Literatura científica selecionada sobre o tema "Service public administratif"
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Artigos de revistas sobre o assunto "Service public administratif"
1
Colin, Frédéric. "La plainte administrative". Revue de la recherche juridique, n.º 2 (5 de janeiro de 2021): 1137–53. http://dx.doi.org/10.3917/rjj.190.1137.
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La « plainte » constitue un « angle mort » du droit administratif : elle est incontestablement utilisée, mais n’est pas encore définie. Si on ne peut la rattacher à une incrimination pénale, la plainte administrative entretient pourtant avec elle des points de convergence conceptuelle. Elle peut s’envisager aussi bien à l’encontre d’administrations de gestion, que de la juridiction administrative ou d’autorités administratives indépendantes, ou de personnes privées investies de mission de service public. La plainte est une saisine d’un organe administratif afin de dénoncer un acte ou un comportement d’une personne chargée d’une mission de service public ou sous le contrôle d’une administration publique, et susceptible de faire l’objet d’une sanction disciplinaire de nature administrative.
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Vikaliana, Resista, Maya Puspita Dewi, Munir Saputra, Tulus Santoso e Sukarni Novitasari. "Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework". SOROT 16, n.º 2 (5 de novembro de 2021): 61. http://dx.doi.org/10.31258/sorot.16.2.61-69.
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Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini bertujuan untuk mengkaji penerapan CoC dalam penyelenggaraan pelayanan publik di Indonesia. Berdasarkan pendekatan kuasi-kualitatif yang dilakukan, diperoleh kesimpulan bahwa penerapan CoC dalam penyelenggaraan pelayanan publik dapat memberikan kerangka kerja yang berguna untuk memahami dan meningkatkan upaya pengurangan masalah administrasi dalam pelayanan publik.Administrative processes can be seen through a general process, while administrative action can be examined at a certain program level. Chain of custody (CoC), in the context of law, refers to chronological documentation or paper traces that record the sequence of detention, control, transfer, analysis, and disposition of physical or electronic evidence. In the service process, the CoC serves to track service documents or document traces according to the procedures specified. In public services, administrative activities are carried out to control the efforts of government agencies so that their objectives are achieved. This paper aims to examine the application of CoC to the administration of public services in Indonesia. Based on the quasi-qualitative approach taken, it was produced that the application of CoC to the administration of public services can provide a useful framework for understanding and improving efforts to reduce administrative problems in public services.
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Purnomo, Andri, Sutopo Patria Jati e Ayun Sriatmi. "Kendala Kesiapan Administratif dalam Proses Menuju Puskesmas BLUD di Kabupaten Kepulauan Anambas". MEDIA KESEHATAN MASYARAKAT INDONESIA 19, n.º 5 (4 de setembro de 2020): 368–74. http://dx.doi.org/10.14710/mkmi.19.5.368-374.
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Latar Belakang: Puskesmas BLUD memberikan poin lebih dalam hal keleluasaan mengelola keuangan. Proses pengajuan BLUD Puskesmas selama ini masih terkendala dengan kelengkapan persyaratan yang dianggap belum memenuhi ketentuan. Dari tiga persyaratan hanya persyaratan administratif yang belum dipenuhi. Penelitian ini bertujuan menganalisis kendala kesiapan dalam pemenuhan persyaratan administratif menuju Puskesmas BLUD.Metode: Merupakan penelitian deskriptif dengan pendekatan kualitatif. Lokasi penelitian di Puskesmas Palmatak dan Puskesmas Tarempa dengan alasan kedua puskesmas mempunyai cakupan layanan terbanyak, jumlah kunjungan terbanyak dan sebagai Puskesmas penerima kapitasi terbesar. Subjek penelitian Kepala Puskesmas dan Kepala TU sebagai informan utama dengan informan triangulasi Kepala Dinkes PPKB dan Kabid Pelayanan Kesehatan. Pengumpulan data dengan wawancara mendalam dan telaah dokumen. Data yang terkumpul dianalisis dengan metode analisis isi.Hasil: Puskesmas di Kabupaten Kepulauan Anambas terkendala dengan kemampuan melengkapi persyaratan administratif sehingga dokumen tidak bisa dikumpulkan dalam waktu yang cepat dan lengkap. Dari 6 dokumen yang harus dikumpulkan, Puskesmas Palmatak mengumpulkan 4 dokumen dan Puskesmas Tarempa 2 dokumen. Dokumen yang tidak dikumpulkan oleh kedua Puskesmas adalah dokumen surat pernyataan kesanggupan meningkatkan kinerja dan dokumen laporan audit terakhir. Sementara untuk dokumen pola tata kelola, rencana strategi bisnis dan laporan keuangan pokok masih belum lengkap, sedangkan dokumen standar pelayanan minimal sudah dipenuhi. Kendala Puskesmas dalam melengkapi persyaratan administratif karena kurangnya motivasi dan lemahnya komunikasi internal Puskesmas. Selain itu pemahaman yang tidak benar tentang peran petugas apalagi dilatarbelakangi karakteristik pendidikan yang berbeda.Simpulan: Puskesmas belum siap menjadi BLUD. Perlu koordinasi intensif antara Puskesmas dan Dinkes PPKB melalui konsultasi secara rutin dan terjadwal.Kata Kunci: Kendala; persyaratan administratif; Badan Layanan Umum DaerahABSTRACTTitle: The constraints of Administrative Readiness in the process to the Regional General Service Agency of Public Health Center in Anambas Islands RegencyBackground: The financial managing in the Regional General Service Agency of public health center were more flexibility. The submission process of the Regional General Service Agency of public health center stilll constrained by incompleteness of requirements of the provisions. There was only administrative requirement from three requirnents that have not been fullfill. This research aims to analyze the constraints of readiness in fulfilling the administrative requirements towards the Regional General Service Agency of public health center.Method: It is a descriptive research with a qualitative approach. The location of this research in Palmatak Public health center and Tarempa Public health center which has the most service coverage, the largest number of visits and as the largest capitation of recipient's Public health center. The main informant of this research were head of Public health center and head of administration. The triangulation informants of this research were the head of Health Office in Population Control and Family Planning and the head of Health Service. The data collected by in-depth interviews and document study. This Collected data is analyzed by methods content analysis.Result: The Public health center in the Anambas Islands District was constrained by the ability to completed the administrative requirements. It caused the documents could not be collected timely and completly. From the 6 documents must be gathered, Palmatak Public health center just collected 4 documents and Tarempa Public health center just collected 2 documents. The documents did not collected by both public health centres were the ability to improve the performance document and the latest audit report document. Mainwhile, the governance documents, the business strategy plan and the underlying financial statements were still incomplete but the standard minimal service document was fullfill. The Problem of Public health center in completing the administrative requirement caused by the weak of motivation and internal communication in public health center. Besides, the incorrect understanding of employee role because of different educational characteristics. Conclusion: The Public health center is not ready to become a regional General Service Agency. It needs intensive coordination between the Public health center and the Health Department of Population and Family Planning through regular and scheduled consultation.Keywords: Constraints; administrative requirements; regional public service agency
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Bazarah, Jamil. "Implementasi Good Governance Dalam Pelayanan Publik (Kajian Literasi Permasalahan Pelayanan Publik di Indonesia)". PREDIKSI : Jurnal Administrasi dan Kebijakan 22, n.º 1 (8 de abril de 2023): 35. http://dx.doi.org/10.31293/pd.v22i1.6861.
