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Ali, Jabir, Ashwin Chandra e Tabassum Ali. "Self-started versus Family Inherited Businesses: A Comparison of Managing Unorganized Food Grocery Retail Stores in an Emerging Economy". Business Perspectives and Research 5, n.º 1 (21 de dezembro de 2016): 24–35. http://dx.doi.org/10.1177/2278533716671618.
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This study aims at analyzing the difference in food grocery retail store logistic management between self-started and family inherited retail businesses. The study has been carried out through in-depth personal interview of 40 unorganized grocery retail stores in Lucknow Uttar Pradesh, using a structured questionnaire. Simple statistical techniques such as descriptive statistics and cross-tabulation have been applied on the survey data. Chi-square test has been used to analyze the statistical difference in the processes of retail store management between self-started and family inherited business grocery stores. Findings indicate that those who joined the family run businesses are younger in age as compared to the ones who self-started their grocery stores. Similarly, the average retailing experience of self-starters is (10 years) and family inherited retails is (5 years), showing significant difference statistically, implying that both the groups have different level of retailing experiences. The study also analyzes the difference in methods of logistics management across the different types of unorganized retailers. Analysis indicates that both self-started and family inherited retail businesses follow similar management practices. There are a limited number of in-depth studies on unorganized retail operations based on primary data analysis. The findings of this study provide practical insights on difference in profile of self-started versus family inherited retail businesses and adoption of logistics processes in managing their stores.
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Ms. Sujay S K e Dr. Anupama Sundar D. "Comparative Study on the Challenges of Distribution of Finished Goods to Customers in Different Types of Retail Stores". International Research Journal on Advanced Engineering and Management (IRJAEM) 2, n.º 04 (23 de abril de 2024): 1204–7. http://dx.doi.org/10.47392/irjaem.2024.0161.
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The study was undertaken as qualitative research. The purpose of this study is to compare the channels chosen by retailers to distribute goods to the final consumer. For the purpose of the study 3 different kinds of retails stores were chosen to understand their distribution of goods to the final customer. The retail stores chosen were Malls, Kirana stores and a cloth shop. The method of research was by interview method. The variables chosen for the study were types of channels, channel management, hybrid channels which were independent variables, and the dependent variable was creation of value. Five major questions were asked based on the value creation challenges retailers face in distribution management. From the study it was understood that retailers choose hybrid channels for distribution of goods to the final consumer to enhance the value.
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Tiufany, Britney, e Lina Lina. "THE INFLUENCE OF STORE IMAGE, STORE ATMOSPHERE AND SOCIAL MEDIA MARKETING ON PURCHASE DECISIONS AT SMARTPHONE RETAIL STORES IN PEKANBARU". International Journal of Application on Economics and Business 2, n.º 1 (28 de fevereiro de 2024): 2832–41. http://dx.doi.org/10.24912/ijaeb.v2i1.2832-2841.
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This research aims to determine the influence of store image, store atmosphere, and social media marketing on purchasing decisions at one of the smartphone retails stores in Pekanbaru. The research method is using quantitative approach by distributing questionnaires through offline and online to customers who had made purchases at the store during the period from July - September 2023. The sampling method used a non-probability sampling technique where not all populations have an equal chance with purposive sampling method, which involves the selection of samples based on specific considerations, in a total of 185 respondents. The data analysis technique utilized the Structural Equation Modeling (SEM) model with the Smart PLS 3.0 application. The results of this study indicate a positive and significant influence of store image, store atmosphere, and social media marketing on purchasing decisions at the smartphone retail store. This research provides insights for the store owner to strengthen the store's image, improve the store atmosphere, and effectively utilize social media to positively influence purchasing decisions. The practical implications of this research can assist the retail store in enhancing marketing strategies and store management to increase attractiveness and purchasing decisions.
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Predanocyová, Kristína, Peter Šedík, Ľubica Kubicová e Elena Horská. "Consumption and Offer of Organic Food on the Slovak Market". Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 66, n.º 5 (2018): 1315–23. http://dx.doi.org/10.11118/actaun201866051315.
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The growing interest of consumers in the products of organic farming is currently considered as a trend on the food market. The aim of the submitted paper is to characterize organic farming, the production, the offer of organic food in Slovak retails and the position of consumers on the organic food market in Slovakia. For evaluating the situation of organic farming in Slovakia, secondary data from the database of Research Institute of Agricultural and Food Economics and Central Institute of Control and Testing in Bratislava were used. The primary data were obtained through two survey questionnaires. The aim of the first of them was to find out the offer of organic food in retail stores in Slovakia. Based on the results, we can state that most of the addressed retailers sell organic food and the most widespread are dairy products and bakery products. Nowadays, the offer of organic food is the same as the most desirable products by consumers. 40 % of the surveyed Slovak retails have specially labelled products of organic farming placed among conventional foods. The second conducted questionnaire survey, which aim was to determine buying behaviour of young consumers on the Slovak market. Based on the results, it could be stated that consumers mostly purchase organic food in specialized stores, supermarkets, hypermarkets, and they mainly decide according to the quality and origin of the food.
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Sarkar, Koyel, Harsh Khatri, Jayant Shrivastav e Manvendra Singh. "DigiBasket: The Grocery Store Web App". International Journal for Research in Applied Science and Engineering Technology 10, n.º 11 (30 de novembro de 2022): 552–54. http://dx.doi.org/10.22214/ijraset.2022.47347.
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Abstract: Online Grocery Store is an eCommerce based web application for our Web Programming project. We had developed a sample in which user can search and find necessary information about any grocery item, can proceed to checkout to buy products. User can create an account, update personal information, can check its past activities, orders and transaction. A grocery store (AE), grocery shop (BE) or simply grocery is a store that primarily retails a general range of food products, which may be fresh or packaged. In everyday U.S. usage, however, "grocery store" is a synonym for supermarket, and is not used to refer to other types of stores that sell groceries. In the UK, shops that sell food are distinguished as grocers or grocery shops (though in everyday use, people usually use either the term "supermarket" or a "corner shop" or "convenience shop"). Larger types of stores that sell groceries, such as supermarkets and hypermarkets, usually stock significant amounts of non-food products, such as clothing and household items. Small grocery stores that sell mainly fruit and vegetables are known as greengrocers (Britain) or produce markets (U.S.), and small grocery stores that predominantly sell prepared food, such as candy and snacks, are known as convenience shops or delicatessens.
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Candra Budi Susila, Candra Budi Susila, e Miftahul Huda Huda. "RANCANG BANGUN SISTEM INFORMASI PENJUALAN MENGGUNAKAN METODE WATERFALL". Jurnal Qua Teknika 11, n.º 1 (10 de março de 2021): 18–25. http://dx.doi.org/10.35457/quateknika.v11i1.1407.
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Abstract - esign and Design of Computer Sales Information Systems using the waterfall method is a study that aims to design and build sales information systems at a computer retail store or "Artha Komputer Center". Artha Computer Center is one of the retails or stores in Pacitan that provides various types of computers and laptops. In the management of sales that are still conventional in nature, this research focuses more on the design and implementation of systems that hope to provide alternative solutions in the management of goods. So with this sales information system, it is expected that the management of goods is more organized, sales transactions are safer from mistakes. This waterfall method uses a sequential approach by following several phases, including system requirements analysis, system design, coding on the system, testing and the last one is maintenance..
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Hidayat, Ujang Syaiful, Dwi Widi Hariyanto e Iwan Wahyu Susanto. "Meneropong collective entrepreneurship dan manajemen strategis pada Toko/Warung Madura". Implementasi Manajemen & Kewirausahaan 3, n.º 2 (30 de outubro de 2023): 52–60. http://dx.doi.org/10.38156/imka.v3i2.204.
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Abstract: Many Madurese-owned stalls or retail shops with similar facades, items, prices, and opening 24/365 in major cities across Indonesia have gone viral on social media, making them an intriguing retail chain phenomenon to investigate. At a glance, this phenomenon opposes conventional strategic management, which emphasizes competitive advantage. This qualitative study uses observation, interviews, and document analysis to gain insight into the strategic management paradigm was held in Surabaya and Madura. The results show that these retail stores are sporadic in nature, not retail chains. No coherent management strategy has been planned, applied, or assessed. The Madurese genius loci that becomes their philosophy of living, when put into practice, gives rise to a novel approach to corporate strategy.
Keywords: Strategic management, collective entrepreneurship, retails, Madura.
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Sachdeva, J. K. "Study of Consumers’ perceptions about Malls and Traditional Retail Outlets". Journal of Global Economy 4, n.º 4 (31 de dezembro de 2008): 259–75. http://dx.doi.org/10.1956/jge.v4i4.107.
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Cooperative marketing is not new to India. To get the economies of scale, Indian craftsmen and traders made shrenies or groups of similar products and trade during 6th and 7th centuries. This was the basis of caste system. The villages during medieval and British period grew with cooperative trade. Cooperative marketing is just an extension and application of the philosophy of cooperation in the area of agricultural marketing. It is a process of marketing through a cooperative society, formed for the producers, by the producers. It seeks to eliminate the middlemen between the producer and the consumer, thus getting the maximum price for their produce. Kirana shops are traditional retail outlets in India. However with the advent of new cooperative marketing with modern all-facility malls, there is general perception that retails consumers are getting skewed towards malls and consequently Kirana stores are experiencing tough competition to retain their customers. This paper is an attempt to know consumers’ perception of Malls and Kriana stores.
