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1
Harkins, Judy. "Practical Information for Audiologists on Access to Wireless Telephones." Journal of the American Academy of Audiology 12, no. 06 (June 2001): 290–95. http://dx.doi.org/10.1055/s-0042-1745610.
Анотація:
AbstractAnalog cellular telephone service is being phased out in favor of digital wireless services, which are less accessible to people with hearing loss. As a result, audiologists can expect to receive an increasing number of inquiries from clients about using wireless telephones with hearing aids and other assistive technologies. In this article, the underlying transmission technology, telephone handset, roaming, and current solutions to accessibility problems are described. Public policy affecting the accessibility of wireless telephones to people with hearing loss is explained. Alternatives to wireless voice services are explored, and resources for information in a quickly changing industry are provided. Abbreviations: CDMA = code division multiple access, FCC = Federal Communications Commission, GSM = Global System Mobile Communications, HAC = hearing aid compatible, TDMA = time division multiple access, TTY = text telephone
2
Shukla, Archana, and R. Srinivasan. "Six Sigma Implementation at Bharti Infotel." Asian Case Research Journal 11, no. 02 (December 2007): 367–84. http://dx.doi.org/10.1142/s0218927507000953.
Анотація:
Bharti Airtel Limited was a leading private sector provider of telecommunication services in India, with a customer base of 8.73 million as of July 2004. The company had two branch companies — Bharti Infotel (that dealt with fixed line, long distance, and enterprise services) and Bharti Cellular (that dealt with mobile telephone services). This case is about the six sigma implementation at Bharti Infotel. The case briefly discusses the business imperatives in the fast changing Indian telecommunications industry. The industry was a monopoly for over half a century after independence and had recently been deregulated with the private players competing with the state-owned BSNL. The industry had exploded in the recent years with increasing number of players, falling tariffs, and improving technology. Stiff competition in the industry meant that any competitive action by a company was immediately imitated by others. Therefore the only sources of competitive advantage in the industry were “quality of service” and “speed”. This case discusses the various steps in the implementation of six sigma quality management system in the company. The company had already implemented Business Process Management Systems (BPMS) and had begun monitoring their performance on the Non-Financial Parameters (NFPs). The six sigma initiative was expected to leverage on these initiatives. Following the six sigma initiative was the Knowledge Management (KM) initiative that was intended to help share the best practices and learning from the six sigma projects across the entire organization. This case highlights the contribution of the six sigma quality management initiative to the company's business strategy, and helps students analyze the process of implementing and institutionalizing the six sigma initiative. The case enables the readers to appreciate the business benefits of six sigma implementation and how it fosters innovation.
3
Krishnan, Trichy V., Frank M. Bass, and V. Kumar. "Impact of a Late Entrant on the Diffusion of a New Product/Service." Journal of Marketing Research 37, no. 2 (May 2000): 269–78. http://dx.doi.org/10.1509/jmkr.37.2.269.18730.
Анотація:
Starting with Bass's (1969) article, diffusion researchers have predominantly focused on modeling category-level sales growth and issues surrounding it. In this article, the authors propose a brand-level diffusion model and demonstrate its managerial use by applying it to the following issue: If a new brand enters a category that has not attained its peak sales, how can a practicing manager evaluate its impact on the category and on the incumbent brands? The proposed model helps the manager diagnose whether the late entrant affects the market potential and/or the diffusion speed of the category and of the incumbent brands. The authors test the model using brand-level sales data from the cellular telephone industry in multiple markets.
4
Pai, V. S. "Vodafone India Ltd: Managing in a Turbulent Emerging Market." Vision: The Journal of Business Perspective 25, no. 1 (March 2021): 103–17. http://dx.doi.org/10.1177/0972262920984862.
Анотація:
Along with the global telecom sector, the Indian telecom market has evolved over the past three decades. From the first generation technology in the 1990s, the telecom industry in India offered 4G services in 2012. From microwave technology it has moved into underground fibre optic cables, enhancing the quality and variety of telecom services. Ahead of several emerging markets, subscriber demand in India shifted to data from voice telephony. Subscriber base grew substantially, but average revenue per user (ARPU) has fallen significantly. Intense competition has led to consolidation in the industry. The mobile services faced market disruption from Reliance Jio (R-Jio). The latter launched a strategy of predatory pricing resulting in data wars. R-Jio’s network was based on 4G technology, while other competitors were still offering 2G- and 3G-based services. In comparison to competitors, R-Jio laid more fibre optic cables. Therefore, it could effortlessly upgrade the services offerings to 5G and other future technologies, which competitors could not match so they experienced fall in profits or outright losses. R-Jio also moved into providing fibre-to-the-home technology accompanied with ultra-high-speed internet that could provide a host of entertainment features. As a virtual knee-jerk reaction to the severity of the competitive challenge facing it, Vodafone initiated merger talks with Idea Cellular and soon achieved its culmination. This merger resulted in the largest telecom service company in India. However, Vodafone Idea Ltd.’s balance sheet was over leveraged, rendering it incapable of playing the price cutting game. Besides, it was unclear if it would be able to build the formidable infrastructure required to invest in 5G spectrum, offer superior content as well as smart devices. It soon became obvious that the merger could catapult Vodafone to the pole position in the industry but staying and flourishing there would require it to be more resourceful, imaginative and aggressive. Balesh Sharma, the CEO of Vodafone-Idea Ltd., and his top management team had to respond to the challenges the company was facing and emerge successful.
5
Manickam, Hemleen Soosai, Sidah Idris, and Debbra Toria Nipo. "INTERNATIONAL TRADE AND THE IMPACT OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) ACCESS AND USE: A STUDY OF SOUTHEAST ASIAN NATIONS." Vol. 16 No. 2 (2021) 16, No.2 (December 29, 2021): 1–11. http://dx.doi.org/10.32890/jtom2021.16.2.1.
Анотація:
Continuous evolution of technologies and globalization have enabled international trade to be done via borderless selling and buying activities. This research underlines the relevance of ICT in impacting international trade in early member countries of ASEAN (Malaysia, Thailand, Philippines, Singapore and Thailand), in line with the Industry 4.0 Revolution. This study employs the examination of panel data to investigate the access to and use of ICT towards international trade. In accordance to that, the export and import of products and services are used to measure international trade. Mobile cellular subscriptions, Internet users, fixed broadband subscriptions, and fixed telephone subscriptions are all used to quantify ICT access and usage. In addition, control variables include foreign direct investment (FDI), research and development (R&D), real exchange rate, and also inflation. Government policy as the moderating variable on ICT against international trade is also discovered. As a result, this study takes a 10-year period to collect numerical data and analyse it using statistics and mathematical methodologies. Findings from the study are expected to show whether ICT has significant influence in promoting trade activities among the selected ASEAN member countries. Additionally, the study is also expected to bring some clarity on the potential role of government policy in moderating the impacts of ICT towards international trade. Overall, findings from the study would provide some insights to governments and policy makers on the crucial need to adopt ICT in daily operations to sustain trade activities. Future research direction may include expanding the scope of the countries and investigating the impacts of other types of ICT such as ICT skills and adoption.
