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Artigos de revistas sobre o tema "Satisfaction"

Autor: Grafiati
Publicado: 4 de junho de 2021
Última modificação: 21 de dezembro de 2024

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1

Sadílek, Tomáš. "Visitors Satisfaction Measurement in Czech Tourism". Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 63, n.º 5 (2015): 1729–37. http://dx.doi.org/10.11118/actaun201563051729.

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The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Customer Satisfaction Index, European Customer Satisfaction Model, Importance-Satisfaction Matrix, SERVQUAL Concept and KANO Model. Data have been collected all over the Czech Republic in years 2010 and 2011 twice every year. In the field part there are presented calculations of data and described total satisfaction, Satisfaction Index and partial satisfactions as well as level of satisfaction by tourist regions and correlations between partial satisfactions and total satisfaction which refers to importance of partial factors. Most important factors affecting total satisfaction are public transport, sport equipment, shopping possibilities, children attractions, orientation signage and free time programs.
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Fan, Zhi Jun, e Zhao Liang Jiang. "Integrated Quantitative Analysis of Customer Satisfaction Based on Kano's Model". Applied Mechanics and Materials 224 (novembro de 2012): 358–61. http://dx.doi.org/10.4028/www.scientific.net/amm.224.358.

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The satisfaction of customer requirements (CRs) is the objective of product configuration. A methodology Based on the Kano's model was proposed to explore customers' stated needs and unstated desires and to resolve them into different categories which have different impacts on customer satisfactions (CSs). The customer satisfactions are classified into group satisfaction and individual satisfaction, and each of them has three types with Kano theory. Group requirements items were selected frequently by the same kind of customers. Individual requirements were specified by the customer himself. Based on a combination of group satisfactions and individual satisfactions, the integrated satisfaction was determined. A case study is provided to illustrate the effectiveness of the presented method.
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Engel, Julia, e Herbert Bless. "The More Negative the More Impact". Social Psychology 48, n.º 3 (julho de 2017): 148–59. http://dx.doi.org/10.1027/1864-9335/a000305.

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Abstract. The present research investigates the relation between different domain satisfactions (e.g., health, income, etc.) and overall life satisfaction. Based on theorizing on the differences between positive and negative information, we assumed that specific domain satisfactions particularly are correlated with overall life satisfaction when the specific domain satisfactions (a) are low rather than high and (b) have declined rather than increased. Relying on a nationally representative sample of the German population (Socio-Economic Panel), we tested these considerations with both a cross-sectional and a longitudinal design. The findings strongly support that the more negative the domain satisfaction the more pronounced was the relation between domain and overall life satisfaction – both when negativity was assessed relative to other domains as well as when negativity was assessed relative to prior satisfaction with the same domain.
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Hoogenboom, R. P. "Herwaardering van Grotius’ De satisfactione". Theologia Reformata 66, n.º 2 (1 de junho de 2023): 125–43. http://dx.doi.org/10.21827/tr.66.2.125-143.

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Grotius refuted Socinus’ attack on the Reformed theory of satisfaction in his De satisfaction, which contains a translation of the doctrine of satisfaction into a legal framework, but it was not understood by everyone. On its surface and within the broader context of De satisfactione, Grotius’ statements about punishment demanded by the common good and the relaxatio of the law, have been misinterpreted to say that Grotius deviated from the orthodox theory of satisfaction. A close analysis of De satisfactione, however, shows that Grotius is closely aligned with Reformed doctrine of satisfaction. As an Arminian Grotius only deviates from the later formulated Canons of Dort about the extent of the atonement.
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Seng, Kah Phooi, Li-Minn Ang e Ooi Chien Shing. "Customer Satisfaction through Technological Integration". International Journal of Technology and Educational Marketing 6, n.º 2 (julho de 2016): 49–78. http://dx.doi.org/10.4018/ijtem.2016070104.

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This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction levels. The paper also includes a comparison of the common resources that are used to measure customer satisfaction. The main part of the paper subsequently describes the related concerns and challenges that are faced by the business company to realize customer satisfactions. This paper presents a review of automated technology integrations for organizations to assess their customer satisfaction. These components can be integrated into communication tools to solve the existing problems efficiently, and improve the way of assessing customer satisfaction. The limitations or challenges of current approaches in technology related ways to realize the satisfactions are also discussed. The end of the paper gives recommendations and solutions to show the possible ways in solving the existing problems and improving the way of assessing customer satisfaction by integrating the appropriate technology.
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Chiu, Randy K. "RELATIONSHIPS AMONG ROLE CONFLICTS, ROLE SATISFACTIONS AND LIFE SATISFACTION: EVIDENCE FROM HONG KONG". Social Behavior and Personality: an international journal 26, n.º 4 (1 de janeiro de 1998): 409–14. http://dx.doi.org/10.2224/sbp.1998.26.4.409.