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Kollarova, Daniela. "Globalisation and its impact on the creation of sustainable points of purchase". SHS Web of Conferences 74 (2020): 04011. http://dx.doi.org/10.1051/shsconf/20207404011.
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In the second half of the 1990s, important global traders began to come to the Slovak market, changing the functional layout of the towns and cities by building large-scale stores, bringing new formats and forms of selling to retails, as well as thoughtful external and internal shop designs. More than twenty years have passed since then, however, internationalmarketers continue to shape the Slovak retail market, this time through a sustainable architecture of shops and logistics centres, responsible product assortments, reduced food waste, separating and reducing paper or plastic packaging and batteries, changing the employees´ clothing for garments from organic cottons, and so on. They have namely realized that the environment is more affected than protected as a result of globalization, and it is therefore necessary to take measures to protect the natural world with regard to permanently sustainable principles. The object of our research is the shopping setting in retail stores of selected worldwide retail chains operating in Slovakia, i.e. all elements of the retail shop and its operation (its design, layout, goods presentation, staff and customers), in the context of sustainability. We are looking for answers to the questions of which selected global retail chain stores working in Slovakia and by implementing of which specific measures they build sustainable points of sale. In the process of elaborating the paper we used as sources of information relevant publications, proceedings of scholarly papers, as well as studies available at the Internet sites of specialized journals. At elaborating the sources, we applied standard scientific methods: researching, description, analysis, and deduction.
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Krishna Chaitanya, G., Dinesh Reddy Meka, Vakalapudi Surya Vamsi e M. V S Ravi Karthik. "A Survey on Twitter Sentimental Analysis with Machine Learning Techniques". International Journal of Engineering & Technology 7, n.º 2.32 (31 de maio de 2018): 462. http://dx.doi.org/10.14419/ijet.v7i2.32.16268.
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Sentiment or emotion behind a tweet from Twitter or a post from Facebook can help us answer what opinions or feedback a person has. With the advent of growing user-generated blogs, posts and reviews across various social media and online retails, calls for an understanding of these afore mentioned user data acts as a catalyst in building Recommender systems and drive business plans. User reviews on online retail stores influence buying behavior of customers and thus complements the ever-growing need of sentiment analysis. Machine Learning helps us to read between the lines of tweets by proving us with various algorithms like Naïve Bayes, SVM, etc. Sentiment Analysis uses Machine Learning and Natural Language Processing (NLP) to extract, classify and analyze tweets for sentiments (emotions). There are various packages and frameworks in R and Python that aid in Sentiment Analysis or Text Mining in general.
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Rokib, Moh, Cyrilla Indri Parwati e Imam Sodikin. "Optimasi Perencanaan Kebutuhan Distribusi Produk Latoya Menggunakan Pendekatan Distribution Requirement Planning Berdasarkan Nilai Bullwhip Effect". Jurnal Manajemen dan Organisasi 13, n.º 3 (3 de outubro de 2022): 270–80. http://dx.doi.org/10.29244/jmo.v13i3.38642.
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PT KTS is a company in the beverage industry that has three product brands, namely Latoya, Daxu and Banew. The research focuses on Latoya products, because the largest contributor to assets is 70 percent. Inventory planning is done very simply by forecasting based on sales history data at PT KTS to retail, causing a buildup of finished goods in the central warehouse. PT KTS forecasts demand based on retail demand not based on final customer demand to retail. Inventories made are not based on sales to final consumers, resulting in a bullwhip effect. The method used is by applying the Distribution Requirement Planning (DRP), the goal is to calculate the value of BE at PT KTS, BE after DRP and make an order plan based on DRP. The calculation results give a value (BE) before DRP, namely 1,105 retail BJ Home, 4,36 retail Pak Anton, 0,745 retail Bu Ayu, 1,363 retail Depot S.R, 0,903 retail Bu Viska and 0,829 Dadi stores. While the BE value after DRP is 1.00 BJ Home retail, 1,00 Pak Anton retail, 0,84 Bu Ayu retail, 0,71 Sri Rejeki Depot retail, 0,72 Bu Viska retail and 0,88 Dadi shop. Lot Size using the LUC method for all variants in all retails except Latoya 600 ml at retail Pak Anton using EOQ lots with a total cost of Rp. 18.350.257,00.
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Suppamas Rattanapipat, Benyada Laotanathaworn,. "Impact of Delivery Service on Retail Business". Psychology and Education Journal 58, n.º 1 (29 de janeiro de 2021): 1325–28. http://dx.doi.org/10.17762/pae.v58i1.902.
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The purpose of this research is to 1) to study customer satisfaction levels toward the retail delivery business of convenience stores in Yala Province 2) study the effects of the delivery services on retails stores in Yala Province. This is quantitative research employing a questionnaire as a tool to collect data from 400 samples of customers using the delivery services in Mueang District, Yala Province. From the descriptive statistics analysis, the result identifies the profiles of the delivery service customers as follows. 1) 69% female 2) between 60% years old 3) 10,001-20,000 Baht income 4) less than 5 times per week 5) free of charge delivery 60% 6) less than 1,000 Baht spent per month. Results indicated that opinions of customers toward the delivery service of retail business in Yala is highest can be explained as follows. 1) The convenience of gaining services is at the high level with the average value at 4.37 2) The reliability on the service quality is at the high level with the average value at 3.94 3) The speed of delivery is at the high level with the average value at 3.62 4) The accuracy score is high at The accurate quantity of the goods orders with the average value at 3.57, and 5) The satisfaction on the rider service is at the high level with the average value at 3.45 . Statistically, the hypothesis test indicates that the difference in the individual profiles such as gender, age, marital status, education level and profession shows an insignificant impact rate at 0.05 on the opinion toward the retail delivery business.
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Bonfanti, Angelo, e Georgia Yfantidou. "Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers". International Journal of Retail & Distribution Management 49, n.º 9 (11 de março de 2021): 1295–311. http://dx.doi.org/10.1108/ijrdm-09-2020-0361.
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PurposeThis study aims to detect the dimensions of the in-store customer shopping experience from the sports retailer perspective and to investigate how the role of sports equipment stores is changing.Design/methodology/approachThis exploratory study performs semi-structured interviews with retail managers of sports equipment stores.FindingsThis research reveals the importance of the dimensions of immersive design, sensorial ambient elements, social relationships, trialability and real experience sharing in designing a memorable in-store shopping experience in sports stores, and it highlights that the store's role in the sports context is transitioning from sales space to an interactive, immersive, engaging and convivial place. It proposes a model to design the in-store customer shopping experience effectively.Practical implicationsSports equipment managers can make their physical stores as experiential as possible by investing in expert, passionate personnel and technology in order to create a real in-store experience of the product and the sports practice.Originality/valueWhile sports equipment retailers acknowledge the importance of providing customers with a memorable shopping experience by creating an evocative environment and placing multiple touchpoints in stores, management scholars have paid limited attention to sports stores. This study explores the ways in which sports retail managers can design their stores effectively in experiential terms.
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Khare, Arpita. "Consumer-small retailer relationships in Indian retail". Facilities 32, n.º 9/10 (1 de julho de 2014): 533–53. http://dx.doi.org/10.1108/f-06-2012-0044.
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Purpose – The purpose of the study was to understand influence of assortment, store facility, service and relationship on Indian consumers’ small retailer patronage behaviour. The determinant of small retailer–consumer relationships was studied. Design/methodology/approach – Indian consumers were contacted through retail stores intercept method and requested to participate in the survey (n = 321). The questionnaire was adapted from the research conducted by Lee et al. (2008) and modified (some items on relationship were added). ANOVA and multiple regression tests were used to analyze the data. Findings – The Indian consumers’ prefer small retailers due to assortment, service, store facility and relationship. The older and younger populations differ in their reasons for preferring small retail stores. The results show that service and assortment influence consumer-small retailer relationships. Practical implications – The small retailers’ can harness the relationship and social interaction attribute of their service package for defending their turf against organized retail. The fast-moving consumer goods companies can use the competitive strength of small retailers for increasing their distribution in the interiors of the country and understanding market demand. Originality/value – There is limited research in India to understand competitive advantage of small retailers over organized retailing.
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Ram, M. Karthik, S. Selvabaskar, K. Rajarathi e R. Guhan. "Mobile application adoption in business by the unorganized retailers and expanding the con-structs by using TAM, DOI, TOE theories". Management Science Letters 13, n.º 2 (2023): 96–107. http://dx.doi.org/10.5267/j.msl.2023.2.001.
