Дисертації з теми "Culture in banking"
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Liu, Yuanyuan. "Organizational culture, employee resilience and performance in the international banking industry." Thesis, Birkbeck (University of London), 2018. http://bbktheses.da.ulcc.ac.uk/354/.
Повний текст джерелаHooi, George Wye Keong, and n/a. "An Empirical Investigation Between Culture, Investor Protection, International Banking Disclosures and Stock Returns." Griffith University. Griffith Business School, 2007. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20071121.133040.
Повний текст джерелаElmabrouk, Elmabrouk A. Ambarik. "Quality of banking services in Libyan banks." Thesis, University of Gloucestershire, 2011. http://eprints.glos.ac.uk/3285/.
Повний текст джерелаPereira, Artur Ferreira Conrado Torres. "The compliance function in banking: perspective and future in the age of globalization." Master's thesis, NSBE - UNL, 2012. http://hdl.handle.net/10362/9579.
Повний текст джерелаEthically correct business decisions and the respect for applicable laws and regulations have become in demand for regulators and supervisors, but especially for the general public. For those behaviors to happen, compliance culture is an essential requirement. Through survey research, we prove the existence of a relationship between the workers’ level of compliance culture and their hierarchical position, which may indicate communication problems between hierarchies. This area is also given a comprehensive outlook, as the globalization process combined with financial regulatory reforms lead multinational corporations to a more challenging equilibrium between their compliance departments’ actions and budgets.
Okada, Takaaki. "Corporate culture and organizational efficiency in the competitive international market." Thesis, University of Phoenix, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3571484.
Повний текст джерелаThe research study involved an investigation into the relationship between corporate culture and organizational efficiency in the Japanese securities industry as it adapts to survive in the competitive international market. Using the materialist conception of history, a case study approach was used to examine the roots of Nikko’s corporate culture as it developed prior to the introduction of the modern management system. Working in compliance with a licensing system that served to preserve the status quo, Nikko officials experienced industry scandals, which encouraged Japanese securities executives to introduce American modern management systems. The purpose of the mixed method study was to understand the qualitative and quantitative changes in the management operations of Nikko Cordial affected by the corporate culture before and after the change in management. Insights into Nikko’s situation were gained from analyzing the records of Nikko Cordial with those of the Nomura and Daiwa securities companies.
Using a system of dialectics, organizational inefficiency and low profitability were discovered as triggers for the corporate scandals, despite the introduction of the modern management system. Based upon the analysis of Nikko’s case, an inductive conclusion was drawn that organizational efficiency and profitability were considered important factors to sustain a successful business model in the financial business field. The inevitability of regulation as one of the five cost factors necessary to enhance profitability for financial businesses was confirmed by the dialectical approach. The corporate culture is a key catalyst to reduce the costs involved in organizational efficiency and integrity.
Bergheim, Rosa, and Michael Ings. "Local Management Culture Overseas : Handelsbanken Sweden and Handelsbanken UK." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16269.
Повний текст джерелаLiu, Yang. "The relationship between organisational culture and effectiveness in the Western Cape banking industry." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/983.
Повний текст джерелаOrganisations in many industries, such as energy, banking and electronics, have faced increasingly complex and changing environments brought about by deregulation, technological revolution, foreign competition and unpredictable markets. Key to the success of these organisations is the development of a particular culture for the organisation. A well-conceived and well-managed organisation culture closely linked to organisation success, can also mean the difference between success and failure in the present demanding environment. Organisational culture has been assumed to have important implications, not only for the individual's affective reactions to organisational life, but also for organisational effectiveness. This study investigates the relationship between organizational culture and effectiveness in the Western Cape banking industry. Beginning with an existing model of organizational culture and effectiveness, the paper presents a linked study. The study uses survey data from six organizations designed to test the applicability of the model in the context of the Western Cape banking industry. The results support Denison's findings, namely that organisational culture has a positive impact on effectiveness. The discussion includes several recommendations for future research.
Al-Shammari, Atiya Jadan Salem. "Management development practices and national culture : the case of the Bahraini banking sector." Thesis, Connect to e-thesis, 1994. http://theses.gla.ac.uk/831/.
Повний текст джерелаPh.D. thesis submitted to the Department of Management Studies, University of Glasgow, 1994. Includes bibliographical references. Print version also available.
Zhou, Lu, and Chenyun Qiu. "Cultural Influence on Customer Expectation to Swedish Banking Service : Study of Swedish Banking Industry." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6227.