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This study investigated the direct effects among work/family conflicts, job, marital and life satisfactions reported by a Hong Kong sample. Seventeen hundred questionnaires were sent to three different professions in Hong Kong and 497 successful responses were obtained. The findings indicated that work and family conflicts as well as interrole conflict affected job satisfaction and marital satisfaction. Likewise, life satisfaction reported by the respondents was affected by their level of job satisfaction and marital satisfaction as well.
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Bayramov, B. "ON THE QUESTION OF BUILDING A POLITICAL AND PSYCHOLOGICAL MODEL OF SATISFACTION IN RELATIONS BETWEEN THE STATE AND CITIZENS". PSYCHOLOGY AND SOCIAL WORK, n.º 1(51) (15 de junho de 2020): 20–35. http://dx.doi.org/10.18524/2707-0409.2020.1(51).225363.

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The article is devoted to the construction of a politico-psychologicalmodel of satisfaction in relations between a state and citizens. The text describes the main parameters of satisfaction with relationships, among which are highlighted: 1) the features of communication between a state and citizens; 2) correspondence of civil and state identities; 3) the ratioof citizens’ expectations and government actions. The analysis of the parameters is carried out using the NLP communication model, the concept of the existence of multiple personality identities and a systematic approach. The dialectical nature of the formation of the personal identity of citizens made it possible to clarify the dialectical nature of the development of the identity of the state subject, that developed the idea of the structure of their relationship. Special attention is paid to the satisfactionof citizens with the activities of the government. In particular, itwas found that satisfaction is inversely proportional to the expectations of citizens. It was also possible to attribute to the components of satisfactionin relations between the state and the population such conditionsas building competent communication between the state and citizens and bringing civil and state identities into mutual conformity. The three componentsare interconnected and form a political and psychological modelof satisfaction in relations between the state and citizens.
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Dinata, Ongki Helmi. "Tingkat Pengaruh Kepuasan Gaji dan Kepuasan Kerja sebagai Mediator Hubungan Antar Keadilan Organisasional terhadap Niat untuk Pindah Kerja". Reslaj : Religion Education Social Laa Roiba Journal 4, n.º 5 (7 de março de 2022): 1269–83. http://dx.doi.org/10.47467/reslaj.v4i5.1102.

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This study aims to analyze Pay Satisfaction and Job Satisfaction’s Level of Influence as a Mediator of the Reliationship Between Organizational Justice and Turnover Intention at Yogyakarta Industry and Trade Office. The population and sample in this study is 50 Respondent using saturated sampling technique. Data collected utilizing a questionnaire. The result showed that organizational justice has positive significant effect on pay satisfaction and job satisfaction, while organizational justice, pay satisfaction, dan job satisfaction has negative signification effect on turnover intention. The result from sobel test showed that pay satisfaction and job satisfaction unable to mediate the influence of organizational justice on turnover intention at Yogyakarta Industry and Trade office.
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Kirby, David. "Satisfaction". Ecotone 11, n.º 1 (2015): 91–92. http://dx.doi.org/10.1353/ect.2015.0052.

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Tsiotsou, Rodoula, e Eleytheria Vasioti. "Satisfaction". Journal of Travel & Tourism Marketing 20, n.º 1 (12 de outubro de 2006): 61–73. http://dx.doi.org/10.1300/j073v20n01_05.

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Friedman, Mary, Martha Kole e Renee Eger. "Satisfaction". Obstetrics & Gynecology 127 (maio de 2016): 22S. http://dx.doi.org/10.1097/01.aog.0000483333.05284.77.

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Frehill, Lisa. "Satisfaction". Mechanical Engineering 132, n.º 01 (1 de janeiro de 2010): 38–41. http://dx.doi.org/10.1115/1.2010-jan-4.