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In this paper, the authors proposed a new framework for Mobile application adoption by unorganized retailers. Unorganized retail is a renowned retail business in India. Unorganized retail is a so-called low-cost retail format where some of the retail stores are Kirana store, Grocery store, provisional store, ready to eat store, mom & pop store, peddlers, Hawkers, and stationery store. Retailers face stiff competition from omnichannel, multi-channel retailers, and e-tailers. To counter this competition, unorganized retailers adopt some Mobile applications which are relevant to their business. While some of the Mobile Applications are WhatsApp business, Facebook page, telegram, blogs, google maps Mandi app, Udaan app, Katha book app, OK credit, Dukan app, and just dial. This paper explains a deep discussion about unorganized retailers, unorganized retailers' contributions to the economy, the Digital India program, and Mobile Application. A new comprehensive framework has been proposed for mobile application adoption by the unorganized retailer after getting insights from theories like Technology Adoption Model (TAM), Extension of Technology Adoption Model (TAM), Technology, Organization and Environment (TOE), and Diffusion of Innovation (DOI). In this research, the author segments three major clusters which influence mobile technology adoption. The three major clusters are Technology, Organization, and Environment. These clusters had 10 constructs that influence mobile technology adoption. This research elaborately discussed the drivers of technology adoption in an unorganized retail context. We close by concluding that mobile application adoption by the unorganized retailer and reshaped the unorganized retail.
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Gupta, S. L. "An Empirical Study on Retailing Industry in India: A Case Study on Apparel Market". Paradigm 11, n.º 2 (julho de 2007): 1–8. http://dx.doi.org/10.1177/0971890720070202.
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The study puts focus on how retailers are designing organized retail formats to keep pace with the changing moods of the shoppers. This will help them out in reaching a huge market comprising middle segment in order to enhance their clientele. These organized retail formats are at a paradigm shift in India and the need of the hour is a place where the consumers are seeking the convenience of one-stop shopping which can be catered by none other than malls. In the past few years there has been a shift in India from individual retail outlets owned separately and managed distinctively and professionally for retailing. Things changed primarily because of rising expectations of Indian consumers Corporate houses in turn responded quickly to the needs of the consumers. The study addresses how factors within and outside the stores affect store-level shopping decision. Preference for certain retailer attributes differs by shopper and these preferences are reflected in store choice. Therefore, several retailer attribute act as reasons for store patronage. A questionnaire was designed to investigate store patronage relative to the importance and perception of selected attributes of the stores. The data were collected from retailers. Respondents were asked to describe their perception of store on the basis of various attributes. These attributes were then treated as variables/indicators in the study. The six main indicators on the basis of which retailers decide to go for specific type of retail format consisted of price, sales personnel, quality of merchandise, assortment of merchandise, advertising, services, and other convenience services. The data collected from 100 retailers.
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Sulehri, Numair Ahmed, Aziz Ur Rehman Rana e Muhammad Naeem. "Adequate Access to Retail Stores for Purchase Behaviour through Sustainable Attractiveness and Purchase Intention". Global Management Sciences Review VI, n.º I (30 de março de 2021): 112–29. http://dx.doi.org/10.31703/gmsr.2021(vi-i).11.
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With the world's increased urbanization, the exchange process's view is fetching more efficiency in the shopping process. This trend is changing customer's intentions towards the retail stores. This article examines how the perception of access reshapes the customer's purchase decision in developing countries and how the retail stores' sustainable attractiveness intervenes in the purchase decision making. The point of sale convenience sampling technique is used with data from 669 urban retail customers' in the current study. The results have revealed that purchase intention and sustainable attractiveness of the retail store sequentially intervene relationship between the customer's access to the retail store and the purchase behaviour. Moreover, this study has also explored the vital link between purchase intention and purchase behaviour in Pakistan's urban organized retail stores. This study provides new insights for retailers and urban planners to manage the store's location for more efficient exchange and increase customer patronage.
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R., Nandekar,, e Sandhane, R. "Study and Evaluation of Sales and Marketing Strategies of Grocery Shops in Jabalpur City". CARDIOMETRY, n.º 24 (30 de novembro de 2022): 718–28. http://dx.doi.org/10.18137/cardiometry.2022.24.718728.
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Recent interest in “marketing techniques” has intensified the emphasis on temporary changes in retail types such as malls, hyper/supermarkets, grocery stores, department stores, discount stores, and convenience stores. This research found that four marketing elements, namely product, price, location, and promotion, have a major impact on modern marketing and customer satisfaction. Following a brief analysis, this paper aims to evaluate retailers’ effective marketing strategies and apply them across new retail formats to improve their sales. The marketing strategy and the actions of the Retailers differ from one location to another. There is a common belief that persons with varying levels of income live in different regions. This research was undertaken to determine the variations in the marketing strategies of grocery store owners because of variations in locations, or rural areas cantered on this presumption. For the thesis, grocery store owners of numerous Jabalpur city locations are considered. The areas were chosen based on the living area of a specific income group of people. Expected Outcome: The retailer can leverage the study for effective marketing. The study will help to do smart marketing for the retail industry.
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Hasan, Aamir, e Subhash Mishra. "Key Drivers Influencing Shopping Behavior in Retail Store". Journal of Corporate Governance, Insurance, and Risk Management 1, n.º 2 (30 de março de 2014): 210–30. http://dx.doi.org/10.56578/jcgirm010213.
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The purpose of the study was to determine the key drivers which influence the shopping behavior of the customers in the retail store. In today’s competitive world with increasing number of retail stores, the retailers need to be more customer oriented. Retail has changed and expanded in all lines of business, be it apparel, jewelry, footwear, groceries.etc. The modern consumer is posing a challenging task for the Indian retailer. More aware, more confident and much more demanding, therefore the retailers are looking for ways to deliver better consumer value and to increase consumer purchase intention. Retailers tend to differentiate themselves by making their service easier to consumers. The study aims to study the key drivers that can influence shopping behavior in retail store. A survey (store intercept) method was employed to elicit primary information from 300 shoppers in different formats of retail stores of Lucknow. The findings reveal the factors that play a greater role in influencing the shopping behavior of customers in retail store. As such, a survey of retail store customer’s attitude towards reduced price, sales promotion, quality of the products, proximity to the home, customer service, store atmospherics were analyzed to identify the key drivers influencing shopping behavior in retail store. A questionnaire based on a five-item Likert scale, as well as random sampling, was employed for data collection. Data analysis was accomplished using SPSS software. The paper has found shopping experience, store image and value for money as three important variable out of which shopping experience emerged as a dominant factor which influences the consumer’s shopping behavior in the retail store. Since the research has established empirical evidences in determining the key drivers which influences the shopping behavior of the customers in the retail store, it serves as a foundation for a deeper probe into the shopping behavior of the customers in the retail store research domain in the Indian context
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Saraswat, Shilpi. "A Study to Assess the Musculoskeletal Discomforts Experienced by the Cashiers of Selected Retails Stores of Vadodara City". Bioscience Biotechnology Research Communications 14, n.º 9 (25 de junho de 2021): 42–48. http://dx.doi.org/10.21786/bbrc/14.9.10.
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Gopalan, Rema, Sreekumar . e Biswajit Satpathy. "Evaluation of retail service quality – a fuzzy AHP approach". Benchmarking: An International Journal 22, n.º 6 (3 de agosto de 2015): 1058–80. http://dx.doi.org/10.1108/bij-05-2013-0052.
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Purpose – With the growing importance of service quality in Indian retail, it becomes critical for the retailers to identify the appropriate dimensions for their retail stores. In the process of evaluating service quality the decision maker is often faced with ambiguities due to the imprecise information gained from the respondents. The purpose of this paper is to present an integrated fuzzy (fuzzy analytic hierarchy process (FAHP) approach to help the decision makers/retailers in practicing and judging the priorities of service quality strategies and accordingly benchmarking retail stores in Indian retail environment. Design/methodology/approach – The study incorporated the five basic dimensions of Retail Service Quality Scale proposed by Dabholkar et al. (1996) and the FAHP approach to three leading apparel retail stores of a major city (Rourkela) of Orissa (an Indian state located in eastern part of the country) to determine the weights of criteria and sub-criteria of retail service quality. Findings – The study identified that the dimensions, namely, personal interaction, physical aspects, reliability and policy are perceived as important by the Indian consumers. Merchandise and the store’s willingness to handle returns and exchanges emerge as the most influencing variable affecting the overall service quality of the store. Research limitations/implications – The study was restricted to a major city of Orissa and to three apparel stores. The results obtained may not be extrapolated to the country as a whole. The authors believe that the integrated approach of FAHP could be used by a variety of service industries to evaluate the service quality. The study did not investigate switching behavior among the respondents as they had been visiting all the three apparel stores during the preceding months. Practical implications – The integrated approach of FAHP makes an empirical contribution to the service quality and retail marketing literature by overcoming the uncertainty of concepts those are associated with human beings’ subjective judgments. Social implications – The retailer can improve the quality of service provided by them based on the parameters important in Indian context, which will lead to higher customer satisfaction. Originality/value – This paper can help the retail service providers to identify which of the retail service quality dimensions requires much attention to create sustainable competitive advantage.
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Madhani, Pankaj M. "Retail Workforce Sizing Strategy for Enhancing Service Delivery and Store Performance". International Journal of Business Strategy and Automation 2, n.º 3 (julho de 2021): 1–19. http://dx.doi.org/10.4018/ijbsa.20210701.oa1.
