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1
Jeon, Hoon. "Public Service and Administrative Law: A comparative research on french public service doctrine". European Constitutional Law Association 29 (31 de agosto de 2022): 43–64. http://dx.doi.org/10.21592/eucj.2022.39.43.
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The notion of “french public service”(le service public in french) is essential in order to explain the french public law. The concept of public service, known as “Kong-yuk-mu” in korea, has been justified by french administrative jurisprudence and doctrines to prove the existence of administrative law. But the formation of the EU, the modernization of public policy have influenced the french public service doctrine since late 1990’s.
On this study, we reviewed the conceptual consideration of “Public service” and the recent discussion of the role and mission of the State in public service legislation. The French law and system understood the public service as a content of the mission for administration, as a function and role that is the premise of the civil service system represented by Léon Duigit in the early and mid 20th century. Now, we are foreseeing a great change in the establishment of relationships between social community and public services for administrative duties to the State because of COVID-19.
With the attitude of “On-go-ji-sin”(New knowledge by reviewing), we are able to evaluate the value of french public service theory through a new understanding of public service as a sense of solidarity and fair access to public service and the role of public administration.
2
Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them". Uzhhorod National University Herald. Series: Law 3, n.º 84 (4 de outubro de 2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.
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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for filling out forms, documents, applications, etc., there are no means for easy access to the offices objects of public administration of subjects of treatment with special needs; 3) lack and / or limited access to information on administrative procedures for the provision of public services in the activities of the CNAP; delays by local government officials, including administrative service centers and executive authorities, in the timing of many public services; 4) too huge «live» queues in the executive and local governments, including public service centers; 5) inconvenient mode of operation of administrative service centers providing public services, which often coincides with the usual schedule of most of the subjects of appeals and causes certain inconveniences primarily for consumers who are forced to apply for public services; 6) violation of the terms of consideration by the employees of the CNAP regarding the decision on the merits of providing a certain type of public service; 7) intermediate decisions and approvals among the subjects of public administration, which in turn are located in different parts of settlements; 8) the complexity of public service delivery procedures, the essence of which is that consumers of public services must collect a significant number of documents in the form of certificates, copies, etc. Emphasis is placed on the fact that the establishment of administrative service centers should be the alternative that will significantly improve the quality of service to the subjects of treatment and help prevent corruption risks in the activities of the CNAP. It is proved that the Law of Ukraine «On Administrative Services» provided for the establishment of such centers primarily in those subjects of public administration, where the maximum number of public services is provided by their structural units, in particular, in the executive committees of city councils. In addition, the Law of Ukraine «On Administrative Services» provides for measures to decentralize the provision of basic public services, related to the need to transfer authority to receive documents in the field of public services and issue their results from territorial units of central executive bodies to relevant local governments and / or local district state administrations, including CNAP.
3
Serohina, T. V. "Category «public service» as a scientific research object". Public administration aspects 6, n.º 4 (15 de maio de 2018): 14–19. http://dx.doi.org/10.15421/15201818.
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The article is devoted to the study of the development of the concept of «public service» in an independent Ukraine. It was found out that since the beginning the concept of «management service» is one of the most widespread. From a legal point of view, a management service is the creation of organizational conditions for the realization of the right by a citizen or another subject of administrative-legal relations. Instead from the point of view of public administration, «management service» is a result of the functional activity of the state body in the development and implementation of state policy on the regulation of a particular sector of the economy or social life. It was established that in addition was used concepts of the similar content, which amplified the terminological uncertainty. As a result, an approach has been developed in which the services of public authorities are divided into four groups: state, municipal, administrative and public. In this approach, public services are divided into state and municipal, depending on the subject of the service, administrative services are provided both by executive authorities and local self-government. The only kind of public services found in the regulatory framework is administrative services. In the Law of Ukraine «On Administrative Services», the term administrative service is used as a result of exercising power by the subject of the providing of administrative services on the application of a natural or legal person, aimed at acquiring, changing or terminating the rights and / or duties of such person in accordance with the law. The process of formation, the concept of «public services» in independent Ukraine can be divided into four stages, the first of which is the stage of domination in the national scientific thought of the concept of «management services». The second stage is the division of services into separate groups - state, municipal, administrative, and all of these groups belong to one group of public services. The third stage (ongoing to date) is characterized by the consolidation and final formulation of the term «public services» as the basic concept of the system of providing services by public authorities. The fourth stage can only be predicted, nevertheless, it is essentially a logical continuation of these three stages, when the legal fixing of the concept takes place.
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HAI, Nguyen Chi, Vu Thi Phuong LE, Nguyen Thai SON e Phan Van TUAN. "EVALUATION OF CITIZENS' SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICES IN THE MEKONG DELTA, VIETNAM". GeoJournal of Tourism and Geosites 48, n.º 2 supplement (30 de junho de 2023): 751–62. http://dx.doi.org/10.30892/gtg.482spl09-1075.
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Citizen satisfaction is one of the essential factors reflecting the quality of public administrative services provided by state administrative agencies. The study aims to assess citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam. Research data were collected from survey results using questionnaires from 792 survey samples in the Mekong Delta, Vietnam. Research results have shown that citizens are satisfied with the quality of public administrative services in the Mekong Delta, Vietnam. At the same time, there are six factors affecting citizens' satisfaction with the quality of public administrative services, including (1) Reliability; (2) Service capacity of staff; (3) Service attitude of staff; (4) The service level of staff; (5) Infrastructure; (6) Administrative procedures. Research results show no difference in citizen satisfaction in gender, age and education groups. Besides, the survey area group has a difference in citizen satisfaction. The research results have theoretical and practical significance for public administration in Vietnam. From the research results, several contents are discussed and proposed to improve citizens' satisfaction with the quality of public administrative services in the Mekong Delta, Vietnam.
5
Supriyanto, Didik. "Quality of public services in the field of population administration in malang public administrative mall". JPPI (Jurnal Penelitian Pendidikan Indonesia) 9, n.º 4 (29 de dezembro de 2023): 606. http://dx.doi.org/10.29210/020233177.
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The government as a provider of public services needed by the community must be responsible and continue to strive to provide the best service for the sake of improving public services. If we are honest, there is hope that people's satisfaction is a measure of the success of public services provided by the government as a public service provider. The purpose of this study is to determine the Quality of Public Services in the Field of Population Administration in Malang City Public Administration Mall. This research is a descriptive study using a qualitative approach to determine the quality of public services in the field of population administration at the City Administration Mall in Malang. The data analysis technique used is an interactive model. The results showed that the quality of public services in the field of population administration at the Malang City Public Administration Mall was seen from the aspects of physical facilities, reliability, responsiveness, assurance, empathy, namely the Public Services section at the Malang City Public Administration Mall did not meet adequate service facilities to provide services to public. The community is satisfied with the service provided by the Malang City Public Administration Mall in the reliability aspect regarding reliability in handling any public complaints. Employees in terms of helping people who need services, especially people who are confused about services, have been seen between officers and visitors who communicate with each other. Security at the Malang City Public Administration Mall has shown efforts to improve the quality of its services related to providing a sense of security for the community. The empathy given by the Public Administration Mall is by giving a pleasant impression.
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Soloviova, O. M. "ADMINISTRATIVE AND PUBLIC SERVICES AS A REFLECTION OF THE SERVICE FUNCTION OF PUBLIC ADMINISTRATION". Juridical scientific and electronic journal, n.º 7 (2022): 279–83. http://dx.doi.org/10.32782/2524-0374/2022-7/65.
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Bilous, Viktor, Mykhailo Ternushchak e Dmytro Starodub. "IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM". Baltic Journal of Economic Studies 4, n.º 4 (setembro de 2018): 45–49. http://dx.doi.org/10.30525/2256-0742/2018-4-4-45-49.
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The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the provision of administrative services are given. Provisions of the Law “On Administrative Services” on the issue of mechanisms and ways of providing administrative services are analysed that allowed distinguishing typical stages and phases of administrative services’ provision. It is determined that the procedure of implementation of proceedings on the provision of administrative services in Ukraine is statutory-regulated order (is regulated by industry-specific regulatory documents (flow charts)) of consistent implementation of procedural actions (stages) by officials (administrators (consultants, moderators)) of Administrative Service Centres (ASC) for the counselling of the subjects of appeal, registration of the application, referral of application to whom it may concern (to structural units) for processing and imposing a resolution at each stage, and making a final decision on satisfaction or denial in relation to the issuance of an individual certificate of permit, verificatory, registration, licensing, attestation types. The practical importance of research is to clarify the general procedure for the provision of administrative services by taxpayer service centres of the fiscal services of Ukraine in terms of mechanisms, methods of providing administrative services, typical stages and phases of the provision of administrative services, which is extremely relevant in the phased introduction of the latest IT mechanisms of providing e-services. At present, the process of providing administrative services by public administration authorities of Ukraine is in a state of transformation and is being brought to the standards of the EU. In this sense, there is the theoretical and legal conditionality of applying to the practice of providing administrative services by fiscal authorities, such as those of the first in Ukraine that initiated the activity of administrative service centres (ASCs) and started to provide e-services. Therefore, the analysis of the provision of administrative services to taxpayers as a part of the development of a general administrative procedure is important for further scientific substantiation of improving the scope of the provision of administrative services in other bodies of the public administration of Ukraine in the context of public administration reform. Methodology. The methodology of scientific research consists of a set of methods of scientific knowledge, in particular: system-structural, functional, modelling, and generalization, which made it possible to investigate the abovementioned problems in the area of improving the procedure for providing administrative services to taxpayers.