Повний текст джерелаGabayi, Simiselo Albert. "The role of organisational culture in fostering work life balance in business and private banking." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15204.
Повний текст джерелаKuroiwa, Seiichi. "The effects of culture on banking strategy : a study of three banks in three countries." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/37116.
Повний текст джерелаIncludes bibliographical references (leaves 162-166).
Every company pursues a different strategy, and banks are no different. In the banking industry, each bank performs its business based on its own business strategies. Japanese banks have different strategies, but in terms of Japanese banks as a whole, there is little difference among them. From my prior work experience in Germany, I became aware of obvious differences between Japanese banks and German banks in terms of thought processes and doing business--despite being in the same industry. I believe cultural issues have a significant effect on each bank's strategy. The diverse strategies among banks have evolved from the various ways of thinking, sensing, and doing, which are formed based on deep-seated cultural values or assumptions in each country. In this thesis, in the first section, I discuss a specific system implementation project, which provides a framework for identifying fundamental problems and developing a theoretical approach toward the problems. Then I analyze the cultural effects on Japanese, German and US banks, comparing the data analysis and personal interviews among three banks.
(cont.) My desire is to shed light on the differences among banks in three countries and to reveal the reasons for such differences. It is hoped that this will give Japanese banks a substantial push so that they will differentiate themselves before global competition becomes even more severe.
by Seiichi Kuroiwa.
S.M.
Altwaijri, Ahmad Saleh. "Marketing strategies and national culture : an empirical investigation of customers' acceptance of the online banking channel in the context of Saudi national culture." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/13835.
Повний текст джерелаYahia, Salem Ahmed Mohamed. "Service quality in the context of the Egyptian Islamic banking industry." Thesis, University of Gloucestershire, 2011. http://eprints.glos.ac.uk/3284/.
Повний текст джерелаMir, Sitwat Zahra. "Towards Understanding The Impact Of Organizational Culture And Risk Management In Banking Sector In Developing Countries." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-163394.
Повний текст джерелаShams, Nabeel Mohammed. "Culture and risk : perception and acceptability of risk of Riba in banking among teachers in Bahrain." Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2171.
Повний текст джерелаNitsche, Svenja. "Creating an Ethical Organizational Environment in Banking." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3625.
Повний текст джерелаTurbak, Karolina, and Uliana Kovaleva. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality among the Customers with Swedish, Polish and Russian Backgrounds. : Study of Swedish Banking Industry." Thesis, Mälardalen University, Mälardalen University, Mälardalen University, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6278.
Повний текст джерелаDate: May 29, 2009
Course: Master thesis, EFO705
Authors: Uliana Kovaleva, 830906, Karolina Turbak, 850710
Tutor: Tobias Eltebrandt
Title: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality among the Customers with Swedish, Polish and Russian Backgrounds.
Strategic question: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?
Research questions: If customers with Polish and Russian origin differ in their perceptions of the service quality attributes from Swedish customers, what kind of influence do culture and the level of acculturation have on their perceptions of service quality?
Method: Apart from secondary data, the questionnaire results were collected as a source of the primary data. The study was conducted using both quantitative and qualitative methods. The questionnaire results were analysed in SPSS by applying T-tests, and the answers for the open-ended questions were analysed additionally.
Theoretical Framework: The theories which were used include service quality dimensions, Hofstede’s cultural dimensions and the level of acculturation. The results of previous studies addressing the cultural influences on the service quality were applied extensively. The theories were chosen according to the purpose of the study and used in analysis in a comprehensive way.
Conclusions: According to the study culture and the level of acculturation have influence on the perceptions of service quality. The Polish and Russian customers with the low and medium levels of acculturation have lower overall service quality perceptions compared to the highly acculturated customers with foreign background and Swedish. In particular, the perceptions of assurance and empathy dimensions are significantly different between the studied groups.
“The impact of cultural recognition on service‐consumtions among customers in Sweden with foreign background.”
nola, Oluremilekun Adunola Oluremilekun. "The inter-relationship between organisational culture and workplace stress : an empirical study of the Nigerian banking sector." Thesis, University of Surrey, 2006. http://epubs.surrey.ac.uk/592/.
Повний текст джерелаAslam, Hussan. "From panacea to public enemy number one : exploring banking culture in the aftermath of the financial crisis." Thesis, Keele University, 2017. http://eprints.keele.ac.uk/3777/.
Повний текст джерелаRobin, Nikolausson, and Edin Kristoffer. "The sustainable banking inudstry : factors associated with sustainable innovation." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-447400.
