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1
Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." Thesis, View thesis, 1996. http://hdl.handle.net/1959.7/uws:342.
Повний текст джерелаАнотація:
The research reported here focuses on the application of multimedia to the teaching of information skills in academic libraries. Specifically, the research project has involved the development and evaluation of a multimedia system to instruct novice users of online library catalogues. The research has included an investigation of the characteristics and needs of novice library users. The ways in which novices approach using library-based information technologies which may be applied to any instructional programme for teaching novices how to use library-based information technologies. The research project has involved the development of a comprehensive multimedia system based on the theoretical model. The multimedia system was designed using Macromedia Director v.4.04. The production techniques and operation of the multimedia system are described in some detail. The multimedia system was evaluated and tested using formative evaluation strategies. The evaluation involved the prototype system being reviewed by expert librarians, and multimedia producers, as well as novice users of online library catalogues. The information gathered during the evaluation was used to make suggestions about improvements to the design of the prototype. The results of the evaluation are reported and analysed.
2
Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." View thesis, 1996. http://library.nepean.uws.edu.au/about/staff/thesis.html.
Повний текст джерела
3
Mon, Lorri M. "User perceptions of digital reference services /." Thesis, Connect to this title online; UW restricted, 2006. http://hdl.handle.net/1773/7177.
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4
Russell, John. "Wikis and Collaborative Reference Services." Association of College and Research Libraries, 2008. http://hdl.handle.net/10150/106433.
Повний текст джерелаАнотація:
Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community.
5
Elinashe, Uutoni Wilhelm. "Evaluation of digital reference services in academic libraries in Namibia." Thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17833.
Повний текст джерелаАнотація:
Launching of digital reference services by academic libraries is on the increase. Libraries are exploring new ways of expanding their services by interacting with users and responding to user inquiries via the Internet, especially students enrolled on the distance mode of studying. The purpose of this study was to evaluate digital reference services at the Polytechnic of Namibia library and the University of Namibia library. Two aspects were evaluated, namely, ‘Resources’ and ‘elements of the general digital reference model’. This study was a summative evaluation study in which semi-structured interviews and observations were used to collect data. The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the IFLA and RUSA standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced.Program: Masterprogram: Biblioteks- och informationsvetenskap, Digitala bibliotek och informationstjänster
6
Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.
Повний текст джерелаАнотація:
This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.
7
Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.
Повний текст джерелаАнотація:
This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
8
Wan, Dollah Wan A. Kadir. "Digital reference services in selected public academic libraries in Malaysia: A case study." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106202.
Повний текст джерелаАнотація:
Reference service is one of the library’s primary services besides acquisitions, classification, cataloguing and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. This research progress paper attempts to identify the status of digital reference services (DRS) in four public university libraries in Malaysia. In this study, the researcher attempts to identify usage of both traditional and digital reference services, user awareness of DRS, user satisfaction, and need for DRS. Two different sets of questionnaires were distributed: (1) a librarians’ questionnaire to librarians in the four university libraries, namely, Tun Abdul Razak Library, UiTM; University of Malaya (UM) Library; Tun Seri Lanang Library, UKM; and Sultan Abdul Samad Library, UPM; (2) a users’ questionnaire to students of the Faculty of Information Management, UiTM, and the Faculty of Computer Science and Information Technology, UiTM, UM and UPM. The findings show that DRS are effective forms of service delivery but their full potential has not yet been exploited. Email reference, Web forms and Ask-A Librarian are the main channels used in providing digital reference, although plans are under way to implement more sophisticated Internet technologies and collaborative digital reference.
9
Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.
Повний текст джерелаАнотація:
This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.
10
Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.
Повний текст джерелаАнотація:
Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.
11
Simons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.
Повний текст джерелаАнотація:
Thesis (Ph.D.)--Miami University, Dept. of Psychology, 2005.Title from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).
12
Rodríguez-Gairín, Josep-Manuel. "Préstamo interbibliotecario e Internet: análisis de un modelo para bibliotecas universitarias españolas basado en agentes." Doctoral thesis, Universitat de Barcelona, 2015. http://hdl.handle.net/10803/316774.
