Дисертації з теми "Administrative agencies Australia Management"
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Di, Francesco Michael Francis, and not available. "Program Evaluation and Policy Management in Australian Central Agencies." The Australian National University. Public Policy Program, 1997. http://thesis.anu.edu.au./public/adt-ANU20010726.162328.
Повний текст джерелаEccleston, Anthony L., and n/a. "Coordinating information provision in government agencies using an integrated information management strategy." University of Canberra. Information, Language & Culture Studies, 1996. http://erl.canberra.edu.au./public/adt-AUC20060404.123006.
Повний текст джерелаChong, Kar M. "Resource allocation and efficiency in public sector audits." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1541.
Повний текст джерелаRamage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments." full-text, 2009. http://eprints.vu.edu.au/1992/1/Paul_Ramage_PhD_3521847_2009.pdf.
Повний текст джерелаRamage, Paul. "Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments." Thesis, full-text, 2009. https://vuir.vu.edu.au/1992/.
Повний текст джерелаSwaminathan, Raji. "Contingency planning models for government agencies /." Electronic version, 1996. http://adt.lib.uts.edu.au/public/adt-NTSM20030707.112749/index.html.
Повний текст джерелаScott, Gerald R. "Bureaucracies, communities and networks : interagency cooperation for Homeland Security In Monterey County." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FScott.pdf.
Повний текст джерелаThesis advisor(s): Jeffrey W. Knopf, Peter R. Lavoy. Includes bibliographical references (p. 85-89). Also available online.
Howard, Melissa M. "Organization and reorganization as manifestation of public policy: national security emergency management." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39684.
Повний текст джерелаPh. D.
Mannie, Avain. "Critical factors for enabling knowledge sharing between government agencies within South Africa." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019699.
Повний текст джерелаMabomba, Annie Chisomo. "Examining Malawi's administrative reform and its impact on service delivery." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/d1001249.
Повний текст джерелаLing, Kam-hoi George, and 凌錦開. "How a government organisation responds to the influence of environmental factors." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B31251316.
Повний текст джерелаWood, Robert S. "At the regulatory front lines : building inspectors and new public management /." Thesis, Connect to this title online; UW restricted, 2003. http://hdl.handle.net/1773/10791.
Повний текст джерелаThomas, Patricia Koh Chang Eun. "Information systems success and technology acceptance within a government organization." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9023.
Повний текст джерелаBarth, Thomas J. "Administrative statesmanship in a government of shared powers." Diss., This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-08032007-102235/.
Повний текст джерелаAustin, Lynn. "Why civil servants participate in policy formulation : a case study at the Centers for Disease Control and Prevention." Diss., Georgia Institute of Technology, 2000. http://hdl.handle.net/1853/30349.
Повний текст джерелаHeckman, Alexander C. "Desperately Seeking Management In State Environmental And Transportation Performance: Testing One Measure Of Management Quality, Two Models Of Government Performance, And Three Ways To Make Management Research Relevant." Columbus, Ohio : Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1221750222.
Повний текст джерелаTownsend, Jacqueline Michelle. "Managerial reforms within the United States government." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2881.
Повний текст джерелаChat, Yiu-tong Vincent, and 翟耀棠. "Quality services in the Inland Revenue Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B3126864X.
Повний текст джерелаChat, Yiu-tong Vincent. "Quality services in the Inland Revenue Department /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872379.
Повний текст джерелаKhama, Bollen Simataa. "An evaluation of the recruitment and selection of educators: the case of Zambezi Region Education Directorate, Namibia." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/17967.
Повний текст джерелаVsindilok, Natacha. "A comparison of the case flow management and case tracking systems of the Central Adminstrative Court of Thailand with those of the Federal Court of Australia, with reference to practice in the USA." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060509.100729/index.html.
Повний текст джерелаLui, Percy Luen-Tim. "Bureaucracy at the state level : the quest for responsibility /." Thesis, This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-06102009-063147/.
Повний текст джерелаStokes, Robyn L., and n/a. "Inter-Organisational Relationships for Events Tourism Strategy Making in Australian States and Territories." Griffith University. School of Tourism and Hotel Management, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040218.160232.
Повний текст джерелаMok, In Fan. "An exploratory study on ISO 9001 certification in the Macau SAR Government : a case study of University of Macau." Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2555225.
Повний текст джерелаZweni, Abongile Goodman. "Factors affecting management of budgets at a department in the Western Cape government, South Africa." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2682.
Повний текст джерелаBudgets are inevitable strategic tools used in the planning of the effective delivery by any organisation. In a sense budgets become the financial interpretation of work, services or products to be produced or services to be delivered by the organisation. In the same vein, government departments have plans and programmes to be implemented, and these programmes are quantified in the form of budgets. The budgeting processes are determined by the strategic imperatives and the type of leadership in an organisation, thereby differing from organisation to organisation. The traditional approach in government budgeting is that the activities to be undertaken start as political decisions which will be cascaded down to the different departments. Though the different department units construct their own budgets, the ultimate budget comes top down more than it comes top up. This research aims to identify the extent of the involvement of budget managers in the budget development process and the possible limiting factors if any. The study goes further to try to understand why there is always a seeming perpetual difference between budgets and deliveries at the end of every year. This empirical research focussed on the ‘budget practitioners’ in the particular department under study with emphasis on how they operate. Questionnaires were used to collect data which was analysed using Excel Spreadsheet and the findings were interpreted. The findings imply a need for extensive training as well as empowerment of the budget practitioners to be able to create congruence between budgets, budgeting processes, project implementation and envisage delivery to the citizens.
Oliver, Patrick Andrew. "An analysis of the Staff Performance Management System at the Gene Louw Traffic College /." Thesis, Link to the online version, 2008. http://etd.sun.ac.za/jspui/handle/10019/886.
Повний текст джерелаThomas, Patricia. "Information systems success and technology acceptance within a government organization." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9023/.
Повний текст джерелаMolapo, Pogiso. "Assessment of the perception of employees on the effective administration of performance management in the Department of Water Affairs and Forestry (DWAF) head office." Thesis, Link to the online version, 2007. https://etd.sun.ac.za/jspui/handle/10019/402.
