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Bibliografias temáticas / Total quality management

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Literatura científica selecionada sobre o tema "Total quality management"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 31 de julho de 2024

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Artigos de revistas sobre o assunto "Total quality management"

1

Sherman, Clayton V. "Total Management, Not Total Quality Management". Journal For Healthcare Quality 12, n.º 4 (setembro de 1990): 26–29. http://dx.doi.org/10.1111/j.1945-1474.1990.tb00079.x.

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Sherman, Clayton V. "Total Management, Not Total Quality Management". Journal For Healthcare Quality 13, n.º 1 (janeiro de 1991): 26–31. http://dx.doi.org/10.1111/j.1945-1474.1991.tb00121.x.

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Borri, Fabio, e Giuliano Boccaletti. "From total quality management to total quality environmental management". TQM Magazine 7, n.º 5 (outubro de 1995): 38–42. http://dx.doi.org/10.1108/09544789510098614.

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Gupta, Dr Rakesh. "Role of Total Quality Management in Education". Global Journal For Research Analysis 3, n.º 2 (15 de junho de 2012): 7–8. http://dx.doi.org/10.15373/22778160/february2014/86.

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Mataac, Chito Moldogo. "Improving Service Operations through Total Quality Management". International Journal of Research Publication and Reviews 5, n.º 6 (junho de 2024): 7109–24. http://dx.doi.org/10.55248/gengpi.5.0624.1647.

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McNally, Will, e John S. Oakland. "Total Quality Management". Journal of the Operational Research Society 41, n.º 8 (agosto de 1990): 784. http://dx.doi.org/10.2307/2583485.

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Ziegel, Eric R., A. Tenner e I. DeToro. "Total Quality Management". Technometrics 35, n.º 4 (novembro de 1993): 466. http://dx.doi.org/10.2307/1270307.

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Groth, U., e A. Kammel. "Total Quality Management". Zeitschrift für wirtschaftlichen Fabrikbetrieb 87, n.º 2 (1 de fevereiro de 1992): 119–22. http://dx.doi.org/10.1515/zwf-1992-870223.

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Soriano, Domingo Ribeiro. "Total Quality Management". Cornell Hotel and Restaurant Administration Quarterly 40, n.º 1 (fevereiro de 1999): 54–59. http://dx.doi.org/10.1177/001088049904000123.

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Martin, Lawrence L. "Total Quality Management:". Administration in Social Work 17, n.º 2 (2 de agosto de 1993): 1–16. http://dx.doi.org/10.1300/j147v17n02_01.

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Teses / dissertações sobre o assunto "Total quality management"

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Muskat, Birgit. "Total Quality Management im Tourismus". Wiesbaden : Dt. Univ.-Verl, 2007. http://dx.doi.org/10.1007/978-3-8350-5413-4.

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吳偉倫 e Wai-lun James Ng. "Total Quality Management in China". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268250.

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Lundahl, Carl Gustav. "Total quality management in sawmills /". Luleå : Division of Wood Science and Technology, LTU Skellefteå, Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3018479.

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Ng, Wai-lun James. "Total Quality Management in China /". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831217.

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Waddington, Michael E. "Total Quality Management : the development, application and analysis of a Total Quality Management paradigm in healthcare". Thesis, University of Huddersfield, 1995. http://eprints.hud.ac.uk/id/eprint/4875/.