Повний текст джерелаАнотація:
Esta tesis doctoral parte de la hipótesis que el uso de agentes informáticos puede mejorar los procesos implicados en la gestión del préstamo interbibliotecario en las bibliotecas universitarias españolas.
Los objetivos de esta tesis son por una parte analizar los procesos implicados en la gestión del préstamo interbibliotecario, comparando el modelo español con modelos internacionales, y por otra analizar la funcionalidad de los agentes de software en el ámbito de las bibliotecas, valorando su viabilidad, y aplicándolos a la gestión del préstamo interbibliotecario para constatar su utilidad.
Se plantean cinco preguntas de investigación ¿Las bibliotecas universitarias españolas han seguido los modelos internacionales en lo que se refiere a la automatización? , ¿Las características del préstamo interbibliotecario en las bibliotecas universitarias españolas se adaptan a las normativas internacionales?, ¿Se están usando agentes en los sistemas de automatización de bibliotecas universitarias?, ¿Pueden los agentes de software ser aplicados en la gestión del préstamo interbibliotecario en las bibliotecas universitarias españolas?, ¿Resultan dichos agentes útiles y aplicables a un modelo de gestión del préstamo interbibliotecario descentralizado como el de las bibliotecas universitarias españolas?
Para contestar estas preguntas se aplican dos tipos de metodologías; por una parte una revisión bibliográfica y normativa y por otra una metodología experimental basada en la observación e introducción controlada de agentes informáticos en los procesos de gestión del préstamo interbibliotecario. Se utilizan agentes que permitan la verificación de los datos de las peticiones, tanto administrativos como bibliográficos, y agentes de búsqueda que completen las citas bibliográficas para minimizar los errores en la posterior localización. Se diseñan también agentes que permiten la sincronización del estado de las peticiones entre distintos sistemas de gestión de préstamo interbibliotecario, como es el caso del sistema GTBib presente en las bibliotecas universitarias españolas con el sistema WorldShare de la red americana OCLC.
Como resultados de la revisión bibliográfica y normativa podemos constatar la idiosincrasia del modelo de préstamo interbibliotecario de las universidades españolas respecto a otros países como Estados Unidos o Inglaterra. Mientras que en España predomina un modelo de automatización uniforme y descentralizado en el que cada biblioteca universitaria dispone de su propio programa de gestión, siendo éste GTbib en un 95% de ellas, en otros países predominan modelos centralizados asociados a un catálogo colectivo como es el caso de OCLC o a una gran biblioteca de préstamo como es el caso de la British Library inglesa.
Como resultado de aplicar agentes en la gestión del préstamo interbibliotecario queda constatada su utilidad al suponer una reducción del tiempo de procesos, una mejora en los mismos y en definitiva un incremento en la satisfacción del usuario del sistema; tanto de los gestores de la aplicación como de los usuarios finales, profesores, investigadores o estudiantes.ABSTRACT: The hypothesis in this thesis is that the use of software agents can improve the processes involved in the management of interlibrary loan (ILL) in Spanish university libraries. The thesis have two main objectives: first, to analyze the processes involved in the management of ILL, comparing the Spanish model with international standards; second, to analyze the functionality of software agents in the field of libraries, assessing their feasibility and performance in the management of ILL, in order to ascertain its usefulness. To achieve these objectives, two types of methodologies are applied: on the one hand a review of current literature and standards, and on the other an experimental methodology based on observation of the performance of computer agents in the management of ILL transactions. The use of three types of agents have been studied: agents that enable verification of administrative and bibliographic data of the requests, search agents who complete bibliographic references to minimize errors in the subsequent localization, and agents for synchronization status of requests from different ILL management systems. The tests for this compatibility have been tested among Spanish university libraries using GTBib ILL system and OCLC WorldShare integrated LMS. As results of the literature and standards review we have profiled the characteristics and idiosyncrasies of the Spanish universities ILL model, in comparison to other countries like the US or UK. While in Spain a decentralized model prevails, in which each university library has its own management program (GTbib the prevalent one, with a 95% share), in other countries predominate centralized models, associated in most cases with a union catalog, as it is the case with OCLC in the US, or in other cases like UK where the model is based in a huge lending library and document supply center such as the British Library. The results obtained after applying agents to ILL management systems have been very useful for some reasons: agents perform tasks efficiently and that improves the overall performance, with a reduced process time for the requests. That at the end gives to the user and the librarians a greater satisfaction and a timely control of the process.