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Svitlychnyy, O. P. "Public service activities of public authorities in the protection of citizens' rights". Analytical and Comparative Jurisprudence, n.º 3 (28 de setembro de 2022): 184–89. http://dx.doi.org/10.24144/2788-6018.2022.03.33.
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Ukraine’s accession to the European political, economic, informational and legal space encourages the state, executive bodies, local self-government bodies and other subjects of public administration in relations with citizens to adhere to the priority of human and civil rights and freedoms. In modern conditions, an important role in the relations of citizens and legal entities with the subjects of public administration is played by public service activities of executive bodies and local governments, as well as subjects of delegated powers, which in accordance with current regulations provide various services.
Legislation and bylaws are analyzed. In particular, a study of the Laws of Ukraine: «On Consumer Protection», «On Public Procurement», «On the use of registrars of settlement transactions in trade, catering and services», «On free legal aid», «On administrative services», «On social services», «On the provision of public (electronic public) services for the declaration and registration of residence in Ukraine», as well as the Tax Code of Ukraine.
The international legal acts that had a significant impact on the formation of domestic legislation and the activities of public administration in the field of providing various types of services are analyzed. The study of legislative acts and bylaws gave grounds to establish that depending on the specifics of the regulation of public relations in the analyzed regulations use different definitions of «services», as well as terminological and cognitive aspects, organizational principles of business entities , in particular, relating to the provision of services, requirements and procedures for the provision of services, determining the rights and obligations of the subject of provision and the customer of the service.
Attention is drawn to the fact that in case of poor-quality administrative services, citizens of Ukraine and foreigners protect the violated rights in the administrative court.
The need to develop a normative act, which should be a framework for public administration, to protect the rights and legitimate interests of all parties to the relationship in the provision and receipt of various services.
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Fobih, Nick. "Administrative and Ethical Issues in Ghana’s Public Administration". Advances in Social Sciences Research Journal 8, n.º 10 (10 de novembro de 2021): 573–94. http://dx.doi.org/10.14738/assrj.810.11105.
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This study examines some of the major administrative and ethical challenges facing Ghana’s public administration, with regard to the issues associated with the country’s governance processes and public sector service delivery. The methodology used is based on the qualitative approach with combined sources from primary and secondary data and the case study method. The findings in the study show that whereas Ghana’s democracy has made significant inroads over the years since the 1992 democratic transition, a number of administrative and ethical issues hinder the country’s public administration processes and procedures, which require immediate government attention to address them more appropriately. The study recommends that the government (executive branch) and the bureaucracy (Ministries, Departments and Agencies) should make frantic efforts towards promoting effective and efficient service delivery system and government accountability for accelerated national development. The study’s implication for theory is that it will inform its readers about the different perspectives on the topic discussed. Given the service delivery and corruption challenges in Ghana’s public sector, the recommendations will go a long way to help address some of the problems facing Ghana’s MDAs and the government in general. The significance of the study is that it provides key insights into important issues in Ghana’s public administration, which can serve as useful lessons for the government, public institutions and the bureaucracy. The outlined challenges and recommendations will inform the government, MDAs and other government agencies of the need to improve governance and administration in order to accelerate the country’s political and socio-economic development. This study further contributes towards academic discussions on the administrative and ethical issues hampering the effective delivery of services and public and administration in Ghana and Africa in general.
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Balamush, M. A., e O. I. Mykolenko. "GOAL SETTING AS A TOOL FOR IMPROVING THE ADMINISTRATIVE AND LEGAL REGULATION OF POLITICAL SERVICE IN UKRAINE". Constitutional State, n.º 50 (19 de junho de 2023): 11–18. http://dx.doi.org/10.18524/2411-2054.2023.50.280263.
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The article reveals the specifics of using goal setting as a tool for improving the administrative and legal regulation of political service in Ukraine. It has been established that over the past thirty years, a large number of normative legal acts have been adopted in our country, which testify to the existence in Ukraine, in addition to state, patronage and other types of public service, political service. However, the administrative and legal regulation does not establish the basis of political service, in particular, there are no general requirements for entry, completion and termination of service in political positions in public administration bodies. It was found that the administrative-legal regulation of the public service in Ukraine has other defects, which are caused by deficiencies in the definition, fixation and implementation of goals, firstly, the reform of the public service as an institution of administrative law, and secondly, the administrative-legal regulation of public services in Ukraine. It is proposed to define goal setting in administrative law: 1) as a methodological technique for identifying the goals of public service reform and its administrative and legal regulation (with mandatory consideration of the principles of administrative law); 2) as a tool for improving the administrative and legal regulation of the public service in Ukraine (goals should be formed on the basis of modeling the ideal legal result of the administrative and legal regulation of the public service); 3) as a doctrine on determining the goals of administrative-legal phenomena and, including, administrative-legal regulation. It was emphasized that the political service, unlike other types of public service, has the worst administrative and legal support. Actually, goal setting, as a scientific methodological technique and a tool for improving legal regulation, helps to identify the reasons for such a situation in the modern legal system of Ukraine. It was concluded that the reasons for the insufficient administrative and legal support of the political service in Ukraine are, firstly, the lack of general goals of reforming the public service and at the same time the lack of purposeful assignment of the political service as an integral and important element of the public service in Ukraine, secondly, secondary (non-serious) attitude of politicians, officials and subjects of the legislative initiative to the administrative and legal regulation of the foundations of political service in Ukraine, which is clearly visible in the quality and quantity of legal prescriptions in this area.
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Colin, Frédéric. "La plainte administrative". Revue de la recherche juridique, n.º 2 (5 de janeiro de 2021): 1137–53. http://dx.doi.org/10.3917/rjj.190.1137.
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La « plainte » constitue un « angle mort » du droit administratif : elle est incontestablement utilisée, mais n’est pas encore définie. Si on ne peut la rattacher à une incrimination pénale, la plainte administrative entretient pourtant avec elle des points de convergence conceptuelle. Elle peut s’envisager aussi bien à l’encontre d’administrations de gestion, que de la juridiction administrative ou d’autorités administratives indépendantes, ou de personnes privées investies de mission de service public. La plainte est une saisine d’un organe administratif afin de dénoncer un acte ou un comportement d’une personne chargée d’une mission de service public ou sous le contrôle d’une administration publique, et susceptible de faire l’objet d’une sanction disciplinaire de nature administrative.
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Петров, С. Є. "THE PLACE OF THE MAIN SERVICE CENTER OF THE MINISTRY OF INTERNAL AFFAIRS IN THE SYSTEM OF SERVICES OF THE MINISTRY OF INTERNAL AFFAIRS OF UKRAINE". Juridical science, n.º 1(103) (19 de fevereiro de 2020): 218–29. http://dx.doi.org/10.32844/2222-5374-2020-103-1.26.
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The relevance of the article is that the need to determine the place of the Main Service Center in the service system of the Ministry of Internal Affairs is due to a number of factors. Among them is the introduction of the concept of transition of public administration, mostly on the basis of the provision of administrative services, based on dialogue between the public authority the subject of the request for administrative services. The purpose of the article is to determine the place of the Main Service Center of the Ministry of Internal Affairs in the system of administrative law entities and the service system of the Ministry of Internal Affairs, which will improve public administration legislation on road safety and vehicle operation. The article examines the question of the place of the Main Service Center of the Ministry of Internal Affairs in the service system of the Ministry of Internal Affairs. The necessity to move away from the seizure of «administrative services» and perform the administrative functions of public administration is substantiated. It is determined that the provision of services of the Ministry of Internal Affairs is based on permitting and registration powers, which determine the permitting and registration activities for facilities whose operation is characterized by increased danger, which determines the task of the Main Service Center of the Ministry of Internal Affairs to control hazards. through risk management. The service should not be limited to the provision of a document on the request of the subject of the request. This should be understood as risk management activities through the implementation of procedures in the process of providing services to the Ministry of Internal Affairs. This determines the broad law enforcement nature of the services of the Ministry of Internal Affairs, which, in turn, determine the administrative and legal status of the Main Service Center of the Ministry of Internal Affairs to ensure its tasks in the process of providing services. In addition, it is necessary to clearly understand that the service can be provided only if it meets the criteria that determine the admissibility of its provision in compliance with the conditions of security and protection of human rights, freedoms and interests, society as a whole.
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Stare, Janez, Barbara Gruden e Polonca Kovač. "The Management of Complaints in Slovene Public Administration". Organizacija 41, n.º 1 (1 de janeiro de 2008): 22–30. http://dx.doi.org/10.2478/v10051-008-0003-9.