Повний текст джерелаBoissel, Charles. "Essays in Empirical Corporate Finance." Thesis, Université Paris-Saclay (ComUE), 2018. http://www.theses.fr/2018SACLH008/document.
Повний текст джерелаThis thesis is divided into three chapters. The first one deals with Central Clearing Counterparties (CCPs) and their resiliency in crisis times. This is a joint work with François Derrien, Evren Ors and David Thesmar. Focusing on CCPs backed repo trades during the eurozone crisis, we show that the market factored in the default of CCPs. In turn, this affected their capacity to ensure liquidity in the interbank market. Our results have strong consequences for the way CCPs should be regulate. The second chapter aims at quantifying the impact of the rise of the concentration in the banking sector on aggregate credit fluctuations. Building on novel empirical approach, I show that big players’ idiosyncratic shocks have a limited impact on aggregate credit. The explanation lies in the fact that the strength of banking groups idiosyncratic shocks is limited compared to aggregate and subsidiaries level ones. The last chapter, a joint work with Thomas Bourveau and Adrien Matray, focuses on the transmission of corporate risk culture. We show that subsidiaries of the same banking group tend to assess future risks in similar ways. In turn, this gives insights on how banking crisis can spread be fueled by corporate risk culture
Dalati, Serene. "The relationship between leadership, organizational culture and job satisfaction : the empirical evidence from retail banking industry in Wales." Thesis, Bangor University, 2008. https://research.bangor.ac.uk/portal/en/theses/the-relationship-between-leadership-organizational-culture-and-job-satisfaction--the-empirical-evidence-from-retail-banking-industry-in-wales(f326e071-012e-4c9c-a58a-9d3acddce9e2).html.
Повний текст джерелаAl-Ghamdi, Abdullah. "Students' perceptions of, and loyalty towards, internet banking : the case of the Kingdom of Saudi Arabia and the United Kingdom." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/11996.
Повний текст джерелаChan, Chao Tong. "An empirical investigation into organizational culture of banks in Macau." Thesis, University of Macau, 2004. http://umaclib3.umac.mo/record=b1636207.
Повний текст джерелаMetle, Mesha'l Khamees M. M. "The influence of traditional culture and demographic characteristics on job satisfaction among Kuwaiti women employees in the Kuwaiti banking sector." Thesis, University of Glasgow, 1995. http://theses.gla.ac.uk/2473/.
Повний текст джерелаAl-Wehabie, Abdullah. "Motivation of bank employees and effects of culture in the Islamic banking sector : a case study of Al Rajhi Bank." Thesis, University of Hull, 2011. http://hydra.hull.ac.uk/resources/hull:10761.
Повний текст джерелаTwardowska, Magdalena. ""Dashed hopes, bruised egos" : professional identity in investment banking in the context of the 2008 financial crisis." Thesis, University of Essex, 2015. http://repository.essex.ac.uk/17116/.
Повний текст джерелаSchumann, Jan H. "The impact of culture on relationship marketing in international services a target group-specific analysis in the context of banking services." Wiesbaden Gabler, 2009. http://d-nb.info/995886458/04.
Повний текст джерелаAnnink, Marit. "Investment Banks in Sweden : Careers in a gendered organization culture." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300172.