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Public service is a process of helping others in certain ways that require sensitivity and interpersonal relationships to create satisfaction and success. Every service produces products, both in the form of goods and services (Depdagri, 2004). Meanwhile, the main reference in the implementation of public services (Law Number 25 of 2009 concerning Public Services), it is explained that public services are activities or series of activities in order to fulfill service needs in accordance with laws and regulations for every citizen and resident of goods, services, and/or administrative services provided by public service providers. The poor public services in Indonesia are no secret. Among the State apparatus it still seems to complicate services, so it appears that if it can be complicated why it should be made easier; if it can be slowed down why should it be accelerated; State affairs cannot be finished by us alone, and so on. Such mindsets and attitude patterns are certainly not in line. Public service is a basic function of government, because government has historically existed and existed to meet the interests and needs of the community or its members. The implementation of public services is a state effort to meet the basic needs and civil rights of every citizen for goods, services, and administrative services provided by public service providers.Pelayanan publik adalah suatu proses bantuan kepada orang lain dengan cara-cara tertentu yang memerlukan kepekaan dan hubungan interpersonal tercipta kepuasan dan keberhasilan. Setiap pelayanan menghasilkan produk, baik berupa barang dan jasa (Depdagri, 2004). Sedangkan yang menjadi rujukan utama dalam penyelenggaraan pelayanan publik (Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik), dijelaskan bahwa pelayanan publik adalah kegiatan atau rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan peraturan perundang-undangan bagi setiap warga negara dan penduduk atas barang, jasa, dan/atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik. Buruknya pelayanan publik di Indonesia sudah bukan rahasia lagi. Di kalangan aparatur Negara masih terkesan mempersulit pelayanan, sehingga muncul istlah kalau bisa dipersulit mengapa harus dipermudah; jika bisa diperlambat mengapa harus dipercepat; urusan negara tidak bisa selesai oleh kita sendirian, dan sebagainya. Pola pikir dan pola sikap seperti itu tentu tidak sejalan. Pelayanan publik merupakan fungsi dasar dari pemerinth, karena pemerintah secara historis ada dan diadakan untuk memenuhi kepentingan dan kebutuhan masyarakat atau anggotanya. Penyelenggaraan pelayanan publik merupakan upaya negara untuk memenuhi kebutuhan dasar dan hak-hak sipil setiap warga negara atas barang, jasa, dan pelayanan administrasi yang disediakan oleh penyelenggara pelayanan publik.
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Garcerie, Sandrine. "Service public et droit communautaire. Une nouvelle "crise" de la notion de service public en droit administratif français ?" Sociétés contemporaines 32, n.º 1 (1998): 37–57. http://dx.doi.org/10.3406/socco.1998.1762.
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Garcerie, Sandrine. "Service public et droit communautaire. Une nouvelle "crise" de la notion de service public en droit administratif français ?" Sociétés contemporaines 32, n.º 4 (1 de novembro de 1998): 37–57. http://dx.doi.org/10.3917/soco.p1998.32n1.0037.
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Résumé RÉSUMÉ: C’est un service public sacralisé, banalisé, mais également «en crise» qui s’offre aujourd’hui au regard du juriste. Un constat est fait: si le service public traverse une période difficile, la construction européenne y est pour beaucoup. Le droit communautaire, par la logique qu’il met en oeuvre, la réglementation qu’il développe et les nouvelles notions qu’il formule, remet en cause ce que tout le monde nomme la «conception française du service public». Mais qu’en est-il exactement en droit? Le droit communautaire sonne-t-il le glas de la notion de service public dont les juristes seraient les artisans? Cette question mérite une réponse nuancée. Si l’analyse juridique confirme la réalité des incidences et relève les incertitudes, la construction ne semble pas pour autant menacée. La mesure de l’impact invite à relativiser l’idée d’une nouvelle crise de cette notion de service public en droit administratif. Entre continuité et revalorisation, l’actuel mouvement, sous l’impulsion du droit communautaire, invite le juriste à recentrer le discours.
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Linda, Marlindawaty. "KUALITAS PELAYANAN ADMINISTRATIF PUBLIK DI KELURAHAN SEPINGGAN RAYA KOTA BALIKPAPAN". Jurnal GeoEkonomi 11, n.º 2 (29 de setembro de 2020): 229–40. http://dx.doi.org/10.36277/geoekonomi.v11i2.124.
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The goal to be achieved through this research is to find out and analyze how far the impact of the transfer of some tasks from Kelurahan Sepinggan Raya to The Department of Population and Civil Registration (DISDUKCAPIL) on the quality of services provided which results in satisfaction or not community members of the services provided by The Kelurahan Sepinggan Raya. The type of this research is quantitative descriptive with the method of data analysis techniques frequency table and Likert scale 4 points. Data collection was carried out through the distribution of questionnaires to 97 respondents. The results showed that in general the quality of public administrative services in Kelurahan Sepinggan Raya Balikpapan using the theory proposed by Payne regarding human resources, service processes and facilities and infrastructure was better but not yet optimal.
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Zulfadli, Andi, Basman Basman e Muhammad Wahyuddin. "SURVEY INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP LAYANAN DI KABUPATEN KONAWE SELATAN PROVINSI SULAWESI TENGGARA". Jurnal Tapis: Jurnal Teropong Aspirasi Politik Islam 15, n.º 2 (3 de março de 2020): 228–39. http://dx.doi.org/10.24042/tps.v15i2.5108.