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The Management of Complaints in Slovene Public AdministrationThe Slovene public administration is part of the broader social system, therefore it must be responsive and proactive. The instrument of complaint in the administrative procedure, and wider in the context of the entire administrative management, is very helpful to public administration for tracking social changes and should therefore be seen as a form of constructive criticism. On the basis of user complaints regarding its services or the parties to the administrative procedure, the public administration must learn permanently and, as learning organisation, must incorporate its findings into future practice. The starting point of this contribution is the problems of the complaint in the narrow sense - customer dissatisfaction with the functioning of the public administration or arising from the fact that one of the characteristics of the administrative procedure or other services is the direct contact between the customer and the provider of the service. With this approach, the public administration will develop part of an integral system of quality and excellence that underlines the meaning of satisfaction of (all) the users of public services.
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Manzhula, Andrii, Olena Okopnyk, Anastasiia Lashkun, Victor Yurchenko e Kateryna Rudoi. "The ratio of electronic and public services: legal aspect". Cuestiones Políticas 40, n.º 72 (7 de março de 2022): 582–90. http://dx.doi.org/10.46398/cuestpol.4072.34.
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The purpose of the research. The scientific article is devoted to the coverage of the category of electronic and public services. Main content. The categories "administrative service", "public service" and "municipal service" are compared. The main approaches to the definition of the concept of electronic services by public administration authorities and the identification of the characteristics of the above concept are considered. Methodology: Consideration of materials and methods based on the analysis of documentary materials for the provision of electronic and public services in Ukraine. Conclusions. Electronic services are a type of public service and are related as a private to the whole, that is, despite the common features of the above services, public services have a large scope of implementation by the population in public administration.
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Tita Dwi Agustin e Yusuf Hariyoko. "Analysis of Administrative Services through Online Submission of the Surabaya KNG (Klampid New Generation) Application". Formosa Journal of Sustainable Research 1, n.º 7 (27 de dezembro de 2022): 1083–94. http://dx.doi.org/10.55927/fjsr.v1i7.2350.
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Public services are services provided by the government to the community starting from population administration services, health services, and educational services in accordance with the 1945 Constitution regulations regarding matters to meet the basic needs of every citizen. Public services are listed in Article 1 Paragraph (1) of Law Number 25 of 2009 concerning Public Services which are activities or series in the framework of fulfilling service needs in accordance with statutory regulations for every citizen and population of goods and services that must be fulfilled by administrative state. For this reason, the government continues to develop new innovations, especially population administration so that people can easily take care of all administrative management, especially their population. Klampid New Generation) issued by the Surabaya City Population and Civil Registration Service can be an easier independent online service innovation by utilizing currently developing technology
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Roberts, Robert N. "The Administrative Presidency and Federal Service". American Review of Public Administration 51, n.º 6 (20 de fevereiro de 2021): 411–21. http://dx.doi.org/10.1177/0275074021993849.
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Through the 20th and early 21st century, the United States has seen the growth of the administrative presidency. As political polarization has made it much more difficult for a presidential administration to push public policy initiatives through Congress, presidential administrations have become much more dependent on executive orders, policy statements, federal rulemaking, and nonenforcement policies to implement their agenda. Presidential administrations have also attempted to exert much greater control over the actions of federal employees with policymaking and policy implementation responsibilities. The article argues that the modern administrative presidency has become a serious threat to the nation’s democratic values and institutions. The article also argues that in the wrong hands, the administrative state may do great harm. Finally, the article argues that the discipline of public administration must end its love affair with the administrative presidency. The danger of misuse of the administrative state has just become too serious to permit presidential administrations to coerce career civil servants to put the ideological interests of a President over the public interest. To help control this serious problem, the article argues that the discipline of public administration should help to empower federal employees to serve as guardians of constitutional values by providing them the tools necessary to uncover and make known instances of abuse of power by presidential administrations intent upon ignoring the constitutional foundations of the administrative state.
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Kondratiev, Ye Ye. "Appealing decisions, actions or inaction of notaries on the provision of public services and its content". Analytical and Comparative Jurisprudence, n.º 3 (22 de julho de 2024): 356–60. http://dx.doi.org/10.24144/2788-6018.2024.03.61.
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The scientific article is devoted to highlighting the state of scientific development of appeals of decisions, actions or inaction of a notary public service provider. Approaches to understanding the categories of public services and challenging decisions, actions or inaction of a notary public are considered. It was concluded that, based on scientific developments, we will distinguish signs of appeal of decisions, actions or inaction of a notary public service provider: the subject of the appeal is legal relations during notarial activity; direct initiative (application) of individuals and legal entities; the imperative of legal regulation; implementation according to the relevant administrative procedure; the result of an appeal against decisions, actions or inaction of a notary on the provision of administrative services is an individual act of a standard form or an administrative act. Appealing the decisions, actions or inaction of a notary public service provider should be understood as the procedure for applying for the protection of one’s rights and interests protected by law aimed at consideration and resolution by the court of cases related to notarial acts performed or refusal to perform them, notarial acts. Attention is drawn to the fact that appeals against decisions, actions or inaction of public administration bodies for the provision of administrative services are carried out according to the appropriate procedure. For example, if the appeal of the service is carried out in an administrative (out-of-court) procedure, then the claimant can appeal the service only within the authority that issued the service or to a higher division. At the same time, the analysis of scientific publications, monographic studies, practical recommendations, as well as the results of appeals against decisions, actions or inactions of notaries public services in Ukraine show that a comprehensive scientific approach is needed to study the features of appeals against decisions, actions or inactions of notaries public services services in Ukraine.
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Vikaliana, Resista, Maya Puspita Dewi, Munir Saputra, Tulus Santoso e Sukarni Novitasari. "Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework". SOROT 16, n.º 2 (5 de novembro de 2021): 61. http://dx.doi.org/10.31258/sorot.16.2.61-69.
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Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini bertujuan untuk mengkaji penerapan CoC dalam penyelenggaraan pelayanan publik di Indonesia. Berdasarkan pendekatan kuasi-kualitatif yang dilakukan, diperoleh kesimpulan bahwa penerapan CoC dalam penyelenggaraan pelayanan publik dapat memberikan kerangka kerja yang berguna untuk memahami dan meningkatkan upaya pengurangan masalah administrasi dalam pelayanan publik.Administrative processes can be seen through a general process, while administrative action can be examined at a certain program level. Chain of custody (CoC), in the context of law, refers to chronological documentation or paper traces that record the sequence of detention, control, transfer, analysis, and disposition of physical or electronic evidence. In the service process, the CoC serves to track service documents or document traces according to the procedures specified. In public services, administrative activities are carried out to control the efforts of government agencies so that their objectives are achieved. This paper aims to examine the application of CoC to the administration of public services in Indonesia. Based on the quasi-qualitative approach taken, it was produced that the application of CoC to the administration of public services can provide a useful framework for understanding and improving efforts to reduce administrative problems in public services.
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Klymenko, Ihor Volodymyrovych, Dmytro Volodymyrovych Shvets, Oleh Tsyhanov e Liudmyla Hennadiivna Mohilevska. "Services Provided by Public Authorities: Features of Legal Regulation in Ukraine and the European Union". Revista Amazonia Investiga 9, n.º 31 (7 de agosto de 2020): 44–51. http://dx.doi.org/10.34069/ai/2020.31.07.4.
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The aim of the article is to determine: 1) the essence and content of services provided by public authorities in the European Union and Ukraine; 2) features of legal regulation of public service activities in these countries. To achieve this aim, general scientific and special methods of cognition were used, namely: dialectical, logical-semantic, comparative-legal, methods of analysis and synthesis. The article states that shortcomings in the field of public service have been inherited since Soviet times. The relevance of the European Union experience, where the defining feature of the development of legislation is its focus on ensuring the rights and legitimate interests of individuals in relations with public authority and its bodies, is emphasized. It is noted, that, unlike Ukraine, the European administrative-legal doctrine does not single out a separate legal institution of administrative services, and the category “service” regarding public sector is used in a broader and more flexible sense. It has been established that in the EU the issue of population services is regulated by both primary and secondary legislation. It was found that the legal regulation of public service activities in the EU is characterized by following features: the absence of a codified legal act that would regulate public services of non-economic interest; the impact of judicial practice on legal regulation of relations between public administration bodies and citizens; considerable attention is paid to improving the quality of public services and citizen participation in government decision-making. According to the results of the study, the priorities for the development of the administrative services system in Ukraine include the adoption of the Law (or Code) on administrative procedure and legislation on fees for administrative services (administrative fee).
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Leheza, Yevhen, Denys Vlasenko, Yevhen Shcherbyna e Vita Moroz. "Service legal relations". DIXI 25, n.º 1 (25 de janeiro de 2023): 1–12. http://dx.doi.org/10.16925/2357-5891.2023.01.09.
