9 (August 26, 2018): 3030. http://dx.doi.org/10.3390/su10093030.
Повний текст джерелаChen, Jing. "Big data augments emotional labour and organisational outcomes." Marketing Review 20, no. 1 (August 31, 2020): 63–72. http://dx.doi.org/10.1362/146934720x15929907504094.
Повний текст джерелаCho, Sung-Eui, Won Jun Lee, and Jonguk Kim. "An Exploratory Study on Knowledge Management Characteristics and Challenges in Mass Customisation." Journal of Information & Knowledge Management 04, no. 03 (September 2005): 157–65. http://dx.doi.org/10.1142/s0219649205001134.
Повний текст джерелаLyu, Gaoyan, Lihua Chen, and Baofeng Huo. "Logistics resources, capabilities and operational performance." Industrial Management & Data Systems 119, no. 2 (March 11, 2019): 230–50. http://dx.doi.org/10.1108/imds-01-2018-0024.
Повний текст джерелаWang, Jian-Jun, Negin Sasanipoor, and Meng-Meng Wang. "The influence of PRINCE2 standard on customer satisfaction in information technology outsourcing: an investigation of a mediated moderation model." Journal of Enterprise Information Management 33, no. 6 (June 2, 2020): 1419–42. http://dx.doi.org/10.1108/jeim-08-2019-0223.
Повний текст джерелаJ. Daspit, Joshua, and Staci M. Zavattaro. "Integrating innovation and absorptive capacity into the place branding process." Journal of Place Management and Development 7, no. 3 (October 7, 2014): 206–24. http://dx.doi.org/10.1108/jpmd-02-2013-0003.
Повний текст джерелаMoon, Hanna, Wendy Ruona, and Tom Valentine. "Organizational strategic learning capability: exploring the dimensions." European Journal of Training and Development 41, no. 3 (April 3, 2017): 222–40. http://dx.doi.org/10.1108/ejtd-08-2016-0061.
Повний текст джерелаSari, Irna Maya, and Wahyu Meranto. "PENGELOLAAN KNOWLEDGE MANAGEMENT CAPABILITY DALAM MEMEDIASI DUKUNGAN INFORMATION TECHNOLOGY RELATEDNESS TERHADAP KINERJA PERUSAHAAN: PENDEKATAN REFLECTIVE SECOND ORDER FACTOR (Penelitian terhadap Perbankan di Kota Semarang)." Banque Syar'i : Jurnal llmiah Perbankan Syariah 3, no. 1 (July 6, 2019): 143. http://dx.doi.org/10.32678/bs.v3i1.1916.
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