Повний текст джерелаTshirado, Nkhumbudzeni Maskew. "Information orientation of a public organisation : a qualitative case study of the information orientation in the Department of International Relations and Cooperation." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80348.
Повний текст джерелаENGLISH ABSTRACT: In the New Information Economy, government institutions must reorganise themselves to leverage their resources for sustainable growth and to compete in the global market place. According to some authors, successful organisations tend to be those that rely on their ability to innovate, use information constructively and leverage employee competencies to create sustainable growth rather than focusing on buildings and machines. In this research, the effective use of an Information Orientation Strategy for the improvement of service delivery in the South African government departments and in the Department of International Relations and Cooperation in particular, will be investigated. Some private organisations and a few public organisations have learned to use information effectively to achieve higher business performance. However, a sizeable number of public organisations are still operating within the paradigm of the old economy. The latter organisations, through their leadership, must learn to ensure that information is used to compete effectively throughout the organisation. They must start to collect information about the activities of their: competitors, clients and alliance partners in order to improve services, grow partnerships, and to respond to clients and customers in a more intelligent and speedier manner. The change in the effective use of information in an organisation starts at the top - that is, with the mindset and attitude of senior management. They need to start viewing information as a valuable resource which through interaction with information capabilities, form an information orientation (IO), which can predict and improve business performance. In order to attain a mature IO, an organisation must concurrently improve all the dimensions of the IO paradigm, namely: information management practices, information technology practices and information behaviours and values. The drive to a mature IO must be people-centred, to ensure that such people are predisposed to a culture of proactive use of information and sharing. This requires leadership to: develop corporate information values and behavioural norms; demonstrate such information behaviours in conducting their duties; provide competency training for improving skills and knowledge and link the two to performance management; introduce incentives and monetary and non-monetary rewards to reinforce the new values. This, in turn, will pave the way for the implementation of good information management practices and the use of information technology to support new initiatives. An organisation, by following this path, will be able to attain a higher IO and from this, an improved level of business performance such as: a superior organisational image and reputation, better service innovation, superior financial performance and greater business/service growth. The transition to the IO paradigm must commence with leadership providing an overarching information strategy to map out how the organisation intends to create value from its information-based assets. In the process of developing an information strategy, senior management must, amongst other aspects, evaluate the organisation’s strategic and capability mix, review the relationships between the strategic priorities and information capabilities, and determine how they will replace some of the traditional/outdated organisation capabilities and to implement an informationcapabilities maximisation effect. Most importantly, it must set the agenda for action and ensure its implementation and renewal. Information, as an important resource for an organisation, requires a strategy of its own. It is no longer feasible in the New Information Economy to manage successfully without a fully integrated information strategy on how an organisation will generate value from its information assets.
AFRIKAANSE OPSOMMING: In die Nuwe Informasie Ekonomie word daar van organisasies verwag om hulself te herorganiseer om sodoende die hefboom effek van hul hulpbronne in die globale mark omgewing optimaal te benut vir ‘n kompeterende voordeel. Volgens sommige skrywers, word suksesvolle organisasies gekenmerk as diesulkes wat voortdurend staatmaak op hul vermoëns om te innoveer, om informasie konstruktief te gebruik en om hul werknemer bevoeghede te hefboom om volhoubare groei te bewerkstellig eerder as om staat te maak op geboue en masjinerie. Sommige private sektor organisasies en ‘n klein aantal publieke sektor organisasies het al geleer om beter besigheidsprestasie te bereik deur informasie effektief te gebruik. Daar is egter nog ‘n groot aantal publieke sektor organisasies wat nog steeds hul besigheid bedryf binne die paradigma van die ou ekonomie. Laasgenoemde organisasies moet deur beter leierskap leer om informasie regdeur die organisasie vlakke te gebruik om effektief te kan meeding. Hulle moet begin deur informasie te versamel oor die aktiwiteite van hulle konkurente, kliënte en alliansie vennote om sodoende beter dienslewering te verseker en om vennootskappe met kliente te groei vir die ontwikkeling van slimmer en vinniger metodes. Die verandering na ‘n fokus op die effektiewe gebruik van informasie in ‘n organisasie begin bo, m.a.w. die houding en ingesteldheid van senior bestuur t.o.v. informasie gebruik. Dit is nodig dat hierdie sektor, toenemend informasie as ‘n waardevolle hulpbron, waardeur interaksie met informasie vermoëns, ‘n informasie oriëntasie (IO), wat prestasie kan voorspel en verbeter, gevestig kan word. Vir ‘n organisasie om ‘n volwasse IO te bereik, moet so ‘n organisasie gelykmatig aan al die dimensies van die IO paradigma, naamlik, goeie informasie bestuurs praktyk, goeie informasie tegnologie praktyk en goeie gedrag en waardes t.o.v. informasie, voldoen. Die strewe na IO volwassenheid moet egter mens-gesentreerd wees, om te verseker dat werknemers van ‘n organisasie voortdurend bedag sal wees op ‘n pro-aktiewe kultuur t.o.v. die gebruik en verdeling van informasie. Om dit te kan vermag sal leierskap benodig word wat, ko-operatiewe informasie waardes en gedrag in die uitvoering van pligte beklemtoon; wat bevoegdheidsopleiding vir die verbetering van bedrewenheid en kennis sal voorsien; wat koppeling met prestasie van voorafgaande sal instel en wat insentiewe en vergoeding, beide finansieel en nie-finansieel, vir die uitleef van die nuwe waardes sal aanbied. Op sy beurt sal dit die weg baan vir die implementering van goeie informasie bestuurspraktyk en die gebruik van goeie informasie tegnologie om steun te gee aan die nuwe inisiatiewe, bewerkstellig.‘n Organisasie wat hierdie strategie volg om ‘n beter IO en ‘n beter besigheidsprestasie te behaal sal dan daadwerklik ook ‘n superieure organisasie beeld en reputasie, beter dienslewerings innovasie en beter besigheidsgroei demonstreer. Die oorgang na die IO paradigma moet by leierskap begin; leierskap wat ‘n oorhoofse informasie strategie, wat aandui hoe die organisasie van plan is om hierdie waarde uit sy informasie-gebaseerde bates te kan skep, daar sal stel. Gedurende die informasie strategie ontwikkelings proses moet senior bestuur onder andere die organisasie se strategiese vermoëns mengsel evalueer en die verwantskappe tussen die strategiese prioriteite en die informasie bevoegdheid evalueer en dan bepaal hoe hulle van die tradisionele/uitgediende vermoëns gaan vervang om ‘n informasie vermoënsmaksimaliserings effek te verkry. Baie belangrik is die daarstelling van ‘n agenda vir aksie en om die implementering vir hernuwing daarvan te verseker. Kortliks gestel, informasie as ‘n belangrike hulpbron en bate vir die organisasie verdien ‘n strategie van sy eie. Dit is nie meer moontlik om in die era van die Nuwe Ekonomie suksesvol te bestuur sonder om ‘n geïntegreerde strategie van hoe die organisasie waarde uit sy informasie bates wil genereer daar te stel nie. In hierdie navorsing word die effektiewe gebruik van ‘n informasie oriëntasie strategie vir die verbetering van dienslewering in die Suid Afrikaanse publieke sektor in die algemeen en in die Department of International Relations and Cooperation, meer spesifiek, ondersoek.