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The retail workforce is a strategic lever of the retailer for improving sales growth, market share, and profitability. With optimal retail workforce sizing and structure, customers would get prompt sales assistance and service, shelves should be replenished in a timely manner, store employees should be neither idle nor overstretched, and compensation costs should be managed effectively. Undersizing may hurt retailers in the long run as it affects merchandising capability and customer services, which ultimately hurt store sales and profits. Retail workforce optimization keeps store employees happy, improves customer service, and reduces opportunity costs of lost sales. The research provides various frameworks that outline the impact of undersizing in retail stores on sales and profitability and provides a methodology to determine the optimal workforce size. The research also provides an illustration with various scenarios to investigate whether a retail store is understaffed and calculates the financial impact of undersizing on revenue and profitability.
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Badoni, M., S. Rajagopal, J. L. Aalhus, M. D. Klassen e C. O. Gill. "The Microbiological Condition of Canadian Beef Steaks Offered for Retail Sale in Canada". Journal of Food Research 1, n.º 4 (26 de outubro de 2012): 124. http://dx.doi.org/10.5539/jfr.v1n4p124.
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<p>Steaks of 4 types collected from 113 retails stores in 4 Canadian cities were frozen for storage. Swab samples collected from approximately 100 cm<sup>2</sup> of each of 598 thawed steaks were processed for enumeration of bacteria. The fraction of steaks from which total aerobic counts (AER), psychrotrophs (PSY), lactic acid bacteria (LAB), pseudomonads(PSE) and <em>Brochothrix thermosphacta</em> (BRO) were not recovered at <span style="text-decoration: underline;">></span> 2 log cfu/100 cm<sup>2 </sup>were 3, 12, 8, 25 and 51%, respectively. The fractions of steaks from which coliforms (COL) and <em>Escherichia coli</em> (ECO) were not recovered at <span style="text-decoration: underline;">></span> 0 log cfu/ 100 cm<sup>2 </sup>were 56 and 92%, respectively. The log number per 100 cm<sup>2</sup> recovered from <span style="text-decoration: underline;">></span> 90% of steaks were < 6 for AER, PSY and LAB, < 5 for PSE, <4 for BRO, and < 2 for COL. The microbiological conditions of groups of steaks of different types, from different cities or from different groups of stores were not substantially different.</p>
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Susilo, David Kristian. "Eksplorasi Strategi Bauran Ritel Terhadap Sampoerna Ritel Community Di Kecamatan Ambulu Kabupaten Jember". Journal of Economic, Bussines and Accounting (COSTING) 6, n.º 1 (7 de setembro de 2022): 551–68. http://dx.doi.org/10.31539/costing.v6i1.4351.
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This research was conducted in the retail environment of Mitra SRC Ambulu, Jember Regency. The total population of shop consumers taken from 16 SRC partner stores is 120 people, the population in this study also acts as a sample, this study uses a purposive sample method. Data analysis using SWOT analysis. The purpose of this study was to obtain more information about the awareness, interests, and preferences of the people in Amble District, Jember Regency towards their SRC partners. Through the collection and analysis of information, public awareness emerged in Amble District, Jember Regency about the retail mix of SRC Partners. Provide advice/recommendations on effective retail and retail mix strategies to SRC partner retailers in the Ambulu area, based on an analysis conducted by SRC Ambulu partner retailers, Jember Regency. The test results state that this Strategy Store strength is used to take advantage of all existing opportunities to enable the store to have a competitive advantage (core defense) against similar markets. This strategy is applied to take advantage of existing opportunities by minimizing the weaknesses of SRC Partner retailers. This strategy uses the store's strengths to overcome existing threats. This strategy seeks to minimize existing weaknesses, as well as avoid threats from outside SRC Partner retail.
Keywords: Analysis, Strategy, Mix, Retail
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Chang, Hyo Jung, Hyeon Jeong Cho, Thomas Turner, Megha Gupta e Kittichai Watchravesringkan. "Effects of store attributes on retail patronage behaviors". Journal of Fashion Marketing and Management 19, n.º 2 (11 de maio de 2015): 136–53. http://dx.doi.org/10.1108/jfmm-03-2014-0019.
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Purpose – The purpose of this paper is to identify selected store attributes of activewear specialty retailers that impact consumers’ satisfaction, which in turn influence word-of-mouth (WOM) and retail patronage behavior. Design/methodology/approach – Using an on-site store intercept, 150 responses were collected to answer hypothesized relationships. An exploratory factor analysis was first performed followed by a confirmatory factor analysis and a structural equation analysis. Findings – Results revealed that sales employees and store atmosphere attributes of activewear specialty stores had a positive influence on consumer satisfaction, which in turn had a direct impact on WOM and repatronage intentions for activewear specialty stores. Therefore, in order to satisfy consumers, activewear specialty retailers need to ensure that they provide an attractive and pleasant shopping atmosphere. Furthermore, satisfied consumers are likely to spread positive WOM about the retailer and display their intention to revisit the store in the future. The authors conclude by discussing the results and suggest implications and future research directions. Originality/value – The findings of this research shed light on the managerial implications for activewear specialty retailers with regards to marketing strategies and consumers’ attitudes.
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Sachdeva, Ishita, e Suhsma Goel. "Retail store environment and customer experience: a paradigm". Journal of Fashion Marketing and Management 19, n.º 3 (13 de julho de 2015): 290–98. http://dx.doi.org/10.1108/jfmm-03-2015-0021.
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Purpose – The current context of retail is extremely challenging. Retail environments are pushing consumers to appreciate hedonic aspects of consumption. Retailers are finding new ways to offer customers something unique or special in order to encourage traffic to physical stores. People like to touch, feel, smell, taste, inspect, test and try on. It is a holistic approach that involves both emotional and rational triggers (Meyer, 2006, p. 1). The paper aims to discuss these issues. Design/methodology/approach – The basic proposition is that a shopper’s behavior is influenced by the environment. The environment (store) influences a shopper’s emotions and mood, which in turn influence the shopper’s behavior (Ebster and Garaus, 2011, p. 108). Mehrabian found a significant amount of research to back Holbrook’s findings that “emotion is a key link in the shopping experience” determining that consumers’ reactions within stores are based on their emotional states, which are stimulated by store designs (Mehrabian, 1977). Findings – It is important to focus on engaging the customer both emotionally and behaviorally, which means that the communication on social media and physical retail stores should both excel in emotional appeal, and encourage various forms of interaction with the brand. Increasingly, success at retail is less about what the retailer has to sell and more about how they sell it. This is the new experiential paradigm shift in shopping. This will become even more critical in the future as success at retail will continue to shift toward how well retailers play to the emotions, psychology and feelings of the shopper (Danziger, 2006, p. 17). The need whether utilitarian or hedonic carries them to the store but emotions make them stay and shop. Originality/value – Both utilitarian and hedonic experiences – whether they are derived from consuming products or total experience, including products, people, places and the environment – contribute in differing degrees, to the overall experience of consumption.
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Schillo, Barbara A., Adam F. Benson, Lauren Czaplicki, Andrew Anesetti-Rothermel, Elexis C. Kierstead, Randall Simpson, Natasha C. Phelps, Peter Herman, Chang Zhao e Shyanika W. Rose. "Modelling retailer-based exemptions in flavoured tobacco sales restrictions: national estimates on the impact of product availability". BMJ Open 10, n.º 11 (novembro de 2020): e040490. http://dx.doi.org/10.1136/bmjopen-2020-040490.
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ObjectivesMore than 250 US localities restrict sales of flavoured tobacco products (FTPs), but comprehensiveness varies, and many include retailer-based exemptions. The purpose of this study is to examine resulting changes in the US retail environment for FTPs if there was a hypothetical national tobacco control policy that would prohibit FTP sales in all retailers except (1) tobacco specialty stores or (2) tobacco specialty stores and alcohol outlets.Design and settingA cross-sectional analysis of the FTP retail environment in every US Census tract (n=74 133). FTP retailers (n=3 10 090) were enumerated using nine unique codes from a national business directory (n=296 716) and a national vape shop directory (n=13 374).Outcome measuresWe assessed FTP availability using static-bandwidth and adaptive-bandwidth kernel density estimation. We then calculated the proportion of FTP stores remaining and the mean density of FTP retailers under each policy scenario for the overall population, as well as across populations vulnerable to FTP use.ResultsExempting tobacco specialty stores alone would leave 25 276 (8.2%) FTP retailers nationwide, while exempting both tobacco specialty stores and alcohol outlets would leave 54 091 (17.4%) retailers. On average, the per cent remaining FTP availability per 100 000 total population was 7.1% for a tobacco specialty store exemption and 18.1% for a tobacco specialty store and alcohol outlet exemption. Overall, density estimate trends for remaining FTP availability among racial/ethnic populations averaged across Census tracts mirrored total population density. However, estimates varied when stratified by metropolitan status. Compared with the national average, FTP availability would remain 47%–49% higher for all racial/ethnic groups in large metropolitan areas.ConclusionsRetailer-based exemptions allow greater FTP availability compared with comprehensive policies which would reduce FTP availability to zero. Strong public policies have the greatest potential impact on reducing FTP availability, particularly among urban, and racial/ethnic minority populations.
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Usidame, Bukola, Edward A. Miller e Joanna E. Cohen. "Retailer Compliance with State and Local Policies on Tobacco Advertising". Tobacco Regulatory Science 6, n.º 2 (1 de março de 2020): 91–104. http://dx.doi.org/10.18001/trs.6.2.2.
