Статті в журналах з теми "Airport service quality"
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Bulut, Cagri, and Sefer Aydogan. "AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES." Aviation 24, no. 4 (December 21, 2020): 182–96. http://dx.doi.org/10.3846/aviation.2020.13290.
Повний текст джерелаJames Ugo, Ejem Ejem A, Nwokedi Theophilus Chinonyerem, Okoroji L I, Mabachu, and Justice Chigozie. "Major component determinants of international airport service quality in nigeria." Journal of Management and Science 12, no. 4 (December 31, 2022): 104–15. http://dx.doi.org/10.26524/jms.12.71.
Повний текст джерелаDimitriou, Dimitrios, Maria Sartzetaki, and Iliana Kalenteridou. "Dual-Level Evaluation Framework for Airport User Satisfaction." International Journal of Operations Research and Information Systems 12, no. 1 (January 2021): 17–30. http://dx.doi.org/10.4018/ijoris.2021010102.
Повний текст джерелаAlbeshr, Hasan, and Syed Zamberi Ahmad. "Service innovation by Dubai International Airport: the battle to remain competitive." Emerald Emerging Markets Case Studies 5, no. 1 (March 3, 2015): 1–18. http://dx.doi.org/10.1108/eemcs-06-2013-0111.
Повний текст джерелаFantoni, Anna, Douglas M. Mansel, and Peter B. Mandle. "Premium Public Parking Services: A Way to Improve Parking Operations at Airports." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (January 2000): 105–11. http://dx.doi.org/10.3141/1703-14.
Повний текст джерелаSmirnov, Anton, Evgeniy Smolokurov, Vladimir Tarikov, and Sergei Krovsh. "Correlation between the quality of service and economic performance of airports illustrated by Pulkovo airport and Denver international airport." E3S Web of Conferences 363 (2022): 01013. http://dx.doi.org/10.1051/e3sconf/202236301013.
Повний текст джерелаSeda Otieno, Protus, and Krishna Govender. "Managing airport service quality – the impact of self-service technologies." Investment Management and Financial Innovations 13, no. 3 (October 10, 2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.
Повний текст джерелаGani, Mikael Gabra, Dewanti Dewanti, Muhammad Zudhy Irawan, and Faza Fawzan Bastarianto. "Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model." Journal of the Civil Engineering Forum 5, no. 3 (September 18, 2019): 211. http://dx.doi.org/10.22146/jcef.45364.
Повний текст джерелаWibowo, Untung Lestari Nur Wibowo, Quirina Ariantji Patrisia Mintje, Sabam Dany Sulung, and Ikhwanul Qiram. "Analysis of Passenger Satisfaction on Green Airport Blimbingsari International Service." Ilomata International Journal of Management 3, no. 4 (November 28, 2022): 548–57. http://dx.doi.org/10.52728/ijjm.v3i4.609.
Повний текст джерелаLi, Jing. "Research on Quality Management of Airport Service Product." BCP Business & Management 24 (August 10, 2022): 248–53. http://dx.doi.org/10.54691/bcpbm.v24i.1494.
Повний текст джерелаBae, Wonmi, and Junwook Chi. "Content Analysis of Passengers’ Perceptions of Airport Service Quality: The Case of Honolulu International Airport." Journal of Risk and Financial Management 15, no. 1 (December 30, 2021): 5. http://dx.doi.org/10.3390/jrfm15010005.
Повний текст джерелаMunoz, Claudia, Henry Laniado, and Jorge Córdoba. "Modeling Air Travelers' Experience Based on Service Quality Stages Related to Airline and Airports." Modern Applied Science 13, no. 11 (October 12, 2019): 37. http://dx.doi.org/10.5539/mas.v13n11p37.
Повний текст джерелаPholsook, Thitinan, Warit Wipulanusat, Poomporn Thamsatitdej, Sarawut Ramjan, Jirapon Sunkpho, and Vatanavongs Ratanavaraha. "A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality." Sustainability 15, no. 11 (May 31, 2023): 8885. http://dx.doi.org/10.3390/su15118885.
Повний текст джерелаJiang, Yu, Linyan Zeng, and Yuxiao Luo. "Multiobjective Gate Assignment Based on Passenger Walking Distance and Fairness." Mathematical Problems in Engineering 2013 (2013): 1–7. http://dx.doi.org/10.1155/2013/361031.