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This article discusses the results of a survey conducted to understand reasons why people give up engineering. The survey looked at engineers’ experiences in the workforce after they have graduated from college, including whether they have remained in engineering or not. The survey data show that there is not much difference in women’s and men’s retention in engineering when looking at new graduates. The results from the survey show that more than one in five of all engineers said that they are very satisfied with their job. The data show a complicated picture of job satisfaction that depends on gender, discipline, and whether they are still doing engineering work. The most satisfied men are chemical or electrical and computer engineers who are now in non-engineering jobs. The issue of equity in engineering is an important one for the Society of Women Engineers as an organization and for engineering as a discipline. There are larger differences in attrition across engineering disciplines. In addition, the data show that those who leave the job are not necessarily less satisfied with their jobs than those who stay.
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13

Ruskin, John. "Satisfaction". BMJ 330, n.º 7503 (2 de junho de 2005): 1308. http://dx.doi.org/10.1136/bmj.330.7503.1308.

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Thiago, Fernando, Bruna Lemos Paquito, Caroline Gonçalves e Wilson Ravelli Elizeu Maciel. "Satisfaction". Revista Internacional de Organizaciones, n.º 30 (19 de maio de 2023): 157–77. http://dx.doi.org/10.17345/rio30.157-177.

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This article aims to determine the extent to which job satisfaction and justice at work influence the turnover intention of public transport workers. The power of job satisfaction and justice to predict the turnover intention was studied in employees of a public transportation company in Corumbá, Brazil, and measured using the following validated instruments: Scale of Job Satisfaction, Scale of Perception of Distributive Justice, Scale of Perception of Procedural Justice and Turnover Intention Scale. The article reports a quantitative descriptive study that uses the survey technique. The data was analyzed using descriptive statistics and measures of central tendency. Participants were found to be more satisfied with their colleagues, their boss and the nature of the work, and less satisfied with salaries and promotions. In terms of turnover intention, the survey showed an average result. The data on justice at work showed that distributive justice was perceived more positively than procedural justice. Correlation analysis revealed that job satisfaction and justice were significantly correlated with turnover intention. These results indicate that employees’ intention to leave the company where they work decreases as job satisfaction and the perception of justice at work increase.
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15

Bessokirnaia, Galina P., e Aleksandr L. Temnitskii. "Job Satisfaction and Satisfaction with Life". Sociological Research 40, n.º 4 (julho de 2001): 6–12. http://dx.doi.org/10.2753/sor1061-015440046.

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Glenn, Candace, Amy McMichael e Steven R. Feldman. "Measuring patient satisfaction changes patient satisfaction". Journal of Dermatological Treatment 23, n.º 2 (12 de março de 2012): 81–82. http://dx.doi.org/10.3109/09546634.2012.666883.

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Manolitzas, Panagiotis, e Denis Yannacopoulos. "Citizen Satisfaction: A Multicriteria Satisfaction Analysis". International Journal of Public Administration 36, n.º 9 (15 de julho de 2013): 614–21. http://dx.doi.org/10.1080/01900692.2013.774416.

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Wong, Alfred. "Integrating supplier satisfaction with customer satisfaction". Total Quality Management 11, n.º 4-6 (julho de 2000): 427–32. http://dx.doi.org/10.1080/09544120050007733.

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Cannon, Tracey, Sigourney Taylor e Susan Hatters Friedman. "Satisfaction guaranteed? Forensic consumer satisfaction survey". International Journal of Mental Health Nursing 27, n.º 4 (25 de março de 2018): 1250–57. http://dx.doi.org/10.1111/inm.12454.

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Sirgy, M. Joseph, David E. Hansen e James E. Littlefield. "Does Hospital Satisfaction Affect Life Satisfaction?" Journal of Macromarketing 14, n.º 2 (dezembro de 1994): 36–46. http://dx.doi.org/10.1177/027614679401400204.

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박세영. "The relationship of job satisfaction and leisure satisfaction to life satisfaction". Korean Journal of Industrial and Organizational Psychology 24, n.º 2 (maio de 2011): 331–53. http://dx.doi.org/10.24230/ksiop.24.2.201105.331.

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Sari, Nopita Mayang, e Sri Ekowati. "PENGARUH KUAITAS LAYANAN, HARGA, DAN LOKASI TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA BAKSO MERCON BU’YAN)". Prosiding Seminar Nasional Business Corporate 1, n.º 1 (25 de janeiro de 2022): 30–41. http://dx.doi.org/10.36085/pbc.v1i1.2972.

