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1

Carande, Robert. Automation in library reference services: A handbook. Westport, Conn: Greenwood Press, 1992.

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2

T, Huang Samuel, ed. Modern library technology and reference services. New York: Haworth Press, 1993.

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3

Dollah, Ab Kadir Wan. Digital reference services in academic libraries. Kuala Lumpur: University of Malaya Press, 2012.

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4

Dewey, Patrick R. Microcomputers and the reference librarian. Westport, CT: Meckler, 1989.

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5

Christine, Roysdon, e White Howard D, eds. Expert systems in reference services. New York: Haworth Press, 1989.

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6

Lankes, R. David. The AskA starter kit: How to build and maintain digital reference services. Syracuse, N.Y: ERIC Clearinghouse on Information & Technology, Syracuse University, 1998.

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7

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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8

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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9

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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10

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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11

Graziani, Mary E. A computer-based library reference system. Reston, Va: U.S. Dept. of the Interior, U.S. Geological Survey, 1986.

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12

Appleman, Merrie. Videotex--options for libraries. [Sacramento?]: The Library, 1985.

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13

Parrott, James R. Using expert systems in reference service: Course notes. Waterloo, Ont: University of Waterloo Press [distributor], 1989.

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14

Information technology and the role of the librarian. London: Croom Helm, 1986.

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15

Ethel, Auster, ed. Managing online reference services. New York: Neal-Schuman Publishers, 1986.

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16

Goetsch, Lori A. Electronic reference service: A SPEC kit. Washington, D.C: Office of Leadership and Management Services, Association of Research Libraries, 1999.

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17

Online reference and information retrieval. 2a ed. Littleton, Colo: Libraries Unlimited, 1987.

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18

1932-, Mancall Jacqueline C., ed. Management of online search services in schools. Santa Barbara, Calif: ABC-Clio, 1989.

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19

McCue, Janice Helen. Online searching in public libraries: A comparative study of performance. Metuchen, N.J: Scarecrow Press, 1988.

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20

Public information in rural areas: Technology experiment (PIRATE) : phase II. Wetherby, West Yorkshire: British Library Research and Development Dept., 1989.

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21

Öffentliche Bibliotheken als Bildschirmtext-Anbieter. Wiesbaden: O. Harrassowitz, 1987.

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22

Binder, Michael B. Videotex andteletext: New online resources for libraries. Greenwich, Conn: Jai Press, 1985.

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23

Library of Congress. Network Development and MARC Standards Office., ed. Beyond bibliographic data: Proceedings of the Library of Congress Network Advisory Committee Meeting, March 29-31, 1989. Washington: Network Development and MARC Standards Office, Library of Congress, 1989.

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24

Online search services in the academic library: Planning, management, and operation. Chicago: American Library Association, 1988.

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25

Videotex and teletext: New online resources for libraries. Greenwich, Conn: Jai Press, 1985.

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26

Canadian Information Congress '92 (1992 Toronto, Ont.). Canadian Information Congress '92, Information Specialists/Librarians conference proceedings. Toronto: Insight Press, 1992.

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27

New York State Library. Task Force on Computer Based Reference Service. Final report. [Albany, N.Y.?: The Task Force, 1986.

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28

1950-, Stewart Linda, Chiang Katherine S e Coons Bill, eds. Public access CD-ROMs in libraries: Case studies. Westport, CT: Meckler, 1990.

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29

Richardson, John V. Knowledge-based systems for general reference work: Applications, problems, and progress. San Diego: Academic Press, 1995.

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30

Clinic on Library Applications of Data Processing (24th 1987 University of Illinois at Urbana-Champaign). Questions and answers: Strategies for using the electronic reference collection : Clinic on Library Applications of Data Processing, 1987. [Urbana, Ill.]: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1989.

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31

Clinic on Library Applications of Data Processing (24th 1987 University of Illinois at Urbana-Champaign). Questions and answers: Strategies for using the electronic reference collection : Clinic on Library Applications of Data Processing, 1987. [Urbana, Ill.]: Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1989.

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32

Gale, Alan. Implementation and development of network-based information services: An organizational study. [Guelph, ON: University of Guelph, McLaughlin Library, 1995.

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33

Dodd, Jane. A comparison of two end user operated search systems: Final report : Sterling C. Evans Library, Texas A & M University. Washington, D.C: Office of Management Studies, Association of Research Libraries, 1985.

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34

Alan, Poulter, ed. Delivering digital services: A handbook for public libraries and learning centres. London: Facet, 2005.

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35

Dover, Marilyn. Public information in rural areas technology experiment (PIRATE): Phase I. Boston Spa, Wetherby, West Yorkshire: British Library Research and Development Dept. : Distributed by the British Library Publications Sales Unit, 1988.

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36

Trautman, Rodes. An expert system for microcomputers to aid selection of online databases. Åbo: Åbo Akademis, 1988.

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37

UK Online User Group State of the Art Conference (2nd 1986 Bristol, England). Online information retrieval in practice: Proceedings of the 2nd UK Online User Group State of the Art Conference, Bristol, 1986. London: T. Graham, 1987.

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38

1932-, Mancall Jacqueline C., Oesau Diane, Aversa Elizabeth Smith e ERIC Clearinghouse on Information Resources., eds. Online information services for secondary school students. 2a ed. Chicago, Ill: American Library Association, 1989.

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39

1951-, Stormont Sam, ed. Starting and operating live virtual reference services: A how-to-do-it manual for librarians. New York: Neal-Schuman Publishers, 2002.

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40

Brody, Fern. End user searching: An experiment at the University of Pittsburgh : a report. [Pittsburgh, Pa.]: University Library System, University of Pittsburgh, 1986.

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41

Brody, Fern. End user searching: An experiment at the University of Pittsburgh. [Pittsburgh]: University Library System, University of Pittsburgh, 1986.

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42

Democratizing information: Online databases and rise of end-user searching. Boston, Mass: G.K. Hall, 1990.

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43

British Library. Research and Development Department., ed. Public Information in Rural Areas, Technology Experiment (PIRATE) - Phase 1. London: British Library, Research and Development Department, 1988.

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44

Miido, Helis. The integrated medical library. Boca Raton: CRC Press, 1991.

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45

Alberico, Ralph. Expert systems for reference and information retrieval. Westport: Meckler, 1990.

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46

Online searching goes to school. Phoenix, Ariz: Oryx Press, 1989.

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47

Hurd, Julie M. Online searching in religion indexes. Evanston, Ill: American Theological Library Association, 1989.

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48

Issues in online database searching. Englewood, Colo: Libraries Unlimited, 1989.

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49

Lehmler, Wilfried. CD-ROM, Endnutzerrecherchen in Literaturdatenbanken: Endbericht eines Projekts an der Bibliothek der Universität Konstanz. Berlin: Deutsches Bibliotheksinstitut, 1990.

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50

Margaret, Mann. Reference services. London: Library Association Library, 1985.

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