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The research is devoted to the coverage of international legal acts and standards in European and international practice for the provision of public services as a direction of reforming legal education in Ukraine. Review of materials and methods is performed on the basis of analyzing documentary materials on regulation of the ser-vice legal relations. The directions of improving domestic legislation on the provision of public services taking into account international legal standards are proposed: 1) the development of the theory of public services, which consists in consolidating conceptual and categorical provisions in the concept of public services, prin-ciples of public services, quality criteria for the provision of public services, etc.; 2) unification of the legal re-gulation of administrative procedures by adopting the Administrative Procedure Code of Ukraine, which would clearly disclose the issue of providing public services; 3) fixing in the legal acts the types of legal guarantees to ensure the legality of the provision of public services: monitoring the activities of public administration entities on the provision of public services; 4) holding public servants accountable for refusing to provide a certain type of public service; 5) bringing into line with European experience the requirements for adoption, amendment, cancellation, and the possibility of appealing individual administrative acts that are the results of the provision of public services; vi) decentralization of power, which consists in justifying an increase in the powers of local authorities in comparison with public authorities.
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Dragan, I., e D. Shkapin. "Doctrine of provision of public services in the system of administrative law of european countries". Society and Security, n.º 1(1) (28 de dezembro de 2023): 94–99. http://dx.doi.org/10.26642/sas-2023-1(1)-94-99.
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The article analyzes the experience of European countries regarding the formation of the doctrine of the provision of public services in the system of administrative law and the identification of its features. It is shown that the legal institution of public services in Ukraine is quite new. At the same time, there is no doubt that similar innovations in this field and their regulatory consolidation and implementation should take into account the experience of foreign countries, in particular those in which this institute was formed and has been functioning for a long time. European jurisprudence has offered various interpretations of the doctrine of public services. In particular, different approaches are offered by the German and French schools of law, which are considered to be competitors. Therefore, it appears important to conduct a consistent comparative legal analysis of the category of public services, their types, forms and subjects of their provision, the system of regulatory control. This is due in particular to the impossibility of forming new administrative and legal structures and institutions without an appropriate analysis of the experience of the process of Europeanization of administrative law. It was established that the representatives of the French legal school reached a consensus that the national administrative law of France consists of several large blocks, and the law in the field of public service, from the position of the structure of the industry, belongs to special administrative law and, together with the issues of legal entities of public law and administrative justice, constitutes one from the basic postulates of all French administrative law. The French doctrine of public service has gained wide popularity and has been implemented in many countries of the continental legal system. In the German doctrine, public service is considered as a publicly significant activity of state administration bodies and other involved subjects of relevant activity within the concept of good governance. Adoption of administrative acts in the process of carrying out administrative procedures in accordance with German legislation is not formally considered from the standpoint of public services, but in its essence it is completely included in such a construction. The category of "public services" is not specifically defined in the German doctrine, but it covers both positive public administration and law enforcement activities of public administration entities regarding the issuance of individual administrative acts in the interests of private individuals. Legal relations between authorities and citizens are traditionally referred to as «external administrative law» or «formal administrative law».
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Burba, Oleg, Yuriy Kopytin, Olga Pasichnyk e Andriy Piskun. "METHODOLOGICAL ASPECTS OF DIGITAL TRANSFORMATION APPLIED TO PUBLIC SERVICES". Cybersecurity: Education, Science, Technique 4, n.º 8 (2020): 174–91. http://dx.doi.org/10.28925/2663-4023.2020.8.174191.
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The article covers outputs of the research on development of methodological aspects applied under digital transformation of public services and based on the procedures suggested for formalizing the reengineering process used for related service provision administrative processes in accordance with the capacity delivered by advanced information technologies. The Introduction outlines the issue in general, which is mostly related to the fact that the most of the general population enjoy no public services at all despite the implementation of the e-governance concept. It also analyzes the reasons resulting in a problematic situation described above which, among others, include complicated procedures used to both provide and access public (administrative services); lack of related information; lengthy terms of service provision caused by unavailability of information systems capable of ensuring proper data exchange between state electronic information resources and administrative bodies or agencies; lack of state standardization efforts in public service provision, etc. The analysis used to study recent research and publications confirmed that only general aspects of administrative processes used prior to public service provision in the electronic format has been more or less fully processed so far. As for the formalization of public service digitalization implemented through methodological approaches deemed as compatible for use, the matter at hand remains open and requires further research. With the above in mind, the paper states the purpose of related research formulated as the development of methodological support to digital transformation of public services while objectives of the above are focused on the formalization of the reengineering process for public services and development of related procedures fit for practical use. The outputs of the research describe the general methodological approach to digital transformation of public services based on “as is” and “to be” models. The paper proposes to consider the Administrative Service Register as the information basis used to develop an “as is” model. A register as such contains unified service names, documents, standardized administrative process descriptions as well as results of an audit covering state electronic information resources. The developed “as is” model should be used as a frame to define service information links, to implement audit and streamlining (reengineering) of public service provision procedures (administrative processes) as well as to integrate real life services. As a result, there will be designed the vision of public service provision (a “to be” model) to be implemented further on. The vision is defined as a technical option used to provide public services as a synthesis of service provision administrative processes and information processing tools. At the same time, the objective implying the vision development for a set of public services involves the selection of a specific option used to implement a set of related administrative processes while ensuring ultimate performance in terms of provision of a public service set concerned. The idea of the formalized objective is to select a set of administrative processes used for public service provision at service providers and data exchange between them with the use of related technologies ensuring minimum costs for the whole service set. According to the objective defined and aggregative–decomposition method applied, a respective solution is brought down to two stages: building a graph-based structure for administrative process options used under a certain set of public services (the “as is” model) in accordance with their links; afterwards, the above graph-based structure allows tracking the shortest route to define the appropriate option for administrative processes to be applied under the whole set of public services with the use of respective information technologies (the “to be” model, vision). The Conclusion describes the major research outputs and further explorative prospects.
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Bogaards, Matthijs. "Public Entrepreneurs in Indian Administrative Service". Indian Journal of Public Administration 43, n.º 1 (janeiro de 1997): 1–34. http://dx.doi.org/10.1177/0019556119970101.
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Dobosh, Zoryana. "Concept of public administration in the conditions of the formation on the public-service state". Visnik Nacional’nogo universitetu «Lvivska politehnika». Seria: Uridicni nauki 10, n.º 39 (22 de agosto de 2023): 74–81. http://dx.doi.org/10.23939/law2023.39.074.
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The article is devoted to the problem of forming an updated concept of public administration in the conditions of the formation of a public service state in Ukraine. The article analyzes the main prerequisites for the formation of the updated concept of public administration, the historical aspects of the birth of the relevant ideology, the formation of a philosophical and scientific idea regarding the terminological outline of the relevant concepts dedicated to the improvement of management processes in the state. Special attention is paid to the process of debureaucratization of management processes, strengthening of their flexibility, result-orientedness, involvement of the public in them. It is noted that the updated concept of public administration is being formed in the conditions of the formation of a public-service state in Ukraine and the establishment of "people-centrism" as a new philosophy of administrative-legal relations and interaction between the state and its citizens. It has been found that the establishment of "people-centeredness" as a new philosophy of administrative-legal relations and public management presupposes the predominance of the interests of man and society over the interests of the state. Special attention is devoted to the peculiarities of the normative and legal framework of modern public administration, to the search for ways to transform modern legislation in this area. It was found that the ideas of digitalization of the process of providing administrative services, creation of a single state web portal for their provision, rationalization and minimization of the list of documents and procedures used to obtain administrative services became important ideas enshrined in the current legislation of Ukraine. The role of the Ministry of Digital Transformation of Ukraine in the process of forming the updated concept of public administration in Ukraine is characterized. The importance of further work on the implementation of the "Digital State" project, which is actively implemented through the convenient online system "Action", was emphasized. Among the effective tools, the approval of which requires further support from the state, the services for providing electronic permit documents through the "Diya" portal, the electronic court system, electronic voting, etc., are mentioned.
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Gusarov, S. M., e N. I. Marchuk. "The impact of decentralization on the speed of provision of administrative services in wartime conditions". Law and Safety 88, n.º 1 (29 de março de 2023): 202–12. http://dx.doi.org/10.32631/pb.2023.1.18.
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The article focuses on the disclosure of the content of administrative services under the impact of decentralisation and the activities of relevant bodies aimed at ensuring human and civil rights and freedoms, interests of legal entities in wartime, and identifying factors affecting the speed of their provision. It has been noted that, in order to improve the quality and speed of administrative service provision in the context of war under the influence of decentralisation, the issue of decentralisation of powers to provide administrative services at the level of local self-government bodies is becoming particularly relevant, in particular through the instruments of delegation, transfer of powers and budget revenues from state bodies to local self-government bodies.
It has been noted that the legal institution of administrative services is a system of relatively separate and interrelated legal provisions which regulate relations arising in the course of exercising subjective rights of an individual or a legal entity (at their request) in the course of public authority activities of an administrative body. Administrative services as part of public are provided by executive authorities and local self-government bodies. Their provision is related to the exercise of power.