Повний текст джерелаJämställdhet är idag ett omtalat ämne som engagerar samhällen på alla nivåer, Eu med sin Sustainable Finance Regulation (SFDR) som ämnar sätta press på arbetsmarknaden och FN med deras Sustainable Development Goals (SDG), är bara några exempel på samtida engagemang. Jämställdhet är dock inte så enkelt att det kan reduceras till betraktandet av distributioner och målsättning; det refererar också till attityder, normer, värderingar och ideal som påverkar kvinnor och mäns liv i många delar av samhället. Arbetsmarknaden arbetar aktivt med att implementera policys och ta initiativ för att uppnå jämställdhet. Det pågående arbetet till trots kan vi dessvärre se en negativ och avtagande trend vad gäller kvinnors avancemang i professionella hierarkier och fortsatt hamnar steget efter män i dessa miljöer. En av många mansdominerande branscher är investment banking, en bransch som länge kämpat med en ojämn könsfördelning. Flera försök till att rekrytera kvinnor till branschen har gjorts men dessvärre utan önskat långsiktigt resultat då man bland annat har problem att behålla kvinnorna. För att förstå vilka policyer som ska implementeras är det viktigt att förstå hur en organisation är könsmärkt och dess vilja till förändring. Det som sker i organisationer kan också identifieras i samhället, politiken och media. Forskning på könsmärkta organisationer ger insyn och nyansering till hur kön är skapat i samhället. Denna studie har undersökt hur investment bankindustrin är könsmärkt och hur den ser på förändring. Studien har genomförts med kvalitativa metoder där strukturella intervjuer med Sarah Rutherfords modell om exkludering utgör studiens grund. De valda intervjurespondenterna befinner sig på en junior nivå i branschens hierarkisystem och är eller har varit representerade på olika investmentbanker i Sverige. Studien visar en bransch med flera kulturella aspekter som resulterar i exkludering av kvinnor, dessa var; arbetstider, språk & kommunikation, arbetsideologi och könsmedvetenhet. Vidare påvisar studien en existerande förnekelse och omedvetenhet av den könsmärkta organisationen, där respondenterna visade sig vara en blandning av den öppne, dolda och neutrale jämställdhetsmotståndaren. Det fanns också en stark tro på att en utveckling mot jämställdhet sker av sig själv då problematiken upplevdes vara såväl en generations- som en distributionsfråga och inte en fråga om olika villkor och förutsättningar på arbetsplatsen.
Ftes, Nagah Abdulaziz M. "The process of strategic decision-making in Libyan commercial banks." Thesis, University of Gloucestershire, 2013. http://eprints.glos.ac.uk/2789/.
Повний текст джерелаEzzeddine, Soraya. "Religiosité et acceptation/refus des e-services : Cas du e-banking et du e-ticketing au Liban." Thesis, Tours, 2014. http://www.theses.fr/2014TOUR1011.
Повний текст джерелаStudies show that the penetration of e-services continues to increase in most countries. But this is not the case of Lebanon. Indeed, e-commerce has never been able to really take off in this uncommon country. This thesis focuses on this particular case. It presents research that was conducted on the history of the acceptance / rejection of e-services in Lebanon. Two e-services have been selected : the e-banking and e-ticketing. The objective of this research is to highlight the importance of local cultural variables in the acceptance of e-banking and e-ticketing process in Lebanon. Thus, to accomplish that goal, we have chosen a post-positivist position and design of joint research. Thus in a first exploratory qualitative phase we went general models of innovation adoption and acceptance / rejection of information technology and communication and we have adapted to the context of Lebanon by adding local cultural specificities. Seventeen semi-structured centered interviews were conducted with professional specialists in e-banking and e-ticketing, potential consumers randomly selected and men of religion. During the first qualitative phase, open-ended questions were asked about the e-services and their acceptance / rejection and the reasons for such acceptance or rejection. From the results of the interviews and the literature review, we were able to propose a specific model we have called e-Servac (e-services acceptance). One feature of this model is that it takes into account the religion / religiosity, a concept that has rarely been studied in management. Indeed, religiosity is the first characteristic of the Lebanese cultural context. In a second confirmatory quantitative phase, e-Servac modal was empirically tested using data collected from 288 Lebanese potential users of e-services. The results show that traditional factors, such as cognitive, emotional factors, social influences and techniques e-kills are critical and influence the intention of acceptance / rejection of e-services. The results also emphasize the cultural roots of acceptance since the intrinsic religiosity and extrinsic religiosity have a salien role in the acceptance process. Our thesis details, comments and interpreting these results
Bojs, Robert. "A cultural perspective on leadership to face challenges with agile methods : A case study in the Nordic Banking Industry." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264056.
Повний текст джерелаDen här uppsatsen utforskar idéer kring kultur och ledarskap som ett gemensamt fenomen och som ett verktyg för att bemöta utmaningar som uppstår då nya sätt att arbeta implementeras i kunskapsintensiva organisationer. Genom att skapa en stödjande kultur och genom att lita på de anställda kan chefer beslutande ansvar till de anställda, vilket kommer öka motivationen bland de anställda samt ge cheferna mer tid till att fokusera på att utveckla strategi och vision. Forskningen utfördes som en case-studie på en av de större nordiska bankerna. Slutsatserna i den här uppsatsen pekar mot att kulturellt ledarskap kan användas som ett verktyg för att öka motivation, och för att förstå och bemöta the utmaningar som uppstår i komplexa organisationer.
Kandil, Tarek Taha. "The impacts of culture on cross-border mergers and acquisitions post-financial performance in the banking industry using multi-group structural equation modeling." Thesis, University of Plymouth, 2011. http://hdl.handle.net/10026.1/537.