13
Bracke, Marianne Stowell, Michael Brewer, Robyn Huff-Eibl, Dan Lee, Robert Mitchell, and Michael Ray. "Finding Information In a New Landscape: Re-thinking Reference Services." 2006. http://hdl.handle.net/10150/337106.
Повний текст джерелаАнотація:
Poster presentation from the Living the Future 6 Conference, April 5-8, 2006, University of Arizona Libraries, Tucson, AZ.The information landscape is in flux -- customer’s use of traditional reference services are shrinking while libraries are being called upon to take on new responsibilities. This poster shows how the UA Libraries shifted its reference services to meet customer’s needs in the new landscape and allow librarians to have the flexibility to take on new work.
14
Radford, Marie Louise. "Relational aspects of reference interactions a qualitative investigation of the perceptions of users and librarians in the academic library /." 1993. http://books.google.com/books?id=8bLgAAAAMAAJ.
Повний текст джерелаАнотація:
Thesis (Ph. D.)--Rutgers, the State University of New Jersey, 1993.eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 315-329).
15
Pfarrer, Theodore Richard. "Applications of CD-ROM technology for reference purposes a survey of reference librarians in libraries of four-year colleges and universities /." 1989. http://catalog.hathitrust.org/api/volumes/oclc/20701156.html.
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16
Hung, Yu-Tang, and 洪郁棠. "A Study of Evaluation Criteria for Digital Reference Services in Academic Libraries." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/a5q84g.
Повний текст джерелаАнотація:
碩士國立中興大學
圖書資訊學研究所
96
Digital reference service has become regular in university libraries. This new type service system is deemed important in Europe and US because users can ask questions without going to the librarian. The service can reach a lot more users and expand the library service. The system should be periodically evaluated to promote service quality and efficiency to meet users’ demands which will enhance university libraries’ professional image and satisfaction. This study tried to generate a set of evaluation indicators of digital reference for service by the university library understanding current evaluation status, reviewing the relevant literature, and soliciting librarians opinions and suggestions through their practical experience. This study employed questionnaire survey and in-depth interviews. The subjects are from 97 university libraries. A total of 176 copies of questionnaires were distributed and 125 copies were returned. The returned rate of questionnaire was 71%. Fixed-alternative questions were analyzed through Statistical Product and Service Solutions (SPSS) using descriptive statistics, t-test and factor analysis. Open-ended response questions were analyzed and subsumed with semi-structured interviews of six librarians into results. Study results were as follows: (1) Currently the most common method of evaluation in practice is to survey users’ satisfaction through questionnaire and the resulted is showed with quantitative data. Only a few university libraries adopted systematic evaluation. Lack of human resource is the major obstacle. (2) The evaluation indicators were divided into four dimensions, inducing users’ satisfaction, cost effectiveness, service process, and evaluation of software, a total of 55 indicators. (3) Indicators of less feasibility were usually those strongly subjective opinions and of high complexity. The personal subjective factors caused criterion inconsistency and increased difficulty of evaluation. Descriptive and basic statistical data were more feasible. Hereby, four suggestions for university libraries were made, based on the conclusions of this study: 1. To adopt a systematic evaluation of digital reference service. 2. To expand the evaluation and to enhance the depth of evaluation content for libraries that already stasted evaluating their digital reference services. 3. To actively make digital reference service related policies. 4. To fully and accurately gather and preserve the information that evaluation needed.
17
Owens, Irene. "Librarian-patron interaction and information exchange in the reference department of an academic library." 1995. http://catalog.hathitrust.org/api/volumes/oclc/34537053.html.
Повний текст джерелаАнотація:
Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 1995.eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 187-204).
18
Wall, Lana Frances. "Reader education and teaching methodologies in Australian academic libraries : with particular reference to CD-ROM." Thesis, 1992. https://eprints.utas.edu.au/21938/1/whole_WallLanaFrances1993_thesis.pdf.