On the basis of the analysis of scholars’ scientific positions, the terms “public service”, “administrative and legal instrument”, “administrative service” have been studied. The factors affecting the speed of providing quality basic administrative services under the influence of decentralisation in the context of war have been identified, and the general prospects for the development of the administrative service delivery system have been determined, in particular: regulation of payment for administrative services, deregulation and administrative simplification to reduce the number of administrative services and simplify the procedures for providing specific services. The importance of information exchange between electronic registers, the possibility of using electronic services throughout the country, and optimising the distribution of powers between different levels of public administration has been emphasised.
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Lutsiv, Ivanna. "DOCTRINAL DEFINITIONS OF THE CONCEPT OF "PUBLIC SERVICES"". Social & Legal Studios 12, n.º 2 (30 de junho de 2021): 19–25. http://dx.doi.org/10.32518/2617-4162-2021-2-19-25.
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The article deals with the doctrinal approaches to the definition of "public services". The legal nature of the concept is determined and its definition is formulated. The author analyzes the current state of functioning of these services. The current legislation concerning the definition of "public service", "state service", and "administrative service" is investigated. The theoretical developments on the essence of the concepts "service", "public service", and "administrative service" are considered. Public services are a comprehensive and multifaceted phenomenon; they can be examined as welfare services, functions, legal relations, process, object of rights, market. Public services are considered as an activity performing a set of relationships that are implemented in the provision of public services. Public service is a mandatory law enforcement activity, legally established, which refers to the powers of the competent state executive bodies, aimed at exercising the rights or legitimate interests of the individual and legal entity that initiated it, financed from the relevant budget. The purpose of the doctrinal definition of the concept of "public services" will not be implemented effectively if the scientific study of key and related issues of the problem is not elaborated. Since the amendments to the legislation are significant and unquestionable, in the future it is advisable to establish the administrative and legal basis of public services that are not administrative, in the form of a special law. The content of the law shall include the concept of public services that can be formulated by distinguishing between types of publicly significant activities based on the mechanisms of organization of service provision; the composition of participants in legal relations; the recognition of the subjective public right of individuals to receive public services; principles of public services.
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Nugraha, Rio Fitra. "SISTEM PELAYANAN PUBLIK TERHADAP KARTU TANDA PENDUDUK ELEKTRONIK". DEDIKASI 24, n.º 2 (28 de dezembro de 2023): 55. http://dx.doi.org/10.31293/ddk.v24i2.6898.
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ABSTRACT Public services in terms of fulfilling administrative rights provided by the government in the form of population administration, such as population registration, civil registration, management of population data and information. Public service administration is the process by which public resources and personnel are organized and coordinated to formulate, implement, and manage decisions in public policy. EKTP is a national identity card based on NIK (Population Identification Number) which is made electronically and works computerized and has the specifications and format of a national identity card that is protected by a special security system as an official population identity card and Regency/City is issued through a population register. Public service is every activity carried out in the context of fulfilling the basic needs of all citizens and residents for goods, services and/or administrative services provided by service providers related to public services. So it can be concluded that, service standards are based on decisions that contain norms, guidelines and consensus regarding the quality of services, facilities and infrastructure that are formulated jointly between public policy makers, service recipients and stakeholders. This standard is a benchmark that is used to provide guidelines for service delivery and is a benchmark that becomes a benchmark for service quality in order to fulfill the obligations of service providers to the community who are able to provide quality services. Public services provided by the State Administration are defined as “all forms of public services carried out by all forms of public authorities in central, regional and state/regional companies (BUMN/D).Keywords: public service, identity card ABSTRAK Pelayanan publik dalam hal pemenuhan hak-hak administrasi yang disediakan oleh pemerintah dalam bentuk administrasi kependudukan, seperti pendaftaran penduduk, pencatatan sipil, pengelolaan data dan informasi kependudukan. Administrasi pelayanan publik adalah proses dimana sumberdaya dan personel publik diorganisir dan dikoordinasikan untuk memformulasikan, mengimplementasikan, dan mengelola keputusankeputusan dalam kebijakan publik. EKTP adalah kartu identitas nasional berdasarkan NIK (Nomor Induk Kependudukan) yang dibuat secara elektronik dan bekerja secara komputerisasi serta memiliki spesifikasi dan format kartu identitas nasional yang dilindungi oleh sistem keamanan khusus sebagai kartu identitas resmi kependudukan dan Kabupaten/Kota diterbitkan melalui daftar penduduk. Pelayanan publik adalah setiap kegiatan yang dilakukan dalam rangka pemenuhan kebutuhan dasar seluruh warga negara dan penduduk terhadap barang, jasa dan/atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan yang berkaitan dengan pelayanan publik. Jadi dapat disimpulkan bahwa, Standar pelayanan didasarkan pada keputusan yang memuat norma, pedoman dan konsensus mengenai kualitas pelayanan, sarana dan prasarana yang dirumuskan bersama antara pembuat kebijakan publik, penerima layanan dan pemangku kepentingan. Standar ini merupakan tolak ukur yang digunakan untuk memberikan pedoman penyelenggaraan pelayanan dan menjadi tolak ukur yang menjadi tolak ukur kualitas pelayanan dalam rangka memenuhi kewajiban pemberi pelayanan kepada masyarakat yang mampu memberikan pelayanan yang bermutu. Pelayanan publik yang diberikan oleh Administrasi Negara didefinisikan sebagai “segala bentuk pelayanan publik yang dilakukan oleh segala bentuk otoritas publik di perusahaan pusat, daerah dan negara/daerah (BUMN/D).Kata kunci: pelayanan publik, kartu tanda penduduk
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Mayanja, Happy Herbert, e Doreen Akunda. "Administrative Decentralisation and Health Service Delivery in Ibanda District Local Government, Uganda". East African Journal of Health and Science 6, n.º 1 (24 de outubro de 2023): 450–59. http://dx.doi.org/10.37284/eajhs.6.1.1519.
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While research on public service delivery in the Ibanda administrative area is abundant, there is a notable dearth of studies addressing the shortcomings in public health services. This investigation is specifically concerned with examining the influence of governance on the quality and accessibility of public health services in Ibanda District, as well as the impact of administrative decentralization on these services. A cross-sectional research design was employed for this study, involving data collection from 574 participants through self-administered surveys and interviews. Quantitative data were subjected to descriptive and inferential statistical analysis, while qualitative data underwent content analysis. The study's findings and conclusions reveal a positive correlation between governance and the quality of public health services, as well as a favorable association between governance management and these services. Additionally, administrative management was found to have a positive impact on public health services. Consequently, the study offers recommendations for the central government, urging consistent vigilance in supporting district performance and allocating adequate resources for drug distribution and medical equipment to bolster healthcare within the district. Furthermore, the study advocates for a continued emphasis on effective administration, encouraging public involvement in decision-making processes, open communication through public hearings, and grassroots participation in financial planning, all aimed at enhancing public health services. In conclusion, this study underscores the need for greater attention to public health services within the Ibanda administrative area, as it contributes to the existing body of research on public service delivery
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Onxayvieng, Chantha, Shukui Tan, Viengsamay Darasen, Malasy Katiyalath e Pho Kevreaksmey. "Public Service Improvement: A case study of One Door Service in Lao People Democratic Republic". Journal of Public Administration and Governance 5, n.º 1 (2 de abril de 2015): 137. http://dx.doi.org/10.5296/jpag.v5i1.7215.
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An analytical framework on One Door Service in this article derived from new public management that takes a coordinated, holistic approach to public service delivery. These service delivery approaches have become a famous and adaptable mode of administrative decentralization of government services in Laos, and gives strategic focus on governance and public administration reform for better service delivery. This article reviews these rationales in the conceptual introduction of One Door Service initiatives in Laos. The ODS has been justified mainly on managerial and governance grounds and viewed by government as a partial successful governance and public administration reform of early stage. The change of it is placed in public service improvement, using the collaborative customer interface model through the four sets of critical assessment challenge on governance, performance management, workforce and information sharing. The analysis assesses the performance by looking at the empirical results and draws on experiences on how One Door Service has been operating and providing services to citizens at the ground. With this knowledge of linkages with the concept of public service improvement in Laos, we can pose the question of whether the One Door Service project has achieved the aims of governance and public administration reform and benefited the majority of citizens. The overall image presented a positive and negative- a positive image is an innovative mode of service delivery which has expanded across the country in terms of establishing, but a negative image is an inadequate step for administrative reform during the design and implementation.
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Wiratama, Jansen, Rudi Sutomo, Raymond Sunardi Oetama, Samuel Ady Sanjaya e Santo Fernandi Wijaya. "Utilization of Online Village Administration Services: Training on the use of Cihuni Village Website Features". I-Com: Indonesian Community Journal 3, n.º 4 (2 de dezembro de 2023): 1949–56. http://dx.doi.org/10.33379/icom.v3i4.3486.