Повний текст джерелаKirner, Benedikt. "The ethical focal point of moral symmetry – a heuristic to analyse risk culture and misconduct in banking: Demonstrated on three recent misconduct cases." HHL Leipzig Graduate School of Management, 2020. https://slub.qucosa.de/id/qucosa%3A74391.
Повний текст джерелаSarmento, Eva Seloi Santos. "Cultura organizacional e liderança: estudo de caso em uma instituição pública do setor bancário no Brasil." Universidade do Vale do Rio dos Sinos, 2015. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3791.
Повний текст джерелаMade available in DSpace on 2015-06-09T16:53:10Z (GMT). No. of bitstreams: 1 Eva Seloi Santos Sarmento.pdf: 1262239 bytes, checksum: ba4420e79440cd79f60a25fa673e8a87 (MD5) Previous issue date: 2015-03-25
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Este estudo se propôs a responder ao objetivo geral de como ocorrem as inter-relações entre cultura organizacional e liderança em uma empresa pública brasileira do setor bancário, por meio de uma survey. Esta dissertação utiliza o Modelo Denison (2012) para investigar sobre Cultura Organizacional e o modelo de Bass e Riggio (2006) para pesquisarliderança transformacional.Foi realizado umestudo deabordagem quantitativa e utilizou-se um questionário validado na realidade portuguesa por Lousã (2013), sendo que a análise dos dados se processou pela ferramenta SPSS V 20. Obteve 964 respondentes e os resultadospermitem verificar quecultura e liderança estão correlacionadas entre si na empresa pesquisada. Pôde-se observar, ainda, que não existem divergências de percepção entre as regiões do país, existindo, porém, diferenças entre líderes e liderados, indicando a existência de subculturas. Além disso, os resultados encontradosmostram que alguns itens considerados estratégicos para a organização não estão sendo percebidos como tal, tanto pelos líderes quanto liderados. Os aspectos relacionados à metas e objetivos em relação à cultura organizacional e motivação inspiracional no que se refere à liderança transformacional, carecem de maior atenção por parte da organização pesquisada. Como estudos futuros, recomenda-se pesquisa sobre inovação para comparar com os resultados da pesquisa realizada em Portugal, bem como um estudo qualitativo que possa verificar se a percepção dos líderes se referem a eles próprios ou aos seus líderes imediatos. Também, se recomenda a realização de pesquisa nas demais áreas da empresa que não foram contempladas neste estudoe uma pesquisa sobre as convivências entre gerações, justificada pela amplitude de idade que a empresa contrata.
This study aimed to investigate how the interrelationships between organizational culture and leadership in a Brazilian public company of the banking sector through a survey. This dissertation uses the Model Denison (2012) to investigate on Organizational Culture and the model of Bass and Riggio (2006) to find transformational leadership. A quantitative approach study was conducted out and used a questionnaire validated in the Portuguese reality Lousã (2013), and the analysis of the data was processed by SPSS V tool 20. Obtained 964 respondents and the results, show that culture and leadership are correlated each other in the company searched. It was observed also that there are no perceived differences between the regions of the country, although there are differences between leaders and subordinates, indicating the existence of subcultures. In addition, the results show that some items considered strategic to the organization are not perceived as such by both leaders and led. Aspects related to the goals and objectives in relation to the organizational culture and inspirational motivation with regard to transformational leadership, require further attention by the company studied. As future studies, it is recommended innovation survey to compare with the results of research carried out in Portugal as well as a qualitative study to examine whether the perception of leaders refer to themselves or their immediate leaders. Also, it is recommended conducting research in other areas of the company that were not addressed in this study and research on the cohabitation between generations, justified by the amplitude of age that the company hires.
Lam, Wai Wa. "The influence of the development of culture and the arts on the economy of Macau." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636235.
Повний текст джерелаLizot, Edouard, and S. M. Abidul Islam. "The impact of Privacy concerns in the context of Big Data : A cross-cultural quantitative study of France and Bangladesh." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75355.
Повний текст джерелаJohansson, Elin, and Gabriella Elvin. "The impact of organizational culture on information security during development and management of IT systems : A comparative study between Japanese and Swedish banking industry." Thesis, Uppsala universitet, Avdelningen för datalogi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-324923.
Повний текст джерелаBjörklund, Sophia, and Olivia Stern. "Managerial differences despite Isomorphic forces : A comparative study of Handelsbanken and Nordea." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-413981.