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This study aims to determine the effect of service quality, price, and location on consumer satisfaction, a case study on Bakso Mercon Bu'yan. The problem of this study is whether the quality of service, price, and location affect consumer satisfaction. This study took research samples of 100 consumers by using accidental sampling. While, data collection techniques by giving questionnaires. For data analysis technique used multiple linear regression, instrument test, coefficient of determination and hypothesis test.The results showed that the price had a positive effect on consumer satisfaction, which indicated the price given accordance with the customer satisfaction as shown with the value of benefits obtained, which make consumers have not objection to make purchasing decisions. Similarly, Price has a positive influence on consumer satisfaction. This means that if this is in accordance with the customer satisfaction given. Furthermore, the location variable showed a positive influence on consumer satisfaction, which indicated if the location is more strategic then customer satisfaction will also increase. Thus, the results of research sum it all that service quality, price and location have partially and simultaneously effects on consumer satisfaction at Bakso Mercon Bu'yan.
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Chang, Shu-Chun, Pei-Yu Chou e Wen-Chien Lo. "Evaluation of satisfaction and repurchase intention in online food group-buying, using Taiwan as an example". British Food Journal 116, n.º 1 (20 de dezembro de 2013): 44–61. http://dx.doi.org/10.1108/bfj-03-2012-0058.

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Purpose – The purposes of this study are: to investigate the relationship of personal background to online group buying's satisfaction and to establish the relationship between consumer's satisfactions and repurchase intention. Design/methodology/approach – This research used a questionnaire to survey and chose consumers with online group buying experience as research subjects. The study used SPSS statistic software to analyze. Findings – The outcomes of this study are: demographic variables have effects on consumer's online food group-buying satisfaction. Consumer's satisfaction has an effect on repurchase intention. Originality/value – This paper investigates the relationship of personal background to online group buying's satisfaction. It establishes the relationship between consumer's satisfaction and repurchase intention.
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Sukawati, Anak Agung Nyoman, Wandari Tania, Tina Carolina Antoro Putri e Billy Chandra. "STUDI KORELASI ANTARA BINUSMAYA DENGAN KEPUASAN MAHASISWA UNIVERSITAS BINA NUSANTARA: STUDI KASUS PROGRAM STUDI KOMPUTERISASI AKUNTANSI". CommIT (Communication and Information Technology) Journal 1, n.º 1 (31 de maio de 2007): 60. http://dx.doi.org/10.21512/commit.v1i1.468.

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The article purpose was to know the relation between BinusMaya with student satisfaction of Bina NusantaraUniversity. The used research method was survey method, corelational technique with collecting data using questioner.The research result was there is correlation coefficient + (0,4336) which mean there is positive relation and includingmedium category between BinusMaya with student satisfaction. Determination coefficient was 0,188 which means 18,8% of student satisfaction variation can be explain by BinusMaya variable. The conclusion was there is positive correlationbetween BinusMaya with the student satisfaction, which means the more effective of BinusMaya so the student satisfactionis getting higher.Keywords: BinusMaya, student satisfaction, computerize accounting
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G, Santhoshkumar, Jayanthy S e Velanganni R. "Employees Job Satisfaction". Journal of Advanced Research in Dynamical and Control Systems 11, n.º 0009-SPECIAL ISSUE (25 de setembro de 2019): 157–61. http://dx.doi.org/10.5373/jardcs/v11/20192549.

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TERZI, Banu, e Sehrinaz POLAT. "Occupational Satisfactions of Nurses and Intergenerational Difference in Occupational Satisfaction". Archives of Health Science and Research 7, n.º 1 (11 de fevereiro de 2020): 36–42. http://dx.doi.org/10.5152/archealthscires.2020.598123.

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Hazel, Kelly L., Edward E. Langenau e Ralph L. Levine. "Dimensions of hunting satisfaction: Multiple‐satisfactions of wild turkey hunting". Leisure Sciences 12, n.º 4 (janeiro de 1990): 383–93. http://dx.doi.org/10.1080/01490409009513116.

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Schmitt, Neal, e Elaine D. Pulakos. "Predicting Job Satisfaction from Life Satisfaction: Is There a General Satisfaction Factor?" International Journal of Psychology 20, n.º 1 (janeiro de 1985): 155–67. http://dx.doi.org/10.1080/00207598508246745.

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Schmitt, Neal, e Elaine D. Pulakos. "PREDICTING JOB SATISFACTION FROM LIFE SATISFACTION: IS THERE A GENERAL SATISFACTION FACTOR?" International Journal of Psychology 20, n.º 2 (junho de 1985): 155–67. http://dx.doi.org/10.1080/00207598508247729.

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Navarro. "Financial, Job and Health Satisfaction: A Comparative Approach on Working People". Societies 9, n.º 2 (30 de abril de 2019): 34. http://dx.doi.org/10.3390/soc9020034.

