Статті в журналах з теми "Consumer satisfaction – measurement"
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Bushy, Angeline. "Ethnocultural sensitivity and measurement of consumer satisfaction." Journal of Nursing Care Quality 9, no. 2 (January 1995): 16–25. http://dx.doi.org/10.1097/00001786-199501000-00006.
Повний текст джерелаCucu Sumartini, Lilis, and Dini Fajriany Ardining Tias. "ANALISIS KEPUASAN KONSUMEN UNTUK MENINGKATKAN VOLUME PENJUALAN KEDAI KOPI KALA SENJA." Jurnal E-Bis (Ekonomi-Bisnis) 3, no. 2 (November 7, 2019): 111–18. http://dx.doi.org/10.37339/e-bis.v3i2.124.
Повний текст джерелаSediawan, MN Lisan. "ANALISIS PERBANDINGAN METODOLOGI CUSTOMER SATISFACTION INDEX DALAM RANGKA PENINGKATKAN PELAYANAN KESEHATAN DI INDONESIA." Jurnal Ilmiah Kesehatan Media Husada 2, no. 1 (September 12, 2013): 65–76. http://dx.doi.org/10.33475/jikmh.v2i1.109.
Повний текст джерелаErnawati, Sri, and Uty Kurniawati. "PENGARUH KREATIFITAS PRODUK DAN INOVASI PRODUK TERHADAP KEPUASAN KONSUMEN DI STEAK HOUSE NOODLES." ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi 4, no. 1 (April 8, 2020): 112. http://dx.doi.org/10.24269/iso.v4i1.399.
Повний текст джерелаBortolotti, Silvana Ligia Vincenzi, Fernando de Jesus Moreira Junior, Antonio Cezar Bornia, Afonso Farias de Sousa Júnior, and Dalton Francisco de Andrade. "Consumer satisfaction and item response theory: creating a measurement scale." Gestão & Produção 19, no. 2 (2012): 287–302. http://dx.doi.org/10.1590/s0104-530x2012000200005.
Повний текст джерелаTorey, Jimmy Rezky, Oktavianus ,. Porajouw, and Tommy F. Lolowang. "ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PRODUK KOPI DAN PELAYANAN DI RUMAH KOPI BILLY CABANG MEGAMAS MANADO." AGRI-SOSIOEKONOMI 12, no. 3A (December 6, 2016): 11. http://dx.doi.org/10.35791/agrsosek.12.3a.2016.14233.
Повний текст джерелаRijsdijk, Serge A., Erik Jan Hultink, and Adamantios Diamantopoulos. "Product intelligence: its conceptualization, measurement and impact on consumer satisfaction." Journal of the Academy of Marketing Science 35, no. 3 (May 9, 2007): 340–56. http://dx.doi.org/10.1007/s11747-007-0040-6.
Повний текст джерелаPurohit, H. C. "Quality Measurement and Consumer Satisfaction with Modern Retailing Ananalytical Study." Delhi Business Review 12, no. 2 (December 23, 2011): 45–57. http://dx.doi.org/10.51768/dbr.v12i2.122201118.
Повний текст джерелаLiu, Yiming, Yinze Wan, Xiaolian Shen, Zhenyu Ye, and Juan Wen. "Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features." Information 12, no. 6 (May 29, 2021): 234. http://dx.doi.org/10.3390/info12060234.
Повний текст джерелаCronin, J. Joseph, and Steven A. Taylor. "Measuring Service Quality: A Reexamination and Extension." Journal of Marketing 56, no. 3 (July 1992): 55–68. http://dx.doi.org/10.1177/002224299205600304.
Повний текст джерелаCho, Yunjin. "A consumer satisfaction model based on the integration of EDT and TAM." Asia Pacific Journal of Marketing and Logistics 29, no. 5 (November 13, 2017): 978–93. http://dx.doi.org/10.1108/apjml-07-2016-0127.
Повний текст джерелаGunawan, Nanang, Suharyono Suharyono, and Sunarti Sunarti. "CONSUMER WELL-BEING: PERAN BRAND AUTHENTICITY DAN DAMPAKNYA TERHADAP CONSUMER CITIZENSHIP BEHAVIOR." Profit 15, no. 01 (January 10, 2021): 12–26. http://dx.doi.org/10.21776/ub.profit.2021.015.01.3.
