Статті в журналах: "Climate service"

1

Schneider, Benjamin, Beth Chung, and Kenneth P. Yusko. "Service Climate for Service Quality." Current Directions in Psychological Science 2, no. 6 (December 1993): 197–200. http://dx.doi.org/10.1111/1467-8721.ep10769774.

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Brooks, Mark S. "Accelerating Innovation in Climate Services: The 3 E's for Climate Service Providers." Bulletin of the American Meteorological Society 94, no. 6 (June 1, 2013): 807–19. http://dx.doi.org/10.1175/bams-d-12-00087.1.

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Climate services can help society manage climate-related risk and capitalize on favorable conditions by providing data analysis, data products, and scientific expertise. Meeting society's needs requires matching them with ongoing scientific research. Despite the best of intentions, some research never makes it into operational products or services. Likewise, some societal needs are never met and scientific capabilities never realized. The three E's of climate services—engagement, entrepreneurship, and evaluation—can help climate service providers bridge this research-to-operations “valley of death” and create valuable, innovative climate services for our nation. This essay aims to stimulate such progress in the climate services enterprise.

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Photiadou, Christiana, Berit Arheimer, Thomas Bosshard, René Capell, Maria Elenius, Ilaria Gallo, Frida Gyllensvärd, et al. "Designing a Climate Service for Planning Climate Actions in Vulnerable Countries." Atmosphere 12, no. 1 (January 16, 2021): 121. http://dx.doi.org/10.3390/atmos12010121.

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The next generation of climate services needs not only tailoring to specific user needs but to provide, in addition, access to key information in a usable way that satisfies the needs of different users’ profiles; especially web-based services. Here, we present the outcomes from developing such a new interactive prototype. The service provides data for robust climate analysis to underpin decision-making when planning measures to compensate for climate impact. The goal is to facilitate the communication on climate information between climate modelling communities and adaptation or mitigation initiatives from vulnerable countries that are applying for funds from the Green Climate Fund (GCF). A participatory process was ensured during four workshops in four pilot countries, with an audience of national and international experts. During this process it was made clear that in all countries there is a strong need for knowledge in climate science, while in most countries there was also an increasing need of capacity in hydrological modelling and water management. The active interaction during the workshops was found necessary to facilitate the dialogue between service developers and users. Understanding the users, transparency on potentials and limitations of climate services together with capacity development in climate science and methods were required components in the development of the service.

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Shafer, Mark A. "Climate Literacy and a National Climate Service." Physical Geography 29, no. 6 (November 2008): 561–74. http://dx.doi.org/10.2747/0272-3646.29.6.561.

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5

Fung, Chaktin, Piyush Sharma, Zhan Wu, and Yong Su. "Exploring service climate and employee performance in multicultural service settings." Journal of Services Marketing 31, no. 7 (October 9, 2017): 784–98. http://dx.doi.org/10.1108/jsm-08-2016-0316.

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Purpose The purpose of this paper is to introduce a new conceptual model that incorporates internal service quality as a mediator between service climate and employee performance and two personal cultural orientations (independence and interdependence) as the moderators of these relationships. Design/methodology/approach An online survey of 353 employees representing 19 different nationalities, working in 18 branches and offices of a multinational business-to-business (B2B) civil engineering services firm, spread across 14 countries. Findings All the hypotheses are supported. Specifically, internal service quality mediates the influence of service climate on employee performance and these relationships are stronger for employees with interdependent (vs independent) cultural orientations. Research limitations/implications This paper uses data collected from the employees in a single B2B firm in one industry (Civil Engineering Services) and focuses on a few key variables, which may restrict the generalizability of its findings. Practical implications The findings of this paper highlight the importance of cultural factors in building a service climate in multinational service organizations to help their employees work more effectively and efficiently with their colleagues from diverse cultural backgrounds. Originality/value This paper clarifies the relationships among service climate, internal service quality and employee performance, by showing that internal service quality mediates the influence of service climate on employee performance.

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Schneider, Benjamin, William H. Macey, and Scott A. Young. "The Climate for Service." Journal of Relationship Marketing 5, no. 2-3 (October 15, 2006): 111–32. http://dx.doi.org/10.1300/j366v05n02_07.

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7

Cha, Jaemin, and Carl P. Borchgrevink. "Service Climate in Restaurants." International Journal of Hospitality & Tourism Administration 15, no. 1 (January 2, 2014): 19–37. http://dx.doi.org/10.1080/15256480.2014.872885.

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8

Buontempo, Carlo, Jean-Noël Thépaut, and Cédric Bergeron. "Copernicus Climate Change Service." IOP Conference Series: Earth and Environmental Science 509 (July 10, 2020): 012005. http://dx.doi.org/10.1088/1755-1315/509/1/012005.

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9

Jia, Ronnie, Blaize Horner Reich, and Heather H. Jia. "Service climate in knowledge-intensive, internal service settings." International Journal of Quality and Service Sciences 8, no. 4 (November 21, 2016): 462–77. http://dx.doi.org/10.1108/ijqss-11-2015-0071.

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Purpose This study aims to extend service climate research from its existing focus on routine service for external clients into a knowledge-intensive, internal (KII) service setting. This extension was important because internal knowledge workers may operate from a monopolistic perspective and not view themselves as service providers because of the technical/professional nature of their work. Design/methodology/approach Two surveys were distributed in participating organizations. One survey, completed by employees in information technology (IT) service units, contains measures of service climate, climate antecedents and technical competence. The second survey, filled out by members of their corporate customer units, taps their evaluations of service quality. Findings Service climate in IT service units significantly predicted service evaluations by their respective customer units. Importantly, service climate was more predictive than IT service employees’ technical competency. Role ambiguity, empowerment and work facilitation were also found to be significant service climate antecedents. Research limitations/implications These results provided strong empirical evidence supporting an extension of the existing service climate research to KII service settings. To the extent that front-line service employees rely on internal support to deliver quality service to external customers, managers should work to enhance the service climate in internal support units, which ultimately improves external service quality. Originality/value This is the first study that establishes the robustness of the service climate construct in KII service settings. It makes service climate a useful managerial tool for improving both internal and external service quality.