6
Busse, Meghan R. "Multimarket Contact and Price Coordination in the Cellular Telephone Industry." Journal of Economics & Management Strategy 9, no. 3 (September 1, 2000): 287–320. http://dx.doi.org/10.1162/105864000567873.
7
Busse, Meghan R. "Multimarket Contact and Price Coordination in the Cellular Telephone Industry." Journal of Economics Management Strategy 9, no. 3 (June 2000): 287–320. http://dx.doi.org/10.1111/j.1430-9134.2000.00287.x.
8
McGrath, Alicia C., and Christine R. Macdonald. "Quality frameworks for telephone triage." Australian Health Review 32, no. 4 (2008): 786. http://dx.doi.org/10.1071/ah080786.
Анотація:
The establishment of the Grampians After-Hours Service has led to the development of a quality framework for nurse telephone triage. The service providers believe this framework is the basis for the service?s success. While quality frameworks including critical evaluation and peer review are not new to the health industry, the development of organisational systems to improve quality in afterhours services is innovative. The framework developed is comprehensive, evidenced-based and emphasises training, protocols and documentation. It also involves a continuous and nonpunitive quality review process that operates at the individual, small group, organisation and whole-system level. The framework will continue to improve and at this time provides a foundation for discussion and further application in the pursuit of quality improvement in rural after-hours health services.
9
Miravete, Eugenio J. "Competition and the Use of Foggy Pricing." American Economic Journal: Microeconomics 5, no. 1 (February 1, 2013): 194–216. http://dx.doi.org/10.1257/mic.5.1.194.
Анотація:
Firms engage in foggy pricing when the menu of tariff options aims at profiting from consumer mistakes. The analysis of this paper concludes that the transition from monopoly to competition in the early US cellular telephone industry does not generally foster the use of such deceptive strategies. I offer three alternative measures to account for the fogginess of the menu of options offered by cellular carriers. All results are robust to the existence of uncertainty regarding future consumption at the time of choosing a particular tariff option, as well as to consumers' heterogeneity with respect to cellular telephone usage. (JEL D03, L11, L12, L13, L96)
10
Liu, Chu‐Mei. "The effects of promotional activities on brand decision in the cellular telephone industry." Journal of Product & Brand Management 11, no. 1 (February 2002): 42–51. http://dx.doi.org/10.1108/10610420210419540.
11
Mendat, Christina C., and Christopher B. Mayhorn. "Oops, Wrong Number: Exploring Age and Cellular Telephone Dialing Performance." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 51, no. 3 (October 2007): 132–35. http://dx.doi.org/10.1177/154193120705100303.
Анотація:
One challenge that faces older adults today is the pervasive trend in miniaturized technology. This trend has permeated the cellular phone industry and resulted in technology that has not only become smaller in terms of size, but slimmer resulting in flat-smooth keypads. The current study examined differences in dialing performance between keypads with raised-rubber keys and flat-smooth keys as a function of age. The results revealed that both younger and older adults performed significantly better in terms of dialing accuracy and dialing time with the raised-rubber keypad. Furthermore, older adults improved significantly more with the raised-rubber keypad than did younger adults. Findings, also, revealed that older adults committed more errors than younger adults. These findings demonstrate how the trend of miniaturization and smooth keypads may potentially alienate the largest growing population in the U.S. (i.e., older adults) with respect to usability.
12
Wahyu Wibowo, Ferry, and . "Implementation of missed call for making a password and controlling devices." International Journal of Engineering & Technology 7, no. 4.44 (December 1, 2018): 127. http://dx.doi.org/10.14419/ijet.v7i4.44.26966.
Анотація:
The cellular phones do not use telephone cables. The cellular phones send radio signals into the air to the nearest transmitter tower called the base station. The transmitter tower will emit the signal to the next station and so on until it reaches the phone that is called. When a new call arrives on the phone number, it will generate a tone until it is picked up, rejected, or the time has been ended to receive this tone (each telephone network provider has different policies related to the time used for this telephone connection so that this causes the number of rings raised to vary). This paper focuses on the missed call services which is one of the features found on the telephone. The tone that has been generated by this calling can emerge ring. This ring can be detected and manipulated to be something useful for controlling devices or making some password.
13
Ramalingam, Mritha, S. J. Sultanuddin, N. Nithya, T. F. Michael Raj, T. Rajesh Kumar, S. J. Suji Prasad, Essam A. Al-Ammar, M. H. Siddique, and Sridhar Udayakumar. "Light Weight Deep Learning Algorithm for Voice Call Quality of Services (Qos) in Cellular Communication." Computational Intelligence and Neuroscience 2022 (August 30, 2022): 1–8. http://dx.doi.org/10.1155/2022/6084044.
Анотація:
In this paper, a deep learning algorithm was proposed to ensure the voice call quality of the cellular communication networks. This proposed model was consecutively monitoring the voice data packets and ensuring the proper message between the transmitter and receiver. The phone sends its unique identification code to the station. The telephone and station maintain a constant radio connection and exchange packets from time to time. The phone can communicate with the station via analog protocol (NMT-450) or digital (DAMPS, GSM). Cellular networks may have base stations of different standards, which allow you to improve network performance and improve its coverage. Cellular networks are different operators connected to each other, as well as a fixed telephone network that allows subscribers of one operator to another to make calls from mobile phones to landlines and from landlines to mobiles. The simulation is conducted in Matlab against different performance metrics, that is, related to the quality of service metric. The results of the simulation show that the proposed method has a higher QoS rate than the existing method over an average of 97.35%.
14
Hodges, Alan W., and John J. Haydu. "Economic Impact of Florida's Environmental Horticulture Industry." Journal of Environmental Horticulture 18, no. 3 (September 1, 2000): 123–27. http://dx.doi.org/10.24266/0738-2898-18.3.123.