Повний текст джерела
19
Hufford, Jon Robert. "Elements of the bibliographic record used by reference staff members at three ARL academic libraries." 1989. http://catalog.hathitrust.org/api/volumes/oclc/68425366.html.
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20
"End-user training of post-graduate students in the use of CD-ROM database with special reference to the University of the North." Thesis, 2014. http://hdl.handle.net/10210/12881.
Повний текст джерелаАнотація:
M.A. (Information Science)This research investigated the problem of multiple bibliographic interfaces that end-users face when conducting searches. A situation analysis was conducted which provided a profile of the situation under investigation. Based on the results of the analysis an end-user training programme for adoption by subject reference librarians at the University of the North Library with regard to bibliographic CD-ROM databases is formulated. This programme is proposed to address problems that end-users experience with these databases and in the process to improve their search abilities. Finally, areas for further investigation with regard to the situation, learner and learning situation are also suggested.
21
Ho, Adrian K. "Interpreting Workplace Learning in Terms of Discourse and Community of Practice." 2004. http://hdl.handle.net/10150/106292.
Повний текст джерелаАнотація:
This paper is an abridged version of my thesis for an M.A. in Communications Studies granted by the University of Calgary. I presented it at the National Communication Association 2004 Convention in Chicago, IL (Session 1536). I decided not to have it published in the conference proceedings.Based on the ethnographic data collected from the workplace of an academic library, I argue that workplace learning (WL) is a situated socio-cognitive process. It is expedited by knowledge management (KM), which is a collective effort to generate, share, and institutionalize work-related knowledge. KM is inherent in the face-to-face conversational interactions embedded in planned formal training, planned informal sharing, and spontaneous informal learning. When face-to-face interaction is not possible, KM is accomplished through textualization. It helps the members of the workplace acquire new work-related knowledge and integrate it to their common, contextualized knowledge base. The contents of the knowledge base are manifested in the membersâ professional practices and explicated by their professional/communal discourse. By virtue of their distinctive practices and discourse, the members form a community of practice (CoP) and gain their professional/communal identity. Whenever they engage in KM, perform their practices, and/or use their discourse, they authenticate their professional/communal identity and enact their CoP.
22
Wu, Mei-Mei. "Information interaction dialogue a study of patron elicitation in the information retrieval interaction /." 1993. http://books.google.com/books?id=1jzhAAAAMAAJ.
Повний текст джерелаАнотація:
Thesis (Ph. D.)--Rutgers, The State University of New Jersey, 1993.Includes vita and abstract. Order number 9320541. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (p. 180-186).
23
Waugh, Jessica L. "Cooperation in the Commonwealth perceptions of partnership initiatives between Virginia's academic health sciences libraries and select (contiguous) public library systems for the provision of consumer health information services /." 2009. http://trace.tennessee.edu/utk_gradthes/570.
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24
Desai, Christina M., and Stephanie J. Graves. "Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums." 2007. http://hdl.handle.net/10150/106047.
Повний текст джерелаАнотація:
This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008.This article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and usersâ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians provided it. However, instructional techniques used by librarians in virtual reference differ somewhat from those used at the reference desk. The authors conclude that reference transactions, in any medium, represent the patronsâ point-of-need, thereby presenting the ideal teachable moment.
25
Nyirenda, Golie Alfred Chrispin. "Evaluating the impact of electronic libraries on physical libraries in South African university." 2015. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001921.
Повний текст джерелаАнотація:
M. Tech. Business Information SystemsIn this day and age, technology keeps advancing thereby enabling electronic libraries to be one of the most useful sources of information. Traditional, physical libraries are, however, still in existence and one would wonder what the impact of online library is on physical libraries. In this research, the impact of electronic libraries on physical libraries in a South African university is evaluated. The main purpose of this study was to explore the impact of electronic libraries on physical libraries. The goal of the study was to conceptualize a framework for understanding the impact of Electronic library on Physical library which was accomplished by finding out whether the number of physical library users had increased or decreased in terms of the usage of the physical library in the past five years, what challenges are being faced by physical libraries due to the availability of electronic libraries and finally by evaluating the impact of electronic libraries on physical libraries.
