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Статті в журналах з теми "Airport service quality"
Bulut, Cagri, and Sefer Aydogan. "AIRPORT SERVICE QUALITY: A RECONCEPTUALIZATION AND A PRACTICAL APPLICATION ON THE NON-AERONAUTICAL SERVICES." Aviation 24, no. 4 (December 21, 2020): 182–96. http://dx.doi.org/10.3846/aviation.2020.13290.
Повний текст джерелаJames Ugo, Ejem Ejem A, Nwokedi Theophilus Chinonyerem, Okoroji L I, Mabachu, and Justice Chigozie. "Major component determinants of international airport service quality in nigeria." Journal of Management and Science 12, no. 4 (December 31, 2022): 104–15. http://dx.doi.org/10.26524/jms.12.71.
Повний текст джерелаDimitriou, Dimitrios, Maria Sartzetaki, and Iliana Kalenteridou. "Dual-Level Evaluation Framework for Airport User Satisfaction." International Journal of Operations Research and Information Systems 12, no. 1 (January 2021): 17–30. http://dx.doi.org/10.4018/ijoris.2021010102.
Повний текст джерелаAlbeshr, Hasan, and Syed Zamberi Ahmad. "Service innovation by Dubai International Airport: the battle to remain competitive." Emerald Emerging Markets Case Studies 5, no. 1 (March 3, 2015): 1–18. http://dx.doi.org/10.1108/eemcs-06-2013-0111.
Повний текст джерелаFantoni, Anna, Douglas M. Mansel, and Peter B. Mandle. "Premium Public Parking Services: A Way to Improve Parking Operations at Airports." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (January 2000): 105–11. http://dx.doi.org/10.3141/1703-14.
Повний текст джерелаSmirnov, Anton, Evgeniy Smolokurov, Vladimir Tarikov, and Sergei Krovsh. "Correlation between the quality of service and economic performance of airports illustrated by Pulkovo airport and Denver international airport." E3S Web of Conferences 363 (2022): 01013. http://dx.doi.org/10.1051/e3sconf/202236301013.
Повний текст джерелаSeda Otieno, Protus, and Krishna Govender. "Managing airport service quality – the impact of self-service technologies." Investment Management and Financial Innovations 13, no. 3 (October 10, 2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.
Повний текст джерелаGani, Mikael Gabra, Dewanti Dewanti, Muhammad Zudhy Irawan, and Faza Fawzan Bastarianto. "Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model." Journal of the Civil Engineering Forum 5, no. 3 (September 18, 2019): 211. http://dx.doi.org/10.22146/jcef.45364.
Повний текст джерелаWibowo, Untung Lestari Nur Wibowo, Quirina Ariantji Patrisia Mintje, Sabam Dany Sulung, and Ikhwanul Qiram. "Analysis of Passenger Satisfaction on Green Airport Blimbingsari International Service." Ilomata International Journal of Management 3, no. 4 (November 28, 2022): 548–57. http://dx.doi.org/10.52728/ijjm.v3i4.609.
Повний текст джерелаLi, Jing. "Research on Quality Management of Airport Service Product." BCP Business & Management 24 (August 10, 2022): 248–53. http://dx.doi.org/10.54691/bcpbm.v24i.1494.
Повний текст джерелаДисертації з теми "Airport service quality"
Tam, Mei Ling. "Evaluating the demand and service quality of ground access modes and terminal facilities of Hong Kong International Airport." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3252560.
Повний текст джерелаFarmahini, Farahani Aliakbar, and Emil Törmä. "Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context." Thesis, Umeå University, Umeå School of Business, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-35043.
Повний текст джерелаThe ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. This thesis tested the model in a Swedish context with an empirical study among passengers at two Swedish airports; Arlanda and Umeå. With the help of literature, the empirical study, and reasoning, the original model has been modified by the authors of this thesis. There are minor modifications but the three main factors remain as they were in the original model, namely function, interaction, and diversion.
Heung, Che-shing Vincent. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B2108015X.
Повний текст джерелаLei, Ka Lin. "Frontline employees' perception of service quality climate : the case of an airport ground handling service company." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636742.
Повний текст джерелаHeung, Che-shing Vincent, and 香志成. "A study of visitors' evaluation of airport restaurant service quality in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31238580.
