Teses / dissertações: "Total quality management in nursing"

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Huda, Fahmia. "Total quality management in voluntary service organisations : residential and nursing care homes". Thesis, University of Westminster, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.480907.

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Cruickshank, Mary Therese. "Developing a quality culture within a school of nursing in higher education /". View thesis View thesis, 2000. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030424.121009/index.html.

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Coetzee, Siedine Knobloch. "Quality of doctoral education in nursing in South Africa / Siedine Knobloch Coetzee". Thesis, North-West University, 2010. http://hdl.handle.net/10394/4958.

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The number of doctoral programmes in nursing has rapidly multiplied in many countries of the world, with each doctoral programme varying not only between countries, but also between higher education institutions within countries. This has led to a concern about the quality of doctoral education in nursing and the development of quality criteria, standards and indicators (QCSI) for doctoral education in nursing that can be applied globally. This study is part of an international collaborative study to compare the quality of doctoral education in nursing among Australia, Japan, Korea, South Africa, Thailand, United Kingdom (UK) and the United States of America (USA) using the QCSI criteria, i.e. the nature of the mission, the quality of academic personnel, doctoral students, curriculum, programme administration and infrastructure, the availability of institutional resources and evaluation of the programme. In South Africa, no study has ever been conducted at a national level to evaluate the quality of doctoral education in nursing. Linking to the global need, this research aimed to explore and describe the quality of doctoral education in nursing in South Africa and to develop a strategy to improve the quality of doctoral education in nursing in South Africa. The aim was achieved through five objectives: exploring and describing the quality of doctoral education in nursing in South Africa from the perspectives of nursing deans, academic personnel, doctoral graduates and doctoral students with regard to the nature of the mission, the quality of academic personnel, doctoral students, curriculum, programme administration and infrastructure, availability of institutional resources, and evaluation of the programme. A further objective was to develop a strategy to improve the quality of doctoral education in nursing in South Africa. The design of the study was quantitative, with exploratory, descriptive and contextual research strategies. The research followed specific steps that consisted of two phases. Phase one consisted of the first four objectives of the study and entailed a comprehensive literature review and empirical research using four structured (Likert-type) internet-mediated (by v email) questionnaires to explore and describe the quality of doctoral education in nursing in South Africa from the perspectives of nursing deans, academic personnel, doctoral graduates and doctoral students. Sixty-two (62) problems were identified from the literature review and the empirical research, which served as the evidence base towards developing a strategy for improving the quality of doctoral education in nursing in South Africa in phase two, which consisted of objective five of the study. The strategy for improving the quality of doctoral education in nursing in South Africa was developed using a strategic process to develop a vision, mission, values, principles, assumptions, strategy objectives, and functional tactics, based on Total Quality Management (TQM) philosophy_ Finally, the research was evaluated, limitations were identified and recommendations were formulated for practice, education, research and policy.
Thesis (Ph.D. (Nursing))--North-West University, Potchefstroom Campus, 2010.

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Cruickshank, Mary T., of Western Sydney Hawkesbury University e Faculty of Management. "Developing a quality culture within a school of nursing in higher education". THESIS_FMAN_XXX_Cruickshank_M.xml, 2000. http://handle.uws.edu.au:8081/1959.7/604.

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During the past decade, nurses in the clinical setting have began making a paradigm shift from Quality Assurance to Total Quality Management, or as it is commonly referred to within health care facililties, Continuous Quality Improvement.In contrast, scant attention has been paid to quality management practices in nursing in the higher education sector. This study provides an applied example of where it investigates quality management practices in the context of organisational culture and human resource management with the aim of developing a quality culture model for a school of nursing in higher education.The research study that was conducted produced several major findings from the views of nurse academics who participated in it. Several issues associated with nurse academics' opinions of quality management practices utilised in schools of nursing have been unravelled.The fundamental issue is that procedures and policies formulated for nurses in the hospital setting do not serve the needs of nursing education.The most crucial factor to be considered in policy developments and future research is that it needs to be contextualised in the culture of nursing in higher education.It has become imperative that a transparent quality culture reflects contemporary nursing in Australia and the proposed model in this thesis provides nurses with an opportunity to shape a quality system for the nursing profession.
Doctor of Philosophy (PhD)

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Hellwig, Sharon Donahue. "The relationship between climate and nurses work satisfaction in two types of hospitals /". Access Digital Full Text version, 1995. http://pocketknowledge.tc.columbia.edu/home.php/bybib/11790489.

