Teses / dissertações: "Total quality management"

1

Muskat, Birgit. "Total Quality Management im Tourismus". Wiesbaden : Dt. Univ.-Verl, 2007. http://dx.doi.org/10.1007/978-3-8350-5413-4.

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吳偉倫 e Wai-lun James Ng. "Total Quality Management in China". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268250.

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Lundahl, Carl Gustav. "Total quality management in sawmills /". Luleå : Division of Wood Science and Technology, LTU Skellefteå, Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3018479.

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Ng, Wai-lun James. "Total Quality Management in China /". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831217.

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Waddington, Michael E. "Total Quality Management : the development, application and analysis of a Total Quality Management paradigm in healthcare". Thesis, University of Huddersfield, 1995. http://eprints.hud.ac.uk/id/eprint/4875/.

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The research programme focuses on Total Quality Management adoption and application. TQM which is established in a number of businesses and industries has more recently been introduced into healthcare. TQM definition and eclectic paradigm has been developed and tested for establishing quality performance and distinguishing radical change and continuous improvement approach. A number of critical elements and variables concerning implementation and application are identified which pertain to organisations which through size and bureaucracy operate with diverse missions, a wide range of systems and are characterised by degrees of rigidity from an employee mix of multiple knowledge, understanding competences skills and hence commitment. Research was conducted in healthcare provider organisations, which involved eighty-three NHS hospitals/Trusts, wherein two pilot, twelve TQM demonstration and sixty-nine sites were involved. The main focus concerned a case study Trust, which although demonstrating keen interest in quality management had not reached the formative stages of developing TQM definition or paradigm. The research framework is based on a number of approaches in that methods selected for evaluation were appropriate both to the situation and the context of TQM strategies being examined. Intention was to identify successes and failures of the TQM processes applied, establish similarities and distinguishable differences and determine extent to which TOM objectives were achieved and the impact of the processes on specific groups. The investigation was undertaken using longitudinal analysis which involved in-depth interviews with top managers and clinicians and a mix of employees, customers, potential customers and purchasers in the form of managers, consultants, hospital doctors, nurses, support services personnel, patients, members of the public and GPs. TOM Awareness and Action Seminars and Workshops involving personnel from a variety of international healthcare organisations provided an additional source of data. Self-completion questionnaires were also used. Data analysis compares and contrasts varying TQM models, processes, activities and results from degree of emphasis placed on critical elements and variables. Stage predictions and resulting outcomes are presented and quality of care improvements suggested from analysis of customer perceptions of quality and value. The findings show significant variations in approach between the hospitals/Trusts in matters which concern organisation, management and culture issues, resulting in a high proportion viewing TOM process as evolution from quality assurance to radical change, hospital process re-engineering and patient focused care A minority only included such processes in their application of TQM. Key conclusions result from attempt at establishing some measure of success and failure from TQM implementation and application. Findings contribute to the extant literature specifically in that beyond top management and clinician commitment to high level strategic focus is a combination of facilitator-led culture change, motivation and shared values directing attention to exceeding that of merely doing enough for reducing poor quality and customer complaints. Patient involvement in TOM is more problematic than literature suggests from both the patients and professionals perspectives of patient empowerment. Bottom-up action focused TQM paradigm working simultaneously with top down support and commitment requires barrier breaking, culture transformation and the establishment of internal/external customer and supplier chains and seeking to establish opportunities for continuous improvement and radical change in advance of attempts at in-depth implementation and evaluation. It is not over-statement to conclude that the majority of managers and clinicians were unaware of the costs of getting things wrong. Despite TOM being acted upon as driving force for competition most had limited knowledge of how much non-quality cost them, suggesting that they had not earlier thought it necessary to measure the costs of none or low quality. Research results, irrespective of applications definition or paradigm, question the views that TQM is long-term process. Whether these may be concluded as desire to integrate TOM with other foci or vacuum sucking in panaceas was unclear. It was clear however that although quality in healthcare is sacred total quality management is not.

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Beckwith, Paul D. "Total Quality Management a management philosophy for providing high quality construction /". Thesis, Baltimore, Maryland : University of Maryland, 1992. http://handle.dtic.mil/100.2/ADA252743.

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Thesis (M.S. in Civil Engineering) University of Maryland, Spring 1992.
"A scholarly paper submitted to: Professor William Maloney of The University of Maryland for ENCE 689, Spring 1992." Description based on title screen as viewed on April 8, 2009. Includes bibliographical references (p. 42-43). Also available in print.

