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Teses / dissertações sobre o tema "Service delivery"

Autor: Grafiati

Publicado: 4 de junho de 2021

Última modificação: 25 de julho de 2025

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1

Mak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Mak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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3

Wisely, David Roger. "Mobile multimedia service delivery." Thesis, King's College London (University of London), 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418298.

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4

Cai, Wei. "Optimizing cloud gaming service delivery." Thesis, University of British Columbia, 2016. http://hdl.handle.net/2429/57861.

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The high-profit digital gaming industry has merged with the increasing interest in transforming everything into cloud services, which leads to a novel concept called cloud gaming. In this thesis, we aim to investigate the optimization of quality of experience (QoE) for cloud gaming system, while considering different challenges, system constraints and service requirements. First, we investigate video compression technologies based on existing cloud gaming system, in which the cloud hosts the game engine and streams rendered gaming videos to players through the Internet. We propose to cooperati

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5

Aslanzadeh, Marjan. "Synergism in multichannel service delivery." Doctoral thesis, importedStudentThesis, 2013. https://researchprofiles.canberra.edu.au/en/studentTheses/99f549a5-29ee-4f3c-84e2-f389a67847b7.

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6

Frame, Andrea. "Service delivery systems in financial service companies : cross cultural delivery and the implications for standardisation." Thesis, Birmingham City University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263069.

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7

Beatty, Kate E., Nathan Hale, Michael Meit, Paula Masters, and Amal Khoury. "Clinical Service Delivery along the Urban/Rural Continuum." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6870.

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Background: Engagement in the core public health functions and ten essential services remains the standard for measuring local health department (LHD) performance; their role as providers of clinical services remains uncertain, particularly in rural and underserved communities. Purpose: To examine the role of LHDs as clinical service providers and how this role varies among rural and nonrural communities. Methods: The 2013 National Association of County and City Health Officials (NACCHO) Profile was used to examine the geographic distribution of clinical service provision among LHDs. LHDs were

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8

ABOUSABEA, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762636.

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The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is ana

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9

Momma, Atsuhito 1966. "Value delivery through product-based service." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9223.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.<br>Includes bibliographical references (leaf 69).<br>Products and services are two ways firms delivery value to customers. In some situations firms augment physical products with services related to that product. In other situations the service offered to customers is the primary offering and it is enabled by a product. This paper investigates enterprise resource planning (ERP) software tracking its evolution from predominantly a product with associated services to an

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10

Minnie, Johan A. "Improving public service delivery through marketing." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.

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Thesis (MPA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The st

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11

Abousabea, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0030/document.

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L'objectif de cette thèse est de fournir des algorithmes d'optimisation pour l'accès aux services vidéo qu’ils soient non-gérés (Internet TV) ou gérés (IPTV). Nous étudions des statistiques récentes concernant les services vidéo non-gérés comme YouTube et nous proposons des techniques d'optimisation appropriées qui pourraient améliorer l'accès aux fichiers vidéos et réduire le coût de cet accès. En outre, l’analyse des coûts joue un rôle important dans les décisions qui concernent la mise en cache des fichiers vidéos et celles liées au choix des périodes temporelles d'hébergement de ces fichie

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12

Abousabea, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Electronic Thesis or Diss., Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0030.

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L'objectif de cette thèse est de fournir des algorithmes d'optimisation pour l'accès aux services vidéo qu’ils soient non-gérés (Internet TV) ou gérés (IPTV). Nous étudions des statistiques récentes concernant les services vidéo non-gérés comme YouTube et nous proposons des techniques d'optimisation appropriées qui pourraient améliorer l'accès aux fichiers vidéos et réduire le coût de cet accès. En outre, l’analyse des coûts joue un rôle important dans les décisions qui concernent la mise en cache des fichiers vidéos et celles liées au choix des périodes temporelles d'hébergement de ces fichie

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13

Beatty, Kate, Michael Meit, Tyler Carpenter, Amal Khoury, and Paula Masters. "Clinical Service Delivery Disparities along the Urban/Rural Continuum." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/6847.