Анотація:
Abstract The economic impact of Florida's environmental horticulture industry in 1997 was estimated based on a telephone survey of wholesale plant nurseries, horticultural retailers, and landscape service firms. Sales of ornamental plants and related horticultural goods and services by the production, retail, and service sectors were estimated at $1.46 billion (B), $1.75B, and $2.70B, respectively. Domestic and international exports of horticultural products and services from Florida amounted to $659 million (M). Economic multiplier effects of commercial activity associated with purchased inputs from other industries and personal consumption expenditures by employees were estimated with an input-output model. Regional impacts of the wholesale nursery sector were also estimated separately for seven areas of the state. Economic impacts of Florida's environmental horticulture industry included total value added of $5.42B and employment of 187,000 people. These impacts are greater than for any other sector of agriculture and associated manufacturing in Florida, including the large fruit and vegetable industry.
15
West, Joel, and Justin Tan. "Qualcomm in China (A)." Asian Case Research Journal 06, no. 02 (December 2002): 85–99. http://dx.doi.org/10.1142/s0218927502000257.
Анотація:
Case (A) is intended to introduce Qualcomm, its technology and its business model to provide c context for Qualcomm's efforts in China. It describes Qualcomm's development of CDMA and its single-minded effort to get CDMA adopted worldwide, and how the company's income (and valuation) is almost solely tied to a single technology. It also includes background on the cellular telephone industry and competing cellular technologies.
16
Russell, Andrew L. "“Industrial Legislatures”: Consensus Standardization in the Second and Third Industrial Revolutions." Enterprise & Society 10, no. 4 (December 2009): 661–74. http://dx.doi.org/10.1017/s1467222700008302.
Анотація:
My dissertation is a study of standardization in four communications networks: AT&T's monopoly telephone network, the Internet, digital cellular telephone networks, and the World Wide Web. A history of these networks that highlights standardization shows how engineers in industry committees replaced managers in monopoly hierarchies as the stewards of standards for communication networks. By the end of the twentieth century, the new networks—and the new institutions devised to sustain the standardization process—formed the technological and ideological infrastructure of the Third Industrial Revolution.
17
Rihn, Alicia L., Ariana Torres, Susan S. Barton, Bridget K. Behe, and Hayk Khachatryan. "Marketing Strategies Used by U.S. Landscape Services Firms." HortScience 56, no. 6 (June 2021): 695–708. http://dx.doi.org/10.21273/hortsci15774-21.
Анотація:
The landscape service sector is an important part of the environmental horticulture industry. However, research addressing factors impacting its business and marketing practices are scarce. This manuscript uses data collected via online and mail industry surveys in 2014 and 2019 to investigate U.S. landscape service firms’ advertising and marketing practices and different factors that influence their business strategies by firm type and size. Product mix, advertising method, and the importance of different business factors were impacted by firm type. Landscape service only firms had the most diverse product offerings, while firms with wholesale production had the least diversity. Landscape service only firms primarily used in-person and telephone advertising, while firms with wholesale production used a broader swath of advertising medias to reach a more diversified clientele. Overall, weather and labor-related factors had the most impact on landscaping firms’ business practices. Larger firms perceived labor factors as more important than smaller firms.
18
De Percy, Michael Alexander. "Policy Legacies from Early Australian Telecommunications." Journal of Telecommunications and the Digital Economy 9, no. 3 (September 11, 2021): 136–52. http://dx.doi.org/10.18080/jtde.v9n3.431.
Анотація:
The purpose of this article on the policy legacies from Australia’s early telecommunications history is not to present a counterfactual to Australia’s choice of public monopoly provision of early telecommunications services, but rather to indicate the extent that politics limited the private sector’s role in deploying early telegraph and telephone infrastructure in Australia. The article begins by outlining a theoretical framework for analysing government’s role in deploying new telecommunications technologies, before investigating some of the less familiar literature on the historical impact of government intervention on the private sector in the early Australian telegraph and telephone industries. It then discusses some of the political issues relating to the subsequent liberalisation of the telecommunications industry in Australia and concludes with a discussion of the historical legacies of government intervention on the private sector in the Australian telecommunications industry.
19
Singh, Himanshu Shekhar. "Impact of Modern Communication Technology on Indian Postal System." Global Journal of Enterprise Information System 7, no. 1 (March 1, 2015): 28. http://dx.doi.org/10.18311/gjeis/2015/3031.
Анотація:
India Post has touched the lives of every citizen for more than 150 years, be it through mails, banking, insurance money transfer or retail services. It has enjoyed the trust and support of its customers and stakeholders from the very beginning. With the of growth of telephone, internet and modernised banking services, customers are now exposed to new level of speed, transparency and quality. In India, customers of the postal service expect Department of Posts to provide a service level similar to industry standards maintained by banks, insurance, express industry, etc or other private agencies. In this era of globalization, lots of challenges are imposed on Indian Post office. This paper analyse the impact of Internet on Indian Post along with SWOT analysis of this sector.
20
Campbell, Ian. "30 Years After Launch." Australian Journal of Telecommunications and the Digital Economy 5, no. 1 (March 5, 2017): 4. http://dx.doi.org/10.18080/ajtde.v5n1.87.
Анотація:
This year is the 30th anniversary of Telecom Australia's launch of the cellular mobile service in Australia. There has been a huge evolution in mobile services since then.The Postmaster-General's Department (PMG) introduced a manually (operator) connected mobile service in Australia in 1950. As this service approached full capacity, Telecom launched a Public Automatic Mobile Telephone Service (PAMTS) in 1981. The PAMTS service had no future technology evolution, a 12 year life, and reached a peak of 14,000 customers.By 1985 a small engineering team had developed a cellular mobile service concept based on the Analogue Mobile Phone Service (AMPS ) standard. Development was accelerated and refined and the service was launched in 1987, arguably two and perhaps three years late.This is the story of the development and launch of the service and the growth over the first four years to 1991.Noting the experience of cellular operators in the USA, Canada and the UK, Telecom's mobile service concept was a "gold standard" for cellular services around the world, and the service achieved one of the fastest growth rates in its early years.Within four years it was a cash flow powerhouse, and one of only three services within Telecom that were profitable; the others were the basic telephone service and directory publishing.When transferred to Telstra in 1992 it was a strategically strong, highly profitable business prepared to defend against competition being introduced into the Australian telecommunications market, and was a foundation of Telstra's financial strength for the next 30 years.
21
Campbell, Ian. "30 Years After Launch." Journal of Telecommunications and the Digital Economy 5, no. 1 (March 5, 2017): 4–40. http://dx.doi.org/10.18080/jtde.v5n1.87.
