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Musab, Adel Khan, Chun Lin Li e Hasan A. H. Naji. "Cloud Services for Hotel Industry". Advanced Materials Research 905 (abril de 2014): 693–96. http://dx.doi.org/10.4028/www.scientific.net/amr.905.693.
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This research focuses on the major issues that weigh upon a hotel companys decision to implement cloud computing. In this study there was a random selection done for 15 hotels (5 hotels five stars chains, 5 franchised hotels 3 and 4 stars and 5 local hotels). The aim of this paper revolves to (I) Study and analyze the major issues have an impact on hotel companys decision to move to cloud computing. (II) Test the current benefits and implementing cloud computing in the hotel industry. (III) Test the positive and negative issues in adopting cloud computing. In additions, this type of technology is so new for the Middle East specifically in Saudi Arabia and GCC (Gulf Cooperative Countries), where the hotel industry is growing so fast and it is required a new technology to go along with it. The results showed that excluding the hotel chain which use clouding partially, the other 10 hotel of the sample either franchise or local do not implement this technology due to not having knowledge or they are not sure of the cost because of changing from system to another.
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Lim, Sung-Taek. "Formulating a Blue Ocean Strategy to Revitalize the Hotel Industry: The Case of the Residence Hotel Industry in Korea". Korea International Trade Research Institute 19, n.º 3 (30 de junho de 2023): 55–66. http://dx.doi.org/10.16980/jitc.19.3.202306.55.
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Purpose – The purpose of this study was to provide a systematic technique for building a blue ocean strategy for residence hotels using research methodologies on customer satisfaction aspects in marketing on a strategic canvas and an ERRC matrix. Design/Methodology/Approach – To do this, we conducted a survey among hotel visitors using questionnaire items and a self-administered data collection approach, with each item scored on a 5-point scale. Judgment sampling was utilized as the sample method. We then used the survey responses to generate an ERRC matrix using IPA analysis. Findings – According to the ERRC table, hotel attributes that fall under the Raise category include “cleanliness of rooms”, “hotel location”, and “cultural and convenience facilities around the hotel”. Hotel attributes in the Reduce category include “diversity of food and beverage outlets” and “interior decoration and design”, whereas hotel attributes in the Create category include “cultural events”, “creating cultural streets”, and “a family-friendly atmosphere”. The use of the survey results-based Blue Ocean Strategy in the formulation of innovation strategies can provide managers evaluating creative strategies and strategic generating approaches with objective and detailed suggestions. Research Implications – In the Create category, hotel attributes include “cultural events”, “creating cultural streets”, and “a family-friendly atmosphere”. This indicates that, in order to attract and maintain clients, residence hotels might separate themselves from other hotels by generating demand through the development of local cultural streets. Above all, it is vital to sell not only hotel rooms but also a warm and cozy environment reminiscent of a home.
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Basera, Vitalis, e Judy Mwenje. "Factors Affecting the Adoption of Quality Management Systems in Zimbabwean Hotels". April 2021, Volume 10(2) (30 de abril de 2021): 776–95. http://dx.doi.org/10.46222/ajhtl.19970820-132.
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This paper aims at highlighting factors contributing to late adoption of quality management systems (QMS) in the Zimbabwe hotel industry. The research answered questions on: What are the internal factors affecting adoption of QMS in hotels; What are the external factors affecting adoption of QMS in the hotels. Hotel managers and key stakeholders in the hotel industry were interviewed to get data. Focus group discussions was used to get data from hotel staff members. Directed content analysis was used to analyse data. Some of the internal factors affecting adoption of QMS in the hotel industry in Zimbabwe identified are high staff and management turnover, absence of specialised quality function, poor remuneration of hotel employees and lack of financial resources. While some of the external factors identified are high taxes and licensing fees, industry over regulation, hyperinflation, and poor industry supporting infrastructure. The study recommended for creation of hotel industry stakeholder platform to enhance adoption of QMS in the hotel industry looking at how best to ease the identified factors. There is need for a review of hotel industry operating environment from regulator perspective so as to ease the operating environment which can improve the hotels sustainability.
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Javed Parvez, Shaik, H. M. Moyeenudin, S. Arun, R. Anandan e Senthil Kumar Janahan. "Digital marketing in hotel industry". International Journal of Engineering & Technology 7, n.º 2.21 (20 de abril de 2018): 288. http://dx.doi.org/10.14419/ijet.v7i2.21.12383.
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Digital marketing is the promotion of products or brands through online. In recent days the demand of digital marketing in hotels has become increasingly high with Social Media Marketing (SMM) which works with social networking sites and Search Engine Optimization (SEO) making the website to appear in search results with advertisement on Google and online magazines by search engine marketing (SEM), video marketing through you tube and websites are types of digital marketing. Searching hotels through online by computers and mobile with the hotel websites is the new trend of digital marketing and it makes the possibilities to enhance the local search on hotels by giving required content, User profiles, managing citations and in search results. The aim is to study the role of digital marketing in hotel industry. This article is also focused to identify which type of digital marketing will work best with hotel industry.
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Imansari, Annisa Rizkaninghadi, Roekhudin Roekhudin e Yeney Widya Prihaningtias. "Green Accounting and Malang Hospitality Industry: A Inevitability". Jurnal Economia 15, n.º 2 (1 de outubro de 2019): 189–208. http://dx.doi.org/10.21831/economia.v15i2.24127.
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Abstract: This research aims to study the implementation of green accounting on the hospitality industry in Malang based on internal and external perspectives. This type of research is a multi-case study. Data collection was conducted in 2018 through interviews with internal parties of Harris Hotel (five stars), The Balava Hotel (four stars), and ubud Hotel and Cottages (three stars); guests and people around the hotels and environmental Services in Malang; observation and documentation. The results of this research show that three, four, and five stars hotels in Malang have implemented green accounting very well. All of those hotels also spent some expenses on the environment to reduce the risk of pollution and environmental damage. From the external perspective, no one is feeling disadvantaged from the activities of hotel operational. In the future, the hotels are expected to improve their awareness on the environment. Keywords: Green Accounting, Environmental CostAkuntansi Hijau dan Industri Perhotelan: Sebuah KeniscayaanAbstrak: Penelitian ini bertujuan untuk mengetahui penerapan akuntansi hijau pada industri perhotelan di Kota Malang dari perspektif internal dan eksternal. Jenis penelitian ini adalah multi studi kasus. Pengumpulan data dilakukan pada tahun 2018, melalui wawancara dari pihak internal Hotel Harris (bintang lima), The Balava Hotel (bintang empat), dan Ubud Hotel & Cottages (bintang tiga); tamu dan masyarakat sekitar dari ketiga hotel, pihak Dinas Lingkungan Hidup Kota Malang; observasi dan dokumentasi. Hasil penelitian ini menunjukkan bahwa hotel bintang tiga, empat dan lima di Kota Malang telah menerapkan beberapa aktivitas akuntansi hijau. Ketiga hotel juga telah mengeluarkan beberapa biaya lingkungan dalam rangka mengurangi risiko pencemaran dan kerusakan lingkungan. Dari sisi eksternal, tidak ada pihak yang merasa dirugikan dari aktivitas operasional hotel, ke depannya diharapkan hotel dapat lebih peka terhadap lingkungan. Kata Kunci: Akuntansi Hijau, Biaya Lingkungan
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Ćurlin, Tamara, Tanja Kamenjarska e Mirjana Pejić Bach. "Innovation features in the hotel industry: Croatian hotel websites". Croatian Regional Development Journal 3, n.º 1 (1 de junho de 2022): 91–111. http://dx.doi.org/10.2478/crdj-2022-0006.