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7

Cheong, Shu-keung Frankie, e 張樹強. "Implementing total quality management in estate management company". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31968557.

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Cheong, Shu-keung Frankie. "Implementing total quality management in estate management company". Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22360049.

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9

Wang, Xu. "An integrated total quality management framework". Thesis, University of Sussex, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.489031.

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10

Wong, Shiu Ho. "Total quality of supply chain management". Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20560/.

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In today's business, companies must make use of the resources of their whole supply chains to be successful in the intensely competitive market place. Therefore, supply chain management (SCM) has become a useful and strategic tool for companies to achieve competitive advantage. Many SCM studies focus on the information flow and material flow between organisations and their suppliers. They do not have a holistic view of SCM with little emphasis on parameters such as culture, quality, relationship and process factors. This study develops a more comprehensive SCM model which can help organisations better manage their supply chains and achieve business excellence. Since Total Quality Management (TQM) principles are useful in helping companies achieve business excellence, they should also be able to help companies' supply chains achieve business excellence. Hence, the study utilises TQM principles to enrich the existing SCM model and form the new Supply Chain Management Excellence (SCME) Model. The study was conducted in Hong Kong which offers a good Asian setting for the study of the western concepts of TQM and SCM. Data were collected from supply chain managers of 139 companies. Structural equation modeling was used to develop the new SCM structural model. EQS programme was employed to test the Goodness of Fit of the new SCM model. Once the theorised model has been tested to fit with the data in the study, indices for the application of SCM success factors and companies' overall performance for the 139 companies are calculated by the Partial Least Squares (PLS) method using the SAS programme. The same procedure was also applied to a construction company to further validate the Model at the company level. Findings of this study indicate that the new SCM model fits with the data of the 139 companies and the construction company very well. The Model is valid and useful for companies to achieve business excellence through supply chain management and thus the development of the Model contributes to supply chain management research. The study also contributes to TQM research by extending TQM principles from the company's level to the business-to-business level of companies and their suppliers. The Supply Chain Management Excellence Index generated by the SCME Model serves as an objective and comprehensive single measure of organisational effectiveness, and can be used for purposes of comparison across companies. Companies can use this Model to self assess their strengths and weaknesses on success factors for supply chain management and develop improvement plans. Moreover, the study offers a valuable database for future benchmarking exercises on supply chain management.

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11

Choisne, Franck R. (Franck Remi Didier) Carleton University Dissertation Management Studies. ""Performance measurement for total quality management."". Ottawa, 1994.

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12

Alazemi, Waleed. "Total quality management within the construction industry of Kuwait : the role of Total Quality Management and its usage". Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/12654.

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The aim of this research is to understand employees' contribution to the successful implementation of total quality management (TQM) within construction companies in Kuwait. A research model was developed based on previous studies to guide the research and understand the different factors that contribute to employee contribution and implementation of TQM. The research begins with reviewing different literatures on employee contribution and TQM. The factors studies the implementation and usage of quality management in the construction companies and factors such as leadership, employee, teamwork, and information technology on TQM. To understand employee contribution, data was collected from employees in the construction companies in Kuwait. The data was collected using quantitative survey and using questionnaires that were distributed by hand to the companies. The collected data was entered in statistical software to generate different types of analyses. The types of analyses were descriptive, crosstab, correlation, factor, regression, Kruskall Wallis and Mann Whitney. Based on the results leadership, employee, teamwork and information technology were found to be significant to the role of TQM in the construction companies. The recommendations were towards practicing continuous improvement, strengthening employee training, increasing and enhancing communication between managers and employees. The future research recommendations are towards gathering information from senior managers and CEO. The data needs to be compared with this study to understand the role of senior managers towards success of TQM in construction companies.

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13

Ridgeway, Graeme Mansel. "Introducing total quality management : a change in management ideology". Thesis, Sheffield Hallam University, 1997. http://shura.shu.ac.uk/3182/.