Повний текст джерелаHur, JungYun (Christine), and SooCheong (Shawn) Jang. "Toward service recovery strategies: the role of consumer-organization relationship norms." Journal of Services Marketing 30, no. 7 (October 10, 2016): 724–35. http://dx.doi.org/10.1108/jsm-08-2015-0263.
Повний текст джерелаWibawa, Firrizqi Satria, Nurul Qomariah, and Yusron Rozzaid. "Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso." International Journal of Business, Technology and Organizational Behavior (IJBTOB) 1, no. 4 (August 12, 2021): 324–31. http://dx.doi.org/10.52218/ijbtob.v1i4.121.
Повний текст джерелаSiswati, Endang. "Promotion and place advertising combination on positive word of mouth private label product mediated by consumer satisfaction." International Journal of Research in Business and Social Science (2147- 4478) 10, no. 2 (March 21, 2021): 46–53. http://dx.doi.org/10.20525/ijrbs.v10i2.1083.
Повний текст джерелаCudney, Elizabeth A., Rajesh Jugulum, and Kioumars Paryani. "Forecasting consumer satisfaction for vehicle ride using a multivariate measurement system." International Journal of Industrial and Systems Engineering 4, no. 6 (2009): 683. http://dx.doi.org/10.1504/ijise.2009.026771.
Повний текст джерелаRoth, Victor J., Lorne Bozinoff, and Peter MacIntosh. "Public opinion and the measurement of consumer satisfaction with government services." Canadian Public Administration/Administration publique du Canada 33, no. 4 (December 1990): 571–83. http://dx.doi.org/10.1111/j.1754-7121.1990.tb01418.x.
Повний текст джерелаVera-Martinez, Jorge, and Sidney Ornelas. "Comparison-based perceived attribute performance as a better antecedent of satisfaction, value and loyalty." Asia Pacific Journal of Marketing and Logistics 31, no. 5 (November 11, 2019): 1252–68. http://dx.doi.org/10.1108/apjml-07-2018-0261.
Повний текст джерелаGill, Kenneth J., Carlos W. Pratt, and Lue Ann Librera. "The effects of consumer vs. staff administration on the measurement of consumer satisfaction with psychiatric rehabilitation." Psychiatric Rehabilitation Journal 21, no. 4 (1998): 365–70. http://dx.doi.org/10.1037/h0095287.
Повний текст джерелаChan, Shiu Fai, Bradley R. Barnes, and Kyoko Fukukawa. "Consumer control, dependency and satisfaction with online service." Asia Pacific Journal of Marketing and Logistics 28, no. 4 (September 12, 2016): 594–615. http://dx.doi.org/10.1108/apjml-09-2015-0134.
Повний текст джерелаJiang, Yi, Polin Lai, Chia-Hsun Chang, Kum Fai Yuen, Sihang Li, and Xinchen Wang. "Sustainable Management for Fresh Food E-Commerce Logistics Services." Sustainability 13, no. 6 (March 20, 2021): 3456. http://dx.doi.org/10.3390/su13063456.
Повний текст джерелаBecker, Marion. "A Us Experience: Consumer Responsive Quality of Life Measurement." Canadian Journal of Community Mental Health 17, S3 (January 1, 1998): 41–52. http://dx.doi.org/10.7870/cjcmh-1998-0019.
Повний текст джерелаHeide, Morten, Kjell Grønhaug, and Marit G. Engset. "Industry specific measurement of consumer satisfaction: experiences from the business travelling industry." International Journal of Hospitality Management 18, no. 2 (June 1999): 201–13. http://dx.doi.org/10.1016/s0278-4319(99)00017-1.
Повний текст джерелаMantiri, Jessy Jane Manasye, Melsje Yellie Memah, and Grace Adonia Josefina Rumagit. "TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN “BAKSO SOLO” DI KOTA MANADO." AGRI-SOSIOEKONOMI 17, no. 2 (April 15, 2021): 191. http://dx.doi.org/10.35791/agrsosek.17.2.2021.33751.
Повний текст джерелаGeletta, Simon. "Measuring patient satisfaction with medical services using social media generated data." International Journal of Health Care Quality Assurance 31, no. 2 (March 12, 2018): 96–105. http://dx.doi.org/10.1108/ijhcqa-12-2016-0183.