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Abstract The hotel industry undeniably holds strong market power. Its economic impact can affect the infrastructural, economic, and digital development of a particular region. In addition to numerous advantages, digital development has also posed certain challenges for the hotel industry, such as fierce competition and a struggle for market power, which in turn lead to constant searching for new beneficial solutions. Hotel websites need to be of good quality to have a positive impact on profitability. Quality websites are functional and useful, and innovation is a common factor observed when testing quality. The aim of this paper is to provide an overview of the innovation activity of Croatian hotel websites. Two methods were used for research purposes: the e-MICA framework and content analysis. Descriptive statistics and the significance of Chi-squared tests were used to analyse the results. Research findings suggest that Croatian hotels have adopted innovative features on their websites modestly: mostly, 5-star hotels, hotel chains, and foreign-owned hotels as well as hotels focused strategically on direct sales channels. The obtained results are important for future research which should analyse the issue in more depth. Furthermore, hoteliers could also benefit from these results, and use them to their advantage in order to revise and improve their existing strategies.
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Subakti, Agung Gita. "Overview the Seven Stars Rating in Hotel Industry". Binus Business Review 3, n.º 2 (30 de novembro de 2012): 691. http://dx.doi.org/10.21512/bbr.v3i2.1354.
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Picking the right hotel can be tricky especially in today’s world of multiple rating systems. A luxury hotel rating once topped out at five stars but in the war to snag vacationers certain hotels that sing tunes of opulence and luxurious pleasure have started to accumulate seven stars. Star rating systems vary from continentto continent, country to country, and in a country. Hotel ratings have become a subjective assessment of amenities depending on the hotel and location. But the big question that is how they rate a seven stars Hotel. What makes it different from five stars Hotel or any fine establishment alike. In this case, the author is over viewing some of the Hotels in the world that are known for its seven stars reputation and taking a closer look on how they get their reputation for being the most luxurious Hotels in the world.
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Fu, Linqian. "COVID-19 Impacts on and Responses of the Hotel Industry". Journal of Education, Humanities and Social Sciences 7 (13 de janeiro de 2023): 320–23. http://dx.doi.org/10.54097/ehss.v7i.4697.
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The hotel industry has been hit hard by the epidemic. This paper discusses the development of the hotel industry under the background of the epidemic, which has important practical significance and can provide necessary reference for understanding the development trend of the hotel industry. This paper finds that the business performance of the hotel industry is constantly improving and is in the recovery stage, and there are some differences in the recovery status of different types of hotels. At the same time, remote working provides more service opportunities for hotels. This article can provide some inspiration for the development of hotel industry.
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Poquiz, Marmie R., Rania Hassan e Shehryar Ahmed. "Gender Diversity Management Practices in the Hotel Industry: An Analysis of Philippine Hotel Industry". International Journal of Management Thinking 1, n.º 1 (30 de maio de 2023): 41–50. http://dx.doi.org/10.56868/ijmt.v1i1.12.
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This study endeavors to investigate the gender diversity management practices (DMPs) in the hotel industry of and the considerable effect of gender, inclusion or exclusion, on hotel employees' perceptions of those practices in Philippine. A quantitative method using personal administered survey was employed and total 300 above questionnaires were sent online to the staff working in the 4–5-star hotels in Manila and only 185 usable questionnaires received. The findings indicated that young, female hotel staff made up the majority. A significant number of hotels were successful in implementing DMPs, and the staff members were conscious of how their employers were working to give both genders the same opportunity for recruiting, decision-making, development and training, a raise, and remuneration. However, the study additionally revealed that the strategy employed by hotel businesses to assist their staff members in balancing their professional and familial responsibilities may contribute in impeding instead of advancing gender parity. Specifically, the study found that hotel companies often offered childcare benefits and flexible work arrangements, but these benefits were not always accessible to all employees. The findings of this research indicate that hotel corporations need to take further steps to make sure that their DMPs are successful and do not obstruct gender parity.
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Ma, Yong, Hang Li e Yun Tong. "Distribution Differentiation and Influencing Factors of the High-Quality Development of the Hotel Industry from the Perspective of Customer Satisfaction: A Case Study of Sanya". Sustainability 14, n.º 11 (25 de maio de 2022): 6476. http://dx.doi.org/10.3390/su14116476.
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Achieving customer satisfaction is an important goal of the high-quality development (HQD) of the hotel industry. The purpose of this study is to summarize the spatial distribution characteristics and influencing factors of the HQD of the hotel industry to better help improve hotel customer satisfaction and realize the HQD of the hotel industry. Taking Sanya as an example, this study applied kernel density analysis, grid analysis and a geographically weighted regression (GWR) model to reveal the distribution characteristics and influencing factors of the HQD of the hotel industry. The research results show that (1) from 2010 to 2020, both budget hotels and luxury hotels showed an increasing trend year by year and the degree of spatial agglomeration was continuously strengthened. (2) The overall HQD of the hotel industry in Sanya is at a medium to high level, but the development between different regions is unbalanced. The HQD level of the hotel industry in the eastern part of the city is better than that in the western region. (3) There are significant differences in the HQD level and its spatial distribution characteristics of budget hotels and luxury hotels. (4) Hardware facilities, price levels, market popularity and traffic conditions have a positive impact on the HQD level of the hotel industry, while hotel scale and business prosperity have a negative impact on the HQD level of the hotel industry. The public service level does not pass the significance test. The conclusions of this study can provide theoretical reference for the decision-making of HQD of urban tourism.
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Şaiq oğlu Məmmədov, Cavid. "Problems development of hotel industry". SCIENTIFIC WORK 71, n.º 10 (23 de outubro de 2021): 64–68. http://dx.doi.org/10.36719/2663-4619/71/64-68.
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The essence of the principle of network organization is that multi-level hierarchy is replaced by groups of enterprises, and specialized units coordinated by market mechanisms replace administrative mechanisms. Franchising, one of the forms of hotel management, is a contractual relationship between companies with a well-known brand and other hotels. As well as the positive role of franchising management in the hotel chain, there are also a number of problems. Key words: hotel, Franchising, hospitality, industry, service, tourist
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Bader, Elana, e Karen Smith. "Hotels European Hotel Industry Performance 2005". Journal of Retail & Leisure Property 5, n.º 3 (julho de 2006): 247–52. http://dx.doi.org/10.1057/palgrave.rlp.5100027.
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Sarinastiti, Eska Nia, e Uljanatunnisa Uljanatunnisa. "STRENGTHENING E-BRANDING STRATEGY OF SHARIA HOTEL IN INDONESIAN HOTEL INDUSTRY". International Journal of Applied Sciences in Tourism and Events 4, n.º 1 (26 de junho de 2020): 48. http://dx.doi.org/10.31940/ijaste.v4i1.1910.
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Purpose: This research is expected to be able to identify and analyze the strengthening of e-branding strategies of Sharia Hotels in the Indonesian hotel industry.
Research methods: This study uses qualitative research with data collection techniques through semi-structured interviews, observation, and documentation.
Results and discussions: The results of the research show, firstly, hotel with Islamic nuances according to the MUI Sharia Hotels including Hilal 2 which is a management and operational manner have rigid rules that must comply with Islamic rules, while Muslim Friendly Hotels include Hilal 1; secondly, strengthening the Sharia Hotel e-branding strategy including 1) strengthening domain names, brand identity, and web design; 2) partnership with various online travel agents; 3) installation of advertising and promotion media; 4) strengthening interaction through social media networks; the third is related to the challenges in e-branding of Sharia Hotels, it is the perception of the Indonesian people whose Muslim majority religion does not need differentiation in Sharia Hotels with Muslim Friendly Hotels and the perception that Sharia Hotels only accept Muslim tourists even though Sharia Hotels accept tourists universally like Conventional Hotels.