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Total Quality Management (TQM) is a phenomena of the eighties. According to Pascale (1990), it has received more publicity than any other management innovation. Its level of popularity seems only to be rivalled by the variety of ways it manifests itself to managers and academics. This thesis is an explanatory case study (Hamel 1993; Yin 1994), based on research into one company's efforts to introduce Total Quality Management to their organisation. The research task was to explain the changes being brought about within the researcher's employing company, Ilford Limited, a photographic materials manufacturer, during six years of TQM adoption. The exploration of different perspectives that would explain the organisational changes being studied were primarily driven by a search for 'useful knowledge' (Louis 1983). This work grew from TQM as a quality improvement programme to the use of an ideological perspective and critique, (Bendix 1956; Gramsci 1971; Seliger 1976; Giddens 1979; Anthony 1977; Habermas 1984; Mumby 1988), which could be seen as contextually relevant, (Pettigrew 1985). Bendix defined management ideology as "those ideas which are espoused by or for those who exercise authority in economic enterprises". It will be argued that TQM renews the ideological appeal which is focused on securing managerial commitment to the aims of the organisation. The need for a renewed appeal in Ilford followed an 'array of cost cutting attacks' such as redundancy and reorganisation, in which managers have become as much the victims as the shop floor workers in the past. The effect of this 'victimisation' on the management community in Ilford was significant and led to an increasing alienation of its managers, (Baxter 1982). This alienation was aggravated by a rising cynicism amongst managers and a loss of value previously inherent in their work as a central life interest. The importance of committed managers to the success of the organisation is highlighted by Anthony, who comments that managers will replace the manual worker as the focus for ideological appeal, because they are now "the determinant of productivity". In Crosby's (1979) view, management commitment is 'Step One' in improving quality management and other writers on quality such as Deming (1986) and Juran (1992), would concur that managers are also the 'determinant of quality'. TQM has therefore, two main roles, an overt role as a rational response to poor competitiveness and a covert role of renewing the legitimacy of a management ideology. Both of these roles are examined in this thesis. TQM as ideology is also a critique of the rational management perspective, in Thompson's (1989) words, "ideology is the thought of the other". The derogatory use of the term to indicate a 'false consciousness' and as a hegemonic project that has infiltrated companies with "New Right" ideas of the "internalisation of market relations", has been developed by some Trades Unions and academics, ( Hall, 1988; GMBU Paper 1991; Du Gay and Salaman 1992; Tuckman 1994). This perspective will be discussed in the context of the case study and the search for useful explanations of TQM induced changes at Ilford Limited.

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Sherif, Khaled F. "Total quality management and construction project management in Libya". Thesis, University of Plymouth, 2010. http://hdl.handle.net/10026.1/2510.

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This thesis sought to explore total quality management (TQM) implementation and barriers that need to be overcome due to differences between societal cultures, which have become a subject of intense discussion in the wake of the globalisation of the world economy. Inter-societal cultural barriers to TQM implementation were contrasted against the accepted organisational cultural barriers, which are well documented in established literature on this topic. A case study for the analysis was taken from the Libyan construction sector, where TQM is increasingly being reported as being adopted by companies keen to solve quality problems in their industry. This research explored the barriers that exist and that have acted to hinder the adoption of TQM practices using an in-depth survey of two Libyan construction companies (A&B). The findings of this research are presented as a conceptual framework upon which proactive measure may be planned to improve TQM adoption and which may also act as a guide for further research. Both qualitative and quantitative techniques were used to obtain primary and secondary data for the research and the TQM model framework was successfully used in a self assessment case study of companies (A&B) in Libya. The survey was able to identify critical barriers that were assessed in relation to other published data on inter-societal and intra-organisational barriers so as to identity a number of barriers unique to the Libyan case study. The overall results indicated that the case study companies were in the early stages of TQM initiatives and that there were large areas for improvement to overcome the barriers.

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15

Chow, Chi-yang David, e 周志揚. "Total quality management in Hong Kong bank". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268717.

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Yip, Man-shan Tammy, e 葉文珊. "Total quality management for the accounting profession". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31269515.

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Poon, Kai-jee Edward, e 潘啓智. "Total quality management in the constructed project". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B42128353.

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18

Leonard, Denis Thomas Patrick. "The strategic dynamics of Total Quality Management". Thesis, University of Ulster, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393771.

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McAdam, Rodney. "Tracing the loci of total quality management". Thesis, University of Ulster, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393486.

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20

McPherson, Aaron F. (Aaron Francis). "Total quality management at AT&T". Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11525.

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21

Kramer, Miriam. "The human factor in Total Quality Management". Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50154.