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background: Rural communities face numerous health disparities related to health behaviors, health outcomes, and access to medical care. LHDs serving rural communities have fewer resources to meet their community needs. The number and types of community organizations (hospitals, health clinics, not-for-profits), available to partner with may be limited geographically. These factors may affect availability of clinical services in rural communities. This study will assess LHD clinical service delivery levels based on rurality. data sets and sources: Data were obtained from the NACCHO 2013 Nati

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14

Beatty, Kate. "Clinical Service Delivery Disparities along the Urban/Rural Continuum." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/6853.

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15

Mlcek, Susan Huhana Elaine. "Paucity management models in community welfare service delivery." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/33647.

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Thesis (Ph.D.)--University of Western Sydney, 2008.<br>A thesis presented to the University of Western Sydney, College of Arts, Social Justice and Social Change Research Centre, in fulfilment of the requirements for the degree of Doctor of Philosophy. Includes bibliographies.

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16

Schoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." Thesis, The University of Sydney, 2002. http://hdl.handle.net/2123/580.

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SDM is a process model, based on service marketing components, to position a service while concurrently being a service delivery management tool improving serviceen counter processes. Added to a service script, SDM can increase customer satisfaction, quality perception, voice levels and repurchase intentions in a general service encounter scenario as well as during episodes which include a failure. Addressing mishaps requires particular attention, since Consumer Complaint Behaviour research shows that most customers prefer to switch suppliers, rather than offer constructive feedback. This mean

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17

Tanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.

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18

Evans, Jennifer D. (Jennifer Dawn). "Service Delivery in Organizations for the Mentally Retarded." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc500356/.

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This study analyzes effective service delivery in organizations serving the mentally retarded. Qualitative organizational analyses of three community care facilities were compared to assess effectiveness. Data were gathered by systematic observations, field notes, documents, and employee interviews. Program analysis, the funding system of service delivery, and staff attitudes best indicated effective service. I concluded that effectiveness would improve by focusing on individual consumer needs and further defining service delivery.

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19

Shahzaad, Babar. "Drone-Based Delivery Services in Smart Cities." Thesis, The University of Sydney, 2022. https://hdl.handle.net/2123/29818.

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We propose a novel service framework to effectively provision drone-based delivery services, called Drone-as-a-Service (DaaS), in a skyway network. This service framework provides a high-level service-oriented architecture and an abstraction to model the drone service from both functional and non-functional perspectives. We focus on spatio-temporal aspects as key parameters to query the drone services under a range of requirements, including drone capabilities, flight duration, and payloads. We propose to reformulate the problem of drone delivery service composition as a problem of finding an

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20

Macpherson, Elinor Carol. "Manpower substitution in mental health service delivery." Thesis, University of British Columbia, 1988. http://hdl.handle.net/2429/27988.

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The study developed a model for projecting potential economies from manpower substitution among the four core mental health professions and applied the model to a proposed substitution situation which would substitute psychologists for psychiatrists in the delivery of a proportion of present private practice (fee-for-service) psychiatry services in British Columbia. The model identifies three controlling variables: treatment substitutability (TS), practice privilege constraints (PPC), and relative payment rates (RR). In the model, TS and PPC are conceptualized as determining the estimated subs

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21

Morakabati, Reza. "Local delivery service opportunities in e-commerce." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9153.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.<br>Includes bibliographical references.<br>This is a study of the local package delivery industry. This thesis shall consider only businesses that are engaged in delivery of goods and services that have been purchased online. Such companies may or may not be engaged in other business activities aside from delivery. Local refers to deliveries that are made between origin (pickup from warehouses or stores) and destination (drop-oft) points that are within the same metropolitan area. The overall objectives o

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22

Oliveira, Paulo Rocha e. 1974. "Service delivery and learning in automated interfaces." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/29262.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 2002.<br>Includes bibliographical references (p. 111-118).<br>This dissertation analyzes the strategic implications of customization policies available to companies that must simultaneously provide service and learn about their customers through automated interfaces. The first part of the dissertation lays out the theoretical framework within which the analysis is carried. The second part addresses whether companies should use Internet-based customization tools to design service encounters that maximize custome

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23

Lucas, Andrew J. "Chronic Pain Management Service Delivery and Evaluation." Thesis, City University London, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.522888.