Повний текст джерелаWiredja, Dedy. "Assessment of airport service performance: A passenger-centred model." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/112171/1/Dedy_Wiredja_Thesis.pdf.
Повний текст джерелаAlmuharib, Tariq Mohammed. "Service quality improvement through lean management at King Khalid International Airport in Saudi Arabia." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3137.
Повний текст джерелаKaduoka, Carlos Yoshihiro. "The assessment of the relationship between information technology (IT) and airport performance." Thesis, Cranfield University, 2016. http://dspace.lib.cranfield.ac.uk/handle/1826/12382.
Повний текст джерелаHo, Estela Maria. "The roles and functions of information, communication and entertainment (ICE) in the service quality of an airport." Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1636648.
Повний текст джерелаBubalo, Branko [Verfasser]. "Airport Capacity and Performance in Europe - A study of transport economics, service quality and sustainability / Branko Bubalo." Hamburg : Universität Hamburg, 2021. http://d-nb.info/1226654940/34.
Повний текст джерелаКниги з теми "Airport service quality"
United States. General Accounting Office., ed. Airline deregulation: Changes in airfares and service at four South Carolina communities : statement by John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Committee on Commerce, Science, and Transportation, U.S. Senate. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.
Знайти повний текст джерелаUnited States. General Accounting Office., ed. Airline deregulation: Addressing the air service problems of some communities : statement of John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Aviation, Committee on Transportation and Infrastructure, House of Representatives. Washington, D.C: The Office, 1997.
Знайти повний текст джерелаUnited States. General Accounting Office., ed. Airline deregulation: Changes in airfares and service at Buffalo, New York : statement of John H. Anderson, Jr., Director, Transportation Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Aviation, Committee on Transportation and Infrastructure, House of Representative[s]. Washington, D.C: The Office, 1999.
Знайти повний текст джерелаauthor, Bothner Aaron, Spiro Max author, National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program, and United States. Federal Aviation Administration, eds. How airports measure customer service performance. Washington, D.C: Transportation Research Board, 2013.
Знайти повний текст джерелаAir transport system analysis and modelling: Capacity, quality of services and economics. [New York?]: Gordon and Breach Science Publishers, 2000.
Знайти повний текст джерелаOffice, General Accounting. Aviation safety: Changes needed in FAA's service difficulty reporting program : report to the Chairman, Subcommittee on Aviation, Committee on Commerce, Science, and Transportation, U.S. Senate. Washington, D.C: U.S. General Accounting Office, 1991.
Знайти повний текст джерелаKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Знайти повний текст джерелаDelivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2016.
Знайти повний текст джерелаKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Знайти повний текст джерелаKossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.
Знайти повний текст джерелаЧастини книг з теми "Airport service quality"
Graham, Anne. "Airport service quality and the passenger experience." In Managing Airports, 281–325. 6th ed. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003269359-6.
Повний текст джерелаPantouvakis, Angelos, Maria Karakasnaki, and Maria Francesca Renzi. "Exploring Resident Versus Visiting Nationalities’ Perceptions on Airport Service Quality." In Rediscovering the Essentiality of Marketing, 949–53. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-29877-1_189.
Повний текст джерелаWang, Liying, Hongtao Li, Xingming Lu, Chenxi Zheng, and Licheng Xu. "Improving Service Quality Measurement with Servqual: Evidence from Airport Industry." In Innovative Computing Vol 1 - Emerging Topics in Artificial Intelligence, 792–99. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-99-2092-1_99.
Повний текст джерелаda Rocha, Phelipe Medeiros, and Helder Gomes Costa. "Multicriteria Model for Sorting the Quality of Services Provided by Airports." In Advances in Intelligent Systems and Computing, 515–24. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-73603-3_48.
Повний текст джерелаZhou, Jianan, Wanfeng Liu, and Jianwei Wu. "Strategies for High Quality Development of Smart Inland Shipping in Zhejiang Province Based on “Four-Port Linkage”." In Lecture Notes in Civil Engineering, 1409–18. Singapore: Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-6138-0_125.
Повний текст джерела"Airport operations and service quality." In Managing Airports, 116–57. Routledge, 2008. http://dx.doi.org/10.4324/9780080942667-12.