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Thesis (MBA)--Stellenbosch University, 2004.
The nature of work and its organisation has interest managers, economists and social scientists for as long as people have been employed by others to engage in productive activity. Managers have largely been interested in maximising output from available resources. During the last decade one approach has risen to outstanding popularity in this context: Total Quality Management. Total Quality Management is regarded as an approach which combines the technical and managerial side of management. Whereas the technical side of quality management is very much dependant on statistical control processes, the managerial side is more concerned with the people involved. A main focus point of this research report is the human side of quality management. By conducting an in depth literature review the author found that the human aspect of quality management had a great impact on the successful of quality assurance programmes. In this context the variable of motivation and satisfaction are reviewed in detail. It was discovered that the success of a business is largely dependent upon the ability of leaders to motivate workers to achieve the highest results. All leaders should understand motivation theory so that they can help ensure the success of their workplace. Only by taking into account the human aspects of an organisation and especially in the context of quality management programmes, the success of an organisation in the rapidly changing and extremely demanding times can be assured.

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Flores-Molina, Jose C. "A Total Quality Management Methodology for Universities". FIU Digital Commons, 2011. http://digitalcommons.fiu.edu/etd/375.

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This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan. Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an integral quality improvement initiative for the university as a whole, which is the main contribution of this study. This research is built on various reference TQM models and criteria provided by ISO 9000, Baldrige and Six Sigma; and educational accreditation criteria found in ABET and SACS. The TQM methodology is proposed by following a seven-step meta-methodology. The proposed methodology guides the user to develop a TQM plan in five sequential phases: initiation, assessment, analysis, preparation and acceptance. Each phase defines for the user its purpose, key activities, input requirements, controls, deliverables, and tools to use. The application of quality concepts in education and higher education is particular; since there are unique factors in education which ought to be considered. These factors shape the quality dimensions in a university and are the main inputs to the methodology. The proposed TQM Methodology is used to guide the user to collect and transform appropriate inputs to a holistic TQM Plan, ready to be implemented by the university. Different input data will lead to a unique TQM plan for the specific university at the time. It may not necessarily transform the university into a world-class institution, but aims to strive for stakeholder-oriented improvements, leading to a better alignment with its mission and total quality advancement. The proposed TQM methodology is validated in three steps. First, it is verified by going through a test activity as part of the meta-methodology. Secondly, the methodology is applied to a case university to develop a TQM plan. Lastly, the methodology and the TQM plan both are verified by an expert group consisting of TQM specialists and university administrators. The proposed TQM methodology is applicable to any university at all levels of advancement, regardless of changes in its long-term vision and short-term needs. It helps to assure the quality of a TQM plan, while making the process more systemic, efficient, and cost effective. This research establishes a framework with a solid foundation for extending the proposed TQM methodology into other industries.

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Poon, Kai-jee Edward. "Total quality management in the constructed project". Click to view the E-thesis via HKUTO, 1989. http://sunzi.lib.hku.hk/hkuto/record/B42128353.

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24

Etienne, Michele. "Total-Quality-Management im Spital erfolgreich gestalten /". Bern : Haupt, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008939726&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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25

Yip, Man-shan Tammy. "Total quality management for the accounting profession /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872215.

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Chow, Chi-yang David. "Total quality management in Hong Kong bank /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876634.

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27

DeFazio, Mary Beth. "Total Quality Management and the Malcolm Baldridge National Quality Award /". Online version of thesis, 1993. http://hdl.handle.net/1850/11577.

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28

Zhang, Zigang. "Quality management for Chinese construction". Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366064.

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Tung, Chi-kin Steve. "Total quality management a key to success on providing quality property management in Hong Kong /". Click to view the E-thesis via HKUTO, 2001. http://sunzi.lib.hku.hk/hkuto/record/B3196901X.

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30

Chan, Chi-chung. "Quality management issues facing a testing laboratory /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876695.

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31

董志堅 e Chi-kin Steve Tung. "Total quality management: a key to success onproviding quality property management in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B3196901X.

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32

Radtke, Philipp. "Ganzheitliches Modell zur Umsetzung von Total-quality-Management /". Berlin : IPK, 1997. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007843495&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Wilson, Marya L. "Total quality management (TQM) at the University Centers". Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wilsonm.pdf.

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Sou, On Peng. "How ISO 9000 approach to total quality management". Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636773.

