Bibliografias temáticas / Services for

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Literatura científica selecionada sobre o tema "Services for"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 31 de julho de 2024

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Artigos de revistas sobre o assunto "Services for"

Akkucuk, Ulas, e Behcet Teuman. "Assessing service quality in online banking services". Problems and Perspectives in Management 14, n.º 2 (6 de junho de 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector

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Grimault, Marie-Bernadette, Joëlle N. e Jean Merckaert. "Quand les services rendent serviles". Projet 323, n.º 4 (2011): 32. http://dx.doi.org/10.3917/pro.323.0032.

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Yadav, Ambar, e Arti Singh. "Quality of Service in Real Time Services in Wireless Systems". International Journal of Engineering Research 3, n.º 5 (1 de maio de 2014): 360–64. http://dx.doi.org/10.17950/ijer/v3s5/517.

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Dr.P.BABY, Dr P. BABY. "Passengers’ Expectation on Service Quality Dimensions in Domestic Airline Services". Global Journal For Research Analysis 3, n.º 6 (15 de junho de 2012): 1–3. http://dx.doi.org/10.15373/22778160/june2014/80.

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Khare, Surbhi, e Dr Uday Kumar. "Survey on Security in Cloud Hosted Service and Self Hosted Services". International Journal of Trend in Scientific Research and Development Volume-2, Issue-5 (31 de agosto de 2018): 812–19. http://dx.doi.org/10.31142/ijtsrd15941.

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Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services". JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, n.º 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.

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Chaudhary, Kuldeep. "Service Quality Expectation and Perception in Life Insurance Services: A Marketer’s Viewpoint". Journal of Advances and Scholarly Researches in Allied Education 15, n.º 4 (1 de junho de 2018): 193–99. http://dx.doi.org/10.29070/15/57413.

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Sadeghi, Kianoosh. "Virtualization and encapsulation dynamic e-business services in a service-oriented architecture". International Academic Journal of Science and Engineering 05, n.º 01 (1 de junho de 2018): 163–69. http://dx.doi.org/10.9756/iajse/v5i1/1810015.

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Baker, Dale B. "Chemical Abstracts Service's secondary chemical information services". Journal of Chemical Information and Modeling 25, n.º 3 (1 de agosto de 1985): 186–91. http://dx.doi.org/10.1021/ci00047a010.

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Liu, Ling. "Services Computing: From Cloud Services, Mobile Services to Internet of Services". IEEE Transactions on Services Computing 9, n.º 5 (1 de setembro de 2016): 661–63. http://dx.doi.org/10.1109/tsc.2016.2602898.

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Teses / dissertações sobre o assunto "Services for"

Bhatti, Atif, e Imran Aslam Choudhary. "Service Discovery for Future Mobile Services". Thesis, Norwegian University of Science and Technology, Department of Telematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-10900.

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The pervasive computing environment for heterogeneous network is on a continuous rise. The ability to interact and control network devices with different functionalities within office and home environment could be very beneficial to a lot of users. The service discovery in computers and mobile devices enabled them to interact with one another through wireless and heterogeneous wired networks. Services advertise their existence in a dynamic way and devices are designed with this capability to discover these services and its properties automatically. These devices are though based on different technologies but are still able to communicate and discover one another based on existing service discovery architectures. It is notable that a significant number of networked devices are now mobile and these mobile devices make service discovery more challenging.In future mobile multi-domain multi-language environments, a service can be anything and introduced by anybody. Consequently, same or equivalent services may have different names and services with same name or type may be completely different. Existing service discovery systems are incapable of handling these situations. We have implemented a service discovery system which supports semantics to service descriptions. It allows any user to act as a service provider and introduce any service at any time. The service provider can define any service as equivalent to any existing service and in any language as wanted. In addition, it is capable to find services that are not exact matches of the requested ones. More semantics are introduced through attributes like EquivalenceClass, ParentType and Keywords. The test conducted on this system in real time proves that the system is efficient and can be applied in real life.

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Sheppard, Lorraine. "Service quality in professional health services /". Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.

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Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999.
Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).