Maxegwana, Malusi. "“Improving the existing public sector strategic planning guidelines towards integrated provincial and local government strategic planning processes : lessons learned from Eastern Cape"." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20309.
Повний текст джерелаENGLISH ABSTRACT: The practice of public-sector strategic planning has gained dominance in public sector management in imitation of the concept of strategy in military science and later of the practice of strategic planning in the private sector. Its institutionalisation in the public sector should be welcomed as a positive development. The policy and regulatory framework instils a culture of cooperative governance through the promotion of effective intra- and inter-governmental relations that assume a developmental approach to planning. It is this culture that sets parameters within which the practice of strategic planning should be managed in the public sector. Strategy alignment is critical in achieving cooperative governance in strategic planning, as is shown in this study. The study sought to establish the extent to which the existing strategic planning guidelines could be manipulated to achieve alignment between the provincial and local spheres of government. A qualitative study was performed. It relied on both a non-empirical literature review and an empirical investigation to generate its data. Interviews were conducted with representatives of a sample of four Provincial Departments and seven different Municipalities drawn from the three categories of Local Government, namely metropolitan, local and district Municipalities. The Eastern Cape Provincial Government structure with its composite Municipalities constituted the case selected for this study. The study revealed that strategic planning in the province assumes different formats ranging from basic and medium-term to comprehensive and long-term, as well as sector- and project-specific strategic planning processes. The public sector strategic processes are politically influenced, taking their tone from political directives, but driven mainly by administrators. Whereas the active participation of politicians in shaping integrated development plans (IDPs) as the principal strategic plans for Municipalities is acknowledged, the concern that politicians at a provincial level are playing a limited role in shaping Provincial Departments’ strategic plans remains relevant. It is vital that the political governance centre in the province; namely the premier’s office, should take charge of coordinating strategic planning and should be responsible for the alignment efforts of the government structures in the province. Strategic planning plays a significant role in defining the organisational growth path of every public-sector organisation, as well as the management of public resources, financial and non-financial. This study advocates for learning as a central organisational value and recommends that the existing strategic-planning guidelines be improved to embody a cooperative governance approach.
AFRIKAANSE OPSOMMING: Die toonaangewende posisie wat strategiese beplanningspraktyk in die openbare sektor, binne die kader van bestuur in die openbare sektor, verwerf het, het beslag gekry weens die nabootsing van strategiese beplanningskonsepte eie aan die militêre wetenskapsmilieu. Dit is later versterk deur navolging van strategiese beplanningsmodelle uit die privaatsektor. Die institusionalisering van strategiese beplanning in die openbare sektor moet as ’n positiewe ontwikkeling verwelkom word. Beleidstelling en ’n reguleringsraamwerk vestig ’n sterk korporatiewe verantwoordelikheidsin. Dit word bewerkstellig deur die bevordering van effektiewe intra- en interregeringsvehoudinge, wat ’n ontwikkelingsbenadering tot beplanning veronderstel. Hierdie kultuur omskryf die raamwerk vir die toepassing van strategiese beplanning in die openbare sektor. Soos hierdie ondersoek aandui, is ’n voorvereiste vir deelnemende bestuur, wanneer daar strategies beplan word, koördinering van strategie. Die ondersoek het ten doel gehad om te bepaal tot watter mate bestaande strategiese beplanningsriglyne aangepas kon word om gerigdheid tussen provinsiale en plaaslike regeringsfere te bewerkstellig. ’n Kwalitatiewe ondersoek is gedoen, gebaseer op navorsingsdata verkry uit sowel ’n nie-empiriese literatuurstudie as ’n empiriese ondersoek. Onderhoude is gevoer met verteenwoordigers van ’n monster werknemers, saamgestel vanuit vier provinsiale departemente en sewe verskillende munisipaliteite. Die volle spektrum van plaaslike regeringsinstellings is gedek, naamlik metropolitaanse, plaaslike en distriksmunisipaliteite. Die provinsiale regeringstruktuur van die Oos-Kaap en sy saamgestelde munisipaliteitstrukture vorm die basis vir hierdie gevallestudie. Die ondersoek het aangedui dat strategiese beplanning in hierdie provinsie verskeie vorme aanneem; dit wissel in formaat van basies en mediumtermyn tot omvattend en langtermyn, asook sektorale en projekspesifieke strategiese beplanningsprosesse. Die strategiese proses van die openbare sektor word polities beïnvloed deur die politieke ondertoon teenwoordig in direktiewe, maar dit is hoofsaaklik administrateurs wat die agenda bepaal. Alhoewel die aktiewe betrokkenheid van politici in die daarstelling van geïntegreede ontwikkelingsplanne (GOP’s), die hoof strategiese planne vir munisipaliteite, erken word, is daar steeds rede tot kommer dat politici op provinsiale vlak slegs ’n beperkte rol vervul as dit kom by die skep van die provinsiale departemente se strategiese planne. Dit is van kritieke belang dat die kern van politieke bestuur, naamlik die kantoor van die premier, in beheer van die koördinering van strategiese beplanning moet wees en verantwoordelikheid sal aanvaar vir die koördineringspogings van regeringstrukture in die provinsie. Strategiese beplanning speel ’n betekenisvolle rol wanneer die organisatoriese ontwikkelingspad vir elke openbare sektor instelling uitgestippel word, asook by die bestuur van openbare bronne; sowel finansieel as nie-finansieel. Hierdie ondersoek maak voorspraak vir die beklemtoning van kennisontwikkeling as ’n sentrale organisatoriese noodsaak en beveel aan dat bestaande strategiese beplanningsriglyne sodanig aangepas word dat dit ’n koöperatiewe bestuursplan vir beter deelnemende bestuur beliggaam.