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Thesis (Ed.D.)--Teachers College, Columbia University, 1995.
Includes tables. Typescript; issued also on microfilm. Sponsor: Keville Frederickson. Dissertation Committee: Elizabeth Tucker. Includes bibliographical references (leaves 77-83).

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Rostamian, David, e Julius Peter Odwar. "Äldres upplevelser av kvalitet på särskilda boenden". Thesis, Södertörn University College, School of Business Studies, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-2751.

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Old people's life situation when receiving municipal help and care in theirlast period of life is sparsely investigated from their own perspective. Thepurpose of this study was focused on the thoughts of the aged people andtheir personal experiences on what quality is within the geriatric care. Inthis qualitative study, 10 elderly people aged 75-90 years wereinterviewed from 3 different nursing homes within Solna Municipality.Qualitative interviews, with the emphasis on their present life situationespecially what brought about a good life, were performed. The interviewswere analysed using qualitative content analysis. The implication of theterm “meaningful existence” is individual and differs from person toperson. This study has identified six categories that could lead to ameaningful existence for the elderly living in nursing homes. These were:to feel secure, maintaining self determination, maintaining relations, to berespected, to feel comfort and to be active. In conclusion it was found thata meaningful existence, what ever it may be to the single individual, isimportant the quality of life for the elderly person residing in nursing homes.

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Ullén, Sandra. "Kundperspektiv i uppföljning av insats-vård-och omsorgsboende : Ett steg närmare". Thesis, Mittuniversitetet, Avdelningen för kvalitets- och maskinteknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-40270.

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Syftet med detta examensarbete är att bidra med kunskap om hur kundfokus enligt Total Quality Management kan förstärkas i socialtjänstens uppföljning av insatsen vård-och omsorgsboende. Genom kvalitativ metod har dokumentanalys och kartläggning av dokument från socialstyrelsen och tre olika kommuner genomförts för att undersöka vilka verktyg för kvalitetssäkring som används av socialtjänsten idag. Verktygen som inhämtades var identiska i form av kvantitativa uppföljningsfrågor. De bedömdes inte vara tillräckligt kundorienterade ur TQM perspektiv och därför modifierades dessa till en ny intervjumall med öppna frågor. Den modifierade intervjumallen testades på fyra informanter som bor på vård-och omsorgsboende för att undersöka på vilket sätt kundperspektivet i uppföljningsprocessen kan bidra till högre kvalitet på insatsen. Slutsatsen är att uppföljningar med öppna frågor var ett steg närmare kundperspektivet, men dock inte tillräckligt då uppföljningsfrågorna endast undersökte informanternas basbehov. Förbättringsområden på insatsen vård-och omsorgsboende som identifierats från informanternas utsagor stämmer med vad tidigare forskning definierat som största svårighet med implementering av TQM i offentlig sektor: begränsade ekonomiska resurser samt att tillgodose en stor grupps varierade och individuella behov. Begränsade ekonomiska resurser leder till personalbrist, brist på utbud på aktiviteter och hur ofta de kan genomföras samt mindre varierade måltider och sämre kvalitet på råvaror.
The purpose of this report is to contribute with knowledge of how customer focus from a perspective of Total Quality Management can be strengthened in the social services' follow-up of care and care housing. Qualitative document and survey analysis of documents from the Swedish National Board of Social Affairs and three different municipalities were carried out to investigate which tools for quality assurance are used by the social service today. The tools obtained were identical in the form of quantitative follow-up questions. They were not considered to be sufficiently customer-oriented from TQM's perspective and therefore these were modified to a new interview template with open questions. The modified interview template was tested on four informants who live in nursing homes to investigate how the customer perspective in the follow-up process can contribute to higher quality of the intervention. The conclusion is that follow-ups with open questions were one step closer to the customer perspective, but not enough, since the follow-up questions only examined the informants' basic needs. Areas of improvement in nursing home care services identified from the informants' statements are consistent with what previous research has defined as the greatest difficulty in implementing TQM in the public sector: limited financial resources and meeting a large group's varied and individual needs. Limited financial resources lead to staff shortages, lack of range of activities and how often they can be carried out as well as less varied meals and poor quality of raw materials

2020-06-26

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Pinto, Vitória Regina Souza. "Construção e análise de uma ferramenta computacional para cálculo de indicadores de qualidade da assistência de enfermagem: estudo metodológico". Universidade Federal Fluminense, 2014. https://app.uff.br/riuff/handle/1/2555.