Повний текст джерелаGraham, Anne. "Airport Operations and Service Quality." In Managing Airports, 96–137. Elsevier, 2008. http://dx.doi.org/10.1016/b978-0-7506-8613-6.00004-9.
Повний текст джерелаBakır, Mahmut. "Re-Evaluating the Service Quality of Airports After the COVID-19 Pandemic." In Cases on Traveler Preferences, Attitudes, and Behaviors, 211–39. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-6919-4.ch011.
Повний текст джерелаTenge, Marion. "Relationship Marketing on Public Social Software Platforms in the Airport Industry." In Advances in Marketing, Customer Relationship Management, and E-Services, 237–57. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-6547-7.ch011.
Повний текст джерелаTenge, Marion. "Social Software Platforms as Motor of Relationship Marketing in Services." In Customer-Centric Marketing Strategies, 280–96. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2524-2.ch014.
Повний текст джерелаТези доповідей конференцій з теми "Airport service quality"
Proft, Branislav, and Benedikt Badánik. "Quality of service at airports." In Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.34.
Повний текст джерелаM Alaydaa, Mohammed Saad, Jun Li, and Karl Jinkins. "Aspect-Based Sentimental Analysis for Travellers’ Reviews." In 12th International Conference on Digital Image Processing and Vision. Academy & Industry Research Collaboration, 2023. http://dx.doi.org/10.5121/csit.2023.131338.
Повний текст джерелаPabedinskait�, Arnoldina, and Viktorija Akstinait�. "Assessment Of The Airport Service Quality." In The 8th International Scientific Conference "Business and Management 2014". Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2014. http://dx.doi.org/10.3846/bm.2014.080.
Повний текст джерелаHomaid, Mohammed Salih, and Irene Moulitsas. "Measuring Airport Service Quality Using Machine Learning Algorithms." In ICAAI 2022: 2022 The 6th International Conference on Advances in Artificial Intelligence. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3571560.3571562.
Повний текст джерелаArdiansyah, Fadjri Noor, Yeni Yuniawati, and Oce Ridwanudin. "The Influence of Airport Service Quality toward Passenger Satisfaction." In Proceedings of the 3rd International Seminar on Tourism (ISOT 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/isot-18.2019.82.
Повний текст джерелаJing, Wan. "Research on Airport Passenger Service Quality Evaluation System Based on Four Characteristics Airport Development Concept." In 2021 5th Annual International Conference on Data Science and Business Analytics (ICDSBA). IEEE, 2021. http://dx.doi.org/10.1109/icdsba53075.2021.00048.
Повний текст джерелаSinggih, Moses Laksono, Made Adhipartha Agung Asmara, and Inaki Maulida Hakim. "Service Quality Improvement at International Airport In Indonesia Using Service Quality And Theory Of Inventive Problem Solving (TRIZ)." In ICONETSI '22: International Conference on Engineering and Information Technology for Sustainable Industry. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3557738.3557840.
Повний текст джерелаHerrera Martín, Juan José, and Iván Castilla Rodríguez. "A conceptual model for assessing the impact of Internet-of-Things technologies for people with reduced mobility in airports." In The 21st International Conference on Harbor, Maritime and Multimodal Logistic Modeling & Simulation. CAL-TEK srl, 2019. http://dx.doi.org/10.46354/i3m.2019.hms.006.
Повний текст джерелаRuhiyat, Cecep, Sandriana Marina, Hanifah Hanifah, and Olfebri Olfebri. "INFLUENCE OF SERVICE QUALITY ON PASSENGER SATISFACTION AT HALIM PERDANAKUSUMA AIRPORT, JAKARTA, INDONESIA." In Global Research on Sustainable Transport (GROST 2017). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/grost-17.2018.31.
Повний текст джерелаTuati, Anie, Deasi Daud, and Amy Wadu. "Fulfilment Quality of Service at El Tari Airport Kupang for Increasing Satisfaction Passenger." In International Conference on Applied Science and Technology on Engineering Science. SCITEPRESS - Science and Technology Publications, 2021. http://dx.doi.org/10.5220/0010965000003260.
Повний текст джерела