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ABSTRACTService quality has become an important issue in the provision of public services in Indonesia. Public service is not only about an administrative issue but the higher than that, namely the fulfillment of the public wish. This study aims to measure community satisfaction based on their perceptions of the performance indicators of the South Konawe district government. This research uses a quantitative method with a scoring system using Likert scale measurement as a survey of community satisfaction conducted in April-May 2019. The results of the study indicate that the quality value of the community satisfaction index that obtains a value of B or a 'good' performance category is public service agency in the PM-PTSP Department, Financial Revenue Service and Assets Service, Population and Civil Registry Office, BLUD RS South Konawe, Tinanggea sub-district, Andoolo main village because it is at an interval value of 3.064-3,532. Meanwhile those who obtain the quality score of the community satisfaction index with a value of c or 'not good' are Public Services in Ranomeeto Health Center and Laeya Health Center with an interval value between 2.60-3.064, which is in the part of service time that is far from maximum. Renewal of facilities and infrastructure are needed to support efficiently and timely services.Keywords: Quality, Public Services, Community Satisfaction ABSTRAKKualitas pelayanan telah menjadi salah satu isu penting dalam penyediaan layanan publik di Indonesia. Pelayanan publik bukan hanya merupakan persoalan administratif tetapi lebih tinggi dari itu yaitu pemenuhan keinginan dari publik. Penelitian ini bertujuan untuk mengukur kepuasan masyarakat berdasarkan persepsi mereka terhadap indikator kinerja Pemerintah Kabupaten Konawe Selatan. Penelitian ini menggunakan metode kuantitatif dengan sistem penskoran menggunakan pengukuran skala likert sebagai survei kepuasan masyarakat yang dilaksanakan pada bulan April-Mei 2019. Hasil penelitian menunjukkan bahwa nilai mutu indeks kepuasan masyarakat yang memperoleh nilai B atau kategori kinerja ‘Baik’ adalah instansi pelayanan publik di Dinas PM-PTSP, Dinas Pendapatan Keuangan dan Aset Daerah, Dinas Kependudukan dan Catatan Sipil, BLUD RS Konawe Selatan, Kecamatan Tinanggea, dan Desa Andoolo Utama karena berada pada nilai interval 3,064-3,532. Sedangkan yang memperoleh nilai mutu indeks kepuasan masyarakat dengan nilai C atau ‘Kurang Baik’ adalah pelayanan publik di Puskesmas Ranomeeto dan Puskesmas Laeya dengan nilai interval antara 2,60-3,064, yaitu pada unsur waktu pelayanan yang kurang maksimal. Perlunya pembaharuan sarana dan prasarana untuk menunjang pelayanan yang efisien dan tepat waktu. Kata Kunci: Kualitas, Pelayanan Publik, Kepuasan Masyarakat
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Sekarningrum, Tiara Dewi, Sonia S. N e Rizki Aulia Adinda. "Implementasi Pelayanan Administrasi Kependudukan dan Catatan Sipil di Desa Bumiaji Kota Batu". JISIP : Jurnal Ilmu Sosial dan Ilmu Politik 10, n.º 3 (1 de dezembro de 2021): 185–92. http://dx.doi.org/10.33366/jisip.v10i3.2308.
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IT-based population admnistration service program is one of the programs that utilize technology created by the Department of Civil Registration and Civil Records of Batu City. Administrative services provided by the service unit in the form of recording, decision making, documentation and other activities that produce the final product in the form of documents. The public as users of public services certainly have hopes to get good public services from the government. In accordance with the Decree of the Minister of Empowerment of State Apparatus No. 63 of 2004 concerning General Guidelines for the Preparation of Public Satisfaction Index of Government Agency Service Units. The method used in this study is qualitative research with descriptive-analytical research type. The results showed that electronic-based public services in the population and civil service in the village of Bumi Aji have been running well can be seen from several aspects, namely the competence of officers, service costs, turnaround times, infrastructure facilities, procedures, and service products. From the results of the study showed that. (1) Supporting factors are the existence of good infrastructure (equipment of technology and information systems). (2) the factor of inhibition of service completion time that has not been effective due to frequent disruptions on the server network. In addition to the time problem, there are still many bumiaji villagers who do not know how to access the service properly and properly due to lack of socialization.Keywords Civil Registration; Public Service; ICT BasedProgram pelayanan admnistrasi kependudukan berbasis IT adalah salah satu program yang memanfaatkan tekonologi yang dibuat oleh Dinas Kependukan dan Catatan Sipil Kota Batu. Pelayanan administratif yang diberikan oleh unit pelayanan berupa pencatatan, pengambilan keputusan, dokumentasi dan kegiatan lainnya yang menghasilkan produk akhir berupa dokumen. Masyarakat sebagai pengguna layanan publik pasti memiliki harapan untuk mendapatkan pelayanan publik yang baik dari pemerintah. Sesuai dengan Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 tahun 2004 Tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan jenis penelitian deskriptif-analitis. Hasil penelitian menunjukan pelayanan publik berbasis elektronik di dinas kependudukan dan pencacatan sipil di desa bumi aji sudah berjalan dengan baik dapat dilihat dari beberapa aspek yaitu kompentensi petugas, biaya pelayanan, waktu penyelesaian, sarana prasarana, prosedur, dan produk pelayanan. Dari hasil penelitian menunjukan bahwa. (1) Faktor pendukung yaitu adanya sarana prasarana yang baik (perlengkapan sistem teknologi dan informasi). (2) faktor penghambat waktu penyelesaian pelayanan yang belum efektif karena sering terjadinya gangguan pada jaringan server. Selain masalah waktu, masih banyak juga warga Desa Bumiaji yang tidak mengetahui bagaimana cara mengakses pelayanan dengan baik dan benar dikarenakan minimnya sosialisasi.Keywords: Pencatatan Sipil; Pelayanan Publik; Berbasis TIK
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LEE, Kwangyoun. "Study on the legal concept of public enterprises". Korean Administrative Law Association 25 (30 de setembro de 2023): 65–87. http://dx.doi.org/10.59826/kdps.2023.25.65.
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In the 2021 research service report “Estimation of the GDP share of public institutions” issued by the National Assembly Budget Office, there are many differences in the definition of public institutions and the availability of basic statistical data, so the “definition of public institutions” hinders the creation of statistical data. indicating that it is happening. If the creation of statistics, which is extremely important in modern society, is hindered by legal definition, it can be said that the responsibility of legal scholars has played a significant role. Although the legal concept of public enterprise has improved a lot in recent years, the influence of the anachronistic Otto Mayer’s concept is still ubiquitous. In the European Union, where most of the civil law countries are located, the Commission noted in 1980, precisely this criterion, qualifying as public any undertaking over which the public authorities may exercise directly or indirectly a dominant influence on the property, the financial participation or the rules they impose. Otto Mayer used the word “établissement public” interchangeably with the word public enterprise(“entreprise publique”), referring to a public enterprise as “the sum total of material or human means for the purpose of continuously serving a specified public interest in the hands of a public administration.”
In France, it was the Blanco decision in 1873 that public service was declared as criterion to the “Droit Administratif” in the administrative litigation, and public service was divided into administrative public service and commercial and industrial public service. Since it was the 1921, West African Commercial Society decision, the commercial and industrial public service activities was excluded from the subject of administrative action and became the subject of civil suit. Otto Mayer understood public service as public service, which is the public administration activity that is subject to administrative suit in its entirety, that is, the public enterprise he expressed.(“entreprise publique”). Until World War I, public corporations as corporations that we understand today had been laissez-faire based on the concept of “the night watch state (Etat gendarme),” and due to the general mobilization nature of World War I, the state did not intervene extensively in the economy. At the beginning, due to the nationalization of private companies to wage war, public corporations began to become popular, and after the end of World War I, the West African commercial society judgment in 1921 made the activities of public corporations the subject of civil law suits. So, today’s organic concept of a public enterprise and Otto Mayer's concept of an operative nature must be disconnected. The word “public enterprise patent” used by Otto Meyer also refers to today's public service patents of an administrative nature, such as patents on eminent domain, which is a completely different concept from today's public corporations consisting of commercial and industrial corporations and joint stock companies under commercial law. Therefore, it should no longer be used.