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The determinants of domain satisfactions could be differently evaluated depending on the aspect of life considered, which would lead to different implications for public policies. To test this hypothesis, using the German Socio−Economic Panel (GSOEP), we analyse the effect of different economic and non−economic factors on satisfaction with financial situation, job and health status. The main results confirm that several determinants exert different effects depending on the aspect of life that people are evaluating. For instance, household income only improves satisfaction with financial situation but it does not explain job or health satisfaction. However, those people with an active social life, who are less worried and distrustful, are more satisfied regardless of the aspect of life considered. These findings reflect the importance of studying the main determinants of the domain satisfactions using a comparative perspective to design and evaluate specific public policies, since some measures could be effective for improving satisfaction in one area of an individual’s life but not for others.
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Justin Chandra, Andy Angkasa, William Tanjaya, Louis Valentino Chairus e Johnson Lowie. "Analisis Kepuasan Pelanggan dan Kualitas Layanan Pengguna Online Transportasi In Drive". Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis 2, n.º 1 (20 de fevereiro de 2024): 173–82. http://dx.doi.org/10.59061/dinamikapublik.v2i1.621.

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his study uses linear regression analysis to see how customer satisfaction and their levels of satisfaction in In Drive Transportation services relate to each other. The results showed that there is a relationship between the customer satisfaction variable and their satisfaction rate. However, overall, a regression model can only explain a small part of the variable that affects the customer’s satisfaction level. The main results suggest that most variables included in this analysis cannot explain most variations in client satisfaction levels. This suggests that other variables, such as the overall user experience or external factors such as traffic conditions, may also have a significant but invisible influence on customer satisfaction levels in In Drive Transport. Further research is needed because of the limitations of this model to identify additional components that affect overall customer satisfying of this transport service. The next step is a more in-depth and comprehensive research to gain a better understanding of the components affecting customer satisfactions of In Drive transport.
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Geddert, Jeremy Seth. "Too Subtle to Satisfy Many: Was Grotius’s Teleology of Punishment Predestined to Fail?" Grotiana 38, n.º 1 (22 de dezembro de 2017): 46–69. http://dx.doi.org/10.1163/18760759-03800006.

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Most readers believe Grotius failed to refute Socinus in De satisfactione. This article argues that Grotius’s failure was one of reception rather than argument. It is possible to read De satisfactione as Grotius adverted: a genuine (if subtle) concept of satisfaction, and a defence of the (small-c) catholic faith. Grotius does reject a necessitarian identical satisfaction, in which a repayment is equal to a debt, but like Aquinas, he embraces a teleological equivalent satisfaction, in which a punishment fits a crime. Yet Grotius’s catholic theory was predestined not to persuade a wartime Continental audience whose centre had not held and which sought definitive distinctions from the Roman church. His attempt to forge a broad middle way would succeed only later in Britain.
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M. Adnan, Hamedi, e Samira Rahimi Mavi. "Facebook Satisfaction, Life Satisfaction: Malaysian Undergraduate Experience". Jurnal Komunikasi, Malaysian Journal of Communication 31, n.º 2 (1 de dezembro de 2015): 649–71. http://dx.doi.org/10.17576/jkmjc-2015-3102-37.

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Abdolshah, Mohammad, Ehsan Jafar Zadeh, Reza Talei, Ali Shirzadi e Seyed Amir Mohammad Khatibi. "Does Job Satisfaction Always Affect Customer Satisfaction?" International Journal of Customer Relationship Marketing and Management 9, n.º 2 (abril de 2018): 62–78. http://dx.doi.org/10.4018/ijcrmm.2018040104.

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The purpose of this article is to investigate the relationship between job satisfaction (JS) and customer satisfaction (CS) in the Social Security Insurance Organization (SSIO) in Iran. The statistical population of this research is composed of employees and customers of Tehran SSIO. Two questionnaires were used to measure the variables of the research. A job descriptive index (JDI) & service quality (SERVQUAL) questionnaire are used to measure JS and CS. Data are analyzed using Pearson Correlation Coefficient and regression analysis. The results indicated that there is no significant relationship JS and CS of Tehran Social SSIO (P > 0.05). Among all the research variables, only satisfaction from colleagues, employee satisfaction and satisfaction with management performance were able to predict CS from the services of the SSIO. Service satisfaction and satisfaction from colleagues also have the ability to predict satisfaction with management performance. In the end, only satisfaction with management performance and service satisfaction has been a significant predictor of CS.
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Singh, Parbudyal, e Natasha Loncar. "Pay Satisfaction, Job Satisfaction and Turnover Intent". Articles 65, n.º 3 (9 de novembro de 2010): 470–90. http://dx.doi.org/10.7202/044892ar.