Conclusion: Effective e-branding through online media in the Sharia hotel industry, it is proven can build a positive image and not only Muslim tourists who have known sharia hotels, but some non-Muslim tourists also have brand awareness in the existence of Sharia Hotel
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Basera, Vitalis, e Judy Mwenje. "Stakeholders’ Awareness of Quality and Quality Management Systems in Zimbabwean Hotels". April 2021, Volume 10(2) (30 de abril de 2021): 682–97. http://dx.doi.org/10.46222/ajhtl.19770720-126.
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The aim of the study was to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry. This study sought to investigate the stakeholder’s awareness of quality and quality management systems (QMS) in the Zimbabwe hotel industry by (1) establishing the definition of quality, (2) exposing dimension of service quality, (3) identifying how customer satisfaction is measured and (4) identifying quality management systems and quality philosophy used in hotels. Appreciation of quality and QMS in the hotel industry can assist stakeholders to employ holistic measures to improve adoption of quality management systems in hotels and improve the operations of the hotels. The study followed a multi case study approach, with 9 hotels from Harare chosen purposively to represent the hotel industry in Zimbabwe. Managers and key stakeholders were interviewed and focus group interviews were conducted. Key questions on quality definition, dimensions of service quality and customer satisfaction measurement were asked and the data was analysed using thematic analysis -directed content analysis. The results showed that stakeholder in the hotel industry are very much aware of QMS, though in abstract. There is greater awareness of quality and QMS among group chain hotels than in independent hotels. There is need to upgrade on quality training in the hotel industry from collaborative perspective so that the stakeholders appreciate quality and QMS fully so that the industry remains competitive.
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Khatter, Ajay, Leanne White, Joanne Pyke e Michael McGrath. "Barriers and drivers of environmental sustainability: Australian hotels". International Journal of Contemporary Hospitality Management 33, n.º 5 (10 de junho de 2021): 1830–49. http://dx.doi.org/10.1108/ijchm-08-2020-0929.
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Purpose The paper presents the findings of research into the barriers to and drivers of environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. This study aims to explore these drivers and barriers from the perspective of hotel managers and involve a range of hotels with different hotel industry profiles and management structures. Design/methodology/approach The study conducted one-on-one interviews with hotel managers to explore the barriers to and drivers of ESPPs. The purpose of the sample and sample size was to ensure representation of different segments of the hotel industry to include international chain affiliated hotels, Australian chain affiliated hotels and independent hotels. Findings An analysis of the findings suggests that the major barriers to implementing and sustaining environmental sustainability in the Australian hotel industry are time, financial challenges, availability of resources and the views and imperatives of hotel owners and shareholders. The major drivers are financial, marketing, owner and shareholder interests and guest preferences. These stakeholders play a major role in creating both barriers and drivers. Research limitations/implications Based on the results, this study can modify the application of stakeholder theory to a degree and argue that stakeholders need to co-operate further to drive sustainability. This study demonstrates that management of environmental sustainability is a challenge for many hotels and there is a particular need for small and independent hotels to embrace environmental sustainability to keep pace with their larger counterparts. Originality/value This study is broadly informed by the stakeholder theory. Owners, shareholders and associated stakeholders have a significant influence over environmental sustainability in the Australian hotel industry and they create both drivers and barriers. Responses from hotel managers in this research demonstrate that owners act as a barrier to as well as a driver of environmental sustainability initiatives in the Australian hotel industry.
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Li, Yuchuan, e Gefei Wang. "Research on the Organizational Management Problems and Development Suggestions of Marriott Hotels in the Context of COVID-19". BCP Business & Management 34 (14 de dezembro de 2022): 1065–70. http://dx.doi.org/10.54691/bcpbm.v34i.3141.
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The arrival of COVID-19 in 2020 has hit almost all industries worldwide, especially the tertiary industry and service sectors. During COVID-19, the tourism and hotel industry, as the major industries in the tertiary industry, also suffered from the dilemma of unsustainable operation and difficult income generation. The operation and management of the hotel industry are facing huge challenges. This article aims to introduce the market background of China's hotel industry and the current business operation of Marriott Hotels in China. To understand the countermeasures for the operation and management of Marriott hotels in the Chinese market during COVID-19, diagnose and systematically analyze the organization and management problems that have not been addressed in the previous literature for Marriott hotels in China, and finally use the relevant knowledge of hotel management introduction/marketing theory and pricing theory to expand to the future outlook of the Chinese hotel industry market by putting forward relevant suggestions.
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Bontis, Nick, Stevo Janošević e Vladimir Dženopoljac. "Intellectual capital in Serbia’s hotel industry". International Journal of Contemporary Hospitality Management 27, n.º 6 (10 de agosto de 2015): 1365–84. http://dx.doi.org/10.1108/ijchm-12-2013-0541.
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Purpose – The purpose of this study is to determine whether intellectual capital (IC) creates value in the Serbian hotel industry. Specifically, this paper examines to what degree IC and its key components affect the financial performance of hotels compared to physical and financial capital. Design/methodology/approach – The sample included all of the hotels that operated as independent entities in Serbia during 2009–2012. value-added intellectual coefficient was used to measure the level of IC contribution to value creation, which was linked to various measures of financial performance, including operating profit, return on equity, return on assets, profitability and employee productivity. Findings – Results indicate that after controlling for firm size and leverage, employee productivity and, to some extent, profitability were affected by human and structural capital. The research confirms that the financial performance of hotels in Serbia remains predominantly influenced by efficient use of physical capital. Research limitations/implications – The study’s generalizability is limited to the hotel sector within Serbia. Practical implications – Senior managers in the hotel industry must recognize the importance of managing both the physical aspects of their hotels and the intangible resources embedded in their employees and processes. Originality/value – The findings will aid recognition of the importance of investing in IC in hotel industry as a crucial element of achieving competitive advantage in the information age. Moreover, the findings suggest that long-term growth should not rely solely on physical and financial assets.
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Bansal, Roli, Manisha Lamba, Shirin Alavi e Vandana Ahuja. "E-Marketing and the Hotel Industry". International Journal of Online Marketing 4, n.º 2 (abril de 2014): 15–27. http://dx.doi.org/10.4018/ijom.2014040102.
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In today's world, as online consumers become more price sensitive, less brand loyal and more sophisticated, e-Customer Relationship Management (CRM) and e-marketing becomes a strategic necessity for attracting and increasing consumer's patronage. This manuscript traces the evolution of e-marketing and demonstrates the relationship between the Web Presence Index (WPI) of the hospitality sector across a set of hotels. Here WPI of a particular hotel brand is a function of the total web presence across the Website, FaceBook Page, YouTube, Twitter and MakeMyTrip.com. Subsequently, a positive relationship is visible between the Web Presence Index (WPI) for each hotel and further, it's Alexa traffic volume indicates the total online user traffic. This manuscript demonstrates the web presence of hotels through WPI, Alexa, traffic volume, and their weighted calculated score on the basis of the above parameters. The Web Presence Index is indicative of the usability, credibility and persuasiveness of a consumer in the context of hotel websites. It further depicts how hotels can build better relations with customers by recognizing their needs, preferences, complaints and so on.
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Stetsyuk, O. "The hotel industry in Lviv: modern trends of progress". Visnyk of the Lviv University. Series Geography 2, n.º 40 (12 de dezembro de 2012): 163–69. http://dx.doi.org/10.30970/vgg.2012.40.2101.
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The hotel industry of Lviv region and the main tourist centre of the Western region of Ukraine – Lviv are investigated. The basic indicators of development of hotel services in Lviv area is analyzed during 2000-2009. The main stream of improvement of the regional hotel industry is expected, including for successful carrying out of the European Football Championship in 2012. Key words: hotel industry, tourist infrastructure, hotel, hotel services, quantity of visitors, capacity of hotels, coefficient of capacity of the enterprises, the European Football Championship.