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Public administration services are important for rural communities. With a large population, it is difficult for administrative service processes using conventional methods to run optimally, so they need to be transformed into digital form. Current technology should be able to support the optimization of administrative services from village officers to the community; However, limitations related to the use of technology are an obstacle for village officers. Therefore, training is needed for village officers in using administrative service features via the Cihuni village website resulting from previous research. The training activity used a demonstration and trial approach method in Cihuni Village, a village supported by Multimedia Nusantara University. The training process involved the UMN Lecturer Team as community service members and Cihuni Village officers. This activity aims to increase village officers' understanding of using the Cihuni village website, which has various features to improve public administration services. The results of this activity contribute to increasing village officers' understanding of using the Cihuni village website.
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Sudiantini, Dian, Puji Lestari, Dian Kusuma Wardhani, Shandra Dewi Nurhasanah e Theresia Theresia. "EFFECTIVENESS OF ADMINISTRATIVE SERVICES AT ANANDA BEKASI HOSPITAL CONCERNING THE LEVEL OF PATIENT OR COMMUNITY SATISFACTION". SENTRI: Jurnal Riset Ilmiah 3, n.º 6 (19 de junho de 2024): 2976–86. http://dx.doi.org/10.55681/sentri.v3i6.2992.
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As a health service institution such as a hospital, its responsibility is to provide services that meet the health needs of the community. Quality service health own roles important in increase health and well-being whole public. The aim of this research is to examine the effectiveness of administrative services at Ananda Bekasi Hospital and its impact on the level of community satisfaction. Through a comprehensive approach, this research evaluates hospital administration processes, including the registration process, patient data management, and communication with patients. Data was collected through interviews and observations to measure public perceptions of administrative services. The method used is by analyzing data to understand the contributing factors to levels satisfaction community as well as recommendations for improvements that can be made by Ananda Bekasi Hospital. Research results indicated that effectiveness service administration at Bekasi City Hospital had an impact positive to levels satisfaction public.
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Cao, Hoang Duy, e Hau Nguyen Le. "THE QUALITY OF PUBLIC ADMINISTRATIVE SERVICE AND CITIZEN SATISFACTION – A STUDY IN DALAT CITY". Science and Technology Development Journal 14, n.º 2 (30 de junho de 2011): 73–79. http://dx.doi.org/10.32508/stdj.v14i2.1931.
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This study developes and tests a model of quality in the field of public administration services. Survey data includes 314 individuals and organizations who have used five types of public service in Dalat city. SEM analysis indicates that the quality of public administrative services include four components: staff quality, facilities, accessibility and service processes. In particular, staff quality (professional skills and service attitude) has the strongest effect on people satisfaction. Implications for managers are drawn from the results of this study.
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Juita Siti Rahayu e Timbul Dompak. "The Implementation of Village Government Administration in Improving Public Services in Singkep Village, Lingga Regency, Riau Islands". Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora 4, n.º 1 (26 de junho de 2024): 9. http://dx.doi.org/10.53697/iso.v4i1.1688.
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One of the driving forces behind village government is the apparatus.The village government's apparatus serves as executor administration and provides services to community members who are service objects.The purpose of this study is to ascertain how well the apparatus functions in executing administrative duties and providing community services at the village level. The purpose of this study is to ascertain how village government in SINGKEP VILLAGE, LINGGA REGENCY, contributes to community service quality improvement.This study employs a qualitative descriptive approach that focuses on the village government's role in enhancing the community's access to administrative services in SINGKEP VILLAGE, LINGGA REGENCY.The findings demonstrated that the Tangible dimension, Reliability, Responsiviness, Assurance, and Empathy, as well as their respective indicators, had been incorporated into the quality of administrative services in SINGKEP VILLAGE, LINGGA REGENCY.However, there are still some indicators that are not meeting the community's expectations. These indicators include the inconvenience of the service location, which includes facilities and infrastructure that are incomplete, employees who have not utilized SOPs (Standard Operational Procedures) effectively, and employees who are still unfriendly in the service process.
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Suryanegara, Ade Harsa. "Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik". Volksgeist: Jurnal Ilmu Hukum dan Konstitusi 2, n.º 2 (12 de dezembro de 2019): 189–205. http://dx.doi.org/10.24090/volksgeist.v2i2.2870.
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Various services are organized to meet the needs and provide convenience for the community. In the reform era, through the ministry of Administrative Reform and Bureaucratic Reform, one of the efforts to improve the quality of public services is to formulate policies in the form of Public Service Mall. This paper discusses the government's efforts to improve bureaucratic reform through the implementation of Public Service Malls. The issue of licensing is a complicated process that makes it difficult for the public to access public services. Hence, people are reluctant to deal with administrative issues. With an integrated Public Service Mall one door to serve a variety of administrative services, licensing services can be provided in a prime, effective and efficient manner.
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Odintsov, Oleh, Natalia Ilchenko e Dmytro Lyashov. "INTERNATIONAL EXPERIENCE OF ORGANIZATION OF ADMINISTRATIVE SERVICES". Proceedings of Scientific Works of Cherkasy State Technological University Series Economic Sciences, n.º 60 (19 de abril de 2021): 41–51. http://dx.doi.org/10.24025/2306-4420.1.60.2021.228188.
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The article considers the international experience of the organization of administrative services in the system of public services. The international experience of providing administrative services by the authorities in Germany, Poland, the Netherlands, Great Britain, Canada, and the USA is studied. Positive experience in solving the problems of organizing the provision of quality administrative services by the authorities of these countries has been revealed. Possibilities of using international experience in providing administrative services in Ukraine have been studied. Emphasis is placed on the prospects of the Polish experience in the provision of administrative services, in particular on the policy of reducing communication between providers and consumers of administrative services while maintaining the quality of these services, as well as active involvement of the private sector in the service delivery process. The German experience of improving the organization of administrative services may be relevant. The establishment of a mechanism for the provision of administrative services states that a removal of public authorities, in particular local governments, from the direct course of service provision is sufficiently effective and realistic example. In this case, the authorities are given only the functions of control and supervision, which allows them to perform more important tasks. The introduction of a quality management system in government has enabled individuals and legal entities to receive services at a decent level. In the selection of employees who perform the functions of providing services to citizens, in addition to professional qualities, attention is also paid to personal qualities, because close contact with customers involves the impact of the human factor on service activities. As a result of all administrative reforms in the country, multi-channel access to various services has been organized on a "single window" basis and a feature of positive changes in the public sphere based on the culture of national identity the culture of statehood. Ways to improve the provision of administrative services in public administration are proposed. Practical recommendations for improving the organization of administrative services in the country are provided.
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Kristjánsdóttir, Margrét Vala. "Services of General Interest (EU) as Indicators of Public Functions in the Sense of Public Administrative Law". Review of European Administrative Law 14, n.º 4 (17 de dezembro de 2021): 23–43. http://dx.doi.org/10.7590/187479821x16364535488028.
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The article concerns the EU concept of 'Services of General Interest' (SGIs) which, due to their characteristics, are given special status in EU law. It connects these characteristics with public services that are carried out by private entities under service contracts, as well as the question of applicability of general principles of public administrative law to the relations between the providers and users of such services. The objective is to examine whether the definitions and examples of SGIs can help identify public functions in the sense of Icelandic administrative law. It examines whether they provide guidelines as to how services, carried out by private entities under service contracts with public authorities, may be singled out and so help identify public functions in the sense of Icelandic administrative law.
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Danny, Muhtajuddin, Asep Muhidin, Sufajar Butsianto e Edi Triwibowo. "Membangun Sistem Informasi Administrasi Berbasis Web di RW. 024 Karangsatria, Tambun Utara Bekasi". Lentera Pengabdian 1, n.º 02 (30 de abril de 2023): 139–45. http://dx.doi.org/10.59422/lp.v1i02.37.
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Administrative services are very important and become a routine for village government. One of them is in the office of the Rukun Warga 024 Karangsatria Village, North Tambun, Bekasi. The importance of letter administration services in government agencies requires accuracy and service optimization, so that this letter administration service runs optimally and there should be no more errors and mistakes in carrying out this administrative service. With the development of information technology, it gives color to the author to create a web-based administrative information sistem at the Rukun Warga office 024 Karangsatria Village, Tambun Utara, Bekasi. This sistem will make it easy for the public to apply for letters such as a certificate of incapacity and a certificate of domicile, and also provide information..
Keywords: Administration, Web, PHP
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Sterett, Susan, Nicole DuPuis e Faith Gibson Hubbard. "Administrative Law and Service Learning: Clients, Repetition, and Race". Administration & Society 49, n.º 5 (29 de janeiro de 2017): 679–99. http://dx.doi.org/10.1177/0095399717690016.
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The public service mission of public administration programs invites rethinking the exclusive focus on federal court decisions in administrative law courses. In spring 2015, we worked together in a course on the legal environment for public administration. The course included elements of the standard administrative law syllabus as well as a service component. The class worked with a city on a project that required the class to gather information about civil liability, policing, and racial inequality. A service project allows deeper learning while upending expectations of education as absorbing material presented to students. We argue service projects can be part of administrative law courses.
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Kruhlov, Vitalii, e Dina Tereshchenko. "INNOVATIONS IN THE SYSTEM OF PUBLIC ADMINISTRATION". Bulletin of the National Technical University "KhPI". Series: Actual problems of Ukrainian society development, n.º 2 (31 de janeiro de 2024): 74–79. http://dx.doi.org/10.20998/2227-6890.2023.2.13.