Dlalisa, Welcome Thamsanqa Mlungisi. "Strategies for enhancing good governance in South African local government." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1542.
Повний текст джерелаThe Republic of South Africa has drawn increasing attention from the international community for its new approaches towards solving a variety of problems and thus enhancing good governance in Africa in general. Such problems include, but are not limited to, poverty and systemic corruption. The constitutional and legislative frameworks that underpin governance in municipalities are identified and explained. These constitutional and legislative frameworks include the Constitution of the Republic of South Africa, 1996 (RSA, Act 108 of 1996) and the Local Government: Municipal Finance Management Act, 2003 (RSA, Act 56 of 2003). The manifestations and consequent dangers of poor governance as well as strategies to instil good governance in municipal functionaries are also identified. The manifestations of poor governance include poor financial management, ill-advised appointments and misguided patriotism in service delivery. The consequences of poor governance in local government include high incidents of violence, decline in municipal service payments and the consequent deterioration in service delivery. It is herein argued that municipal functionaries must be able to identify the manifestations of bad governance for them to serve as effective whistle-blowers. The role of the national integrity system as a strategy for combating the manifestations of bad governance is also identified. The national integrity system refers to the holistic approach (or various strategies) for instilling good governance amongst municipal functionaries. These include an anti-corruption strategy for local government (also known as “a local government integrity system”), constitutional strategies and exemplifying ethical behaviour by municipal functionaries. Constitutional strategies include the Auditor-General and the Public Protector. It is argued that preventing unethical conduct such as corruption assists in raising municipal revenues and thus towards improved service delivery. The study concludes by asserting that big, corrupt actors must be named and punished to convince an already cynical citizenry that the avowed anti-corruption drive is more than just lip service. It is, accordingly, important that one of the “first big fish” should preferably come from the governing party to ensure that the party is not accused of protecting its members against charges of corruption.
Cash, Leatricia Michelle. "The council-manager plan, or, Managing for results?: Profiles and management styles of eight city managers in San Bernardino County." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2736.
Повний текст джерелаMdlokovi, Lulama Reuben. "An evaluation of the process and impact of outsourcing information technology (IT) services by Eastern Cape Treasury Department (ECTD) to the State Information Technology Agency (SITA)." Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1160/.
Повний текст джерелаSubmitted in partial fulfilment of the requirements for the degree Master of Business Administration in the Rhodes Investec Business School (RIBS)
Bam, Gert J. W. "The implementation of the balanced scorecard as a performance management tool at the City of Cape Town." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/70665.
Повний текст джерелаENGLISH ABSTRACT: This is a report on the implementation of the Balanced Scorecard (BSC) in the City of Cape Town. Based on the experiences and perceptions of a sample of middle managers. the report highlights the various issues which impact on the BSC at local government level. The report focuses on the implementation of the BSC in one Directorate. namely the Community Services Directorate. Appropriate reccmmendations are made based on the findings of the research. The literature review places the BSC in the ccntext of the infonmation age. where companies were seeking a more holistic tool to plan, monitor and measure how strategy is implemented. The theoretical basis of the BSC is outlined. This contains a brief overview of how the public sector internationally adopted the BSC. The report proceeds by addressing the legislative framework within which municipalities operate in South Africa with regard to Performance Management. It is within this context that the City Of Cape Town adopted the BSC. The implementation of the BSC for the City of Cape Town is placed within the context of its Organisational Performance Management System. This literature review concludes by highlighting the challenges and critical success factors with the implementation of the BSC. The methodology used in the research was content analysis. The experience and perception of the research population. in relation to the implementation of the BSC in the City of Cape Town. was analysed. Data was collected through open ended, semi-structured interviews. The issues highlighted in the literature review were used as the basis for the interviews. Inferences were drawn from responses solicited in the interviews. The report found that there is a correlation between the issues highlighted in the literature and what emerged in the course of the research. The issues that impact on the implementation of the BSC revolve around process. structure and people. Accordingly the researcher makes appropriate recommendations to address these issues in the City of Cape Town. Finally, areas for future research are identified.