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Objectives: In this study, we assessed factors associated with retailer compliance with state and local government policies targeted at tobacco retail advertising in Massachusetts. Methods: Primary data collection was from 419 retail stores across 42 selected municipalities. Multi-level Bayesian logistic regression models assessed the relationship between retailer compliance and the comprehensiveness of local tobacco control policies; we also examined the number of tobacco ads, retail store type, and municipality-level socioeconomic and demographic factors. Results: Retail stores were fully compliant with state laws. At 92%, compliance with local tobacco advertising regulations was also high; a few retail stores advertised and sold flavored tobacco products and discounted tobacco products below the listed price. Retail stores with more tobacco ads and lower municipality-level smoking prevalence were less likely to be compliant with local tobacco advertising regulations relative to retail stores in other municipalities. Conclusions: Findings reveal a high degree of compliance with state and local tobacco advertising regulations in Massachusetts. State law in Massachusetts does not preempt local ordinances adopting more stringent tobacco control policies. Other states may exhibit similar levels of compliance should they follow Massachusetts example in allowing municipalities to adopt and enforce regulations that improve retail store compliance, hence limiting tobacco retail advertising.
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Sujarwo, Makmur, e Setyowati Soebroto. "Membangun strategi memenangkan pasar persaingan pada toko pakaian di kota Tegal". Benefit: Jurnal Manajemen dan Bisnis 3, n.º 1 (6 de junho de 2018): 42. http://dx.doi.org/10.23917/benefit.v3i1.5455.
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Abstract : This research is aimed to find out how far the improvement of store operation excellence, the increase of store communication effectiveness (visual merchandising), area trading optimization, focused marketing activity and community involvement have been built in clothing stores in Tegal city so that the retailers can win market competition.This study used a sample of 100 clothing stores in the city of Tegal as respondents. Respondents' answers to the closed questions about the variables studied in this study were then analyzed by using Multiple Regression Test while the answer to the open question was analyzed qualitatively.The results of this study indicate that increased communication effectiveness in the shop, focused marketing activities and community involvement significantly influence the strategy to win the clothing store retail market in the city of Tegal. For that it should be clothing store retailers can further improve these three variables to win more competitive market.Of the five variables above, the community involvement variable has the greatest effect for retailers to win the competition market with a score of 0.251. So a retailer to be more active in social activities by providing compensation to the poor and orphans. Keywords: Market winning strategy, excellence store operations, visual merchandising, area trading optimization, focused marketing activities and community involvement.
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Garber, M. P., e K. Bondari. "Retail Garden Outlets: Business Characteristics and Factors Affecting Industry Performance". Journal of Environmental Horticulture 16, n.º 1 (1 de março de 1998): 15–19. http://dx.doi.org/10.24266/0738-2898-16.1.15.
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Abstract A survey was conducted of retail garden outlets in Georgia which consisted primarily of traditional garden centers, feed and seed stores, and hardware stores. Plant material, for all types of retail outlets, represented the largest portion of retail sales followed by chemicals and fertilizers. The average annual retail store sales for all products was $344K, with plant material representing $111K. The survey population represented about $47M in retail plant sales and did not include mass merchants or chain garden centers. Individual consumers (87%) were the primary customers as compared to landscapers or other types of customers. Most plant material was sourced in-state (67%) and only about 3% was produced by retailers. The primary factors identified as having a potential negative impact on plant material sales were adverse weather (26%), competition from mass merchants (23%) and a slowing economy (22%). Most garden centers are open year round (74.5%) as compared to feed and seed (7.1%) or hardware (16.7%) stores. The most common consumer complaints regarding plant quality were identified. Retailer experience with the Georgia Gold Medal new plant program suggests that these programs can create pull-through sales.
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Lehner, Matthias. "Retail store influence on sustainable consumption behaviour". International Journal of Quality and Service Sciences 7, n.º 4 (16 de novembro de 2015): 404–23. http://dx.doi.org/10.1108/ijqss-05-2014-0031.
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Purpose – This paper aims to contribute to the discussion about how retailers can more effectively promote sustainable food consumption in the retail store. Design/methodology/approach – Thirteen self-proclaimed sustainable consumers were observed and interviewed during their grocery shopping. Separate observations were conducted of the stores. Finally, consumers were asked to provide three weeks worth of grocery shopping receipts. Findings – Results show that the meaning of sustainable consumption varies among consumers. Observed consumer behaviour was mostly routinized, with little willingness to engage consciously with the choice situation. Mixed messages in the store cause confusion, uncertainty and frustration. Only for a minority of decisions, consumers showed a high level of decision-making involvement. Then, consumers were willing to engage with the retailer and accept trade-offs. The retail store should better account for consumption routines in sustainable consumption behaviour and open up to interaction with sustainably minded consumers where necessary. Research limitations/implications – The results are specific for urban areas with high concern for sustainability. Further research should focus on areas of low concern for sustainability and the impact of the store environment on such consumers. Practical implications – Retailers do not sufficiently take into account the contextual nature of sustainable consumption. Retailers would be well-advised to account for the habitual nature of grocery shopping and for contextually defined understanding of sustainable consumption in their efforts to promote sustainable consumption. Originality/value – This study gives new insights into the much debated “attitude-behaviour gap” in sustainable consumption and how retailers can more effectively encourage sustainable consumption behaviour in the retail store.
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Sujay S K e Anupama Sundar D. "A COMPARATIVE STUDY ON DISTRIBUTION MANAGEMENT OF INCENSE STICKS BY RETAILERS- A SPECIAL REFERENCE TO CYCLE PURE AGARBATTIS." international journal of engineering technology and management sciences 7, n.º 3 (2023): 868–73. http://dx.doi.org/10.46647/ijetms.2023.v07i03.132.
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The purpose of the present study is to compare the distribution system by the retailers of incense sticks in their respective retail stores. For the purpose of the study 3 retailers were taken as samples and interviewed. The variables taken for the study were On-time delivery, Cost effectiveness, Additional services, Inventory management and Availability at place. The questions based on the above variables were asked to the 3 chosen retailers one of them being the retail outlet of Cycle Brand (Cycle.in). The other two retail stores were “Always Foodstuff” and “Kamadhenu Supermarket”. The qualitative research was made and comparison of the retail stores were made and found that, the availability of the variants of incense sticks of same brand were more in the company’s retail outlet (Cycle.in), but there are more competitive products in the general retail stores. The company retail outlet had employees exclusively meant for their products, but the employees in general retail stores were not concentrating only on Cycle Pure agarbathies. As there were other products also in the general retail stores, home delivery was not difficult. It is only after COVID pandemic, home delivery of incense sticks in company outlet has become a practice. The profit margin in company retail outlet (Cycle.in) was 15% whereas the profit margin of the general retail stores was 20%+3%. The similarities between the retail stores were the payment practice to the vendors and the mode of payment customers chose for purchase. The time period taken by the suppliers to supply products to the retail outlet was one day whereas the company retail outlet also would put purchase order also a day before the need. The general store would sell the other brand incense sticks if the product which customer needs in Cycle brand is not available. But the company retail outlet will make sure it provides that product. The study concluded that the general retail store has the similar distribution management as that of the company retail outlet, but does not concentrate particularly on Cycle brand as they need to sale the products and are not brand conscious. Whereas Cycle.in stores exclusively concentrates on Cycle Brand agarbathies and will provide the brand which customer need.
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Dimitrova, Boryana V., Saejoon Kim, Brent Smith e Junhee Kim. "Store Format Diversification, Customer Orientation and the Performance of Foreign Retailers". Multidisciplinary Business Review 14, n.º 2 (17 de setembro de 2021): 60–74. http://dx.doi.org/10.35692/07183992.14.2.7.
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Foreign retailers contend with unrelenting challenges to discover and resolve issues affecting their performance in different host country markets. These retailers bear some wealth of international experience and also some liabil-ity of foreignness. Accordingly, managers of foreign retailers must enact strategic decisions that will position their businesses in order to be competitive and profitable. In this study, the authors examine two generally overlooked fac-tors —degree of store format diversification and customer orientation— relating to improved foreign retailer per-formance. The authors also investigate the potential moderating effects of three host country characteristics —retail modernization, collectivism, and uncertainty avoidance— on this relationship. Based on the 2001-2015 panel data for 24 international retailers, results for main effects indicate that foreign retailer performance is influenced nega-tively by store format diversification and positively by customer orientation. These effects are moderated by host country retail modernization, collectivism, and uncertainty avoidance. In particular, host country retail modernization reverses, from negative to positive, the influence of store format diversification on foreign retailer performance. Fur-thermore, both collectivism and uncertainty avoidance strengthen the positive influence of customer orientation on foreign retailer performance. Finally, uncertainty avoidance strengthens the negative influence of store format diver-sification on foreign retailer performance.
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Saravanan, R., e P. Kannan. "Application of SERVPERF for Rural Retailer: Reliability and Factor Analysis". Asian Journal of Managerial Science 1, n.º 1 (5 de maio de 2012): 43–52. http://dx.doi.org/10.51983/ajms-2012.1.1.1095.