Анотація:
This year is the 30th anniversary of Telecom Australia's launch of the cellular mobile service in Australia. There has been a huge evolution in mobile services since then.The Postmaster-General's Department (PMG) introduced a manually (operator) connected mobile service in Australia in 1950. As this service approached full capacity, Telecom launched a Public Automatic Mobile Telephone Service (PAMTS) in 1981. The PAMTS service had no future technology evolution, a 12 year life, and reached a peak of 14,000 customers.By 1985 a small engineering team had developed a cellular mobile service concept based on the Analogue Mobile Phone Service (AMPS ) standard. Development was accelerated and refined and the service was launched in 1987, arguably two and perhaps three years late.This is the story of the development and launch of the service and the growth over the first four years to 1991.Noting the experience of cellular operators in the USA, Canada and the UK, Telecom's mobile service concept was a "gold standard" for cellular services around the world, and the service achieved one of the fastest growth rates in its early years.Within four years it was a cash flow powerhouse, and one of only three services within Telecom that were profitable; the others were the basic telephone service and directory publishing.When transferred to Telstra in 1992 it was a strategically strong, highly profitable business prepared to defend against competition being introduced into the Australian telecommunications market, and was a foundation of Telstra's financial strength for the next 30 years.
22
Lubis, Deni, and Muhammad Giffari Ramadhoni. "Analisis Keterkaitan Inklusi Keuangan Syariah dengan Pembangunan di Negara Anggota OKI." AL-MUZARA'AH 7, no. 2 (January 6, 2020): 1–16. http://dx.doi.org/10.29244/jam.7.2.1-16.
Анотація:
Financial inclusion is one of the main issue on Islamic banking in providing access to financial services to the community. However there are many people who have not access to financial services, especially Islamic banking. This study aims to measure the level of Islamic financial inclusion in several OIC countries (Islamic Cooperation Organization) based on the classification of state income and to analyze the relationship of inclusion of Islamic finance with development. The calculation of the Islamic financial inclusion index used the Index of Syariah Financial Inclusion (ISFI) method. The response variable used in this study is ISFI and the predictor variable is GDP per capita, unemployment rate, number of cellular telephone users, and the population of the village. The method used is descriptive analysis and tobit regression analysis. This study used secondary data from 10 OIC member countries based on the level of state income in 2013-2016. Based on the results of data analysis, high income countries have a high average inclusion rate compared to middle income countries. While GDP per capita and the number of cellular telephone users has a positive effect to the development, meanwhile the unemployment rate has a negative effect.
23
Crowcroft, Jon. "New directions in mobile communications, or how to learn to stop hating the cellular telephone industry." ACM SIGCOMM Computer Communication Review 38, no. 2 (March 31, 2008): 51–53. http://dx.doi.org/10.1145/1355734.1355742.
24
Ezzat, Riham Ahmed. "Fixed-Mobile Substitution in MENA Countries: The Future of Fixed-Line Markets." Review of Network Economics 16, no. 4 (December 20, 2017): 387–417. http://dx.doi.org/10.1515/rne-2017-0013.
Анотація:
Abstract The aim of this paper is to study the occurrence of Fixed-Mobile Substitution (FMS) in the Middle East North African (MENA) region. While there have been many studies on developed countries, empirical evidence for developing countries is somehow limited. In the last few years, mobile cellular subscriptions achieved a tremendous growth across the MENA region making it the second fastest growing region in the world in terms of mobile subscriptions in 2012, and the fastest growing region in terms of mobile traffic in 2014. Fixed subscriptions have also grown but at a slower rate than mobile subscriptions. Using unbalanced data on 17 MENA countries over the period 1990–2009, we explore the relationship between fixed and mobile telephone services by using dynamic panel data models. We find empirical evidence for asymmetric one-way substitution between fixed-lines and mobile phones and we estimate own- and cross-price elasticities for fixed and mobile telephone services in MENA region. The results are then used to derive policy implications in terms of market redefinition, taxation policies, extension of universal services and broadband markets.
25
C. Larson, Alexander, Rita L. Reicher, and David William Johnsen. "Threshold effects in pricing of high-involvement services." Journal of Product & Brand Management 23, no. 2 (April 14, 2014): 121–30. http://dx.doi.org/10.1108/jpbm-04-2013-0278.
Анотація:
Purpose – The purpose of this research is to test for price threshold effects in the demand for high-involvement services for small businesses. Design/methodology/approach – The authors use a stated preference choice-based conjoint study of small business telecommunications demand. Using survey data, individual-level parameter estimates for a demand model are achieved via the Hierarchical Bayes method of estimation. Findings – For demand for small business telecommunications services, the authors find very strong positive impacts of nine-ending and zero-ending prices on the demand for a common bundle of telecommunications services (wired telephone service, broadband internet, and cellular telephone service), even at prices so high a shift in the left-most digit does not occur. Practical implications – The advertising, brand, or product manager or statistician who assumes threshold effects are not extant in high-involvement service demand may find conventional demand estimation methods lead to erroneous conclusions and less effective pricing strategies. Originality/value – In the statistical literature on price-ending effects on product demand, most products for which demand is modelled are low-involvement consumer products priced at less than ten monetary units per unit of product. There is a lacuna in this price-ending effects literature regarding small businesses and high-involvement services offered at three-digit prices via monthly subscription. This research indicates that testing for threshold effects should be de rigeur in the methodology of demand estimation for telecommunications or other high-involvement services.
26
Sutawidjaya, Achmad Hidayat. "BUSINESS STRATEGY AND INNOVATIVE PRACTICES ON SERVICES INDUSTRY IN INDONESIA SETTING." Business and Entrepreneurial Review 10, no. 1 (December 30, 2010): 1. http://dx.doi.org/10.25105/ber.v10i1.17.
Анотація:
This study explores how firms on services industry (cellular company) in indonesia setting with different strategic orientations manage innovative practices. Specifically, we examine differences in how firms with contrasting strategic orientations view the environmental and organizational factors that influence their management of innovation. This study contributes to the integration of the strategic management and innovation perspective by empirical examining how innovative practices vary among firms on services industry in indonesia setting with different strategic orientation, thereby achieving tighter integration between these two important theoretical perspective. In doing this research, we begin to address some important questions which are likely to be crucial interest to both scholars and practicing managers. This study proceeds as follows, we first established a foundation for our study by examining the literatures on strategy and innovation. We then develop hypotheses on relationship between a firm’s strategy type and its management of innovation (innovative practice, product innovation), external advantage, internal advantage. We the test hypotheses using data from 3 firms of cellular company (XL, Satelindo, Telkomsel) with sample 87 Manager randomly. A discussion of the empirical results and conclusion there is strong relationship between a firm’s strategy type and its management of innovation on services industry (cellular company) in indonesia setting
27
Katta, Rama Mohana Rao, Chandra Sekhar Patro, and Malla Satya Prasad. "Customers' Satisfaction towards Mobile Prepaid Services." International Journal of Sociotechnology and Knowledge Development 10, no. 1 (January 2018): 72–87. http://dx.doi.org/10.4018/ijskd.2018010105.