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The purpose of this paper was to examine the relationships among pay satisfaction, job satisfaction, and turnover. While there is a fairly large body of literature on pay satisfaction/dissatisfaction-turnover relationship, there are reasons to expect different outcomes in occupations – such as social work and nursing – where job satisfaction, versus pay, may be of equal, if not greater importance. Essentially, it may be argued that in these sectors, workers are driven more by job satisfaction rather than their paychecks. Yet, there is little empirical research on this issue; thus, a primary purpose of this study is to address this research need. This study will add to the recent research that has focused on key human resources management and industrial relations issues related to the nursing profession in Canada. Furthermore, many studies use a unidimensional measure of pay satisfaction even though the literature suggests that there are better measures. Using a four-dimensional instrument in this study, we improve on past practices. Using a sample of 200 nurses in a unionized hospital in Ontario to test our hypotheses, we found support for both (viz., 1. The four pay dimensions will affect turnover intent differently; and 2. Job satisfaction will add incrementally to the explained variance in the pay satisfaction-turnover relationship). The findings support the contention that nurses may be more motivated by their jobs, versus their pay. The findings may be good news for organizations that want to better manage labour costs. There are different ways for hospitals to improve their workplace environment in order to increase satisfaction with intrinsic job factors and reduce turnover.
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Ghiselli, Richard F., Joseph M. La Lopa e Billy Bai. "Job Satisfaction, Life Satisfaction, and Turnover Intent". Cornell Hotel and Restaurant Administration Quarterly 42, n.º 2 (abril de 2001): 28–37. http://dx.doi.org/10.1177/0010880401422002.

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Moutinho, Luiz. "Customer Satisfaction Measurement: Prolonged Satisfaction with ATMs". International Journal of Bank Marketing 10, n.º 7 (julho de 1992): 30–37. http://dx.doi.org/10.1108/02652329210021131.

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PINCUS, J. DAVID. "COMMUNICATION SATISFACTION, JOB SATISFACTION, AND JOB PERFORMANCE". Human Communication Research 12, n.º 3 (março de 1986): 395–419. http://dx.doi.org/10.1111/j.1468-2958.1986.tb00084.x.

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Cao, Yong, Thomas S. Gruca e Bruce R. Klemz. "Internet Pricing, Price Satisfaction, and Customer Satisfaction". International Journal of Electronic Commerce 8, n.º 2 (dezembro de 2003): 31–50. http://dx.doi.org/10.1080/10864415.2003.11044291.

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Molyneux, Jacob. "Nurses' Job Satisfaction Linked to Patient Satisfaction". AJN, American Journal of Nursing 111, n.º 5 (maio de 2011): 16. http://dx.doi.org/10.1097/01.naj.0000398037.25162.fb.

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Amoopour, Masoud, Marhamat Hemmatpour e Seyed Saeed Mirtaslimi. "Job Satisfaction of Employee and Customer Satisfaction". Oman Chapter of Arabian Journal of Business and Management Review 3, n.º 6 (janeiro de 2014): 1–6. http://dx.doi.org/10.12816/0016457.

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Pearson, Quinn M. "Job Satisfaction, Leisure Satisfaction, and Psychological Health". Career Development Quarterly 46, n.º 4 (junho de 1998): 416–26. http://dx.doi.org/10.1002/j.2161-0045.1998.tb00718.x.

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Sinha, Saitab, e Ashutosh Mishra. "Measuring Employers' Satisfaction with Expectation Satisfaction Matrix". Purushartha - A Journal of Management Ethics and Spirituality 13, n.º 01 (25 de maio de 2019): 21–34. http://dx.doi.org/10.21844/16201913102.

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This paper examines whether employers' expectations and perceptions influence their satisfaction with the skill competencies of fresh engineering graduates (FEGs) in India. Using the expectation satisfaction matrix, we have also explored whether such skill competencies adequately satisfy employers. Data on employers' expectations and perceptions were collected through a survey of employers' representatives using a structured questionnaire. Expectations from various skillsets under consideration were categorized with exploratory factor analysis. We thus got three latent factors. The regression of these three factors was found to be significantly predicting employers' satisfaction. The indices of expectation and satisfaction of these skillsets were then plotted in the expectation satisfaction matrix to understand their relative positions. Most of the skills fell short of satisfying employers' expectations. Our results prompt us to infer that industry-academia partnerships need to be an integral feature of any curriculum to bridge the gap between course curricula on one hand and employers' expectations and satisfaction on the other. This study would help higher education institutions and FEGs in enhancing employability of the latter.
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Winniasri, Evy Fachraini. "TINGKAT KEPUASAN AUDITI INSPEKTORAT JENDERAL KEMENTERIAN PERTANIAN". Informatika Pertanian 23, n.º 2 (26 de outubro de 2016): 185. http://dx.doi.org/10.21082/ip.v23n2.2014.p185-196.