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Submitted by Fabiana Gonçalves Pinto (benf@ndc.uff.br) on 2016-10-19T14:51:28Z No. of bitstreams: 1 Vitoria Regina Souza Pinto.pdf: 2548265 bytes, checksum: 0eebd8f8ef559d5346dc26dcdebc72fb (MD5)
Made available in DSpace on 2016-10-19T14:51:28Z (GMT). No. of bitstreams: 1 Vitoria Regina Souza Pinto.pdf: 2548265 bytes, checksum: 0eebd8f8ef559d5346dc26dcdebc72fb (MD5) Previous issue date: 2014
Mestrado Profissional em Enfermagem Assistencial
Trata-se de um estudo que tem como objeto a elaboração de uma ferramenta computacional para coleta de dados e cálculo de indicadores, para avaliação da qualidade da assistência de enfermagem, que permitirá fazer análise de causa e consequência, e caracterizar o nível de atuação da enfermagem, identificando aspectos positivos ou negativos da assistência que vem sendo prestada ao paciente, com o objetivo de melhorá-la. Objetivos: Desenvolver uma ferramenta computacional para mensuração de indicadores de qualidade da assistência de enfermagem; identificar os indicadores de qualidade da assistência de enfermagem na ótica dos enfermeiros das clínicas médica feminina e masculina, estabelecendo articulação com os indicadores do manual de indicadores de enfermagem do Núcleo de Apoio à Gestão Hospitalar (NAGEH); construir uma ferramenta computacional para o registro das ocorrências relacionadas à assistência de enfermagem e cálculo dos indicadores de qualidade de enfermagem; analisar os resultados dos testes com a ferramenta, a partir dos dados coletados nas clínicas médicas. Método: Trata-se de uma pesquisa metodológica, que se refere às investigações dos métodos de obtenção, organização e análise de dados, para a elaboração, avaliação dos instrumentos e técnicas. Após aprovação no Comitê de Ética em Pesquisa com o CAAE nº 21758113.9.0000.5243, se deu a coleta de dados com a técnica de entrevista semiestruturada, realizada no período de fevereiro a maio de 2014, com os enfermeiros das clínicas médicas de um hospital universitário. Para este estudo o caminho metodológico foi constituído de cinco fases: revisão bibliográfica, entrevista com os participantes da pesquisa, organização dos dados, análise dos dados, estruturação da planilha e teste do protótipo impresso e eletrônico nas clínicas médicas. Resultados: Os dados obtidos com a entrevista evidenciaram os indicadores que poderiam ser elaborados, medidos e controlados nas clínicas médicas de acordo com a visão dos enfermeiros. Também possibilitou o registro de outras informações e impressões acerca do trabalho e da gestão do cuidado desenvolvida nas clínicas, com a evidência de que a qualidade do cuidado decorre da avaliação das três dimensões: estrutura, processo e resultado. Na ótica dos enfermeiros, os três indicadores de qualidade da assistência de enfermagem, prioritários para serem medidos e monitorados, compondo a ferramenta computacional proposta neste estudo foram: incidência de úlcera de pressão, incidência de queda e incidência de flebite. Conclusão: O uso de uma ferramenta computacional de indicadores possibilitará, através da construção de um aplicativo WEB, pelo setor de Gerência e Tecnologia e Informação do Hospital, o armazenamento dos dados referentes aos processos de assistência de enfermagem, e o mesmo ficará disponível para que a avaliação dos resultados dessa assistência seja realizada em tempo real, e o gerenciamento das informações possa ser compartilhado entre diretor de enfermagem, gerentes e coordenadores da assistência, educação permanente e núcleo da segurança do paciente.
This is a study that has as its object the development of a computational tool for data collection and calculation of indicators, to assess the quality of nursing care, that will allow the analysis of cause and consequence, and to characterize the level of performance of nursing, identifying positive or negative aspects of care that is being provided to patients in order to improve it. Objectives: Develop a computational tool to measure quality of nursing care indicators; identify indicators of quality of nursing care in the perspective of nurses in female and male medical clinics, establishing liaison with indicators of the manual of indicators nursing of the Support Center for Hospital Management (NAGEH, in Portuguese); build a computational tool for documenting events related to nursing care and calculation of nursing quality indicators; analyze test results with the tool, from the data collected in medical clinics. Method: It is a methodological research, which refers to investigations of obtaining methods, organization and analysis of data for the preparation, evaluation of tools and techniques. After approval by the Ethics Committee on Research with CAAE No 21758113.9.0000.5243, the data was collected by semi-structured interview technique, performed in the period from February to May 2014, with the nurses of medical clinics of a university hospital. For this, the methodological study consisted of five phases: literature review, interviews with participants, data organization, data analysis, spreadsheet structuring, test of the printed and electronic prototype in medical clinics. Results: The data obtained from the interview shows the indicators that could be developed, measured and controlled in medical clinics according to the view of nurses. Also enabled the recording of other information and impressions about the work and care management developed in clinics, with evidence that the quality of care results from the evaluation of three dimensions: structure, process and outcome. In the view of nurses, the three priority indicators of quality of nursing care to be measured and monitored, making the computational tool proposed in this study were: pressure ulcer incidence, incidence of falls and incidence of phlebitis. Conclusions: The use of a computational tool of indicators by building a web application will allow the storage of data on nursing care processes, by the management, Technology and Information sector of the Hospital, which will be available for the evaluation the results of this assistance performed in real time, and will allow the management of information can be shared between the director of nursing, managers and coordinators of care, continuing education and patient safety center.