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Pedersen Zari, Maibritt. "Devising Urban Biodiversity Habitat Provision Goals: Ecosystem Services Analysis." Forests 10, no. 5 (May 1, 2019): 391. http://dx.doi.org/10.3390/f10050391.

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This paper employs a unique ecosystem services analysis methodology to evaluate how cities could support or generate ecosystem services. Ecosystem services analysis can provide quantifiable goals for urban ecological regeneration that are determined by the site-specific ecology and climate of an urban area. In this research, the ecosystem service of habitat provision is the key focus. The role of urban green space and urban forests is crucial within this. Setting ambitious targets for urban ecological performance and ecosystem services provision is of great importance due to the large negative environmental impact that cities currently have on ecosystems and, therefore, ecosystem service provision, and because healthier ecosystems enable humans to better adapt to climate change through creating potentials for increased resilience. A comparative case study analysing the ecosystem service of habitat provision in two existing urban environments with similar climates (Cfb according to the Köppen Climate Classification System) but in different parts of the world, namely Wellington, New Zealand and Curitiba, Brazil, was conducted to examine how the ecosystem services analysis concept can used to devise urban habitat provision goals. The paper concludes that, although achieving habitat provision goals derived from ecosystem services analysis in urban areas is likely to be difficult, determining quantitative site- and climate-specific staged goals could enable urban design professionals to increase the effectiveness of conservation and regeneration efforts in terms of ecosystem service provision from urban green and blue spaces.

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11

Steuri, Bettina, Elisabeth Viktor, Juliane El Zohbi, and Daniela Jacob. "Fashionable Climate Services: The Hats and Styles of User Engagement." Bulletin of the American Meteorological Society 103, no. 10 (October 2022): E2341—E2353. http://dx.doi.org/10.1175/bams-d-22-0009.1.

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Abstract In recent years, climate service has emerged as a new field to better connect climate data providers and users of climate change–related information. The aim is to transform climate-related information into customized, user-centered products. This transformation of data is increasingly sought after by decision-makers due to public and regulatory pressure. As one of the first institutions to provide climate services, the Climate Service Center Germany (GERICS) has collected a wide range of different experiences in the field of climate services. Based on this know-how, GERICS has identified three distinct roles—we call them hats—that the institute commonly assumes as a climate service provider: the facilitator, the developer, and the trendsetter. The definition and tasks related to each of these distinct hats is presented alongside examples. The key ingredient for the success of a service product heavily depends on successful user engagement. While wearing any of the three hats and depending on a project’s context as well as the project stage, GERICS makes use of several methods to codevelop services with users. Based on past experiences, four different styles of user engagement, distinguished by the degree of intensity of participation, were established: information, consultation, dialog, and partnership. The connection of the three hats and the four styles of user engagement creates a structure in which climate service providers operate. It may help other climate service providers to reflect upon the general outline of their services and enhance the effectiveness of their engagement with users in transdisciplinary research settings.

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12

Halsnæs, Kirsten, Lisa Bay, Mads Lykke Dømgaard, Per Skougaard Kaspersen, and Morten Andreas Dahl Larsen. "Accelerating Climate Service Development for Renewable Energy, Finance and Cities." Sustainability 12, no. 18 (September 12, 2020): 7540. http://dx.doi.org/10.3390/su12187540.

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Wider applications of climate services within the management of climate risks face significant challenges. This paper presents a forecasting approach, to assess the development trends in climate service needs and thereby potential demand in key sectors that are essential to the green solution and will face a general growth in activity and key climate vulnerabilities towards 2050. These sectors are renewable energy, international climate finance, and cities. The geographical scope focuses on Europe, but global trends are included. We here suggest scenarios for growth in future climate services based on baseline development trends and policy scenarios reflecting future low-emission and SDG targets. Barriers and specific needs for climate service development within these sectors are discussed, and alignment of supply and demand within the climate service market is particularly emphasized. We find that several complexities influence the climate service market, including policy frameworks aimed at facilitating climate risk management as well as a lack of fit between the supply and demand sides of the market. Other barriers include uncertainties related to available climate information and socioeconomic climate risk information. Based on the forecasting, we find that substantial benefits can be seen with increased climate service development and deployment across the three sectors.

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13

Auh, Seigyoung, Bulent Menguc, Michelle Fisher, and Abeer Haddad. "The Contingency Effect of Service Employee Personalities on Service Climate." Journal of Service Research 14, no. 4 (September 23, 2011): 426–41. http://dx.doi.org/10.1177/1094670511421521.

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This study draws on the service climate and Big Five personality literature to examine the association between a service employee’s personality and perception of service climate. The authors further explore the moderating role of employee involvement climate strength on the personality trait–perceived service climate relationship based on situational strength theory. Hypotheses are tested against data collected using a multiple respondent (i.e., employees and customers) method from a national chain of 66 specialty retail stores in fashion and apparel, footwear, accessories, and sports equipment. Findings indicate that an employee who is conscientious, open to experience, and agreeable perceive the service climate to be more positive. Results also suggest that under a strong employee involvement climate, an employee who is conscientious, emotionally stable, and agreeable has a perception of service climate that is less positive. Finally, employees' perception of service climate was positively related to customers' satisfaction with decision to visit the store. Findings have practical implications for hiring and promoting employees with certain personalities that are more conducive to forming a positive perception of service climate. Further, results suggest that when retail stores have a weak employee involvement climate, stores benefit from possessing employees that are conscientious, emotionally stable, and agreeable.

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14

Carr, Edward R. "Climate Services and Transformational Adaptation." Sustainability 15, no. 1 (December 24, 2022): 289. http://dx.doi.org/10.3390/su15010289.

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The Working Group II contribution to the IPCC’s Sixth Assessment Report states that effective adaptation to the changing climate will require transformational changes in how people live. This article explores the potential for climate services to catalyze and foster transformational adaptation. I argue that weather and climate information are not, in and of themselves, tools for transformation. When designed and delivered without careful identification of the intended users of the service and the needs that service addresses, they can fail to catalyze change amongst the users of that information. At worst, they can reinforce the status quo and drive maladaptive outcomes. For climate services to serve as agents of transformational adaptation, the climate services community will have to change how it understands the users of these services and their needs. Building climate services around contemporary understandings of how people make decisions about their lives and livelihoods offers designers and implementers of climate services opportunities to create services that catalyze transformational adaptation. These opportunities provide examples for the wider field of adaptation to consider in its efforts to contribute to climate resilient development.