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Sikorska, Małgorzata, György Kocziszky e P. G. Pererva. "Compliance service at guest services enterprises". Thesis, Полтавський університет економіки і торгівлі, 2017. http://repository.kpi.kharkov.ua/handle/KhPI-Press/33437.

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The modern enterprise is obliged to carry out a legitimate and civilized business, therefore management, understanding the importance and necessity of compliance units, provides them with sufficient manpower and adequate rights to receive information and documents. In practice, the need for compliance control is determined by corporate strategy.

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Tang, Chen. "Forecasting Service Metrics for Network Services". Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-284505.

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As the size and complexity of the internet increased dramatically in recent years,the burden of network service management also became heavier. The need foran intelligent way for data analysis and forecasting becomes urgent. The wideimplementation of machine learning and data analysis methods provides a newway to analyze large amounts of data.In this project, I study and evaluate data forecasting methods using machinelearning techniques and time series analysis methods on data collected fromthe KTH testbed. Comparing different methods with respect to accuracy andcomputing overhead I propose the best method for data forecasting for differentscenarios.The results show that machine learning techniques using regression can achievebetter performance with higher accuracy and smaller computing overhead. Timeseries data analysis methods have relatively lower accuracy, and the computingoverhead is much higher than machine learning techniques on the datasetsevaluated in this project.
Eftersom storleken och komplexiteten på internet har ökat dramatiskt under de senaste åren så har belastningen av nätverkshantering också blivit tyngre. Behovet av ett intelligent sätt för dataanalys och prognos blir brådskande. Den breda implementeringen av maskininlärningsmetoder och dataanalysmetoder ger ett nytt sätt att analysera stora mängder data.I detta projekt studerar och utvärderar jag dataprognosmetoder med hjälp av maskininlärningstekniker och analyser av tidsserier som samlats in från KTHtestbädden. Baserat på jämförelse av olika metoder med avseende på noggrannhet och beräkningskostnader, så föreslår jag föreslår den bästa metoden för dataprognoser för olika scenarier.Resultaten visar att maskininlärningstekniker som använder regression kan uppnå bättre prestanda med högre noggrannhet och mindre datoromkostnader. Metoderför dataanalys av tidsserier har relativt lägre noggrannhet, och beräkningsomkostnaderna är mycket högre än maskininlärningstekniker på de datauppsättningar som utvärderatsi detta projekt.

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Segelström, Fabian. "Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services". Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.

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The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large number of varyingfields. This was done through the research question “Is Hofstede’s model applicable to service design in general, and individualization of services in particular?”.

The question was explored through two parallel research processes; a quantitative questionnaire distributed via the web and a qualitative evaluation of 47 different service web sites. The qualitative evaluation was done through a new method called Cultural Walkthrough. Four key countries were chosen; the questionnaire was aimed at natives of these countries and the web sites all came from these countries. The countries in question were Germany, India, the United Kingdom and the USA.

The results indicate that Hofstede’s model can’t be applied to service design straight off. Neither can they be used as a basis to deem the want for the possibility to individualize services, which seems to be dependent on the individual. The results indicate a large number of interesting questions for further research.

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van, Ree H. J. "Service quality indicators for business support services". Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.

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Quality is critical to corporate success as it plays a vital role in improving organisational productivity. It can be defined as ‘the totality of inherent characteristics of a product or service that bear on its ability to increase the demand for that product or service at a fixed price’ and can best be measured by capturing customer perceptions of the performance of those characteristics. Customising the SERVPERF methodology to measure service quality in a business-to-business context and subsequently testing it on both customers and suppliers of cleaning, catering and security services, the research led to a number of important and valuable insights concerning the service quality construct in a business-to-business environment. First, service quality in relation to cleaning, catering and security services consists of nine clear dimensions: reliability, clout, reputation, awareness, competitiveness, collaboration, accessibility, competence and assurance. The nine-dimensional construct identified shows high reliability and good validity in statistical terms. Furthermore, eight of the nine service quality dimensions are strongly or moderately yet significantly related to customer perceived service quality and customer satisfaction - clout being the exception. The same eight dimensions are significantly, but moderately related to purchase intention - suggesting that that there might be other constructs important in making a purchase decision (e.g. the costs of service delivery). Third, relating the nine service quality dimensions to the financial performance of supplier organisations, it was identified that six of the nine dimensions have significant relationships with one or more of the ten financial performance measures investigated - reliability, accessibility and competence being the exceptions. Finally, it was identified that customer organisations have significantly lower perceptions of the service quality they receive than do supplier organisations for competitiveness, collaboration, accessibility and competence. Moreover, customer perceived performance is significantly lower than customer perceived importance for eight of the nine service quality dimensions. For customer organisations, the empirical findings can be used to develop a framework of Service Quality Indicators, which can be used for monitoring and benchmarking service quality perception. For supplier organisations, the findings can be used for resource-allocation decisions pertaining to improve service quality, customer satisfaction and ultimately purchase intentions. It should be noted that the research is exploratory in nature and has only begun to address the many issues that are important in the management of business support services, but the questions addressed - what quality dimensions are important for customer satisfaction and what quality dimensions are important for supplier performance - are arguably among the most important in service quality management.