Повний текст джерелаSihombing, Tunggul, Elita Dewi, and Deddy Hutapea. "IMPLEMENTATION OF PUBLIC SERVICE POLICY TO IMPROVE THE SERVICE QUALITY OF SISINGAMANGARAJA XII INTERNATIONAL AIRPORT." Social Perspective Journal 1, no. 2 (January 17, 2022): 145–63. http://dx.doi.org/10.53947/tspj.v1i2.71.
Повний текст джерелаNoviyanti, Noviyanti. "Kajian Evaluasi Kinerja Pelayanan Transportasi Antar Moda Di Pulau Batam." Warta Penelitian Perhubungan 22, no. 2 (February 28, 2010): 189–213. http://dx.doi.org/10.25104/warlit.v22i2.1044.
Повний текст джерелаKurniawan, Ridha. "PASSENGER’S PERSPECTIVE TOWARD AIRPORT SERVICE QUALITY (ASQ) (CASE STUDY AT SOEKARNO-HATTA INTERNATIONAL AIRPORT)." Journal of the Civil Engineering Forum 3, no. 1 (August 29, 2017): 291. http://dx.doi.org/10.22146/jcef.26547.
Повний текст джерелаBakır, Mahmut, Şahap Akan, Emircan Özdemir, Phi-Hung Nguyen, Jung-Fa Tsai, and Hong-Anh Pham. "How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews." Sustainability 14, no. 4 (February 14, 2022): 2151. http://dx.doi.org/10.3390/su14042151.
Повний текст джерелаNik Hussin, Nik Syuhailah, Nurul Hasliza Mohd Razmin, and Zuraimi Abdul Aziz. "Analysis of Service Rendered by the Malaysian Airport." Journal of Entrepreneurship and Business 5, no. 1 (January 19, 2021): 1–11. http://dx.doi.org/10.17687/jeb.v5i1.64.
Повний текст джерелаTamara, Dewi, Asnan Furinto, Faik Fahmi, Heny Poerwanti, and Ratih Safitri. "AIRPORT CONGESTION AND CUSTOMER SATISFACTION AT SMALL AIRPORTS IN INDONESIA." EPH - International Journal of Business & Management Science 3, no. 4 (December 27, 2017): 25–47. http://dx.doi.org/10.53555/eijbms.v3i4.58.
Повний текст джерелаNugroho, Adi. "Airport Service Quality and Word of Mouth." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 9, no. 2 (March 23, 2023): 121. http://dx.doi.org/10.54324/j.mtl.v9i2.592.
Повний текст джерелаSzymczak, Robert. "Review of research methods for evaluating passenger level of service at airports." WUT Journal of Transportation Engineering 129 (June 1, 2020): 81–99. http://dx.doi.org/10.5604/01.3001.0014.4247.
Повний текст джерелаKumar, Dr Manoj, and Krishan Kant Meena. "A Study on Air Traveller’s Satisfaction of Service Quality for Jaipur International Airport (JIA)." Indian Journal of Management and Language 2, no. 2 (October 30, 2022): 25–32. http://dx.doi.org/10.54105/ijml.b2050.102222.
Повний текст джерелаAdeniran, James A., and Binuyo A. Adekunle. "Is Service Quality a Correlate of Customer Satisfaction? Evidence from Nigerian Airports." International Journal of Marketing Studies 8, no. 6 (November 28, 2016): 128. http://dx.doi.org/10.5539/ijms.v8n6p128.
Повний текст джерелаAndri, Andri, Roswan Kasim, and Endang Wahyuni. "JASA PELAYANAN BANDARA HALIM PERDANA KUSUMA DAN BANDARA HUSEIN SASTRANEGARA." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 3, no. 1 (July 25, 2017): 111. http://dx.doi.org/10.25292/j.mtl.v3i1.143.
Повний текст джерелаAndri, Andri, Roswan Kasim, and Endang Wahyuni. "PELAYANAN BANDAR UDARA HALIM PERDANA KUSUMA DAN BANDAR UDARA HUSEIN SASTRANEGARA." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 3, no. 1 (March 7, 2016): 111. http://dx.doi.org/10.54324/j.mtl.v3i1.143.