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Stegmaier, Peter, Robin Hamaker-Taylor, and Elisa Jiménez Alonso. "Reflexive climate service infrastructure relations." Climate Services 17 (January 2020): 100151. http://dx.doi.org/10.1016/j.cliser.2020.100151.

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16

Li, Lan, Hsin-Chieh Kung, Fu-Sheng Tsai, Chih-Fang Liu, and Kun-Hwa Lu. "Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability." Sustainability 10, no. 7 (July 23, 2018): 2566. http://dx.doi.org/10.3390/su10072566.

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How does service-based education influence societal sustainability? Beyond product innovation, service innovation has been emerging as a paradigmatic issue for research. Human resource quality is one vital factor for service innovation. Service human capital development (i.e., education), however, has been relatively neglected in research on sustainability. This conceptual article discusses the chain of relationships between service learning and service climate, service innovation, and societal sustainability. In contrary to the widely spread concept of gaining competitive advantages through individual (organizational) service innovation, we emphasize the collaborative advantage that all individuals can construct together by service innovation to achieve sustainability. To achieve such a goal, the education for service human resources by service learning becomes a foundation. With these propositions, this paper contributes by offering possible future research issues, and by stimulating practice and policy discussions.

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Corre, L., P. Dandin, D. L'Hôte, and F. Besson. "The VIADUC project: innovation in climate adaptation through service design." Advances in Science and Research 12, no. 1 (July 30, 2015): 199–205. http://dx.doi.org/10.5194/asr-12-199-2015.

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Abstract. From the French National Adaptation to Climate Change Plan, the "Drias, les futurs du climat" service has been developed to provide easy access to French regional climate projections. This is a major step for the implementation of French Climate Services. The usefulness of this service for the end-users and decision makers involved with adaptation planning at a local scale is investigated. As such, the VIADUC project is: to evaluate and enhance Drias, as well as to imagine future development in support of adaptation. Climate scientists work together with end-users and a service designer. The designer's role is to propose an innovative approach based on the interaction between scientists and citizens. The chosen end-users are three Natural Regional Parks located in the South West of France. The latter parks are administrative entities which gather municipalities having a common natural and cultural heritage. They are also rural areas in which specific economic activities take place, and therefore are concerned and involved in both protecting their environment and setting-up sustainable economic development. The first year of the project has been dedicated to investigation including the questioning of relevant representatives. Three key local economic sectors have been selected: i.e. forestry, pastoral farming and building activities. Working groups were composed of technicians, administrative and maintenance staff, policy makers and climate researchers. The sectors' needs for climate information have been assessed. The lessons learned led to actions which are presented hereinafter.

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Opitz-Stapleton, Sarah, Roger Street, Qian Ye, Jiarui Han, and Chris D. Hewitt. "Translational Science for Climate Services: Mapping and Understanding Users’ Climate Service Needs in CSSP China." Journal of Meteorological Research 35, no. 1 (February 2021): 64–76. http://dx.doi.org/10.1007/s13351-021-0077-3.

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AbstractThe Climate Science for Service Partnership China (CSSP China) is a joint program between China and the United Kingdom to build the basis for climate services to support the weather and climate resilient economic development and welfare in China. Work Package 5 (WP5) provides the translational science on identification of: different users and providers, and their mandates; factors contributing to communication gaps and capacities between various users and providers; and mechanisms to work through such issues to develop and/or evolve a range of climate services. Key findings to emerge include that users from different sectors have varying capacities, requirements, and needs for information in their decision contexts, with a current strong preference for weather information. Separating climate and weather services when engaging users is often not constructive. Furthermore, there is a need to move to a service delivery model that is more user-driven and science informed; having sound climate science is not enough to develop services that are credible, salient, reliable, or timely for diverse user groups. Greater investment in building the capacity of the research community supporting and providing climate services to conduct translational sciences and develop regular user engagement processes is much needed. Such a move would help support the China Meteorological Administration’s (CMA) ongoing efforts to improve climate services. It would also assist in potentially linking a broader group of “super” users who currently act as providers and purveyors of climate services because they find the existing offerings are not relevant to their needs or cannot access CMA’s services.

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Steward, Emily. "Interprofessional team trust in maternity services: a service evaluation." British Journal of Midwifery 31, no. 3 (March 2, 2023): 126–32. http://dx.doi.org/10.12968/bjom.2023.31.3.126.

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Background/Aims A climate of trust in maternity may improve the experiences of staff and women accessing maternity services. The aim of this study was to explore how a climate of trust was promoted through creation of a regular virtual maternity multidisciplinary forum, known as a maternal medicine huddle, during the COVID-19 pandemic and what influence this had on the organisational culture of a local maternity system and the experiences of women receiving maternity care. Methods Through a critical feminist methodology, six participants were interviewed using a semi-structured interview schedule. Interviews were conducted through Miscrosoft Teams, with the six participants representing each of the six trusts in a selected local maternity and neonatal system. Results Developing trust for teamwork is valued, while at the same time interprofessional and interorganisation challenges are highlighted that can impact workplace culture. Conclusions The huddles have built a climate of trust, working to deliver safe, equitable care for those using maternity services and a supportive learning environment for those providing it.

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LAVANYA, M. "Employee Engagement, Service Climate And Behavioural Outcomes In Banking Services." Restaurant Business 118, no. 5 (May 5, 2019): 154–59. http://dx.doi.org/10.26643/rb.v118i5.8001.

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Employee Engagement increases the employee morale whereby it helps to increase productivity which also aims towards maintaining sustainable growth in the organization. Engaged employee have been observed to possess certain characteristics such as Seek opportunities to improve productivity and are always in a positive frame of mind, Performing tasks with commitment and diligence, Practicing good inter-personal relationships and coordinate with peers and alsorise to the occasion when required and demonstrate willingness to take on more.

