Literatura científica selecionada sobre o tema "Segmentation de service"
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Artigos de revistas sobre o assunto "Segmentation de service"
Sell, Anna, Pirkko Walden e Christer Carlsson. "Segmentation Matters". International Journal of Systems and Service-Oriented Engineering 2, n.º 3 (julho de 2011): 1–17. http://dx.doi.org/10.4018/jssoe.2011070101.
Texto completo da fonteBoshoff, Christo, e Deon Nel. "The influence of demographic variables on service quality perceptions in three selected service industries". South African Journal of Business Management 23, n.º 3/4 (31 de dezembro de 1992): 69–74. http://dx.doi.org/10.4102/sajbm.v23i3/4.888.
Texto completo da fonteKhodijatunnuriyah, Siti, e Hasih Pratiwi. "Klasifikasi Jenis Pencabutan Layanan oleh Pelanggan Indihome Menggunakan Metode Chi-Square Automatic Interaction Detection". Indonesian Journal of Applied Statistics 2, n.º 2 (27 de dezembro de 2019): 80. http://dx.doi.org/10.13057/ijas.v2i2.34526.
Texto completo da fonteBolton, Ruth N., e Matthew B. Myers. "Price-Based Global Market Segmentation for Services". Journal of Marketing 67, n.º 3 (julho de 2003): 108–28. http://dx.doi.org/10.1509/jmkg.67.3.108.18655.
Texto completo da fonteNishimatsu, Ken, e Akiya Inoue. "User Intent-Based Segmentation Analysis for Internet Access Services". International Journal of Strategic Decision Sciences 14, n.º 1 (24 de fevereiro de 2023): 1–21. http://dx.doi.org/10.4018/ijsds.318643.
Texto completo da fonteSánchez-Pérez, Manuel, Raquel Sánchez-Fernández, Gema M. Marín-Carrillo e Juan C. Gázquez-Abad. "Service Quality in Public Services as a Segmentation Variable". Service Industries Journal 27, n.º 4 (junho de 2007): 355–69. http://dx.doi.org/10.1080/02642060701346771.
Texto completo da fonteN., VEDMID, BOIKO M. e ROMANCHUK L. "MARKETING TECHNOLOGIES OF CONSUMERS SEGMENTATION OF RESORT AND RECREATIONAL SERVICE". Herald of Kyiv National University of Trade and Economics 138, n.º 4 (10 de setembro de 2021): 91–100. http://dx.doi.org/10.31617/visnik.knute.2021(138)07.
Texto completo da fonteCalvo-Porral, Cristina, e Jean-Pierre Lévy-Mangin. "An emotion-based segmentation of bank service customers". International Journal of Bank Marketing 38, n.º 7 (4 de setembro de 2020): 1441–63. http://dx.doi.org/10.1108/ijbm-05-2020-0285.
Texto completo da fonteKryjak, Tomasz, Damian Krol e Marek Gorgon. "Segmentation of Dishes for Customer Service Automation in a Self-service Canteen". Image Processing & Communications 20, n.º 2 (1 de junho de 2015): 5–16. http://dx.doi.org/10.1515/ipc-2015-0030.
Texto completo da fonteYasrizal, Meutia Arini, e Wahyu Sulistiadi. "Studi Segmentation, Targeting, Positioning (STP) pada Bauran Pemasaran Produk Klinik Eksekutif Rumah Sakit Gigi Mulut pada Masa Pandemi COVID-19". Journal of Telenursing (JOTING) 4, n.º 1 (11 de abril de 2022): 168–76. http://dx.doi.org/10.31539/joting.v4i1.3301.
Texto completo da fonteTeses / dissertações sobre o assunto "Segmentation de service"
Worawattananon, Prakit. "Customer service driven supply chain segmentation". Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/45247.
Texto completo da fonteIncludes bibliographical references (leaves 69-70).