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ROMANYUK, Anton V., e Roman R. GAREEV. "Hospitality Industry in Russia: Key Problems and Solutions". Journal of Environmental Management and Tourism 10, n.º 4 (2 de outubro de 2019): 788. http://dx.doi.org/10.14505//jemt.v10.4(36).09.
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The aim of the present research is to study the condition and development of the Russian hotel market under the crisis. In the course of the present work the methods of systematic approach, economic and statistical analyses, quantitative and qualitative studies have been applied. Such methods allow to reveal the problems and prospects of the Russian hotel market development. The article presents the results of analyzing the state of the Russian hotel market. Authors identified factors hindering the development of the hospitality: worn out and outdated rooms in most hotels; high costs of labor, its training and retraining; high interest rates for financing new hotel development projects; high cost of housing and utility; high land tax rates; high property tax rate. The authors of the research have emphasized the necessity of the holding of the anti-crisis measures, aimed at the adjustment of the approaches to the hotel business management under the condition of the fluctuating market. The top priority steps are: reduce the value-added tax for hotel businesses, reduce the land tax for the hotel businesses, reduce the property tax, reduce the administrative burden on the hotel staff on migration registration of foreign and Russian citizens, create rules for providing hotel services in such a way that they protect the rights of not only consumers, but also hotels. As a result of the research the necessity of reforming the system of interaction between the hotel business and the government has been proved. All authors` references aim at the overcoming the negative tendencies on the Russian hotel market, caused by current crisis.
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ERVINA, Ersy, Indayati LANYA, I. Made BUDIARSA e Made Sudiana MAHENDRA. "HOTEL INDUSTRY POST COVID-19: CRITICAL PRACTICE ON HOTEL RESILIENCE". GeoJournal of Tourism and Geosites 45, n.º 4 supplement (30 de dezembro de 2022): 1570–78. http://dx.doi.org/10.30892/gtg.454spl05-976.
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Numerous studies have investigated how multi-capital establishes hotel resilience, but only some have evaluated the essential element that becomes a hotel management priority. This article aims to examine the direct effect of multi-capital on hotel resilience and explore critical factors that need to be improved in building hotel resilience post-COVID-19. 91 managers of three- and four-star hotels participated in this study. A questionnaire was used to collect the data, which was then analyzed using Structural Equation Modeling (SEM-PLS) to examine the effect between variables and further processed with Importance-Performance Map Analysis (IPMA). Tnterviews were done to refine the findings. The study demontrates that human capital is crucial in a hotel's resilience to rebound from the COVID-19 pandemic. The findings indicate that hotel management should prioritize developing their adaptive capacity, particularly concerning the commitment of employees to fight. Moreover, hotels need an improved income source, marketing strategy and emphasis on life safety. This research contributes to the hotel industry's strategy by applying a multi-capital approach to support the hospitality industry during the global health crisis.
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Palić, Irena, Petra Palić e Frane Banić. "The pre-pandemic role of customer online satisfaction in price determination: evidence from hotel industry". Croatian Review of Economic, Business and Social Statistics 7, n.º 2 (1 de dezembro de 2021): 50–60. http://dx.doi.org/10.2478/crebss-2021-0009.
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Abstract This study examines the importance of online reviews for price determination in the hotel industry in the pre-pandemic period. The research is conducted for Croatian small open economy with a developed tourism sector. The paper fills the gap in existing literature by using multivariate principal component analysis to group various customer satisfaction categories in the hotel industry and assessing the relationship between customer satisfaction and hotel price. The conducted empirical analysis points to a positive statistically significant relationship of guest satisfaction and hotel prices. Moreover, linear regression modelling is conducted separately for four-star and five-star hotels. The estimated impacts are statistically significant and positive, but the effects are twice as strong in five-star hotels then in four-star hotels. The obtained results indicate that hotel star rating impacts the strength of the relationship between hotel prices and guest satisfaction. Recognizing the link between hotel ratings, online reviews and pricing is essential both for hotel managers and customers. Hence, the paper provides valuable conclusions from the aspect of supply and demand side in the hotel industry.
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Ahmedli, Khayyam. "Perspectives of international hotel and hotel networks in Azerbaijan". Scientific Bulletin 2 (2019): 71–76. http://dx.doi.org/10.54414/feov7384.
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Hotel chains are very significant for the development of tourism industry. The article aims to describe the development of hotel chains in Azerbaijan from historical standpoint. The positive relationship between presence of hotel chains and development of tourism industry is been analyzed. Furthermore, the article informs the reader about current hotel chains and names a few hotels with fresh perspective that might have potential success in Azerbaijan.
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Ampofo, Justice Agyei. "CONTRIBUTIONS OF THE HOSPITALITY INDUSTRY (HOTELS) IN THE DEVELOPMENT OF WA MUNICIPALITY IN GHANA". International Journal of Advanced Economics 2, n.º 2 (1 de setembro de 2020): 21–38. http://dx.doi.org/10.51594/ijae.v2i2.155.
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Hotel industry is one of the lucrative ventures which provide a lot of services to people. It has globally aided many countries in terms of revenue generation. A country’s revenue system can work effectively if the hotel industry pays their tax rate allocated to them. The hotel industry provides services like accommodation, food, entertainment and health and fitness to people. The objective of the study was to find out the role of the hotel industry in the development of Wa Municipality in the Upper West Region of Ghana. All the workers of the selected hotels in Wa Municipality constituted the sample. Four hotels were selected for the study by the use of systematic and simple random sampling. Sixty (60) respondents were selected for the study. The study found out that the hotel industry of Wa Municipality in the Upper West Region of Ghana provide jobs for people, provide accommodation for visitors, support revenue generation of Wa Municipal Assembly. The study further found out that the hotel industry in Wa is faced with challenges such as energy crises, high tax rate, high water and electricity bills. The study recommends that the government of Ghana should reduce the tax rate of the hotel industry, reduce the electricity and water bills of hotels, and provide a good regulatory framework to enhance their operations.
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Kulak, Nataliia V. "COMPETITIVE ADVANTAGES OF MODERN FORMS OF MANAGEMENT BY A HOTEL BUSINESS". Management 28, n.º 2 (29 de março de 2019): 108–18. http://dx.doi.org/10.30857/2415-3206.2018.2.9.
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Introduction and purpose of the study. Recently, the issue of increasing the efficiency of the functioning of hotel business establishments due to the application of competitive advantages becomes of paramount importance.It is well-known that in the conditions of an integrated approach to the creation and use of competitive advantages, an enterprise is able to prevail in the demand market. Practical experience of the domestic hotel industry shows that some forms of organization of hotel activities for the domestic hotel industry are new, which creates the need to explore the features of modern forms of management of hotel enterprises in the system of competitive advantages.The hypothesis of scientific research. It is assumed that the processes of globalization and integration necessitate the formation of new forms of organization of hotel activity of the domestic hotel industry in order to improve the form of management of hotel business.The purpose is to determine the essence and content of modern forms of hotel business management in the context of the concept of competitive advantage.Methods of research: general scientific methods of analysis, synthesis, comparison, systematization and generalization.Results: modern forms of organization of hotel business management, which are used by leading specialists of the hotel industry sphere, reveal the peculiarities of their activity, the strengths and weaknesses of such forms of organizing management of hotel industry enterprises as independent hotels, voluntary associations of hotels and hotel chains.
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Pančić Kombol, Tonka. "Hotel image and branding and characteristics of Croatia's hotel industry". Tourism and hospitality management 1, n.º 2 (15 de dezembro de 1995): 381–91. http://dx.doi.org/10.20867/thm.1.2.12.