The Act on the Operation of Public Institutions is not an Basic Law. It is a plan to classify public corporations and quasi-governmental organizations based on the proportion of their own revenues out of total revenues, rather than classifying public corporations and quasi-governmental organizations based on their respective legal characteristics. As a convenient idea only for financial control by the Ministry of Finance, it is necessary to seek a control method corresponding to the classification according to the legal nature. The Local Public Enterprise Act confuses public corporations in the functional and organizational senses from their definition. Administrative law evolves in line with political and socioeconomic changes.
Teses / dissertações sobre o assunto "Service public administratif"
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Ziani, Salim. "Service public et obligations de service public". Thesis, Strasbourg, 2013. http://www.theses.fr/2013STRAA011.
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Le service public est, en droit français, un concept central du droit de l’action publique dont les fondements théoriques et doctrinaux reposent sur la garantie de la solidarité sociale et sur la préservation d’un intérêt général holiste par l’action de l’État et des personnes publiques. Cependant, si le droit national connaît depuis plusieurs décennies une notion spécifique nommée l’ « obligation de service public », renvoyant à un moyen d’investiture d’un tiers partenaire de l’administration pour lagestion d’un service d’intérêt général, il faut savoir que se diffuse aujourd’hui une autre conception de cette notion. En effet, le droit de l’Union européenne connaît une notion spécifique et marchande nommée elle aussi, pour des raisons historiques et pratiques, l’ « obligation de service public ». Celle-ci se fonde sur une acception particulière de l’intérêt général dont l’origine dépend d’abord du désintérêt de l’opérateur économique pour la gestion d’une activité. Ainsi, l’obligation de service public participe principalement au maintien et au rétablissement de l’équilibre d’un marché concurrentiel que l’on estime garant de l’intérêt général et de la solidarité. Mais elle tend aussi, dans sa mise en oeuvre, à limiter au maximum les atteintes à la concurrence que l’intervention publique pourrait générer. C’est alors que, contrairement au service public, le régime de l’obligation de service public implique et impose peu à peu l’externalisation des activités d’intérêt général. Cette notion traduit en définitive une vision spécifique de la « commande publique » en se démarquant ainsi du modèle national de ladélégation de service public. Par le truchement de l’obligation de service public dans son acception européenne, les autorités publiques peuvent organiser le marché (elles le commandent) et elles peuvent aussi le solliciter et le dynamiser (elles lui commandent) afin que ce dernier garantisse, par son équilibre, l’existence et la fourniture de prestations. Cette obligation de service public impose d’ailleurs un ensemble de principes de gestion qui, bien que proches des grandes lois du service public français, tendent à instrumentaliser l’action de l’État au profit de l’équilibre et de la dynamique d’un marchédésormais européen. La généralisation et la diffusion de la notion européenne d’obligation de service public, notamment àtravers les conditions propres au financement du service public, bouleversent le cadre normatif et conceptuel relatif à l’action de l’État. Ce mouvement traduit un changement de paradigme marquant l’effacement de l’État interventionniste et la consécration de l’État ordonnateurThe « service public » is a key concept of French administrative law. It is based on the assumption that public entities are the initial guarantors of the public interest and solidarity. Today however, the « service public » was replaced by a specific notion that emerged from the law of the European Union and instead of being based on the ability of the State, it is based on the ability of the market. This concept is the «obligation de service public» (public service obligation) and it tends to regulate the role and intervention of the State in order to preserve the competition in the market. Through this change appears a new conception of the role of the State
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Ribault-O'Reilly, Anne. "La durée des contrats de concession de service public". Rennes 1, 2002. http://www.theses.fr/2002REN10002.
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Cette thèse propose une analyse micro-économique du choix de la durée des contrats de service public par une collectivité concédante. Elle s'inscrit dans le prolongement des travaux existants en théorie de la réglementation où l'attribution par enchère d'un monopole temporaire est un instrument de contrôle du monopole (Williamson, 1976). La durée choisie par la collectivité concédante est comparée à la durée optimale en terme d'efficience (durée qui maximise le surplus total). L'examen des solutions du modèle montre l'importance de la prise en compte des possibles modifications des termes de la concurrence entre les firmes lors du choix de la durée des contrats successifs : elle est, en effet, le résultat d'un arbitrage inter-temporel entre les avantages et les inconvénients éventuels de la renégociation du contrat. Il est aussi montré que la durée du contrat optimal en termes d'efficience est indépendante du montant de l'investissement à réaliser par le concessionnaire.
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Sekkat, Abdelrhani. "La Concession de service public en droit administratif français". Lille 3 : ANRT, 1987. http://catalogue.bnf.fr/ark:/12148/cb376098629.
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Sekkat, Abdelrhani. "La concession de service public en droit administratif français". Bordeaux 1, 1987. http://www.theses.fr/1987BOR10019.
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De tous les contrats administratifs, le plus important et peut-etre le plus usite, celui qui provoque le plus de conflits et suscite le plus d'interet voire de passion, le contrat que la doctrine et la jurisprudence qualifient de concession de service public est sans conteste le plus problematique et, a certains egards, le plus mal delimite. Et pourtant, il importerait que ses caracteres essentiels fussent definis. C'est lui qui exprime le plus haut degre de collaboration entre l'administration et des tiers; ce sont ses contractants qui, a l'occasion de litiges les opposant, ont fait en sorte qu'il soit devenu une question souvent a l'ordre du jour. Et pourtant la notion de concession demeure flottante. L'explication de cette enigme doit-elle etre cherchee dans le comportement des contractants et specialement dans celui de l'autorite concedante, dans ce fait que la pratique administrative de la concession a ete conduite a en faire un contrat sensiblement different de celui que l'on decrivait dans le modele theorique et classique? si l'explication est exacte - et pourquoi non- elle traduit un important et peut-etre aussi un regrettable effet de l'evolution de la notion. Cette evolution portant essentiellement sur les fonctions et le domaine d'utilisation de la concession est loin cependant de n'avoir donne que des effets negatifs. La concession de service public, qui se traduit pour les parties contrac- tantes par des droits et des obligations et donne lieu a un important conten- tieux juridique, est souvent presentee comme une notion en crise. S'il parait difficile d'en disconvenir, force sera de s'expliquer sur les origines et les manifestations de cette crise, ainsi que sur le merite des solutions proposees pour la resoudre, mais il est possible de soutenir qu'en definitive les problemes de la concession pourraient etre resolus par un retour aux verites premieres de ce contrat, a savoir que c'est au concession- naire qu'appartient la gestion du service public, a ses risques et perils, sous le controle de l'autorite concedanteFrom all administrative contracts, the most important, and may be the most used, the one that is at the origin of may conflict and raises up great interest and ever passion, the contract that the doctrine and jurisprudence call a "concession of public service", is, without any boubt the most problematical, and sometimes the worst delimited. And nevertheless it would be important to define its most important caracteristics. It's the one that expresses the highest degree of collaboration between the administrating and a third party; it's the contracting parties that, on the occasion of inner litigation, made it often become a question of general orders. And still, the notion of concession isn't very clearely defined. The explaination of that enigma must be looked for in the attitude of the contracting parties and especially in the one of the conceding authority, in the fact that the administrative practice of concession made of it a contract that is different from the one which was described in the theoretical classical model ? if that's the right explanation (and why not), it explains an important , and may be a regrettable effect of the evolution of the notion, that evolution, mainly concerning the functions and the domain of use of the concession,is,however, far from having given only negative effects. The concession of public service, that means for the contracting parties rights and obligations, and gives rise to an important contentious matter, is often shows as a notion in crisis. If it seems hard to deny it, it will be necessary to give some explanations about the origins and the manifestations of that crisis, and also about the worth of the solutions proposed to solve it. Finally, it's possible to maintain that the concession problems could be solved by a come back to the first truths of that contract, that's to say, the gestion of the public service belongs to the concessionay, at his own risks, under the control of the conceding authority
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Boulle, Jean-Pierre. "La prérogative de service public". Nice, 1996. http://www.theses.fr/1996NICE0013.