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Vaughan, Catherine, Suraje Dessai, and Chris Hewitt. "Surveying Climate Services: What Can We Learn from a Bird’s-Eye View?" Weather, Climate, and Society 10, no. 2 (April 1, 2018): 373–95. http://dx.doi.org/10.1175/wcas-d-17-0030.1.

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Abstract Billed as the creation and provision of timely, tailored information for decision-making at all levels of society, climate services have garnered a great deal of attention in recent years. Despite this growing attention, strategies to design, diagnose, and evaluate climate services remain relatively ad hoc—and while a general sense of what constitutes “good practice” in climate service provision is developing in some areas, and with respect to certain aspects of service provision, a great deal about the effective implementation of such service remains unknown. This article reviews a sample of more than 100 climate service activities as a means to generate a snapshot of the state of the field in 2012. It is found that a “typical climate service” at this time was provided by a national meteorological service operating on a national scale to provide seasonal climate information to agricultural decision-makers online. The analysis shows that the field of climate services is still emerging—marked by contested definitions, an emphasis on capacity development, uneven progress toward coproduction, uncertain funding streams, and a lack of evaluation activities—and stands as a signpost against which the development of the field can be measured. The article also reflects on the relative contribution of this sort of sampling activity in informing “good practice” and offers suggestions for how both sampling and case study efforts can be better designed to increase the potential for learning. This article concludes with some observations on the relative contribution that broad-based analyses can play in informing this emerging field.

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Weichselgartner, Juergen, and Berit Arheimer. "Evolving Climate Services into Knowledge–Action Systems." Weather, Climate, and Society 11, no. 2 (April 1, 2019): 385–99. http://dx.doi.org/10.1175/wcas-d-18-0087.1.

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Abstract The current landscape of climate services represents a highly diverse and still growing range of programs, projects, and portals involved in developing and/or providing climate services at different administrative levels and spatial–temporal scales. The diversity of service producers, users, and policy arenas has created a highly heterogeneous data- and information-oriented service landscape, and the authors contend that the domain of climate services requires efforts toward agreed structures and forms of conceptualization, operationalization, and evaluation. It is proposed here that qualitative classification be applied into climate change adaptation products, services, and systems to better guide research, policy, and practice with a clear terminology and analysis framework. This differentiation allows the pinpointing of critical challenges associated with the production and application of climate-relevant information, as well as the identification of suitable metrics to assess the impact of climate services. The article concludes with recommendations to advance climate services into knowledge–action systems and increase their sustainability.

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(“Casey”) Findley Musgrove, Carolyn, Alexander E. Ellinger, and Andrea D. Ellinger. "Examining the influence of strategic profit emphases on employee engagement and service climate." Journal of Workplace Learning 26, no. 3/4 (April 8, 2014): 152–71. http://dx.doi.org/10.1108/jwl-08-2013-0057.

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Purpose – Research suggests that employee engagement favorably influences the provision of customer service, that high levels of service employee engagement are rare, and that firms' strategic profit emphases affect engagement and service climate. This study responds to calls for research that identifies drivers of employee engagement and foundational issues that promote effective service climates within service organizations. Design/methodology/approach – A survey method is utilized to assess data from 502 key informant service employees from multiple service industries. Findings – The findings indicate that service organizations' revenue enhancement and cost containment strategic profit emphases differentially influence employee engagement, and that organizational and job engagement differentially influence service climate. Research limitations/implications – Data comprised of individual service employees' perceptions of their firms' strategic profit emphases and service climates are utilized. Although it is conceivable that some respondents' perceptions of these variables may be misguided, the study findings are based on a large sample of experienced service employees from multiple service industries. Practical implications – The findings suggest that the most effective approach for promoting effective service climate is to hire service employees with a track record of job engagement and then focus on encouraging organizational engagement by creating working environments that support, value, and reward service quality. Originality/value – Managers increasingly realize that how firms treat service employees critically affects customer service quality. However, relatively few studies examine service employees' perceptions of their own engagement and their organizations' working environments. This research incorporates social exchange theory and concepts from the fields of strategy and organizational behavior to assess service employees' perceptions of their organizations' strategic profit emphasis and its influence on engagement and service climate.

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Buontempo, Carlo, Ronald Hutjes, Philip Beavis, Julie Berckmans, Chiara Cagnazzo, Freja Vamborg, Jean-Noël Thépaut, et al. "Fostering the development of climate services through Copernicus Climate Change Service (C3S) for agriculture applications." Weather and Climate Extremes 27 (March 2020): 100226. http://dx.doi.org/10.1016/j.wace.2019.100226.

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Schattman, Rachel E., Gabrielle Roesch-McNally, Sarah Wiener, Meredith T. Niles, and David Y. Hollinger. "Farm service agency employee intentions to use weather and climate data in professional services." Renewable Agriculture and Food Systems 33, no. 3 (February 20, 2018): 212–21. http://dx.doi.org/10.1017/s1742170517000783.

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AbstractAgricultural service providers often work closely with producers, and are well positioned to include weather and climate change information in the services they provide. By doing so, they can help producers reduce risks due to climate variability and change. A national survey of United States Department of Agriculture Farm Service Agency (FSA) field staff (n = 4621) was conducted in 2016. The survey was designed to assess FSA employees’ use of climate and weather-related data and explore their perspectives on climate change, attitudes toward adaptation and concerns regarding climate- and weather-driven risks. Two structural equation models were developed to explore relationships between these factors, and to predict respondents’ willingness to integrate climate and weather data into their professional services in the future. The two models were compared with assess the relative influence of respondents’ current use of weather and climate information. Findings suggest that respondents’ perceptions of weather-related risk in combination with their personal observations of weather variability help predict whether an individual intends to use weather and climate information in the future. Importantly, climate change belief is not a significant predictor of this intention; however, the belief that producers will have to adapt to climate change in order to remain viable is. Surprisingly, whether or not an individual currently uses weather and climate information is not a good predictor of whether they intend to in the future. This suggests that there are opportunities to increase employee exposure and proficiency with weather and climate information to meet the needs of American farmers by helping them to reduce risk.