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The research programme focuses on Total Quality Management adoption and application. TQM which is established in a number of businesses and industries has more recently been introduced into healthcare. TQM definition and eclectic paradigm has been developed and tested for establishing quality performance and distinguishing radical change and continuous improvement approach. A number of critical elements and variables concerning implementation and application are identified which pertain to organisations which through size and bureaucracy operate with diverse missions, a wide range of systems and are characterised by degrees of rigidity from an employee mix of multiple knowledge, understanding competences skills and hence commitment. Research was conducted in healthcare provider organisations, which involved eighty-three NHS hospitals/Trusts, wherein two pilot, twelve TQM demonstration and sixty-nine sites were involved. The main focus concerned a case study Trust, which although demonstrating keen interest in quality management had not reached the formative stages of developing TQM definition or paradigm. The research framework is based on a number of approaches in that methods selected for evaluation were appropriate both to the situation and the context of TQM strategies being examined. Intention was to identify successes and failures of the TQM processes applied, establish similarities and distinguishable differences and determine extent to which TOM objectives were achieved and the impact of the processes on specific groups. The investigation was undertaken using longitudinal analysis which involved in-depth interviews with top managers and clinicians and a mix of employees, customers, potential customers and purchasers in the form of managers, consultants, hospital doctors, nurses, support services personnel, patients, members of the public and GPs. TOM Awareness and Action Seminars and Workshops involving personnel from a variety of international healthcare organisations provided an additional source of data. Self-completion questionnaires were also used. Data analysis compares and contrasts varying TQM models, processes, activities and results from degree of emphasis placed on critical elements and variables. Stage predictions and resulting outcomes are presented and quality of care improvements suggested from analysis of customer perceptions of quality and value. The findings show significant variations in approach between the hospitals/Trusts in matters which concern organisation, management and culture issues, resulting in a high proportion viewing TOM process as evolution from quality assurance to radical change, hospital process re-engineering and patient focused care A minority only included such processes in their application of TQM. Key conclusions result from attempt at establishing some measure of success and failure from TQM implementation and application. Findings contribute to the extant literature specifically in that beyond top management and clinician commitment to high level strategic focus is a combination of facilitator-led culture change, motivation and shared values directing attention to exceeding that of merely doing enough for reducing poor quality and customer complaints. Patient involvement in TOM is more problematic than literature suggests from both the patients and professionals perspectives of patient empowerment. Bottom-up action focused TQM paradigm working simultaneously with top down support and commitment requires barrier breaking, culture transformation and the establishment of internal/external customer and supplier chains and seeking to establish opportunities for continuous improvement and radical change in advance of attempts at in-depth implementation and evaluation. It is not over-statement to conclude that the majority of managers and clinicians were unaware of the costs of getting things wrong. Despite TOM being acted upon as driving force for competition most had limited knowledge of how much non-quality cost them, suggesting that they had not earlier thought it necessary to measure the costs of none or low quality. Research results, irrespective of applications definition or paradigm, question the views that TQM is long-term process. Whether these may be concluded as desire to integrate TOM with other foci or vacuum sucking in panaceas was unclear. It was clear however that although quality in healthcare is sacred total quality management is not.

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Beckwith, Paul D. "Total Quality Management a management philosophy for providing high quality construction /". Thesis, Baltimore, Maryland : University of Maryland, 1992. http://handle.dtic.mil/100.2/ADA252743.

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Thesis (M.S. in Civil Engineering) University of Maryland, Spring 1992.
"A scholarly paper submitted to: Professor William Maloney of The University of Maryland for ENCE 689, Spring 1992." Description based on title screen as viewed on April 8, 2009. Includes bibliographical references (p. 42-43). Also available in print.

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Cheong, Shu-keung Frankie, e 張樹強. "Implementing total quality management in estate management company". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31968557.

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Cheong, Shu-keung Frankie. "Implementing total quality management in estate management company". Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22360049.

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Wang, Xu. "An integrated total quality management framework". Thesis, University of Sussex, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.489031.

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Wong, Shiu Ho. "Total quality of supply chain management". Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20560/.