AFRIKAANSE OPSOMMING: Hierdie verslag handel oor die implementering van die Gebalanseerde Prestasie Skedule (GPS) vir die Stad Kaapstad. Die verslag beklemtoon verskeie aspekte wat 'n impak het op die GPS by plaaslike owerhede en is baseer op 'n steekproef oor die ondervindinge en persepsies van 'n bepaalde middelvlakbestuursgroep. Hierdie verslag fokus op die implementering van die GPS in een van die Direktorate, naamlik die Direktoraat: Gemeenskapsdienste. Toepaslike aanbevelings word gemaak opgrond van die navorsingsbevindinge. Die literatuur oorsig plaas die GPS in die konteks van die inligtingsera, waar maatskappye opsoek is na 'n holistiese benadering vir beplanning, monitering en om implementeringstrategiee te meet. Die teoretiese basis van die GPS word ook uiteengesit. Dit bevat 'n kort oorsig oor hoe die openbare sektor die GPS internationaal aanvaar het. Voorts handel die verslag oor die wetgewende raamwerk waarbinne munisipaliteite in Suid-Afrika moet beweeg rakende Prestasiebestuur. Dit is binne hierdie konteks wat die Stad Kaapstad die GPS aanvaar het. Die implementering van die GPS vir die Stad Kaapstad vind plaas binne die konteks van sy Organisatoriese Prestasiebestuurstelsel. Die literatuur oorsig eindig deur die uitdagings en kritiese sukses faktore met die implementering van die GPS te beklemtoon. Die metodologie wat tydens die navorsing gebruik was, is die inhoud-ontleding. Die ondervindinge en persepsies van die navorsings steekproefgroep, in venhouding tot die implementering van die GPS by die Stad Kaapstad, was ontleed. Inligting is bekom deur middel van oop vrae tydens semigestruktureerde onderhoude. Aspekte wat tydens die literatuur oorsig beklemtoon was, is gebruik as basis vir onderhoudvoering. Gevolgtrekkings is gemaak van respondente se kommentaar en antwoorde tydens onderhoudvoering. Die verslag dui aan dat daar 'n korrelasie bestaan tussen die aspekte wat beklemtoon word in die literatuur en wat tydens die navorsing aan die lig gebring is. Aspekte wat 'n impak het op die implementering van die GPS is prosesse, strukture en mense. Gevolglik maak die navorser toepaslike aanbevelings om hierdie aspekte binne die Stad Kaapstad aan te spreek. Laastens word sekere areas geidentifiseer vir toekomstige navorsing.
Phalama, Mmabore S. H. "Factors affecting implementation of enterprise applications integration (EAI) with special reference to corruption and fraud in DOD." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20253.
Повний текст джерелаENGLISH ABSTRACT: Corporate mergers and partnerships are common in today’s competitive environment and inevitably require organisations to integrate information and telecommunication systems when such unisons take place. One of the most important challenges in each enterprise, especially forced by global markets and the resulting competition, is the capability to efficiently interact, collaborate and exchange information with business partners and within an organisation. Many software systems within organisations are not integrated into a homogeneous structure and therefore the sharing and exchange of information, not being synchronised, leads to possible misappropriation of such information. These isolated systems in organisations, could consequently become possible platforms for corruption and fraud, leading to increase in computer crime. While key risk areas remain, new dangers are emerging. Government stakeholders require departments to be accountable and responsible, which underpins the sharing and exchanging of relevant information, which in turn necessitates the integration of inter- as well as intra-departmental systems. If corruption and fraud is committed in these departments the impact may be significant, including damage to their reputation and image and even detrimental to service delivery to communities. Government and law enforcement agencies all over the world are faced with challenges of combating corruption and fraud. Fighting corruption and fraud committed via computers necessitates the need to close the gaps created by computers which were designed without consideration for future integration. Hence organisations should seek a way to link systems that were developed in isolation in order to simplify and automate business processes to the greatest extent possible. The aim of this study is to discuss factors affecting the implementation of application systems in large organisations with special reference to the South African Department of Defence (SA DOD). Current systems will be studied and a possible approach on how the DOD Vehicle Management Systems could be integrated will be recommended. This study introduces and defines the problem, describes different research methodologies including the methodology that was used. The topics of corruption and fraud, electronic commerce and e-government will be explored through intensive research of the extant literature, drawing interpretations to be applied to the empirical data gathered on fraud and corruption in DOD and on their ITC systems. Finally the findings and recommendations of this research, based on the theoretical and empirical data, will be presented.
AFRIKAANSE OPSOMMING: Korporatiewe oornames en vennootskappe is algemeen in vandag se kompeterende omgewing. Dit is dus onvermydelik dat daar van ondernemings verwag word om informasie en telekommunikasie stelsels te integreer by die paasvind van sulke verbintenisse. Een van die mees belangrike uitdagings in elke onderneming, veral in die lig van globale markte met die gevolglike kompeterende uitdagings, is die vermoë vir effektiewe interaksie, samewerking en uitruil van inligting met besigheidsvennote en ook in die onderneming self. Talle sagteware stelsels in ondernemings is nie geïntegreer in ʼn homogene struktuur nie en gevolglik, omdat dit nie gesinkroniseer is nie, lei die deel en uitruil van informasie tot moontlike wederregtelike toe-eiening van sulke informasie. Sulke geïsoleerde stelsels in ondernemings kan dus die platvorms word van korrupsie en bedrog en lei tot ʼn verhoging van rekenaarmisdywe. Terwyl sleutel risiko areas steeds van toepassing is, is daar ook weer nuwe gevare wat te voorskyn kom. Die Staat se aandeelhouers vereis dat departemente aanspreeklik en verantwoordelik sal wees wat die belangrikheid van die deel en uitruil van inligting onderstreep en wat op sy beurt weer die integrasie van inter- asook intradepartementele stelsels noodsaak. As misdaad en korrupsie gepleeg word in hierdie departemente mag die impak betekenisvol wees. Dit sluit in skade aan hul reputasie en beeld en kan selfs dienslewering aan gemeenskappe belemmer. Om korrupsie en bedrog wat met rekenaars gepleeg word te beveg, is dit nodig om die gapings toe te maak wat deur ontwerpe geskep is sonder dat toekomstige integrasie inaggeneem is. Ondernenings moet dus ‘n manier soek om stelsels te koppel wat in isolasie ontwikkel was met die doel om besigheidsprosesse tot die grootste moontlike mate te vereenvoudig en te outomatiseer. Die doel van hierdie studie is om die faktore te ondersoek wat die implementering van stelsels beïnvloed in groot ondernemings met spesifieke verwysing na die Suid Afrikaanse Departement van Verdediging (SA DVV). Huidige sisteme sal bestudeer word en ʼn moontlike benadering sal aanbeveel word oor hoe die DVV se Voertuig Bestuurstelsels geintegreer kan word. In hierdie studie word die besiheids- asook die navorsings-probleem gedefineer. Die onderwerpe van korrupsie en bedrog, elektroniese handel en e-regering sal ondersoek word deur intensiewe navorsing van bestaande literatuur te doen. Dit word aangevul deur vertolkings van die hierdie toepaslike literatuur gepaard met empiriese data versameling oor bedrog en korrupsie in die DVV en die Departement se “ITK” stelsels. As finale stap sal die bevindings en aanbevelings van hierdie navorsing, gebasseer op teoretiese en impiriese data, aangebied word.