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Opoku, E. O. "Status of Cloud Service Adoption in Climate Risk Country." Journal of Energy and Natural Resource Management 2, no. 2 (February 21, 2018): 51–54. http://dx.doi.org/10.26796/jenrm.v2i0.44.

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Ghana has attained cloud readiness indices facilitating services adoption by local enterprises through brokerage firms. Accordingto Gartner group by 2015, at least 20% of all cloud services will be consumed via internal or external cloud service brokerages,rather than directly with service providers. It means enterprises must identify local cloud brokerage firms to intermediate for cloudclients and service providers. We aimed at surveying cloud service awareness among enterprises in Ghana. We performed fieldstudy using statistical tool to analyze data collected among 45-participants spread across 20 local enterprises, using purposivesampling in the selection of strategic enterprise managers located in the second largest city, Kumasi, Ghana. We employedDelphi technique involving three Information Technology experts to validate responses in reducing margin of error in the analysis.We found that 67% respondents are unaware of local cloud service brokerage firms. Alternatively, 33% respondents mentioned atleast one local cloud brokerage firm; although experts believed some did a chess guessing to have it correct. Our Delphi expertsattributed this alarming percentile to lack of policy stakeholders involvement in ensuring cloud adoption readiness. We concludedon effective sensitization of cloud computing service adoption in optimizing data center proliferation by enterprises in Ghana.Adopting cloud computing over data center helps in reducing global warming contributed by heat emissions from computingservers.

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Pham Thi Phuong, Loan, and Young-joo Ahn. "Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants." Sustainability 13, no. 3 (January 22, 2021): 1172. http://dx.doi.org/10.3390/su13031172.

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This study examines the relationship between service climate, empowerment, and organizational citizenship behavior among Vietnamese employees at restaurants in urban areas of South Korea. Moreover, the mediating role of empowerment between service climate and organizational citizenship behavior is investigated. From a sample of 209 Vietnamese respondents working in Asian ethnic restaurants, the findings indicate that work facilitation is the most influential service climate that affects empowerment. However, two service climate factors—managerial support and customer orientation—are not statistically significant. Moreover, organizational citizenship behavior among employees is enhanced not only by service climate but also by empowerment. This study provides empirical evidence of employee perceptions of service climate and of the influence of service climate on employee empowerment and organizational citizenship behavior for customer service quality. This study expands the knowledge regarding foreign employees at restaurants and provides important theoretical and practical implications for creating a sustainable work environment and empowering employees who strive for an excellent quality of customer service in the context of the restaurant industry.

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Siregar, Edison. "Effect of Organizational Climate on Service Quality at Universitas Kristen Indonesia." Journal of Advanced Research in Dynamical and Control Systems 12, no. 5 (May 30, 2020): 520–28. http://dx.doi.org/10.5373/jardcs/v12i5/20201970.

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Raaphorst, Kevin, Gerben Koers, Gerald Jan Ellen, Amy Oen, Bjørn Kalsnes, Lisa van Well, Jana Koerth, and Rutger van der Brugge. "Mind the Gap: Towards a Typology of Climate Service Usability Gaps." Sustainability 12, no. 4 (February 18, 2020): 1512. http://dx.doi.org/10.3390/su12041512.

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Literature on climate services presents a large diversity of different services and uses. Many climate services have ‘usability gaps’: the information provided, or the way it is visualized, may be unsuitable for end users to inform decision-making processes in relation to adaptation against climate change impacts or for the development of policies to this end. The aim of this article is to contribute to more informed and efficient decision-making processes in climate adaptation by developing a typology of usability gaps for climate services. To do so, we first present and demonstrate a so-called ‘climate information design’ (CID) template with which to study and potentially improve the visual communicative qualities of climate services. Then, two climates services are selected for a further, qualitative explorative case study of two cases in the north and south of the Netherlands. A combination of focus group sessions and semi-structured interviews are used to collect data from Dutch governmental stakeholders as well as private stakeholders and NGOs. This data is then coded to discover what usability gaps are present. We then present twelve different types of usability gaps that were encountered as a typology. This typology could be used to improve and redesign climate services.

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Zeng, Yijian, Zhongbo Su, Iakovos Barmpadimos, Adriaan Perrels, Paul Poli, K. Folkert Boersma, Anna Frey, et al. "Towards a Traceable Climate Service: Assessment of Quality and Usability of Essential Climate Variables." Remote Sensing 11, no. 10 (May 18, 2019): 1186. http://dx.doi.org/10.3390/rs11101186.

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Climate services are becoming the backbone to translate climate knowledge, data & information into climate-informed decision-making at all levels, from public administrations to business operators. It is essential to assess the technical and scientific quality of the provided climate data and information products, including their value to users, to establish the relation of trust between providers of climate data and information and various downstream users. The climate data and information products (i.e., from satellite, in-situ and reanalysis) shall be fully traceable, adequately documented and uncertainty quantified and can provide sufficient guidance for users to address their specific needs and feedbacks. This paper discusses details on how to apply the quality assurance framework to deliver timely assessments of the quality and usability of Essential Climate Variable (ECV) products. It identifies an overarching structure for the quality assessment of single product ECVs (i.e., consists of only one single variable), multi-product ECVs (i.e., more than one single parameter), thematic products (i.e., water, energy and carbon cycles), as well as the usability assessment. To support a traceable climate service, other than rigorously evaluating the technical and scientific quality of ECV products, which represent the upstream of climate services, how the uncertainty propagates into the resulting benefit (utility) for the users of the climate service needs to be detailed.

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31

Wang, Mei-Ling. "Linking service climate to customer loyalty." Service Industries Journal 35, no. 7-8 (February 24, 2015): 403–14. http://dx.doi.org/10.1080/02642069.2015.1015518.

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Shih, Chih-Ting, and Shu-Ling Chen. "Autonomy-Support Climate and Service Performance." Academy of Management Proceedings 2015, no. 1 (January 2015): 13114. http://dx.doi.org/10.5465/ambpp.2015.13114abstract.