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La consécration jurisprudentielle du concept de service public a autorisé un renouveau des règles du droit applicable aux activités de la puissance publique. Plusieurs définitions, plusieurs fonctions caractérisent ainsi la notion de service public. Compétence plus étendue du juge administratif, extension du champ d'application des règles du droit administratif sont les conséquences directes. 1/ La loi de substitution : la mesure de police est devenue structure de service public: le droit administratif a été structuré. Globalement, le service public participe à la qualification publique de la nature juridique de toutes les activités d'intérêt général assumées par les personnes publiques. Il est un élément juridique d'organisation de l'action des personnes publiques. 2/ La loi de contagion: le droit administratif impose un régime juridique de puissance publique: également, il autorisera l'application d'un régime de droit administratif à l'ensemble des actions des personnes publiques de part l'indétermination même de son contenu. Alternativement, pris au sens formel ou matériel, il permettra au juge un contrôle des plus efficace et une protection de l'ensemble des actions de la puissance publique. 3/ La loi de soumission: l'action du pouvoir doit être executée, l'usager est un alibi: de part l'impératif de but à atteindre, le service public autorise la soumission du corps social à son exécution, et, tout administré ayant un lien juridique avec l'activité ainsi organisée devra se soumettre au service.
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Bouju, Serge. "La concession de service public : critique d'une banalisation annoncée". Paris 10, 1999. http://www.theses.fr/1999PA100027.
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La banalisation qui impregne la concession de service public, qu'elle decoule d'une approche financiere du contrat ou resulte d'une vision concurrentielle de l'activite exercee, a le merite de montrer que la concession de service public constitue avant tout un mode de gestion du service public, que le concessionnaire n'est pas un entrepreneur ordinaire. Des lors qu'elle met a mal les fondements memes d'une construction juridique originale et equilibree, l'accentuation de la <
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Guiheux, Antoine. "Délégation conventionnelle du service public et liberté de l'admistration". Paris 10, 2000. http://www.theses.fr/2000PA100132.
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La devolution contractuelle du service public est historiquement liee a un regime de liberte entendu au sens d'une absence d'encadrement procedural de sa passation. L'affirmation releve du constat. Toutefois, la pertinence d'une telle association est aujourd'hui contestee en raison d'une approche tendant a uniformiser le regime applicable aux contrats publics en s'appuyant sur le modele offert par le droit des marches publics. Aussi convient-il aujourd'hui, non plus d'affirmer que la delegation implique un regime de liberte, mais plutot de justifier ce dernier. Deux categories de justifications doivent etre avancees. D'une part, l'absence de mise en concurrence est endogene a la notion de delegation de service public. Cette derniere se caracterise avant tout comme un mecanisme d'administration integrant le gestionnaire du service public a l'action administrative, ce qui implique correlativement que la collectivite publique puisse invoquer le benefice du principe de libre administration. D'autre part, la tentative de mise en concurrence des delegations de service public, calquee sur le droit des marches publics, specialement en droit communautaire n'a jamais ete menee a son terme en raison des contraintes liees a la notion elle-meme. En outre, les autorites communautaires semblent aujourd'hui se satisfaire d'une application du droit commun plutot que d'un encadrement procedural specifique. La notion de delegation de service public et le regime de liberte qui lui est associe en sortent renforces.
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Guénaire, Michel. "La fonction unificatrice du service public dans le droit administratif". Paris 2, 1985. http://www.theses.fr/1985PA020012.
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Guénaire, Michel. "La Fonction unificatrice du service public dans le droit administratif". Lille 3 : ANRT, 1986. http://catalogue.bnf.fr/ark:/12148/cb37594787v.
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Gollain, Valéry. "L'identification des contrats de délégation de service public". Artois, 1998. http://www.theses.fr/1998ARTO0304.
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Il y a trois manières d'appréhender les contrats de délégation de service public. Un premier angle consiste à les aborder au travers de leur régime juridique, un second au travers du contentieux administratif. Enfin un troisième, et c'est le parti prix de cette thèse, consiste à les aborder sous l'angle de la notion juridique. Au terme de la réflexion menée par l'auteur se dégage un constat : la délégation de service public (contractuelle) est constituée d'une pluralité de régimes juridiques et de deux ou trois régimes contentieux. Mais surtout, c'est une notion juridique que l'auteur se propose de définir comme étant : le contrat nommé ou innomé qui confie à une personne distincte de la collectivité l'exploitation d'un service public ou de missions de service public. Lorsque le service public délégué concerne une activité industrielle ou commerciale, la rémuneration du cocontractant est substantiellement assurée par les résultats de l'exploitationDelegation of publics services contracts is constitute by several elements. The author suggest a definition : the delegation's public service contrat is the contract who entrust the public service to a person separate from the public autority. When the public service isn't industrial or commercial, the remuneration depend on result's working
Livros sobre o assunto "Service public administratif"
1
Peiser, Gustave. Droit administratif: Actes administratifs, organisation administrative, police, service public, responsabilité, contentieux administratif. Paris: Dalloz, 1993.
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Peiser, Gustave. Droit administratif: Actes administratifs, organisation administrative, police, service public, responsabilité contentieux administratif. Paris: Dalloz, 1989.
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3
Raadschelders, J. C. N., e F. M. van der Meer. L'entourage administratif du pouvoir executif. Bruxelles: Institut International des sciences administratives, 1998.
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Kirat, Thierry, Jean-Bernard Auby e F. Marty. Economie et droit du contrat administratif: L'allocation des risques dans les marchés publics et les délégations de service public. Paris: Documentation française, 2005.
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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.
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Bauby, Pierre. Service public, services publics. Paris: La Documentation française, 2011.
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Woodhouse, Diana. In pursuit of good administration: Ministers, civil servants, and judges. Oxford: Clarendon Press, 1997.
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Vandendriessche, Xavier. Études en l'honneur de Pierre Sandevoir: Service public, services publics. Paris: Harmattan, 2000.
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United States. Public Health Service, ed. Public Health Service: Health Resources and Services Administration. [Washington, D.C.?]: U.S. Dept. of Health and Human Services, Public Health Service, 1988.
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Simon, Jacky. La déontologie des cadres publics: Pour un service public responsable. Paris]: CNDP, 2012.
