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Livros sobre o tema "Tourisme de qualité"

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Autor: Grafiati

Publicado: 1 de junho de 2024

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1

Burhin, François. La démarche qualité en tourisme. Villeneuve d'Ascq, France: Presses Universitaires du Septentrion, 2014.

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2

Ian, Yeoman, e Drummond Siobhan, eds. Quality issues in heritage visitor attractions. Oxford: Butterworth-Heinemann, 2001.

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3

Unit, European Commission Tourism, ed. Towards quality rural tourism: Integrated Quality Management (IQM) of rural tourist destinations. Brussels: Enterprise Directorate-General, Tourism Unit, 1999.

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4

Unit, European Commission Tourism, ed. Towards quality urban tourism: Integrated quality management (IQM) of urban tourist destinations. Brussels: Enterprise Directorate-General, Tourism Unit, 2000.

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5

Laws, Eric. Tourism marketing: Quality and service management perspectives. London: Continuum, 2002.

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6

European Commission. Enterprise DG. Tourism Unit, ed. Towards quality coastal tourism: Integrated quality management (IQM) of coastal tourist destinations : summary. Brussels: Enterprise Directorate-General, Tourism Unit, 2000.

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7

Unit, European Commission Tourism, ed. Towards quality rural tourism: Integrated Quality Management (IQM) of rural tourist destinations ; summary. Brussels: Enterprise Directorate-General, Tourism Unit, 2000.

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8

Jennings, Gayle. Quality tourism experiences. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.

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9

Hitrec, Tomislav. Quality in tourism. Aix-en-Provence: Centre des Hautes Etudes Touristiques, 1995.

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10

Polovitz, Nickerson Norma, ed. Quality tourism experiences. Burlington, MA: Elsevier Butterworth-Heinemann, 2005.

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11

Boniface, Priscilla. Managing quality cultural tourism. London: Routledge, 1995.

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12

Bambi, Gianluca, e Matteo Barbari, eds. The European Pilgrimage Routes for promoting sustainable and quality tourism in rural areas. Florence: Firenze University Press, 2015. http://dx.doi.org/10.36253/978-88-6655-812-5.

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The International Conference the European Pilgrimage Routes for promoting sustainable and quality tourism in rural areas took place December 4 to 6, 2014 in Firenze (Italy) and was organized by the Department of Agricultural, Food and Forestry Systems – University of Florence in collaboration with the Tuscany Region, the Department for Life Quality Studies and Department of Agricultural Sciences – University of Bologna, the Italian Association of Agricultural Engineering and the European Association of the Francigena Way. The Conference involving 150 experts from 18 countries and was divided into five areas of discussion: conservation and evolution of the landscape along the routes; life quality and social impact; tourism and local development; sustainability in the rural areas; tools and methods for building a tourist attraction.

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13

Jean-Baptiste, Lanazpèze, Commission of the European Communities. Directorate-General for Agriculture. e AEIDL LEADER Coordinating Unit, eds. Marketing quality rural tourism. Brussels: LEADER Coordinating Unit/AEIDL, 1994.

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14

1942-, Murphy Peter E., ed. Quality management in urban tourism. Chichester: Wiley, 1997.

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15

Varra, Lucia, ed. Le case per ferie: valori, funzioni e processi per un servizio differenziato e di qualità. Florence: Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-094-5.

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The research aims to analyse the concept of the 'holiday home' in Italy, a phenomenon that is not very well known and not given sufficient visibility in the tourism sector. The objective is to grasp the role and the degree of response that the holiday homes can offer in order to consolidate a genuinely social and sustainable tourism, which is the specific feature of the Associazione di Promozione Sociale Santa Lucia. The holiday homes represent an efficacious response to the emerging motivations for travel and a new sensitivity towards social and sustainable tourism. The growing opportunities for this sector call for reflection on the mission and future positioning of the holiday homes within the tourist reception panorama, with the deriving choices relating to: the offer, consisting of values more than of services; the functions fulfilled, intimately bound up with the demands of the individual and the territory; the quality of the service, which is not generic but linked to the functions and can be measured in line with objective and subjective parameters. Strategic awareness, managerial capacity and elevated professionalism at all levels are the factors of legitimisation and success of this original reception formula.

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16

Williams, C., e J. Buswell, eds. Service quality in leisure and tourism. Wallingford: CABI, 2003. http://dx.doi.org/10.1079/9780851995410.0000.

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17

Keane, Michael. Quality and pricing in tourist destinations. Galway: UCG Department of Economics, 1995.

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18

Orr, Hermione Susie. The quality of the Irish Tourism Product. (s.l: The Author), 2003.

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19

Jones, E., e C. Haven-Tang, eds. Tourism SMEs, service quality and destination competitiveness. Wallingford: CABI, 2005. http://dx.doi.org/10.1079/9780851990118.0000.

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20

Organization, World Tourism, ed. Quality control of tourism products and services. [S.l.]: World Tourism Organization, 1988.

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21

Ellis, Jones Eleri, e Haven Claire, eds. Tourism SMEs, service quality, and destination competitiveness. Cambridge, MA: CABI Pub., 2005.

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22

WTO Seminar on "Quality--A Challenge for Tourism" (1994 Madrid, Spain). WTO Seminar on "Quality--A Challenge for Tourism": Madrid, Spain, 18-19 April 1994 = Seminaire de l'OMT sur "La qualité--un défi pour le tourisme" : Madrid, Espagne, 18-19 avril 1994. Madrid: Organisation mondiale du tourisme, 1997.