Повний текст джерелаLiu, Maggie Wenjing, and Hean Tat Keh. "Consumer delight and outrage: scale development and validation." Journal of Service Theory and Practice 25, no. 6 (November 9, 2015): 680–99. http://dx.doi.org/10.1108/jstp-08-2014-0178.
Повний текст джерелаDudley, Amanda L., Glenn A. Melvin, Nicola J. Williams, Bruce J. Tonge, and Neville J. King. "Investigation of Consumer Satisfaction with Cognitive-Behaviour Therapy and Sertraline in the Treatment of Adolescent Depression." Australian & New Zealand Journal of Psychiatry 39, no. 6 (June 2005): 500–506. http://dx.doi.org/10.1080/j.1440-1614.2005.01610.x.
Повний текст джерелаYu, Jong-pil, Hyun-ju Choi, and Joon-ho Kim. "Multigroup Analysis and Measurement Equivalence: Korean And Chinese Consumers of Korean Cosmetics." Social Behavior and Personality: an international journal 47, no. 3 (March 31, 2019): 1–19. http://dx.doi.org/10.2224/sbp.7499.
Повний текст джерелаNoviani, Neneng Leni, and Masyhudzulhak Masyhudzulhak. "IMPROVING CONSUMER SATISFACTION BY INTEGRATING ON SERVICE QUALITY AND LEAN SIXSIGMA METHODS." Journal of Technology and Operations Management 12, Number 2 (December 28, 2017): 25–34. http://dx.doi.org/10.32890/jtom2017.12.2.4.
Повний текст джерелаSmith, F. Ruth, and Carroll A. Brown. "An Empirical Investigation Of The Concept Of Consumer Service Satisfaction: A Tricomponent Model." Journal of Service Science (JSS) 1, no. 2 (October 1, 2008): 41–46. http://dx.doi.org/10.19030/jss.v1i2.4294.
Повний текст джерелаElommal, Najoua, Riadh Manita, and Damien Chaney. "Measuring exchange norms and its impact on satisfaction in a B2C context." International Journal of Market Research 61, no. 3 (March 1, 2018): 302–19. http://dx.doi.org/10.1177/1470785318760202.
Повний текст джерелаPutratama, Jefferio Gusti, Alan Prahutama, and Suparti Suparti. "ANALISIS PENGARUH KEPUASAN TERHADAP LOYALITAS KONSUMEN SMARTPHONE SAMSUNG MENGGUNAKAN METODE PARTIAL LEAST SQUARE PADA MAHASISWA UNIVERSITAS DIPONEGORO SEMARANG." Jurnal Gaussian 10, no. 2 (May 31, 2021): 293–302. http://dx.doi.org/10.14710/j.gauss.v10i2.30948.
Повний текст джерелаHowan, Meyriska Christi, Paulus A. Pangemanan, and Leonardus R. Rengkung. "DIMENSI MUTU PRODUK BALAI LATIHAN PENDIDIKAN TEKNIK (BLPT) KAATEN TOMOHON." AGRI-SOSIOEKONOMI 13, no. 2A (August 3, 2017): 117. http://dx.doi.org/10.35791/agrsosek.13.2a.2017.16894.
Повний текст джерелаCasaló, Luis V., Carlos Flavián, and Sergio Ibáñez-Sánchez. "Antecedents of consumer intention to follow and recommend an Instagram account." Online Information Review 41, no. 7 (November 13, 2017): 1046–63. http://dx.doi.org/10.1108/oir-09-2016-0253.
Повний текст джерелаDavis, Barbara A., and Helen A. Bush. "Developing effective measurement tools: A case study of the Consumer Emergency Care Satisfaction Scale." Journal of Nursing Care Quality 9, no. 2 (January 1995): 26–35. http://dx.doi.org/10.1097/00001786-199501000-00007.
Повний текст джерелаEjsmont, Wiktor, and Marek Biernacki. "Application of the Free Tangent Law in Quantification of Household Satisfaction from Durable Consumer Goods." Entropy 23, no. 9 (August 26, 2021): 1109. http://dx.doi.org/10.3390/e23091109.
Повний текст джерелаAgustin, Clara, and Jagdip Singh. "Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges." Journal of Marketing Research 42, no. 1 (February 2005): 96–108. http://dx.doi.org/10.1509/jmkr.42.1.96.56961.