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On the World and European market, and in scientific and trade publications marketing principles for creating the hotel product, as well as quality hotel management have been developed, confirmed and defined, and form firm foundations for hotel image and branding development. An understanding for the hotel as a product whose name is connected with quality of services and offer in the customer’s mind is not made use in the development of Croatia’s hotel industry. The paper emphasises the importance of representing the hotel as a product. The development characteristics of Croatia’s hotel industry for which hotels were not developed using branding, instead as a single hotel offer for mass tourism, are underlined. The education of managers and marketing experts will play a major role in solving the development problems of Croatia’s hotel industry.
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Loboda, Sofija Idrisovna, e R. N. Ushakov. "The role of ”green” technologies in the development of the hotel industry". Gostinichnoe delo (Hotel Business), n.º 12 (15 de dezembro de 2021): 24–41. http://dx.doi.org/10.33920/igt-2-2112-03.
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The article describes the current aspects of green technologies and the environmental friendliness of hotels, the possibility of using environmentally friendly materials in the process of hotel activities of hotels. The importance of their participation in the tourism business is substantiated and the results of this process and implementation are presented. The procedure of certification of hotels in this direction is also described in detail, the introduction of programs to minimize waste in the hotel, environmental pollution, as well as the use of innovative energy-saving technologies, what international programs exist and their requirements for environmentally friendly accommodation are considered. The purpose of this article is to consider and study the issues of what place green technologies currently occupy in the hotel industry, the use of green technologies by eco-hotels as one of the actively developing branches of the hotel business, the environmental friendliness of the product offered by the hotel industry using a "green" policy, the relevance of these issues in both foreign and Russian social programs. The authors set an urgent task and substantiate the important role of the development of green technologies in the hotel industry. Within the framework of this article, we will try to first touch on ecotourism, give as an example some of the possible forms of ecotourism, assess the environmental requirements imposed on foreign hotel businesses and used by such enterprises in connection with these requirements, green technologies, and then move on to green technologies used by Russian hotel businesses. A search was conducted for Russian alternative programs for the implementation of environmental policy in hotels. The types of eco-hotels are considered, ways to reduce costs and increase profits, increase competitiveness when using green technologies and their role in the hotel industry.
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Bezruchko, Lubomyr, Mykhailo Klapchuk e Yuriy Zhuk. "ECOLOGIZATION OF THE CARPATHIAN REGION HOTEL INDUSTRY AS A COMPONENT OF THE ACHIEVEMENT OF SUSTAINABLE DEVELOPMENT". GEOGRAPHY AND TOURISM, n.º 43 (2018): 48–54. http://dx.doi.org/10.17721/2308-135x.2019.43.48-54.
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Object. Research the modern approaches to ecologization of hotels. Explore the current state of implementation of environmental technologies in the Carpathian region hotel industry. Methodology. In the article such methods were used: literary, comparative, statistical, expert evaluations. Results. The role of ecologization of hotels for achievement of sustainable development of the territory is determined. The present state of implementation of environmental technologies in Carpathian region hotel industry is explored. The most typical directions of ecologization of research territory hotels are described. The ways of implementation of environmental technologies in the region hotels are outlined. Scientific novelty. The most typical ecological innovations used in Carpathian region hotels are analyzed. Practical significance. Implementation of environmental innovations in the hotel enterprise allows to improve the hotel's economic activity by saving resources, as well as improving the ecological status of the region. The most typical environmental innovations in Carpathian region hotels are investigated, which allows to determine the directions of further ecologization of the hotel industry. The importance of ecological certification for the balance between the needs of the hotel industry and preservation of the environment has been analyzed.
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Hernandez, Jennifer Zorrilla. "Trends and Issues of Hotel Industry in CALABARZON: Inputs to Tourism and Hospitality Development Planning". International Multidisciplinary Research Journal 3, n.º 1 (24 de março de 2021): 118–26. http://dx.doi.org/10.54476/iimrj274.
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Hotel business is considered a major part of the tourism industry globally, and it is currently within the wing of dynamic advancement and development. The study focused on the current trends in the hotel industry with regard to lifestyles, brand, food supply chain, technology and rules and regulations. It ascertained the significant difference on the assessment of the respondents. It tackled the issues encountered by the hotel industry and proposed a tourism and hospitality development plan. A quantitative method utilizing descriptive method was used in gathering needed data through survey questionnaire and qualitative approach stressed on the structured interview and focus group discussions. The profile of the hotels relative the forms of business organization, classifications, years in the business, number of employees and purposive sampling was considered to its respondents such as hotel owners/administrators, hotel employees and hotel guests in the selected hotels in CALABARZON region. Analysis of variance, frequency, percentage, weighted mean, and Scheffe Method were applied statistically. Majority of the respondents assessed the profile of the hotel as corporation, classified as one star hotel, 6 to 10 years and with 25 and below number of employees in the hotel. The respondents assessed the hotel industry trends in relation to lifestyle, branding, food chain supply, technology and rules and regulations as evident. There is a significant difference on the assessment of the hotel owners, employees and tourists on the hotel trends. The respondents assessed the issues encountered by the hotel industry as evident.
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Gaffar, Vanessa, Agus Rahayu, Lili Adi Wibowo e Benny Tjahjono. "The Adoption of Circular Economy Principles in the Hotel Industry". GATR Journal of Business and Economics Review 6, n.º 1 (26 de junho de 2021): 92–97. http://dx.doi.org/10.35609/jber.2021.6.1(2).
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Objective – The aim of this study is to explore the awareness level of CE concept and to assess the adoption of the CE principles in the hotel industry. Methodology/Technique – This study employed a qualitative method. In depth interviews were addressed to hotel managers. The hotels were chosen based on three categories: local, national chain and international chain hotel. Observation of evidence was also used to analyze information from existing condition. Findings – The findings pointed out the awareness level of CE concept in each hotel categories. It also revealed how hotels adopt CE principles in their daily business routine and how they see the aforementioned concept as one of the factors that help to preserve the environment. Novelty – This paper provides a clear look on the awareness level of CE concept and a new perspective of the adoption of CE principles in hotel industry. Type of Paper: Empirical. JEL Classification: M10, Z31 Keywords: Circular economy; awareness; principles; adoption; hotel industry
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Kayaman, Rüçhan, e Huseyin Arasli. "Customer based brand equity: evidence from the hotel industry". Managing Service Quality: An International Journal 17, n.º 1 (30 de janeiro de 2007): 92–109. http://dx.doi.org/10.1108/09604520710720692.
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PurposeThe paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer‐based hotel brand equity.Design/methodology/approachThe paper is based on the recommendations of previous studies, the scale constructed to measure consumer‐based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11 different countries whose accommodation in North Cyprus hotels was used to test the relations of the proposed model Path analysis.FindingsThe findings in this paper support the three‐dimensional model of customer‐based brand equity in hotel industry. Brand awareness dimension was not found significant in the tested model for hotels. The present study contributes to the understanding of customer‐based brand equity measurement by examining the dimensionality of this construct.Research limitations/implicationsFurther research in this paper should attempt to examine brand equity across many different hotel categories. This will give the opportunity to make comparisons between different hotels' products and this concept. Furthermore, intra relationship of customer based‐brand equity components on the hotel performance needs to be investigated.Practical implicationsThe paper shows that hotel managers and executives should try to influence; perceived quality, brand loyalty, brand image and brand awareness in their organizations and design their service delivery process by considering relations between customer based brand equity components.Originality/valueThe principal contribution of the paper is that it provides important insights into the development and measurement of customer based hotel brand equity scale and limited hotel brand equity literature.