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Gooneratne, Nalaka Dilshan, e s3034554@student rmit edu au. "Discovery and Validation for Composite Services on the Semantic Web". RMIT University. Computer Science and Information Technology, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091019.155524.

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Current technology for locating and validating composite services are not sufficient due to the following reasons. Current frameworks do not have the capacity to create complete service descriptions since they do not model all the functional aspects together (i.e. the purpose of a service, state transitions, data transformations). Those that deal with behavioural descriptions are unable to model the ordering constraints between concurrent interactions completely since they do not consider the time taken by interactions. Furthermore, there is no mechanism to assess the correctness of a functional description. Existing semantic-based matching techniques cannot locate services that conform to global constraints. Semantic-based techniques use ontological relationships to perform mappings between the terms in service descriptions and user requests. Therefore, unlike techniques that perform either direct string matching or schema matching, semantic-based approaches can match descriptions created with different terminologies and achieve a higher recall. Global constraints relate to restrictions on values of two or more attributes of multiple constituent services. Current techniques that generate and validate global communication models of composite services yield inaccurate results (i.e. detect phantom deadlocks or ignore actual deadlocks) since they either (i) do not support all types of interactions (i.e. only send and receive, not service and invoke) or (ii) do not consider the time taken by interactions. This thesis presents novel ideas to deal with the stated limitations. First, we propose two formalisms (WS-ALUE and WS-π-calculus) for creating functional and behavioural descriptions respectively. WS-ALUE extends the Description Logic language ALUE with some new predicates and models all the functional aspects together. WS-π-calculus extends π-calculus with Interval Time Logic (ITL) axioms. ITL axioms accurately model temporal relationships between concurrent interactions. A technique comparing a WS-π-calculus description of a service against its WS-ALUE description is introduced to detect any errors that are not equally reflected in both descriptions. We propose novel semantic-based matching techniques to locate composite services that conform to global constraints. These constraints are of two types: strictly dependent or independent. A constraint is of the former type if the values that should be assigned to all the remaining restricted attributes can be uniquely determined once a value is assigned to one. Any global constraint that is not strictly dependent is independent. A complete and correct technique that locates services that conform to strictly dependent constraints in polynomial time, is defined using a three-dimensional data cube. The proposed approach that deals with independent constraints is correct, but not complete, and is a heuristic approach. It incorporates user defined objective functions, greedy algorithms and domain rules to locate conforming services. We propose a new approach to generate global communication models (of composite services) that are free of deadlocks and synchronisation conflicts. This approach is an extension of a transitive temporal reasoning mechanism.

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Zama, Ntokozo Patrick. "Regulating essential services, maintenance services and minimum services agreements". Thesis, Nelson Mandela Metropolitan University, 2018. http://hdl.handle.net/10948/21582.