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Muskat, Birgit. "Total Quality Management im Tourismus". Wiesbaden : Dt. Univ.-Verl, 2007. http://dx.doi.org/10.1007/978-3-8350-5413-4.

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吳偉倫 e Wai-lun James Ng. "Total Quality Management in China". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268250.

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Lundahl, Carl Gustav. "Total quality management in sawmills /". Luleå : Division of Wood Science and Technology, LTU Skellefteå, Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3018479.

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Ng, Wai-lun James. "Total Quality Management in China /". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831217.

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Waddington, Michael E. "Total Quality Management : the development, application and analysis of a Total Quality Management paradigm in healthcare". Thesis, University of Huddersfield, 1995. http://eprints.hud.ac.uk/id/eprint/4875/.

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The research programme focuses on Total Quality Management adoption and application. TQM which is established in a number of businesses and industries has more recently been introduced into healthcare. TQM definition and eclectic paradigm has been developed and tested for establishing quality performance and distinguishing radical change and continuous improvement approach. A number of critical elements and variables concerning implementation and application are identified which pertain to organisations which through size and bureaucracy operate with diverse missions, a wide range of systems and are characterised by degrees of rigidity from an employee mix of multiple knowledge, understanding competences skills and hence commitment. Research was conducted in healthcare provider organisations, which involved eighty-three NHS hospitals/Trusts, wherein two pilot, twelve TQM demonstration and sixty-nine sites were involved. The main focus concerned a case study Trust, which although demonstrating keen interest in quality management had not reached the formative stages of developing TQM definition or paradigm. The research framework is based on a number of approaches in that methods selected for evaluation were appropriate both to the situation and the context of TQM strategies being examined. Intention was to identify successes and failures of the TQM processes applied, establish similarities and distinguishable differences and determine extent to which TOM objectives were achieved and the impact of the processes on specific groups. The investigation was undertaken using longitudinal analysis which involved in-depth interviews with top managers and clinicians and a mix of employees, customers, potential customers and purchasers in the form of managers, consultants, hospital doctors, nurses, support services personnel, patients, members of the public and GPs. TOM Awareness and Action Seminars and Workshops involving personnel from a variety of international healthcare organisations provided an additional source of data. Self-completion questionnaires were also used. Data analysis compares and contrasts varying TQM models, processes, activities and results from degree of emphasis placed on critical elements and variables. Stage predictions and resulting outcomes are presented and quality of care improvements suggested from analysis of customer perceptions of quality and value. The findings show significant variations in approach between the hospitals/Trusts in matters which concern organisation, management and culture issues, resulting in a high proportion viewing TOM process as evolution from quality assurance to radical change, hospital process re-engineering and patient focused care A minority only included such processes in their application of TQM. Key conclusions result from attempt at establishing some measure of success and failure from TQM implementation and application. Findings contribute to the extant literature specifically in that beyond top management and clinician commitment to high level strategic focus is a combination of facilitator-led culture change, motivation and shared values directing attention to exceeding that of merely doing enough for reducing poor quality and customer complaints. Patient involvement in TOM is more problematic than literature suggests from both the patients and professionals perspectives of patient empowerment. Bottom-up action focused TQM paradigm working simultaneously with top down support