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Chen, Han, Rui Chen, Shaniel Bernard e Imran Rahman. "US hotel industry revenue: an ARDL bounds testing approach". International Journal of Contemporary Hospitality Management 31, n.º 4 (8 de abril de 2019): 1720–43. http://dx.doi.org/10.1108/ijchm-01-2018-0031.
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Purpose This study aims to develop a parsimonious model to estimate US aggregate hotel industry revenue using domestic trips, consumer confidence index, international inbound trips, personal consumption expenditure and number of hotel rooms as predictor variables. Additionally, the study applied the model in six sub-segments of the hotel industry – luxury, upper upscale, upscale, upper midscale, midscale and economy. Design/methodology/approach Using monthly aggregate data from the past 22 years, the study adopted the auto-regressive distribute lags (ARDL) approach in developing the estimation model. Unit root analysis and cointegration test were further utilized. The model showed significant utility in accurately estimating aggregate hotel industry and sub-segment revenue. Findings All predictor variables except number of rooms showed significant positive influences on aggregate hotel industry revenue. Substantial variations were noted regarding estimating sub-segment revenue. Consumer confidence index positively affected all sub-segment revenues, except for upper upscale hotels. Inbound trips by international tourists and personal consumption expenditure positively influenced revenue for all sub-segments but economy hotels. Domestic trips by US residents added significant explanatory power to only upper upscale, upscale and economy hotel revenue. Number of hotel rooms only had significant negative effect on luxury and upper upscale hotel sub-segment revenues. Practical implications Hotel operators can make marketing and operating decisions regarding pricing, inventory allocation and strategic management based on the revenue estimation models specific to their segments. Originality/value It is the first study that adopted the ARDL bound approach and analyzed the predictive capacity of macroeconomic variables on aggregate hotel industry and sub-segment revenue.
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Hrs Borkovic, Zeljka, Biljana Kulisic e Margareta Zidar. "ENERGY AUDIT – METHOD FOR ENERGY CONSERVATION IN HOTELS". Tourism and hospitality management 14, n.º 2 (2007): 349–58. http://dx.doi.org/10.20867/thm.14.2.14.
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: In the very near future, energy efficient hotels will cease to be the exception but will be the rule. Energy conservation and the intelligent utilization of renewable energy sources are prerequisite for sustainable development of tourism. Due to global warming and increased standards in hotel industry, there is an increasing demand for energy for cooling in general, although this is especially reflected in hotel industry peaking in summer period. Furthermore, energy demand for hot water and food and beverages preparation in a hotel increases proportionally with the number of tourists. All these energy issues are overburdening the ever competing hotel industry. Hotels, in order to optimize their energy costs and implementation of renewable energy sources utilization, have to perform energy audit - an analysis of thermal performance and energy systems of building with the purpose to determent its energy efficiency or non-efficiency. This paper combines energy audit methodology with properties of energy consumption in hotel industry with an aim to provide guidelines for modern hotel energy management.
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Štilić, Anđelka, Miloš Nicić e Adis Puška. "Check-in to the future: Exploring the impact of contemporary information technologies and artificial intelligence on the hotel industry". Turisticko poslovanje, n.º 31 (2023): 5–17. http://dx.doi.org/10.5937/turpos0-43739.
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The hotel industry is undergoing significant change as a result of technological advancements and shifting guest preferences. Artificial intelligence (AI) is playing an increasingly important role in this transformation, allowing hotels to provide personalized, efficient, and sustainable experiences that meet the needs of modern travelers. This paper provides an overview of the role and application of AI in the hotel industry, highlighting its benefits and challenges as well as presenting case studies that show how hotels are currently utilizing AI technology. According to the review of literature, AI technology can be used to optimize hotel operations, improve the guest experience, and boost sustainability efforts. However, the use of AI technology in the hotel industry raises concerns about data privacy and security, job displacement, and the need for human supervision to ensure ethical and responsible deployment. Finally, the paper discusses the future directions of AI in the hotel industry, highlighting the emergence of voice technology and augmented reality as potential areas for future innovation. This paper adds to the growing body of literature on the use of AI in the hotel industry and provides useful insights for hotel managers, technology providers, and researchers.
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Badarch, Lkhamtseden, e Altanchimeg Zanabar. "Dimensions of Hotel Service Quality in Mongolia". Jurnal Ilmiah Peuradeun 5, n.º 2 (27 de maio de 2017): 141. http://dx.doi.org/10.26811/peuradeun.v5i2.130.
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Service quality has emerged as an important area in the hotel industry for decades. Thus, it is essential that service providers understand customer expectations and perceptions as well as the factors that influence their evaluation and satisfaction with the provided service. Hotel industry is growing each year in Mongolia. Realizing the increase in competition among hotels, hotel managers are focusing on improving the elements which contribute to service quality for customers of the hotel industry in Mongolia. The quality of service in hotel industry is an important factor of successful business. This study identifies the effects of various elements of hotel industry which affects customer satisfaction. Almost all researchers utilized service quality model and adopted their SERVQUAL instrument, based on the concept that service quality differs from industry to industry. Examining additional dimensions, identified by customers, it should be included in the service quality concept. Further, the level of importance of each specific dimension for the users of hotel services in Mongolia is then measured.
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He, Xingyan. "The Impact of COVID-19 on Hotel Industry: Evidence from Financing". BCP Business & Management 34 (14 de dezembro de 2022): 379–84. http://dx.doi.org/10.54691/bcpbm.v34i.3039.
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Since COVID-19 has been exposed to the world, every industry has been significantly negative affected, among which the hotel industry has been influenced the most. With this in mind, an empirical analysis will be carried out for the sake of investigating the corresponding impacts of the pandemic on the hotel industry based on specific cases of giant representative corporation. According to the analysis, this study will conclude the effects that were caused due to COVID-19, the common financing methods that most hotels will use and implement to address the issues. There are some income statements being used in this research from the Marriott Hotel and Hilton Hotel, so as to quantitatively demonstrate the effects. It also includes the case study of COVID-19 affection on The Hilton Hotel. In conclusion, there will be some suggestions that were made for hotels according to the analysis and evaluations. These results shed light on guiding further exploration of hotel improvements under the condition of pandemic.
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Sobin, Oleksii. "Definition of the main ways of recovery of the hospitality industry". Technology audit and production reserves 3, n.º 4(59) (1 de julho de 2021): 18–21. http://dx.doi.org/10.15587/2706-5448.2021.235925.
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The object of research in this work was the tourism industry. The main emphasis was placed on hotel enterprises, which suffered heavy losses during the knockdown period, as well as in the post-clown period. The conditions of the pandemic lockdown have prompted economic agents to restructure in accordance with the new communication and operational rules. The sphere of hotel services, the main purpose of which is the organization of recreation, has suffered the most from quarantine, because it was completely banned. Therefore, small hotels could not recover, they closed. Subsequently, the government was allowed not to close the domestic hotel industry, but to continue to operate subject to specially developed temporary recommendations for the operation of hotels. These recommendations relate to hotel reservations, accommodation and meals for tourists in rooms, hotel disinfection conditions and room disruption before and after guest accommodation, hotel staff working conditions, and the like.
The creation of hybrid hotels or combo hotels and concept hostels as integration forms of enterprises in the hospitality industry has been proposed as one of the possible ways out of the hospitality enterprises. The study used an empirical method of research. By comparing different periods it was possible to draw conclusions about the financial losses of the hotel industry. Due to the analysis of the issue, changes in the organization of hotels, working conditions of the hotel industry, which occurred due to the introduction of quarantine, were investigated and revealed. The article examines the problems and difficulties of the hotel industry in a pandemic. Mitigation of quarantine has helped to revitalize activities, but it is legitimate within the protocols and regulations of local and state authorities to prevent the spread of viral infections. Therefore, the management of economic entities introduces compliance control for compliance and compliance with the rules, another name for compliance control – «compliance risk management». This function is assigned to special employees or even entire divisions of the company. Large enterprises introduce a department or service responsible for compliance.