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Posada, Rafael, Domingos Nascimento, Francisco Osvaldo S. Neto, Jens Riede, and Frank Kaspar. "Improving the climate data management in the meteorological service of Angola: experience from SASSCAL." Advances in Science and Research 13 (June 20, 2016): 97–105. http://dx.doi.org/10.5194/asr-13-97-2016.

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Abstract. The knowledge on climate variability in parts of Southern Africa is limited because of the low availability of historic and present-day ground-based observations (Niang et al., 2014). However, there is an increased need of climate information for research, climate adaptation measures and climate services. To respond to the challenges of climate change and related issues, Angola, Botswana, Germany, Namibia, South Africa and Zambia have initiated the interdisciplinary regional competence centre SASSCAL, the "Southern African Science Service Centre for Climate Change and Adaptive Land Management". As part of the initiative, Germany's national meteorological service (Deutscher Wetterdienst, DWD) cooperates with the meteorological services of Angola, Botswana and Zambia in order to improve the management and availability of historical and present-day climate data in these countries. The first results of the cooperation between the German and the Angolan Meteorological Services are presented here. International assessments have shown that improvements of the data management concepts are needed in several countries. The experience of this cooperation can therefore provide hints for comparable activities in other regions.

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Jia, Ronnie, Blaize Reich, and J. Michael Pearson. "IT Service Climate: An Extension to IT Service Quality Research." Journal of the Association for Information Systems 9, no. 5 (May 2008): 294–321. http://dx.doi.org/10.17705/1jais.00159.

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Gupta, Amit, and Martin J. Gannon. "Effect of service climate on service quality: an integrative model." International Journal of Services Technology and Management 8, no. 2/3 (2007): 174. http://dx.doi.org/10.1504/ijstm.2007.012867.

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Ayansa, Asaye Damera, Amsalu Bedemo, and Gemechu Ordofa Jara. "Smallholder Farmers’ Perception and Adaptation to Climate Change in Kurmuk District, Ethiopia." Applied Economics and Finance 8, no. 5 (September 24, 2021): 29. http://dx.doi.org/10.11114/aef.v8i5.5362.

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Ethiopia is among the countries experiencing frequent drought and highly vulnerable to climate change associated impacts. Adaptation to climate change impacts are key element for sustainable development of economy. The objective of the study was analysis determinates of smallholder farmer’s climate change perception and adaptation options in Kurmuk district. For the study both primary and secondary data sources were employed. The primary data collected from 160 randomly selected sample households. The binary logit and multinomial logit model were employed to identify the factor that determines smallholder farmers’ climate change perception and adaptation strategies respectively. Results revealed that sex, extension service, credit access, climate information and distance from market are significantly affects smallholder farmers’ perception to climate change in kurmuk district, While, sex, education, cultivated land, access to credit services, climate information, access to market, extension service, distance from farm, off-farm income and on-farm income are found statistically significant affected adaptation options of smallholder farmers. Therefore, strengthening extension services, access credit services, disseminating climate and market information, diversification of farmer’s income are among the recommendable mechanisms to advance their perception and adaptation to climate change.

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Li, Xupu, Liwei Zhang, Patrick J. O’Connor, Junping Yan, Bin Wang, De Li Liu, Pengtao Wang, Zhuangzhuang Wang, Luwen Wan, and Yingjie Li. "Ecosystem Services under Climate Change Impact Water Infrastructure in a Highly Forested Basin." Water 12, no. 10 (October 11, 2020): 2825. http://dx.doi.org/10.3390/w12102825.

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Climate change can have critical impacts on ecosystem services (ESs) and their inter-relationships, especially for water-related services. However, there has been little work done on characterizing the current and future changes in these services and their inter-relationships under a changing climate. Based on the revised universal soil loss equation (RUSLE), the soil conservation service curve number model (SCS-CN), and the improved stochastic weather-generator-based statistical downscaled global climate models (GCMs), we examined two important water-related services, namely, the soil conservation (SC) service and the flood mitigation (FM) service, and their inter-relationship under baseline and future climate scenarios (Representative Concentration Pathways (RCPs) 4.5 and 8.5). We took the Upper Hanjiang River Basin (UHRB), which is the core water source area of the China’s South-to-North Water Diversion Project (S–NWDP), as an illustration. The findings revealed that (1) the SC and FM services will both decrease under the two climate scenarios examined; (2) the SC and FM services showed a significant synergistic inter-relationship and the synergy will be improved by 16.48% and 2.95% under RCP 4.5 and RCP 8.5, respectively, which provides an opportunity for management optimization; (3) the ecological degradation in the UHRB will likely have serious consequences for the middle and lower reaches of the Hanjiang river basin, and therefore impact the actual economic benefits of the S–NWDP. This study points to the necessity for understanding the dynamic changes and inter-relationships of ecosystem services under future climate change and provides information regarding the consequences of climate change, which is useful for policy and infrastructure investment.

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Dunstone, Nick, Julia Lockwood, Balakrishnan Solaraju-Murali, Katja Reinhardt, Eirini E. Tsartsali, Panos J. Athanasiadis, Alessio Bellucci, et al. "Towards Useful Decadal Climate Services." Bulletin of the American Meteorological Society 103, no. 7 (July 2022): E1705—E1719. http://dx.doi.org/10.1175/bams-d-21-0190.1.

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Abstract The decadal time scale (∼1–10 years) bridges the gap between seasonal predictions and longer-term climate projections. It is a key planning time scale for users in many sectors as they seek to adapt to our rapidly changing climate. While significant advances in using initialized climate models to make skillful decadal predictions have been made in the last decades, including coordinated international experiments and multimodel forecast exchanges, few user-focused decadal climate services have been developed. Here we highlight the potential of decadal climate services using four case studies from a project led by four institutions that produce real-time decadal climate predictions. Working in co-development with users in agriculture, energy, infrastructure, and insurance sectors, four prototype climate service products were developed. This study describes the challenge of trying to match user needs with the current scientific capability. For example, the use of large ensembles (achieved via a multisystem approach) and skillfully predicted large-scale environmental conditions, are found to improve regional predictions, particularly in midlatitudes. For each climate service, a two-page “product sheet” template was developed that provides users with both a concise probabilistic forecast and information on retrospective performance. We describe the development cycle, where valuable feedback was obtained from a “showcase event” where a wider group of sector users were engaged. We conclude that for society to take full and rapid advantage of useful decadal climate services, easier and more timely access to decadal climate prediction data are required, along with building wider community expertise in their use.