Повний текст джерелаReynold, Binsar, Alit Sodikin, Sandriana Marina, Salahudin Rafi, Erni Pratiwi Perwitasari, and Yosi Pahala. "Kolaborasi Interfungsional dan Kualitas Pelayanan Pusat Kontrol Operasi di Bandara I Gusti Ngurah Rai." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 10, no. 2 (August 6, 2023): 125. http://dx.doi.org/10.54324/j.mtl.v10i2.1105.
Повний текст джерелаJeeradist, Thongchai. "SERVQUAL and Kano’s model integrated to develop a conceptual model of airport terminal service implementation." E3S Web of Conferences 258 (2021): 02010. http://dx.doi.org/10.1051/e3sconf/202125802010.
Повний текст джерелаBoonchunone, Surasidh, Mariam Nami, Saowaluck Tus-u-bul, Jaruzgorn Pongthavornvich, and Opal Suwunnamek. "IMPACT OF AIRPORT SERVICE QUALITY, IMAGE, AND PERCEIVED VALUE ON LOYALTY OF PASSENGERS IN SUVARNABHUMI AIRPORT SERVICE OF THAILAND." Acta logistica 8, no. 3 (September 30, 2021): 237–57. http://dx.doi.org/10.22306/al.v8i3.226.
Повний текст джерелаAwad, Mahmoud, Ayman Alzaatreh, Alia AlMutawa, Hind Al Ghumlasi, and Mariam Almarzooqi. "Travelers’ perception of service quality at Dubai International Airport." International Journal of Quality & Reliability Management 37, no. 9/10 (November 13, 2019): 1259–73. http://dx.doi.org/10.1108/ijqrm-06-2019-0211.
Повний текст джерелаValko, Alla, Olena Soloviova, Ganna Volkovska, and Iryna Herasymenko. "Constructing a system of integrated management of aviation safety as a key element of airport service quality." Eastern-European Journal of Enterprise Technologies 4, no. 3(112) (August 31, 2021): 13–26. http://dx.doi.org/10.15587/1729-4061.2021.239168.
Повний текст джерелаMagniszewski, Marek. "Economic analysis of passenger transport at polish airports before and during the Covid-19 pandemic." VUZF Review 7, no. 2 (June 28, 2022): 116–26. http://dx.doi.org/10.38188/2534-9228.22.2.12.
Повний текст джерелаArmenti, Alessandra, Andrea Bobbio, and Paolo Cottone. "The PASQQ." Aviation Psychology and Applied Human Factors 8, no. 2 (September 2018): 112–23. http://dx.doi.org/10.1027/2192-0923/a000145.
Повний текст джерелаJeeradist, Thongchai. "Using Airport Collaborative Decision Making (A-CDM) Network to Improved Aviation Industry Service Quality." International Journal of Computer Science and Information Technology 15, no. 1 (February 27, 2023): 69–81. http://dx.doi.org/10.5121/ijcsit.2023.15105.
Повний текст джерелаGhani, Nur Izzati Ab, Muhamad Nasyat Muhamad Nasir, Asyraf Afthanorhan, Mahadzirah Mohamad, Aikal Liyani Mohd Rasdi, Nur Farihin Abd Hadi Khan, and Pg Mohd Auza'e Pg Arshad. "Examining Service Quality at the Destination Level: The Case of Malaysia." Journal of Tourism Management Research 10, no. 1 (December 12, 2022): 1–14. http://dx.doi.org/10.18488/31.v10i1.3230.
Повний текст джерелаFodness, Dale, and Brian Murray. "Passengers' expectations of airport service quality." Journal of Services Marketing 21, no. 7 (October 16, 2007): 492–506. http://dx.doi.org/10.1108/08876040710824852.
Повний текст джерелаPabedinskaitė, Arnoldina, and Viktorija Akstinaitė. "Evaluation of the Airport Service Quality." Procedia - Social and Behavioral Sciences 110 (January 2014): 398–409. http://dx.doi.org/10.1016/j.sbspro.2013.12.884.
Повний текст джерелаRamadhani, Ayumi Safara, and Esti Nur Wakhidah. "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN CUSTOMER DI CHECK IN COUNTER BANDARA TEBELIAN SINTANG." Growth 20, no. 2 (November 30, 2022): 289. http://dx.doi.org/10.36841/growth-journal.v20i2.1979.