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23

Modica, P., e M. Uysal, eds. Sustainable island tourism: competitiveness and quality of life. Wallingford: CABI, 2016. http://dx.doi.org/10.1079/9781780645421.0000.

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24

Buswell, J., C. Williams e C. Sutton, eds. Service quality in leisure, events, tourism and sport. Wallingford: CABI, 2017. http://dx.doi.org/10.1079/9781780645445.0000.

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25

Uysal, M., M. J. Sirgy e S. Kruger, eds. Managing quality of life in tourism and hospitality. Wallingford: CABI, 2018. http://dx.doi.org/10.1079/9781786390455.0000.

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26

Uysal, Muzaffer, Richard Perdue e M. Joseph Sirgy, eds. Handbook of Tourism and Quality-of-Life Research. Dordrecht: Springer Netherlands, 2012. http://dx.doi.org/10.1007/978-94-007-2288-0.

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27

(Project), Sectoral Agenda 21. Tourism agenda for developing sustainable quality of life. Jakarta: Sectoral Agenda 21 Project, 2001.

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28

María, Díaz Pérez Flora, ed. Competitive strategies and policies for tourism destinations: Quality, innovation, and promotion. Hauppauge, NY: Nova Science Publishers, 2010.

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29

Lanquar, R. Le controle de qualite: Un defi pour le tourisme moderne. Aix-en-Provence: Centredes Hautes Etudes Touristiques, 1988.

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30

Araujo, Cíntia Möller. Ética e qualidade no turismo do Brasil. São Paulo: Editora Atlas, 2003.

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31

Langer, Michael. Service quality in tourism: Measurement methods and empirical analysis. Frankfurt am Main: Peter Lang, 1997.

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32

Chin, Shirley Wei Lee. Tourism, communities, and quality of life indicators in Bali. Gadong: Institute of Asian Studies, Universiti Brunei Darussalam, 2017.

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33

Uysal, Muzaffer, e M. Joseph Sirgy, eds. Handbook of Tourism and Quality-of-Life Research II. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-31513-8.

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34

Bergery, Line. Qualité globale et tourisme. Economica, 2002.

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35

Managing Quality in Tourism. Oak Tree Press, 1998.

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36

Lockwood, Michael, e Andrew Ghillyer. Quality Management in Hospitality: Best Practice in Action. Cassell Academic, 1997.

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37

(Editor), Noel Scott, e Eric Laws (Editor), eds. Knowledge Sharing And Quality Assurance in Hospitality And Tourism. Haworth Hospitality Press, 2006.

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38

Yeoman, Ian, e Siobhan Drummond. Quality Issues in Heritage Visitor Attractions. Taylor & Francis Group, 2007.

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39

Yeoman, Ian, e Siobhan Drummond. Quality Issues in Heritage Visitor Attractions. Taylor & Francis Group, 2007.

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40

Kayat, Kalsom. Homestay programme as a Malaysian tourism product. UUM press, 2011. http://dx.doi.org/10.32890/9789675311673.

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This book discusses the homestay programme in Malaysia in the context of tourism product.It begins by looking into the evolution of tourism in Malaysia, focusing on its growth and development.Tourism product is an important component of any tourism destination, thus the book later looks into the product concept as well as the development of tourism products in Malaysia.Malaysia has many natural, cultural and man-made tourist products and attractions that can potentially pull tourists to its shore.The rest of the book then turns into the discussion of the Malaysian homestay programme.The programme, which can be categorized as Malaysias rural cultural tourism product may well be a way to reinvigorate tourism as it is an initiative to attract alternative tourist markets due to its unique product elements.Different perspectives and conceptual frameworks are used in looking at the homestay programme specifically in the area of product benefits, tourist experience, resident perceptions, and product quality. The elements of the programme are identified and the outcomes explored.Finally, issues surrounding the programme are discussed and recommendations on future management of the programme are offered. The book is hoped to answer enquiries about the unique homestay programme in Malaysia, if not completely, at least partially.

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41

Laws, Eric. Tourism Marketing: Service and Quality Management Perspectives. Trans-Atlantic Publications, 1991.

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42

Towards quality urban tourism: Integrated Quality Management (IQM) of urban tourist destinations : summary. Brussels: Enterprise Directorate-General, Tourism Unit, 2000.

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43

Jennings, Gayle, e Norma Nickerson. Quality Tourism Experiences. Taylor & Francis Group, 2006.

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44

Seakhoa-King, Arthur, Marcjanna M. Augustyn e Peter Mason. Tourism Destination Quality. Emerald Publishing Limited, 2020. http://dx.doi.org/10.1108/9781839095580.

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45

Jennings, Gayle, e Norma Nickerson, eds. Quality Tourism Experiences. Routledge, 2006. http://dx.doi.org/10.4324/9780080455778.

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46

Nickerson, Norma Polovitz, e Gayle Jennings. Quality Tourism Experiences. Routledge, 2006.

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47

Jennings, Gayle, e Norma Nickerson. Quality Tourism Experiences. Taylor & Francis Group, 2006.

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48

Jennings, Gayle, e Norma Nickerson. Quality Tourism Experiences. Taylor & Francis Group, 2006.

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49

Jennings, Gayle, e Norma Nickerson. Quality Tourism Experiences. Taylor & Francis Group, 2006.

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50

Boniface, Priscilla. Managing Quality Cultural Tourism. Taylor & Francis Group, 2013.

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