The objective of this thesis is to develop a supply chain segmentation model for Company X, which is in the chemical and construction materials industry. The company sells products in an expanding Southeast Asia market. At the same time, it innovates and launches new products to these markets. A major issue for the company to consider is services offered to its customers. The company has to address customer needs, analyze them, and design the products and services that will fulfill those selective demands. This thesis leverages this concern for the company by developing a model to segment the company's supply chain based upon customer services. Company Y, a subsidiary company of Company X, is selected to be a case study for the model developed in this thesis. Quantitatively, the thesis examines collected data such as customer including portions of revenue and margin from each customer; and a customer's profile potential from the size of the firm. Qualitatively, the data and information collected from interviewing relevant people, such as sales and marketing personnel, is used to characterize the company's future customer prospects. Furthermore, some selected current practices in the industry will be reviewed and benchmarked for formulating the model.
by Prakit Worawattananon.
M.Eng.in Logistics
Christopher, Rosenvall. "Semantic Segmentation of Iron Pellets as a Cloud Service". Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-81950.
Texto completo da fonteSellhed, Oscar, e Ludwig Andersson. "The gap between theory and practice : An investigation of how service companies practices the theories of segmentation". Thesis, Umeå universitet, Företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-95727.
Texto completo da fonteNjiru, Cyrus. "Managing urban water services through segmentation, service and price differentiation : findings from sub-Saharan Africa". Thesis, Loughborough University, 2002. https://dspace.lboro.ac.uk/2134/6836.
Texto completo da fontePiercy, Niall C. "Online retail : service quality derivation, market segmentation and organisational analysis". Thesis, Cardiff University, 2006. http://orca.cf.ac.uk/54269/.
Texto completo da fonteХоменко, Лілія Миколаївна, Лилия Николаевна Хоменко e Liliia Mykolaivna Khomenko. "Segmentation for Consumers of Small and Medium Blood Service Enterprises". Thesis, Сумський державний університет, 2020. https://essuir.sumdu.edu.ua/handle/123456789/84190.
Texto completo da fonteОдними из важных компонентов управления маркетинговой деятельностью на малых и средних предприятиях службы крови являются анализ клиентов и сегментация. Сегментация потребителей службы крови имеет свои особенности. Все доноры помогают решить проблему нехватки крови в обществе. Они различаются по уровню готовности к пожертвованиям, препятствиям, мотивам, возрасту, полу, сфере деятельности, уровню приверженности, культурным и расовым различиям и другим второстепенным факторам. Сегментация потребителей услуг службы крови может осуществляться как по одному, так и по нескольким и даже всем переменным. Это позволяет определять реальные и потенциальные потребности и мотивы донора, максимально использовать преимущества одного донора, успешно конкурировать с другими учреждениями службы крови. Сегментация позволяет центрам службы крови выбирать целевой рынок, ориентируясь на его деятельность. Это также позволяет им определять и реализовывать стратегию развития центров службы крови.
One of the important components in marketing activities managing in small and medium blood service enterprises is customer analysis in blood service and segmentation. Segmentation of blood service's consumers has its own features. All donors help solve the problem of blood shortage in society. It differs in the level of readiness for donations, barriers, motives, age, gender, scope of activity, level of commitment, cultural and racial differences, and other secondary factors. Segmentation of blood service consumers can choose both on one, and on several and even all variables. It allows us to identify the real and potential needs and donor's motives, maximize the benefits of a single donor, successfully compete with blood service facilities. Segmentation allows blood service centers to choose the target market, focusing on its activities. It also allows them to define and implement the strategy of development of the centers.
Vuckic, Asmir, e Renato Cosic. "Design Of A General Customer Segmentation Process". Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26371.