and commitment requires barrier breaking, culture transformation and the establishment of internal/external customer and supplier chains and seeking to establish opportunities for continuous improvement and radical change in advance of attempts at in-depth implementation and evaluation. It is not over-statement to conclude that the majority of managers and clinicians were unaware of the costs of getting things wrong. Despite TOM being acted upon as driving force for competition most had limited knowledge of how much non-quality cost them, suggesting that they had not earlier thought it necessary to measure the costs of none or low quality. Research results, irrespective of applications definition or paradigm, question the views that TQM is long-term process. Whether these may be concluded as desire to integrate TOM with other foci or vacuum sucking in panaceas was unclear. It was clear however that although quality in healthcare is sacred total quality management is not.

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Wang, Xu. "An integrated total quality management framework". Thesis, University of Sussex, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.489031.

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Wong, Shiu Ho. "Total quality of supply chain management". Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20560/.

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In today's business, companies must make use of the resources of their whole supply chains to be successful in the intensely competitive market place. Therefore, supply chain management (SCM) has become a useful and strategic tool for companies to achieve competitive advantage. Many SCM studies focus on the information flow and material flow between organisations and their suppliers. They do not have a holistic view of SCM with little emphasis on parameters such as culture, quality, relationship and process factors. This study develops a more comprehensive SCM model which can help organisations better manage their supply chains and achieve business excellence. Since Total Quality Management (TQM) principles are useful in helping companies achieve business excellence, they should also be able to help companies' supply chains achieve business excellence. Hence, the study utilises TQM principles to enrich the existing SCM model and form the new Supply Chain Management Excellence (SCME) Model. The study was conducted in Hong Kong which offers a good Asian setting for the study of the western concepts of TQM and SCM. Data were collected from supply chain managers of 139 companies. Structural equation modeling was used to develop the new SCM structural model. EQS programme was employed to test the Goodness of Fit of the new SCM model. Once the theorised model has been tested to fit with the data in the study, indices for the application of SCM success factors and companies' overall performance for the 139 companies are calculated by the Partial Least Squares (PLS) method using the SAS programme. The same procedure was also applied to a construction company to further validate the Model at the company level. Findings of this study indicate that the new SCM model fits with the data of the 139 companies and the construction company very well. The Model is valid and useful for companies to achieve business excellence through supply chain management and thus the development of the Model contributes to supply chain management research. The study also contributes to TQM research by extending TQM principles from the company's level to the business-to-business level of companies and their suppliers. The Supply Chain Management Excellence Index generated by the SCME Model serves as an objective and comprehensive single measure of organisational effectiveness, and can be used for purposes of comparison across companies. Companies can use this Model to self assess their strengths and weaknesses on success factors for supply chain management and develop improvement plans. Moreover, the study offers a valuable database for future benchmarking exercises on supply chain management.

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Choisne, Franck R. (Franck Remi Didier) Carleton University Dissertation Management Studies. ""Performance measurement for total quality management."". Ottawa, 1994.

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Beckwith, Paul D. "Total Quality Management a management philosophy for providing high quality construction /". Thesis, Baltimore, Maryland : University of Maryland, 1992. http://handle.dtic.mil/100.2/ADA252743.