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Retail sector is the booming sector in global and Indian economy. The Indian retail industry is divided into organized and unorganized sectors. The Indian retail sector is highly fragmented with 97% of its business being run by the unorganized retailers like the traditional family run stores and corner stores. This is the right time to know the quality of rural retailers. This study focuses on the rural retailer’s quality level through SERVPERF measuring scale (Croin, 1992). The tool was applied for 385 respondents from rural area in Dindigal District, Tamil Nadu. This research describe that most of the rural people are dissatisfied with the rural retailer services. At the same time qualification of the respondents and their position in the society play a major role to determine the attitude towards satisfaction. The rural retailer improves competiveness among them, and then only they will compete with organized retailer.
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Akcura, M. Tolga, Ian Clark Sinapuelas e Hui-Ming Deanna Wang. "Effects of multitier private labels on marketing national brands". Journal of Product & Brand Management 28, n.º 3 (13 de maio de 2019): 391–407. http://dx.doi.org/10.1108/jpbm-10-2017-1623.
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Purpose This paper aims to understand empirically how shares of standard and premium private label (PL) products affect a retailer’s marketing mix decisions toward national brands (NBs). Design/methodology/approach Using a comprehensive store-level data set covering 52 categories and 130 stores of two retailer chains during 2003-2009, this paper examines how shares of standard and premium PLs affect retailer marketing strategies for NB retail prices, promotions and product assortments. The empirical analysis uses a simultaneous equations model estimated by the generalized method of moments approach and controls for endogeneity between PL shares and NB decisions and potential confounding variables including consumer, manufacturer and retailer factors. Findings Standard PL shares are associated positively with NB retail prices and negatively with NB promotions and assortments. In contrast, premium PL shares are associated positively with NB retail prices, promotions and assortments. Research limitations/implications The results indicate that retailers make strategic NB decisions through multitier PLs. Specifically, the evidence suggests that retailers use standard and premium PLs differently in promotion and assortment decisions toward NBs. NB manufacturers need to be cognizant of the increasing marketing power of retailers through their multitier PLs. Originality/value Prior research has mainly focused on the role of PLs as a strategic weapon to gain power in the channel and its impact on NB pricing decisions in a single PL context. After accounting for potential confounding factors (retailer, consumer and manufacturer) and endogeneity, the authors find empirical evidence that retailers appear to leverage standard and premium PLs differently in some marketing mix decisions toward NB. In particular, the results reveal PL performance to be a determinant of retailer NB assortment decisions.
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Dastidar, Urshita Ghosh, Suhas Suresh Ambekar, Manoj Hudnurkar e Abhay D. Lidbe. "Experiential Retailing Leveraged by Data Analytics". International Journal of Business Intelligence Research 12, n.º 1 (janeiro de 2021): 98–113. http://dx.doi.org/10.4018/ijbir.20210101.oa6.
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The purpose of the study is to establish how in retail industry consumer data can be leveraged and analysed to provide customers an enhance shopping experience. Popular machine learning algorithms related to text mining aids in parsing the natural language and helps to understand the brand image and what the brand currently is lacking. In the last decade, although ecommerce brought a revolution in retail industry, shopping trends show that consumers spend more in offline store than online. The rise of omni-channel retailing and data-driven decision-making are shifting retailer focus to providing enhanced in-store customer experiences. Retailers are trying to find ways to stand out in the highly competitive environment. The solution to this problem is providing retailtainment. This study helps to understand how the available customer data is to be analysed to create unique experiences and enable experience-based stores. The results of this study will help a retail company understand how omnichannel play an important role creating customer engagement strategies.
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Seidenberg, Andrew B., Lisa Henriksen e Kurt M. Ribisl. "Cigarette Promotions in U.S. Pharmacies". Nicotine & Tobacco Research 24, n.º 4 (8 de outubro de 2021): 612–16. http://dx.doi.org/10.1093/ntr/ntab204.
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Abstract Introduction The sale of tobacco products within American pharmacies has generated controversy for several decades, leading two U.S. states and 45 municipalities to adopt tobacco-free pharmacy policies. While previous research has reported cheaper cigarette prices in pharmacies, compared to other retailers, little is known about cigarette promotions in pharmacies, which are associated with increased youth smoking and unplanned cigarette purchases among adults. Aims and Methods Between May and August 2015, trained data collectors conducted store audits at 2128 tobacco retailers located within 97 U.S. counties in 40 states. Observations were made for three types of cigarette promotions: special price (e.g., $0.30 off/pack), multi-pack promotions (e.g., buy one pack, get one free), and cross-product promotions (e.g., buy a pack of cigarettes and a get free can of snus). We calculated weighted estimates of the proportion of pharmacies and other retailer types with cigarette promotions and used weighted multivariable logistic regression to compare cigarette promotions by tobacco retailer type, accounting for clustering at the county level and controlling for county-level demographic characteristics. Results Cigarette promotions were observed in 94.0% of pharmacies, more than any other retailer type (e.g., convenience stores: 82.0%, tobacco stores: 77.0%). All retailer types had lower odds of promotions for Marlboro, Newport, Camel, menthol, or any interior cigarette promotion, compared to pharmacies. Conclusions Nearly all pharmacies offered in-store cigarette promotions and pharmacies had greater odds of offering cigarette promotions than all other retailer types. Whether voluntarily or legislatively, tobacco-free pharmacies would eliminate a prevalent retail source of cigarette promotions. Implications This is the first known national study to examine prevalence of cigarette promotions in U.S. pharmacies compared to other retailer types. Nearly all pharmacies offered in-store cigarette promotions and pharmacies had greater odds of offering cigarette promotions than all other retailer types. These findings underscore the inherent contradiction of pharmacies serving both as an important component of the health care system, but also as purveyors and promotors of addictive and lethal tobacco products. Whether voluntarily or legislatively, tobacco-free pharmacy policies would eliminate a prevalent retail source of cigarette promotions.
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L. Hess Jr, Ronald, e Lawrence Ring. "Off-price versus price-off". International Journal of Retail & Distribution Management 42, n.º 10 (7 de outubro de 2014): 902–28. http://dx.doi.org/10.1108/ijrdm-02-2013-0038.
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Purpose – The purpose of this paper is to better understand the unique competitive positioning characteristics of off-price retailers and how they compare to other types of retailers. The authors compare off-price and upscale off-price retailers with four major formats of retailers: first, discount department store/warehouse club retailers; second, moderate department store retailers; third, department store retailers; and finally, specialty department store retailers. Design/methodology/approach – The paper employs a representative sample that was randomly drawn from four primary metropolitan cities in the USA. The data were collected using telephone interviews by a prominent, marketing research firm. A series of discriminant analyses were conducted to examine the data. Findings – The findings of the paper indicate that the off-price formats were consistently positioned at extreme points along the price/value continuum, signifying the strongest value-orientation among the other retail formats. The authors also found that while the upscale off-price format followed the specialty department stores in terms of fashion. The results point to an important disadvantage of the off-price format – although strong on price/value, they often fall short on fashion and many other store attributes that may be important to luxury-oriented customers. Research limitations/implications – The paper employed a sample from several cities collected using a telephone interview methodology within the US. Due to these limitations, the findings of this paper may be hampered by this methodology and not generalize to regions outside of the US. Future research should examine how the demise of most of the upscale off-price retailers and growth of flash web sites have changed the competitive structure of retailing. Practical implications – The results demonstrate that the positioning of the off-price retail format is unique from other formats. The retail formats occupy distinct positions. The off-price retail format is strongly associated with the price/value position but only moderately fashionable to customers, especially when compared with the department and specialty department store formats. In contrast, the upscale off-price format, while also strongly positioned along the price/value continuum, is considered much more fashionable than the off-price retail format. In fact, the upscale off-price retail format only trails the specialty department store format in terms of fashion. Originality/value – The unique characteristics of the off-price retail format and growing interest from upscale department stores underscores the need for a comprehensive understanding of the motives of the off-price shopper. This paper provides retailers with a more complete understanding of the store attributes that differentiate the off-price retail format from other major retail store formats. The overall objective of this study is to offer a comprehensive view of the positioning of off-price retailers compared with many alternative retail formats.
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Gregorczuk, Helen. "Retail Analytics: Smart-Stores Saving Bricks and Mortar Retail or a Privacy Problem?" Law, Technology and Humans 4, n.º 1 (24 de maio de 2022): 63–78. http://dx.doi.org/10.5204/lthj.2088.
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‘Bricks-and-mortar’ retailers are increasingly looking to retail analytics as a way of staying competitive with online counterparts. Retail analytics is a subset of big data analytics, and proponents contend that its use can provide a greater understanding of customer behaviours and patterns. To achieve this, retail analytics requires ‘smart-stores’ to collect and store as much data as possible about in-store customers, and to build detailed consumer profiles that can be used to sell products on an increasingly individualised basis. At the same time, enhanced efficiencies are gained by a better matching of staff resources and design of store layout that directly correspond to customer behaviours. The range of data collection and analysis technologies used in retail analytics is evolving and currently includes facial recognition software and video analytics, specially designed sensors, Bluetooth beacons, Wi-Fi data collections and point-of-sale systems, including loyalty cards. When these collection technologies are combined, a smart-store can, thus, resemble a sophisticated consumer surveillance system entailing numerous collectors and re-users of consumer-generated data. This article argues there is a disproportionate impact on privacy when compared to the benefits for retailers. It outlines the developing sphere of retail analytics and its manifestation through smart-stores. It considers some of the key privacy issues that emerge through retail analytics and the consequent surveillance and ‘datafication’ of everyday life. This includes the issue of whether collected data is personal information, the degree to which individuals can understand the multifaceted data collection processes of smart-stores, and the importance and weight to be attributed to privacy in any decision-making by stores in the uptake of various technologies.