The research results obtained can be useful in studying issues related to man-made disasters, environmental disasters and their impact on the tourism industry.
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Avelini Holjevac, Ivanka, e Milena Peršić. "Incorporation of Croatian hotel trade in the standard system of monitoring business results in the world hotel industry". Tourism and hospitality management 1, n.º 2 (15 de dezembro de 1995): 239–51. http://dx.doi.org/10.20867/thm.1.2.2.
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The paper aims at pointing out the necessity of incorporating Croatian hotel industry in the standard system of monitoring business results in the world hotel trade since it is a precondition of acknowledging and accepting our tourism and hotel industry as a part of the world tourist supply. The following are the needs and advantages of being incorporated in the world hotel industry's system of monitoring business results: • enables comparison of a specific country's hotel industry results with the world industry average, with European industry and hotel industry of specific countries as well as the assessment of the position on the tourist market, • increases the competitiveness of the country's hotel industry as it results in the higher level of services, customers satisfaction and quality of tourism as a whole, • creates and enhances the partnership of the participants in the world tourist market as it enables the exchange of the most important information on hotel operation in specific countries and participation in the international flow of capital, • creates the basis for efficient hotel management as a prerequisite of the hotels successful business and its increased profitability.
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Liu, Tengfei. "Space Design Teaching for Garden Theme Hotels with Application of Regional Culture". Lifelong Education 9, n.º 4 (22 de julho de 2020): 221. http://dx.doi.org/10.18282/le.v9i4.965.
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In recent years, the primary, secondary and tertiary industries are constantly developing, and the development of the tertiary industry, namely the service industry, is particularly rapid. Since the reform and opening up, people's consumption power has gradually improved. While people have met basic material needs, spiritual needs become a new demand and people hope to be provided with high-quality services. As an important industry in the service industry, hotel development is an important part of the city's economy. The theme hotel is a new type of business for hotels. Unlike ordinary hotels, theme hotels are mainly distributed in cities with relatively developed economies and good geographical environments, and have different themes. This article focuses on the integration of regional culture and theme hotel space design.
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Gong, Mengjie. "Research on Gender Factors Related to Career Development in Hospitality Management in China". Learning & Education 10, n.º 5 (13 de março de 2022): 229. http://dx.doi.org/10.18282/l-e.v10i5.2752.
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Owing to the continuous development of China’s market-oriented economy,the service industry has become a dominant
industry in China.As the pillar sector of the service industry,hotels have also flourished unprecedentedly.Human resources are the
key for hotels to maintain sustainable development,and to be in an invincible position amongst fierce competition.According to
statistics,female managers accounted for two thirds of the total managers in hotel industry in China.The study found that social
culture affects people’s perception on women managers’ability and the glass ceiling effect affects women’s career development
in hotel industry in China.The findings suggest that there is room for China’s hotel industry to review the effect of barriers on
women’s career development.
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Kumar, Alok. "Issues and challenges in hospitality industry: a case of Uttarakhand (India)". Tourism and Travelling 1, n.º 1 (26 de dezembro de 2017): 51–57. http://dx.doi.org/10.21511/tt.1(1).2017.05.
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Hotel industry is growing at a very fast pace in the recent years, especially in developing countries like India its growth is significant. Increase in the income of middle class Indian plays a significant role in this. Nowadays a lot of Indian families go for lunch, dinner and also for refreshments to the hotels and the most significant part is the increase in number of holiday’s package taken by the Indian families. This leads to the increase in number of hotels in India, but as the industry grows it also increases the number of problems for hotel industry. In this paper author tries to take a look on these problems and also suggest some points to overcome this problems. This paper takes a look on general problems of hotel industry in Uttarakhand (India). The place is among the top ten most preferred states by tourists in India but it is also the state which faces a lot of problems in hospitality industry, mostly because of its geography.
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Aggabao, Burton A., e Fermin G. Castillo Jr. "Service Quality of Hotels in Abu Dhabi, UAE". GATR Journal of Management and Marketing Review 1, n.º 1 (21 de dezembro de 2016): 24–32. http://dx.doi.org/10.35609/jmmr.2016.1.1(4).
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Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and responses. Methodology/Technique - This study uses the descriptive-survey research approach to determine the service quality of the hospitality service among hotels in Abu Dhabi, UAE. A questionnaire was designed and pre-tested for reliability and validity before it was administered. The responses and interview answers of 50 hotel guests of different cultures and countries were gathered. Majority of them were tourists and travellers. Findings – Analysis of datadisclosed that the service quality of hotels in Abu Dhabi was appraised as "very good to excellent". Customer service and the quality of services were two important variables that play a major role in the hotel industry. Novelty - The hotel industry in the UAE is sustainable due to the UAE's progressive plans and competitiveness. Type of Paper - Empirical Keywords: Tourism; Tourist, Service Quality; Customer Service;Hospitality Management. JEL Classification: M10, M31.
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Toh, Rex S. "An Inventory Depletion Overbooking Model For the Hotel Industry". Journal of Travel Research 23, n.º 4 (março de 1985): 24–30. http://dx.doi.org/10.1177/004728758502300404.
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Travelers who have no intention of showing up often fail to cancel their hotel reservations in a timely manner. Because of this tendency, hotels in turn protect their revenue-generating but highly perishable inventory of rooms by overbooking in anticipation of no-shows and late cancellations. Unfortunately, the literature and a recent survey of hotels indicate that hotel overbooking levels are largely set by trial and error and may lead either to oversales and displaced guests or to an unprofitably high number of empty rooms and lost revenues. This study examines the institutional parameters and operating constraints of the hotel industry and treats overbooking as an inventory problem of fixed supply and variable demand, and proposes a statistically derived inventory depletion overbooking model that judiciously balances the opportunity cost of empty rooms with the adverse consequences of oversales. The model thus allows hotel managers to systematically establish optimal booking levels.
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Khatter, Ajay, Leanne White, Joanne Pyke e Michael McGrath. "Stakeholders’ Influence on Environmental Sustainability in the Australian Hotel Industry". Sustainability 13, n.º 3 (28 de janeiro de 2021): 1351. http://dx.doi.org/10.3390/su13031351.
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Hotels are a key element of the tourism industry. Hotels are the most common form of accommodation for tourists and the hotel industry is intricately to tourism. A review of the academic literature indicates that existing research is primarily focused on sustainability in tourism, but very few studies have analysed the environmental dimension of sustainability in hotels in Australia, an important facet of the Australian tourism industry. The paper presents the findings of the influence of stakeholders on environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. One-on-one interviews were conducted with hotel managers as a representative sample of Australian hotels in Melbourne, Australia. The selected sample for the research comprised managers who manage approximately 60 hotels. The data was collected through in-depth interviews. It was then transcribed, coded, and analysed with NVIVO, a computer-aided qualitative data analysis software program. The sample size ensured representation by different segments of the hotel industry to include international chain-affiliated hotels, Australian chain-affiliated hotels and independent hotels. An analysis of the findings suggests that owners and shareholders are the biggest influencers as their investment takes primary importance. Other key stakeholders such as guests generally play a secondary role in influencing the ESPPs of hotels. ESPPs should lead to well-intentioned initiatives and practices that are undertaken by stakeholders to create drivers for change to contribute to environmental sustainability.
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L. Mauricio, Imeer Jeaisa, Anastacia S. Mendoza, Xena Rose M. Muyot, Ara Venise C. Ocampo e Marilou P. Pascual. "Hotel Room Sales Strategies in the New Normal: Basis for Sustainable Operation". International Journal of Advanced Engineering, Management and Science 9, n.º 6 (2023): 37–40. http://dx.doi.org/10.22161/ijaems.96.7.