Повний текст джерелаHam, Carolyn, Cathy McAvoy, Roger Gantz, and Lindsay Schwartz. "Exploring the Complexities of Quality Measurement in Assisted Living in Washington State." Innovation in Aging 4, Supplement_1 (December 1, 2020): 84. http://dx.doi.org/10.1093/geroni/igaa057.277.
Повний текст джерелаFossey, Ellie M., and Carol A. Harvey. "A Conceptual Review of Functioning: Implications for the Development of Consumer Outcome Measures." Australian & New Zealand Journal of Psychiatry 35, no. 1 (February 2001): 91–98. http://dx.doi.org/10.1046/j.1440-1614.2001.00846.x.
Повний текст джерелаSudirman, Acai, Efendi Efendi, and Sri Harini. "Kontribusi harga dan kepercayaan konsumen untuk membentuk kepuasan pengguna transportasi berbasis aplikasi." Journal of Business and Banking 9, no. 2 (March 9, 2020): 323. http://dx.doi.org/10.14414/jbb.v9i2.2078.
Повний текст джерелаYoristar, Denny. "The Influence of Price Fairness to Customer Satisfaction." Business and Entrepreneurial Review 7, no. 1 (October 24, 2016): 8. http://dx.doi.org/10.25105/ber.v7i1.1150.
Повний текст джерелаWen, Chao, Victor R. Prybutok, Charles Blankson, and Jiaming Fang. "The role of E-quality within the consumer decision making process." International Journal of Operations & Production Management 34, no. 12 (October 28, 2014): 1506–36. http://dx.doi.org/10.1108/ijopm-07-2013-0352.
Повний текст джерелаAgusman, Reazi, Irnad Irnad, and Melli Suryanti. "FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS KONSUMEN PADA RESTORAN CEPAT SAJI DI KOTA BENGKULU." Jurnal Ilmiah Sosio-Ekonomika Bisnis 21, no. 1 (May 23, 2018): 2. http://dx.doi.org/10.22437/jiseb.v21i1.5101.
Повний текст джерелаAmpountolas, Apostolos. "Peer-to-peer marketplaces: a study on consumer purchase behavior." Journal of Hospitality and Tourism Insights 2, no. 1 (April 29, 2019): 37–54. http://dx.doi.org/10.1108/jhti-05-2018-0028.
Повний текст джерелаSuryani, S., and Hendryadi Hendryadi. "A Developing Model Of Relationship Among Service Quality, Consumer Satisfaction, Loyalty and Word of Mouth In Islamic Banking." Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah 7, no. 1 (March 30, 2015): 45–58. http://dx.doi.org/10.15408/aiq.v7i1.1357.
Повний текст джерелаHardiansyah, Rahmat. "Kepuasan Konsumen Di Original Coffee Shop 107 Yogyakarta Dengan Menggunakan Metode Importance Perfomance Analysis." Gorontalo Management Research 2, no. 1 (April 13, 2019): 1. http://dx.doi.org/10.32662/gomares.v2i1.467.
Повний текст джерелаTubillejas Andrés, Berta, Amparo Cervera-Taulet, and Haydee Calderón García. "Social servicescape effects on post-consumption behavior." Journal of Service Theory and Practice 26, no. 5 (September 12, 2016): 590–615. http://dx.doi.org/10.1108/jstp-12-2014-0289.
Повний текст джерелаBarczak, Piotr. "Differences in the perception of added value for companies and values for the customer in the supply chain." Kwartalnik Nauk o Przedsiębiorstwie 49, no. 4 (December 18, 2018): 75–82. http://dx.doi.org/10.5604/01.3001.0012.8122.
Повний текст джерелаRyglová, Kateřina, Jitka Machalová, and Ida Vajčnerová. "The specification of consumer satisfaction in tourism with the use of geographic IT tools." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 58, no. 6 (2010): 433–44. http://dx.doi.org/10.11118/actaun201058060433.
Повний текст джерелаMatsukuma, Cláudia Maria De Oliveira, and José Mauro Da Costa Hernandez. "ESCALAS E MÉTODOS DE ANÁLISE EM PESQUISA DE SATISFAÇÃO DE CLIENTES." Revista de Negócios 12, no. 2 (November 11, 2007): 85. http://dx.doi.org/10.7867/1980-4431.2007v12n2p85-102.
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