Повний текст джерелаSwanepoel, Sybel. "The relationship between organisational culture and financial performance: an exploratory study in a selected financial institution in South Africa." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1003881.
Повний текст джерелаMeesook, Jeerapa, and Jittavadee Boonkhet. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6248.
Повний текст джерелаTitle: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality. A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden
Problem Statement: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?
Purpose: The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.
Theory and Method: The research is based on the quantitative approach in the form of questionnaires. The structure is developed in accordance to the Service Quality Gap of measuring Thai customer satisfaction by comparing their expectation and perception of service during and after service approach.
Conclusion: From elaborate results of the distributed questionnaires, Thai customers are flexible and have integrated into the Swedish culture; therefore the current level of bank service approach is appropriate to their needs.
Tobias Eltebrandt
Boonkhet, Jittavadee, and Jeerapa Meesook. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6267.
Повний текст джерелаTitle: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality.
Problem Statement: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?
Purpose: The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.
Theory and Method: The research is based on the quantitative approach in the form of questionnaires. The structure is developed in accordance to the Service Quality Gap of measuring Thai customer satisfaction by comparing their expectation and perception of service during and after service approach.
Conclusion: From elaborate results of the distributed questionnaires, Thai customers are flexible and have integrated into the Swedish culture; therefore the current level of bank service approach is appropriate to their needs.
Tobias Eltebrandt
Lmshate, Khaled. "Le rôle du facteur culturel dans la qualité de service dans le secteur bancaire libyen." Thesis, Clermont-Ferrand 1, 2015. http://www.theses.fr/2015CLF10463/document.
Повний текст джерелаThe role of banks in the economy is very important to be a central pillar of the national economy, and therefore, one of their major objectives must be to serve the community in which they operate, fund and encourage investment to create wealth.Given the importance of this sector, it is necessary to measure its performance, evaluate its effectiveness and to test the quality of its services, in order to improve and develop. Our research aims to test the effect of cultural factors of the society in the quality of banking services from the perspective of customers
Dočkalová, Dagmar. "Podnikatelská etika v bankovnictví." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221992.
Повний текст джерелаOgundoro, Oluwafisayo. "In Search of Work-Life Balance: Organizational and Economic Challenges Confronting Women in Banking and Management Consulting Firms in Southwest Nigeria." Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etd/3674.
Повний текст джерелаRibeiro, Kalina Lígena Lira de Miranda. "Mudanças sobre a Cultura Organizacional no processo de transição de Banco Estadual para Banco Privado." Universidade Federal da Paraíba, 2008. http://tede.biblioteca.ufpb.br:8080/handle/tede/3777.
Повний текст джерелаCoordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES
The present work has as objective to analize the main changes that occur in the organizational culture of a State Bank that passed for a privatization process, and today are part of a private banking group, with the perspective of the organizational culture based on the Model of Architecture of the Organizational Culture - LANDMARK. The model Landmark brings the culture as a social construction of the collective body, that reflects the auto-image of an organization. The research is characterized as a study of case of descriptive exploratory approach and purely qualitative boarding. The citizens of the research had been the collaborators who had worked in the State Bank and today are placed in the agencies of the Private bank. For collection of the data it was used of half-structuralized interviews. The technique used for interpretation of the data was the analysis of content of Bardin (1977). The results of the carried through interviews had shown that the organizational culture presented well significant changes in all the studied dimensions. In the transition process, the collaborators had lived deeply new practical administrative who had forced a change of behavior in the day the organizational day, resulting in a cultural renewal. One of the main aspects desencadeadores of all mannering process occurred in the dimension necessities with the perspective change that previously the collaborators had its functional stability and currently the main changes in the too much dimensions fight for its permanence in the organization stimulating. In the dimension values, the collaborators had had that to disconfirmed or to substitute the existing values in the State Bank and to assume the new values of the Private bank. As for the dimension knowledge, the collaborators are stimulated by the organization to have a professional formation and search as many common knowledge s how much specific therefore they consider that its current function requires a bigger gamma of knowledge. Finally in the dimension abilities, it was evidenced that when stimulating the professional formation of its collaborators, the company is increasing the intellectual level of each one, with this improves each time its abilities techniques.