Jantjes, Anthea. "An analysis of organisational performance management in the City of Cape Town : from legislation to implementation." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/2485.
Повний текст джерелаResearch was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.
Ndengutse, Pie. "Contribution à une étude de l'institutionnalisation de la gouvernance des organisations: approche par une analyse de la perception du discours." Doctoral thesis, Universite Libre de Bruxelles, 2013. http://hdl.handle.net/2013/ULB-DIPOT:oai:dipot.ulb.ac.be:2013/209531.
Повний текст джерелаDans la première partie, le premier chapitre est consacré, après une introduction particulièrement réservée à la définition du concept d’institutionnalisation, à la description de ce que l’on entend par « organisation ». Le deuxième chapitre rassemble une bibliographie sur le concept de pouvoir ;tandis que le troisième interroge les finalités des organisations (et du pouvoir de celles-ci). Le quatrième chapitre, qui présente un statut particulier, explore la littérature sur le concept de gouvernance (des organisations). C’est au cours de ce chapitre que l’on analyse la relation qui existe entre les notions de pouvoir et de gouvernance. Le cinquième et dernier chapitre de cette première partie est consacré à la méthodologie. Il constitue un trait d’union entre la première partie dite théorique et la deuxième partie dite empirique, dans le sens où il mobilise et décrit les méthodes et techniques d’analyse empruntées lors des différentes études menées.
Cette deuxième partie se fonde sur une analyse de la perception du discours sur la gouvernance au travers d’une analyse de contenu de certains documents (textes) de référence en matière de gouvernance (dont le discours contribue à l’institutionnalisation de la gouvernance) et des analyses statistiques à l’aide d’un questionnaire. Quatre études sont principalement menées. La première consiste en une analyse de contenu des chartes de gouvernance des entreprises du Bel 20, l’objectif étant de voir comment se structure le discours porté par ces documents :les résultats montrent qu’il existe un lien d’ancrage entre le contenu du discours de ces chartes et celui du code belge de gouvernance auquel ces entreprises déclarent adhérer. Lors de la deuxième étude, des interviews sont menées pour comprendre comment se sont déroulées la rédaction et la publication de ces documents de référence. Dans le but de vérifier s’il existe (ou non) une institutionnalisation de la gouvernance (et du discours sur celle-ci), une autre analyse de contenu des chartes et codes belges de gouvernance est réalisée (troisième étude). Elle consiste en une analyse de traces, d’indices et d’indicateurs (de cette institutionnalisation) dans deux chartes (de l’entreprise Befimmo) et deux codes belges de gouvernance (ceux de 2004 et 2009). Les résultats montrent qu’il existe une tendance d’institutionnalisation de la gouvernance et du discours sur celle-ci au travers de l’évolution des facteurs psychologiques repérés dans ces documents. Parallèlement, cette étude révèle qu’il y a institutionnalisation de ce discours par la loi (notamment les lois récentes qui règlent certaines matières relevant de la gouvernance).
Pour clore cette recherche, une quatrième étude est réalisée sur la base d’un questionnaire (analyses statistiques). Elle vise à comprendre la structuration de la perception de ce discours sur la gouvernance au sein d’une catégorie d’acteurs, à savoir les étudiants de l’Université Libre de Bruxelles, futurs acteurs des organisations. Il s’agit d’une étude de cas :six cas en l’occurrence. L’objectif est de tenter de récolter des types de perceptions possibles et observer comment se structurent celles-ci. L’analyse des résultats montre in fine que le discours sur la gouvernance est davantage perçu (par une grande partie d’étudiants) comme un mode de gestion qui privilégie les mécanismes informels sous-tendant la négociation, la coopération, le dialogue… Par ailleurs, dans l’ensemble, les résultats de l’étude suggèrent l’existence d’une institutionnalisation de la gouvernance à travers le discours sur la gouvernance (lois, chartes, codes de gouvernance…) et la perception de celle-ci. Ce discours prône moins de mécanismes formels et plus de mécanismes informels ;d’où le pouvoir institutionnel sous-tendu par les premiers doit être redéfini ou réinventé. Cette institutionnalisation présente alors un impact sur le pouvoir (des organisations) ;d’où elle doit être mieux étudiée et mieux gérée afin de favoriser leur adaptation.
Summary :
As suggested by the title, this research contributes to a study of the institutionalization of the governance of organizations, institutions or enterprises. Two parts are developed :the first one explores the concepts, notions, theories and methods ;the second one concerns various studies through content analysis, factor analysis, typological analysis and classic binary analysis.
In the first part, the first chapter, after an introduction dedicated to the definition of the concept of institutionalization, is concerned with the description of what ‘organization’ meant. A second chapter contains literature about the concept of power, while the third one questions the goals or finalities of the organizations (and their power). The fourth chapter, which has a particular status, explores the literature covering the concept of governance (of organizations). We analyze in this chapter the relationship between the notions of power and governance. The fifth and last chapter of this first part is devoted to the methodology. It is a hyphen between the first part called theoretical and the second part called empirical, in the sense that it mobilizes and describes the methods and analytical techniques used in the various realized studies.