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Velea, Liliana, Alessandro Gallo, Mihaela Tinca Udristioiu, and Silvia Puiu. "Rating Tourists' Interest in Tourism-Tailored Climate and Environmental Products." Journal of Tourism and Services 13, no. 25 (December 20, 2022): 230–47. http://dx.doi.org/10.29036/jots.v13i25.438.

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The scientific literature comprises a relatively large palette of studies focusing on tourist preferences regarding the weather and climate at the destination. However, the findings do not allow for establishing a hierarchy of climate and environmental features of interest for tourism based on destination type (urban/rural/mountain/seaside), but mainly to list them. We aim to identify some characteristics of a potential climate service targeting tourists by addressing in particular three aspects: 1. which are the weather, climate and/or environmental features most commonly marked as of interest in the general case of 'any destination type' and for the particular case of rural destinations; 2. which are the delivery and presentation forms of greatest interest; 3. how willing would be the tourists to pay for such a service. To this end, we used a questionnaire with five closed questions regarding these aspects, disseminated in Romania and Italy. The results confirm some expectations based on scientific literature and highlight the user interest in information encompassing several climates and/or environmental aspects, preferably in one single product. The results may be valuable for developing and providing effective tourism-oriented climate and environmental products and contribute to a better user uptake of such products and services.

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Kolstad, Erik W., Oda N. Sofienlund, Hanna Kvamsås, Mathew A. Stiller-Reeve, Simon Neby, Øyvind Paasche, Marie Pontoppidan, et al. "Trials, Errors, and Improvements in Coproduction of Climate Services." Bulletin of the American Meteorological Society 100, no. 8 (August 2019): 1419–28. http://dx.doi.org/10.1175/bams-d-18-0201.1.

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AbstractClimate change yields both challenges and opportunities. In both cases, costly adaptations and transformations are necessary and desirable, and these must be based on realistic and relevant climate information. However, it is often difficult for climate scientists to communicate this information to decision-makers and stakeholders, and it can be equally difficult for such actors to interpret and put the information to use. In this essay, we discuss experiences and present recommendations for scientists producing climate services. The basis is our work in several climate service projects. One of them aimed to provide local-scale climate data for municipalities in western Norway and to explore how the data were interpreted and implemented. The project was first based solely on climate science expertise, and the participants did not have sufficient competence on coproduction and knowledge about the regulatory and political landscape in which municipalities operate. Initially, we also subscribed to an outdated idea of climate services, where knowledge providers (climate scientists) “deliver” their information to knowledge users (e.g., municipal planners). Increasingly, as stressed in the literature on coproduction of knowledge, we learned that climate service should be an iterative process where actionable information is coproduced through two-way dialogue. On the basis of these and other lessons learned the hard way, we provide a set of concrete recommendations on how to embed the idea of coproduction from the preproposal stage to beyond the end of climate service projects.

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Hoang, Hung Trong, Sally Rao Hill, Vinh Nhat Lu, and Susan Freeman. "Drivers of service climate: an emerging market perspective." Journal of Services Marketing 32, no. 4 (July 9, 2018): 476–92. http://dx.doi.org/10.1108/jsm-06-2017-0208.

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PurposeDrawing on social exchange theory, the purpose of this paper is to develop and test an integrative model of internal and external factors determining employee perceptions of their organizational service climate.Design/methodology/approachData are collected from a sample of 549 service employees in local and foreign-owned service firms in the emerging market of Vietnam. Structural equation modeling is used to test the hypothesized relationships.FindingsLeadership commitment to service quality, internal processes and service standards, work facilitation resources and service-oriented human resource practices are positively associated with service climate. Internal customer service mediates the effects of these variables on service climate, with the exception of work facilitation resources. Furthermore, competitive intensity negatively moderates the impact of the internal drivers on service climate. The results also suggest that, depending on the ownership types (local vs foreign firms), the influences of the internal drivers of service climate might differ.Originality/valueDespite the recognition of the role of organizational resources in fostering service climate, the integration and processes by which such resources influence service climate have not been fully examined. In particular, little is known about the external factors facilitating or hindering service climate, especially from an emerging market perspective. By examining both internal and external drivers of service climate under different ownership types, this paper enriches the existing knowledge on service climate and provides important implications for service firms operating in emerging markets.

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Wang, Yujie, Lianchun Song, Chris Hewitt, Nicola Golding, and Zili Huang. "Improving China’s Resilience to Climate-Related Risks: The China Framework for Climate Services." Weather, Climate, and Society 12, no. 4 (October 2020): 729–44. http://dx.doi.org/10.1175/wcas-d-19-0121.1.

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AbstractThe primary needs for climate services in China, in the form of climate information for decision-making, are to better prepare for and manage meteorological-related disasters, adaptation to climate change, and sustainable development. In this paper, the vision, structure, content, and governance of the China Framework for Climate Services, which is designed to respond to these primary needs, is described. This paper reflects on practice, lessons, and experience developing and delivering climate services in China for disaster risk reduction, agriculture, water, energy, urbanization, and major engineering projects. Four key aspects of successful climate services are highlighted: the transition of climate research to operational climate services; delivering relevant, tailored, and usable climate information; effective engagement between users and providers of climate services; and building interdisciplinary professional teams. Key challenges and opportunities for climate services are recognized in this paper: a growing gap between climate science and services capability and societal need, a lack of awareness in user communities of the climate service value for their activities, and the important need for closer and more meaningful interactions between users and providers of climate services. The delivery and uptake of high-quality, relevant, usable, and effective climate services will facilitate climate-smart decisions that will reduce climate risks and improve Chinese societal resilience.

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Tjondro, Elisa, Lijuntri Patuli, Richard Andrianto, and Delitha Julitha. "Tax Authority Versus Peer Communication: The Influence of Trust, Service Climate, and Voluntary Cooperation." Jurnal Ilmiah Akuntansi dan Bisnis 15, no. 1 (January 20, 2020): 61. http://dx.doi.org/10.24843/jiab.2020.v15.i01.p06.