Повний текст джерелаKhuzaifah, Hilda, Ignatia Martha Hendrati, and Sugeng Purwanto. "The Effect Of Service Quality And Price Perception On Repurchase Intention Through Customer Satisfaction Citilink Juanda Airport Surabaya." Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo 16, no. 1 (March 30, 2023): 49–63. http://dx.doi.org/10.21107/pamator.v16i1.19061.
Повний текст джерелаRamadhanty, Amanda Hanna, I. Wayan Suardana, and NMS Sofia Wijaya. "ANALISIS KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN PROTOKOL KESEHATAN DALAM PENERBANGAN RUTE DOMESTIK." Jurnal IPTA 10, no. 1 (July 28, 2022): 11. http://dx.doi.org/10.24843/ipta.2022.v10.i01.p02.
Повний текст джерелаMa, Guofeng, and Junyi Ma. "The Impact of Airport Facility Service Quality on Brand Experience and Passenger Satisfaction: Considering the Mediating Role of Brand Engagement." Future Transportation 2, no. 2 (June 1, 2022): 501–21. http://dx.doi.org/10.3390/futuretransp2020028.
Повний текст джерелаJiang, Hongwei, and Tianhui Liang. "Investigate Airport Service Quality- A Case Study of Airports in Shanghai." International Journal of Business, Economics and Management 6, no. 2 (2019): 61–75. http://dx.doi.org/10.18488/journal.62.2019.62.61.75.
Повний текст джерелаMustaman, Sutrisno, Fahira F, and Nirmalawati. "ANALYSIS OF FACTORS THAT AFFECT TO INFRASTRUCTURE IMPROVEMENT OF SYUKURAN AMINUDDIN AMIR AIRPORT IN BANGGAI DISTRICT." PADURAKSA: Jurnal Teknik Sipil Universitas Warmadewa 9, no. 2 (October 24, 2020): 161–71. http://dx.doi.org/10.22225/pd.9.2.1856.161-171.
Повний текст джерелаEshtaiwi, Mohamed Ibrahim, Ibrahim A. Badi, Ali M. Abdulshahed, and Turan Erman Erkan. "Assessment of airport performance using the grey theory method." Grey Systems: Theory and Application 7, no. 3 (November 6, 2017): 426–36. http://dx.doi.org/10.1108/gs-07-2017-0023.
Повний текст джерелаWei, Wei, and Wang Cheng. "Design of Air Passenger Travel Choice Intention Prediction System Based on Deep Learning." Scientific Programming 2022 (March 11, 2022): 1–8. http://dx.doi.org/10.1155/2022/7340552.
Повний текст джерелаPöch, Niklas, Inka Nozinski, Justine Broihan, and Stefan Helber. "Numerical Study on Planning Inductive Charging Infrastructures for Electric Service Vehicles on Airport Aprons." Energies 15, no. 18 (September 6, 2022): 6510. http://dx.doi.org/10.3390/en15186510.
Повний текст джерелаWadu, Amy, and Achmad Wicaksono. "THE PRIORITY FOR IMPROVEMENT VEHICLE PARKING SERVICE AT EL TARI KUPANG AIRPORT USING QUALITY FUNCTION DEPLOYMENT (QFD)." Journal Innovation of Civil Engineering (JICE) 1, no. 2 (May 6, 2021): 60. http://dx.doi.org/10.33474/jice.v1i2.11010.
Повний текст джерелаPrentice, Catherine, and Mariam Kadan. "The role of airport service quality in airport and destination choice." Journal of Retailing and Consumer Services 47 (March 2019): 40–48. http://dx.doi.org/10.1016/j.jretconser.2018.10.006.
Повний текст джерелаBakır, Mahmut, Emircan Özdemir, Şahap Akan, and Özlem Atalık. "A bibliometric analysis of airport service quality." Journal of Air Transport Management 104 (September 2022): 102273. http://dx.doi.org/10.1016/j.jairtraman.2022.102273.
Повний текст джерелаNoh, Chung-Nam, and Kang-Sik Kim. "Service Quality Analysis of Airport Security Screening." Ordo Economics Journal 23, no. 3 (September 30, 2020): 63–78. http://dx.doi.org/10.20436/oej.23.3.063.
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