The second part is based on an analysis of the perception of discourse on governance through a content analysis of some reference’documents (texts) for governance (including the discourse that contributes to the institutionalization of governance) and a statistical analysis displaying a questionnaire. Four studies are carried out. The first one consists in a content analysis of corporate charters of the enterprises of Bel 20. The aim is to see how is structured the discourse supported by these documents. The results show an ‘anchorage’ link between the content discourse of these charters and the content discourse of belgian corporate governance to which these companies declare their allegiance. In the second study, interviews are conducted to understand how the writing and publication of these reference’documents were realized. In order to check if the institutionalization of governance (and discourse about it) exists (or not), another content analysis of charters and belgian governance codes is achieved (third study). It consists in the study of the trace, indices and indicators analysis (about this institutionalization) in two charters (company Befimmo) and two belgian governance codes (those of 2004 and 2009). The results show a tendency to institutionalize governance and discourse on it through the development of psychological factors identified in these documents. At the same time, this study reveals the institutionalization of this discourse by the law (including recent laws that regulate certain matters of governance).
To close this research, a fourth study is proposed on the basis of a questionnaire (statistical analysis). It aims to understand the structure of the perception of the discourse on governance within a category of actors, namely students at Free University of Brussels (ULB), future organizations’actors. It is takes the form of a case study :six cases. The goal of this study is to try to collect the possible perceptions and observe how they are structured. The analysis shows that ultimately the discourse on governance is more perceived (by a majority of students) as a management approach that focuses on informal mechanisms underlying the negociation, cooperation, dialogue… Moreover, in the overall, the results of this study suggest the existence of an institutionalization of governance through the discourse on governance (laws, charters, governance codes…) and the perception of it. This discourse advocates less formal and more informal mechanisms ;hence the institutional power underpined by the formal mechanisms must be redefined or reinvented. This institutionalization presents then an impact on the power of organizations ;hence it must be better investigated and managed to promote their adaptation.
Doctorat en Sciences politiques et sociales
info:eu-repo/semantics/nonPublished
Nontanakorn, Kritchakorn. "Electronic government: Reforming Thai government for ministry of interior of Thailand." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2454.
Повний текст джерела林紹源. "澳門政府電子政府與政府再造 : 以民政總署為個案分析". Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2555535.
Повний текст джерелаJansen, Lucien. "Public sector reform within the South African perishable export industry." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1693.
Повний текст джерелаENGLISH ABSTRACT: Public sector reform has been around since the 1980s and was a result of criticism against traditional public administration for being too slow and inefficient to address public needs. Although Public sector reform is common in developed countries, evidence of public sector reform has rarely been seen in developing countries. The purpose of this investigation is to determine whether there is any evidence of public sector reform in a developing country such as South Africa. The author divides public sector reform into three categories, namely: new governance, regulatory governance and new public management (NPM). Based on the theoretical information analysed, a list of qualifying criteria for public sector reform is compiled. The author then focuses on the Perishable Products Export Control Board (PPECB), a statutory organisation acting as a service provider for the perishable products export industry and a regulator on behalf of the South African government. The author analyses the model on which South African perishable exports are based and studies the organisation‟s history, strategies, operational structure and its relationship with government. The information gathered is then compared to the list of qualifying criteria compiled for public sector reform. It was found that the model, and specifically service delivery strategies by the PPECB, provides conclusive evidence of new governance, regulatory governance and NPM. It was also found the model is a hybrid between traditional public administration and public sector reform, as it contains characteristics of both. The study takes the form of a literature review. Research was conducted through studying various literatures pertaining to new governance, regulatory governance and new public management. In addition, the author gathered relevant information from within the PPECB, the South African Department of Agriculture, Forestry and Fisheries (DAFF) and the export industry. Further information was also collected by means of unstructured interviews with senior individuals employed by the PPECB.
AFRIKAANSE OPSOMMING: Openbare hervorming bestaan sedert die jare tagtig en het basies ontstaan as gevolg van kritiek omdat tradisionele openbare administrasie te traag en onbevoeg was om openbare behoeftes aan te spreek. Hoewel openbare hervorming in ontwikkelde lande stewig gevestig is, is daar ook bewys daarvan in ontwikkelende lande. Die doel van hierdie ondersoek was om vas te stel of daar enige bewys van openbare hervorming in ‟n ontwikkelende land soos Suid-Afrika bestaan. Die outeur het openbare hervorming in drie kategorieë verdeel, te wete nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Op grond van ‟n analise van die teoretiese inligting, is ‟n lys van kwalifiserende kriteria – gerig op openbare hervorming – saamgestel. Die outeur het vervolgens op die Bederfbare Produkte Uitvoerbeheerraad (PPECB) gefokus – dit is ‟n statutêre liggaam wat as diensverskaffer vir die bederfbare produkte uitvoernywerheid en as ‟n reguleerder namens die Suid-Afrikaanse regering optree. Die outeur het ‟n analise gedoen van die model waarop Suid-Afrikaanse bederfbare uitvoere gebaseer is en voorts die organisasie se geskiedenis, strategie, operasionele struktuur en sy verhouding met die regering bestudeer. Die inligting wat ingewin is, is vervolgens met die lys van kwalifiserende kriteria – gerig op openbare hervorming – vergelyk. Daar is bevind dat die model – en spesifiek diensleweringstrategie by die PPECB – voldoende bewys lewer van nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daar is ook bevind dat die model ‟n hibridisering is tussen tradisionele openbare administrasie en openbare hervorming aangesien dit karaktereienskappe van albei bevat. Die studie is in die vorm van ‟n literêre oorsig gedoen. Navorsing is uitgevoer deur die bestudering van verskeie geskrifte oor nuwe regeringsbestuur, regulatoriese regeringsbestuur en nuwe openbare bestuur. Daarbenewens het die outeur relevante inligting binne die PPECB, die Suid-Afrikaanse Departement van Landbou, Bosbou en Visserye en die uitvoernywerheid, ingesamel. Nog inligting is ook bekom deur ongestruktureerde onderhoude met senior werknemers van die PPECB te voer.
Manenti, Olivier. "Le marché en droit des marchés publics : enjeux théoriques et perspectives analytiques." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM1000.