O presente trabalho tem como objetivo analisar as principais mudanças que ocorrem na cultura organizacional de um Banco Estadual que passou por um processo de privatização, e hoje faz parte de um grupo bancário privado, com a perspectiva da cultura organizacional fundamentado no Modelo de Arquitetura da Cultura Organizacional - MARCO. O modelo Marco traz a cultura como uma construção social do corpo coletivo, que reflete a auto-imagem de uma organização. A pesquisa caracteriza-se como um estudo de caso de enfoque exploratório descritivo e abordagem puramente qualitativa. Os sujeitos da pesquisa foram os colaboradores que trabalharam no Banco Estatal e hoje estão alocados nas agências do Banco Privado. Para coleta dos dados utilizou-se de entrevistas semi-estruturadas. A técnica empregada para interpretação dos dados foi a análise de conteúdo de Bardin (1977). Os resultados das entrevistas realizadas mostraram que a cultura organizacional apresentou mudanças bem significativas em todas as dimensões estudadas. No processo de transição, os colaboradores vivenciaram novas práticas administrativas que forçaram uma mudança de conduta no dia a dia organizacional, resultando numa renovação cultural. Um dos principais aspectos desencadeadores de todo processo comportamental ocorreu na dimensão necessidades com a mudança de perspectiva que anteriormente os colaboradores tinham sua estabilidade funcional e atualmente lutam pela sua permanência na organização impulsionando as principais mudanças nas demais dimensões. Na dimensão valores, os colaboradores tiveram que desconfirmar ou substituir os valores existentes no Banco Estadual e assumir os novos valores do Banco Privado. No que se refere à dimensão conhecimentos, os colaboradores são incentivados pela organização a ter uma formação profissional e buscam tanto conhecimentos gerais quanto específicos pois consideram que sua função atual requer uma gama maior de conhecimentos. Por fim na dimensão habilidades, constatou-se que ao estimular a formação profissional de seus colaboradores, a empresa está aumentando o nível intelectual de cada um, com isso aprimora cada vez suas habilidades técnicas.
Garcin, Thibaud. "Contribution à l'évolution d'un bioréacteur destiné à la recherche préclinique cornéenne et la conservation des greffons." Thesis, Lyon, 2019. http://www.theses.fr/2019LYSES055.
Повний текст джерелаCorneal transplantation has undergone several changes, from the legislative framework of the retrieval activity to the indications & the surgical techniques. The historic fresh allograft has given way to eye banking which allows quality and safety controls during the storage of corneal grafts. Hypothermia at 4°C or organoculture, two diametrically opposed passive conservation worlds, have coexisted for almost 50 years, without being able to provide an optimal solution for patients. In a context of growing graft needs and an already significant global shortage, the BiiGC laboratory proposed a breakthrough : an active storage thanks to a corneal bioreactor.Our thesis work has different aims : 1/ to present the state of the art of the corneal transplant chain ; 2/ to describe our contribution to the evolution of this bioreactor or active storage machine, compared to the gold standard organoculture, over 1 month then over 3 months, demonstrating on a large preclinical series of human corneal pairs the major contribution of the bioreactor to eye banking: more grafts available, better tissue quality and greater logistical flexibility for the eyebanks. The industrialization of our device thus makes sense. The bioreactor maintining a corneal state in vivo-like for up to 3 months, opens the field of possibilities for preclinical use ; 3/ to report the new and specific activity carried out by the coordinators, with a major dual role for the transplant activity, and the preclinical research thanks to targeted donation allowing experiments with fresh corneas comparable to those transplanted
Alghamdi, Ahmed Dirwish G. "An integrated model of the influence of personal psychological traits and cognitive beliefs on customer satisfaction and continuance intentions in relation to Internet banking usage within the Saudi Arabian context." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3096.
Повний текст джерелаKhadun, Shalinee. "The support of undifferentiated human embryonic stem cell lines by different matrices." Thesis, University of Hertfordshire, 2014. http://hdl.handle.net/2299/14447.
Повний текст джерелаGheeraert, Laurent. "Financial systems: essays on the cultural determinants and the relevance for economic development." Doctoral thesis, Universite Libre de Bruxelles, 2009. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/210212.
Повний текст джерелаThe literature argues that the size and efficiency of both banking systems and financial markets - the two major components of a financial system - matter for economic development. In the same vein, the quality of financial institutions and regulations are instrumental in the construction of a strong financial system.
We study several aspects of financial sector development in relation to three recent phenomena, namely, the rise of Islamic banking and finance, the increasing interest for emerging stock markets, and the growing remittance flows.
This thesis is made up of three essays.