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24

Ojiako, Udechukwu. "Enhancing the successful delivery of service operations." Thesis, University of Hull, 2015. http://hydra.hull.ac.uk/resources/hull:12287.

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25

Stanworth, James. "The professional service firm : designing delivery systems." Thesis, University of Buckingham, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.436894.

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26

Matidze, Wilson Takalani. "Service delivery: a key to democratic stability." University of the Western Cape, 2001. http://hdl.handle.net/11394/7799.

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Magister Administrationis - MAdmin<br>The research investigates the reason why service delivery is slow and not enough or just not available in many areas. It highlights the problems that hamper progress toward achieving service delivery. Some of the problems discussed are: (a) The non-availability of enabling legislation to enable the state department to carry out their projects and plans, including the difficulty of implementing policy. While the government is quick to announce that it is going to achieve certain goals, it does not follow through to achieve these goals. (b) Some of the gov

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27

Mahmood, Azam. "A Mobile Service Delivery Platform forWeb Classifieds." Thesis, KTH, Kommunikationsnät, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-141377.

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The Mobidoo Mobile Service Delivery Platform (MSDP) provides opportunity to the service providers to add online services by creating classifieds and advertising them to end users. These services can either be provided free of cost or with cost. Users can facilitate from these services by showing their interest and can get that particular service from service provider via ADMIN authentication or can also just surf through the services available on mobile web application. Main users of the application are ADMIN, SERVICE PROVIDERS AND PUBLIC USER. Graphical User Interface was developed by HTML5,

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S, Kumar Niroop. "Service delivery costan alysis of IoT platforms." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-259742.

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Internet of things (IoT) which was once a vision is now reality in many sectors. Platform in the IoT ecosystem plays an important role in service provisioning journey by creating business value for the actors and enabling data management for the user. Service provisioning on IoT platform are application centric and is more focused on vertical development. Amalgamation of services, applications in IoT platform is the key in bringing data and society together. Interoperability and scalability is posing as hindrance for this hypothesis. On high level, identifying the cost drivers in these IoT pla

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29

Yala, Louiza. "Content Delivery Networks as a Service (CDNaaS)." Thesis, Rennes 1, 2018. http://www.theses.fr/2018REN1S097/document.

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Le but de cette thèse est d’étudier et d’évaluer le rôle de la virtualisation des réseau de diffusion de contenu. Nous proposons une implémentation d’une architecture CDN permettant à un opérateur de réseau de virtualiser son infrastructure CDN et de la louer à des fournisseurs de contenu. Afin d’avoir une allocation optimale des ressources, nous proposons une méthode qui combine les informations fournies lors de la demande par le fournisseur de contenu avec les données du réseau et de l’infrastructure de calcul. Nous avons modélisé ce problème d’allocation de ressources en probl

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Flores, Delgadillo Will Johnny. "IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment." Licentiate thesis, KTH, Data- och systemvetenskap, DSV, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-29560.

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The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived: How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. The analysis m

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Majikijela, Mziwoxolo. "Service delivery and service payment at Emfuleni local municipality / M. Majikijela." Thesis, North-West University, 2007. http://hdl.handle.net/10394/2532.

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Oliva, Pue Rogelio. "A dynamic theory of service delivery : implications for managing service quality." Thesis, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/10803.

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Tejan, Sheikh. "Organizational Size's Effect Strategic Service Innovation and Strategic Service Delivery Innovation." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6136.