Анотація:
This article describes how communication has become an integral part of the growth, success and efficiency of an individual and an organization. In the current environment, due to advancements in technology, communication has become much easier and faster. The mobile telecom is one of the leading and fastest growing sectors in the world as communication plays a vital role and especially in India. The main concerns of the service providers are to increase the number of customers and retain the existing. The customers are moving ahead with times and have started buying cellular services just like routine household items. As the cellular industry in India is one of the fastest growing sectors, it is important to explore the drivers of customer satisfaction in this industry. The purpose of this article is to analyze the customer satisfaction towards mobile prepaid services offered by the BSNL. The findings of the study would help the mobile service providers to have a better understanding and to develop strategies to attract and retain more customers.
28
Alaghband, Mariah. "Using Analytical Hierarchy Process (AHP) in selection of suitable platform to present communication services to subscribers." Journal of Management and Accounting Studies 8, no. 4 (September 29, 2020): 61–70. http://dx.doi.org/10.24200/jmas.vol8iss4pp61-70.
Анотація:
Before emerging internet and data network, remote communication had a clear meaning: Telephone (telegraph before it) was the only technology that allowed people to communicate by voice from remote distance. After 1960, fax and data were presented in Public Switched Telephone Network (PSTN). Recently, remote communications have been developed and they include data transmission, video conference, email, instant messages, web browsing and potential for transmission of multimedia content. Today, consumers think about two categories of products and services relating to communications. Tendency of consumers to purchase communicative applications or equipment has growingly become pervasive as products and services and the used technology for remote communications has changed to great extent during 50 years ago. Using semiconductors and digital electronic devices in telecommunication industry could replace analog sound with images and video. Then, switching circuit was completed and it should be more unlikely substituted with packet switching. All these changes indicate a new definition of remote communication: The communication is a group of technology, devices, equipment, installations, networks and software programs that support telecommunication. It has been tried in this paper to identify important parameters and criteria in communication field by utilization from Analytical Hierarchy Process (AHP) technique to interpret suitable platform for presentation of communicative services for subscribers and by recognition and dividing platforms in which there is potential for giving services to the subscribers.
29
Duha, Novanema. "Short Message Services (SMS) Fraud Against Mobile Telephone Provider Consumer Review From Law Number 8 Of 1999 Concerning Consumer Protection." Journal of Law Science 3, no. 1 (January 30, 2021): 36–43. http://dx.doi.org/10.35335/jls.v3i1.1654.
Анотація:
Technological advances, especially in the telecommunications sector, are growing very rapidly. One of the communication products/tools created is a cellular phone/mobile phone. The development of this technology does not rule out the possibility of fraudulent short message service (SMS) via cellular phones against consumers. The presence of Law Number 8 of 1999 concerning Consumer Protection as a form of protecting consumers against fraud via SMS. The problems raised in writing this thesis are how to protect the rights of consumers of cellular phone providers, then how to protect personal information and data of cellular phone provider consumers, and how to protect consumers from fraud through short message service (SMS). The research method used in writing this thesis is a normative juridical legal research method, namely by collecting data from various references either through books, legislation, websites, and other reference sources. Based on the results of the study, it is known that the rights of consumers of cellular phone providers refer to Law Number 8 of 1999 concerning Consumer Protection. While the protection of personal information and data is not specifically regulated, but partially regulated in Law Number 36 of 1999 concerning Telecommunications and Law Number 11 of 2008 concerning Information and Electronic Transactions. Furthermore, legal protection efforts for cellular phone provider consumers against fraud committed via SMS, can be in the form of preventive legal remedies and repressive legal remedies, and preventive actions can be taken for fraud through SMS.
30
Hidayat, Taufik, Rahutomo Mahardiko, and Mudrik Alaydrus. "Mobile Cellular Technology Forecast for the Indonesian Telecommunications Industry." Journal of Telecommunications and the Digital Economy 8, no. 1 (March 31, 2020): 37–48. http://dx.doi.org/10.18080/jtde.v8n1.226.
Анотація:
Current mobile telecommunications deployment in Indonesia, based on 2G, 3G and 4G technologies, lags behind many other developing countries because of Indonesia’s larger territory. This paper presents recent data on revenue growth (%) and the number of Base Transceiver Stations (BTSs) in Indonesia, divided among 2G, 3G and 4G technologies, and forecasts future revenue growth and numbers of BTSs for the next few years. The results show that, while revenue growth from 2G operation is decreasing and 4G deployment is significantly increasing, there are still significant revenues from 2G services and many 2G BTSs in operation at the end of the forecast period, making it difficult to shut down the 2G networks in the near future.
31
Scarone, Mireya, and Leonor A. Cedillo. "Psychosocial Risk Factors Among Telephone Service Workers: A Study of the Interaction between Customer and Worker." NEW SOLUTIONS: A Journal of Environmental and Occupational Health Policy 17, no. 2 (August 2007): 137–50. http://dx.doi.org/10.1177/104829110701700213.
Анотація:
Many activities in the telephone industry involve interaction with customers, including both traditional (for example, client assistance) and emerging services (product sales). Interaction with customers has been reported to cause stress in workers. The study was initiated as a consequence of changes in dialing of long-distance numbers. The main sources of stress among workers in Traffic and Customer Services Departments were analyzed, together with the resulting psychological distress and other health symptoms. Information was gathered through semi-structured interviews and a questionnaire containing the Spanish version of the Job Content Questionnaire, as well as psychological strain and health symptoms items. Questions developed specifically for this study concerned emotional demands, client interactions, and mechanisms used to deal with violent or unpleasant interactions. Workers received valuable information from the study that empowered them to demand improved working conditions.
32
Costanzo, L. A., K. Keasey, and H. Short. "A Strategic Approach to the Study of Innovation in the Financial Services Industry: The Case of Telephone Banking." Journal of Marketing Management 19, no. 3 (April 1, 2003): 259–81. http://dx.doi.org/10.1362/026725703321663665.
33
Costanzo, L. A., K. Keasey, and H. Short. "A Strategic Approach to the Study of Innovation in the Financial Services Industry: The Case of Telephone Banking." Journal of Marketing Management 19, no. 3-4 (April 2003): 259–81. http://dx.doi.org/10.1080/0267257x.2003.9728211.