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This research is the first study to discuss the combined influence of peer communication and tax authority communication on taxpayers’ trust in tax institutions, perceptions of service climate, and voluntary cooperation. We also compare the influences of the tax authorities and peer communication on trust, service climate, and voluntary cooperation. The survey was conducted in 2019 and represented five major cities in Indonesia (Jakarta, Surabaya, Semarang, Bandung, and Denpasar). Respondents included 120 self-employed taxpayers in two business fields, namely, trade/production and services/professions. The respondents mainly included those from the millenial and generation X age groups due to their significant contribution to the tax revenue. Participants were recruited using quota sampling, and the data analysis tools included partial least square with Wrap-PLS software. Results show that tax authority communication is more powerful in influencing trust, perception of service climate, and voluntary cooperation, than peer communication. Keywords: Peer communication, tax authority communication, trust, service climate, voluntary cooperation

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Stepanenko, S., and I. Khomenko. "On the concept of climate services development in Ukraine." Ukrainian hydrometeorological journal, no. 29 (July 21, 2022): 5–19. http://dx.doi.org/10.31481/uhmj.29.2022.01.

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Climate change in any region leads to both a noticeable increase in the intensity and impact of extreme hydrometeorological phenomena and to emergence of new climatic threats. Thus it is highly important to develop and implement the measures allowing adaptation to climate and weather extreme phenomena associated with modern global warming. One of the top priorities of climate change adaptation strategies includes establishment of national/regional systems of climate services. The paper offers the ways of addressing such an urgent and important task for Ukraine as establishment of a national climate services system and analyzes the role of the National Hydrometeorological Service of Ukraine in this process. Ukraine has an extensive network of hydrometeorological observation and monitoring assets. The National Hydrometeorological Service also has many years of positive experience and scientifically valid methods related to creation and distribution of climate information. However, establishing a national climate services system requires considerable improvement of interaction of climate products providers, scientists and climate services end-users, including the government, society, communities, private sector, technical partners and donors. It implies the transition from the current system of climate information formation and distribution in the form of climatic standard reports that contain basic climatic indices and indicators to a new system of climate information formation and distribution with application of modern information and communication systems. The research considers an option of establishing the Council on Climate Services within the Government's Inter-Agency Commission on Climate Change and Ozone Layer Protection that would provide an institutional framework for permanent interaction and development of such climate services system. It also studies the tasks and functions of this new organizational mechanism. Based on the results of extensive surveys and interviews of both suppliers and end-users of climate services in Ukraine the paper lists the problems that hamper implementation of the World Meteorological Organization's recommendations and should be resolved by the National Hydrometeorological Service, and analyzes the existing solutions. The following are the most important issues to be addressed as soon as possible: (1) technical re-equipment and maintenance of the Ukrainian network of climatic stations; (2) development of the Service's HR potential via the existing system of training and advanced training; (3) coordination of researches focused on the past, current and future state of the regional climate, in particular, development of techniques for evaluation of climate risks related to the current climate and its future change scenarios, assessment of the society's vulnerability to variability and change of climate in general and the vulnerability of certain sectors of the economy in particular.

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Mayer, David M., Mark G. Ehrhart, and Benjamin Schneider. "Service Attribute Boundary Conditions of the Service Climate–Customer Satisfaction Link." Academy of Management Journal 52, no. 5 (October 2009): 1034–50. http://dx.doi.org/10.5465/amj.2009.44635617.

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Potočnik, Kristina, Nuria Tordera, Vicente Martínez-Tur, José María Peiró, and José Ramos. "Is service climate strength beneficial or detrimental for service quality delivery?" European Journal of Work and Organizational Psychology 20, no. 5 (October 2011): 681–99. http://dx.doi.org/10.1080/1359432x.2010.496649.

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47

Yeh, Ching-Wen. "Relationships among service climate, psychological contract, work engagement and service performance." Journal of Air Transport Management 25 (December 2012): 67–70. http://dx.doi.org/10.1016/j.jairtraman.2012.08.011.

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van Esch, Patrick, Denni Arli, and Mahnaz Haji Gheshlaghi. "Creating an effective self-managed service climate for frontline service employees." Journal of Retailing and Consumer Services 57 (November 2020): 102204. http://dx.doi.org/10.1016/j.jretconser.2020.102204.

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49

Mikic Little, Marie, and Alison M. Dean. "Links between service climate, employee commitment and employees' service quality capability." Managing Service Quality: An International Journal 16, no. 5 (September 2006): 460–76. http://dx.doi.org/10.1108/09604520610686133.

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50

Nazem, Fattah. "The Compilation of Math Pattern for Productivity in Educational Organisations, Service Organisations (Municipalities), and Industrial Organisations Based on Organisational Climate in Iran." Journal of Information & Knowledge Management 07, no. 02 (June 2008): 75–82. http://dx.doi.org/10.1142/s0219649208001956.

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The purpose of the present study is to investigate the relationship between organisational climate with the productivity of managers' services in educational, service, and industrial organisations, in order to present a suitable management pattern. The population of the research consist of all managers who work in Tehran high schools, municipalities managers, and managers of the National Company Petro-Chemical Industries. Two hundred and forty five High School managers, 52 municipalities managers, and 349 managers of National Company of Petro-Chemical were selected. The research tools are the questionnaires of organisational climate (Litwin and Stringer, 1968) and productivity (Smith, et al., 1998). In this way that the questionnaires of organisational climate and the managers productivity were given to the staff. For each manager, three clerks were chosen to complete the questionnaires. The results of applying the analysis of multi-variation regression are as follows: (A) There is a relationship between the organisational climate and the productivity of the managers' services. (B) The math pattern for the productivity of the managers' services in educational, service (municipalities), and industrial organisations are as follows: (1) Productivity = 0.64 × organisational climate + (-22.62). (2) Productivity = 0.73 × organisational climate + (-15.825). (3) Productivity = 0.65 × organisational climate + (-29.19).

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