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Level of Auditee Satisfaction is important for the Inspectorate General of the Ministry of Agriculture, in order to identify the weakness of each dimension in delivering internal controlling activity and to determine the performance of internal controlling system in the Ministry of Agriculture. The objectives of this study are to analyze auditee satisfaction of internal control held by Inspectorate, to determine factors influencing auditee satisfaction, and to formulate strategies in increasing auditee satisfaction. Service Quality model was used to measure the perception of vertical institution under the authority of the Ministry of Agriculture on services received from Inspectorate. There were five dimensions that were measured, i.e tangibility, reliability, assurance, responsiveness, and empathy. Data were collected from 193 respondents. The study used Structural Equation Modelling (SEM) and software LISREL for data processing. The result reflected that all variables were significantly correlated to each dimension of Service Quality instrument and significantly influenced auditee satisfaction. Satisfactions were measured through overall satisfaction, the function of internal control related with non audit activity and the quality of audit report. Tangibility was the most significant factor influencing auditee satisfaction.
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Mehmood, Tariq, e Ghulam Murtaza Maitlo. "Leadership competencies and job satisfaction among Aviation employees of Pakistan International airline (PIA)". Revista Amazonia Investiga 9, n.º 27 (21 de março de 2020): 419–27. http://dx.doi.org/10.34069/ai/2020.27.03.46.

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Job satisfaction and leadership style has always been tested and correlated in the past to understand the impact of the leadership on the degree of job satisfaction of employees. Since the passage of time employee satisfaction has become a great aspect of organizational success, therefore, different theories of management and leadership have been proposed. In the recent contest, theory of leadership competencies has been developed that measures the different competencies of the managers and leaders. In the current study, three independent variables namely emotional quotient (EQ), intelligence quotient (IQ), and managerial quotient (MQ) are being tested on the employee’s job satisfaction level of PIA. Data was gathered by questionnaires and 212 responses were received. SPSS were applied for analysis of data and there is a confirming connection amid job satisfaction and the EQ, MQ, and IQ of PIA employees along with the positive relationship between the Leadership competencies (LC) and the job satisfaction and lastly the significant relationship between job satisfactions.
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Nghiêm-Phú, Bình. "Correlation between tourists’ perceptions/evaluations of destination attributes and their overall satisfactions: Observations of a meta-analysis". European Journal of Tourism Research 19 (1 de julho de 2018): 98–115. http://dx.doi.org/10.54055/ejtr.v19i.328.

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This study examined the correlation between tourists’ perception/evaluation of destination attributes and their overall satisfaction. Using the data gathered from 34 previous studies and applying the metaanalysis method, this study found that destination image, destination quality, and destination attribute satisfaction have significant positive effects on the tourists’ overall satisfaction, whether the latter variable is singly or multiply scaled; all the overall estimates have small to medium sizes. However, three issues should be taken into account when interpreting this correlation. First, not all of the components of the attribute-based constructs (destination image, destination quality, destination attribute satisfaction) can have significant effects on the overall tourist satisfaction. Second, the unfavourable attributes of a destination may have some negative influences on tourist satisfaction. Third, the attribute-based constructs represent the external/common antecedents of overall tourist satisfactions; their predicting power may be eliminated when controlled by other internal/personal forces, such as personal values. Implications for future research and destination attributes management are discussed based on these observations.
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Jackson, Chris J., e Philip J. Corr. "Global Job Satisfaction and Facet Description: The Moderating Role of Facet Importance". European Journal of Psychological Assessment 18, n.º 1 (abril de 2002): 1–8. http://dx.doi.org/10.1027//1015-5759.18.1.1.