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Empirical research has established that the service sector is the engine of growth in global economies. Despite the contributions of the service sector to global economies, research in service innovation has been neglected. There are still empirical research gaps especially on the predictors of strategic service delivery innovation (SSDI). The problem statement addressed in this study was that no research used the resource advantage theory to investigate the nature of the relationship between SSI and SSDI with OS as a possible moderator variable. Using resource advantage theory as the foundati

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Mayo-Bruinsma, Liesha. "Family-centered Care Delivery: Comparing Models of Primary Care Service Delivery in Ontario." Thèse, Université d'Ottawa / University of Ottawa, 2011. http://hdl.handle.net/10393/19952.

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Family-centered care (FCC) focuses on considering the family in planning/implementing care and is associated with increased patient satisfaction. Little is known about factors that influence FCC. Using linear mixed modeling and Generalized Estimating Equations to analyze data from a cross-sectional survey of primary care practices in Ontario, this study sought to determine whether models of primary care service delivery differ in their provision of FCC and to identify characteristics of primary care practices associated with FCC. Patient-reported scores of FCC were high, but did not differ sig

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O'Meara, Peter Francis Public Health &amp Community Medicine Faculty of Medicine UNSW. "Models of ambulance service delivery for rural Victoria." Awarded by:University of New South Wales. Public Health and Community Medicine, 2002. http://handle.unsw.edu.au/1959.4/18771.

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The primary aim of the research project was to develop conceptual models of rural ambulance service delivery based on different worldviews or philosophical positions, and then to compare and contrast these new and emerging models with existing organisational policy and practice. Four research aims were explored: community expectations of pre-hospital care, the existing organization of rural ambulance services, the measurement of ambulance service performance, and the comparative suitability of different pre-hospital models of service delivery. A unique feature was the use of soft systems metho

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Gqada, Dumisani. "The South African Police Service organisational culture : the impact on service delivery." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50190.

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Thesis (MPA)--University of Stellenbosch, 2004.<br>ENGLISH ABSTRACT: This research study explores the impact of organisational culture with specific reference to the South African Police Service (SAPS) culture on service delivery. The two interrelated concepts "organisational culture and service delivery are discussed broadly in terms of their challenges for the contemporary policing function which put emphasis on the provision of police service and accounatbility to the broader community. The premise of the study is based on literature research evidence that organisational culture is an

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Theam, Rottanak. "Public Service Culture in Cambodia: Impacts on the Delivery of Core Public Services." Thesis, The University of Sydney, 2015. http://hdl.handle.net/2123/15584.

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Despite widespread application of reform models and interventions by intergovernmental organisations, public administration in most developing countries is still characterised by weak institutions, patronage and institutionalised corruption. Cambodia is an illuminating example. After decades of reform Cambodia is still struggling to attain a public service that is loyal, motivated, professional and serviceoriented. The central objective of this thesis is to conduct a qualitative analysis of public service culture in Cambodia and to explore the impacts of culture on public service delivery. In

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Modiba, Koena S. "Factors influencing service delivery in speech and audiology services in Polokwane, Limpopo Province." Thesis, University of Limpopo (Turfloop Campus), 2008. http://hdl.handle.net/10386/861.

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Thesis (MBA.) --University of Limpopo, 2009<br>The delivery of quality service is a challenging area in both private and government sectors. The purpose of this research study was to determine if Modiba KO Speech and Audiology Services deliver services as per clients’ expectations and perceptions. It also aimed at determining if there is/are a gap/s between clients expectations’ and what was offered at the clinic. In order to achieve these aims, questionnaires were administered to clients seen at the clinic. The sample was comprised of clients seen at Modiba KO Speech and Audiology Services on

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Mohra, Majid. "Service delivery process in the retail banking industry." Thesis, University of Nottingham, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.288973.

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Gluhak, Alexander Daniel. "Multicast service delivery in next generation wireless networks." Thesis, University of Surrey, 2006. http://epubs.surrey.ac.uk/842851/.

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Mobile network operators have recently started looking into ways to increase their own network scalability, in order to support a large number of customers with new bandwidth consuming multimedia services. The two most promising solutions identified are to extend the existing networks with multicast capabilities and to cooperate with network operators of different wireless access technologies. As a consequence of these trends, a next generation network environment will allow mobile users to receive multimedia service data from a variety of multicast capable access networks. Although considerab

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Korotich, Elena. "A Service Virtualization Architecture for Efficient Multimedia Delivery." Thèse, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23608.