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In today's business, companies must make use of the resources of their whole supply chains to be successful in the intensely competitive market place. Therefore, supply chain management (SCM) has become a useful and strategic tool for companies to achieve competitive advantage. Many SCM studies focus on the information flow and material flow between organisations and their suppliers. They do not have a holistic view of SCM with little emphasis on parameters such as culture, quality, relationship and process factors. This study develops a more comprehensive SCM model which can help organisations better manage their supply chains and achieve business excellence. Since Total Quality Management (TQM) principles are useful in helping companies achieve business excellence, they should also be able to help companies' supply chains achieve business excellence. Hence, the study utilises TQM principles to enrich the existing SCM model and form the new Supply Chain Management Excellence (SCME) Model. The study was conducted in Hong Kong which offers a good Asian setting for the study of the western concepts of TQM and SCM. Data were collected from supply chain managers of 139 companies. Structural equation modeling was used to develop the new SCM structural model. EQS programme was employed to test the Goodness of Fit of the new SCM model. Once the theorised model has been tested to fit with the data in the study, indices for the application of SCM success factors and companies' overall performance for the 139 companies are calculated by the Partial Least Squares (PLS) method using the SAS programme. The same procedure was also applied to a construction company to further validate the Model at the company level. Findings of this study indicate that the new SCM model fits with the data of the 139 companies and the construction company very well. The Model is valid and useful for companies to achieve business excellence through supply chain management and thus the development of the Model contributes to supply chain management research. The study also contributes to TQM research by extending TQM principles from the company's level to the business-to-business level of companies and their suppliers. The Supply Chain Management Excellence Index generated by the SCME Model serves as an objective and comprehensive single measure of organisational effectiveness, and can be used for purposes of comparison across companies. Companies can use this Model to self assess their strengths and weaknesses on success factors for supply chain management and develop improvement plans. Moreover, the study offers a valuable database for future benchmarking exercises on supply chain management.

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Livros sobre o assunto "Total quality management"

1

Philip, McBride, Wilson George 1961- e Institute of Management (Foundation : Corby, England), eds. Managing quality. Corby, Northants: Institute of Management, Foundation, 1994.

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2

M, Bounds Gregory, ed. Beyond total quality management: Toward the emerging paradigm. New York: McGraw-Hill, 1994.

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3

Oess, Attila. Total Quality Management. Wiesbaden: Gabler Verlag, 1994. http://dx.doi.org/10.1007/978-3-322-82930-6.

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Wonigeit, Jens. Total Quality Management. Wiesbaden: Deutscher Universitätsverlag, 1996. http://dx.doi.org/10.1007/978-3-322-85172-7.

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Oess, Attila. Total Quality Management. Wiesbaden: Gabler Verlag, 1991. http://dx.doi.org/10.1007/978-3-322-83745-5.

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Kanji, Gopal K., ed. Total Quality Management. Dordrecht: Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0539-2.

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Wonigeit, Jens. Total Quality Management. Wiesbaden: Deutscher Universitätsverlag, 1994. http://dx.doi.org/10.1007/978-3-322-95389-6.

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Oess, Attila. Total Quality Management. Wiesbaden: Gabler Verlag, 1989. http://dx.doi.org/10.1007/978-3-663-20150-2.

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9

H, Besterfield Dale, ed. Total quality management. 3^a ed. Upper Saddle River, N.J: Prentice Hall, 2003.

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10

Society, County Surveyors', Management and Contract Services Committee. e Quality and Resources Specialist Activity Group., eds. Total quality management. Dorchester, Dorset: County Surveyors' Society, 1993.

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Capítulos de livros sobre o assunto "Total quality management"

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Pfeifer, Tilo. "Total Quality Management". In Quality Management, 1–43. München: Carl Hanser Verlag GmbH & Co. KG, 2002. http://dx.doi.org/10.3139/9783446224025.001.

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Pfeifer, Tilo. "Total Quality Management". In Quality Management, 3–43. München, Germany: Carl Hanser Verlag GmbH & Co. KG, 2002. http://dx.doi.org/10.1007/978-3-446-22402-5_2.

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Sale, Diana. "Total Quality Management". In Quality Assurance, 29–35. London: Macmillan Education UK, 1996. http://dx.doi.org/10.1007/978-1-349-14197-5_2.

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Razzak Rumane, Abdul. "Quality Standards". In Total Quality Management, 98–120. Boca Raton: CRC Press, 2024. http://dx.doi.org/10.1201/9781003451464-3.

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Natarajan, R. Nat. "Total Quality Management". In Innovations in Competitive Manufacturing, 69–81. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/978-1-4615-1705-4_7.

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Mukherjee, Shyama Prasad. "Total Quality Management". In India Studies in Business and Economics, 93–113. Singapore: Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-13-1271-7_5.