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The Hospitality industry is one of the largest and fastest-growing industries in the world. As the pandemic hits, many areas of the hospitality industry have been greatly affected. One of the major establishments that struggled is the hotels. This research study titled “Hotel Room Sales Strategies in the New Normal: Basis for Sustainable Operation”, aimed to identify the strategies of the hotels in terms of selling their hotel rooms in the new normal. Throughout the challenges, hotels created a way to remain on track and resume their operation. This research revealed that hotels in Cabanatuan City mostly utilized hotel group sales strategy, destination marketing sales strategy and guest reward sales strategy to increase hotel room sales as their basis for sustainable operation.
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Prud’homme, Brigitte, e Louis Raymond. "Implementation of sustainable development practices in the hospitality industry". International Journal of Contemporary Hospitality Management 28, n.º 3 (21 de março de 2016): 609–39. http://dx.doi.org/10.1108/ijchm-12-2014-0629.
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Purpose This study aims to describe and understand how and to what extent hotel managers adopt sustainable development (SD) practices in their establishment, given the presence of barriers to the adoption of such practices by hotel establishments, and the lack of knowledge as to the ways and means by which an SD orientation is developed and implemented. Design/methodology/approach A qualitative research strategy was chosen to answer the research questions, that is, a multi-site case study of five Canadian hotels. Findings The study shows why and how hotel managers proceeded to develop and implement an SD orientation, as well as the contextual factors that affected the extent to which SD practices were adopted. Research limitations/implications The initial elaboration and validation of a process model of SD adoption in hotel establishments constitute a conceptual building block upon which this complex phenomenon can be further studied. Practical implications This study demonstrates that in the hospitality industry, implementing an SD orientation is a strategy that can be enabled through the provision of required knowledge and expertise as well as appropriate tools and techniques to hotel managers. Originality/value In describing and understanding the dynamics of implementing a SD orientation in five Canadian hotels, this study has provided a conceptually and practically fruitful answer to the question of “how” and “to what extent” hotels adopt SD practices.
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Arbelo, Antonio, Pilar Pérez-Gómez e Marta Arbelo-Pérez. "Cost efficiency and its determinants in the hotel industry". Tourism Economics 23, n.º 5 (1 de julho de 2016): 1056–68. http://dx.doi.org/10.1177/1354816616656419.
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This study employs a stochastic frontier model to estimate cost efficiency and its determinants in the hotel industry in Spain between 2008 and 2012. Measuring cost efficiency provides useful information on the performance of hotels to management, shareholders and, in general, to all stakeholders. Cost control is an issue managers are particularly concerned about, as it gives a competitive advantage that allows hotels to perform better. The results indicate that the inefficiency in average costs for the sample considered is 32.44% and is time invariant. The results also show that labour productivity, the accumulation of knowledge and location are factors that largely determine the differences in efficiency between hotels. These findings have important implications for public policymakers and hotel management, specifically, policies aimed at improving the skills of hotels’ human resources should be encouraged. Likewise, both location and the accumulation of knowledge are strategic resources that hotel management must include in their competitive strategies to increase efficiency.
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Omelan, Aneta Anna, e Marek Raczkowski. "Unethical Consumer Practices in the Perception of Hospitality Industry Employees". Polish Journal of Sport and Tourism 27, n.º 3 (1 de setembro de 2020): 34–39. http://dx.doi.org/10.2478/pjst-2020-0018.
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Abstract Introduction. Unethical consumer practices in the hotel industry pose a global problem. They are encountered in countries and regions with a rapidly developing tourism sector and a growing number of tourists. Demanding or even impolite customers pose a challenge for hotel employees. These problems are also encountered in Poland. Materials and Methods. In the presented case study, a mixed method model combining qualitative and quantitative analyses was applied to investigate unethical tourist practices in Polish hotels. Five four-star hotels belonging to the same capital group in north-eastern Poland were analyzed. Results. The study demonstrated that hotel staff members, in particular frontline employees, are confronted with unethical customer behaviors. Five types of unethical practices that are most often encountered by hotel employees, in particular young staff members, have been identified. Conclusions. The ability to deal with difficult customers is one of the most highly valued skills in frontline employees. Hotel employees should have an opportunity to participate in regular training programs on hospitality ethics and strategies for coping with difficult situations. These skills will play a pivotal role after the SARS-CoV-2 pandemic when hotels will be struggling to bring back clients. However, excessive leniency towards guests in difficult times could have adverse consequences when businesses resume normal operations.
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Trišić, Igor, Snežana Štetić, Donatella Privitera, Marko D. Petrović, Marija Maksin, Slavoljub Vujović, Zoran Jovanović e Marija Kalinić. "Perspectives on Sustainable Tourism Development in the Hotel Industry—A Case Study from Southern Europe". Sustainability 13, n.º 10 (17 de maio de 2021): 5563. http://dx.doi.org/10.3390/su13105563.
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Sustainable development is in many ways the fundamental basis of tourism. The importance and role of sustainable tourism development in the 21st century is at the center of this paper on eco-certificates and green procurement in the hotel industry, within the field of the responsible or green economy. The green hotel economy implies the selection of accommodation in environmentally responsible hotels and other facilities, which are directing their business operations towards green procurement, eco-labeling, and the responsible economy. This paper includes quantitative research of the attitudes of 506 international tourists, who expressed their views on their needs regarding eco-hotels and the green economy in the hotel industry. This research also included the collection of data on green (responsible) businesses by surveying 100 hotels situated in the capitals of southern Europe. Comparing results from hotels with the needs of tourists in terms of the green economy in the hotel industry, significant results were obtained that contribute to sustainable tourism development.
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Sudarmawan, Aries, e Sri Harnani. "Analysis of Solow Growth Model in Sharia Hotel Industry In Pandemic Era, Case Study: Indonesia and Malaysia". ASIAN Economic and Business Development 1, n.º 1 (21 de maio de 2021): 65–82. http://dx.doi.org/10.54204/27761116.
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This journal aims to determine the business prospects for the Islamic hotel industry in the digital era and post-pandemic. We carry out simulations based on the estimated growth of internet users, tourism arrival, and the performance of sharia and non-sharia hotels using data from the annual report of all hotels listed on the stock exchange both in Indonesia and Malaysia every year from 2000 to 2019. In making hotel performance forecasting, This study uses the Autoregressive moving average (ARMA) model. The estimation results are used to compare the performance of the sharia and non-sharia hotel industries in Indonesia and Malaysia from 2000 to 2019. We find that massive internet inclusion makes it easier for consumers to make decisions in choosing accommodation both sharia hotels, non-sharia hotels, and non-hotel accommodations. To understand the resilience of Islamic hotels in facing the Covid-19 pandemic and the opportunities and threats aimed at Islamic hotels, the SWOT Matrix is used through a qualitative research literature approach to strengthening analysis based on ARMA forecasting and to understand the competitive conditions of Islamic hotels both in Indonesia and in Malaysia. We find that the key factor in increasing the competitive power of Islamic hotels is the use of internet inclusion for campaigns that encourage the perspective of prospective Islamic hotel customers in taking purchase actions or encourage prospective customers' perspectives towards creating demand for Islamic hotel services. Based on the results of analysis and forecasting that combines a quantitative approach based on the theory of the firm and absolute income theory, adopting the Cobb-Douglas function and the Solow model with a qualitative approach to research literature tested in the SWOT Matrix, Islamic hotels have a competitive advantage with clear segmentation and positioning as well as has a great chance to rise and recover the financial performance of the organization after the Covid-19 pandemic ends