Encontre o texto completo da fonteCapítulos de livros sobre o assunto "Service public administratif"
1
Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson e Margaret E. Banyan. "Administrative Discretion". In Foundations of Public Service, 52–75. 3a ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-5.
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Schiavo-Campo, Salvatore. "Providing Public Services". In Public Administration, 202–21. New York: Routledge, 2023. http://dx.doi.org/10.4324/9781003286387-8.
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Anttiroiko, Ari-Veikko, e Nicos Komninos. "Smart Public Services: Using Smart City and Service Ontologies in Integrative Service Design". In Public Administration and Information Technology, 17–47. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98953-2_2.
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du Gay, Paul, e Thomas Lopdrup-Hjorth. "Whatever Happened to ‘Administrative Statesmanship’?" In For Public Service, 95–130. London: Routledge, 2022. http://dx.doi.org/10.4324/9780203093603-5.
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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson e Margaret E. Banyan. "Democracy and Administration". In Foundations of Public Service, 76–98. 3a ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-6.
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Jarke, Juliane. "Co-Creating Digital Public Services". In Public Administration and Information Technology, 15–52. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_3.
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Abstract This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to different types of service providers, different types of services and service delivery) and considers what kind of digital public services allow for meaningful citizen participation. To better conceptualise different degrees of participation, the subsequent section reviews Arnstein’s (1969) “ladder of citizen participation” and related work. This allows distinguishing between different degrees of non-participation, (consultative) participation and beyond. Thirdly, the chapter reviews traditional participatory approaches that provide the basis to co-creating of digital public services: (1) co-production of public services, (2) co-design and (3) civic open data use. The chapter summarises and compares the different rationales for participation in these approaches, and reviews how they understand the sharing of control, the sharing of knowledge and the enabling of change.
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Hughes, Owen. "Service Delivery". In Public Management and Administration, 268–89. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-137-56010-0_12.
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Morgan, Douglas F., Richard T. Green, Craig W. Shinn, Kent S. Robinson e Margaret E. Banyan. "Administrative Ethics and Responsibility". In Foundations of Public Service, 165–94. 3a ed. New York: Routledge, 2021. http://dx.doi.org/10.4324/9781003218029-9.
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Ridley, F., e J. Blondel. "The Civil Service". In Public Administration in France, 28–54. London: Routledge, 2024. http://dx.doi.org/10.4324/9781003478546-3.
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Berntzen, Lasse. "Electronic Government Service Efficiency: How to Measure Efficiency of Electronic Services". In Public Administration and Information Technology, 75–92. New York, NY: Springer New York, 2014. http://dx.doi.org/10.1007/978-1-4614-9982-4_5.
Texto completo da fonteTrabalhos de conferências sobre o assunto "Service public administratif"
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Ospanova, Dzhamilya, e Muslim Tazabekov. "Improving the system of accessibility of public services: national and foreign experience". In Development of legal systems of Russia and foreign countries : problems of theory and practice. ru: Publishing Center RIOR, 2023. http://dx.doi.org/10.29039/02110-1-117-130.
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One of the priorities in the modernization of public administration in Kazakhstan is the achievement of the quality of public services. The term “public service” has recently entered the circulation of legal science and legislation. In Kazakhstan, as in Russia, it is associated with the implementation of administrative reform, while in many developed foreign countries public services act as one of the main forms of relations between individuals, legal entities and public authorities. The essence of the new stage of administrative reform in Kazakhstan is reduced to a short formula — from administration to management. The demand for efficiency and quality in the provision of public services should become a central point of public service policy.
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Vukašinović Radojičić, Zorica, e Dejan Vučetić. "THE EUROPEAN PRINCIPLES OF PUBLIC ADMINISTRATION SERVICES DELIVERY FROM THE PERSPECTIVE OF DIGITALIZATION AND SIMPLIFICATION : NORMATIVE FRAMEWORK AND PRACTISE IN THE REPUBLIC OF SERBIA". In International Scientific Conference “Digitalization and Green Transformation of the EU“. Faculty of Law, Josip Juraj Strossmayer University of Osijek, 2023. http://dx.doi.org/10.25234/eclic/27449.
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European Union principle of Public administration service delivery is a key principle underpinning the efficiency principle and simplification of administrative procedures. Serbian government has done a lot of efforts and made a progress in the last five years in the sphere of public services digitalization, through strategic, institutional, normative changes, but some weaknesses still remain in terms of realizing the full potential of the different strategies and legislation. The purpose of the paper is to elaborate the application of quality and efficient public service delivery through analysis of Serbian strategic and normative framework de lege ferenda, simplification of administration procedures, focusing to main concerns for effective implementation of general procedure legislation and applying consistent practice. In the Introduction authors emphasize the progressing importance of digitalization of public services, from the perspective of European Union principles. This part also addresses conceptual issues of efficiency and effectiveness for ensuring high quality of public service delivery. The second part reveals the analysis of Serbian normative and strategic framework towards reducing bureaucratic burdens, simplification of administrative procedures through one-stop-shops, coordinating and “connecting” procedures from the jurisdiction of one or more administrative organs or organizations in the way the they provide better access to public services across the country. This part contains analysis of general legal framework from the aspect of reducing bureaucratic burdens for citizens and business entities, by imposing the obligation for public authorities to provide the documents ex officio and use them in administrative procedures. The authors analyze the provisions of the General Administrative Procedure Act de lege ferenda and its weaknesses for effective implementation. In Conclusion authors will summarize results of research in the way to point out to contemporary tendencies regarding digitalization of public services and means of application of efficiency, transparency, accessibility, openness and quality of public services in practice. Dominant methods of scientific research are dogmatic, comparative, content analysis, analysis and synthesis.
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Jovanović, Zoran. "Uticaj novog javnog menadžmeta na privatizaciju javnih službi". In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.891j.
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Public services that satisfy the interest of the community in contemporary conditions are provided by administrative organizations, market entities or an administrative organization and a private entity together through various arrangements, all depending on the generally accepted conception of the role of the state in public administration. Some of the countries to be analyzed went much deeper into management than other countries because governments realized that they did not have to provide goods and services to citizens if they could not guarantee that services would be provided fairly, which contributed to the rapid and effective public service reform. The state (administration) becomes (remains) only the coordinator of public policies that ensures fairness in providing services to citizens, and ceases to be its undisputed immediate executor. In this paper, the author analyzes the impact of new public management on the privatization of public services in the United States and in Westminster countries (Canada, United Kingdom and Australia). Private provision of public services has long been a part of efficient and effective governance in these countries. In the midst of new public management reforms that have spread around the world since the 1980s and beyond, there is a growing interest in private governance and ownership of key public services at all levels of government. A key question for governments considering privatizing public services is whether private firms provide higher quality services than their public sector partners. Compared to the performance of private sector organizations, the quality of public service delivery is difficult to measure and monitor in today's context. For these reasons, it is sometimes thought that private firms may not have the necessary capabilities to deal with all elements of effective public service management.
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Rapajić, Milan. "ADMINISTRATION CONTRACTS". In International scientific conference challenges and open issues of service law. Vol. 2. University of Kragujevac, Faculty of law, 2024. http://dx.doi.org/10.46793/xxmajsko2.305r.