Texto completo da fontePurpose – To examine how the process of customer segmentation can be designed, and which variables to consider to offer an appropriate customer service. To achieve this purpose the following questions will be answered: 1. Which variables should be included in customer segmentation? 2. How can a customer segmentation process be designed? Method – A general process was designed. The process has been developed through qualitative research based on literature review and interviews conducted in a case study. During the literature review the authors sought for theories on the subject in order to answer the research questions. This was later compared to the empirical evidence collected from the case study. Findings – The designed process contains seven dimensions with related variables. During the study the variables were evaluated concerning their impact on the situation. Only variables that had a high influence on the situation were implemented in the process. The study showed that that there are various approaches towards performing customer segmentation. When designing a customer segmentation process, it is of high importance to know which variables suit the organizations line of business and how they affect the outcome. Research limitations – The thesis is restricted into designing a customer segmentation process, the process will therefore not be applied on the case company during the case study. The process can still be generalized and usable for companies with similar distribution setup. Further research could strive to include other variables. Implications – The designed process assists in the decision-making situation regarding customer segmentation. By balancing the variables it enables a basis for customer service offering. These variables take the requested generalization in consideration. Originality/value – The customer segmentation process presented in this thesis is, as far as the authors know, the first in its kind with its layout. The variables could be used in other segmentation processes as well which show a high grade of generalization. What is unique with the designed process in this thesis is that it contains a mixture of two well proven customer segmentation theories namely, Kotler’s (2009) Bottom-Up-Approach and Weinstein’s (2004) B2B Market Segmentation.
Morton, Peter. "The divorcing consumer : an exploration of relationship management, communications and segmentation in a financial service context". Thesis, Glasgow Caledonian University, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.500353.
Texto completo da fonteWellhausen, Jens. "Algorithms for audio signal segmentation and separation /". Aachen : Shaker, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016149157&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Texto completo da fonteGarcia, Rui Pedro Figueiredo. "Object recognition for a service robot". Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/17393.
Texto completo da fonteA contínua evolução da tecnologia e o crescimento no desenvolvimento de aplicações robóticas tornou possível a criação de robôs autónomos que consigam assistir ou até mesmo substituir os humanos em tarefas diárias e trabalhos monótomos. Atualmente, com o envelhecimento da população humana, é esperado que os robôs de serviço venham a ser cada vez mais utilizados para assistência de pessoas idosas ou com deficiência. Para isso, um robô de serviços tem que ser capaz de evitar obstáculos enquanto se movimenta em ambientes conhecidos ou desconhecidos, ser capaz de detetar e manipular objetos e perceber comandos dados pelos humanos. O objetivo desta dissertação é o desenvolvimento de um sistema de visão, capaz de detetar e identificar objetos, para o robô CAMBADA@Home. O sistema de visão proposto implementa dois métodos para deteção de objetos, sendo o primeiro baseado em histogramas de cor e o segundo método usando algoritmos de deteção e descrição de pontos de interesse (algoritmos SIFT e SURF). O sistema usa informação de profundidade e de cor, sendo a informação 3D usada para detectar objetos que estejam pousados sobre superfícies planas. Os resultados experimentais obtidos com o robô CAMBADA@Home são apresentados e discutidos, com o objetivo de avaliar a robustez do sistema proposto.
The continuous evolution of technology and the fast development of robotic applications has made possible to create autonomous robots that can assist or even replace humans in daily routines and monotonous jobs. Nowadays, with the aging of the world population, it is expected that service robots can be explored to assist elderly or disable people. For this, a service robot has to be capable of avoiding obstacles while navigating in known and unknown environments, recognizing and manipulating objects and understanding commands from humans. The objective of this dissertation is the development of a vision system, capable to detect and recognize household objects, for the service robot CAMBADA@Home. The proposed approach implements two methods for object detection, the first one based on color histograms and the second method using feature detection algorithms (SIFT and SURF algorithms). It uses depth and color information, where the 3D data is used to detect the objects that are found on horizontal planes. Experimental results obtained with the CAMBADA@Home robot are presented and discussed, in order to evaluate the robustness of the proposed system.