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The article explores contemporary approaches to implementing innovations in the system of public administration. In the context of rapid technological changes and globalization, innovation becomes a key factor in adapting the system of public administration to complex challenges. The aim of the article is to analyze and study modern approaches in the field of innovation in public administration. Research on the topic indicates a growing interest among scholars in the issues of innovation in public administration. At the same time, challenges remain, particularly related to security and the peculiarities of implementing innovative strategies in this field. Various forms of innovation are considered, including technological innovations (introduction of digital technologies, artificial intelligence, information systems, etc.), social innovations (new approaches to interaction with consumers of public services and the state), innovations in management processes and service delivery, aimed at improving the quality and efficiency of public administration. An overview of practical experience indicates that digital transformation plays a leading role in the innovation of public administration, encompassing the development of e-governance, open data, and integrated platforms for administrative services. Key innovations in e-governance are highlighted, such as electronic taxes, document circulation, payments, and portals for administrative service provision. The advantages of using open data are analyzed. Integrated multifunctional citizen service centers and the concept of "government as a platform" with a unified ecosystem of data and services are also discussed. A separate focus is placed on approaches to classifying innovations in various spheres: service, technological, managerial, systemic, and social innovations. Innovative models of public administration, including the classical bureaucratic model, new public management, network management, and neo-Weberian model, are analyzed. The article explores the prospects of applying artificial intelligence and ensuring cybersecurity as priority directions in the context of digital transformation. The implementation of innovations in public administration is a complex strategic task that requires systematic efforts to modernize both organizational structures and the qualifications of public servants.
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KRYMCHAK, Liudmyla, Lesya VIKHTIUK e Yevhenii RUDNICHENKO. "DIGITALIZATION OF ADMINISTRATIVE SERVICES: LEGISLATIVE AND THEORETICAL ASPECTS OF ITS IMPLEMENTATION". Herald of Khmelnytskyi National University. Economic sciences 312, n.º 6(2) (29 de dezembro de 2022): 55–59. http://dx.doi.org/10.31891/2307-5740-2022-312-6(2)-10.
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The article is devoted to analysis of definitions of such concepts as “administrative service”, “public service” and “electronic service”, which are available in scientific sources. It was determined that the digitalization of electronic services provides significant advantages both for users of these services and for their providers. Among such advantages are: simplification of procedures for interaction of citizens and organizations with bodies that provide administrative and public services, increasing the efficiency of the work of public administration bodies, reducing corruption risks, increasing the efficiency of budget expenditures, obtaining documents from state registers online. The consolidation of these concepts at the legislative level has been studied. The main legal acts that regulate relations in the field of administrative services have been determined. The article describes the advantages of electronic administrative services. An overview of the Unified state web portal of electronic services “Portal Diya” was carried out and an analysis of the main services available on the web portal and in the Diya mobile application was carried out. It was determined that the following services are currently available in the Diya mobile application: driver’s license, vehicle registration certificate, information on car insurance policy, foreign passport, passport of a citizen of Ukraine in the form of a card, tax payer’s card, child’s birth certificate, student card, there is also available payment of fines for violations of the Traffic Rules and payment of debts due to executive proceedings and many others. The article provides examples of citizens’ appeals to state administration bodies through web portals. It was determined that the issues of efficiency of information exchange between state administration bodies and local self-government bodies, integration of their information systems and electronic document management systems, modernization of the information infrastructure of public administration bodies require today significant attention.
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Bilotserkovets, N. "PUBLIC ADMINISTRATION INSTRUMENTS FOR OF ACQUISITION OF THE RIGHT TO PROVIDE ELECTRONIC TRUST SERVICES". Bulletin of Taras Shevchenko National University of Kyiv. Legal Studies, n.º 109 (2019): 5–9. http://dx.doi.org/10.17721/1728-2195/2019/1.109-1.
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The purpose of the article is to analyse the peculiarities of the use of public administration instruments for the acquisition of the status of qualified electronic trust services providers by private individuals, as well as to identify the shortcomings of these instruments application by public administration bodies. The author aims to develop proposals for bringing relative administrative procedures in accordance with the acquis communautaire. The author applies methods and techniques of logic. Thus, the method of analysis is used to identify those tools that are used specifically in the legal relationship for providing electronic trust services. The author also uses the comparative legal method to analyse the foreign experience of using public administration tools during administrative procedures for obtaining the right to provide trust services. The results of the study gives a possibility to outline the system of public administration tools used in the area of the acquisition by legal entities the right to provide the qualified electronic trusted services. Among such tools, the author identifies administrative acts, administrative contracts and acts of commission. It has also been established that the Ministry of Justice of Ukraine and the National Bank of Ukraine as the national regulatory bodies in this sphere are entitled to make decisions on the registration of a person in the Trustee list. Whereas certain technical powers in this administrative procedure are assigned to the State Service for Special Communications and Information Protection of Ukraine. The author comes to a conclusion that the system of public administration institutions in the area of providing trust services in Ukraine doesn't comply with the principles of constructing a system of such entities in the European Union. The author proposes to implement institutional and functional reforms through depriving the Ministry Justice of Ukraine and the National Bank of Ukraine of their regulatory powers for the adoption of administrative acts aimed at the execution of a private person's right to provide electronic trust services and delegating these powers exclusively to the State Special Communications Service of Ukraine.
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Sagaydak, O. O. "Public service tools as elements of administrative protection of the fuel and energy sector". Analytical and Comparative Jurisprudence, n.º 5 (17 de novembro de 2023): 731–36. http://dx.doi.org/10.24144/2788-6018.2023.05.131.
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The article is devoted to the study of public service tools, which are elements of administrative protection of the fuel and energy sector. It is noted that the specifics of public service tools as elements of administrative protection of the fuel and energy sector are affected by the following factors: a) they are implemented within the scope of activities related to administrative protection, therefore they are used by authorized subjects of executive and administrative activity in the manner determined by legislation and form; b) they are measures and methods that meaningfully cover the regulation of social relations within the fuel and energy sector by ensuring the provision and provision of quality public services in the specified area.
Public service tools of administrative protection of the fuel and energy sector are defined as a set of measures and methods used by authorized entities in the manner and form determined by legislation to ensure the provision of quality public services within the fuel and energy sector.
The public service tools of administrative protection of the fuel and energy sector are singled out, which have a proper external reflection and meaningful content, related to the provision of public services in the field of the fuel and energy sector: 1) adoption of normative legal acts; 2) adoption of individual acts; 3) conclusion of administrative contracts; 4) adoption of acts-plans; 5) committing legally significant actions. Examples of the use of these public service tools were analyzed. It was concluded that the vast majority of normative legal acts as public service instruments of administrative protection of the fuel and energy sector are adopted by the National Commission, which carries out state regulation in the spheres of energy and communal services in the form of resolutions. Attention is focused on the fact that the administrative contracts adopted for the regulation of the fuel and energy sector are mainly concluded to settle issues of public service provision or instead of an individual act and are approved by the National Commission, which carries out state regulation in the spheres of energy and communal services.
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Kharel, Suman, Khom Raj Kharel, Yadav Mani Upadhyaya, Shiva Raj Ghimire e Prajwal Man Pradhan. "Enhancing administrative service delivery practices of local government: Experiences from Nepal". Public and Municipal Finance 13, n.º 1 (2 de julho de 2024): 150–61. http://dx.doi.org/10.21511/pmf.13(1).2024.12.
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This study aims to examine the administrative service delivery practices within the local government of Nepal and explore the intricate perceptions of the interplay between governance, service delivery, and citizens. The objectives include understanding the contextual elements that shape states, addressing concerns of developing nations, emphasizing service delivery, prioritizing citizen viewpoints, and tackling governance issues. Utilizing a mixed-methods approach grounded on post-positivism, the study employs purposeful sampling to select rural municipalities in Nepal. Data collection involves a quantitative institutional survey to assess the current state of public administrative services, with survey respondents comprising service providers and citizens. The respondents reported higher levels of satisfaction with the efficiency, timeliness, and resource availability of administrative services. However, the study also revealed gaps and disparities in the knowledge and perceptions of administrative practices and governance among different respondent groups and ecological regions. Emphasizing the significant advantages of collaboration, decentralization, people-centric development, and meaningful engagement, the study highlights the need for further research and policy interventions to enhance public service delivery and governance of local government in Nepal.
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Mykolenko, O. I. "PUBLIC-AUTHORITY SERVICES AS AN ADMINISTRATIVE-LEGAL MEANS OF ENSURING THE REALIZATION OF HUMAN RIGHTS IN RELATIONS BETWEEN TAXPAYERS AND SUBJECTS OF PUBLIC ADMINISTRATION". Constitutional State, n.º 51 (15 de outubro de 2023): 70–76. http://dx.doi.org/10.18524/2411-2054.2023.51.287987.