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Thesis (M.S. in Civil Engineering) University of Maryland, Spring 1992.
"A scholarly paper submitted to: Professor William Maloney of The University of Maryland for ENCE 689, Spring 1992." Description based on title screen as viewed on April 8, 2009. Includes bibliographical references (p. 42-43). Also available in print.

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Cheong, Shu-keung Frankie, e 張樹強. "Implementing total quality management in estate management company". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31968557.

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Cheong, Shu-keung Frankie. "Implementing total quality management in estate management company". Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22360049.

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Alazemi, Waleed. "Total quality management within the construction industry of Kuwait : the role of Total Quality Management and its usage". Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/12654.

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The aim of this research is to understand employees' contribution to the successful implementation of total quality management (TQM) within construction companies in Kuwait. A research model was developed based on previous studies to guide the research and understand the different factors that contribute to employee contribution and implementation of TQM. The research begins with reviewing different literatures on employee contribution and TQM. The factors studies the implementation and usage of quality management in the construction companies and factors such as leadership, employee, teamwork, and information technology on TQM. To understand employee contribution, data was collected from employees in the construction companies in Kuwait. The data was collected using quantitative survey and using questionnaires that were distributed by hand to the companies. The collected data was entered in statistical software to generate different types of analyses. The types of analyses were descriptive, crosstab, correlation, factor, regression, Kruskall Wallis and Mann Whitney. Based on the results leadership, employee, teamwork and information technology were found to be significant to the role of TQM in the construction companies. The recommendations were towards practicing continuous improvement, strengthening employee training, increasing and enhancing communication between managers and employees. The future research recommendations are towards gathering information from senior managers and CEO. The data needs to be compared with this study to understand the role of senior managers towards success of TQM in construction companies.

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Ridgeway, Graeme Mansel. "Introducing total quality management : a change in management ideology". Thesis, Sheffield Hallam University, 1997. http://shura.shu.ac.uk/3182/.

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Total Quality Management (TQM) is a phenomena of the eighties. According to Pascale (1990), it has received more publicity than any other management innovation. Its level of popularity seems only to be rivalled by the variety of ways it manifests itself to managers and academics. This thesis is an explanatory case study (Hamel 1993; Yin 1994), based on research into one company's efforts to introduce Total Quality Management to their organisation. The research task was to explain the changes being brought about within the researcher's employing company, Ilford Limited, a photographic materials manufacturer, during six years of TQM adoption. The exploration of different perspectives that would explain the organisational changes being studied were primarily driven by a search for 'useful knowledge' (Louis 1983). This work grew from TQM as a quality improvement programme to the use of an ideological perspective and critique, (Bendix 1956; Gramsci 1971; Seliger 1976; Giddens 1979; Anthony 1977; Habermas 1984; Mumby 1988), which could be seen as contextually relevant, (Pettigrew 1985). Bendix defined management ideology as "those ideas which are espoused by or for those who exercise authority in economic enterprises". It will be argued that TQM renews the ideological appeal which is focused on securing managerial commitment to the aims of the organisation. The need for a renewed appeal in Ilford followed an 'array of cost cutting attacks' such as redundancy and reorganisation, in which managers have become as much the victims as the shop floor workers in the past. The effect of this 'victimisation' on the management community in Ilford was significant and led to an increasing alienation of its managers, (Baxter 1982). This alienation was aggravated by a rising cynicism amongst managers and a loss of value previously inherent in their work as a central life interest. The importance of committed managers to the success of the organisation is highlighted by Anthony, who comments that managers will replace the manual worker as the focus for ideological appeal, because they are now "the determinant of productivity". In Crosby's (1979) view, management commitment is 'Step One' in improving quality management and other writers on quality such as Deming (1986) and Juran (1992), would concur that managers are also the 'determinant of quality'. TQM has therefore, two main roles, an overt role as a rational response to poor competitiveness and a covert role of renewing the legitimacy of a management ideology. Both of these roles are examined in this thesis. TQM as ideology is also a critique of the rational management perspective, in Thompson's (1989) words, "ideology is the thought of the other". The derogatory use of the term to indicate a 'false consciousness' and as a hegemonic project that has infiltrated companies with "New Right" ideas of the "internalisation of market relations", has been developed by some Trades Unions and academics, ( Hall, 1988; GMBU Paper 1991; Du Gay and Salaman 1992; Tuckman 1994). This perspective will be discussed in the context of the case study and the search for useful explanations of TQM induced changes at Ilford Limited.