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South Africa has in the recent past seen employees embarking in strike action, even in sectors designated as essential services. The impact adversely affected inter alia economic growth, investor confidence, international credit ratings and the high rate of unemployment. The Labour Relations Act 66 of 1995 from its inception on 11 November 1996, and as amended, in 2002 and in 2015, has brought about some minor changes to the model aimed at regulating essential services, maintenance services and minimum services agreements. This research is aimed at investigating; whether essential services, maintenance services and minimum services agreements are designed to unjustifiably limit the right to strike or not. The Constitution1 and the Labour Relations Act, 19952 encourages parties in employment relationship to engage in collective bargaining. Mechanisms such as a no duty to bargain envisaged within the current LRA regulatory framework, appears to be undermining the significance of ensuring that parties engaged within services designated as essential and maintenance services exercise their fundamental right to strike and to bargain collectively. The Essential Services Committee when dispensing with its statutory functions may be unjustifiably limiting the right to strike for employees engaged in essential and maintenance services. Some employers may be to some degree reluctant to trigger maintenance services provisions as the LRA appears to be adopting a voluntarism principle when regulating collective bargaining, as the Act is encouraging employers to deal with the provision of maintenance services within collective agreements. An introduction of a judiciable enforceable duty to bargain collectively in services designated as essential and maintenance services may compel employers to conclude minimum services agreements. The extremely low number of services designated as maintenance services is a worrying reality and the solution is urgently required.

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Mak, Yin-chun. "Improving service delivery in the Urban Services Department". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Björlin, Lidén Sara. "The Role of Service Guarantees in Managing Services". Doctoral thesis, Karlstads universitet, Institutionen för ekonomi, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-2573.

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Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. The aim of this dissertation is to provide a wider understanding of the roles of service guarantees. Data is gathered from actual customers (as opposed to fictitious participants of an experiment) and/or employees regarding service guarantees in three different service contexts. The methods used to gather and analyze the data were manifold and includes personal interviews, Mystery Shopping observations, focus group interviews and a postal survey. The results represent new knowledge when it comes to the roles of service guarantees in managing services. Previous research has almost exclusively addressed pre-purchase effects of the service guarantee, but has failed to address the impact of the service guarantee after it has been used. Therefore, the most important contribution to service research of this dissertation concern the understanding of service guarantees “in action” and the post-use effects of a service guarantee in real service settings. Another contribution is the identification of the recovery paradox; that the customer is more satisfied with the service after he or she has used the service guarantee, than before he or she experienced the original service failure. This result strongly suggests that the use of a service guarantee can make a fruitful contribution in the managing of services.

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Mais fontes

Livros sobre o assunto "Services for"

Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.

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Force, United States Departmet of the Air. Food service program management: Services. [Washington, D.C.?]: Secretary of the Air Force, 1995.

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Haywood-Farmer, John. Services plus: Effective service management. Boucherville, Qué: Morin, 1991.

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Jean, Nollet, ed. Services plus: Effective service management. Quebec: Morin, 1991.

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Serhani, Mohamed Adel, e Liang-Jie Zhang, eds. Services – SERVICES 2021. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-96585-3.

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Xia, Yunni, e Liang-Jie Zhang, eds. Services – SERVICES 2019. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5.

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Ferreira, Joao Eduardo, Balaji Palanisamy, Kejiang Ye, Siva Kantamneni e Liang-Jie Zhang, eds. Services – SERVICES 2020. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-59595-1.

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Yang, Alvin, Siva Kantamneni, Ying Li, Awel Dico, Xiangang Chen, Rajesh Subramanyan e Liang-Jie Zhang, eds. Services – SERVICES 2018. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-94472-2.

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Prasad, Anand R., K. Vijay Gurbani e John F. Buford. Future Internet Services and Service Architectures. New York: River Publishers, 2022. http://dx.doi.org/10.1201/9781003338239.

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Capítulos de livros sobre o assunto "Services for"

Weik, Martin H. "services control-point service". In Computer Science and Communications Dictionary, 1559. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/1-4020-0613-6_17121.

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Zhang, Xiyue, e Meng Sun. "SMT-Based Modeling and Verification of Cloud Applications". In Services – SERVICES 2019, 1–15. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_1.

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Khattak, Hasan Ali, Muhammad Imran, Assad Abbas e Samee U. Khan. "Maintaining Fog Trust Through Continuous Assessment". In Services – SERVICES 2019, 129–37. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_10.

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Zhu, Xiangbo, Guoliang Ou e Gang Wu. "Study on the Coordination Degree Between FDI and Modern Service Industry Development in Shenzhen". In Services – SERVICES 2019, 138–47. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_11.

