Livros sobre o tema "Service quality"
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Quality in Services (QUIS) (2nd 1990 Norwalk, Connecticut). Service quality. Editado por Gummesson Evert 1936- e Scheuing Eberhard E. Bradford: MCB, 1991.
Encontre o texto completo da fonteBeaton, M. Professional service: Service quality. Melbourne: Beaton Associates, 1991.
Encontre o texto completo da fontePhilip, G. Service quality of industrial information services. (London): British Library Research and Innovation Centre, 1996.
Encontre o texto completo da fonte1950-, Chase Rory L., ed. Service excellence: The best of "Managing service quality" [magazine]. Kempston: I.F.S.Pubns, 1992.
Encontre o texto completo da fonteEvans, Gerry. Evaluating service quality. Cardiff: S.C.O.V.O, 1991.
Encontre o texto completo da fonteQuality customer service. 3a ed. Menlo Park, Calif: Crisp Publications, 1993.
Encontre o texto completo da fonteMartha, Kyrillidou, e Heath Fred M. 1944-, eds. Measuring service quality. Champaign, Ill: University of Illinois, Graduate School of Library and Information Science, 2001.
Encontre o texto completo da fonteØvretveit, John. Managing service quality. Brunel: BIOSS, Brunel University, 1989.
Encontre o texto completo da fonte1946-, Davis Vivian Witkind, e National Regulatory Research Institute (Ohio State University), eds. Telecommunications service quality. Columbus, Ohio (1080 Carmack Rd., Columbus 43210): National Regulatory Research Institute, 1996.
Encontre o texto completo da fonte1952-, Edvardsson Bo, Scheuing Eberhard E e Quality in Services (QUIS), (4th : 1994), eds. Improving service quality. Bradford: MCB, 1995.
Encontre o texto completo da fontePaul, Kunst, e Lemmink Jos, eds. Managing service quality. London: Paul Chapman Pub. Ltd., 1995.
Encontre o texto completo da fonteBrent (England). Arts & Libraries Department. Quality and service. [England]: Brent Council, 1995.
Encontre o texto completo da fonteBoard, Canada Treasury. Quality services =: Services de qualité. Ottawa, Ont: Treasury Board of Canada = Conseil du trésor du Canada, 1995.
Encontre o texto completo da fonteTeam, Service Quality Washington, ed. Service quality Washington: An overview. [Olympia?]: State of Washington, 1991.
Encontre o texto completo da fonteDiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.
Encontre o texto completo da fonteKunst, Paul, Jos Lemmink e Bernd Stauss, eds. Service Quality and Management. Wiesbaden: Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-322-90981-7.
Texto completo da fonteLawrie, Alan. Managing quality of service. London: Directory of Social Change, 1995.
Encontre o texto completo da fonteS, White Susan, ed. Service quality: Research perspectives. Thousand Oaks, Calif: Sage Publications, 2004.
Encontre o texto completo da fonteNorthern Health and Social Services Board. Quality of service strategy. [Ballymena]: The Board, 1990.
Encontre o texto completo da fonte1939-, Scheuing Eberhard E., Christopher William F e American Management Association, eds. The Service quality handbook. New York: Amacom, 1993.
Encontre o texto completo da fonteVaughan, Collin. Network quality of service. Hauppauge, N.Y: Nova Science Publishers, 2011.
Encontre o texto completo da fonteTaylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.
Encontre o texto completo da fonteVegesna, Srinivas. IP quality of service. Indianapolis, Ind: Cisco, 2000.
Encontre o texto completo da fonteFuchs, Edward. Quality in customer service. Editado por Juran, J. M. (Joseph M.), 1904-2008. New York: McGraw-Hill, 1999.
Encontre o texto completo da fonteQuality: Sustaining customer service. London: Century Business, 1993.
Encontre o texto completo da fonteSouth Carolina. Quality Service Team. Quality Service Team report. [Columbia, S.C: Budget and Control Board, 1994.
Encontre o texto completo da fonteBrent (England). Arts & Libraries Department. Quality and service: Quality programme information pack. London: Brent Council, 1994.
Encontre o texto completo da fonteGilmore, Audrey. Service quality management for the charitable service. Coleraine: University of Ulster, 1995.
Encontre o texto completo da fonteR, Lewis Barbara, ed. Customer service and service quality: Current issues. Bradford: MCB University Press, 1990.
Encontre o texto completo da fonteClutterbuck, David. Inspired customer service: Strategies for service quality. London: Kogan Page, 1993.
Encontre o texto completo da fonteBrough, M. W. Supplementary services in the product service quality continuum. Manchester: UMIST, 1994.
Encontre o texto completo da fonteBridget, Warr, Kelly Des e Social Care Association, eds. Quality counts: Achieving quality in social care services. London: Whiting & Birch, 1992.
Encontre o texto completo da fonteCanada. Treasury Board of Canada Secretariat. Quality services. Ottawa: Treasury Board, 1996.
Encontre o texto completo da fonteBo, Edvardsson. Quality of service: Making it really work. London: McGraw-Hill Book Co., 1994.
Encontre o texto completo da fonte1950-, Chase Rory L., ed. Service excellence: The best of "Managing Service Quality". Bedford: IFS, 1993.
Encontre o texto completo da fonteInstitute of Health Services Management., ed. Management of quality. London: Institute of Health Services Management, 1988.
Encontre o texto completo da fonteCorp, Diversey, ed. Quality sanitation management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1994.
Encontre o texto completo da fonteCaruana, Albert. Measuring service quality by asking managers, and the service quality-business performance link. Henley-On-Thames: Henley Management College, 1995.
Encontre o texto completo da fonteCaruana, Albert. Measuring service quality by asking managers and the service quality - business performance link. Henley-on-Thames: Henley Management College, 1995.
Encontre o texto completo da fonteAitchison, Helen. Customer care, service and quality. London: HCIMA, 1990.
Encontre o texto completo da fonteMohapatra, Sanjay, K. Ganesh, M. Punniyamoorthy e Rani Susmitha. Service Quality in Indian Hospitals. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-67888-7.
Texto completo da fonteJeffay, Kevin, Ion Stoica e Klaus Wehrle, eds. Quality of Service — IWQoS 2003. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-44884-5.
Texto completo da fonteWolf, Lars, David Hutchison e Ralf Steinmetz, eds. Quality of Service — IWQoS 2001. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/3-540-45512-4.
Texto completo da fontede Meer, Hermann, e Nina Bhatti, eds. Quality of Service – IWQoS 2005. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/b137286.
Texto completo da fonteChatterton, Mike. Using quality of service surveys. London: Home Office Police Research Group, 1997.
Encontre o texto completo da fonteIseminger, David. Windows 2000 quality of service. [Indianapolis, IN?]: Macmillan Technical Pub., 1999.
Encontre o texto completo da fonteDoherty, Ciaran. Service quality for GP patients?. [s.l: The Author], 1998.
Encontre o texto completo da fonteBarnett, A. Service quality in Higher Education. Manchester: UMIST, 1992.
Encontre o texto completo da fonteTeboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.
Encontre o texto completo da fonteTeboul, James. "De-industrialize service for quality". Fontainbleau: INSEAD, 1986.
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