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Sherif, Khaled F. "Total quality management and construction project management in Libya". Thesis, University of Plymouth, 2010. http://hdl.handle.net/10026.1/2510.

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This thesis sought to explore total quality management (TQM) implementation and barriers that need to be overcome due to differences between societal cultures, which have become a subject of intense discussion in the wake of the globalisation of the world economy. Inter-societal cultural barriers to TQM implementation were contrasted against the accepted organisational cultural barriers, which are well documented in established literature on this topic. A case study for the analysis was taken from the Libyan construction sector, where TQM is increasingly being reported as being adopted by companies keen to solve quality problems in their industry. This research explored the barriers that exist and that have acted to hinder the adoption of TQM practices using an in-depth survey of two Libyan construction companies (A&B). The findings of this research are presented as a conceptual framework upon which proactive measure may be planned to improve TQM adoption and which may also act as a guide for further research. Both qualitative and quantitative techniques were used to obtain primary and secondary data for the research and the TQM model framework was successfully used in a self assessment case study of companies (A&B) in Libya. The survey was able to identify critical barriers that were assessed in relation to other published data on inter-societal and intra-organisational barriers so as to identity a number of barriers unique to the Libyan case study. The overall results indicated that the case study companies were in the early stages of TQM initiatives and that there were large areas for improvement to overcome the barriers.

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Chow, Chi-yang David, e 周志揚. "Total quality management in Hong Kong bank". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268717.

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Yip, Man-shan Tammy, e 葉文珊. "Total quality management for the accounting profession". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31269515.

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Poon, Kai-jee Edward, e 潘啓智. "Total quality management in the constructed project". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B42128353.

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Leonard, Denis Thomas Patrick. "The strategic dynamics of Total Quality Management". Thesis, University of Ulster, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393771.

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McAdam, Rodney. "Tracing the loci of total quality management". Thesis, University of Ulster, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393486.

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McPherson, Aaron F. (Aaron Francis). "Total quality management at AT&T". Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11525.

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Kramer, Miriam. "The human factor in Total Quality Management". Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50154.

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Thesis (MBA)--Stellenbosch University, 2004.
The nature of work and its organisation has interest managers, economists and social scientists for as long as people have been employed by others to engage in productive activity. Managers have largely been interested in maximising output from available resources. During the last decade one approach has risen to outstanding popularity in this context: Total Quality Management. Total Quality Management is regarded as an approach which combines the technical and managerial side of management. Whereas the technical side of quality management is very much dependant on statistical control processes, the managerial side is more concerned with the people involved. A main focus point of this research report is the human side of quality management. By conducting an in depth literature review the author found that the human aspect of quality management had a great impact on the successful of quality assurance programmes. In this context the variable of motivation and satisfaction are reviewed in detail. It was discovered that the success of a business is largely dependent upon the ability of leaders to motivate workers to achieve the highest results. All leaders should understand motivation theory so that they can help ensure the success of their workplace. Only by taking into account the human aspects of an organisation and especially in the context of quality management programmes, the success of an organisation in the rapidly changing and extremely demanding times can be assured.

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Flores-Molina, Jose C. "A Total Quality Management Methodology for Universities". FIU Digital Commons, 2011. http://digitalcommons.fiu.edu/etd/375.