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Gupta, Kishan, e Usha Subramanyam. "SHOPPERS' OPINIONS ON INFORMAL RETAIL STORES BANNER SYMBOLISM". International Journal of Social Sciences & Economic Environment 6, n.º 2 (30 de dezembro de 2021): 08–12. http://dx.doi.org/10.53882/ijssee.2021.0602002.
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Objectives: This article provides a text mining analysis of customers’ opinion of misspelled retail store signage using NVivo software and suggests measures for small retailers to focus on retail signage semiotics. Design Methodology: The sample signages (5 images) were distributed online and 112 completed customer opinions were collected in the form of an open ended questionnaire along with few scaled questions and demographics questions. The sentiments behind the opinions were analyzed and keywords were extracted using NVivo software. Findings: In general, small store signages are viewed are not at all important from the view point of majority of retailers themselves as they feel that their proximity and availability near a residential layout is most important. Though this statement is true, they lose out on opportunity largely because many other small store retailers or a mid-sized departmental store in the same area grabs the opportunity by demonstrating a host of attributes including signage to attract customers. Research Implications: Customers though reach out small stores for their daily needs, tend to evaluate stores based on their appearance and more specifically in terms of the details showcased in the form of signages and other boards in front of the store. Therefore, it is significantly important for small store retailers to design their signages prominently loaded with sufficient store related information to attract customers, which in turn can help to retain them for the long run. Scope for future work / Research limitations: A significant percentage (66%) of opinions drawn from the sample survey respondents depict that the signages of small stores were neutral. This is in turn could mean that customers have not affixed enough weightage to the signage of small stores and therefore small retailers can use this as an opportunity to attract customers with attractive signages with good and sufficient information. Originality/value: Being an opinion text analysis study the choice of signages were selected in random order as the study aims at understanding the response of any customer towards a small store signage in terms of what they feel about the usage of store related attributes and spellings. Keywords: NVivo, small retail store, signage, banner Paper type: Research paper
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Hasan, Arif. "Impact of Store and Product Attributes on Purchase Intentions: An Analytical Study of Apparel Shoppers in Indian Organized Retail Stores". Vision: The Journal of Business Perspective 22, n.º 1 (7 de fevereiro de 2018): 32–49. http://dx.doi.org/10.1177/0972262917750236.
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Purpose: Store positioning of domestic organized apparel retail stores has become a concern to retailers in view of FDI in retail, entrance of new giant retailers and growing competition among retailers. Therefore, this study makes an attempt to identify the predictors of intention to purchase (ITP). Besides this, the study aims to examine and identify the current positions of select stores and causal relationships among store attributes (SAs), product attributes (PAs) and ITP. Research Design: Mixed method approach and exploratory cum descriptive research design is adopted. A self-administered questionnaire was administered to 600 shoppers; they were approached after completion of their shopping from the select stores. Statistical techniques like exploratory factor analysis, confirmatory factor analysis, perceptual mapping and structural equation modelling were employed using MS Excel, SPSS 20.0 and AMOS 20.0 versions. Further, reliability and validity tests were also performed. Findings: The findings of the study indicate that on the whole, SAs as well as PAs had a positive effect on ITP. The findings are discussed in light of what retailers can do to enhance the intention of shoppers to purchase. Originality/Value: It will provide practical implications to organized apparel retailers for the betterment of the shoppers and growth of stores.
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Wan, Peng, Jie Zhang, Yiwei Liu e Xiaoxuan Jiang. "Location Optimization of Offline Physical Stores Based on MNL Model under BOPS Omnichannel". Journal of Theoretical and Applied Electronic Commerce Research 17, n.º 4 (1 de dezembro de 2022): 1633–54. http://dx.doi.org/10.3390/jtaer17040083.
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With the continuous upgrading of consumer demand and retail modes, more and more retailers are switching to an omnichannel retail mode. In order to study the location problem of offline physical stores of online retail enterprises that plan to implement the BOPS (Buy Online and Pickup in Store) omnichannel retail model, this paper considers consumers’ choice behavior under the omnichannel retail model; uses the MNL (Multinomial Logit) model to depict customers’ choice behavior between the online channel, BOPS channel, and offline physical channel; and constructs a location optimization model of offline physical stores with the goal of minimizing the enterprise’s cost. According to the characteristics of the model, an improved genetic algorithm was designed; the algorithm was improved on chromosome selection mode, crossover, and mutation rules. Finally, an example is calculated, and the physical store location scheme of a retail enterprise and the vehicle routing optimization scheme under the two-level distribution network are obtained, which verifies the effectiveness of the model and algorithm and provides a scientific reference for the physical store location decision of online retail enterprises planning to implement the BOPS omnichannel retail model. The impact of freight, return rate, and service level of physical stores on the location of offline physical stores is analyzed. The results show that in the process of expanding offline physical stores to implement the BOPS omnichannel retail model, online retail enterprises can reduce enterprise costs by improving the freight level and service level of the physical store. The higher the return rate of the online channel, the more necessary it is to expand offline physical stores, and the lower the enterprise cost. At the same time, management suggestions are put forward for the enterprise operation under the BOPS omnichannel retail mode.
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Rocereto, Joseph F., e Joseph B. Mosca. "The Differential Roles Of Product Brand Image And Store Brand Image In Retail Loyalty: A Self-Concept Image Congruity Perspective". Journal of Business & Economics Research (JBER) 10, n.º 2 (23 de janeiro de 2012): 77. http://dx.doi.org/10.19030/jber.v10i2.6788.
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The effects of self-concept congruity constructs on retail loyalty have received various attentions in the marketing literature. However, to date, few studies have simultaneously investigated the differential roles of product brand image congruity and store brand image congruity in the creation of retail loyalty between different retail store types. To address this gap, two empirical models are proposed and tested to assess the differential effects of these congruity constructs under the context of two different types of retail stores (i.e., The Gap, Macys). Results show that, for retailers who predominately carry merely their own store-brand named products (i.e., The Gap), product brand image congruity plays a central role in the creation of retail loyalty. However, for retailers that offer a wide array of manufacturer named products (i.e., Macys), findings indicate that both congruity constructs, particularly store brand image congruity, serve significant roles in the creation of retail loyalty. Theoretical and managerial implications are discussed.
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Purba, Tiurniari. "ANALISIS MOM AND POP STORE DI KOTA BATAM HINGGA TAHUN 2018". JURNAL AKUNTANSI BARELANG 3, n.º 2 (24 de junho de 2019): 95. http://dx.doi.org/10.33884/jab.v3i2.1225.
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Non-minimarket traders and convenience stores are getting weaker along with the presence of modern retailers. Non-minimarket traders are also called traders at mom and pop or mom and pop stores. This case happened not only in other cities or other countries, but also in Batam. The presence of modern retailers, especially retail Indomaret and Alfamart retail in Batam, gave a lot of changes to the mom and pop store. This article aims specifically of analyzing the situation faced by mom and pop stores in Batam after the presence of modern retailers, especially Indomaret and Alfamart. And to what extent does the influence of the presence of Indomaret and Alfamart affect shops and stalls in Batam City? The research methodology used to analyze is a type of qualitative research with a case study approach to the type of situation analysis. The type of case study of this study is trying to analyze the situation of a particular event or event. External situation analysis is a systematic review of the background of problems that are outside the organization. Types of external situation analysis include secondary data (literature studies), surveys, observations, and content analysis. From the results of the analysis it was found that the presence of modern retailers until 2018 cannot be rejected and resisted by those who have a direct interest because access through the government of a wide open city. As a result, hundreds of modern retailers, especially Indomaret retail and Alfamart retail, have been established in Batam city. The mom and pop store has been eliminated, ranging from four to five mom and pop stores that broke up and closed in every housing complex. The hope for the mom and pop store owners that still persists up to now is the government's interference with the quota limit on the number of modern retailers. Also the involvement of the government both financially and ideas to foster the community about healthy ways to compete in the market.
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Arunraj, Nari Sivanandam, e Diane Ahrens. "Estimation of non-catastrophic weather impacts for retail industry". International Journal of Retail & Distribution Management 44, n.º 7 (11 de julho de 2016): 731–53. http://dx.doi.org/10.1108/ijrdm-07-2015-0101.