26
Adjei, Kwabena Osei Kuffour. "Managing information and communication technologies (ICTs) at academic libraries in selected public universities in Ghana." Thesis, 2020. http://hdl.handle.net/10500/27052.
Повний текст джерелаАнотація:
This study investigated the management of information and communication technologies (ICTs) at academic libraries in selected public universities in Ghana. The purpose for this study was to
investigate the managerial processes and challenges in terms of conceptualization, policies, planning, implementation and strategies involved in ICTs adoption in order to formulate strategies
for their management in Ghanaian academic libraries.
Specifically, the objectives of the study were to review and explore the status and level of ICT diffusion in Ghanaian university; audit the procedures, processes and factors that influence ICT adoption and implementation in Ghanaian university libraries; establish the institutional policies, strategies and human resource that is in place and available for the adoption; determine the factors that hinder the adoption and management of ICTs in Ghanaian university libraries; and design a framework for effective and efficient management of ICTs in Ghanaian public university libraries.
The study adopted mixed-method research design approach combining both quantitative and qualitative approaches through the pragmatic worldview to achieve the main purpose of the study.
Adopting a survey study design, data was collected from five selected Ghanaian public universities by interviewing the five university librarians/directors, using questionnaires on 313 library staff
and making observations within the five libraries.
The findings of the study established that the managerial tools/instruments required for effective ICTs management in Ghanaian university libraries include the availability of library ICT policies,
a library ICT strategic plan, library ICT installation and maintenance manuals, library ICT integration plans, and standard operations manuals. In addition, adequate funds, skilled manpower, adequate and standard ICT infrastructures among others. However, the study also revealed that there are absence of library ICT policies, lack of processes and procedure guidelines, inadequate funds, lack of management support, inadequate ICT skills among libraries and staff ICT training policies in the academic libraries in Ghana.
The study recommends the formulation of ICT policies and strategic plans purposely for the comprehensive management of library ICT systems. Furthermore, the university top management
should support their libraries by providing the required resources and motivation for the library managers including the development of stakeholder partnership and collaboration. To galvanise these recommendations, the study proposes a framework for the ICTs adoption and management in Ghanaian university libraries.Information Science
D. Litt. et Phil. (Information Science)
27
Van, Heerden Martha Maria. "Evaluering van die rol van interpersoonlike kommunikasie in die funksionering van die Unisa biblioteek se algemene inligtingsdiens." Diss., 1995. http://hdl.handle.net/10500/16308.
Повний текст джерелаАнотація:
Text in AfrikaansIn hierdie studie word die rol van interpersoonlike komrnunikasie in die funksionering van die algemene inligtingsdiens van die Unisa Biblioteek aan die Universiteit van Suid-Afrika ondersoek. 'n Kwantitatiewe meetinstrument word ontwikkel om gebruikertevredenheid met die hoofkomponente van die algemene inligtingsdiens, naamlik die inligtingsassistent, die inligting wat deur die klient ontvang word en die fisiese omgewing waarin die diens gelewer word, te evalueer. Daar word bevind dat 'n beduidende assosiasie bestaan tussen gebruikertevredenheid met die inligtingsassistent en gebruikertevredenheid met die inligting wat ontvang word. 'n Verkorte vrae lys word ontwerp en aanbevee 1 as 'n meetinstrument waarmee die bestuur gebruikertevredenheid met die algemene inligtingsdiens op 'n gereelde grondslag kan meet.
This study investigates the role of interpersonal communication in the functioning of the general information service provided by the Unisa Library at the University of South Africa. A quantitative measuring instrument is developed to evaluate user satisfaction with the main components of the general information service, that is the information assistant, the information received by the client and the physical surroundings in which the service is provided. It is found that a significant association exists between user satisfaction with the information assistant and user satisfaction with the information received. A shortened questionnaire is designed and recommended as a measuring instrument with which management can on a regular basis measure user satisfaction with the general information service.
Communication Science
M.A. (Communication)
28
Afrane, Daniel Akwasi. "Access to and impact of information technologies at Balme Library, University of Ghana." Diss., 2019. http://hdl.handle.net/10500/26661.