The first essay extends the literature on the determinants of financial sector development, from the angle of culture. We show that, on average, Islamic finance favors the development of the banking sector in Muslim countries. We provide evidence that several countries have indeed been successful in launching a new, Shariah-compliant, banking system, while not harming the existing, conventional, banking sector. Our empirical analysis uses a newly-constructed original database on the size and performance of Islamic deposit banks globally over the period 2000 to 2005.
The second essay focuses on stock markets, in particular, the less-studied emerging equity markets. We confirm traditional literature findings on unconditional stock returns, over a panel of 53 Major and Frontier markets. Mainly, volatility is high, big surprises happen, and return correlations with the rest of the world are low but have been rising over the last decades. In spite of large differences in market size and liquidity, Frontier market returns are qualitatively similar to Major markets', except correlations, which are lower in Frontier markets. At current correlation levels, the latter continue to bring substantial diversification benefits to international investors.
The last essay examines the relationship between remittances and economic growth. It confirms that remittances are important for developing countries as they stimulate domestic investment. It then demonstrates, theoretically and empirically, that improving the access to bank deposit accounts is crucial to channel remittances to more productive uses. This is even more true when the access to international borrowing is costly.
The 2008-2009 financial crisis has propelled the improvement of financial systems to the top of policymakers' agendas. Our work contributes to a better understanding of the importance of finance in economic outcomes. It also brings a novel perspective on the determinants of financial systems./
Notre thèse a pour objet l'étude des déterminants et des rôles macro-économiques des secteurs financiers dans le monde.
Selon la littérature scientifique, la taille et l'efficacité des systèmes bancaires et des marchés financiers - les deux composantes principales d'un système financier - sont importantes pour le développement économique. Il apparaît également que la qualité des institutions et des régulations financières contribuent à la création d'un système financier fort.
Au travers de trois essais, nous examinons plusieurs aspects du développement du secteur financier, qui sont en relation avec trois phénomènes récents; à savoir: la croissance de la finance islamique, l'intérêt grandissant pour les marchés boursiers émergents, et l'augmentation des flux de transferts de fonds des migrants.
Dans le premier essai, nous nous intéressons aux facteurs culturels comme déterminants des secteurs financiers et, en particulier, au rôle de la religion musulmane. Nous montrons que, en moyenne, la finance islamique favorise le développement du secteur bancaire dans les pays musulmans. Plusieurs pays ont en effet réussi à développer un nouveau secteur bancaire compatible avec la Shariah, sans porter ombrage au secteur bancaire non islamique avec lequel il co-existe. Notre analyse empirique est fondée sur une base de données nouvelle et originale. Celle-ci a pour intérêt de fournir des indicateurs de taille et de performance des banques islamiques de dépôt dans le monde, pour la période 2000-2005.
Dans le deuxième essai, nous explorons les rendements inconditionnels obtenus sur les marchés boursiers, en particulier les marchés émergents d'actions. Notre analyse d'un large panel de 53 marchés émergents "Majeurs" et "Frontières" confirme les résultats traditionnellement observés dans la littérature. Ainsi, pour l'essentiel, les deux types de marchés sont volatils et émaillés d'événements extrêmes. De plus, les rendements des marchés émergents sont faiblements corrélés avec ceux du reste du monde, même si ces corrélations ont augmenté au cours des derniers décennies. Malgré d'importantes différences en terme de taille et de liquidité, les rendements sur marchés "Frontières" sont qualitativement similaires à ceux des marchés "Majeurs", à l'exception des corrélations. Ces dernières sont en effet actuellement plus faibles dans les marchés "Frontières", qui continuent dès lors à offrir d'importants bénéfices de diversification aux investisseurs internationaux.
Dans le dernier essai, nous examinons la relation entre les transferts d'argent des migrants et la croissance économique. Nous confirmons l'idée que les transferts de fonds des migrants sont importants pour les pays en voie de développement. Mais surtout, nous démontrons, de manière théorique et empirique, qu'il est crucial de faciliter dans ces pays l'accès aux comptes de dépôt bancaires, afin de transformer une plus grande part des transferts des migrants en investissements productifs. Ceci est d'autant plus vrai quand l'accès aux autres sources de capitaux internationaux est coûteux.
En conclusion, la crise financière de 2008-2009 a fait de l'amélioration des systèmes financiers la priorité de nombreuses politiques économiques. Dans cette perspective, notre travail apporte une contribution à une compréhension plus fine de l'importance de la finance pour l'économie, ainsi qu'une vision novatrice des déterminants des systèmes financiers.
Doctorat en Sciences économiques et de gestion
info:eu-repo/semantics/nonPublished