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Purpose – Weather is often referred as an uncontrollable factor, which influences customer’s buying decisions and causes the demand to move in any direction. Such a risk usually leads to loss to industries. However, only few research studies about weather and retail shopping are available in literature. The purpose of this paper is to develop a model and to analyze the relationship between weather and retail shopping behavior (i.e. store traffic and sales). Design/methodology/approach – The data set for this research study is obtained from two food retail stores and a fashion retail store located in Lower Bavaria, Germany. All these three retail stores are in same geographical location. The weather data set was provided by a German weather service agency and is from a weather station nearer to the retail stores under study. The analysis for the study was drawn using multiple linear regression with autoregressive elements (MLR-AR). The estimated coefficients of weather variables using MLR-AR model represent corresponding weather impacts on the store traffic and the sales. Findings – The snowfall has a significant effect on the store traffic and the sales in both food and fashion retail stores. In food retail store, the risk due to snowfall varies depending on the location of stores. There are also significant lagging effects of snowfall in the fashion retail store. However, the rainfall has a significant effect only on the store traffic in the food retail stores. In addition to these effects, the sales in the fashion retail store are highly affected by the temperature deviation. Research limitations/implications – Limitations in availability of data for the weather variables and other demand influencing factors (e.g. promotion, tourism, online shopping, demography of customers, etc.) may reduce efficiency of the proposed MLR-AR model. In spite of these limitations, this study can be able to quantify the effects of weather variables on the store traffic and the sales. Originality/value – This study contributes to the field of retail distribution by providing significant evidence of relationship between weather and retail business. Unlike previous studies, the proposed model tries to consider autocorrelation property, main and interaction effects between weather variables, temperature deviation and lagging effects of snowfall on the store traffic or the sales. The estimated weather impacts from this model can act as a reliable tool for retailers to explain the importance of different non-catastrophic weather events.
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Ilyankou, Ilya, Andy Newing e Nick Hood. "Supermarket Store Locations as a Proxy for Neighbourhood Health, Wellbeing, and Wealth". Sustainability 15, n.º 15 (27 de julho de 2023): 11641. http://dx.doi.org/10.3390/su151511641.
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The “Waitrose effect” captures the notion that the presence of stores operated by Waitrose, an upmarket UK grocer, increases the value of nearby real estate. This paper considers the broader relationship between Waitrose store locations and neighbourhood type by comparing the health and wealth of neighbourhoods with and without access to Waitrose stores in England. Whilst we do not seek to imply causality, we demonstrate better health, wellbeing, and wealth in neighbourhoods falling within a Waitrose store catchment. In those neighbourhoods, median home prices were almost 2.5 times higher (in urban neighbourhoods) compared to neighbourhoods served only by other major grocers, which formed our control groups. Neighbourhoods in Waitrose catchment areas fare better on indicators of health too. In urban neighbourhoods falling within a Waitrose store catchment (accounting for 98% of Waitrose catchment neighbourhoods), residents are more likely to self-report very good health than those in our largest control groups. The prevalence of mood and anxiety disorders is also significantly lower in those neighbourhoods than in the control groups. Our findings strongly suggest that the presence or absence of a specific retailer (in this case, Waitrose, a mature and well-established chain) could serve as a proxy for neighbourhood characteristics. This could supplement existing multivariate indicators of neighbourhood type. We recommend more research to identify the extent to which locations of a single retail chain—across a variety of sectors—can encode neighbourhood health, wellbeing, and wealth. If the patterns observed with Waitrose stores hold true for other retailers, then the mix of retail stores within a given locality could serve as a useful proxy for neighbourhood type, with the potential for the change in retail mix to highlight changes in neighbourhood characteristics or composition.
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Hwangbo, Hyunwoo, Yang Sok Kim e Kyung Jin Cha. "Use of the Smart Store for Persuasive Marketing and Immersive Customer Experiences: A Case Study of Korean Apparel Enterprise". Mobile Information Systems 2017 (2017): 1–17. http://dx.doi.org/10.1155/2017/4738340.
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Information technology’s introduction of online retail has deeply influenced methods of doing business. However, offline retail has not changed as radically in comparison to online retailing. Recently, studies in computer science have suggested new technology that can support offline retailers, including sensors, indoor positioning, augmented reality, vision, and interactive systems. Retailers have recently shown interest in these technologies and rapidly adopted them in order to improve operational efficiency and customer experience in their retail shops. Marketing studies also address immersive marketing that employs these technologies in order to change ways of doing offline retail business. Even though there is much discussion concerning new trends, technologies, and marketing concepts, there is, as of yet, no investigation that comprehensively explains how they can be combined together seamlessly in the real world retail environment. This paper employs the term “smart store” to indicate retail stores equipped with these new technologies and modern marketing concepts. This paper aims to summarize discussions related to smart stores and their possible applications in a real business environment. Furthermore, we present a case study of a business that applies the smart store concept to its fashion retail shops in Korea.
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Plazibat, Ivana, Lorena Gašperov e Duje Petričević. "Nudging Technique In Retail". Journal of corporate governance, insurance and risk management 8, n.º 2 (15 de maio de 2021): 11–20. http://dx.doi.org/10.51410/jcgirm.8.2.1.
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Changes in consumer behaviour, coupled with shifting purchasing habits, have led to a new setting, one in which the retailers are seeking novel means of keeping potential consumers inside their stores for the maximum duration possible. This prolonged time span contributes to the increased frequency of impulsive actions, thus resulting in greater customer spending. Impulsive buyers are the most crucial target audience for retailers, for they are purely driven by emotion, making decisions without prior preparation or information gathering. Through the grasp of psychological science, behavioural and cognitive functioning, it is possible to discern the factors that make specific retailers and their stores more appealing than others. The main purpose of this paper is to point out a relatively new concept and a technique, called “nudging”, and to showcase the methods of gaining new customers through its utilisation within the Croatian retail market. The nudging technique is not a forceful one, opting to employ imperceptible and subtle means, such as playing certain music, utilising carefully selected scents, colours and lighting within the store, which all serve to improve consumer perception and satisfaction. The retailer can stand out from the competition, precisely by using nudging, which intertwines sensory perception and other psychological factors, incorporating them in the overall store design. For this particular purpose, a survey was conducted among Croatian customers, which examined the presence of specific nudging techniques in retail, as well as their effects on the consumer behaviour. The research results concluded that the Croatian retailers do indeed utilise some nudging techniques which, although perceived by their customers are ultimately left unaware of the impact they have on their respective decision-making process and behaviour
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Gomes, Renata Maria, Jorge Carneiro e Luis Antonio Dib. "Branded retailer expansion on a continent-sized emerging market". International Journal of Retail & Distribution Management 46, n.º 9 (10 de setembro de 2018): 820–34. http://dx.doi.org/10.1108/ijrdm-10-2017-0258.
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Purpose The purpose of this paper is to identify patterns for the intra-market expansion of international branded retailers on a continent-sized emerging market using the network approach. Design/methodology/approach A multiple-case study design of four foreign branded retailers that have expanded onto regional markets in Brazil is used. Findings The intra-market expansion process shares similarities with the cross-market expansion process; is influenced by the relationships of foreign branded retailers with local competitors and shopping mall firms; and market selection, mode of operation and store location decisions are interrelated and conjointly taken, instead of forming a three-stage process. Additionally, the importance of relationships with host market shopping malls firms is highlighted. Research limitations/implications This paper advances a conceptual model of the intra-market expansion process, which comprises a system of interrelated decisions – (regional) market selection, mode of operation and store location – influenced by several network effects. Practical implications Managers of foreign branded retail suffer from liability of foreignness when undertaking intra-market expansion. Although Brazil is a large market, the retail community is highly connected because of managers’ personal relationships. Brazilian shopping malls dominate suitable store locations, and represent a valuable source of knowledge and resources for the foreign branded retailer. Originality/value This paper addresses two under-researched aspects of international retail: branded retailers – manufacturers that develop brands and operate stores – and intra-market expansion (i.e. to geographic regions of a given foreign country). It also discusses the challenges of intra-market expansion in continent-sized emerging markets, with considerable regional diversity (culture, infrastructure and institutions).
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Maruyama, Masayoshi, e Lihui Wu. "The relevance of retailer country-of-origin to consumer store choice: evidence from China". International Marketing Review 31, n.º 5 (2 de setembro de 2014): 462–76. http://dx.doi.org/10.1108/imr-03-2013-0060.
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Purpose – The purpose of this paper is to examine the relevance of retailer country-of-origin (COO) on consumers’ actual choice between foreign and domestic retailers. It explores two basic issues regarding the relevance of COO, first to assess consumer perceptions regarding the importance of retailer COO (PIO) and the importance of supporting domestic retailers (PISD) in store choice decisions. The second is to analyse the influence of these factors on store choice decisions. Relative influence of PIO and PISD (compared to the retail mix factors) was also evaluated. Design/methodology/approach – Data were collected through a consumer survey targeting grocery consumers in a second-tier city in China. Factor analysis and binary probit models were used to analyse the data. Findings – The authors found that a considerable proportion of respondents perceive retailer COO and being supportive of domestic retailers as important factors when choosing between foreign and domestic retailers. Interestingly, results of probit analysis showed that consumers’ perceived importance of retailer COO (PIO) did not have a significant impact on consumer store choice behaviour. In contrast, consumers’ perceived importance of supporting domestic retailers has a negative effect on consumers’ choice of foreign retailers. Results of the relative contribution of retail mix factors and COO variables showed that generally, COO variables are as important as retail mix factors. Originality/value – This study is one of the few empirical studies on the relevance of retailer COO and it focused on two basic issues concerning the consumer perceptions regarding the importance of retailer COO, seldom studied previously. This study makes a significant contribution to the COO literature not only because it focuses on the retailing context but also by providing a fresh perspective.