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Summary: Recent research supports Locke's (1976) model of facet satisfaction in which the “range of affect” of objectively defined facet descriptions is moderated by subjective evaluations of facet importance ( McFarlin & Rice, 1992 ). This study examined the utility of Locke's moderated model of facet satisfaction for the prediction of organizationally important global measures of job satisfaction. A large dataset of two groups of workers allowed testing over different time periods and across a broad range of satisfaction measures. The hypothesis derived from Locke's model, that global satisfaction would represent a linear function of facet satisfactions (i.e., facet description × facet importance), was not supported. Instead, a simple (have-want) discrepancy model (operationalized as facet description) provided the most consistent set of predictors. The results suggest that workers, when providing global measures of job satisfaction, may use cognitive heuristics to reduce the complexity of facet description × importance calculations. The implications of these data for Locke's model and directions for future research are outlined.
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Simanjuntak, Kemal H., Usep Suhud e Dewi Susita. "Relationships between Work Environment and Employee Engagement mediate by Job Satisfaction". IJHCM (International Journal of Human Capital Management) 7, n.º 1 (4 de agosto de 2023): 158–71. http://dx.doi.org/10.21009/ijhcm.07.01.12.

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This research examines impact of work environment on employee engagement, and more that the role of job satisfaction as a mediator. We are empirically test relations between work environment and employee engagement mediate by job satisfaction in a national private bank in Indonesia. The data from questionnaires on job satisfaction, work environment and employee engagement collected from s survey that we received from 893 respondent via online. The structural model is based on four construct, which tested using structural equation modelling (SEM) using IBM SPSS v25 and IBM AMOS v24. An increase in work environment both positively relates to job satisfaction and employee engagement, and it shows also that job satisfaction mediate positively significant work environment to employee engagement. This research confirm that job satisfaction mediate work environment to employee engagement although it is never consluce yet from prom previous research. Work environment and job satisfactin both positively and significaly impact employee engagement and these constructs may strengthen employee engagement, as well as work environment impact to strengthen job satisfaction
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Wafi, Dhani Khasbul, e Supriyono Supriyono. "Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Ninjaxpress di Kabupaten Nganjuk". Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah 5, n.º 4 (15 de outubro de 2022): 1526–41. http://dx.doi.org/10.47467/alkharaj.v5i4.1752.

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This Research aims to measure customer satisfaction of Ninjaxpress in Nganjuk. It will give benefit for the merchant of Ninjaxpress Nganjuk which sell their product into Marketplace such as Lazada, Shopee and Tokopedia. The customer satisfaction will make the business environment more professional specifically in online business. By understanding, customer satisfaction of Ninjaxpress Nganjuk, the merchant will accelerate their product shipment to end customer. The methodology used is Partial Least Square (PLS) with quantitative approach. The data is collected from literature review, business report, and survey which is distributed to 65 loyal customers from Ninjaxpress in Nganjuk using purposive sampling. Purposive sampling uses inclusive criteria which are above 17 years old and they are experienced using Ninjaxpress Services. The result of this research is that Quality (X) has positive impact with customer satisfactions (Y), with path coefficients 0,876508, T-Statistic Value 23,327372 > 1,96 (From table Zα = 0,5) or P-Value 0,000 < 0,05. There is a positive coloration between the quality of services and customer satisfactions Keywords: Service Quality, customer satisfaction
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Lee, Chae Ri, e Kyung Eun Jahng. "The Effect of Working Mothers’ Job Satisfaction on Their Subsequent Childbirth Plan: Focusing on Mothers Working as Managers". Korean Journal of Child Studies 43, n.º 4 (30 de novembro de 2022): 389–400. http://dx.doi.org/10.5723/kjcs.2022.43.4.389.

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Objectives: The study has two goals: First, it explores the effects of working mothers’ (in managerial positions) job satisfaction on their subsequent childbirth plans . In addition, it identifies the differential impact of working mothers’ job satisfaction on their future childbirth plans according to their job satisfaction type.Methods: This study used data from the Korean Women Manager Panel (2020). Research participants include 573 working mothers between their 20s and 40s who are managers and have one child. Working mothers’ job satisfaction was assessed using the Job Satisfaction Measurement Scale. This instrument comprises sub-factors including wage, working hours, work and life balance, promotion, senior, and job. Data were analyzed using cluster and logistic regression analysis.Results: The cluster analysis results suggested three clusters: Job Satisfaction Type, Job Dissatisfaction Type, and Selective Job Satisfaction Type. Additionally, job satisfaction’s effect on mothers’ subsequent childbirth plans was significant only for mothers in the Job Satisfaction group. In contrast, the impact of job satisfaction on future childbirth plans was not significant in working mothers in other groups.Conclusion: This study confirmed the differences in the effects of working mothers’ (in managerial positions) job satisfaction types on their subsequent childbirth plans. Notably, this study identified discrete groups of working mothers according to their job satisfaction. Furthermore, its findings revealed patterns of changes related to job satisfaction in their subsequent childbirth plans.
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