34
Yong Jing, Amy Huong, and Rossazana Ab-Rahim. "Information and Communication Technology (ICT) and Economic Growth in ASEAN-5 Countries." Journal of Public Administration and Governance 10, no. 2 (March 31, 2020): 20. http://dx.doi.org/10.5296/jpag.v10i2.16589.
Анотація:
Digital economy generally refers to a digital technology-based economy. The embrace of digital economy is transforming a nation's economic growth. Countries blessed with successful digitisation will improve their economic performance; hence, it could increase country's GDP growth. In this respect, ASEAN-5 countries becoming a major economic force driver in Asia as well as to the global growth. The goal of this research is therefore to investigate the relationship between ICT and economic growth in the ASEAN-5 countries over the 2003 to 2018 study period. Using static and dynamic panel data estimation, results shows that fixed telephone line subscription has the greatest impact on ICT on economic growth. The findings suggest countries shall focus on the innovation of ICT especially on the mobile-cellular telephone subscription and fixed telephone line subscription to achieve economic growth. Investments in ICT infrastructure foster co-operation in ICT technology as well as advancing ICT particularly on the rise in jobs in the ICT sector, transforming government services into digital form to enhance economic growth in the country.
35
Tutarova, Natalia V., Elena A. Trofimova, and Tatiana V. Bakunova. "ANALYSIS OF COMPETITION IN THE MARKET FOR CELLULAR SERVICES IN THE RUSSIAN FEDERATION." Tyumen State University Herald. Social, Economic, and Law Research 8, no. 3 (2022): 124–39. http://dx.doi.org/10.21684/2411-7897-2022-8-3-124-139.
Анотація:
It is impossible to imagine the modern society without the constant information exchange. In the digitalization age, cellular services have become the most profitable and rapidly developing part of the telecommunications industry. This article analyzes the market for cellular services in the Russian Federation. The authors pay attention to the development of competition in this market. The inter-regional market features the “Big Four” companies (VimpelCom, MegaFon, MTS and T2 Mobile), virtual operators, the number of which has increased in recent years, as well as small operators operating within several regions. However, the shares of virtual and small operators are small when compared to the “big four”. This study presents data on interregional and regional telecom operators from 2016 to 2020. The paper uses industry assessment approaches based on industry market theory: measures of concentration level, market power, and structure analysis. Additionally, the authors consider strategic and non-strategic barriers to entry while estimating the industry’s future development prospects. The Russian cellular market is characterized by a high level of competition. This study has revealed a tendency towards a decrease in concentration, which can be explained by the increase in the number of major players and the entry of newcomers to the market.
36
Khan, Mostafa Saidur Rahim, and Naheed Rabbani. "Explaining the Growth Potential of a Market Leader and Challenger: Evidence from Japan’s Telecommunications Services Industry." Business Perspectives and Research 9, no. 3 (March 4, 2021): 370–84. http://dx.doi.org/10.1177/2278533721989522.
Анотація:
This study examines the growth potential of the market leader and market challenger in Japan’s telecommunications services industry. We focus on Nippon Telegraph and Telephone Corporation (NTT) and KDDI, the market leader and challenger (respectively) in terms of sales revenue, total assets, and market share. Following finance literatures, we use higher values of price–earnings ratio (P/E) and market-to-book-value-of-equity ratio (MV/BV) as the indicators of growth potential. High growth firms have the potential to outperform the overall market over a significant period of time providing a good investment opportunity for retail and institutional investors. This study uses financial data of the NTT and KDDI from the period between 2001 and 2016 and applies several regression models to examine the growth potential of the market leader and market challenger in Japan’s telecommunications services industry. Using the P/E and MV/BV as indicators of growth potential, we show that the market challenger’s growth potential is significantly higher than that of the market leader, even after controlling for firm size, liquidity, profitability, leverage, cash flow, and age.
37
Ng, Yew-Kwang. "Should a ‘Natural Monopolist‘ Be Subject to Competition?: With Special Reference to Cellular Mobile Telephone Services in Australia." Australian Economic Review 24, no. 2 (April 1991): 32–44. http://dx.doi.org/10.1111/j.1467-8462.1991.tb00387.x.
38
Irmansyah, Muhammad. "MULTIPLEKSER BERBASIS PROGRAMMABLE LOGIC DEVICE (PLD)." Elektron : Jurnal Ilmiah 1, no. 2 (December 18, 2009): 13–18. http://dx.doi.org/10.30630/eji.1.2.16.
Анотація:
In middle 1990, electronics industry had the evolution of personal Computer, telephone cellular and high speed data communication equipment. To follow this development, electronics companies have designed and produce new product. One of these innovations is Programmable Logic Devices (PLD) technology. It is a technology to change function of IC digital logic using programming. Many of Programmable Logic Device (PLD) can be used to programming logic using single chip of integrated circuit (IC). Programmable Logic Devices (PLD) technology is applied using IC PAL 22V10 to design multiplexer 4 input 1 output and 2 selector.
39
Carbone, Carlo, and Basem Eid Mohamed. "Evaluating the Utility Core in the Prefabricated Building Industry – past, present and future." Enquiry A Journal for Architectural Research 14, no. 1 (December 17, 2017): 37–47. http://dx.doi.org/10.17831/enq:arcc.v14i1.426.
Анотація:
Harnessing, distributing, tempering and supplying water, heat and power in a building produces its share of design, technical and coordination issues. Specifically, the relationship between hygiene and cooking functions and architecture has been underscored by even the most ancient civilizations as these services give a building its potential to serve and showcase architecture’s hospitality. The relationship between services and architectural space has long challenged designers and manufacturers to streamline their piecing together. Throughout construction history and modern architecture in particular the wet service core or utility core sought to organize an efficient way of zoning services, their production and construction integration; The utility core epitomized this rationalization within a self-contained engine-like device positioned to serve the entire dwelling. This paper proposes an extensive review of literature and practical exploration in order to detect new potentials for designing integrated, technology-driven, flexible and adaptable prefabricated utility cores for today’s industry. The core was intended as a hub accommodating mechanical and technological equipment; electrical services, plumbing fixtures, water supply, drain, waste, vent piping, telephone cables, and easy connections to site infrastructure. Today’s techniques and building information modeling allows the core to be redefined in relation to multiple scales and various organizational possibilities with regard to space/function connections. Further an adaptable core articulated to the «open building» theoretical framework of layering systems to avoid entanglement and to maximize durability, can be part of a comprehensive strategy to enable customization. The vast amount of literature and precedents contribute to a robust historic narrative of two distinct approaches of architectural rhetoric and industrial production. This paper will endeavor to illustrate this narrative and evaluate the potentials for achieving broader application.