Повний текст джерелаАнотація:
Libraries, particularly academic libraries implement technologies to enhance their services to
promote teaching, learning and research. In this thesis the impact of information technologies
(library technologies) on delivery of services at the Balme Library of the University of Ghana
was evaluated.
The researcher adopted the multi-methods approach to the research by using a semi-structured
questionnaire to collect data from users (students) of the library and para-professional staff of
the Balme Library of the University of Ghana who formed one group of the study. The
interview was used to collect data form professional staff of the library who on the other hand
formed the second group of the study.
Responses of the data collected from the two groups formed the components of the study and
data collected quantitatively were analysed using univariate analysis method and interpreted
by the descriptive and inferential statistics method. The qualitative data, on the other hand, was
analysed using the narrative analysis approach.
The findings of the study reveal that a variety of IT facilities such as computers, internet,
photocopiers, scanners, braille embossers, magnifiers for reading, reference management
software, video conference facility, electronic theses, electronic databases, automated library system, electronic past questions and the library website are available at the library and are
very accessible to all users (students) and staff of the library. Students and staff of the library
have good IT skills to utilise those resources. The findings also reveal that the IT infrastructure
had positive impacts on the delivery of library services ensuring that users received the
appropriate services they needed at the right times and places
The study found challenges of slow internet connectivity, unstable power supply, lack of IT
skills, inadequate IT infrastructure among others and these hinder the maximum utilisation of
IT in and out of the library and recommends periodic training of staff and users, proper
maintenance of facilities, increase of internet bandwidth and better marketing of library
servicesInformation Science
M. Inf. (Information Science)
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Boltman, Hester Gertruida. "Die persoonlike bibliografiese databasis : toepassingsmoontlikhede vir die lewering van 'n SDI-diens aan akademici." Thesis, 2014. http://hdl.handle.net/10210/12919.
Повний текст джерела
30
Vaughan, K. T. L., Bradley Hemminger, and Meredith Pulley. "Scientists Comment on Their Libraries: Successes, Shortcomings, and Dreams for the Future." 2008. http://hdl.handle.net/10150/105152.
Повний текст джерелаАнотація:
A survey was conducted of 969 science researchers at the University of North Carolina at Chapel Hill. This long survey concluded with three questions requesting usersâ perceptions of the strengths and weaknesses of the campus libraries, and what single improvement the libraries could make to support scientific research and education. While the scope of these questions was more limited than large-scale surveys such as LibQUAL+TM, the results largely confirmed information from a local implementation of that survey. In addition, an interactive visualization tool was developed to help with analysis of the resulting comments. A summary of the major findings, recommendations for library improvements, and overall conclusions is given.
31
Mpotokwane, Eng Sealogane. "The use and application of information communication technologies for information provision by library workers of the University of Botswana library." Thesis, 2002. http://hdl.handle.net/10413/3751.
Повний текст джерелаАнотація:
The purpose of this study was to deternine the use and application of information communication technologies (ICTs) by the library workers of the University of Botswana Library. ICTs play an important role in a library environment because they enable libraries to be accessed rapidly as well as increasing the range, relevance and accessibility of information provided by the libraries. ICTs are therefore important for supporting the library workers in their everyday roles. This research was done with a view to propose recommendations which may enhance the efficiency and effectiveness of University of Botswana Library workers in facilitating timely, relevant, accurate and reliable access to information for the library users through the utilisation of ICTs. The population of the research was the University of Botswana Library and its branches namely the Faculty of
Engineering Library in Gaborone, the Centre for Continuing Education Branch in Francistown and the Harry Oppenheimer Branch in Maun.
Primary and secondary sources of data were used to meet the objectives of the study. The research was done using a self-administered questionnaire, observation and interviews.
The response rate was 67 (86.36 %) out of a population of 88. The data collected for this study identified that the University of Botswana Library workers had limitations on the use and application of ICTs as well as varying levels of skills and knowledge on their utilisation. The library workers lack ICT skills because they are only trained for specific
routine tasks. In addition, some workers do not have enthusiasm to learn on their own.Thesis (MIS.)-University of Natal, Pietermaritzburg, 2002.