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Zhu, Xiangbo, Guoliang Ou e Gang Wu. "Correction to: Study on the Coordination Degree Between FDI and Modern Service Industry Development in Shenzhen". In Services – SERVICES 2019, C1. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_12.

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Shuja, Sahibzada Muhammad, Raja Farhat Makhdoom Khan, Munam Ali Shah, Hasan Ali Khattak, Assad Abbass e Samee U. Khan. "On Efficiency of Scrambled Image Forensics Service Using Support Vector Machine". In Services – SERVICES 2019, 16–30. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_2.

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Sheinidashtegol, Pezhman, Aibek Musaev e Travis Atkison. "Investigating Personally Identifiable Information Posted on Twitter Before and After Disasters". In Services – SERVICES 2019, 31–45. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_3.

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Amin, Sana Abida, James Philips e Nasseh Tabrizi. "Current Trends in Collaborative Filtering Recommendation Systems". In Services – SERVICES 2019, 46–60. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_4.

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Taleb, Ikbal, Mohamed Adel Serhani e Rachida Dssouli. "Big Data Quality: A Data Quality Profiling Model". In Services – SERVICES 2019, 61–77. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_5.

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Ruan, Wenhao, Yifan Chen e Babak Forouraghi. "On Development of Data Science and Machine Learning Applications in Databricks". In Services – SERVICES 2019, 78–91. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23381-5_6.

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Trabalhos de conferências sobre o assunto "Services for"

Channa, Nizamuddin, Shanping Li, Wei Shi e Gang Peng. "A CAN-Based P2P Infrastructure for Semantic Web Services". In ASME 2005 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2005. http://dx.doi.org/10.1115/detc2005-85676.

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After merger of Web Services and Semantic Web, Semantic Web Services (SWS) has received a lot of attention from researchers due to its ability of automatic Web Service discovery, execution and composition. Currently Web Service systems, which publish WSDL-described Web Services in UDDIs, cannot support SWS and UDDI has become the bottleneck of the whole system and would cause single node failure problems. Therefore, we propose a CAN-based P2P system to replace traditional UDDI, by distributing the functions of the UDDI among all the peers in the P2P network. At the same time, we design an ontology-based mechanism, guaranteeing every service would be registered on a specific peer in the CAN-based P2P network, according to the service’s ontology. By replacing the UDDI, our system improves the scalability and stability of the SWS system, and realizes an efficient ontology-based discovery of Semantic Web Services.

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Pinto, Sérgio Crespo C. S., Rogério Samuel M. Martins, Jorge L. V. Barbosa e João Gluz. "Composição dinâmica de Web-Services". In Simpósio Brasileiro de Engenharia de Software. Sociedade Brasileira de Computação, 2008. http://dx.doi.org/10.5753/sbes.2008.21334.

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As invocações a serviços disponíveis na internet são construídas de forma estática, sempre referenciando o mesmo web service e o mesmo web method. Quando este serviço apresentar baixa disponibilidade o desempenho da aplicação será reduzido. Para evitar este problema é necessário que a aplicação tenha a habilidade de identificar o melhor serviço disponibilizado e então possa invocá-lo. A inserção de novos protocolos e novas funcionalidades na arquitetura de web services pode permitir que as aplicações encontrem serviços disponíveis na internet e, além disso, possam medir a qualidade do serviço e assim direcionar sua chamada para o melhor serviço.

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Yamany, Hany F. EL, Miriam A. M. Capretz e David S. Allison. "Quality of Security Service for Web Services within SOA". In 2009 IEEE Congress on Services (SERVICES). IEEE, 2009. http://dx.doi.org/10.1109/services-i.2009.95.

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Jungmann, Alexander, Felix Mohr e Bernd Kleinjohann. "Combining Automatic Service Composition with Adaptive Service Recommendation for Dynamic Markets of Services". In 2014 IEEE World Congress on Services (SERVICES). IEEE, 2014. http://dx.doi.org/10.1109/services.2014.68.

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Blum, N., I. Boldea, T. Magedanz, U. Staiger e H. Stein. "A Service Broker Providing Real-Time Telecommunications Services for 3rd Party Services". In 2009 33rd Annual IEEE International Computer Software and Applications Conference. IEEE, 2009. http://dx.doi.org/10.1109/compsac.2009.202.