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In the article, public-authority services were characterized as an administrative-legal means of ensuring the realization of human rights in relations between taxpayers and subjects of public administration. It was found that the study of public-power services as administrative-legal means of ensuring the realization of human rights in relations between taxpayers and subjects of public administration emphasizes the need for significant changes in administrative-legal regulation, which in modern conditions is aimed at achieving the following tasks: 1) regulation of management activities in tax authorities; 2) introduction and regulation of democratic, transparent and civilized relations between tax authorities and taxpayers, taking into account the ideology that can be traced in the provisions of the Constitution of Ukraine – «the state’s service to human interests»; 3) ensuring the fullest possible implementation of human rights and freedoms in relations between taxpayers and subjects of public administration; 4) creation of effective and efficient protection of these rights and freedoms in case of their violation by public administration bodies, in particular, tax authorities. It has been established that the study of public-power services as administrative-legal means of ensuring the realization of human rights in relations between taxpayers and subjects of public administration covers the sphere of public relations, which is bypassed for various objective and subjective reasons as representatives of administrative, and tax law. It is proposed to define public-authority services as services provided by subjects of public administration with the aim of ensuring the rights, freedoms and legally protected interests of persons in the public-law sphere. In connection with the fact that the taxpayer is a participant in legal relations for obtaining public-authority services, it is proposed to include this group of relations in the subject of administrative-legal regulation, because administrative law considers tax authorities as a type of subjects of public administration. If public-authority services are considered as the result of the activities of public administration subjects in the sphere of realization of the rights and freedoms of citizens in the public-law sphere, then they should be classified as administrative-legal means that ensure the realization of the rights of private individuals in public-law relations.
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Lentner, Csaba, Vasa László e Molnár Petronella. "Certain regulatory and efficiency issues of public utility companies in Budapest". Public and Municipal Finance 9, n.º 1 (7 de agosto de 2020): 14–24. http://dx.doi.org/10.21511/pmf.09(1).2020.02.
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Capital cities of the world are usually characterized by a concentration of the majority of the population and most of the public administration and economic life. Therefore, the efficiency and quality of public service delivery in their administrative territories make a difference. The study examines public service companies in Budapest, Hungary’s capital, with the focus on their sectors of activity to describe their system, which may provide good foundations for a prospective international comparison.This study explores sector-oriented reports of state- and municipally-owned public utility companies providing services within the administrative territory of Budapest and evaluates them in terms of total assets, finance, profitability and efficiency. The study looked for an answer to the question of how the tighter state regulation and control adopted after 2010 affected their management, and what influence the price regulation of consumer public utility charges, imposed since 2013, had on companies’ activities.
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Nunung, Ai. "The Quality of Public Services in the Rancaekek Kencana Urban Village in Bandung District". Journal of Social Science 1, n.º 2 (20 de maio de 2020): 7–12. http://dx.doi.org/10.46799/jss.v1i2.15.
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Realizing the quality of public services in order to support government administration in which there must be responsive to be able to provide services quickly, namely in the completion of administrative management in accordance with predetermined operational standards and precisely where the accuracy in terms of clarity of information regarding administrative completeness must be known. The purpose of this study is to find out how the quality of public services in Rancaekek Kencana urban village in Bandung district. This type of research is a descriptive study with a qualitative approach. Data analysis technique used is a model of data analysis techniques (Miles & Huberman, 1992) in (Sugiyono, 2017) namely data reduction, data display and conclusion drawing / verification. Based on the research results obtained that can be seen not said to provide a maximum service related to the process of public service activities to the community, especially in the process of administering administrative files such as handling a family card recommendation letter (KK) where there is not yet a maximum reflection of service from the apparatus the government as a provider of public services in terms of responsiveness, reliability, guarantee, empathy, and tangible in terms of supporting services to the community. Therefore the researcher concludes that the village government office should be able to provide services quickly, carefulness in providing services must be more careful and must evaluate the services provided in terms of facilities and infrastructure
Keyword: quality of public service, urban village
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Holobutovskyi, Roman. "PUBLIC SERVICE OF JUDGES IN UKRAINE: ADMINISTRATIVE AND LEGAL REGULATION". Law Journal of Donbass 76, n.º 3 (2021): 77–83. http://dx.doi.org/10.32366/2523-4269-2021-76-3-77-83.
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The article examines the problems of administrative and legal regulation of the service of judges in Ukraine. The legislation on public service in the judiciary has been studied. It is determined that public service in the judicial bodies of Ukraine is a complex state-legal and social institution, which covers the formation of administrative, procedural and socio-psychological foundations of employees in the courts; construction and legal description of the hierarchy of positions; identification, selection, training, development, promotion, evaluation, promotion and responsibility of public servants. That is, this service exists in order to exercise the powers of an employee in court in a constructive and effective methods. Based on the analysis of the main provisions of regulations governing the organizational and legal framework of the civil service, the content of administrative and legal regulation of the public service of judges in Ukraine is clarified. It is determined that despite the legislative consolidation of the order of service in the judiciary, today remains unresolved a number of problematic issues, which include the following: features of public service in court, special requirements for skills and qualifications of court staff compared to other employees, and there is also no list of positions of the court staff that must be attributed to the public service. The author's definition of the term «administrative and legal regulation of judicial activity» is formulated. It is proposed to understand the activity of the state, which consists in the implementation of state-authoritative, normative-organizational, purposeful influence of funds on public relations, arising during the performance of courts assigned to them, which are implemented through a set of administrative law. Conclusions on the current state of administrative and legal regulation of the public service of judges in Ukraine have been formed. It is determined that the conduct of public service by judges is associated with the implementation of a specific in its meaning and content function - the administration of justice. Administrative and legal regulation of the public service reflects the objective principles and normative enshrinement of rules and administrative procedures that ensure the procedure for selection, appointment, passage and termination of public service by judges. Further scientific investigations require the status of judges' implementation of administrative and legal status.
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Anton D. Dziatkovskii. "Using blockchain technology in public administration by ML & AI". World Journal of Advanced Research and Reviews 16, n.º 3 (30 de dezembro de 2022): 671–82. http://dx.doi.org/10.30574/wjarr.2022.16.3.1386.
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The sphere of Public Administration includes a broad system of legal relations, most of which are undergoing gradual transformation due to the development and integration of digital technologies in public administration. So, the e-government system covers not only the provision of administrative electronic services, and the adoption of legal acts in electronic form, but also other areas of Public Administration, in particular electronic Parliament, Electronic Government, Electronic democracy, electronic medicine, education, etc. At the same time, these elements of e-government do not exist in isolation but are interrelated components of a single system, through which both internal and external administrative functions of Public Administration are implemented. First, it is necessary to point out the initiative "the state in a smartphone". It is assumed that this service will combine all the elements of e-governance and electronic public services, that is, it will become a single integral portal through which each person will be able to receive any public service online, track the most important events in the life of society and the state, take part in the discussion of draft acts adopted by state authorities, and so on.
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Khalil, Zakki Fuad, e Azizah Fitri. "TATA KELOLA DAN PELAYANAN ADMINISTRASI". Al-Ijtima`i: International Journal of Government and Social Science 5, n.º 1 (30 de outubro de 2019): 1–10. http://dx.doi.org/10.22373/jai.v5i1.461.
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This study aims to discuss governance and administrative services in government, where the main aspects in the process of public service which is the good and bad services in an institution, can be seen from administrative governance. This research is a field research at the Central Aceh District Secretariat. The results of the study found that governance and administrative services provided were guided by the principles of accountability, participation, responsiveness, consensus, effectiveness and efficiency. While in practice the administration of administrative services in the Central Aceh District Secretariat is still not maximal toward the role played in implementing a good governance system. So it has an impact on the bureaucratic system and the service process that is not in accordance with standard operating procedures.
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Ismanudin e Luthfi Faisal Natsir. "Public Service Management Reform for District Regional Work Units (SKPD) in Indramayu Regency". Public Service: Jurnal Ilmu Sosial dan Pendidikan 1, n.º 1 (3 de setembro de 2024): 1–17. http://dx.doi.org/10.61166/service.v1i1.1.
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This article discusses the efforts of regional governments in realizing good governance through improving the performance of sub-district government officials. Regional governments need to carry out service reform as an effort to improve things that focus more on achieving the vision, mission and goals of government organizations in accordance with the main tasks, functions and authority and strive to provide services to the community, including the District SKPD within Indramayu Regency. The results of this research show that the sub-district is a regional apparatus as a regional technical implementer which has a certain work area led by the sub-district head and has a strategic position. Public service management reform in the District SKPD as all forms of change efforts in public (public) service management are implemented by the District Government to the community in the form of providing government administration services, either with payment or without payment to meet community needs or interests. One type of public service that can be provided by the District Government to the wider community is government administrative services, such as providing KTPs, Family Cards (KK), and other civil services. However, the need for the sub-district government to improve service reform strategies that refer to the Total Quality Service (TQS) concept, by improving the quality of public service management in the sub-district SKPD can include aspects of human resource capabilities, facilities and infrastructure, procedures implemented, and administrative services provided by service providers (District Government).