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O’Brien, James J. "Total Quality Management". In Construction Inspection Handbook, 110–21. Boston, MA: Springer US, 1997. http://dx.doi.org/10.1007/978-1-4615-6017-3_9.

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Matisoff, Bernard. "Total Quality Management". In Handbook of Electronics Manufacturing Engineering, 329–41. Boston, MA: Springer US, 1997. http://dx.doi.org/10.1007/978-1-4615-6047-0_9.

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Koch, Susanne. "Total Quality Management". In Einführung in das Management von Geschäftsprozessen, 185–220. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-01121-4_4.

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Fox, Michael J. "Total quality management". In Quality Assurance Management, 260–73. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4899-7140-1_20.

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Trabalhos de conferências sobre o assunto "Total quality management"

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BAUER, LAWRENCE. "Total quality management planning". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3235.

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"Total quality management (TQM)". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3661.

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REYNOLDS, G. "Building in total quality management". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3184.

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DIMITROFF, GAIL. "Total quality management and defense". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3196.

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JONES, GREGORY. "Buying into total quality management". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3642.

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SMITH, OWEN, e TIMOTHY PETERS. "Organization structures and management techniques that promote totalquality management". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3662.

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JAMBOR, BRUNO, e NANCY ABRAMSON. "Building quality into the product - An aerospace application". In 2nd Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1990. http://dx.doi.org/10.2514/6.1990-4045.

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WANG, KARL. "Selection of parameters for statistical experimental design". In 2nd Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1990. http://dx.doi.org/10.2514/6.1990-4046.

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HORNER, R., C. CHAVEZ, B. SEMANS, K. SHORMAN e D. ELLIOTT. "A statistical approach to vendor certification". In 2nd Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1990. http://dx.doi.org/10.2514/6.1990-4047.

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MORRIS, STEVEN. "Total quality management and data security". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3650.

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Relatórios de organizações sobre o assunto "Total quality management"

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Elhlaby, Hesham M. Total Quality Management. Fort Belvoir, VA: Defense Technical Information Center, abril de 2000. http://dx.doi.org/10.21236/ada388214.

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DEPARTMENT OF THE ARMY WASHINGTON DC. Management: Total Army Quality Management. Fort Belvoir, VA: Defense Technical Information Center, março de 2002. http://dx.doi.org/10.21236/ada401788.

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Damon, Gerry A. Total Quality Management (TQM). Fort Belvoir, VA: Defense Technical Information Center, setembro de 1989. http://dx.doi.org/10.21236/ada444502.

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Thornton, P. T., e K. Spence. Total quality management program planning. Office of Scientific and Technical Information (OSTI), maio de 1994. http://dx.doi.org/10.2172/10174467.

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Beckwith, Paul D. Total Quality Management: A Management Philosophy for Providing High Quality Construction. Fort Belvoir, VA: Defense Technical Information Center, janeiro de 1992. http://dx.doi.org/10.21236/ada252743.

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Greebler, Carol S., e J. G. Suarez. Total Quality Management Implementation: Selected Readings. Fort Belvoir, VA: Defense Technical Information Center, abril de 1989. http://dx.doi.org/10.21236/ada208155.

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DEFENSE FINANCE CENTER COLUMBUS OH. Total Quality Management, DLA Finance Center. Fort Belvoir, VA: Defense Technical Information Center, julho de 1989. http://dx.doi.org/10.21236/ada212960.

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ARMY WAR COLL CARLISLE BARRACKS PA. Total Quality Management. A Selected Bibliography. Fort Belvoir, VA: Defense Technical Information Center, março de 1994. http://dx.doi.org/10.21236/ada279011.

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ARMY WAR COLL CARLISLE BARRACKS PA. Total Quality Management: A Selected Bibliography. Fort Belvoir, VA: Defense Technical Information Center, março de 1992. http://dx.doi.org/10.21236/ada249837.

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DEFENSE LOGISTICS AGENCY ALEXANDRIA VA. Total Quality Management Implementation Strategy: Directorate of Quality Assurance. Fort Belvoir, VA: Defense Technical Information Center, maio de 1989. http://dx.doi.org/10.21236/ada212863.

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