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Watanabe, Kentaro, Satoshi Mikoshiba, Takeshi Tateyama, Yoshiki Shimomura e Koji Kimita. "Service Design Methodology for Cooperative Services". In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-48180.

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Resumo:

In accordance with the maturation of industry, the major mean of value offering shifts from mass products to services. To develop successful services, the cooperation with different organizations and individuals is effective since innovative services often require various capabilities and resources which are difficult to obtain by one company. For the realization of such a cooperative service, a design methodology which can handle requirements of various stakeholders and a complex service structure is required. However, the general methodology for cooperative services has not been established. In this paper, the authors propose a service design methodology of cooperative services. This methodology includes a service evaluation framework to adjust the specification of a service which influences the multiple stakeholders, a computational simulation method for service evaluation and a service design process based on the proposed methods.

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Wegmann, Alain, Gil Regev, Georges-Antoine Garret e François Maréchal. "Specifying Services for ITIL Service Management". In 2008 International Workshop on Service-Oriented Computing: Consequences for Engineering Requirements. IEEE, 2008. http://dx.doi.org/10.1109/soccer.2008.7.

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"Service Tailoring: Towards Personalized Homecare Services". In International Workshop on Architectures, Concepts and Technologies for Service Oriented Computing. SciTePress - Science and and Technology Publications, 2010. http://dx.doi.org/10.5220/0003050900790091.

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Ruzicka, Jan. "ENTERPRISE SERVICE BUS FOR GEOWEB SERVICES". In SGEM2012 12th International Multidisciplinary Scientific GeoConference and EXPO. Stef92 Technology, 2012. http://dx.doi.org/10.5593/sgem2012/s09.v2013.

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Graves, David Bernhard Michelsen. "IT Services Management IT Service Inventory". In 2010 43rd Hawaii International Conference on System Sciences. IEEE, 2010. http://dx.doi.org/10.1109/hicss.2010.245.

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Relatórios de organizações sobre o assunto "Services for"

Eugene, Robert. Service-Oriented Architecture: Defining Services. Boston, MA: Patricia Seybold Group, agosto de 2003. http://dx.doi.org/10.1571/bp8-7-03cc.

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West, Togo D., e Jr. Legal Services: Notarial Services. Fort Belvoir, VA: Defense Technical Information Center, abril de 1997. http://dx.doi.org/10.21236/ada403141.

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DEPARTMENT OF THE ARMY WASHINGTON DC. Medical Services: Veterinary Health Services. Fort Belvoir, VA: Defense Technical Information Center, agosto de 1994. http://dx.doi.org/10.21236/ada403244.

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Sobel, Karen, e Cassi Pretlow. Service blueprinting for public services in academic libraries. Taylor and Francis, 2015. http://dx.doi.org/10.25261/ir000000067.

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Killalea, T. Recommended Internet Service Provider Security Services and Procedures. RFC Editor, novembro de 2000. http://dx.doi.org/10.17487/rfc3013.

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Chan, K., R. Sahita, S. Hahn e K. McCloghrie. Differentiated Services Quality of Service Policy Information Base. RFC Editor, março de 2003. http://dx.doi.org/10.17487/rfc3317.

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Sullivan, Gordon R. Legal Services: Judge Advocate Legal Services. Fort Belvoir, VA: Defense Technical Information Center, setembro de 1996. http://dx.doi.org/10.21236/ada403136.

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DEPARTMENT OF THE ARMY WASHINGTON DC. Medical Services: Veterinary/Medical Food Inspection and Laboratory Service. Fort Belvoir, VA: Defense Technical Information Center, novembro de 1997. http://dx.doi.org/10.21236/ada403196.

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Peterson, J. Telephone Number Mapping (ENUM) Service Registration for Presence Services. RFC Editor, janeiro de 2005. http://dx.doi.org/10.17487/rfc3953.

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Kramer, Mitchell. Framework for Evaluating Customer Self-Service Products and Services. Boston, MA: Patricia Seybold Group, junho de 2006. http://dx.doi.org/10.1571/fw6-8-06cc.

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