40
Forte, Andrea G., Wei Wang, Luca Veltri, and Gianluigi Ferrari. "A Next-Generation Core Network Architecture for Mobile Networks." Future Internet 11, no. 7 (July 9, 2019): 152. http://dx.doi.org/10.3390/fi11070152.
Анотація:
Over the years, the cellular mobile network has evolved from a wireless plain telephone system to a very complex system providing telephone service, Internet connectivity and many interworking capabilities with other networks. Its air interface performance has increased drastically over time, leading to high throughput and low latency. Changes to the core network, however, have been slow and incremental, with increased complexity worsened by the necessity of backwards-compatibility with older-generation systems such as the Global System for Mobile communication (GSM). In this paper, a new virtualized Peer-to-Peer (P2P) core network architecture is presented. The key idea of our approach is that each user is assigned a private virtualized copy of the whole core network. This enables a higher degree of security and novel services that are not possible in today’s architecture. We describe the new architecture, focusing on its main elements, IP addressing, message flows, mobility management, and scalability. Furthermore, we will show some significant advantages this new architecture introduces. Finally, we investigate the performance of our architecture by analyzing voice-call traffic available in a database of a large U.S. cellular network provider.
41
Imanaly, Akbar, Zabira Myrzaliyeva, Akmaral Tazhekova, and Bota Kenesbekkyzy. "Development status of the tourism products in Jabagly village near the Aksu-Jabagly world heritage site." Bulletin of the Karaganda University. “Biology, medicine, geography Series” 100, no. 4 (December 30, 2020): 122–30. http://dx.doi.org/10.31489/2020bmg4/122-130.
Анотація:
Tourism is one of the main sources of income in many countries; even some states depend highly on the tourism industry at present. The main purpose of tourism business activities is to create competitive tourist products in the international market. Achievement of these aims requires the development of the governmental regulation system, support of the tourism industry, the usage of promotion methods of tourism products. The article presents and assesses the state of development of the most necessary tourism products for the development of the tourism industry on the example of Aksa-Jabagly Nature Reserve in Kazakhstan. The results of the study show that if we consider the development level of the four most important tourist products, such as accommodation, transportation, tourist attractions and electronic service, then we can say that the level of their development and the conditions for providing quality services to tourists are relatively good according to the three previous indicators. Based on the analysis of the quality of electronic services in the field of research (the main criteria: telephone signal, Internet speed, electronic tickets, etc.), we found that the level of eservice development in this region is low, despite the fact that Kazakhstan has the potential of using highquality internet coverage in its current development status.
42
Irmansyah, Muhammad. "GERBANG LOGIKA BERBASIS PROGRAMMABLE LOGIC DEVICE (PLD)." Elektron : Jurnal Ilmiah 1, no. 1 (September 10, 2009): 75–81. http://dx.doi.org/10.30630/eji.1.1.12.
Анотація:
In middle 1990, electronics industry had evolution in personal Computer, telephone cellular and high speed data communication equipment. To follow this development, electronics companies have designed and produce new product. One of these innovations is Programmable Logic Devices (PLD) technology. It is a technology to change function of IC digital logic using programming. Many of Programmable Logic Device (PLD) can be used to programming logic using single chip of integrated circuit (IC). Programmable Logic Devices (PLD) technology is applied using IC PAL 22V10 to design basic logic gate AND, OR, NOT and combinational logic gate NAND and NOR.
43
Takenaka, Takeshi, Kousuke Fujita, Nariaki Nishino, Tsukasa Ishigaki, and Yoichi Motomura. "Transdisciplinary Approach to Service Design Based on Consumer's Value and Decision Making." International Journal of Organizational and Collective Intelligence 1, no. 1 (January 2010): 58–75. http://dx.doi.org/10.4018/joci.2010100804.
Анотація:
Science and technology are expected to support actual service provision and to create new services to promote service industries’ productivity. However, those problems might not be solved solely in a certain research area. This paper describes that it is necessary to establish transdisciplinary approaches to service design in consideration of consumers’ values and decision making. Recent research trends of services are overviewed. Then a research framework is proposed to integrate computer sciences, human sciences, and economic sciences. Three study examples of services are then presented. The first study is a multi-agent simulation of a cellular telephone market based on results of a psychological survey. The second presents a cognitive model constructed through integration of questionnaire data of a retail business and Bayesian network modeling. The third presents a pricing mechanism design for service facilities––movie theaters––using an economic experiment and agent-based simulation.
44
Toria Nipo, Debbra, Jaratin Lily, Sidah Idris, Saizal Pinjaman, and Imbarine Bujang. "Information and Communication Technology (ICT) on Economic Growth in Asia: A Panel Data Analysis." International Journal of Business and Management 17, no. 12 (November 1, 2022): 18. http://dx.doi.org/10.5539/ijbm.v17n12p18.
Анотація:
Information and communication technology (ICT) plays an increasingly important role in driving economic growth and sustainability. Asia, being the most heterogenous region in terms of ICT development, consist of both most connected and least connected countries based on the global ICT Development Index 2017. Therefore, this study investigates the impact of ICT on economic growth for 20 Asian countries from year 2000 to 2020. Using the robust panel Fixed Effect model and Panel Feasible Generalized Least Squares method, findings revealed that fixed telephone subscriptions, mobile cellular subscriptions and Internet users are the ICT variables that have significant and positive effects on economic growth in Asia. Fixed telephone subscriptions however, emerged insignificant which could be due to its high cost and low practicality relative to other forms of ICT. Findings from this study benefit related parties such as firms and policymakers by encouraging adoption and usage of mobile phones and the Internet through provision of adequate infrastructure and affordable ICT services.
45
Chica-Pedraza, Gustavo Alonso, Ángel Felipe Díaz-Sánchez, Mónica Espinosa-Buitrago, and David Norberto Angulo-Esguerra. "Implementation of a GSM base station and reception of LTE signals, applying radio defined by software." ITECKNE 17, no. 1 (July 17, 2020): 19–30. http://dx.doi.org/10.15332/iteckne.v17i1.2426.
Анотація:
Santo Tomás University does not currently have the entire telecommunications infrastructure that allows its students to perform laboratory practices in the area of mobile telephony. Therefore, this research work has the purpose of implementing a mobile cellular telephone base (TMC), GSM 2G and the development of a LTE 4G signal reception system, all this through the use of software-defined radio and free software tools. The implementation of the base station generates and manages the wireless resource issued by it, in order to provide short text messaging services and voice call. On the other hand, the LTE 4G signal reception system was developed in the GNURadio software, which allows replicating a didactic and educational form of the whole process of generation and reception of basic mobile telecommunications services.