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n the paper, the author deals with the topic of administration contacts, as the broadest category of contracts concluded by the state. In this sense, the term "administrative contracts" is narrower than the term "administration contracts". By the way, the administrative contract became a legal category with the adoption of the Law on General Administrative Procedure from 2016. Based on this Law, the administrative contract is concluded only when it is determined by a special law. The author expresses his opinion that the domestic legislator has not characterized any management contract as an administrative contract. The paper compares administration contracts - public procurement contracts, public service entrustment contracts and public-private partnership contracts with administrative contracts, analyzes their legal nature, but nevertheless concludes that despite the similarity of these administration contracts with administrative contracts, they are not administrative contracts
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Pelse, Modrite, Sandris Ancans e Lasma Strazdina. "Digitalization in public administration institutions". In 22nd International Scientific Conference. “Economic Science for Rural Development 2021”. Latvia University of Life Sciences and Technologies. Faculty of Economics and Social Development, 2021. http://dx.doi.org/10.22616/esrd.2021.55.051.
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There is no doubt that digitalization processes make positive effects on the development of a company as emphasized and evidenced by many research papers and studies. However, there are a few empirical research studies on digitalization in the public sector, particularly in public administration institutions. Therefore, the present research aims to identify and compare the level of digitalization in four national public administration institutions: the State Revenue Service, the Office of Citizenship and Migration Affairs, the State Social Insurance Agency and the State Employment Agency. In Latvia, very good technical solutions and a broadband mobile Internet network are available, the number of Internet users increases all over the world every year, but are they widely used by public administration institutions to provide consumers with appropriate digital services? The State Revenue Service has reached the highest level of maturity in digitalization, and the institution has also allocated the most funds from its budget to information technologies and the maintenance of their systems. The level of digitalization is low in the State Employment Agency and the Office of Citizenship and Migration Affairs. The public requires public administration services to be available digitally on a 24-hour/7day basis.
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Bogdanova, Margarita, Evelina Parashkevova, Nadezhda Veselinova, Elitsa Lazarova e Mariela Stoyanova. "SWOT ANALYSIS OF DIGITAL TRANSFORMATION IN ELECTRONIC ADMINISTRATIVE SERVICES AT THE MUNICIPAL LEVEL". In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.1007.
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The aim of the article is to outline strategic perspectives for electronic administrative services in the context of intensive processes of digital transformation in society. Administrative service in the public sector is investigated, and in particular the focus is on attitudes towards trans-formation from conventional to electronic administrative service. Based on a thematic analysis, the environment for the development of electronic administrative services at the municipal level has been mapped. The results of a study of the level of provision of electronic services by all 265 municipalities in Bulgaria are presented, opportunities and challenges to the process are identified, and public attitudes regarding the prospects for electronic administrative services in the country are examined.
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Jovanović, Zoran. "ELEKTRONSKO UPRAVNO POSTUPANjE U REPUBLICI SRBIJI". In XIX majsko savetovanje. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/xixmajsko.741j.
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Electronic administrative procedures, in addition to digital infrastructure, represent the second basic element of electronic administration in Serbia. The fast pace of life and the constant needs of the economy make the work of administrative organizations more efficient and faster, and their services with better accessibility. Therefore, the provision of public services electronically appears as a necessity of modern society and the legal system. Electronic administrative procedure, according to the Law on electronic administration, is defined as any procedure in administrative matters by electronic means and includes: establishment of electronic administrative procedure of authorities, conditions for obtaining and transfer of data and documents, authentication and authorization of users, obligations of authorities in communication between authorities and users in electronic administrative proceedings. The issue of electronic submission, its reception, as well as electronic submission, has also been regulated. It is the author's intention to analyze this important segment of the Law in the paper and point out that, in addition to providing electronic services, administrative organizations must enable digital communication with citizens, business entities and other domestic and foreign organizations. Finally, there is a need to create opportunities for electronic fulfillment of the public duties of all the mentioned subjects.
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Costa Filho, Paulo Nunes, e Leandro Sampaio Monteiro. "Principles of public administration: A brief comment in light of administrative reform". In V Seven International Multidisciplinary Congress. Seven Congress, 2024. http://dx.doi.org/10.56238/sevenvmulti2024-132.
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In order to meet the interests, well-being and needs of society, as well as guarantee basic access and opportunities for development, listed in Article 37, caput , of the 1988 Federal Constitution, such as health services, education, security, environment -environment, tourism, sport, social assistance, transport, housing, culture, among others, the direct or indirect Public Administration (PA) of the three powers (Union, States, Municipalities) and the Federal District, has its elementary and peremptory principles: Legality, Impersonality, Morality, Publicity and Efficiency. Therefore, it is important to understand the principles that govern Brazilian Administrative Law (BRASIL 1988; MAZZA, 2019). Therefore, this work has the scope of synthetically presenting the basic principles of the AP, including the proposal for its reform, through PEC 32/02020 (BRASIL, 2020).
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Amarullah, Rustan, e Fani Heru Wismono. "Reward For Public: A Public Service Engineering". In Eastern Regional Organization for Public Administration Conference (EROPA 2018). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/eropa-18.2019.9.
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Vučinić, Dejan. "DATA CENTERS AND DIGITALIZATION OF PUBLIC ADMINISTRATION SERVICES". In International scientific conference challenges and open issues of service law. Vol. 1. University of Kragujevac, Faculty of law, 2024. http://dx.doi.org/10.46793/xxmajsko1.125v.
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The scientific and technological development of society directly affects the state organization, posing new challenges both in terms of its organization and way of working, as well as in terms of the role and new functions it performs. Looking at the most developed countries in the world, we can see the wide application of modern information and communication technologies (ICT), which are used in the digitalization of work processes, the provision of services, but also in administrative decision-making (procedure). This directly saves time and money. Viewed chronologically, management models appear precisely as a response to the new challenges posed to management, brought about by the general development of society, and its success largely depends on the ability to keep up with social (even technical) changes. (to accept new challenges and not avoid them). In this sense, in the era of new technologies, "smart" devices and the increasingly widespread use of artificial intelligence, it is unthinkable for any organization to function without the application of new technical achievements, especially in the field of service provision. The central place in the work will be occupied by the data center, i.e. its services as a prerequisite for quality, safe and secure provision of e-services by the public administration. Data center services, which can be defined simply as hardware and software rental services (storage and data processing), include several aspects - security, legal, technical, financial, etc. which will be discussed more in appropriate places in the work. This issue is given special importance by the fact that the users of data center services are becoming more and more government bodies and organizations, which base their work operations of communication, records, storage, exchange and processing of data on modern ICT technologies, that is, on the services provided by data centers.
Relatórios de organizações sobre o assunto "Service public administratif"
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Stoye, George, Elaine Kelly e Marcos Vera-Hernandez. Public hospital spending in England: evidence from National Health Service administrative records. Institute for Fiscal Studies, agosto de 2015. http://dx.doi.org/10.1920/wp.ifs.2015.1521.
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Benton, Allyson Lucinda. Institutional Analysis of the Mexican Civil Service System. Inter-American Development Bank, novembro de 2002. http://dx.doi.org/10.18235/0011015.