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This thesis provides a novel architecture for the creation and management of virtual multimedia adaptation services offered by a multimedia-enabled cloud. The aim of the proposed scheme is to provide an optimal yet a transparent user access to adapted media contents while isolating them from the heterogeneity of the utilized devices, diversity of media formats, as well as the details of the adaptation services and performance variations of the underlying network. This goal is achieved through the development of service virtualization models that provide various levels of abstraction of the act

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Elliott, Lawrence. "Needle exchanges : service delivery, uptake and risk behaviour." Thesis, University of Glasgow, 1995. http://theses.gla.ac.uk/38967/.

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HIV among drug injectors had become a major problem in Scotland by the early 1990s. Of a total of 1,943 HIV infections reported in Scotland up to the end of 1991, 991 (51%) were related to injecting drug use (IDU). The threat of HIV spreading among drug injectors in Glasgow was intensified by a dramatic increase in the number of injectors in the early 1980s. This increase in injecting, together with the threat of HIV posed an enormous problem for existing drugs services in Glasgow. In 1986, the World Health Organisation suggested that supplying sterile needle and syringes to drug injectors cou

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Poku, Alfred Boateng 1974. "Decentralization and health service delivery : Uganda case study." Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/69394.

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Blum, Florian. "Essays on public service delivery and agricultural development." Thesis, London School of Economics and Political Science (University of London), 2017. http://etheses.lse.ac.uk/3574/.

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This thesis consists of three chapters that study public service delivery, nutrition and agricultural productivity in developing countries. The first chapter investigates whether imposing price-caps on frontline service delivery agents enhances welfare. I implement a field experiment in which I randomize whether public extension agents are subject to a price-cap or not. I find that while price-caps are effective in enhancing the affordability of extension services and increasing recipients’ surplus, they also reduce the geographic coverage of services. This suggests that price-cap regulation c

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Glasier, Anna. "Fertility regulation : from laboratory bench to service delivery." Thesis, University of Edinburgh, 2005. http://hdl.handle.net/1842/29780.

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The publications included in this thesis cover four broad areas of fertility regulation. Postpartum contraception. This section includes a number of studies investigating mechanisms underlying lactational amenorrhoea together with three studies investigating the relationship between infant feeding practices and the duration of amenorrhoea. A study on the effect of progestin-only oral contraception on bone mineral density during lactation and two studies on the timing and quality of advice about post-partum contraception complete this section. Modern methods of contraception. A number of genera

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Benjamin, Anne Louise. "Service delivery network strategy for Arrowhead Credit Union." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2170.

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Based on research into the area of financial service delivery it has become obvious that convenience and simplicity are the keys to success in the future as far as delivering financial services to consumers. This thesis discusses how this convenience and simplicity will be accomplished. It also covers the changes that need to be made and the financial impact on the institutions.

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Cele, Duduzile. "Public participation in service delivery at Umhlathuze Municipality." Thesis, University of Zululand, 2015. http://hdl.handle.net/10530/1386.

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A thesis submitted to the Faculty of Arts in partial fulfilment of the requirements for the Degree of Master of Arts Community Work in the Department of Social Work at the University of Zululand, South Africa, 2015.<br>This study aimed at examining the extent to which the public participates in service delivery, looking specifically at the level and nature of participation in service delivery processes, and perceptions communities have with regards to the type of services rendered. The study was necessitated by continuous protests over service delivery at local government level noticed sinc

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Modise, Motsamai John. "Evaluating service delivery at Galeshewe Community Service Centre." 2006. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001455.

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O'Meara, Peter Francis. "Models of ambulance service delivery for rural Victoria /." 2002. http://www.library.unsw.edu.au/~thesis/adt-NUN/public/adt-NUN20030401.152156/index.html.

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