Livros sobre o assunto "Segmentation de service"
Jomo K. S. (Jomo Kwame Sundaram), ed. Labour market segmentation in Malaysian services. Singapore: NUS Press, 2010.
Encontre o texto completo da fonteStafford, Walter W. Employment segmentation in New York City municipal agencies. New York, N.Y: CSS Institute for Community Empowerment, 1989.
Encontre o texto completo da fonteLin, Qinhao. Fu wu ye di shi chang qu ge yan jiu: Yi guan li zi xun chan pin wei li. Taipei: s.n., 1986.
Encontre o texto completo da fonteLamberte, Exaltacion E. Family planning service utilization and market segmentation in the Philippines. Manila, Philippines: Social Development Research Center, De La Salle University, 2000.
Encontre o texto completo da fonteGlynn, William J. Aspects of custumer perceived service quality in internal market segmentation analysis. Dublin: University College Dublin, 1997.
Encontre o texto completo da fonteNoyelle, Thierry J. Beyond industrial dualism: Market and job segmentation in the new economy. Boulder, Colo: Westview Press, 1987.
Encontre o texto completo da fonteE, Hall Robert. The streetcorner strategy for winning local markets: Right sales, right service, right customers, right cost. Austin, Texas: Performance Press, 1994.
Encontre o texto completo da fonteD, Wiersema Frederick, ed. L' exigence du choix: Trois disciplines de valeur pour dominer ses marchés. Paris: Village mondial, 1995.
Encontre o texto completo da fonteNiche envy: Marketing discrimination in the digital age. Cambridge, Mass: MIT Press, 2006.
Encontre o texto completo da fontePeake, Linda. The impact of new technology on women's employment: Labour market segmentation and women's service sector employment in the Reading area in the 1970's. [Kingston upon Thames]: School of Geography, Kingston Polytechnic, 1986.
Encontre o texto completo da fonteCapítulos de livros sobre o assunto "Segmentation de service"
Agostinelli, Simone, Francesco Leotta e Andrea Marrella. "Interactive Segmentation of User Interface Logs". In Service-Oriented Computing, 65–80. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-91431-8_5.
Texto completo da fonteBalaska, Vasiliki, Loukas Bampis e Antonios Gasteratos. "Graph-Based Semantic Segmentation". In Advances in Service and Industrial Robotics, 572–79. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00232-9_60.
Texto completo da fonteAdeola, Ogechi, David Ehira e Adaeze Nworie. "Segmentation, Targeting, and Positioning in Healthcare". In Health Service Marketing Management in Africa, 45–55. New York : Routledge, 2020.: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-5.
Texto completo da fonteRouskas, George N. "Service Tiering As A Market Segmentation Strategy". In Internet Tiered Services, 1–15. Boston, MA: Springer US, 2009. http://dx.doi.org/10.1007/978-0-387-09738-1_8.
Texto completo da fonteKim, Dong-Ki, Daniel Maturana, Masashi Uenoyama e Sebastian Scherer. "Season-Invariant Semantic Segmentation with a Deep Multimodal Network". In Field and Service Robotics, 255–70. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-67361-5_17.
Texto completo da fonteMellia, Marco, Michela Meo e Claudio Casetti. "TCP Smart Framing: A Segmentation Algorithm to Improve TCP Performance". In Quality of Service in Multiservice IP Networks, 276–91. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-36480-3_20.
Texto completo da fonteSchulte, Benedikt. "Integrated Segmentation of Supply and Demand with Service Differentiation". In Operations Research Proceedings 2016, 17–22. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-55702-1_3.
Texto completo da fonteBotschen, Günther, Eva Thelen e Rik Pieters. "Using Means-End Structures for Benefit Segmentation in a Service Industry". In Advances in Services Marketing, 155–80. Wiesbaden: Deutscher Universitätsverlag, 1997. http://dx.doi.org/10.1007/978-3-322-91507-8_10.