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Weißmann, Sven. "Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung /". Wiesbaden : Dt. Univ.-Verl, 2002. http://www.gbv.de/dms/bs/toc/338084436.pdf.

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Black, S. A. "Measuring the critical factors of Total Quality Management". Thesis, University of Bradford, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.539126.

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Rampa, SH. "A customised total quality management framework for schools". University of South Africa Press, 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001183.

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Abstract Research has revealed that many of the historically disadvantaged schools in South Africa experience difficulty in implementing policies aimed at restoring the quality of teaching and learning. The difficulty has been attributed to several factors such as poor conceptualisation and implementation of quality management systems at school level. This article reports on empirical research that investigated the possibility of applying Total Quality Management principles in schools for the purpose of restoring the culture of learning and teaching. Data was collected through qualitative and quantitative methods in selected schools situated in the Tshwane North District. The findings revealed that there is a gap between what is provided in the policy framework on the management of quality teaching and learning. It is recommended that in order to fill the gap, schools need to apply customised principles of Total Quality Management. The primary aim of this research was to develop such an integrated framework that is not only theoretically sound but that has been customised for schools’ contexts and conditions.

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Shi, Ji. "The implementation of total quality management in China". Thesis, This resource online, 1993. http://scholar.lib.vt.edu/theses/available/etd-01242009-063130/.

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Lewis, Cynthia J. "Implementing total quality management in the public sector". CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/1106.

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Parish, David Houston Jr. "Total quality management: A handbook for business leaders". CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1415.

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Negrón, Naldos Luis Alfredo. "Relationship between quality management practices, performance and maturity quality management, a contingency approach". Doctoral thesis, Pontificia Universidad Católica del Perú, 2020. http://hdl.handle.net/20.500.12404/16755.

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Quality management is a key element in organizations to improve operational performance, product quality and organizational performance, but despite extensive research, it is still necessary to determine which quality management practices are most important or can generate the greatest benefits in organizations. Likewise, evidence has been found which concludes that not all implementations of quality management systems generate positive effects, so it is necessary to introduce contingent variables in the studies that allow understanding the different situations and thus define which variables are more relevant according to the contingency studied. Sfreddo, Vieira, Vidor, and Santos (2018) and Sousa and Voss (2002) propose to include the variable of quality maturity level as a contingency variable in order to determine which quality management practices are more relevant according to their maturity level. In this study, a multidimensional study of quality management practices and their relationship to the operational performance of organizations was carried out, taking the quality management maturity level as a contingent variable. The result of the evaluation of the level of maturity as a contingency variable has demonstrated that the effects of benefits in the operative performance are presented in the levels of high maturity, in changes in the levels below these do not present a significant relation. It was also demonstrated in the study the importance of working in the QM practices infrastructure to allow the development of QM core practices since these are the ones that finally impact on the operational performance.
La gestión de la calidad es un elemento clave en las organizaciones que permite mejorar el rendimiento operativo, la calidad de los productos y el rendimiento de la organización, pero a pesar de que se han realizado amplias investigaciones, todavía es necesario determinar qué prácticas de gestión de la calidad son más importantes o pueden generar mayores beneficios en las organizaciones. Asimismo, se han encontrado evidencias que concluyen que no todas las implementaciones de sistemas de gestión de calidad generan efectos positivos, por lo que es necesario introducir en los estudios variables contingentes que permitan comprender las diferentes situaciones y de esta manera definir qué variables son más relevantes según la contingencia estudiada. Sfreddo, Vieira, Vidor y Santos (2018) y Sousa y Voss (2002) proponen incluir la variable del nivel de madurez de la calidad como variable contingente para determinar qué prácticas de gestión de la calidad son más relevantes según su nivel de madurez. En el presente estudio se ha realizado un estudio multidimensional de las prácticas de la gestión de la calidad y su relación con el performance operativo de las organizaciones tomando el nivel de madurez del gestión de la calidad como variable contigente. El resultado de la evaluación del nivel de madurez como variable de contingencia ha demostrado que los efectos de los beneficios en el desempeño operativo se presentan en los niveles de alta madurez, en cambio los cambios en los niveles inferiores a éstos no presentan una relación significativa. También se demostró en el estudio la importancia de trabajar en la infraestructura de prácticas de gestión de la calidad para permitir el desarrollo de prácticas básicas de gestión de la calidad, ya que son éstas las que finalmente repercuten en el rendimiento operativo.
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42

Tsang, Lai-shuen, e 曾麗旋. "Quality in residential property management: an evaluation of total quality management in private propertymanagement sector". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B44402107.