Повний текст джерелаThis research deals with how the French and the European public procurement laws integrate the economic analysis of contract. The theoretical approach is based on Law taken under the network theory. In a first point, the public contract is taken under the relation between the general definition of contract and the economic notion of exchange. The second point deals with the new public management theories and the public procurement contracts. In this point, It is examined how the choice of buying influences the organization of public agencies. The third and the fourth points deal with consequences of taking the public procurement contract as an economic action. It is discussed the relation between the public procurement law and the competition law; especially how the public procurement law is, in itself, a specialized competition law. This new evolution offers to French administrative judge, taken as the judge of all the administrative contracts, a way to become an economic judge
Nogueira, Leila de Mello Yañez. "Estabilidade versus flexibilidade: a dicotomia necessária à inovação na gestão de recursos humanos em uma organização pública, estatal eestratégica como Bio-Manguinhos / Fiocruz." reponame:Repositório Institucional da FIOCRUZ, 2009. https://www.arca.fiocruz.br/handle/icict/2500.
Повний текст джерелаEste trabalho propõe analisar o fenômeno da terceirização desenvolvido ao longo das duas últimas décadas em Bio-Manguinhos. Trata-se de um estudo de caso realizado na unidade de produção de vacinas e reagentes para diagnóstico da Fundação Oswaldo Cruz. Inicialmente foi realizado um estudo de cenário, analisando a política de gestão do trabalho desenvolvida pelo Estado brasileiro para as instituições públicas. A seguir, a análise passou a verificar a inserção da Fiocruz nessas políticas, desde a sua criação e no decorrer de vigência de diferentes formas de contratação, alternando da extrema rigidez para a total flexibilidade sempre com foco na gestão do trabalho, e, como essas políticas se refletiram no desempenho de Bio-Manguinhos. Baseado no contexto da conformação do Estado e na análise do desempenho da unidade, o trabalho critica a falta de planejamento e de prospecção dessas políticas, que favoreça a inovação de processos, produtos e procedimentos e o desempenho pleno de uma unidade de produção de insumos para a saúde, tão necessários ao atendimento das necessidades da população brasileira. Critica também, a ausência de um modelo de Estado consolidado que sirva de arcabouço à formulação dessas políticas. Devido às fortes críticas dos órgãos de controle acerca da extrapolação dos limites da terceirização praticada nas últimas duas décadas e à falta de definição clara desses marcos legais, o trabalho apresenta uma metodologia baseada nas atribuições dos cargos do plano de carreiras da Fiocruz e culmina com a apresentação de uma matriz de atribuições passíveis de serem realizadas por contratação indireta. Conclui pela necessidade de convivência de dois quadros de trabalhadores: um permanente formado por servidores, estáveis e de carreira e outro flexível, executado por contratação indireta, de caráter eventual, temporário ou de apoio às atividades relacionadas à missão de Bio-Manguinhos. O trabalho ainda sugere a aplicação da mesma metodologia às demais unidades da Fiocruz e que a instituição afirme, frente aos órgãos de controle, quais atividades que ela precisa manter no quadro de servidores permanente e quais ela quer delegar a terceiros sem contudo, ferir a legislação vigente. Por fim, constata-se que a metodologia apresentada ameniza, mas não resolve o problema, dessa forma, recomenda-se à Fiocruz buscar mecanismos que altere o modelo de gestão pelo qual está submetida a fim de viabilizar as duas formas de incorporação de mão-de-obra.
Di, Francesco Michael Francis. "Program Evaluation and Policy Management in Australian Central Agencies." Phd thesis, 1996. http://hdl.handle.net/1885/45741.
Повний текст джерела"Contingency planning models for Government agencies." University of Technology, Sydney. School of Computing Sciences, 1996. http://hdl.handle.net/2100/245.
Повний текст джерелаGrison, Moreno. "Employee participation in the Australian Taxation Office: a study of middle and frontline management responses." Thesis, 1997. https://vuir.vu.edu.au/17894/.
Повний текст джерелаThompson, Jennifer Lee. "Public sector reform in Australia : the efficiency and effectiveness of Centrelink and the Job Network." Phd thesis, 2007. http://hdl.handle.net/1885/147118.
Повний текст джерелаDedekorkut, Ayşin Deyle Robert E. "Determinants of success in interorganizational collaboration for natural resource management." 2004. http://etd.lib.fsu.edu/theses/available/etd-01062004-231112.
Повний текст джерелаAdvisor: Dr. Robert E. Deyle, Florida State University, College of Social Sciences, Dept. of Urban and Regional Planning. Title and description from dissertation home page (viewed June 16, 2004). Includes bibliographical references.
Malunga, Chiku Watchman. "Improving the effectiveness of strategic planning in local NGOs in Malawi." Thesis, 2007. http://hdl.handle.net/10500/556.
Повний текст джерелаDevelopment Studies
D.Litt. et Phil. (Development Studies)
Mukumbareza, Caroline. "Evaluating citizen satisfaction with the quality of e-government information services provided by Southern African Development Community governments." Thesis, 2015. http://hdl.handle.net/10321/1190.
Повний текст джерелаThis dissertation reports on an empirical evaluation of citizen satisfaction with e-government information services provided by Southern African Development Community (SADC) governments, since citizens perceive service quality as an effective indicator of e-government shortfalls. Few studies have been conducted in SADC countries to empirically evaluate the satisfaction of regarding e-government services. An e-government satisfaction model was applied, which is a non-linear framework with interactive quality proxies. A total of 364 respondents was used for data collection. An analytic modelling technique of Partial Least Squares (PLS) was used to predict the factors that most influence citizen satisfaction with e-government information services provided by SADC governments. The resulting model fits the data with a high goodness of fit (GoF) of 0.62 and a model predictive power (R2) of 0.60 for the global model. In addition, the results of this study show that perceived quality is the most influential factor affecting citizen satisfaction with e-government information services, followed by citizen complaint handling and then citizen expectation. Finally, this study used PLS to rank the SADC countries involved in this study in terms of which country is offering the best level of e-government information services and customer satisfaction. The results indicate that South Africa was ranked highest and Tanzania lowest.
Atreya, Binod. "The applicability of new public management to developing countries: a case from Nepal." Thesis, 2002. https://vuir.vu.edu.au/15559/.
Повний текст джерела