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This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan. Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an integral quality improvement initiative for the university as a whole, which is the main contribution of this study. This research is built on various reference TQM models and criteria provided by ISO 9000, Baldrige and Six Sigma; and educational accreditation criteria found in ABET and SACS. The TQM methodology is proposed by following a seven-step meta-methodology. The proposed methodology guides the user to develop a TQM plan in five sequential phases: initiation, assessment, analysis, preparation and acceptance. Each phase defines for the user its purpose, key activities, input requirements, controls, deliverables, and tools to use. The application of quality concepts in education and higher education is particular; since there are unique factors in education which ought to be considered. These factors shape the quality dimensions in a university and are the main inputs to the methodology. The proposed TQM Methodology is used to guide the user to collect and transform appropriate inputs to a holistic TQM Plan, ready to be implemented by the university. Different input data will lead to a unique TQM plan for the specific university at the time. It may not necessarily transform the university into a world-class institution, but aims to strive for stakeholder-oriented improvements, leading to a better alignment with its mission and total quality advancement. The proposed TQM methodology is validated in three steps. First, it is verified by going through a test activity as part of the meta-methodology. Secondly, the methodology is applied to a case university to develop a TQM plan. Lastly, the methodology and the TQM plan both are verified by an expert group consisting of TQM specialists and university administrators. The proposed TQM methodology is applicable to any university at all levels of advancement, regardless of changes in its long-term vision and short-term needs. It helps to assure the quality of a TQM plan, while making the process more systemic, efficient, and cost effective. This research establishes a framework with a solid foundation for extending the proposed TQM methodology into other industries.

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Poon, Kai-jee Edward. "Total quality management in the constructed project". Click to view the E-thesis via HKUTO, 1989. http://sunzi.lib.hku.hk/hkuto/record/B42128353.

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Etienne, Michele. "Total-Quality-Management im Spital erfolgreich gestalten /". Bern : Haupt, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008939726&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Yip, Man-shan Tammy. "Total quality management for the accounting profession /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872215.

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Chow, Chi-yang David. "Total quality management in Hong Kong bank /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876634.

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DeFazio, Mary Beth. "Total Quality Management and the Malcolm Baldridge National Quality Award /". Online version of thesis, 1993. http://hdl.handle.net/1850/11577.

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Zhang, Zigang. "Quality management for Chinese construction". Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366064.

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董志堅 e Chi-kin Steve Tung. "Total quality management: a key to success onproviding quality property management in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B3196901X.

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Radtke, Philipp. "Ganzheitliches Modell zur Umsetzung von Total-quality-Management /". Berlin : IPK, 1997. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007843495&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Wilson, Marya L. "Total quality management (TQM) at the University Centers". Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wilsonm.pdf.

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Sou, On Peng. "How ISO 9000 approach to total quality management". Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636773.

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Weißmann, Sven. "Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung /". Wiesbaden : Dt. Univ.-Verl, 2002. http://www.gbv.de/dms/bs/toc/338084436.pdf.

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Black, S. A. "Measuring the critical factors of Total Quality Management". Thesis, University of Bradford, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.539126.

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Rampa, SH. "A customised total quality management framework for schools". University of South Africa Press, 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001183.

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Abstract Research has revealed that many of the historically disadvantaged schools in South Africa experience difficulty in implementing policies aimed at restoring the quality of teaching and learning. The difficulty has been attributed to several factors such as poor conceptualisation and implementation of quality management systems at school level. This article reports on empirical research that investigated the possibility of applying Total Quality Management principles in schools for the purpose of restoring the culture of learning and teaching. Data was collected through qualitative and quantitative methods in selected schools situated in the Tshwane North District. The findings revealed that there is a gap between what is provided in the policy framework on the management of quality teaching and learning. It is recommended that in order to fill the gap, schools need to apply customised principles of Total Quality Management. The primary aim of this research was to develop such an integrated framework that is not only theoretically sound but that has been customised for schools’ contexts and conditions.

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Shi, Ji. "The implementation of total quality management in China". Thesis, This resource online, 1993. http://scholar.lib.vt.edu/theses/available/etd-01242009-063130/.

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Lewis, Cynthia J. "Implementing total quality management in the public sector". CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/1106.

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Parish, David Houston Jr. "Total quality management: A handbook for business leaders". CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1415.

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Tung, Chi-kin Steve. "Total quality management a key to success on providing quality property management in Hong Kong /". Click to view the E-thesis via HKUTO, 2001. http://sunzi.lib.hku.hk/hkuto/record/B3196901X.

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Chan, Chi-chung. "Quality management issues facing a testing laboratory /". Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876695.

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Adebanjo, A. Oludotun. "A framework for total quality culture development". Thesis, University of Liverpool, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.246737.

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Tsang, Lai-shuen, e 曾麗旋. "Quality in residential property management: an evaluation of total quality management in private propertymanagement sector". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B44402107.

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