46
ERJAVEC, Hana Šuster, Tanja DMITROVIĆ, and Petra POVALEJ BRŽAN. "DRIVERS OF CUSTOMER SATISFACTION AND LOYALTY IN SERVICE INDUSTRIES." Journal of Business Economics and Management 17, no. 5 (October 27, 2016): 810–23. http://dx.doi.org/10.3846/16111699.2013.860614.
Анотація:
The relationship between customer satisfaction, customer loyalty and their antecedents, service output quality, quality of staff, corporate image, and price perception, is examined in the context of three service industries: use of the highway infrastructure, mobile telephone services, and hairdressing services. The research model was empirically evaluated for a large sample of respondents from a Central European country, using structural equation modelling. The results indicate that the four antecedents affect customer loyalty, and customer satisfaction acts as a mediator in all three service industries. However, the strength of the relationship between the constructs varies markedly across the industries, implying that competitive environment importantly determines the elements of service offering that lead to satisfaction and loyalty in a particular industry. The research findings contribute to a better understanding of which behavioural mechanisms and factors are a viable basis for increasing customer retention in a specific market structure. Managerial implications are discussed, and policy recommendations are offered.
47
Wang, Yi, Hong Yan Xue, Yi Quan Su, and Zhao Yang Yan. "Interaction Strategy of Oil and Non-Oil Business in Oil Sales Field." Applied Mechanics and Materials 295-298 (February 2013): 3257–60. http://dx.doi.org/10.4028/www.scientific.net/amm.295-298.3257.
Анотація:
With oil sale industry becomes competitive fiercely, profit of Gas station oil product retail link tends to drop, while non oil business is in the vigorous development these years. In the gas station business, sales of refined oil and non-oil business can promote each other by ways of marketing strategy, which includes reasonable arrangement of categories of products and services, scientific and reasonable pricing strategy, the implementation of effective incentives, .these strategy can play a role of the leverage by which oil sales can promote non oil business, and Vice versa. Gas station non-oil business refers to the business outside of refined oil business, including convenience stores, restaurants, car wash, car, oil, auto sales, advertising agency, telephone, communication services, ATM machines, ticket sales, vending machines etc,Non-oil business development is extension of oil retail business development, is accompanied by the petroleum retail business development and derived products, can meet customer needs and improve business competitiveness on the basis of a plurality .
48
Huss, Anke, Matthias Egger, Kerstin Hug, Karin Huwiler-Müntener, and Martin Röösli. "Source of funding and results of studies of health effects of mobile phone use: systematic review of experimental studies." Ciência & Saúde Coletiva 13, no. 3 (June 2008): 1005–12. http://dx.doi.org/10.1590/s1413-81232008000300022.
Анотація:
There is concern regarding the possible health effects of cellular telephone use. We conducted a systematic review of studies of controlled exposure to radiofrequency radiation with health-related outcomes (electroencephalogram, cognitive or cardiovascular function, hormone levels, symptoms, and subjective well-being). We searched Embase, Medline, and a specialist database in February 2005 and scrutinized reference lists from relevant publications. Data on the source of funding, study design, methodologic quality, and other study characteristics were extracted. The primary outcome was the reporting of at least one statistically significant association between the exposure and a health-related outcome. Data were analyzed using logistic regression models. Of 59 studies, 12 (20%) were funded exclusively by the telecommunications industry, 11 (19%) were funded by public agencies or charities, 14 (24%) had mixed funding (including industry), and in 22 (37%) the source of funding was not reported. Studies funded exclusively by industry reported the largest number of outcomes, but were least likely to report a statistically significant result. The interpretation of results from studies of health effects of radiofrequency radiation should take sponsorship into account.
49
Abiodun, Idris, Adekunle, Asokere, Ayodele Stephen, Ajemunigbohun, Sunday Stephen, Oreshile, Ademola Sulaiman, and Olutade, Enitan Olumide. "An Empirical Study of the Efficacy of Marketing Communication Mix Elements in Selected Insurance Companies in Nigeria." Australian Journal of Business and Management Research 02, no. 05 (June 23, 2012): 08–18. http://dx.doi.org/10.52283/nswrca.ajbmr.20120205a02.
Анотація:
The objective of this research is to draw attention to the importance of certain elements of marketing communication in premium income generation and the volume of insurance businesses in Nigeria’s insurance industry. Specifically, the study sought to describe the ranked importance of the following six marketing communication mix elements in the two phases of the research interest viz: advertising, personal selling, sales promotion, publicity and public relations, sponsorship and direct marketing. 20 insurance companies out of the industry capacity of 49 were randomly selected from Lagos, Ibadan, Port-Harcourt and Abuja. Data were collected through the use of primary instruments comprising telephone survey method and well structured questionnaire delivered (electronically and hand-to-hand) to the employees of these companies. Findings from the study suggest that advertising, personal selling, and public relations are taking high priority in the minds of marketers of insurance services in Nigeria. While direct marketing is considered appreciable in services delivery improvement of insurance organizations, sponsorship and sales promotions were of low acceptance and unaccepted respectively. The study recommends that effective use of the various elements of marketing communication will help provide information, create more awareness, change attitude and perception, build industry’s image and enhance brand loyalty.
50
Dahal, Rewan Kumar. "Customers' Perspectives on the Nepalese Cellular Telecommunications Services' Technological and Innovation Capabilities." International Journal of Social Sciences and Management 9, no. 1 (January 28, 2022): 41–47. http://dx.doi.org/10.3126/ijssm.v9i1.42663.
Анотація:
The extent of technological capabilities (TCs) and innovative capabilities (ICs) to which service organizations like cellular telecommunications assist to enhance organizational effectiveness (OE) in the Nepalese context needs to be explored. The study's objective was to assess the Nepalese cellular telecommunication (NCT) industry's technological and innovation capabilities from customers' perspectives. The study's outcomes were based on survey data gathered from 385 cell phone users of the Nepalese cellular telecommunication industry (NCTI). The survey had 18 inquiries, and its reliability, validity, and common method bias were tested accordingly. The NCTI's technological and innovative capabilities were analyzed through the lens of four observed TCs' variables and five observed ICs' variables. The latent measures – TCs and ICs were found to positively and significantly affect the OE. The study's outcomes would provide a meaningful understanding and offer valuable information regarding the OE measurement system. JEL Classification:L25 Firm Performance: Size, Diversification, and ScopeL84 Personal, Professional, and Business ServicesM41 Accounting Int. J. Soc. Sc. Manage. Vol. 9, Issue-1: 41-47.