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The Mexican public sector has undergone a dramatic reorganization and professionalization since the initiation of economic crisis and reform in 1982. Though such reforms appear to have improved efficiency in the provision of public services, administrative changes did not include the implementation of a national career civil service. (Note: The title in this original document is in Spanish, but the document itself is in English.)
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Cristia, Julian P., e Razvan Vlaicu. Research Insights: How to Identify Affordable High-Impact Digital Solutions for Public Services? Inter-American Development Bank, agosto de 2023. http://dx.doi.org/10.18235/0005100.
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Digital projects in education, healthcare, and administrative services displayed net present values and low implementation costs, but wide variation was found in net benefits across policy options A fully digital solution is not always the best option for balancing costs and benefits. Adequate integration of digital and human inputs is often necessary. Since digital applications feature low or negligible marginal cost, scale is critical in producing large social net benefits.
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Taylor, Shawna, Jake Carlson, Joel Herndon, Alicia Hofelich Mohr, Wendy Kozlowski, Jennifer Moore, Jonathan Petters e Cynthia Hudson Vitale. Public Access Data Management and Sharing Activities for Academic Administration and Researchers. Association of Research Libraries, novembro de 2022. http://dx.doi.org/10.29242/report.rads2022.
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The Realities of Academic Data Sharing (RADS) Initiative’s public-access data management and sharing (DMS) activities are the result of categorizing services and support across the institution that are likely needed to make public access to research data available. The RADS project team categorized these activities by life-cycle phases for public access to research data, and used the activities in RADS surveys of publicly funded campus researchers and institutional administrators whose departments likely provide support in these areas. The result of categorizing and defining these activities not only delineated questions for RADS’s retrospective studies, but, consequently, may also help researchers, administrators, and librarians prepare for upcoming federal and institutional policies requiring access to publicly funded research data. This report presents version 1 of the RADS public access DMS activities. Additional versions are expected to be released as more institutions engage in implementing new federal policies in the coming months. Community engagement and feedback on the RADS DMS activities is critical to (1) validate the activities and (2) parse out the activities, as sharing and refining them will benefit stakeholders interested in meeting new federal open-access and sharing policies.
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Cuesta, Ana, Lucia Delgado, Sebastián Gallegos, Benjamin Roseth e Mario Sánchez. Increasing the Take-up of Public Health Services: An Experiment on Nudges and Digital Tools in Uruguay. Inter-American Development Bank, julho de 2021. http://dx.doi.org/10.18235/0003397.
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In this paper, we test whether promoting digital government tools increases the take-up of an important public health prevention service: cervical cancer screening. We implemented an at-scale field experiment in Uruguay, randomly encouraging women to make medical appointments with a digital application or reminding them to do it as usual at their local clinic. Using administrative records, we found that the digital application nearly doubled attendance of a screening appointment compared to reminders and tripled the rate compared to a pure control group (3.2 percentage point increase over a base of 1.9 percent). Survey data suggests that the impacts of the intervention were mostly mediated by reduced transaction costs. Our results highlight the potential of investing in digital government to improve the take-up of public services.
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Pieterson, Willem, Dulce Baptista, David Rosas-Shady e Andrés Franco. The digital transformation of public employment services across Latin America and the Caribbean. Inter-American Development Bank, agosto de 2023. http://dx.doi.org/10.18235/0005084.
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Public employment services have a crucial role in the search for quality jobs, worker placement, labor market adaptation, and mitigating impacts during economic transitions. Globally, these services have been leveraging on digital technologies to transform, and those in Latin America and the Caribbean are no exception. These technologies are enabling the creation of new channels to expand outreach and service delivery, centralizing, and sharing data, facilitating collaboration, and improving processes. However, rapid technological advancements also pose risks in terms of access and equity. For instance, improper use of artificial intelligence (AI) may exacerbate existing labor market inequalities. Therefore, it is essential for public employment services to harness the potential of digital technologies while mitigating associated risks. To address these challenges, these institutions must consider five key dimensions. Firstly, they need to be aware of the strategic implications of digital technologies. Secondly, they need to manage the impact of technology on their administrative operations. Thirdly, they must effectively utilize technology in their interactions with the public. Fourthly, they should undergo organizational changes to enhance agility and adopt different structures, skills, and cultures. Lastly, they must grow into their role of data processing organizations to take advantage of new opportunities and tackle new challenges. This document provides relevant information on the opportunities and challenges of digitalization in public employment services in Latin America and the Caribbean across these dimensions, as well as their level of digital maturity. The data and results presented in this study are based on a survey conducted by the IDB's SEALC Network in 2019, which was expanded in 2022 to include fifteen countries in the region. Additionally, the effect of the COVID-19 pandemic on the digitalization efforts of public employment services in the region is evaluated. This information is relevant for public employment services as it enables them to identify strengths and weaknesses in their digital transformation processes.
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Budzich, Jeffrey. PR-685-184506-R05 Fluvial Geomorphology Equations and Mechanics. Chantilly, Virginia: Pipeline Research Council International, Inc. (PRCI), abril de 2020. http://dx.doi.org/10.55274/r0011666.
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Channel hydrology, hydraulics, and sediment composition are key variables to calculating vertical and horizontal channel movement. A variety of methods are available for estimating channel bed scour, bank erosion, and channel migration with fewer available to predict avulsion potential. These methods vary in complexity from simplified empirical and theoretical equations to complex multi-dimensional models that may be used to understand potential hydrotechnical threats to pipelines and other structures. Furthermore, there are a variety of publicly available resources of relevant information to enhance pipeline operators' development and implementation of an effective water crossing program. The public resources include the United States Geological Survey, the National Weather Service within the National Oceanic and Atmospheric Administration, Federal Emergency Management Administration, United States Department of Agriculture, Natural Resource Conservation Service, and the Government of Canada.
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Van Campenhout, Bjorn, Nassul Kabunga, Tewodaj Mogues e Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation, and administrative placement. Washington, DC: International Food Policy Research Institute, 2020. http://dx.doi.org/10.2499/p15738coll2.133725.
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Campenhout, Bjorn Van, Nassul Kabunga, Tewodaj Tewodaj e Caroline Miehe. Community advocacy forums and public service delivery in Uganda: Impact and the role of information, deliberation and administrative placement. International Initiative for Impact Evaluation (3ie), novembro de 2021. http://dx.doi.org/10.23846/pw2ie136.
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Falivene, Graciela, e José Alberto Bonifacio. Comparative Analysis of Labor Relations in the Latin American Public Administration: Argentina, Costa Rica, Mexico and Peru. Inter-American Development Bank, abril de 2002. http://dx.doi.org/10.18235/0006741.
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This presentation was offered in the 2nd Hemispheric Meeting of the Public Management and Transparency Network of the Regional Policy Dialogue, celebrated on April 4th and 5th, 2002. This presentation discusses the methodological aspects and scope of the study "Comparative Analysis of Labor Relations in the Latin American Civil Service: Argentina, Costa Rica, Mexico, and Peru." Also included is the Index of Labor Relations Development.