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43

Adebanjo, A. Oludotun. "A framework for total quality culture development". Thesis, University of Liverpool, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.246737.

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Baškarada, Saša Koronios Andy. "Information quality management capability maturity model". Wiesbaden : Vieweg + Teubner Research, 2009. http://site.ebrary.com/id/10382617.

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Baškarada, Saša. "Information quality management capability maturity model". Wiesbaden [Germany] : Vieweg+Teubner Research, 2009. http://dx.doi.org/10.1007/978-3-8348-9634-6.

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De, Bruyn Phillipus Petrus. "A management strategy for the improvement of the effectiveness of secondary schools through total quality management / Phillipus Petrus de Bruyn". Thesis, Potchefstroom University for Christian Higher Education, 2003. http://hdl.handle.net/10394/10099.

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The new paradigm in managing organisations, known as Total Quality Management (TQM), was investigated in this thesis. TQM as a management concept represents a fundamental change in the management approach of organisations (i.e. schools). TQM comprises a comprehensive change to the theory and practice of management, and focuses in particular on leadership and people. It is claimed in literature that the bulk of problems of organisations is leadership or management-related subsequently the implementation of TQM poses a major challenge to the managers of those organisations. It has become clear from literature that TQM comprises a radical departure from the traditional educational paradigm of bureaucracy, autocracy and mediocrity, towards a system that liberates the educator from bureaucratic red tape, and which provides for a model of empowerment and participation. This research was particularly aimed at the application of quality principles in secondary schools. The aims of the research were to • determine the nature and characteristics of TQM in schools through a review of the literature; • identify methods from the literature for the implementation of TQM in schools; • identify and analyse from the literature schools as case studies; • determine to what extent effective schools make use of TQM, and to what extent elements of TQM were to be identified in these schools; • determine whether the strategies employed in schools are based on TQM assumptions and could characterise them as effective in terms of TQM; • develop a management strategy for the improvement of the effectiveness of secondary schools through the implementation of TQM. A literature study was undertaken to analyse TQM and to determine methods for implementing TQM in schools. The empirical research consists of two phases: a quantitative phase comprising the use of a questionnaire to determine to what extent principals make use of TQM, and a qualitative phase in which principals, educators, learners and parents participated in interviews to determine what strategies schools use are based on TQM. Information from both the literature review and the empirical study was used to develop a management strategy as a guide for principals to improve the effectiveness of schools through TQM. The conclusion chapter contains a summary of the research, findings and recommendations 'in respect of the research aims.
Thesis (Ph.D. (Education))--Potchefstroom University for Christian Higher Education, 2003

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Cheuk, Wing-chong Karen, e 卓穎莊. "An analysis of the quality culture of Hong Kong companies". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B30431827.

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Yip, Wai-leung. "The influence of Chinese cultural values on successful housing management in China and Hong Kong". Click to view the E-thesis via HKUTO, 2002. http://sunzi.lib.hku.hk/hkuto/record/B31969288.

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Magwaza, Lungile Thokozile. "Educators' views on total quality management in secondary schools in Eshowe circuit". Thesis, University of Zululand, 2007. http://hdl.handle.net/10530/1133.

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Submitted in partial fulfillment of a Masters Degree in the Department of Educational Planning and Administration in the Faculty of Education at the University of Zululand, South Africa, 2007.
A number of sources and articles have been published on the subject of Total Quality Management (TQM). The majority of them have not been specifically targeted at how educators view TQM and how it could be used to improve teaching and learning in schools. The purpose of this study was to detennine the views of educators on TQM in secondary schools. The study aimed at finding out how TQM principles could be used to achieve quality teaching and learning. The focus was on TQM as a universal management tool for quality improvement in education. A questionnaire was administered to a total of eighty-eight respondents comprising ten principals, ten deputy principals, twenty heads of departments and forty-eight educators selected from ten secondary schools in the selected circuit. The data was analysed in percentages and recorded in tables. The results were also illustrated by means of the graphs to make interpretations easier.

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Cheuk, Wing-chong Karen. "An analysis of the quality culture of Hong Kong companies /". [Hong Kong : University of Hong Kong], 1994. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13787998.

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