Texto completo da fonteSpasojevic, S., R. Ventura, J. Santos-Victor, V. Potkonjak e A. Rodić. "Automatic Segmentation of Therapeutic Exercises Motion Data with a Predictive Event Approach". In New Trends in Medical and Service Robots, 217–25. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-23832-6_18.
Texto completo da fonteTóth, Gábor, e Csaba Antal. "On Packet Delays and Segmentation Methods in IP Based UMTS Radio Access Networks". In Quality of Service in Multiservice IP Networks, 50–63. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/3-540-36480-3_4.
Texto completo da fonteTrabalhos de conferências sobre o assunto "Segmentation de service"
Xiaoguang, Wang, Wangliangyusheng e Liu Junping. "Risk Control and Estimation of Online Services Market Segmentation". In 2007 International Conference on Service Systems and Service Management. IEEE, 2007. http://dx.doi.org/10.1109/icsssm.2007.4280160.
Texto completo da fonteDiez de los Rios Mesa, Francisco Javier, Rocío De Oña López e Juan De Oña López. "The effect of service attributes’ hierarchy on passengers’ segmentation. A light rail transit service case study". In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3844.
Texto completo da fonteWu, Caesar, Rajkumar Buyya e Kotagiri Ramamohanarao. "Cloud Computing Market Segmentation". In Special Session on Software Engineering for Service and Cloud Computing. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0006928008880897.
Texto completo da fonteWu, Caesar, Rajkumar Buyya e Kotagiri Ramamohanarao. "Cloud Computing Market Segmentation". In Special Session on Software Engineering for Service and Cloud Computing. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0006928009220931.
Texto completo da fonteLin, Jiun-Hung. "Service quality based passenger segmentation for city bus and service strategy". In 2016 International Conference on Logistics, Informatics and Service Sciences (LISS). IEEE, 2016. http://dx.doi.org/10.1109/liss.2016.7854351.
Texto completo da fonteAlbert, Adrian, e Ram Rajagopal. "Cost-of-service segmentation of energy consumers". In 2015 IEEE Power & Energy Society General Meeting. IEEE, 2015. http://dx.doi.org/10.1109/pesgm.2015.7285887.
Texto completo da fontePramono, Pradnya Paramita, Isti Surjandari e Enrico Laoh. "Estimating Customer Segmentation based on Customer Lifetime Value Using Two-Stage Clustering Method". In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887704.
Texto completo da fonteMaulina, Nadhira Riska, Isti Surjandari e Annisa Marlin Masbar Rus. "Data Mining Approach for Customer Segmentation in B2B Settings using Centroid-Based Clustering". In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887739.
Texto completo da fonteYisu, Lu, e Chen Wufan. "Automatic MR Brain Tumor Image Segmentation". In 3rd International Conference on Computer Science and Service System. Paris, France: Atlantis Press, 2014. http://dx.doi.org/10.2991/csss-14.2014.127.
Texto completo da fonteGachter, S., V. Nguyen e R. Siegwart. "Results on Range Image Segmentation for Service Robots". In Fourth IEEE International Conference on Computer Vision Systems (ICVS'06). IEEE, 2006. http://dx.doi.org/10.1109/icvs.2006.54.
Texto completo da fonteRelatórios de organizações sobre o assunto "Segmentation de service"
Profile of clients of different providers of family planning services in Egypt. Social Planning, Analysis & Administration Consultants (SPAAC), 1994. http://dx.doi.org/10.31899/rh1994.1006.
Texto completo da fonteUsing audience segmentation approaches to inform integrated family planning and maternal health programs in Niger. Population Council, novembro de 2022. http://dx.doi.org/10.31899/sbsr2022.1046.
Texto completo da fonteUtilisation des approches de segmentation du public pour renseigner les programmes intégrés de planification familiale et de santé maternelle au Niger. Population Council, março de 2023. http://dx.doi.org/10.31899/sbsr2023.1028.
Texto completo da fonte